z3c dead screen... help! - Xperia Z3 Compact Q&A, Help & Troubleshooting

hello all,
two days ago i flashed the norwegian lollipop ftf to my US unbranded z3c. it was working amazingly, my 4g and wi-fi problems seemed fixed. it was the happiest i've been with my z3c since i got it in november. However, i was using my phone as normal and i saw the screen flicker in a strange way then it went black! i can hear all of my notifications going off but nothing from the screen. I repaired via PC companion and nothing. I have a protection plan so i have a new z3c on the way. So here's my question, during this day i only did two things out of the ordinary to my phone:
1) i installed 5.0.2 ftf ( which i highly doubt caused this, but still scared to flash the norwegian again... should i be scared?)
2) and this is really stupid so please dont be too mean to me.... my phone got really hot after the update so i put it in cold water to cool it down. the phone worked for about an hour after that then the screen went.
does anyone have any advice to possibly save my phone and not have to use the protection plan yet?
im scared to flash ftf again because im not sure what caused this
thank you !

Probably water damage. Turn phone off, open flaps, put in sealed bag of dry rice for three days. Don't mean to be a scaremonger, but unfortunately sounds like the damage may be done already.

Related

Xperia restarts automatically!

I am facing the problem recently last 2 3 days
my Xperia restarts automatically
sometimes there is 30% to 40% charging left still its shut automatically and never been start.. i have to change new battery
any solution for this or anyway to find the problem?
regards
anybudy would like to answer this please?
I'm having a similar problem...my x1 sometimes shuts down while in the middle of doing something, like opening apps, sliding out the keyboard or even navigating touchflo. I suspect it could be a battery problem, as someone in the forum discovered, having also shut down problems, that his battery is loose and the connectors are not properly met so he stuck a bit of hard paper to fix it, but I checked mine and the battery is not loose. I don't want to spend on a new battery if these shut downs weren't really cause by faulty batteries, so yeah anyone has a clearer understanding on this?
Hi all
I am also having a similar problem the past 2 days and as of now i cant use the qwerty keyboard because just as i begin to slide the qwerty out the screen goes black and the phone need to be rebooted.
I have just changed to Valkyrie 2.4 yesterday thinking that maybe its was software problem with Touch X but the problem still persists. Only difference is that with Touch X the phone would reboot itself.
Anyone else having any similar issues and what would the fix be, or shall i be off to my nearest service provider for repairs?
Thanks
Uhm.. about that problem when you slide it out and the device turns off.. i had that too and i send it in to repair.. it will probably be fixed under warranty, and stock rom or custom rom doesnt matter the problem was still there... and it happend to me 5 days ago..
knufh said:
I'm having a similar problem...my x1 sometimes shuts down while in the middle of doing something, like opening apps, sliding out the keyboard or even navigating touchflo. I suspect it could be a battery problem, as someone in the forum discovered, having also shut down problems, that his battery is loose and the connectors are not properly met so he stuck a bit of hard paper to fix it, but I checked mine and the battery is not loose. I don't want to spend on a new battery if these shut downs weren't really cause by faulty batteries, so yeah anyone has a clearer understanding on this?
Click to expand...
Click to collapse
'When i slide the thing out it sometimes restarts'
I used to have that with the stock ROM so this all might be more software related...
yeah I am having the same problem, No Water Damage btw. i found that if i sometimes in portrait mode if pressure is applied to the top right region, it will shutdown and/or restart. When I slide my screen up to landscape mode it screen is just black. I'm going to contact Sony Ericsson to see what they have to say about this.
SyntheticDistortion said:
'When i slide the thing out it sometimes restarts'
I used to have that with the stock ROM so this all might be more software related...
Click to expand...
Click to collapse
It resets when the phone freezes. Sometimes it freezes so bad you have to manual reset.
My phone is doing the same thing but when i slide it up. The screen goes blank and then it restarts by itself. I never flashed my phone so I thought it was a firmware issue. I finally updated to the R3A firmware and lo and behold the same results, but instead it didn't restart, it just turned off or the screen goes blank. I've sent the phone to Sony Ericsson and they told me that I would have my phone back in 7 to 10 business days, but they're liars!!! It's been 13 business days and counting and no word as to whether the phone can be fixed or updates on status other than it's in "work in process". So then I called again today and complained to SE and the result is that they are "awaiting parts and Xperia parts are on back-order". After further probing SE told me that they would call me on Monday to officially let me know what the hell is going and why it's taking so long to repair my phone. I paid $800 usd for the phone and I would expect that their repair service would be a lot better and quicker than what it is! During my wait time for my phone, my PS3 broke down, I sent it in, got it fixed and returned already. That was within a week. There is definitely something wrong I tell you! They just need to send me a new phone!
Sorry about my rant guys, but I'm pissed!!!
My damn phone has the same issue, Until now, this hasn't been repaired for it's crack. And I'm almost out of warranty days, I think I bought it 2md day after the xperia was released. I'll try testing abou the presuure point though. I give you update
I did have the same problem..
Hi... I did have the same problem n I couldn't find any solution... So i send it to repair...
U can check my threads..
http://forum.xda-developers.com/showthread.php?t=520143
n
http://forum.xda-developers.com/showthread.php?t=519322
mca
EDIT : It seems that is an XPERIA PROBLEM!!!! LOOK!!! : http://forum.xda-developers.com/showthread.php?t=550242 !!!!! , many people is having the SAME problem...
I'm disappointed..

brick question

So I decided that i wanted to try hero the other day so i did some searching and made sure i had everything required ....newest radio... check.....pvt board...check...rom ready to flash...check...i went through the whole proccess and got KiNgxKxROM up and running for at least a day and a half...then lastnight i was playing around with the phone and it reboot on its own (kinda like the random reboots i used to get when i first got the phone)...it went to the G1 screen then just went black..so i pulled the battery and tried to reboot...now i have no response from the phone what so ever...its totally dead as far as i can tell
i saw that someone had success by putting another sd card in and trying to boot but that does nothing for me
I am trying everything i can because somehow enough moisture crept into the phone to cause the little "your not getting another g1" sticker to turn red
any way i am hoping that some how my situation has a remedy but i doubt it does
newspeak said:
So I decided that i wanted to try hero the other day so i did some searching and made sure i had everything required ....newest radio... check.....pvt board...check...rom ready to flash...check...i went through the whole proccess and got KiNgxKxROM up and running for at least a day and a half...then lastnight i was playing around with the phone and it reboot on its own (kinda like the random reboots i used to get when i first got the phone)...it went to the G1 screen then just went black..so i pulled the battery and tried to reboot...now i have no response from the phone what so ever...its totally dead as far as i can tell
i saw that someone had success by putting another sd card in and trying to boot but that does nothing for me
I am trying everything i can because somehow enough moisture crept into the phone to cause the little "your not getting another g1" sticker to turn red
any way i am hoping that some how my situation has a remedy but i doubt it does
Click to expand...
Click to collapse
this is not caused by the software sounds like your phone got a little wet some how and it messed up. try putting it in bowl of rice and if that does not work try a new battery.
tried a battery today at the store
i guess if it did get wet it could manifest itself a long time after the fact
well worth a shot regardless thanks for the advice
newspeak said:
tried a battery today at the store
i guess if it did get wet it could manifest itself a long time after the fact
well worth a shot regardless thanks for the advice
Click to expand...
Click to collapse
yeah i split soda on a keyboard once it did not start acting strange for 3 or 4 days after that. and pull the battery and take it out then complete submerge it for at least a day. but the damage is most likely done
Hey, something similar happened to me a few months back.
I use to get a lot of random reboots and it was quiet annoying and then one day my phone rebooted and it had a black screen, I took the battery out and put it back in and the phone was unresponsive.
When you plug in the charger does the red LED turn on or is it dead?
Mine, the led never turned on but it go warm because it still charged the battery.
My motherboard in the phone was fried somehow, I can assure you this isn't from the Hero rom at all because my phone died before I was even into roms.
Call HTC America (or where ever your from) and then tell them your problem and ask for an RMA repair, if the same thing happened to your phone as mine then you don't have to worry about them finding any "illegal software" (Root, and anything else that didn't come on the phone besides apps) I had root enabled and that voids the warranty but there would be no way for them to check so they would just replace the mainboard and send it back. In total it cost me 8 dollars to ship the phone and I had it back within a week - two weeks.
I hope this helped out!
EDIT: Is your water damage sticker red? I wasn't able to understand weither it was or not. I think it is and I just spent this entire time typing this long post for nothing then eeep! If it is, get an LG Vu Battery and replace the sticker with the one on the battery, I'm pretty sure they are identical.
Eh both stickers are red
thanks again ...it actually makes me feel better that it wasn't me messing around with hero that got me here
It just sucks having to pay the same amount as they are currently charging new customers for the phone under contract through the stupid insurance

External speaker not working after phone revival

Hello guys, I own a XZ since the past year and after only two months of use my little kid dropped it on the water without closing all the flaps and bang, the phone instantly died and all the flaps got red. I took it to Sony and they refused to fix it because it was caused by bad use, in fact. I tried all the possibly ways to fix it,vaccum, no sucess, the phone was completely dead. I decided to leave it away and the phone as been in my closet since then, it was about nine months ago.
Yesterday after I found it in my closet I decided to try to turn it on once again and as expected it didn't worked (i left in the wall charger for about 16 hours before trying to turn on, no response).
So as a final try,I opened the phone backplate and whoah, the phone suddenly turned on. Someone here experienced something like this?
After turning on I noticed that the external speaker wasnt working (I dont really care, the phone revived, I should'nt ask for much) but... Someone as a tip for fixing this? Is the only thing not working on the phone.
Thanks!!!
Ps: phone backplate still opened,and the sound works if I plug a earphone
Headless Cross said:
Hello guys, I own a XZ since the past year and after only two months of use my little kid dropped it on the water without closing all the flaps and bang, the phone instantly died and all the flaps got red. I took it to Sony and they refused to fix it because it was caused by bad use, in fact. I tried all the possibly ways to fix it,vaccum, no sucess, the phone was completely dead. I decided to leave it away and the phone as been in my closet since then, it was about nine months ago.
Yesterday after I found it in my closet I decided to try to turn it on once again and as expected it didn't worked (i left in the wall charger for about 16 hours before trying to turn on, no response).
So as a final try,I opened the phone backplate and whoah, the phone suddenly turned on. Someone here experienced something like this?
After turning on I noticed that the external speaker wasnt working (I dont really care, the phone revived, I should'nt ask for much) but... Someone as a tip for fixing this? Is the only thing not working on the phone.
Thanks!!!
Ps: phone backplate still opened,and the sound works if I plug a earphone
Click to expand...
Click to collapse
I think you know what the someone get when he drop his phone in the water right?
It's simply water damage.
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
Yeah bro, my phone got fully water damaged and it is now working, maybe the earphone work as well,by doing something

Z3C temporary dead?

So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Info
Robin94 said:
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Click to expand...
Click to collapse
first of all you should make it clear If it s software problem (which level of software) or hardware
to get this u can Repair Xperia firmware by PCC to install fresh firmware
after that if problem remains u can be sure that problem is in hardware and ask for replace
in repair center they may just install new rom and return it so just ask for replacement
:good:
I k now this post is a little old but I have the same problem. After 6 weeks of flawless use my Z3C suddenly died. Nothing would bring it back to life. I spent several hours on the phone to sony support to no avail. We tried numerous manual and computer related fixes to no avail (including flashing a new stock rom which didn't work because no phone could be detected). Finally the tech gave up and said to return to return it to where I bought it. I was in the process of doing that when suddenly the phone worked again when I pressed the power button. battery charge was showing as 74%. Unfortunately I didn't do a factory reset while I had the chance.
This afternoon I didn't use the phone for 3 hours and now it's dead again. Nothing will wake it up again.
To me it sounds like a hardware fault, not software. This is a near new phone. This shouldn't be happening. I've searched the net and found numerous others having the same problem and in every case it has resulted in a replacement phone. Unfortunately my phone seller is a long way away. I guess that will teach me to buy local and pay and bit more.
Any suggestions please as I'm desperate.
I'm also in the same boat where my g/f Xperia Z3C just died and unfortunately the phone is out of warranty as it was a grey import and not local Aussie stock.
I have tried everything to get it working. When it does switch on it doesn't last more than a few hours before it goes back to a permanent coma.
I've wiped the rom and started from scratch when it was working with the Sony Xperia Repair centre but with little success.
I was left with little choice but to take it to a repair centre to find any faults with the hardware but I'm not feeling that confident they can fix the phone without replacing the whole board which isn't worth it.
Same thing.
Hello,
Today my phone shut downs itself and i realized it after 2-3 hours.Can't force reboot with volume up + power or the yellow button near the sim slot.Also no leds working to confirm if it takes electricity or not.My phones screen changed about a month ago due to having volume changes in 3.5 mm jack while listening music.Funny thing is i gave my phone for that same reason 8 months ago and they did not changed the screen and when i asked why you changed the screen, the lady said because 3.5mm jack is together with the screen(which i do not believe).I am hoping for device to wake up like jesus...
Edit: Does android have a log that reports every incident like windows does?If so how can i access it to see why my phone decided to die and ressurected by itself?I can't get this device to technical service cause it is fine now but i want to make sure it does not happen again.

Question Mi 11 Ultra Dead screen

Hello all,
I've been using my MI 11 ultra with the Xiaomi.eu latest stable version for months and never had any issue. Today, I was making a videocall on Whatsapp, and after hanging up the phone, the screen just turned black and never came back.
I tried to reboot on fastbook/recovery, but seems like the screen is just dead. Things that I tried.
- Plug in the phone charger (nothing happens)
- Force restart phone by holding the power button (It makes a little vibration like it's rebooting, but nothing happens after this)
- If I connect my phone to my laptop, it detects the phone as MTP, but I can't do anything with it.
- I tried to list device through ADB, but I doesn't appear in the list.
I have no clue what to do, at the moment it died, I wasn't doing anything special, I thought It would be because of the heat, but the phone wasn't hot.
It's really weird. Is there anything else I can do? Am I missing something?
Thank you in advance!
I think it's time to take your phone to service center...
hungragezone said:
I think it's time to take your phone to service center...
Click to expand...
Click to collapse
Agreed!!!
has anyone sent the phone back to china for screen repair during the warranty period? Wonder how the process works.
Warranty with Eu. rom?! highly doubtful.
if you can fastboot your device, i'd suggest that you install original rom. (DONT LOCK BOOTLOADER). then jump to fastboot again and lock your bootloader. then send it for warranty. I don't think you'll need the screen to do that.
dont worry about device access and boot inside, doesnt matter.
Thank you all for the answers.
I stil have my last breath of hope, I found someone who had a similar issue with an Mi 11 => https://xiaomi.eu/community/threads/black-screen-on-mi-11-ultra.63498/
I wasn't expecting it for this phone, you never expect this kind of weird issue from a 1k phone hahaha. It never happened to me and I've been flashing my Xiaomi devices since 2010
I'll try one last time, the back screen is not responding neither and as far as i know, they have different video controllers and since my computer can recognize it, I still have some hope.
This issue got me on vacation in the middle of the rain forest, and as you can imagen, internet here goes really slow.
I'm trying to download all the stuff that I need and once i have it, I'll try to restore my phone. I'll update you all with the results
Thanks in advance!
that would be great because if one of us should have the same problem then he can look in here and help himself
Hey all,
After fastboot, nothing changed unfortunately, I think I'll need to send it to warranty.
thank you all for the help
topfreitas said:
Hello all,
I've been using my MI 11 ultra with the Xiaomi.eu latest stable version for months and never had any issue. Today, I was making a videocall on Whatsapp, and after hanging up the phone, the screen just turned black and never came back.
I tried to reboot on fastbook/recovery, but seems like the screen is just dead. Things that I tried.
- Plug in the phone charger (nothing happens)
- Force restart phone by holding the power button (It makes a little vibration like it's rebooting, but nothing happens after this)
- If I connect my phone to my laptop, it detects the phone as MTP, but I can't do anything with it.
- I tried to list device through ADB, but I doesn't appear in the list.
I have no clue what to do, at the moment it died, I wasn't doing anything special, I thought It would be because of the heat, but the phone wasn't hot.
It's really weird. Is there anything else I can do? Am I missing something?
Thank you in advance!
Click to expand...
Click to collapse
I had similar problems on my samsung galaxy a12. I flashed older fimware and the screen would just not work, it would be pitch black 24/7 no matter what I have done. I had to blindly enter in to odin_mode and flash new fimware. Similar thing is for you, try blindly booting in to fastboot or what ever you and flash the orginal ROM and don't use EU one because they probably wount accept it with in the warranty. AND UNDER NO CONDITION, DO NOT RE-LOCK THE BOOTLOADER
Hello all,
I have fresh, happy and weird update!
I was decided to send my phone to service center, I was just waiting to come back to Spain from my vacation, meantime, my phone was between my clothes since my last update.
Today I took it again while I was packing my things and voila! Screen is working again
My guess is that after taking a heavy rain, it got wet somehow (I say this because it supposed to be waterproof) and this caused the screen issue (3 days after the my rainy day).
Leaving the phone between my clothes, it my helped to dry out any water that could have leaked inside and phone is working again.
So, what I learned from this experience, never trust the waterproof certificate, hahahha.
I think once I'm back home, I'll put the phone on the water and try make the issue happen again, then send it to the SAT.
Thank you all!
topfreitas said:
Hello all,
I have fresh, happy and weird update!
I was decided to send my phone to service center, I was just waiting to come back to Spain from my vacation, meantime, my phone was between my clothes since my last update.
Today I took it again while I was packing my things and voila! Screen is working again
My guess is that after taking a heavy rain, it got wet somehow (I say this because it supposed to be waterproof) and this caused the screen issue (3 days after the my rainy day).
Leaving the phone between my clothes, it my helped to dry out any water that could have leaked inside and phone is working again.
So, what I learned from this experience, never trust the waterproof certificate, hahahha.
I think once I'm back home, I'll put the phone on the water and try make the issue happen again, then send it to the SAT.
Thank you all!
Click to expand...
Click to collapse
Warranty doesn't cover water damage as far as I know
You might be safer not trying to repeat the experiment

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