Related
Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
Video of problem: http://www.youtube.com/watch?v=HAAWDwPVYmk
-------------Copy from subsequent post below-----------------
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Click to expand...
Click to collapse
AETAaAS said:
Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
I cant post links, but you can add this onto the end of Youtube...
/watch?v=HAAWDwPVYmk
Click to expand...
Click to collapse
Having similar problem.
On mine, the issue is intermittent. Luckily I can now reproduce the problem by pressing the top side of the phone corner here and there and screen jitters/scrolls down/un responsive.
Same problem on mine...
I'm experiencing the same issue on mine as well, but only intermittently. I noticed it happens after I've been using the Note for a while and when it gets warm. I don't know if it's heat related. I still have to do more testing, but it seems like the problem immediately goes away when I plug it into the charger.
Thanks for posting the video, now I know there's a built in utility for testing the LCD
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Ghost Touch Issue
AETAaAS said:
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Click to expand...
Click to collapse
I wish I could send it back somewhere. I'm in the US, and the Note was a gift from a relative in the Philippines, who bought it from an importer. It looks like it was originally meant for Germany, so Samsung USA doesn't want to repair it, even when I offered to pay. Same response from Samsung UK.
The problem seems to be more apparent now with ICS (stock). Just like before, the problem crops up after some use when the phone and/or battery gets warm. Oddly enough, the problem immediately GOES AWAY as soon as I plug it into the charger.
temp fixes?
Anyone come up with a work around to this.
I made a portable charger at first, but now it dose it when its plugged too
maybe disable finger touches and just use the spen?
Hi Guys; I recently got my new 2nd Generation Moto G but after setting it up and using it for 20 minutes or so I noticed that sometimes while scrolling through settings, contacts and webpages, that when i am swiping over a horizontal band in the exact center of the screen, the sensitivity of that region of the screen becomes very unreliable and the phone will often interpret scrolling as a press. While scrolling in my phonebook it has a tendancy to call people, when browsing the web it has a tendancy to press links i never wanted it to, and this same behaviour is repeated regardless of what application i am in.
It certainly seems to be more frequent and prominent while I am charging the phone, regardless of the charge current. I have charged it from my pc, 1000ma wall adapter and 850ma wall adapter; all with the same results.
Sometimes turning the screen off and on again can rectify this, but its usualy back again in no time
I have tried factory resetting the phone, with the screen protector both on and off, while on charge and off charge and while making sure nothing else could be interfering with the touch screen i.e., a case.
I only got this phone from ebuyer in the UK 3 days ago, 2 days earlier than it was actually ment to come! so its a real shame im having these problems, I've already spoken to Motorola about it and they have advised me to RMA the phone as they cant give me a definitive answer as to wether or not this is a Hardware or Software issue.
Has anyone else been having issues similar to those that I have experienced with their own new Moto G devices
I would RMA, mine is fine.
my moto(2014) has the same touch screen issues while phone is on charging. unresponsivene & its very annyoing. hpns only whn ph is charging
Sent from my GT-P3100 using XDA Free mobile app
xDDen said:
my moto(2014) has the same touch screen issues while phone is on charging. unresponsivene & its very annyoing. hpns only whn ph is charging
Sent from my GT-P3100 using XDA Free mobile app
Click to expand...
Click to collapse
Are you using the official charger or some other one
Check u r charger or wall socket. its becoz of voltages issue.
ohh okk thnx guyz i was using samsung charger.
Sent from my GT-P3100 using XDA Free mobile app
Unfortunately my phone displays this behaviour both on and off the charger. It does however display the issue more frequently while on charge.
The chargers I'm using are all 5v which is typical of a phone charger. I have one at 850ma which charges painfully slow, I have another at 1000ma which charges much more quickly. And I use my Computers USB ports to charge at times, no matter how I charge the phone the problem remains.
Sometimes it will work fine for an hour or so then it will go insane on me. I have requested RMA with ebuyer. Had the phone only showed this issue on charge I may have been contempt with it, but the problem can happen anywhere, anytime and for a brand new phone that's not acceptable.
@ xDDen: have you tried charging the phone from any other source besides the Samsung charger you have?
yes now am charging with moto g's charger and it is working fine now without any issues
Sent from my GT-P3100 using XDA Free mobile app
Aileach XDA said:
Hi Guys; I recently got my new 2nd Generation Moto G but after setting it up and using it for 20 minutes or so I noticed that sometimes while scrolling through settings, contacts and webpages, that when i am swiping over a horizontal band in the exact center of the screen, the sensitivity of that region of the screen becomes very unreliable and the phone will often interpret scrolling as a press. While scrolling in my phonebook it has a tendancy to call people, when browsing the web it has a tendancy to press links i never wanted it to, and this same behaviour is repeated regardless of what application i am in.
It certainly seems to be more frequent and prominent while I am charging the phone, regardless of the charge current. I have charged it from my pc, 1000ma wall adapter and 850ma wall adapter; all with the same results.
Sometimes turning the screen off and on again can rectify this, but its usualy back again in no time
I have tried factory resetting the phone, with the screen protector both on and off, while on charge and off charge and while making sure nothing else could be interfering with the touch screen i.e., a case.
I only got this phone from ebuyer in the UK 3 days ago, 2 days earlier than it was actually ment to come! so its a real shame im having these problems, I've already spoken to Motorola about it and they have advised me to RMA the phone as they cant give me a definitive answer as to wether or not this is a Hardware or Software issue.
Has anyone else been having issues similar to those that I have experienced with their own new Moto G devices
Click to expand...
Click to collapse
Yea i have the same problem, what did u do.
mnishamk said:
Are you using the official charger or some other one
Click to expand...
Click to collapse
Mine actually didn't come with a charger. I was a bit surprised, but checking the Amazon page (for Germany, since I bought it here, though not from amazon) reveals that this seems correct/intentional. It did include the usual µUSB cable though (and it's not like I don't have enough USB chargers).
For completeness sake: I don't have the described problem, no matter if plugged in or not...
Touch issue
I'm using Moto G 2014 charger only and still facing issue bringing down notification panel.
Also i face issue when trying to unlock phone via pattern lock.
Flipkart offering me a replacement- Shall i go for it?
Been having a problem with the screen, mainly on the back soft button part of the screen, keep finger on it and it multi presses like a mad thing, doesn't happen all the time though, was driving me crazy. took off the Ultimate Shield screen protector and the problem went away, put the shield back on and the problem didn't come back, then couple of hours later (today) I got the ota update and the screen goes mad again, took shield off again and the problem continued, a few minutes later and it's all fine again. now (a few hours later) still all is fine.
Problem is I was all ready for doing a RMA to Amazon.co.uk for it, stuck on what to do now as if I send it back and they find no fault.
mtbgus said:
Been having a problem with the screen, mainly on the back soft button part of the screen, keep finger on it and it multi presses like a mad thing, doesn't happen all the time though, was driving me crazy. took off the Ultimate Shield screen protector and the problem went away, put the shield back on and the problem didn't come back, then couple of hours later (today) I got the ota update and the screen goes mad again, took shield off again and the problem continued, a few minutes later and it's all fine again. now (a few hours later) still all is fine.
Click to expand...
Click to collapse
Same issue here, but without any screen protector. OTA update hasn't changed anything. Sometimes it works and sometimes the screen recognizes double/triple taps where it should be only one...
mtbgus said:
Been having a problem with the screen, mainly on the back soft button part of the screen, keep finger on it and it multi presses like a mad thing, doesn't happen all the time though, was driving me crazy. took off the Ultimate Shield screen protector and the problem went away, put the shield back on and the problem didn't come back, then couple of hours later (today) I got the ota update and the screen goes mad again, took shield off again and the problem continued, a few minutes later and it's all fine again. now (a few hours later) still all is fine.
Problem is I was all ready for doing a RMA to Amazon.co.uk for it, stuck on what to do now as if I send it back and they find no fault.
Click to expand...
Click to collapse
Well the touch screen issues got way too much for me so I returned the phone to Amazon uk and got a refund, bought another moto g from Argos the same day I returned it and I'm glad I did, everything is ok with the new phone, no screen issues at all.
Moto G 2014 Tocuh Screen issues
Same issue here.
Bought phone 1 week ago from Argos. Initially fine, then suddenly cant use the swipe down notification bar.
Turned on the Show Touch indicator in Developer options and it clearly shows that the screen is registering the touches about 0.5cm down the screen from where I am touching. So you can never hit the notification bar when its doing that. I found that turning the screen off with the power button and then back on again usually clears the problem.
In the UK the phone only comes with a USB cable, so I use a variety of chargers.
I think mines going back as not functioning properly
I also having same issue you should post your emei. It might be I purchased defective from one of previous user having same issue. I'm at Singapore.
EMEI1: 359296054942769
EMEI2: 359296054942777
Android Version: 4.4.4
Based Version: MSM8626BP_1032.394.88.00R,EMEA_DSDS_CUST
Kernel Version: 3.4.42-g668a77b
[email protected] #1
Tue Aug 26 20:30:04 CDT 2014
System Version: 21.11.23.titan_retaildsds.retaildsdsall.en.03.reteu
Build Number: KXB21.85-23
DavidITunstall said:
Same issue here.
Bought phone 1 week ago from Argos. Initially fine, then suddenly cant use the swipe down notification bar.
Turned on the Show Touch indicator in Developer options and it clearly shows that the screen is registering the touches about 0.5cm down the screen from where I am touching. So you can never hit the notification bar when its doing that. I found that turning the screen off with the power button and then back on again usually clears the problem.
In the UK the phone only comes with a USB cable, so I use a variety of chargers.
I think mines going back as not functioning properly
Click to expand...
Click to collapse
I am currently having this problem
francescomulas said:
I am currently having this problem
Click to expand...
Click to collapse
Me too! I am very sorry to learn that it is a hardware problem.
I'm afraid to take it to the service center because the problem is intermittent and technicians could not detect it .
Any of you have solved?
If it was a hardware problem we could try asking a kind of compensation, I don't know, some free accessories, or maybe the change of the device...
Had a problem with mine, it would go mental pressing the back softkey, press it once and it would just keep doing it by itself, so a problem with lower left of the screen, sent it back to Amazon for refund and got another one from Argos, this one is mostly alright with the screen touches but will sometimes do a double press or think a press is a swipe anywhere on the screen, it's not been so bad that I kept it, but now other problems like the memory shortage making apps close is starting to really get to me, also the screen rotation get stuck in landscape now and then, even it sometimes goes to landscape by itself.
In the process of getting a different phone as this is starting to annoy too much.
Hi !
Sometimes when I start my watch It starts to blink in dimmed mode. If I touch the screen it stops and I got standby screen but when it goes to dimmed mode it starts to blink again. It can do this for a while and then work great all day whiteout blinking. Some times it has started to blink after I take it of the charge dock. I tried to reset the watch and when I did that it worked for about a week but today it happened again. Did a new reset and removed some apps from it to see if that helps.
Anyone else with this problem ?
Are you using an original watch-face or some 3rd party solution ?
If it's behaving identical while using one of the pre-made faces, you might have a faulty unit.
ro_explorer said:
Are you using an original watch-face or some 3rd party solution ?
If it's behaving identical while using one of the pre-made faces, you might have a faulty unit.
Click to expand...
Click to collapse
I use 3 party watch face. But the strange thing is that my watch works over a week after reset. Maybe it's because I have been doing things with it to much, changing watch faces and so on. Now I have removed some watch face apps to see what happen. It has worked for a couple of days now.
Skickat via Tapatalk
Same for me
My watch R does the same and I'm using the original faces, not a 3rd party one. It started doing this random flashing after about 1 week of use. But I noticed the other night that the charger (the travel adapter that plugs into the wall) was making quite some noise... I'm suspecting it is defective, and that it could have induced the issues on the watch.
Anyhow, contacted LG and am sending the whole package for repair & check, will let you know if the issue disappears. Definitively not acceptable for me to have such a nice smartwatch but behaving like that!
stephclauz said:
My watch R does the same and I'm using the original faces, not a 3rd party one. It started doing this random flashing after about 1 week of use. But I noticed the other night that the charger (the travel adapter that plugs into the wall) was making quite some noise... I'm suspecting it is defective, and that it could have induced the issues on the watch.
Anyhow, contacted LG and am sending the whole package for repair & check, will let you know if the issue disappears. Definitively not acceptable for me to have such a nice smartwatch but behaving like that!
Click to expand...
Click to collapse
Ok, just did a third reset on mine and removed every apps and I also reset android wear app and started over with a fresh start. Now I'm not using any 3 party apps. Will see if it works, if it doesn't I will also make a warranty claim.
Interesting to see what they will do with your watch, please let me know how it works out for you
Skickat via Tapatalk
Sure
fredriks said:
Ok, just did a third reset on mine and removed every apps and I also reset android wear app and started over with a fresh start. Now I'm not using any 3 party apps. Will see if it works, if it doesn't I will also make a warranty claim.
Interesting to see what they will do with your watch, please let me know how it works out for you
Skickat via Tapatalk
Click to expand...
Click to collapse
Will let you know what they did to it. I do hope it's a known issue within LG and that they have a fix! Apart from that, it's an awesome smartwatch and I already miss having all the notifications and voice commands on my wrist! Everybody says Android Wear isn't very good yet, but I find it quite powerful already...
stephclauz said:
Will let you know what they did to it. I do hope it's a known issue within LG and that they have a fix! Apart from that, it's an awesome smartwatch and I already miss having all the notifications and voice commands on my wrist! Everybody says Android Wear isn't very good yet, but I find it quite powerful already...
Click to expand...
Click to collapse
I agree, if I have to send it away I will miss it. I think this is an awesome watch and I really like have notifications on my arm.
Skickat via Tapatalk
fredriks said:
Hi !
Sometimes when I start my watch It starts to blink in dimmed mode. If I touch the screen it stops and I got standby screen but when it goes to dimmed mode it starts to blink again. It can do this for a while and then work great all day whiteout blinking. Some times it has started to blink after I take it of the charge dock. I tried to reset the watch and when I did that it worked for about a week but today it happened again. Did a new reset and removed some apps from it to see if that helps.
Anyone else with this problem ?
Click to expand...
Click to collapse
stephclauz said:
My watch R does the same and I'm using the original faces, not a 3rd party one. It started doing this random flashing after about 1 week of use. But I noticed the other night that the charger (the travel adapter that plugs into the wall) was making quite some noise... I'm suspecting it is defective, and that it could have induced the issues on the watch.
Anyhow, contacted LG and am sending the whole package for repair & check, will let you know if the issue disappears. Definitively not acceptable for me to have such a nice smartwatch but behaving like that!
Click to expand...
Click to collapse
omg...seem like i am not alone...
mine is more like steph case....it will flash most of the time when i took it out from charger when 100% charge....it only flash like 3/4 of the screen. the flash is like max brightness.
initially i thought it only happen when i didnt use the adapter come in the package. but when i now use the original adapter, it still happen.
nothing can be done to stop the flashing until i power off the the watch this is depressing. i bought my watch direct from korea. now if warranty purpose, i will need to return it back to seller in korea.
doki81 said:
omg...seem like i am not alone...
mine is more like steph case....it will flash most of the time when i took it out from charger when 100% charge....it only flash like 3/4 of the screen. the flash is like max brightness.
initially i thought it only happen when i didnt use the adapter come in the package. but when i now use the original adapter, it still happen.
nothing can be done to stop the flashing until i power off the the watch this is depressing. i bought my watch direct from korea. now if warranty purpose, i will need to return it back to seller in korea.
Click to expand...
Click to collapse
Yeah... seems like a common issue if you ask me, I really hope LG knows how to fix this! In my case it was the same: only the top half of the screen was flashing. The other day, even after 2 reboots it kept doing it, quite annoying. I really thought initially that it was related to the travel charger making this frizzle noise, but seeing both your similar experiences, it is probably not related.
Can't you claim the warranty in Singapore? Before you return yours, let's wait and see if they manage to fix mine! :fingers-crossed:
This morning when I took it from the charging it started to flash, continued to do so even after a restart but then I just left it flashing and after a while it had stopped and now it have worked all day so far. Will probably appear tomorrow again. Will do a warranty claim on mine now.
Skickat via Tapatalk
Where did you bought yours? (I see your nickname and signature so I suppose you are in sweden ) ... Mine is from net-on-net. I have no probems with mine, yet, but, just in case things will start to go wrong, I need to be prepared .
As with any new release, looks like there are some problem units in the wild. I returned my first unit which had putty gray white markings on the bezel, flaky bluetooth and unreliable accelerometer and got a new unit with bright white markings, solid bluetooth and reliable accelerometer. Just like my Surface Pro 3. Took 3 units before I got one without bugs.
ro_explorer said:
Where did you bought yours? (I see your nickname and signature so I suppose you are in sweden ) ... Mine is from net-on-net. I have no probems with mine, yet, but, just in case things will start to go wrong, I need to be prepared .
Click to expand...
Click to collapse
Yes, I'm from Sweden Hello fellow countryman . I bought mine on netonnet to. Today I had a email conversation with there customer support and they will send me a return box now so I can send it to them. Hopefully they just switch it for a new one but they don't have any in store right now.
mitchellvii said:
As with any new release, looks like there are some problem units in the wild. I returned my first unit which had putty gray white markings on the bezel, flaky bluetooth and unreliable accelerometer and got a new unit with bright white markings, solid bluetooth and reliable accelerometer. Just like my Surface Pro 3. Took 3 units before I got one without bugs.
Click to expand...
Click to collapse
Yes, **** happens. Some time you just have to get a broken device.
fredriks said:
... but they don't have any in store right now.
Click to expand...
Click to collapse
Damn early adopters ... they are emptying the stocks
Lycka till!
ro_explorer said:
Damn early adopters ... they are emptying the stocks
Lycka till!
Click to expand...
Click to collapse
Tack !
I will update this thread when this matter is closed
fredriks said:
Tack !
I will update this thread when this matter is closed
Click to expand...
Click to collapse
yes, please let use know if this is consider defective....or they is a fix for it....gotta start preparing it for rma then
lucky i foudn this page - thougth i was the onyl one with this problem where after i pull it off the charger it will start flickering until i do a few resets. really frustrating.
please do keep me updated if you guys hear back from LG - i have sent them an email of my own and will do the same.
thanks.
jazeng said:
lucky i foudn this page - thougth i was the onyl one with this problem where after i pull it off the charger it will start flickering until i do a few resets. really frustrating.
please do keep me updated if you guys hear back from LG - i have sent them an email of my own and will do the same.
thanks.
Click to expand...
Click to collapse
yup..mine always happen after 100% charged and then undock it from docking.
then if you touch the screen or touch the button then it will flicker.
but there is once ...the flicker just happen out of no where...fortunately i just step out from cinema hall...else it will be super embarrassment..
Here is a short video of my symptom, this is right after I toke it of the charger
https://www.dropbox.com/s/msltd8uocgwlxxi/MOV_0004.mp4?dl=0
This is not the worst scenario, when it is at its worst you can't see anything, it just flickers
Right after I take the watch off the charger, the top 1/8th of the screen flashes white for several minutes. After the watch has been on for a little while it goes away. Just wondering if this is happening to anyone else.
psrobinson said:
Right after I take the watch off the charger, the top 1/8th of the screen flashes white for several minutes. After the watch has been on for a little while it goes away. Just wondering if this is happening to anyone else.
Click to expand...
Click to collapse
I haven't seen it on my watch, but there is a thread or two about this same issue in the G Watch R section. They have the same display, so you might take a look there.
7
psrobinson said:
Right after I take the watch off the charger, the top 1/8th of the screen flashes white for several minutes. After the watch has been on for a little while it goes away. Just wondering if this is happening to anyone else.
Click to expand...
Click to collapse
same issue to me, occurs only when I take the watch off the charger. but my screen also flicker and flashes white randomly parts of screen for 25 minutes and remains flickering the top of screen for about 45 minutes more, until it goes away. (don't occurs every day..... maybe once to three times per week) is very frustrating!!!
I think is a firmware issue, (this issue start since 5.1.1 lollipop update)
if someone have or found the solution please share.
thanks
I'm also having similar problems. However, mine isn't happening after charging - it can happen any time.
The first time I noticed it, was right after landing on a flight from UK to US (it had been in theatre mode for the whole flight). Happened a few more times throughout my trip - so I made a recording of it.
I too have the same problem
Any update regarding this issue?
should i ask the seller for replacement or should i keep it?
is this a software or hardware problem.
I'm going to replace mine - but I need to wait for a lug removal tool so I can get my engineer II strap off it and put the original back on.
Bought via Amazon, so thankfully replacement will be straight forward.
psrobinson said:
Right after I take the watch off the charger, the top 1/8th of the screen flashes white for several minutes. After the watch has been on for a little while it goes away. Just wondering if this is happening to anyone else.
Click to expand...
Click to collapse
Hey guys! Didn't saw this post, so I've made one in the other day... (http://forum.xda-developers.com/watch-urbane/help/white-flat-tire-glitch-update-forced-one-t3193006).
Anyway, it's the exact same problem... But it only happened to me three times... Always after taking it from charging... Besides that, it never appeared in any other situations...
Next week goes take it to warranty... Just to see What they say...
Oh and I've forced the last update by sideload (Android wear Version 1.3 (LCA44B)) ... Anyone like me?
---------- Post added at 04:55 PM ---------- Previous post was at 04:50 PM ----------
Teleti said:
Any update regarding this issue?
should i ask the seller for replacement or should i keep it?
is this a software or hardware problem.
Click to expand...
Click to collapse
Going to know that within a week or so...
But in my opinion... It's a hardware problem... The issue persists even after a reeboot...
So far it looks like the Wear Mini launcher was causing it for me. I deleted it and now it's fine
Hi Guys
Had my P20 Pro since launch now. Love the phone for the most part but had a couple of annoying issues which I can't fix.
First of all, a few weeks ago the finger print scanner stopped working - and all options relating to it disappeared from the settings screens. Even when I factory reset the only 2 options I get are password/pin etc and face unlock, no finger print.
Second, and this has just started happening today - the phone will no longer fast charge. Again, factory reset has not fixed the issue.
Anyone had similar issues and fixed?
Thats more likely to be a hardware issue as you have factory reset the device ruling out any services that may have been disabled by mistake.
After factory resetting the device can you go to Security & Piracy and Fingerprint ID and then new fingerprint to enroll yourself
It's not even doing the charging animation since reset I.E the coloured dripping bubble thing
Seaniselectric said:
It's not even doing the charging animation since reset I.E the coloured dripping bubble thing
Click to expand...
Click to collapse
That's very strange. Is it responding when you connect it via the USB cable to your PC? Does it show up on your PC
Just to confirm after factory reset:
Fast Charging has stopped
Home button has stopped working including fingerprint authentication
mulkman said:
That's very strange. Is it responding when you connect it via the USB cable to your PC? Does it show up on your PC
Just to confirm after factory reset:
Fast Charging has stopped
Home button has stopped working including fingerprint authentication
Click to expand...
Click to collapse
It is, I can transfer files etc. And when connected to plug it charges very slow - but with no charging animation now. Even with original charger which was working fine yesterday.
Home button/finger print scanner have not been working for a couple of weeks, just presumed it would be a setting somewhere and would work it out when I had the time - but it's not. There is no option what so ever for anything related to that button/scanner.
These issues were all happening before a reset - apart from the no charging animation, that has only come about in the last hour when I reset.
Seaniselectric said:
It is, I can transfer files etc. And when connected to plug it charges very slow - but with no charging animation now. Even with original charger which was working fine yesterday.
Home button/finger print scanner have not been working for a couple of weeks, just presumed it would be a setting somewhere and would work it out when I had the time - but it's not. There is no option what so ever for anything related to that button/scanner.
These issues were all happening before a reset - apart from the no charging animation, that has only come about in the last hour when I reset.
Click to expand...
Click to collapse
If the home button is not functioning then I am sure its a hardware issue.
Have you tried the system recovery option within HiSuite application?
You may need to claim it through warranty
mulkman said:
If the home button is not functioning then I am sure its a hardware issue.
Have you tried the system recovery option within HiSuite application?
You may need to claim it through warranty
Click to expand...
Click to collapse
So I left on charge for a bit, when it got to 20% it started fast charging again and the animation is back.
Just the home button/scanner to fix now
Seaniselectric said:
So I left on charge for a bit, when it got to 20% it started fast charging again and the animation is back.
Just the home button/scanner to fix now
Click to expand...
Click to collapse
Good Luck
same problem
I have same issue. Home button stoped working after night and no fingerprint option in menu. done recovery 2 times. discarged 0% etc. no action
Anybody find solution ? or it is hardware problem and warranty case ?
Same issue twice
My girlfriend got this phone 5 days ago after 2 days the fingerprint stopped working as described. We thought it was a hardware issue so we got a replacement.
After less than a day with the new phone the same issue happened again. If anyone has any help with this please help. I can't accept we have been very unlucky.
same problem with others
You can see in my post the problems I have from last firmware upadate.
I can't use face recognition and fingerprint.
The menu to set the intelligent unlock (i.e. the bluetooth speakers in my car) is white and any option!!!!!
Beppe
masterci said:
You can see in my post the problems I have from last firmware upadate.
I can't use face recognition and fingerprint.
The menu to set the intelligent unlock (i.e. the bluetooth speakers in my car) is white and any option!!!!!
Beppe
Click to expand...
Click to collapse
It's not even opening the fingerprint settings. As soon as you click on it, goes back to the home screen. Very strange. Going to claim a new one under warranty as it's still in the 30 day period. And of it happens again, not sure what to do.
Now having this issue too believe it's a Google / security setting issue rather than hardware.... I turned on ok Google and face recognition also disappeared! Turned it off and face recognition came back... Just got to find out what is causing it.... I was in a rush earlier to get to my home page and was bashing the screen to get it to recognise my face something about finger print popped up but now can't find anything about it... If you search it in settings it comes up with a few finger print options but when you click them it takes to out of the search bar and nothing else! HELP
I got new phone.
I just got new phone. Provider just said, that it is not repairible and saod after week you will get replacement.
My finger id has just disappeared too today. No option for selecting it in the menu under settings. face regog still working.
I noticed this same problem with the fingerprint today. No mention of it in the settings and it just suddenly stopped working.
lepistoellinoora said:
I noticed this same problem with the fingerprint today. No mention of it in the settings and it just suddenly stopped working.
Click to expand...
Click to collapse
Someone had an answer or solution, mine also stopped working
i brought the the P20 Pro yesterday and the fingerprint disappeared today. Factory reset, reset everything nothing happens. plus the fingerprint sensor seems fragile as i just just some of my rock climbing gears above it and it cracked a little bit easily.
I spoke to Huawei Support
Hi guys, just wanted to also add my voice to this thread as a p20 pro owner in Canada, went to bed two nights ago, and woke up the next morning to a finger print reader that not only no-longer works, but whose options also disappeared from the settings menu. I went ahead and spoke to Huawei support about it. I was told that I could either wait for an ota fix to this problem, meaning they know it's a software issue and they aren't letting it be known to the general consumer, I was given a timeframe of 6 months. I was also given the option of sending my phone in for servicing? I told the tech that didn't seem to make sense because if it's a software issue that would be resolved with an OTA update, what would a service tech be able to do for me? They wouldn't be able to put the update on my phone until my service provider okay'd it, or Google okay'd it...and it's clearly not a hardware issue if they are working on a OTA fix....I was perplexed. Regardless that's all I know for now. There was an emui update pushed to my phone yesterday, and the security option for the finger print reader returned but it would freeze up when I tried to set my print, and then it disappeared again. Crazy how a flagship phone at the $1000 mark could have an issue like this without some sort of public service announcement letting people know. This is the only thread I can find on this issue
---------- Post added at 08:38 PM ---------- Previous post was at 08:31 PM ----------
Additionally I was hung-up on after asking to speak to a higher tier agent or a manager/supervisor. The lady put me on hold and then hung up on me. I had just given her my number and email and she didn't bother trying to contact me back lol.
Hey, I've got a p20 pro as well and my fingerprint sensor stopped working not even a month after I got it, and like you said the setting disappeared however on my phone the sensor got really hot. Anyway I took it back to spark, and they sent it back to huawei to repair it, it should be under warranty so you should be able to get it fixed for free. They replaced the front screen of my phone and so far everything is working again. However if this were to happen again I'd just opt for a phone with less problems...
---------- Post added at 12:59 AM ---------- Previous post was at 12:49 AM ----------
jumpa23 said:
Hi guys, just wanted to also add my voice to this thread as a p20 pro owner in Canada, went to bed two nights ago, and woke up the next morning to a finger print reader that not only no-longer works, but whose options also disappeared from the settings menu. I went ahead and spoke to Huawei support about it. I was told that I could either wait for an ota fix to this problem, meaning they know it's a software issue and they aren't letting it be known to the general consumer, I was given a timeframe of 6 months. I was also given the option of sending my phone in for servicing? I told the tech that didn't seem to make sense because if it's a software issue that would be resolved with an OTA update, what would a service tech be able to do for me? They wouldn't be able to put the update on my phone until my service provider okay'd it, or Google okay'd it...and it's clearly not a hardware issue if they are working on a OTA fix....I was perplexed. Regardless that's all I know for now. There was an emui update pushed to my phone yesterday, and the security option for the finger print reader returned but it would freeze up when I tried to set my print, and then it disappeared again. Crazy how a flagship phone at the $1000 mark could have an issue like this without some sort of public service announcement letting people know. This is the only thread I can find on this issue
---------- Post added at 08:38 PM ---------- Previous post was at 08:31 PM ----------
Additionally I was hung-up on after asking to speak to a higher tier agent or a manager/supervisor. The lady put me on hold and then hung up on me. I had just given her my number and email and she didn't bother trying to contact me back lol.
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Click to collapse
Yeah I agree, for a phone that cost over $1000 I want to know why it has this issue after it has come out? I mean, they should have fixed all these problems with the tests they ran on these phones for who knows how long. But they overlooked this.