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Hello, I hope I can post this here.. i tried, i searched... can't find any solution to my issue.
Model : SM-T810 , with Samsung 128GB UHS microSD. OS : stock Nougat from Samsung.
Here is the problem :
On the play store, if there are pending updates, they only install one at a time, and then it won't do more. Like if there is 5 pending updates, it will maybe do one, and then the other 4 stay pending. It might only do the download portion of the first one and not go to the install phase. If there's no pending updates, and i try to install an app, only the downloading portion of the process shows up, it stops after that, it doesn't go to installing. I have to close the store and go back in for it to install, but if there's a queue of downloads (updates or asked to install multiple apps), I have to close the store for the same amount of apps in the queue for them to install one by one. Now I noticed that every once and a while, 2 or 3 will have updated overnight but that's it!
I closed the process, I cleared the cache, I cleared the data, I cleared the download manager's data and cache, i rebooted, i forced a wrong date and time then set it to auto-date and time to retry, etc.... I uninstalled the Play Store updates, nothing worked!!!
The next step was to do a factory reset. I did not want to lose some progress on some games, AND I have an app to read PDF files and did not want to lose read/unread status of my files...
So I used Odin to flash TWRP, did a backup, rooted, used Titanium Backup to backup my apps.
Then I did factory reset. Store behaved normally again! Installed a few apps, waited a few hours, still good. Did a restore of my apps from titanium backup, everything seemed fine, then a few hours later, store still was not updating or installing the apps right...
Did another factory reset, store worked fine, only restored a couple of backed up apps (the critical ones that i wanted to keep the saves from), everything worked fine. Over the course of 24 hrs, i re-installed a bunch of my regular apps via the play store. Play store worked fine. I did to another Nandroid backup with TWRP just in case.
Then all of a sudden, it started to lag a bit between clicking install, to downloading, to installing. And then a few hours later, issue completely came back, store won't install without me closing it between the download finish and install.
Now one of the last steps I did before it started acting up again was moving ONE app to the SD card (not using any root features). I'm not sure if that caused the issue to come back.
I did notice that Android left a bunch of files on my SD card, some Android folder, with a bunch of subfolders.
I'm wondering if the SD card could be the culprit... I will do one last restore from my last working Nandroid backup and not move anything to the SD card.
If it comes up again, i think i will move the data that i have on my SD card that I dont want to loose (my PDF, pictures, etc.) on to my NAS, and do a factory reset without the SD card installed. Maybe even re-flash with Samsung Kies... and forget about my Titanium Backup saves...
It's my last resort so I was hoping anyone would have any idea on what else to try before doing that?
One last point : yes the stores kinda slows down at some point where the download process takes a few seconds to kick in, and then a few seconds to installing, up to the point where it never does. BUT the rest of my tablet still is really fast, no slow downs anywhere else... All apps launch fast
Thanks!
Auto updates are bad. They just kill the performance of your s2.. better do such things manually.
Niii4 said:
Auto updates are bad. They just kill the performance of your s2.. better do such things manually.
Click to expand...
Click to collapse
Auto updates of the apps? Or the OS?
Apps i can see... but still... If I turn that off, that solves the issue of the auto-updates. But then if I want to update a bunch, they will only do one by one, i have to close the store and open again after each updated app.
But even with app auto-updates, if i want to install one new app on my S2, it will only download, but not install, i have to close the store and open it again for it to install. Then the next time that I want to install an app, I have to do the same thing again, close and open. It's like the download manager doesn't tell the Play Store app to do the install (or tell whatever app or service to install the APK...)
Niii4 said:
Auto updates are bad. They just kill the performance of your s2.. better do such things manually.
Click to expand...
Click to collapse
What a bunch of nonsense. Please stop spreading misinformation.
@stefer09 A logcat reader may help you determine the cause of the issue.
Niii4 said:
Auto updates are bad. They just kill the performance of your s2.. better do such things manually.
Click to expand...
Click to collapse
fonetyk said:
What a bunch of nonsense. Please stop spreading misinformation.
@stefer09 A logcat reader may help you determine the cause of the issue.
Click to expand...
Click to collapse
Thanks, that's new for me, I'll read into it!
stefer09 said:
Thanks, that's new for me, I'll read into it!
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Click to collapse
I am having the same issue on my sm-t810 as well hope you find a solution and post it.
Tabpro8.4 said:
I am having the same issue on my sm-t810 as well hope you find a solution and post it.
Click to expand...
Click to collapse
After more research i've seen other people on other devices with same issue... no answer or solution in sight
if i find something ill come back here for sure
I had an OTA update last night to NRD90M.T810XXU2DQCL and the play store is working better now but it is still slow to update.
Tabpro8.4 said:
I had an OTA update last night to NRD90M.T810XXU2DQCL and the play store is working better now but it is still slow to update.
Click to expand...
Click to collapse
Thanks for the info.
I would check for OTA update but since i rooted mine, it won't do them...
I'd have to flash the stock rom from samsung again and loose my saved data... which right now i might be OK living without...
Anyone knows if I loose TWRP if i flash a stock rom with odin ? If so... am i better using Kies?
Fair, let's recap: you do not use stock rom. You have root, twrp, flashed this and that and a morbid desire to have always the very lastest version of whatever the app. And now the Play store doesn't work properly anymore.. d
Do you see the pattern?
But, hey, maybe you need even more *lates updates* to fix your issue.
Updates = bad performance and new issues in general. Period.
Niii4 said:
Fair, let's recap: you do not use stock rom. You have root, twrp, flashed this and that and a morbid desire to have always the very lastest version of whatever the app. And now the Play store doesn't work properly anymore.. d
Do you see the pattern?
But, hey, maybe you need even more *lates updates* to fix your issue.
Updates = bad performance and new issues in general. Period.
Click to expand...
Click to collapse
Wooooh, DON'T jump to conclusions here.
I was running the STOCK out of the box Android for the S2, no root, no TWRP. The issue started after one year of usage, and not only included updating apps but installing FRESH NEW ONES TOO.
The "flash this and that" came AFTER i ran into issues.
I also have a Note 5 supplied from work and for that reason I'm still runing stock, not rooted, and never will root it. I have over 100 apps on there, 5 email accounts (2 professionnal, 3 personnal), multiple google calendars, multiple outlook calendars, auto-update is on, it's been over a year and a half, if not more, and never ran into this kind of issue, ever! It's synced with my CPAP, my smart watch, and my headphones. And it's still goes the same speed and gives me the same performance as when i took it out of the box.
My tab S2 is my second Android tablet, before I had a Tab 3 that never gave me issues like that either, and always had auto-updates on.
Sometimes you need updates. Some online services might not work right or at all if you don't have the app that matches the features, like evernote, facebook, onedrive, dropbox, etc...
Or you get new hardware that requires an update.
Yes sometimes they include bugs ... which are fixed in a later version.
Niii4 said:
Fair, let's recap: you do not use stock rom. You have root, twrp, flashed this and that and a morbid desire to have always the very lastest version of whatever the app. And now the Play store doesn't work properly anymore.. d
Do you see the pattern?
But, hey, maybe you need even more *lates updates* to fix your issue.
Updates = bad performance and new issues in general. Period.
Click to expand...
Click to collapse
In my case I do have stock rom and have had issues with play store since update to Nought. It does seem better since last night's OTA update.
Tabpro8.4 said:
In my case I do have stock rom and have had issues with play store since update to Nought. It does seem better since last night's OTA update.
Click to expand...
Click to collapse
I saw multiple posts of people having different phones running stock having this exact issue for a while with no solution in view. I think it has to do with Nougat too... But my Note 5 is on Nougat and no issue... it might be brought on with specific services or apps running while on Nougat.
Tabpro8.4 said:
In my case I do have stock rom and have had issues with play store since update to Nought. It does seem better since last night's OTA update.
Click to expand...
Click to collapse
Thanks for letting me know about the OTA update. Since i was rooted, i can't get OTA updates, would have needed to wait for the 7.1 Rom to flash...
I ended up taking screenshots of the stuff i didnt want to loose (read/unread status of my pdf files, nevermind the save games) and then i used Samsung Smart Switch to reflash the whole thing back to strictly stock, lastest firmware. So far so good, crossing fingers
I*was*running the STOCK out of the box Android for the S2, no root, no TWRP. The issue started after one year of usage,
Click to expand...
Click to collapse
Fair. So in this *year of usage* you never ever updated the OS?
And auto-update was of course *off*, right?
If that's the case, then clearly there must be some other issue with your s2.
Otherwise, you have merely confirmed what I have told in the very beginning: updates = bad performance and new issues in general. Period.
By the by, apps like evernote and facebook track and spy on you.
About your Note 5, maybe there weren't so many updates..
Niii4 said:
Fair. So in this *year of usage* you never ever updated the OS?
And auto-update was of course *off*, right?
If that's the case, then clearly there must be some other issue with your s2.
Otherwise, you have merely confirmed what I have told in the very beginning: updates = bad performance and new issues in general. Period.
By the by, apps like evernote and facebook track and spy on you.
About your Note 5, maybe there weren't so many updates..
Click to expand...
Click to collapse
...
Yes in that year of usage I upgraded the OS from 5 to 6 to 7. Yes auto-update was on, for Android and for my apps. By stock rom i meant nothing flashed "this and that" like you said.
If you would read my other comments, you'd also realize that another member helped me more by letting me know there was an OTA update that helped him. I reflashed my S2 with Samsung Smart Switch and haven't had any issue with the Play Store since... that proves that updates do fix issues.
There's no OS versions, app versions, firmware versions on any devices that don't have any issues whatsoever. Updates might bring bugs but they also fix the ones from previous versions. If you think that anything stock out of the box never have any issues whatsoever, you're wrong.
Apps like evernote and facebook spy and track you? Really? And you're on a forum for Android based product and don't think that Google tracks what you do? If you dont sign in with your google account and only browse the web with your tablet, that's your business, but you can't go on forums and admonish people for doing otherwise.
Besides, this is a forum where a good part of the posts are about custom roms, flashing different boot/recovery loaders, different kernels, unlocking phones... and you're judging me because i do app updates, and flash "this and that" ?
Come on...
No judging here. Just pointed out the probem at hand.
You did update the OS at least twice.. see?
OEM updates = bad in general.
Sure, new updates fix what *previous updates* screwed up to begin with; sometimes.
I totally agree that there is no OS version that is 100% issue free, but -- why trying to fix something that seems to work?
You see, that is my whole point.
I told you about evernote and facebook because you mentioned to have them on your Note 5 which happens to be your professional work phone?!
Just be aware that Evernote steals content just like the FB messenger. And I mean literally. Your creative ideas become their property. You did agree to their terms! FB also records the mic(s) 24/7.
Certainly Google tracks and spies as well. Then again, you can deactivate or block (firewall) those services/apps.
Just remember, things that are *free* come with a price.
Niii4, I tried to subtely pass the message that I did not want any of your help when I said that SOMEONE ELSE helped me with their input and update.
I didn't say that I was using evernote and facebook on my Note 5 from work. Jumping to conclusions again.
You want to know what are the biggest secrets in my Evernote notes ??? RECIPES!!!!!
Oh no... they can read the oh so secret lemon crinkle cookies recipe that is available with a quick online search! Here's the link btw : http://www.laurenslatest.com/lemon-crinkle-cookies/
I came here after trying a lot of troubleshooting steps, when everything that I've tried failed. And someone else helped me.
All you brought to the table was misinformation about updates in general and spread paranoia on who is spying on who.
fonetyk asked you to stop that, and I asked you to stop that. So far my issue has been resolved and i'm thankful to the user Tabpro8.4 for his comment.
Please, please leave my thread.
First and foremost, this is a forum and thus other users that may encounter similar or the exact same problem(s) will seek to comprehend the whole issue at hand and not just one side of a problem.
Oh yeah, an OTA update seemed to have fixed it. Seemed.. for now.
Second, this is not exclusively about *helping you*. Apparently you are quite knowledge resistant, especially when facts are being stated that don't conform your general view.
True, you only have hundreds of apps on your work phone. But definitely not FB messenger or whatnot. Whatever. What's right is right, and what's fair is fair.
I suppose, you are probably right, the work you do must be of no interest for anybody in this world; at all. Same for your private life. Now, be a neat little sheep and go on chewing the green.. (while we are watching you).
Oh, and you stalking all my comments, telling people to ignore me is hilarious. Keep up the great whine. ?
Niii4 said:
First and foremost, this is a forum and thus other users that may encounter similiar or the exact same problem(s) will seek to comprehend the whole issue at hand and not just one side of a problem.
Oh yeah, an OTA update seemed to have fixed it. Seemed.. for now.
Second, this is not exclusively about *helping you*. Apparently you are quite knowledge resistant, especially when facts are being stated that don't conform your general view.
True, you only have hundreds of apps on your work phone. But definitely not FB messenger or whatnot. Whatever. What's right is right, and what's fair is fair.
I suppose, you are probably right, the work you do must be of no interest for anybody in this world; at all. Same for your private life. Now, be a neat little sheep and go on chewing the green.. (while we are watching you).
Oh, and you stalking all my comments, telling people to ignore me is hilarious. Keep up the great whine.
Click to expand...
Click to collapse
Lol... knowledge resistant. Thats cute.
:angel:
Stalking your comments... ah! Maybe you got that dead pixel from trying to plug your bluray player on your tablet. Seriously clueless or just trolling...
My issue is resolved so im unsubbing from this thread.
Bye bye :good:
Morning folks,
Had my Note 9 a few weeks now. Quite happy with it, and haven't updated from stock oreo yet.
Now that people have had a chance to tweak and play with Pie, I have a few questions -
1) how does battery life compare?
2) are you still able to remap the Bixby button? Currently using bxactions.
3) is split screen still available?
4) what functions have been lost, if any?
5) start functions have been gained, if any?
Look forward to hearing your thoughts.
Cheers for now,
John
There are threads here already about Pie in general (e.g. https://forum.xda-developers.com/galaxy-note-9/help/pie-one-ui-impressions-t3896792) and about your specific questions (e.g. https://forum.xda-developers.com/galaxy-note-9/help/pie-battery-life-experience-t3895668).
Jwsail said:
Morning folks,
Had my Note 9 a few weeks now. Quite happy with it, and haven't updated from stock oreo yet.
Now that people have had a chance to tweak and play with Pie, I have a few questions -
1) how does battery life compare?
2) are you still able to remap the Bixby button? Currently using bxactions.
3) is split screen still available?
4) what functions have been lost, if any?
5) start functions have been gained, if any?
Look forward to hearing your thoughts.
Cheers for now,
John
Click to expand...
Click to collapse
I can give you Information about my device with my personal using, but remember things can be diffrent from device to device and User to user.
1. Battery getting better and better. Atm i get 2.5 Days runtime with 6 h SoT
2. I guess yes. My bixbyremapper ist working fine so far..
3. You mean this app paring that you can use 2 apps together at the screen ? Then yes *Edit* maybe im too stupid but i cant find this function anymore?! ? Strange..
4. Wifi WPS for example.. more i dont know.
5. Hm my Bad english. Dont understand what you mean. I will translate and edit Posting later okay ?
Gary02468 said:
There are threads here already about Pie in general (e.g. https://forum.xda-developers.com/galaxy-note-9/help/pie-one-ui-impressions-t3896792) and about your specific questions (e.g. https://forum.xda-developers.com/galaxy-note-9/help/pie-battery-life-experience-t3895668).
Click to expand...
Click to collapse
Thanks Gary. I've had a look at these and they don't what to have been added to for a few months. Maybe they were for the beta?
John
Treasarion said:
I can give you Information about my device with my personal using, but remember things can be diffrent from device to device and User to user.
1. Battery getting better and better. Atm i get 2.5 Days runtime with 6 h SoT
2. I guess yes. My bixbyremapper ist working fine so far..
3. You mean this app paring that you can use 2 apps together at the screen ? Then yes *Edit* maybe im too stupid but i cant find this function anymore?! ? Strange..
4. Wifi WPS for example.. more i dont know.
5. Hm my Bad english. Dont understand what you mean. I will translate and edit Posting later okay ?
Click to expand...
Click to collapse
Thanks for that. I'll keep looking into it.
Cheers for now,
John
Jwsail said:
Thanks Gary. I've had a look at these and they don't what to have been added to for a few months. Maybe they were for the beta?
Click to expand...
Click to collapse
No, they're post-beta. Android Pie started distributing to US Note9s in January.
One big problem if you haven't updated yet is that your phone may be exposed to several critical remote-takeover vulnerabilities that have been fixed during the past few months.
Gary02468 said:
No, they're post-beta. Android Pie started distributing to US Note9s in January.
One big problem if you haven't updated yet is that your phone may be exposed to several critical remote-takeover vulnerabilities that have been fixed during the past few months.
Click to expand...
Click to collapse
I find the new security update really interesting.
Remote takeover? I just wonder who why and how this could be done? I just dont get it
clax6 said:
Remote takeover? I just wonder who why and how this could be done? I just dont get it
Click to expand...
Click to collapse
There's plenty of introductory material online that explains how security vulnerabilities work. Also, Google and Samsung publish monthly descriptions of the vulnerabilities they fix.
Remote-takeover vulnerabilities allow others anywhere in the world to monitor and record everything you type on your phone (including account credentials) and everything you read, see, and hear on your phone. Attackers can read, write, delete, or modify any information or media stored on your phone, or send messages from you to your contacts or to others. They can track your location and turn on your microphone and cameras.
You don't have to be singled out. Many attacks these days are automated and unleashed on millions of target devices. Large international crime organizations increasingly carry out such attacks. The most common reason is theft, but blackmail is also a growing concern. Or attackers can use your phone as a distribution center for material that they don't want traced to them.
Gary02468 said:
There's plenty of introductory material online that explains how security vulnerabilities work. Also, Google and Samsung publish monthly descriptions of the vulnerabilities they fix.
Remote-takeover vulnerabilities allow others anywhere in the world to monitor and record everything you type on your phone (including account credentials) and everything you read, see, and hear on your phone. Attackers can read, write, delete, or modify any information or media stored on your phone, or send messages from you to your contacts or to others. They can track your location and turn on your microphone and cameras.
You don't have to be singled out. Many attacks these days are automated and unleashed on millions of target devices. Large international crime organizations increasingly carry out such attacks. The most common reason is theft, but blackmail is also a growing concern. Or attackers can use your phone as a distribution center for material that they don't want traced to them.
Click to expand...
Click to collapse
Is there actually any proof that this has happened?
clax6 said:
Is there actually any proof that this has happened?
Click to expand...
Click to collapse
There's proof that some of it has happened and that all of it is easily accomplished using known exploits. What you do about it is a tradeoff, similar to home-security issues. You can leave your front door unlocked and probably not get robbed; or you can use locks, alarms etc. and possibly still get robbed. The tighter your security, the less likely it is for there to be a breach; but tighter security comes at a cost (money, convenience, etc.). So you need to weigh what you stand to lose against what you stand to gain, and that depends on individual circumstances.
Call recording and Swift installer support. Two biggest reasons for staying on Oreo for me.
This update is so bad I can only compare it to Windows ME & Vista. I downgraded thanking God because my bootloader stayed in v1.0.
It really seems like the Note 9 hardware is not built for this One UI Pie.
I'm sorry to be reading all this dislike of the Pie+OneUI update. I just bought the Note9 and really wanted to go straight to Pie+OneUI because of themes and because by now Pie should be in good shape--after all, Android 9 is a year old and has been rolled out to this device for three months? My note has been turned on for about 30 minutes, and I'm applying OS updates as I type. How bad can it possibly be?
gruuvin said:
I'm sorry to be reading all this dislike of the Pie+OneUI update. I just bought the Note9 and really wanted to go straight to Pie+OneUI because of themes and because by now Pie should be in good shape--after all, Android 9 is a year old and has been rolled out to this device for three months? My note has been turned on for about 30 minutes, and I'm applying OS updates as I type. How bad can it possibly be?
Click to expand...
Click to collapse
Just do the updates to the OS and then factory reset device.
Good as Gold from there on
Hazzay88 said:
Just do the updates to the OS and then factory reset device.
Good as Gold from there on
Click to expand...
Click to collapse
Ouch! I just booted for the first time (into a year old version of Android8), walked through initial wifi, Google, and Samsung account setup, did all the sequential updates (about 7 or 8 downloads and reboots) to get to the latest version ***CSD1 of Android9+OneUI, and then I installed about 30 of my apps, and finally installed Nova Prime and setup my homescreen (all took a few hours).
Think there will be performance issues because of all the sequential updates? Only to be remedied now by doing a factory reset? (assuming the idea is to load ***CSD1 without all the incremental update steps)... And just to confirm, a factory reset would roll me back to the latest Android9 version with security updates which were released in April this year, and not to the original year-old Android 8 that the phone device shipped with, correct? (I don't see why the updates would not also update the factory reset image)........
Okay, as I think about this... I believe there is no "factory reset image".... The way Android works is the /system partition IS the "factory reset image", and a factory reset operation simply wipes everything in the /data partition (and cache, etc). Therefore, since I did my updates before installing all of my apps, then I believe that doing a factory reset now and re-installing all of my apps would only result in a possible change to the 'stuff' in /data that relates to the initial setup: wifi, Google, and Samsung account setup--app-reinstall would result in the same states, since in both cases, apps were installed after all updates. And since wifi and account setup data is likely no different on the Oreo ROM vs Pie, a factory reset at this point seems like a complete waste of time and probably bad advice. Not so sure there is any reason to do a factory reset immediately after initial account setup and updates. I think I just rubber-chickened this thread!
In any case,
What can I test and what results should I look for to see if the sequence of updates has caused performance issues that a factory reset would cure?
Thanks for your response, Hazzay!
gruuvin said:
Ouch! I just booted for the first time (into a year old version of Android8), walked through initial wifi, Google, and Samsung account setup, did all the sequential updates (about 7 or 8 downloads and reboots) to get to the latest version ***CSD1 of Android9+OneUI, and then I installed about 30 of my apps, and finally installed Nova Prime and setup my homescreen (all took a few hours).
Think there will be performance issues because of all the sequential updates? Only to be remedied now by doing a factory reset? (assuming the idea is to load ***CSD1 without all the incremental update steps)... And just to confirm, a factory reset would roll me back to the latest Android9 version with security updates which were released in April this year, and not to the original year-old Android 8 that the phone device shipped with, correct? (I don't see why the updates would not also update the factory reset image)........
Okay, as I think about this... I believe there is no "factory reset image".... The way Android works is the /system partition IS the "factory reset image", and a factory reset operation simply wipes everything in the /data partition (and cache, etc). Therefore, since I did my updates before installing all of my apps, then I believe that doing a factory reset now and re-installing all of my apps would only result in a possible change to the 'stuff' in /data that relates to the initial setup: wifi, Google, and Samsung account setup--app-reinstall would result in the same states, since in both cases, apps were installed after all updates. And since wifi and account setup data is likely no different on the Oreo ROM vs Pie, a factory reset at this point seems like a complete waste of time and probably bad advice. Not so sure there is any reason to do a factory reset immediately after initial account setup and updates. I think I just rubber-chickened this thread!
In any case,
What can I test and what results should I look for to see if the sequence of updates has caused performance issues that a factory reset would cure?
Thanks for your response, Hazzay!
Click to expand...
Click to collapse
In your case you don't need a factory reset, you updated your device straight out of the box which is just as good as a clean install. A factory reset sometimes helps users who have been running apps for a while on the previous version, and restoring user data causes system instability due to the OS major upgrade.
Also, I've done exactly the same thing 3 months ago, and haven't had a single issue [emoji846]
Sent from my SM-N960F using Tapatalk
gruuvin said:
Ouch! I just booted for the first time (into a year old version of Android8), walked through initial wifi, Google, and Samsung account setup, did all the sequential updates (about 7 or 8 downloads and reboots) to get to the latest version ***CSD1 of Android9+OneUI, and then I installed about 30 of my apps, and finally installed Nova Prime and setup my homescreen (all took a few hours).
Think there will be performance issues because of all the sequential updates? Only to be remedied now by doing a factory reset? (assuming the idea is to load ***CSD1 without all the incremental update steps)... And just to confirm, a factory reset would roll me back to the latest Android9 version with security updates which were released in April this year, and not to the original year-old Android 8 that the phone device shipped with, correct? (I don't see why the updates would not also update the factory reset image)........
Okay, as I think about this... I believe there is no "factory reset image".... The way Android works is the /system partition IS the "factory reset image", and a factory reset operation simply wipes everything in the /data partition (and cache, etc). Therefore, since I did my updates before installing all of my apps, then I believe that doing a factory reset now and re-installing all of my apps would only result in a possible change to the 'stuff' in /data that relates to the initial setup: wifi, Google, and Samsung account setup--app-reinstall would result in the same states, since in both cases, apps were installed after all updates. And since wifi and account setup data is likely no different on the Oreo ROM vs Pie, a factory reset at this point seems like a complete waste of time and probably bad advice. Not so sure there is any reason to do a factory reset immediately after initial account setup and updates. I think I just rubber-chickened this thread!
In any case,
What can I test and what results should I look for to see if the sequence of updates has caused performance issues that a factory reset would cure?
Thanks for your response, Hazzay!
Click to expand...
Click to collapse
You won't have an issue as you had a new phone with no previous data on it.
Ps of you factory reset a device it won't go back to the OS version it came out of the box. It will remain on the latest version of the update.
Updated to Pie immediately after turning on the Note 9 for the first time, then installed my apps, then installed my sim. This is THE SMOOTHEST, best OS, best battery efficiency, best looking.....
..... it's the best!
is the note 9 Pie's camera quality improved? Still staying on Oreo for months as I have not ever heard of praises for improved cameras and still some users need to install GCam but seems note 9 Pie does not support GCam ?
I couldnt find a solution or the same issue on the forums.. so here is my problem:
Pixel 4XLs face unlock is so bad. After a few unlocks the phone says "clean sensor". Rebooting usually does the job for a few hours.
I browsed the web and this error is common on so many Pixel 4/XL devices.
Is there a solution to this? Any CustomROM or Kernel solving this issue?
I am on stock kernel/ROM and wiped the whole thing before freshly installing Android 12.
Thanks!
Matzeus said:
I couldnt find a solution or the same issue on the forums.. so here is my problem:
Pixel 4XLs face unlock is so bad. After a few unlocks the phone says "clean sensor". Rebooting usually does the job for a few hours.
I browsed the web and this error is common on so many Pixel 4/XL devices.
Is there a solution to this? Any CustomROM or Kernel solving this issue?
I am on stock kernel/ROM and wiped the whole thing before freshly installing Android 12.
Thanks!
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Click to collapse
Probably a hardware issue. Find one of the many sensor testing apps and run it several times to identify a weak or defective sensor. There is not going to be a cleaning or software solution. If you do find a sensor not working 100%, do another clean wipe and test again before looking into replacement. Normally the FR on the P4 is extremely fast and accurate.
Thanks @v12xke for your reply!
To be honest, i dont think it's an hardware issue. See this link on the google forums: https://support.google.com/pixelpho...ing-the-dreaded-clean-the-top-of-screen?hl=en
There are countless other posts and threads about this error.
I should mention that the issue was there from time to time on Android 11 too. Looking at googles changelog, they tried to "fix" the issue in their updates. Nothing helped yet.
Matzeus said:
Thanks @v12xke for your reply!
To be honest, i dont think it's an hardware issue. See this link on the google forums: https://support.google.com/pixelpho...ing-the-dreaded-clean-the-top-of-screen?hl=en
There are countless other posts and threads about this error.
I should mention that the issue was there from time to time on Android 11 too. Looking at googles changelog, they tried to "fix" the issue in their updates. Nothing helped yet.
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Click to collapse
Google forums are a joke, this issue has *nothing* to do with Android11 or 12... and no, there is not a fix coming from anywhere. You're going to have to fix it yourself. Have you removed and re-added your facial profile at least once or twice since this started? Have you been able to replicate in safe mode? How can you know it is not a hardware issue if you don't test the sensors? It's just one step in the process of elimination. Try these and you may discover something you didn't know before.
v12xke said:
Google forums are a joke, this issue has *nothing* to do with Android11 or 12... and no, there is not a fix coming from anywhere. You're going to have to fix it yourself. Have you removed and re-added your facial profile at least once or twice since this started? Have you been able to replicate in safe mode? How can you know it is not a hardware issue if you don't test the sensors? It's just one step in the process of elimination. Try these and you may discover something you didn't know before.
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Click to collapse
How can you say google forums are a joke when literally hundreds of people are having the same issue? I dont want to believe that we all have hardware issues. Otherwise the hardware would be some hot garbage.
I removed and readded the face multiple times already.
I booted into safe mode. It works there. But like I said, it also works after a normal reboot for some hours/days before it needs a reboot again.
I also did test the sensors, no errors there. However my next step is to run the test when the error is present.
Any specific suggestion on which app I should use for testing?
Thanks again.
@Matzeus
No specific sensor app. Facial data is stored on the Titan M chip, and the only way I know to wipe that facial data and potentially fix it is by doing a factory reset from the stock recovery. Fastboot flashing will not wipe the Titan data and even from recovery is only a partial wipe. If you've ever had TWRP installed, there is a looong thread on broken face lock there. FDR from both recovery and setup would be my next suggestion.
@v12xke
In the past i ran the factory default from the system settings, didnt help. After that I used Googles "Android Flash Tool", which didnt help either.
Additional information: the device has never been rooted or anything. Always been on stock firmware.
Anyways, small update on the whole thing:
The issue occured again, I ran the app "Soli Sandbox" and it simply didnt do anything. So far so good.
After closing Soli Sandbox and clicking on the face unlock option in the system settings, magically everything worked properly again. Even without a reboot.
I am not sure what solved the error now..
I guess its safe to say, that all motion gestures stop working once the problem occurs.
Will keep this thread updated as I find out more.
I've had absolutely no major issues with my Pixel 4 XL's face unlock. I've upgraded from android 11 to 12 and still working perfectly. Yeah, i get the odd clean the bar notification but goes away after a bit and it just works.
The face unlock is fantastic on the Pixel 4 XL
The march update claims to have brought some improvements to Pixel 4s face unlock feature. At least thats what they say in the official changelog.
Biometrics
General improvements for face unlock stability & performance *[4]
Lets see if the problem is gone now. Will keep this thread updated.
sufy1000 said:
I've had absolutely no major issues with my Pixel 4 XL's face unlock. I've upgraded from android 11 to 12 and still working perfectly. Yeah, i get the odd clean the bar notification but goes away after a bit and it just works.
The face unlock is fantastic on the Pixel 4 XL
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Click to collapse
It's uncannily good. I keep the phone upright in a cradle by my PC so I can monitor it, and all I have to do is turn my head to peek, and it unlocks every time. It's pretty amazing. I've never had a problem with it.
The last official update didnt help either. My hope for a fix from Google is gone.
-------------------
I have now installed LineageOS. Its been a week and Face Unlock is now working perfectly fine.
Will keep this thread updated in case anything stops working
Matzeus said:
The last official update didnt help either. My hope for a fix from Google is gone.
-------------------
I have now installed LineageOS. Its been a week and Face Unlock is now working perfectly fine.
Will keep this thread updated in case anything stops working
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Click to collapse
Still going strong? And did you notice this issue on Android 10?
@puzzlefighter
Still on LineageOS 18.1, no Face Unlock issues since I installed the ROM.
I am honestly not quite sure if this issue occured on Android 10 already. But i think so, yeah.
Matzeus said:
@puzzlefighter
Still on LineageOS 18.1, no Face Unlock issues since I installed the ROM.
I am honestly not quite sure if this issue occured on Android 10 already. But i think so, yeah.
Click to expand...
Click to collapse
Thanks. I've got a new 4 XL that definitely has this issue but I didn't spend much time with it before updating to 12 from 10. It's a real PITA. I've never installed a custom ROM, but thinking I may need to do what you've done as this is irritating af.
@puzzlefighter
Just go for it man.
I was so upset about face unlock and i regret that i didnt install a custom ROM earlier.
Share your results afterwards please if you installed a custom ROM
this is not a hardware problem, but a software one, it started with the release of android 12, the problem is not in the face unlock sensor, but in the proximity sensor, it sticks, as if it was closed with a finger, I use Pixel experience + 12, this firmware does not have this problem, I'm disappointed with google developers(
Hello,
My M21 says it is up-to-date, but it isn't and I can't figure out why. I've even gone so far as to do a full factory reset, and still it won't update. The factory reset was the last option I knew.
Alot of google-searches resulted in the feeling that this is an isolated case.
Samsung Switch on PC also says the phone is up to date.
All my colleagues (it is a company phone) have the same model, and they have all received the updates long ago.
I've added screenshots of the software-information it is showing.
If anyone knows a solution to this, please let me know.
Thanks for any replies or clues anybody might give.
Lol, if I was you I would disable OTA updates!
If the OS is fast, stable and fulfilling its mission... let it be! Upgrades can and do break things.
No rollback from 11 as it upgrades the bootloader version too. Let that soak in; it's a one way ticket once punched Mr Wick... consequences.
Android 9/10 best, Android 11* so-so, Android 12* is a mess... in my opinion.
With Pie and higher you are protected from the worst rootkits. Unless you do something stupid security and malware won't be an issue.
*do you really want cpu cycle sucking scoped storage fully active? Some apps like the old free version of WPS Office will most likely not load.
I was actually hoping that the update would fix some of the inconveniences I've noticed since I started using it.
Things like:
Random restarts while the phone is doing nothing, needing me to enter the PIN for both SIM's. Like in the middle of the night. The alarm still goes off in the morning, however it goes of at max volume... Or in the middle of a run (i use the phone for sports tracking), causing me to lose the workout data.
Random disconnects from bluetooth devices
Sometimes slowdowns for no apparant reason
Incredibly slow camera
This is a company phone, and before this I had a personal Nokia 8.1. Transitioning to the M21 just feels like a step back. It's slower and has more buggy behavior. I was hoping the updates would fix it, because rooting is against company policy.
And this is apart from the security updates that haven't come through since october 2020, while all colleagues with the same phone did get those updates.
And I'm also just curious why this one says it has the most recent updates, while it clearly doesn't. Whether I choose to install those updates is another matter. It just doesn't give me the choise.
NCC369 said:
I was actually hoping that the update would fix some of the inconveniences I've noticed since I started using it.
Things like:
Random restarts while the phone is doing nothing, needing me to enter the PIN for both SIM's. Like in the middle of the night. The alarm still goes off in the morning, however it goes of at max volume... Or in the middle of a run (i use the phone for sports tracking), causing me to lose the workout data.
Random disconnects from bluetooth devices
Sometimes slowdowns for no apparant reason
Incredibly slow camera
This is a company phone, and before this I had a personal Nokia 8.1. Transitioning to the M21 just feels like a step back. It's slower and has more buggy behavior. I was hoping the updates would fix it, because rooting is against company policy.
And this is apart from the security updates that haven't come through since october 2020, while all colleagues with the same phone did get those updates.
And I'm also just curious why this one says it has the most recent updates, while it clearly doesn't. Whether I choose to install those updates is another matter. It just doesn't give me the choise.
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Click to collapse
That's not a stable load. I don't blame you for wanting to ditch it if that's the best it can do.
I never get random reboots or the rare crashes I see seldom require a reboot.
Make sure global power management is disable and that a 3rd party app isn't the cause.
It's possible that the firmware is corrupted; a reflash to the same rom might be a safer option.
Or you could try flashing the next OS version up... avoid 12 though. Lots of reported issues across the board with it, and lots of people doing rollbacks to ditch it.
This will probably get time intensive.
Hello everyone!
I'm experiencing very serious stability issues with my S10 SM-G973F running stock unrooted PDA/AP G973FXXUGHVJ5, CSC G973FOXMGHVJ5, MODEM/CP G973FXXUGHVJ1.
It started one day ago and the effect is apps crashing immediately after being started. And it affects all types of apps - Galaxy Store, Samsung Email client, banking apps.
Clearing cache partition seems to resolve the issue for a couple of minutes, after which the instability starts again.
I've never experienced such behavior with any Android phone so far.
Any ideas what could be wrong?
Try in safe mode.
Back up all critical data... probably not going any where good
In safe mode it seems to be running fine. Is there a memtest app for Android or logging tool that can help me identify the reason?
navy3dfx said:
In safe mode it seems to be running fine. Is there a memtest app for Android or logging tool that can help me identify the reason?
Click to expand...
Click to collapse
Were any new apps added or updated?
Power management and launchers especially.
See what's running in Developer options>running services and Device Care>Memory. In Device Care try clearing all the cache apps then when it starts to misbehave see what apps just opened.
I've used that method successfully and avoided a reload.
I see nothing suspicious. Clearing the memory from Device care doesn't solve the issue.
I guess next step is hard reset...
navy3dfx said:
I see nothing suspicious. Clearing the memory from Device care doesn't solve the issue.
I guess next step is hard reset...
Click to expand...
Click to collapse
Find the root cause. Otherwise it's likely to reoccur after the factory reset.
The only exception to this is undeletable malware or a boot loop (which is where you might be headed).
Before a factory reset try setting all settings to factory; this is a major inconvenience but not as bad as a factory reset.
Best to find and correct the root cause instead... it's staring right at you, look for it.
Many thanks for your feedback!
Is undeletable malware even possible on unrooted phone? I haven't installed anything new lately and my phone is very stock... And I almost never install anything outside Google Play - definitely not in the last months... On a regular computer I would run a memtest in a preboot environment. As far as I see - there is no such option on Android...
navy3dfx said:
Many thanks for your feedback!
Is undeletable malware even possible on unrooted phone? I haven't installed anything new lately and my phone is very stock... And I almost never install anything outside Google Play - definitely not in the last months... On a regular computer I would run a memtest in a preboot environment. As far as I see - there is no such option on Android...
Click to expand...
Click to collapse
Unlikely but not impossible. An app that passed the Playstore tests can latter update a malicious payload, so there's that. Occasionally the user may inadvertently download a trojan preloader (or other malware) or it may slip past the browser and download itself. If it retrieves its payload, boom; many times it does so through a second website (linked to the first) if you click on it or are redirected to it. It's important to check the download folder daily for anything you didn't download. Social media sites can serve as a haven for these packages and conveniently link the preloader and payload all on that site.
Always back out of bad sites or close the tab, or close the browser than open/close tab or if all that fails clear browser cache, or worst case delete browser data. Doing this can save you a lot of... fun Brave browser is very well harden, nothing has ever breached it. Samsung is pretty good but I've seen it breached. A trojan preloader made it through without me approving the download, but it was deleted before it retrieved its payload
Scan with Malwarebytes, it may spot it if present.
More than likely it isn't malware. Android 9 and above are reasonably secure unless you do something stupid.
Just for the record if someone is experiencing the same issue - 24 hours after hard reset it seems that the problem is gone.
Hello navy3dfx, trying to install phone info made a capture of the first 2 in info.
Maybe find out more about your S10 a 5 G buy or if you buy in a back market on that the concern., unlock any operator my Asia or US network chip.
https://play.google.com/store/apps/details?id=io.uax.phoneinfo&hl=fr&gl=US