[Q] [Q&A] Xperia Z - no sound - Xperia Z Q&A, Help & Troubleshooting

Hello .
I have a big problem with the phone Xperia Z C6603. I bought it as defective with probability defective software. The problem is the lack of voice ( ringtones and multimedia ) . Seller said it happened after removing simlock, and reflash software should help . Unfortunately, upload older software 4.3 and 4.4.4 of the latest changes nothing. In service mode too quiet. Replaced with a new speaker because I thought that might be damaged and still nothing. The phone is not rooted , working on the original Software . Locked bootloader . Is there any chance to save my phone?

I forgot to add - the phone was probably a little wet. The indicator at the connection jack is approximately 1/3 red . Is there a chance that something get wet in the connector jack and replace it make a difference? Speaker phone works properly , the same with the headphones . Redirecting sound from the external speaker using SoundAbout working properly on the internal speaker.

Pre100n said:
I forgot to add - the phone was probably a little wet. The indicator at the connection jack is approximately 1/3 red . Is there a chance that something get wet in the connector jack and replace it make a difference? Speaker phone works properly , the same with the headphones . Redirecting sound from the external speaker using SoundAbout working properly on the internal speaker.
Click to expand...
Click to collapse
I've got a sony Xperia Z in an almost identical state.
Ringtones and alarms work from phone's speakers. Music works through a headset but not the phone speakers. The same is true for in-call sound, though speaker-phone seems to work too.
The little water indicator by the headphone jack is a pale red colour.

If I open FM Radio it behaves as if the headphones are plugged in, even when they aren't. There's an option in the drop down menu to play the radio out of the speakers and, once activated, the speaker do produce sound.

Hi to all,
after years of membership - here comes my first post :silly:
I worked over this weekend on the same issue - it turns out that I was able to use "older" Stock-ROMs with 4.2 or 4.3.
Once the "Over the Air" Update comes to 4.4.x the sound is gone. There is a bug (software) in KitKat for a specific line of xperia Z.
I had success with using this ROM: C6603_10.3.1.A.2.67_Generic UK.ftf
Use the FlashTool ( found here on XDA ) to flash this image and then make the OTA Updates - BUT not update to 4.4.x !!!
If you wish a rooted device use Flashtool ( Run Root Shell worked for me ) - best to do this right after flashing the device.
Note that you may need to remove the AntiVirusSoftware! No worries, after a Factory-Reset the AntiVirus app reapers.
I also installed a Recovery ( CM or TWRP ) so I can make a full backup before each OTA Update, enabling me to rollback.
I hope this helps, if any one need the FTF-File let me know.
Cheers Screw It Fix

Related

Ear Speaker problem

Got this problem from 3-4 days. During a call, the EAR speaker stops working. Though speaker works. I think it's a problem with software as ear speaker works sometimes.
I 've PureX installed.
Sent from my C6602 using xda premium
Also WiFi of Xperia Z takes longer than other phone to connect to my router. Also I get more Wi-Fi drops than any other phones in my home including Nokia X6. Any solution?
My Z is rooted
Sent from my C6602 using xda premium
my xperia z has the same problem, but mine when i press on the ear speaker the sound is back and it is back to work.
i think the problem is in the hardware.
sorry i don't have the solution but i asked sony customer care about my problem and they said to take to sony service shop
I have exactly the same issue - very intermittent though.
Been happening since the 4.3 update (so last 3/4 days also).
I've just done a wipe of the cache partition to see if that helps. If it doesn't, it'll be a full wipe
Failing that, and I'm really hoping it won't come to this, but I'll have to see if Sony will honour the warranty based on me buying from another country.
All all the things my phone can do - I can't now make a call without being on loudspeaker (or having the headset plugged in!)
Edit: No, still having the same issue - will try a full wipe and report if I find out anything new
water inside had the same pb..
Not been anywhere near water, so not that.
Done a full wipe & restore, but still have the issue intermittently.
I'll have to see if Sony will repair it - tricky I imagine given I purchased it in a different country.
Probably hardware related...
When this problem occur I twist my phone (literally pry it) then the speaker start to work again...
Seems like there a bad connection between speaker and motherboard...
Afzal57hhh said:
Got this problem from 3-4 days. During a call, the EAR speaker stops working. Though speaker works. I think it's a problem with software as ear speaker works sometimes.
I 've PureX installed.
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
I have the same problem and its related to 4.4 stock firmware, on 4.3 or 4.4 non stock rom the earspeak work perfect
Have same problem, earspeaker stop working and I can only make a call using the loudspeaker or a headset. If I install Smart Connect it shows that a Headset is connected, but there are no headset connected. What I also noticed ist that the microfon also not working in Video recording, etc. only in a call with loudspeaker its working.
I've had the same problem - it's hardware problem... Sony service was not able to set the problem (how stupid is that!) and I've been to another service (my phone is still under warranty) and payed - they replaced the whole air speaker... There's a major number of people who have that problem
It's a model problem... My Xperia z problems: death pixels, unglued backcover, problem wirh ear speaker and problem with proximity sensor....
Unfortunately for me Sony are no longer option when I choose a new smartphone...
Sent from my C6603 using XDA Free mobile app
I have the earspeaker problem as well for a few month now. After trying different ROMs (CM, RR, Omni, stock) I figured out the speaker works occasionally when I press and twist different spots on the backside a little bit.
At the moment my phone is at a service shop. I hope they will fix that annoying problem.
Sry if i resume that post But it's important :3
Be Careful before send your Phone at customer service for earspeaker substitution, The 80% of earspeaker issues are software (look The thousand of People that's changed earspeaker and have again The same issue in few month).
The constants in almost all The users affected by that problem are: They use sony's walkman and The Phone stop working properly because Android detect AN Headset in The audio jack.
So i try To disabile sony's integrate walkman (uninstall updates and disable application) and "musica in movimento" (in english i suppose is music on trip?).
Result: i can't hear Nothing for earspeakers.
As my Last ship i try a New music player Whit call interrupt function (Aimp). Headset ok, i disconnettere th jack, The song pause, Nice, try To play It without Headset: all work fine (do that thing, It probably permanently fix The issue). Now I'm using that Phone for work and at The moment It Seems work properly (i found that workaround only 3 days ago so is not fully tested)... If someone want try i need some feedback
P.s. I Hope i explain myself quite Well, I'm not english and Write long messages With italian spellcheck is a bloodbath :|

[Q] Headphone jack Broken (software issue?)

HI everyone,
I have an Xperia Z C6603(rootet) with pacman Rom(4.3.1) , before that i updated it to sonys Kitkat( I mention this because of the headphone Problems some people had with this update.)
My problem is basically that my headphone Jack doesnt work..
I dont remember when exactly it started, but at some point it would play music only for a second, then showing me the Hearing Protection pop up (which is strange because sonys hearing protection should not be installed anymore, i wiped the phone thoroughly).
after that (up until today) it seems like it does not even recognize the headphones when i plug them in.
So since the Hardware seems to work i wondered if i could reset the system partition or something like that?
all help is very aprecciated
thank you

Headphones jack not working anymore.. Need help

Hi, so at first, i'm pretty newbie here and english isn't my primary language, so, sorry if i'm at the wrong place for this or if i'm difficult to understand..
So, i have an HTC One M7, and my problem is that the headphones jack won't recognize any headphones anymore.. I tried with 3 different headphones, i tried with 3 different roms (4.4.3 Stock, 4.4.4 CandyKat, 4.4.3 ViperOne), cleaned the lint that was stuck in the jack, and it doesn't matter, the jack won't work.
If i plug the headphones, the sound will just keep playing through the speakers.
I have found an alternative, which i guess you already know : Using the " SoundAbout " app to force the jack recognizing the headphones, and that way, it works perfectly. So, i don't know if this is hardware or software related. Or both...
The problem is that i'm now obligated to have " SoundAbout " constantly running in background, eating battery, taking place in status bar, and the WORST : If i set SoundAbout to make the headphones working, and if i unplug the headphones, the sound won't come through the speakers. I have to go back into the app to force the speakers working.. And vice-versa.
This is driving me nuts. The dude who selled me that One told me it was an update problem that should be fixed in the next OTA update (With android 5), i guess he was lying because it doesn't matter which rom is installed.
The notification front led never light up too.. Idk if broken or just bugged out.
Anyway, i'm begging for your help, this is an outstanding problem i NEVER had with any phones in the past (And god knows i had a lot of phones), i just don't know what to try next.. Maybe changing kernel but i guess it wouldn't change anything..
RavenFoxHound said:
Hi, so at first, i'm pretty newbie here and english isn't my primary language, so, sorry if i'm at the wrong place for this or if i'm difficult to understand..
So, i have an HTC One M7, and my problem is that the headphones jack won't recognize any headphones anymore.. I tried with 3 different headphones, i tried with 3 different roms (4.4.3 Stock, 4.4.4 CandyKat, 4.4.3 ViperOne), cleaned the lint that was stuck in the jack, and it doesn't matter, the jack won't work.
If i plug the headphones, the sound will just keep playing through the speakers.
I have found an alternative, which i guess you already know : Using the " SoundAbout " app to force the jack recognizing the headphones, and that way, it works perfectly. So, i don't know if this is hardware or software related. Or both...
The problem is that i'm now obligated to have " SoundAbout " constantly running in background, eating battery, taking place in status bar, and the WORST : If i set SoundAbout to make the headphones working, and if i unplug the headphones, the sound won't come through the speakers. I have to go back into the app to force the speakers working.. And vice-versa.
This is driving me nuts. The dude who selled me that One told me it was an update problem that should be fixed in the next OTA update (With android 5), i guess he was lying because it doesn't matter which rom is installed.
The notification front led never light up too.. Idk if broken or just bugged out.
Anyway, i'm begging for your help, this is an outstanding problem i NEVER had with any phones in the past (And god knows i had a lot of phones), i just don't know what to try next.. Maybe changing kernel but i guess it wouldn't change anything..
Click to expand...
Click to collapse
It sounds like a hardware problem to me ..the only real fix would be done by HTC
you could of coarse use Bluetooth headphones
Maybe, but i don't want to send my phone in repair service for weeks or months.. I'm not even sure if the problem appeared itself or if the guy who had it before me did it.. So idk if they would repair it
The confusing thing is that with SoundAbout, the headphones works perfectly.. Could it be the jack sensor that is broken ?
Also, for the notification led, i saw it blinking red when i was at low battery, finally.. But the led is very weak, can't notice it if i'm not in a dark place..
RavenFoxHound said:
Maybe, but i don't want to send my phone in repair service for weeks or months.. I'm not even sure if the problem appeared itself or if the guy who had it before me did it.. So idk if they would repair it
The confusing thing is that with SoundAbout, the headphones works perfectly.. Could it be the jack sensor that is broken ?
Also, for the notification led, i saw it blinking red when i was at low battery, finally.. But the led is very weak, can't notice it if i'm not in a dark place..
Click to expand...
Click to collapse
turn around time for HTC repair is under 10 days for most problems. the top speaker contains a lot of stuff. I would try sending it back
Well, the issue is gone now.. When i plugged my headphones this morning, the phone recognized them sometimes, i jiggled around the jack and now it works like it should everytime
I guess there was a pin or something in the jack output that was stuck, at least it's working now.
Thanks !

xperia sp no speaker-earphone-mic working

hey guys, I've got a problem with my xperia sp
I was on vanir 5.1.1 aosp when my phone went to bootloop so I restored back to stock 4.1 firmware(.254)
but I realized that my speaker does not work with musics but it does sound in some places like setting
and also my primary mic and earphone does not work during call
I typed *#*#7378423#*#* in dialer and tried testing speaker-earphone-mic and there was no response
So I installed the app soundabout like it was said in another topic and it shows that bluetooth(MONO) is being used for calls and I dont know what that means!
I tried changing setting through app and now i get sound from speaker and mic is working but whatever i do earphone wont work, and there is another issue, the phone wont recognize my handsfree anymore(stock one and other ones) is continues playing through speaker even when i plug in my handsfree!!
and after changing soundabout settings the sensor which turns sceen off when its close to ear is always on and when my finger is close to it, screen goes off!!!
help me out guys I dont know what happened!!!!
Kianush said:
hey guys, I've got a problem with my xperia sp
I was on vanir 5.1.1 aosp when my phone went to bootloop so I restored back to stock 4.1 firmware(.254)
but I realized that my speaker does not work with musics but it does sound in some places like setting
and also my primary mic and earphone does not work during call
I typed *#*#7378423#*#* in dialer and tried testing speaker-earphone-mic and there was no response
So I installed the app soundabout like it was said in another topic and it shows that bluetooth(MONO) is being used for calls and I dont know what that means!
I tried changing setting through app and now i get sound from speaker and mic is working but whatever i do earphone wont work, and there is another issue, the phone wont recognize my handsfree anymore(stock one and other ones) is continues playing through speaker even when i plug in my handsfree!!
and after changing soundabout settings the sensor which turns sceen off when its close to ear is always on and when my finger is close to it, screen goes off!!!
help me out guys I dont know what happened!!!!
Click to expand...
Click to collapse
Recently I had a similar issue. My SP always thought headphones are plugged in but actually they are not.
Reflash stock wiping everything.
About that SoundAbout app you better learn how to use it before you modify any setting. For now only check the notification bar whether headphone or loudspeker is used for media output.
Set phone call audio to "Let App Decide"
Phoenix854 said:
Recently I had a similar issue. My SP always thought headphones are plugged in but actually they are not.
Reflash stock wiping everything.
About that SoundAbout app you better learn how to use it before you modify any setting. For now only check the notification bar whether headphone or loudspeker is used for media output.
Set phone call audio to "Let App Decide"
Click to expand...
Click to collapse
thanks but I actually did wiped everything with flashtool and flashed the rom, and I did flashed several roms
----
edit: btw, I did that graphite thing but still no luck, how much is needed? what should actually be done?
is it a hardware thing or software?? cause it happened exactly after downgrading from 5.1 to 4.1 stock, I also relocked bootloader and restored TA but no luck.
Kianush said:
thanks but I actually did wiped everything with flashtool and flashed the rom, and I did flashed several roms
----
edit: btw, I did that graphite thing but still no luck, how much is needed? what should actually be done?
is it a hardware thing or software?? cause it happened exactly after downgrading from 5.1 to 4.1 stock, I also relocked bootloader and restored TA but no luck.
Click to expand...
Click to collapse
Dont try graphite method right now. First we need to confirm its a hardware or software issue.
Uninstall and install SoundAbout app and dont make any changes. Then u hit SoundAbout Service and choose ON-With Status and then tell me what u see in the notification panel(in use for media).
P.S. Use thanks button instead of saying thanks.
Phoenix854 said:
Dont try graphite method right now. First we need to confirm its a hardware or software issue.
Uninstall and install SoundAbout app and dont make any changes. Then u hit SoundAbout Service and choose ON-With Status and then tell me what u see in the notification panel(in use for media).
P.S. Use thanks button instead of saying thanks.
Click to expand...
Click to collapse
well I flashed the rom all over again and installed soundabout, there isnt a ON-with status option instead there is on-forground so i chose that the moment the notification came, touch sounds started to work(and walkman plays now through speaker) but handsfree is not detected - mic and earphone still not working
in status it says: Bluetooth (mono) in use for phone call
I actually did the graphite thing! but no luck and also i think it's not even a method cause graphite can even cause damage!
Kianush said:
well I flashed the rom all over again and installed soundabout, there isnt a ON-with status option instead there is on-forground so i chose that the moment the notification came, touch sounds started to work(and walkman plays now through speaker) but handsfree is not detected - mic and earphone still not working
in status it says: Bluetooth (mono) in use for phone call
I actually did the graphite thing! but no luck and also i think it's not even a method cause graphite can even cause damage!
Click to expand...
Click to collapse
Now i got your problem. It has nothing to do with graphite thing. Graphite method is used for stuck in headset mode.
Some sort of bluetooth device is connected with your phone and ur phone is transferring the mic and earphone control over to that bluetooth device. U turn off bluetooth and check if mic and earphone work. Also check soundabout status and if possible upload the screenshot of notification panel showing the current media status.
Phoenix854 said:
Now i got your problem. It has nothing to do with graphite thing. Graphite method is used for stuck in headset mode.
Some sort of bluetooth device is connected with your phone and ur phone is transferring the mic and earphone control over to that bluetooth device. U turn off bluetooth and check if mic and earphone work. Also check soundabout status and if possible upload the screenshot of notification panel showing the current media status.
Click to expand...
Click to collapse
uhh my friend...
the problem is that I dont have any bluetooth device at all and phone's bluetooth is also turned off....
if u need SS i would upload it but as i said it just says bluetooth(mono) in use for phone call and the second line says soundabout service is running!
where can i check if there is any bluetooth related device is connected?
Kianush said:
uhh my friend...
the problem is that I dont have any bluetooth device at all and phone's bluetooth is also turned off....
if u need SS i would upload it but as i said it just says bluetooth(mono) in use for phone call and the second line says soundabout service is running!
where can i check if there is any bluetooth related device is connected?
Click to expand...
Click to collapse
Okay...... Okay ur device reporting false positive that Bluetooth device is connected but in reality its not. For now the temporary solution would be set phone call audio to let app decide or earpiece. Note that this could be temporary solution tomorrow i would research in more detail and sort this out once and for all
Phoenix854 said:
Okay...... Okay ur device reporting false positive that Bluetooth device is connected but in reality its not. For now the temporary solution would be set phone call audio to let app decide or earpiece. Note that this could be temporary solution tomorrow i would research in more detail and sort this out once and for all
Click to expand...
Click to collapse
yeah, as I said when i just run soundabout service speaker sound starts to work but handsfree isnt detected
and when i put phone call to earpiece mic starts working but after this step the Proximity sensor becomes always active and it turns screen off the second my hand comes close to it, and earphone still wont function
anyway, you dont know how much you would make me happy if u figure this out!
Kianush said:
yeah, as I said when i just run soundabout service speaker sound starts to work but handsfree isnt detected
and when i put phone call to earpiece mic starts working but after this step the Proximity sensor becomes always active and it turns screen off the second my hand comes close to it, and earphone still wont function
anyway, you dont know how much you would make me happy if u figure this out!
Click to expand...
Click to collapse
U upload 2 screenshots just the same way i did in attachments. First one of notification panel and other of app itself. These are my default values u cross check values with ur phone.
Phoenix854 said:
U upload 2 screenshots just the same way i did in attachments. First one of notification panel and other of app itself. These are my default values u cross check values with ur phone.
Click to expand...
Click to collapse
here you go, by the way on these settings I just get speaker voice for media, mic-earphone-handsfree not working
is your app older or newer than mine?? some options look different!
I wanted to sell this phone but with this issue it's gonna be for a very cheap price cause it wont be fixed even with changing earphone!!!
Kianush said:
here you go, by the way on these settings I just get speaker voice for media, mic-earphone-handsfree not working
is your app older or newer than mine?? some options look different!
I wanted to sell this phone but with this issue it's gonna be for a very cheap price cause it wont be fixed even with changing earphone!!!
Click to expand...
Click to collapse
My version is the latest one v2.6.4. I recommend u to update it.
But anyways u try this.
1.Bluetooth behavious->tick (Mono) microphone override
Probably ur mic will start working.
2.Phone call audio->Earpiece
This would be an universal override to force audio from earpiece.
If possible update ur app coz the setting i said may or may not be available.
Phoenix854 said:
My version is the latest one v2.6.4. I recommend u to update it.
But anyways u try this.
1.Bluetooth behavious->tick (Mono) microphone override
Probably ur mic will start working.
2.Phone call audio->Earpiece
This would be an universal override to force audio from earpiece.
If possible update ur app coz the setting i said may or may not be available.
Click to expand...
Click to collapse
I updated to the latest version of soundabout and now I get a different notification
I attached screenshots
by the way I cant find a way to here anything from earphone to be sure that it's not damaged!
any advice on that?
if u got it working I should be able to get it working again
in second SS the font is black so it's a little bit hard to read but it's readable
Kianush said:
I updated to the latest version of soundabout and now I get a different notification
I attached screenshots
by the way I cant find a way to here anything from earphone to be sure that it's not damaged!
any advice on that?
if u got it working I should be able to get it working again
in second SS the font is black so it's a little bit hard to read but it's readable
Click to expand...
Click to collapse
Wired headset (with mic) in use for media. I got u now.
I strongly recommend u to do that graphite thing.
I suffered from same thing but I could not tell u before because u used older version of app that showed something about bluetooth.
Please refer to the other thread by me in Q&A section.
Phoenix854 said:
Wired headset (with mic) in use for media. I got u now.
I strongly recommend u to do that graphite thing.
I suffered from same thing but I could not tell u before because u used older version of app that showed something about bluetooth.
Please refer to the other thread by me in Q&A section.
Click to expand...
Click to collapse
hmm did that too, as I said before, and i did it again, no luck...
thanks anyway
Kianush said:
hmm did that too, as I said before, and i did it again, no luck...
thanks anyway
Click to expand...
Click to collapse
Actually it should work. Dont give up.
The actual description of the problem is phone is stuck in headset mode.
Here is how to get graphite from pencil.
https://www.youtube.com/watch?v=8AFYtNMweyM
Put the graphite powder in the headphone jack and plug in & out headphones 10x times. Try to put more graphite powder and repeat until your notification panel shows "Phone speaker in use for media" (check attachment).
At last if it didnt work then the only solution left will be replacing the headphone socket.
Good Luck!
Just a little Addition, replacing the headphone socket would be cheap and easy. I had opened my phone yesterday to clean it and this socket was easy to take out.
By the way: There can be a LOT of dust under the protector of your front speaker. Cleaning this has improved the sound while calling quite much!
Gesendet von meinem
Sony Xperia SP - Cyanogenmod 12.1

Sound working for Alarm,Ringtone but not for music,youtube calls + Build Prop problem

I am on stock 5.0 ROM of ZR, Rooted n dual-recovery installed,
I am facing weird issue, whenever i gets call then i can hear ringtone, even alarm, also WhatsApp notifications but music or YouTube or any video does not give me sound, it only works on earphones,
even whenever i gets calls i can either speak on loudspeaker or with earphones connected, direct call is impossible for me
To figure this out i also tried factory reset but it didn't helped me, i also thought its hardware problem but sometimes EG. 1 out of 7 days music, calls, videos sound works WITHOUT earphones, so i am unable to figure out where is the problem ?
I strongly feels its earphones 3.5mm jack which is detecting it as i am already connected to earphones though i didn't..
So any way to solve it ? i tried playing with that jack also but no success,
Another problem is before flashing i changed my build prop to one samsung s6 device for some work purpose with buildprop editor, but even after factory reset i can see it didn't changed to stock build prop of sony zr device, why it happened & how to solve it also,
Please Help,
Thanks in Advance .
reboot phone, plzz
You must find a stock build prop and insert in to your system using root explorer or similar.. I know the S6 build-prop you are talking about and its meant for S6, which have other bits than ZR.. Don't mess with the build prop unless there are bits specific to ZR bro.. You should be ok once the build prop has been changed
i also have this problem, it looks like headphone jack problem, i also tried disassembling and removing headphone jack assembly but problem still exists in any roms above android 4.3 ( 4.1 and 4.3 and cm varient of same works perfectly. ( btw disassembling resulted in 2 times broken screen and useless headphone jack :crying: )
problem is phone thinks something is still in that whole :silly: in os above 4.3 , sony messed with software ( because if jack is faulty then it shouldn't work in older os too, and it should have worked when i ran phone without jack assembly )
your best bet is either use 4.3 or lower version or use "hf button widget" ( 70KB app ) to force audio through speaker. :highfive:
though proximity may not work.
I am seeing lots of of ZR user raising this this issue and unfortunately I have it too.
Your workaround is that install SoundAbout app https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix&hl=en for you to enable the sound through speaker.
I have also Xperia ZR C5502 and facing this type of problem I noticed phone notification show sometimes headset connected but in really it isn't connected so incoming calls sound doesn't hearing from phones speaker.I must turn on loud speaker to hear phone's sound.Sorry for bad English.

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