This is not a thread that im complaining but I need to know if im the only one experiencing these bugs and issues . I love the Tmobile g1 but im also fed up with a lot of problems . I think the biggest issue is on the network, I dont think its a OS problem anymore Im pretty sure Im not the only one with the problems because I see these issues posted on google, xda, and other forums, but its appears lately no one is saying anything about these issues and bugs so I want to make sure that im not the only one experiencing these problems.
-Dropped Calls
-Sometimes no internet service
-Sometimes not even being able to call out or send text messages [message not sent]
(usually fixed by restarting my phone)
-I use to not receive notifications (email and texts) but ive fixed that by installing dgAlert.
I called tmobile reguarding these issues and they had me replace my sim card but im still getting problems. I received excellent service, they are calling me back on tuesday to help me out more (they re-registered me on the network but that didnt help either).
*Yes, my g1 is rooted but I highly doubt that is the issue.
The G1 is truely a good release but before they go making another phone (HTC Magic) why havent they took the times to prefect the g1.
Thanks for reading and you sharing your issues or recomendations would be greatly appreciated.
I located this one post also http://forum.xda-developers.com/showthread.php?t=501146
-Dropped Calls: I used to have this problem quite a bit. I switched to 2G only which seemed to correct the issue. I had a flurry of problems where the 3G network was out sporadically for 2 days and since then I have not had a dropped call with 3G active. I am hoping this was an update to the network and the dropped calls a thing of the past. Not betting on it though.
Edit: submitted by accident
Sometimes No Internet: Except the outage noted above none that I know of.
No notifications: no
Can not make calls: no
Updated my phone to the latest update. I was looking forward to volte and simultaneous voice and data. Now my external speaker doesn't work right. When I'm on a phone call speakerphone doesn't work and the alarm sound cuts in and out. The odd thing is when I play songs off of Spotify the external speaker is fine. Has anyone else seen this issue since they took the new ota?
I've noticed that when I'm on a voice call the speaker has a lot of static noise when the volume is all the way up. When I turn the volume down or put it on speaker however, it sounds perfectly normal.
Yeah I have that same behavior as well. I still can't get the alarm to have sound. My phone just vibrates. No one else is having sounds issues after the OTA?
I had to turn off HD voice.
My volume is fine, but my volume up button rarely works. I have to go into settings to turn my sound up. Down is fine.
for all of you having issues try doing a FDR.
My alarm works fine but I'm using Zedge for my ring tones and notifications. Don't know if that has anything to do with it. What I little I have had HD voice switched on I get the same static noise in my speaker at full volume, no static with HD voice off. I agree with the_rooter about HD voice.
Posted by the the_rooter in the tread I started.
"to me it feels like advance calling is still in alpha stage. I have it off right now till i see it gets better"
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
So voice sounds great over car Bluetooth after update but earpiece on phone sounds like crap. Anyone else have this issue? Does the FDR fix the issue?
audiv8 said:
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
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Click to collapse
Just wondered if you received replacement phone. I just activated advanced calling last night and now my calls have static background noise.
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Click to expand...
Click to collapse
Glitch in advanced calling, period. I doubt its phone specific.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
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Click to collapse
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This fixed the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, both are important to solve the problem.
Click to expand...
Click to collapse
I can't understand how a new phone would help anything. What's the difference between that phone and my phone? Is it a different build? Maybe a new SIM card and a full wipe?
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Click to expand...
Click to collapse
This is the first update that was released for advance calling and honestly it's still in the alpha stage. The service is buggy. It's not the phone. Why go talk to verizon when you can go directly to the source. Motorola....they are the ones that know the answer and they would give the same one you get here.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Click to expand...
Click to collapse
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
Click to expand...
Click to collapse
adrynalyne said:
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
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Click to collapse
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
Yensid eno said:
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
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Click to collapse
Go look at any Verizon VoLTE device and they all have the same complaint: poor quality unless an HD call.
It is not Turbo specific, no matter how much you want to believe that. I've done the tech support thing; they usually rely on guesswork and scripts unless you get in contact with someone not on the frontline--which you did not.
The turbo is a very popular device with Verizon right now, I am not shocked that others have called about this. What you are seeing is a result of popularity, because other VoLTE devices on Verizon also have this issue, indicating a more likely network issue. Either its a network issue or everyone with a VoLTE phone on Verizon keeps making the same mistake in their firmware. In that HD calling sounds great, I don't think its the devices at all.
Update. Holding my phone in landscape mode and pressing the speaker location with my thumb would cause the speaker to turn on and off. Good to know its the hardware. The new phone has since fixed the issue.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
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Click to collapse
When I was on the phone with Verizon they mention this as a know issue and that it would be fixed with an upcoming update. The advice I got was to just turn off HD Voice and wait for the update.
Support had me clear cache after turning off HD Voice.
I know other phones aside frone the Turbo have the sound problem if they have downloaded Advanced Calling and have HD sound turned on. The additiinal problem for Turbo users is that without the AC turned on we cannot use data while on a call. The technician did not know this to be an issue until i read him the error message that appears when attempting to use data while on the phone with AC off. I leave it off, but frustrating when i need to look up something for someone calling me or when using maps and a call knocks it offline. Oh well, hope for an update sooner rather than later.
After updating to lollipop 270 people tell me that they have hard time understanding what I say in voice calls. The microphone test is OK but I still have problems. I tried to turn off the noise suppression but no effect. Anyone else with this problem?
I too have had this problem, although I am not sure if what I have done is a solution, but so far its working fine. Anyway what I have found is that if I go into Settings>More>Mobile Networks>Network Operators for some reason I had been lowered to a 2G network instead of 3G or 4G. This worked for me so far however as I said I am not sure if it is a solution.
demon148 said:
I too have had this problem, although I am not sure if what I have done is a solution, but so far its working fine. Anyway what I have found is that if I go into Settings>More>Mobile Networks>Network Operators for some reason I had been lowered to a 2G network instead of 3G or 4G. This worked for me so far however as I said I am not sure if it is a solution.
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Click to collapse
It is not that for me because I have full signal strength and I did a test on 2 and 3g and the problem persist.
I alsi have the same problem, almost every one tells me that they hear me stuttering on phone...... Please some 1 help us fix that issue btw this only happened after I got lollipop..
Vee1 said:
I alsi have the same problem, almost every one tells me that they hear me stuttering on phone...... Please some 1 help us fix that issue btw this only happened after I got lollipop..
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Click to collapse
Same here bro. In initial lollipop build the call quality was OK but now I barely can talk. Hope that Sony will fix it in next update
Same for me. People telling me that they cannot udnerstand me when calling.
I tried once to switch from 4G to 3G and then the person I called understood me. I will have to verify if this is maybe a work-around.
I did the Microphone check and it seems to work. I assume it is not a microphone issue. It seems to be some kind of (gsm) voice call transfering thing...
Anyway.. I enver had this problem before (on KitKat)...
Edit:
I just checked the Sony support forum.
There is a work-around for this that says disabling noice cancellation and other sound enhancements as well as setting the equalizer to normal can fix the problem.
Also Switching back to WCDMA only helped some people...
slugspine said:
Same for me. People telling me that they cannot udnerstand me when calling.
I tried once to switch from 4G to 3G and then the person I called understood me. I will have to verify if this is maybe a work-around.
I did the Microphone check and it seems to work. I assume it is not a microphone issue. It seems to be some kind of (gsm) voice call transfering thing...
Anyway.. I enver had this problem before (on KitKat)...
Edit:
I just checked the Sony support forum.
There is a work-around for this that says disabling noice cancellation and other sound enhancements as well as setting the equalizer to normal can fix the problem.
Also Switching back to WCDMA only helped some people...
Click to expand...
Click to collapse
Can confirm this works and thank you, this has been a ***** for people on the other end of the calls.
demon148 said:
Can confirm this works and thank you, this has been a ***** for people on the other end of the calls.
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Click to collapse
+1 . Setting it on wcdma resolves the problem but that is a temp fix because not in all places i have that covere. Hope Sony will fix it in next update.
slugspine said:
Same for me. People telling me that they cannot udnerstand me when calling.
I tried once to switch from 4G to 3G and then the person I called understood me. I will have to verify if this is maybe a work-around.
I did the Microphone check and it seems to work. I assume it is not a microphone issue. It seems to be some kind of (gsm) voice call transfering thing...
Anyway.. I enver had this problem before (on KitKat)...
Edit:
I just checked the Sony support forum.
There is a work-around for this that says disabling noice cancellation and other sound enhancements as well as setting the equalizer to normal can fix the problem.
Also Switching back to WCDMA only helped some people...
Click to expand...
Click to collapse
it works.
is sooooo much better.
thanks.
Hi, I am new here if I am in the incorrect thread or the issue has been mentioned really appreciated to know the link.
I just got a Nexus 6 (new) everything is working fine until I did a call. I would hear a lot of static and crackling. Sometimes it would stop, but it would come back. I know it shouldn't be my network since I upgraded from a Motorola X 2013 model and didn't have this issue. The newest OS I am running on is the 5.1.1 android. I know its not the speakers since I watched a video and that didnt show the issue. Its basically via phone calls. I am running on the T-Mobile network. Would this be a hardware issue, software issue? I am concern since I just got the phone if their is a fix really appreciate it.
gpister said:
Hi, I am new here if I am in the incorrect thread or the issue has been mentioned really appreciated to know the link.
I just got a Nexus 6 (new) everything is working fine until I did a call. I would hear a lot of static and crackling. Sometimes it would stop, but it would come back. I know it shouldn't be my network since I upgraded from a Motorola X 2013 model and didn't have this issue. The newest OS I am running on is the 5.1.1 android. I know its not the speakers since I watched a video and that didnt show the issue. Its basically via phone calls. I am running on the T-Mobile network. Would this be a hardware issue, software issue? I am concern since I just got the phone if their is a fix really appreciate it.
Click to expand...
Click to collapse
well, it very well could be your local network. try a different tmobile apn, thats all i could recommend. the moto x is a different phone, and you probably were using a different apn.
gpister said:
Hi, I am new here if I am in the incorrect thread or the issue has been mentioned really appreciated to know the link.
I just got a Nexus 6 (new) everything is working fine until I did a call. I would hear a lot of static and crackling. Sometimes it would stop, but it would come back. I know it shouldn't be my network since I upgraded from a Motorola X 2013 model and didn't have this issue. The newest OS I am running on is the 5.1.1 android. I know its not the speakers since I watched a video and that didnt show the issue. Its basically via phone calls. I am running on the T-Mobile network. Would this be a hardware issue, software issue? I am concern since I just got the phone if their is a fix really appreciate it.
Click to expand...
Click to collapse
Sometimes when you are in between two lte towers they can conflict and call quality can significantly drop (in also might be local t-mobile issue).
The easy fix is to go to Settings --> More --> Cellular networks --> switch off VoLTE
It does put phone in HSPA connection mode, but for most part it's good, if you don't watch videos...
I believe it's the whole volte (as mentioned by monster Mary) I lowered it to 3g and I did a call not a single static will update if their is still issues thanks for the helpful feedbacks guys.
Hi, happened 4th time this week (never before): I picked up the call but heard no sound ... and the other person later said that their device didn't register the pickup (as if I didn't). But other calls were ok, in one case a call from the same person a few moments later
Any recommendation how to approach this? Can this possibly be an issue somewhere on the way and not in the device?
Ideally without factory resets or handing the phone off for repair...
Thank you!
I have had issues like you said in the past, switching to gsm, 3g or 4g semmed to solve it
Disabled LTE for calls, didn't get too many so far, but they were all good. So hopefully this is solved, thank you!