Problem with screen or App - X 2014 Q&A, Help & Troubleshooting

I been trying to figure out if the app is glitchy or the phone is having intermittent problems. I was able to screen capture what I saw. So If anyone can advise anything that be great before I consider making a repair request from Motorola.
Thank You.

Can't tell if we don't know what app you were using or what you were doing when it happened.
If the entire screen was unresponsive and fuzzy I'd say hardware but if it's just the background and not the call notification I'd guess software. Factory reset.

Well when I first got the phone, the bottom navigation bar would flicker while scrolling in chrome browser. Now I get weird distortion on the eBay app. It seems intermittent.

I am sure this is a software bug. I have seen it a few times on 5.0 I never seen this on 4.4.4
Anyhow if it were the screen you wouldn't have been able to capture it on a screen shot

shamelin73 said:
I am sure this is a software bug. I have seen it a few times on 5.0 I never seen this on 4.4.4
Anyhow if it were the screen you wouldn't have been able to capture it on a screen shot
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Click to collapse
Didn't think about this. He's right. If the screen was the problem the screenshot would look fine.

Good point. Perhaps it is the lollipop bug. That's good to know. Can't wait till 5.1 comes out then . Thank you guys for your replies.

I don't know... I had same problem with one app.. Just one app.. It's a wallpaper app.. Getting rid of the app solved me the problems.. :beer:
Sent from my XT1092 using XDA Free mobile app

Related

Nexus One black screen bug?

So I've been experiencing some weird "black screen" bug on my Nexus One lately, ever since the Gingerbread 2.3.3 update. It's similar to the below video where the phone will show a black screen momentarily when loading apps, even when going into the settings page when it happens. The bug happens in a random manner.
http://www.youtube.com/watch?v=ActPu-wwltA
I was wondering if the above is the same as the notorious incoming call bug? However I've never had a problem with incoming calls, only when loading apps.
Shall I take the trouble to do a hard reset of my phone?
I'm having the same problem and I think there are others too I did a hard reset and even a passimg to to see if any of gingerbread bugs disappear but it just didn't help!
some are saying that not clearing the cache might cause some malfunctions but I did a passimg and let the phone update itself but there was NO difference!
Sent from my Nexus One using XDA App
Thanks mate, guess I shall just wait for the 2.3.4 and see if it helps. You know, there's always a risk of data loss with hard reset, as you can't guarantee a full backup of your data.
After roughly a week on 2.3.4, I'm happy to report that this black screen bug has completely gone from my Nexus One.
Sent from my Nexus One using XDA App
hycian said:
After roughly a week on 2.3.4, I'm happy to report that this black screen bug has completely gone from my Nexus One.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
I haven't had this either, but unfortunately I've had the keyboard FC and the Messaging app FC a few times, which I also had with 2.3.3.
Had it a couple times on 7.0.2 stock launcher. Logcat attached (Had to zip it, 429k is too big to attach for a txt)
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My S5 keeps going to the call logs screen, all the time, on its own?

My S5 seems to be possessed. Its not rooted (cant anyway) no rom, have done absolutely nothing out of the ordinary to the phone other then install my normal apps from the play store.
Yet the phone is constantly, about 20x a day just going to the 'call logs' screen. I've rebooted the phone, logged in and with nothing open poof call logs. It seems to happen more when my fingers are hovering near but not touching the screen, is there some sort of air gesture for call logs that I dont know about ? Its never any other screen, its not like its accidentally hitting the 'back' button. It is starting to get a bit annoying ..
I notice mine opens apps "on its own". Not sure if its a gestures or hover thing or what. Usually gallery or phone, which are right next to each other on my home screen (all the way left). Must have something to do with it.
trichert said:
My S5 seems to be possessed. Its not rooted (cant anyway) no rom, have done absolutely nothing out of the ordinary to the phone other then install my normal apps from the play store.
Yet the phone is constantly, about 20x a day just going to the 'call logs' screen. I've rebooted the phone, logged in and with nothing open poof call logs. It seems to happen more when my fingers are hovering near but not touching the screen, is there some sort of air gesture for call logs that I dont know about ? Its never any other screen, its not like its accidentally hitting the 'back' button. It is starting to get a bit annoying ..
Click to expand...
Click to collapse
YES!!! My Rogers (SM-G900W8) does it too! I thought it was probably because I installed something, but, now that I see you have the issue !!
I posted this same question in the Q&A section regarding the call logs. Ultimately , I factory reset my phone. That fixed whatever the problem was. It was annoying the crap out of me.
Sent from my Nexus 7 using XDA Premium 4 mobile app
peaster3 said:
I posted this same question in the Q&A section regarding the call logs. Ultimately , I factory reset my phone. That fixed whatever the problem was. It was annoying the crap out of me.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I found the problem, it was my galaxy gear 2, every time it 'checked' my phone for new messages it would leave the phone on the call log. I turned off the option to open content on my phone from my gear and all is well now !
I have been experiencing this issue since upgrading to Lollipop on my S5. I too have a Galaxy Gear 2. I have just disabled 'Smart Relay' in the Gear App (which is what I presume you were referring to) and so far all seems good Thanks.

[Q] JB 4.3 works like a charm, might not be hardware issue ?

Hello
Ive had numerous problems while i was on KK 4.4.2 .681 and .757 with freezeing phone, random reboots(usually once a day) and touch screen issues.
I have asked alot here and over at Sonys support forum and ppl began to point out that i could very well have a hardware problem. Although the problems i have had on KK wasnt that odd. Since ive read about others having theese problems.
But early monday morning i thought that hmm why not try what a dude here suggested. Wipe the phone completley with cache, dalvik cache and all that and flash the latest 4.3 firmware with JB. Hmm oki well i did that, and so far i havent had any reboots, or any freezes. Camera is QUICK and takes better pictures. At some point i thought the touch was acting weird but that could just be the app itself freaking out, it was only for a few seconds and after that everything was working like it should. Battery time is better aswell(although it goes down to 75% quite fast but after that its slooooow).
So do you still think i might have hardware issues ? I was about to ship my phone back to China but now it feels like it is pure software issues. And i have had big troubles with the retailer to accept this as a warranty matter since he belives its a software issue.
But then again, my phone aint operating good at all with KK 4.4.2
So far everything is fine with the phone, missing some stuff from KK but not the end of the world. But im still testing. If it will remain on without a freeze until the end of the week i could be quite certain that it is KK that ****s up my phone totally.
Please respond with thoughts.
Who told you to wipe your phone? ..lol..
Just my thoughts about touch screen, I replaced 2 days ago my "lucid" classic transparent screen protector with one Anti-Glare, which is not lucid glass like many but is rough and it influence a little little bit on the visualization of the screen, tiny, tiny thing but the touch screen is much much more responsive.
Classic issue with touch screen, unlock with patterns, with the lucid screen protector sometimes it skipped the touch and I had to try 2 times to unlock the phone if the phone was put on the table without hold it. With the new screen protector it not skip anything.
Sometime a stupid thing can be the issue.
Could be the screen protector, remember the first one I had was a antiglare, and as far as I remember I didn't have those issues then. Now I have ultraclear one. Could be that, you never know. I do have tempered glass one wich I haven't used.
Just before the phone actually froze for a few seconds just when I took a picture, but it came back with no reboot. And I got a msg on WhatsApp and messenger at the same time so that could be what was causing the lag this time. Hopefully
Sent from my C6903 using XDA Free mobile app
Still no reboot! Used camera alot and done all sorts of stuff.
And today I changed my screenprotector to see if that would rectify the touchscreen issue. I used a tempered glass screen protector. O my god how much better that protector feels! But still testing for any issues
Sent from my C6903 using XDA Free mobile app
Some updates.
No random reboots!
But two other odd things occurred and one of them is known.
1. Touchscreen went crazy, it didn't press what I wanted and so on. I noticed it actually swiped on the keyboard. Turned that function off and unistalled the app "Color notes". Touch screen bugs are known and Sony even admitted it so.
2. I couldn't send sms today, tried to several but got error. Data and so on still worked. Restarted the phone and then it worked again (might just be coincidence). Although I noticed that it at some point it had trouble sending data, took forever to get connection even though I had 3-4 pins reception. Also noticed when that sms bug occurred that it switched from 2 pins to full every time I opened the sms to send.
But still no reboots. These things maybe would trigger reboots with kitkat, I dunno.
Sent from my C6903 using XDA Free mobile app
Jonas740 said:
1. Touchscreen went crazy, it didn't press what I wanted and so on. I noticed it actually swiped on the keyboard. Turned that function off and unistalled the app "Color notes". Touch screen bugs are known and Sony even admitted it so.
Click to expand...
Click to collapse
I have it all the time, I mean not the touch screen going crazy but the swipe one on keyboard, it happen always when I click on the letter A on left side, it really piss me off.
I think I have to turn off the swipe thing too.
Ye I've read about ppl having issues like we do and they just turned it off and then it works. Sony said they would fix the touchscreen issues in updates but still not fixed.
Btw, have you noticed that the "swipe" to turn off the alarm clock is less sensitive? It takes some trys to swipe to turn it off. Although it is a good thing because it makes me pissed and I have to concentrate to turn it off wich makes me to get up Might be an intended "bug".
Sent from my C6903 using XDA Free mobile app
Jonas740 said:
Ye I've read about ppl having issues like we do and they just turned it off and then it works. Sony said they would fix the touchscreen issues in updates but still not fixed.
Click to expand...
Click to collapse
Yeah, they are very lazy to fix this issues but they are not to put on the market a "new" device and forgot about Z1.
Jonas740 said:
Btw, have you noticed that the "swipe" to turn off the alarm clock is less sensitive? It takes some trys to swipe to turn it off. Although it is a good thing because it makes me pissed and I have to concentrate to turn it off wich makes me to get up Might be an intended "bug".
Click to expand...
Click to collapse
Yes, Yes, I am glad that I am not alone. It was less sensitive even before I turned off the "keyboard swipe" thing. So not really know if it's related to that features, it shouldn't, but you confirmed a "bug" which was keeping me thinking. O Lord, I dream about a Z1 bugs free! (dream only)
might not be
eclyptos said:
Yes, Yes, I am glad that I am not alone. It was less sensitive even before I turned off the "keyboard swipe" thing. So not really know if it's related to that features, it shouldn't, but you confirmed a "bug" which was keeping me thinking. O Lord, I dream about a Z1 bugs free! (dream only)
Click to expand...
Click to collapse
Well that Alarm swipe might not be a bug actually, ive tried it back and forth and if you "lazy" swipe it fast like you would when it rings in the morning it wont turn off. But if you do apply pressure and swipe slow it will turn off. Not a huge problem for me since it actually help me getting out of bed
Jonas740 said:
Well that Alarm swipe might not be a bug actually, ive tried it back and forth and if you "lazy" swipe it fast like you would when it rings in the morning it wont turn off. But if you do apply pressure and swipe slow it will turn off. Not a huge problem for me since it actually help me getting out of bed
Click to expand...
Click to collapse
Of curse, it help me too, I get angry because of that so I have to leave my bed ..LOL..
The thing is, who know if it was meant to be like that? It was made with that purpose? Because if it isn't then it's a "bug".

1/2 Screen Freezes in Landscape Video Playback

Is anyone else having issues with video playback in landscape mode? 1/2 the screen freezes and the other half continues to play the video. It is the weirdest thing. Taking a screenshot shows the normal output. Trying to find out if this is common or if there's something up with my phone
I've had half screen turning black. Seems to happen after daydreaming for me, and coming out of landscape orientation even though the daydream never actually went landscape. Seems like a couple weird problems at the same time. Had to reboot to get out of the freeze. I've turned off daydream for now...will see if the freeze happens elsewhere.
1/2 Screen Freezing
Rizz67 said:
Is anyone else having issues with video playback in landscape mode? 1/2 the screen freezes and the other half continues to play the video. It is the weirdest thing. Taking a screenshot shows the normal output. Trying to find out if this is common or if there's something up with my phone
Click to expand...
Click to collapse
I've experienced the same problem, the first half freezes while the second half continues with the video. I've had this phone for a week, and has happened about 5 times now. Have you gotten any more information as to why this is happening?
Have you guys changed your DPI? This issue seems to happen at certain DPI intervals.
I just posted a thread about this issue. I didn't notice your thread This issue is making me crazy I am wondering if this is a kernel related issue. I am on lean.
rman18 said:
Have you guys changed your DPI? This issue seems to happen at certain DPI intervals.
Click to expand...
Click to collapse
I have not changed anything regarding dpi settings. In fact, ive kept this stock....for now. I was worried it was just me but it seems to be affecting other people. 64gb Blue if there is any correlation between model number.
My DPI is stock. 64gb white. Rooted, unlocked stock bootloader, stock kernal/rom. I did figure out that a simple screen off then back on corrected the issue.
Still weird...
SGT said:
My DPI is stock. 64gb white. Rooted, unlocked stock bootloader, stock kernal/rom. I did figure out that a simple screen off then back on corrected the issue.
Still weird...
Click to expand...
Click to collapse
Yup that seems to clear it, however when you are showing off this massive behemoth to all your friends playing a video , it just gets a little annoying having to power off unlock and reload. I'm wondering if its been submitted to google as a bug.
I think it's lollipop issue
Rizz67 said:
Yup that seems to clear it, however when you are showing off this massive behemoth to all your friends playing a video , it just gets a little annoying having to power off unlock and reload. I'm wondering if its been submitted to google as a bug.
Click to expand...
Click to collapse
I was hoping that 5.0.1 would fix this. Still happens in both portrait and landscape modes.
Witek_M said:
I was hoping that 5.0.1 would fix this. Still happens in both portrait and landscape modes.
Click to expand...
Click to collapse
This issue was driving me nuts all this morning. I don't know what to do anymore.
NICEGYPT said:
This issue was driving me nuts all this morning. I don't know what to do anymore.
Click to expand...
Click to collapse
For me it happens with apps that have lots of motion on the screen. Waze navigation is where I notice it most. Two three times during 40 minute commute. Never happened using Google navigation.
Witek_M said:
For me it happens with apps that have lots of motion on the screen. Waze navigation is where I notice it most. Two three times during 40 minute commute. Never happened using Google navigation.
Click to expand...
Click to collapse
I am worried this is going to be a hardware issue. Look at this it's Moto issue I believe
http://forums.androidcentral.com/mo...t-half-screen-freezes-randomly-since-ota.html
EDIT... I have called Tech Support and they aware of this issue and they sending me another one over night
NICEGYPT said:
I am worried this is going to be a hardware issue. Look at this it's Moto issue I believe
http://forums.androidcentral.com/mo...t-half-screen-freezes-randomly-since-ota.html
EDIT... I have called Tech Support and they aware of this issue and they sending me another one over night
Click to expand...
Click to collapse
So they confirmed that this is a Hardware issue? Where did you buy the phone from? Mine was direct from Motorola
Rizz67 said:
So they confirmed that this is a Hardware issue? Where did you buy the phone from? Mine was direct from Motorola
Click to expand...
Click to collapse
I got mine from tmobile. One of the employees over there has the phone so the tech was on the phone put me hold to check with his co-worker and he came back and told me yeah his coworker has this issue with his phone. He sent me a replacement and it's going to arrive today it's already out for delivery. I asked him so if this one have the same issue he said you can request a new phone equal to the value of the nexus due an on going issue with the phone. So we will see
Mine just frooze up yesterday I think just viewing an email only had the phone two days bone stock yet.
wooddale said:
Mine just frooze up yesterday I think just viewing an email only had the phone two days bone stock yet.
Click to expand...
Click to collapse
Yeah, there is no matter what you do on the phone it just freeze up and you have to turn the screen off and turn it back on to fix it.
NICEGYPT said:
Yeah, there is no matter what you do on the phone it just freeze up and you have to turn the screen off and turn it back on to fix it.
Click to expand...
Click to collapse
Mine wasnt that easy I had ti use buttons power vol down to get phone to reboot.
wooddale said:
Mine wasnt that easy I had ti use buttons power vol down to get phone to reboot.
Click to expand...
Click to collapse
do you mean your device completely froze or just half of the screen?
NICEGYPT said:
do you mean your device completely froze or just half of the screen?
Click to expand...
Click to collapse
V
Completely froze

Top of the screen becomes unresponsive suddenly

I've noticed since I first got this phone that the top of the screen becomes unresponsive randomly. Starting a touch registers nothing, but the screen still functions like normal in a dragging touch situation.
The only way to fix it is to reboot. It's gotten to a point where it's annoying to deal with, especially if you're trying to do multiple things at once like replying to several text messages.
Any idea what the issue is?
Sounds like you need to call Motorola
Sent from my XT1254 using Tapatalk
tecsironman said:
Sounds like you need to call Motorola
Sent from my XT1254 using Tapatalk
Click to expand...
Click to collapse
I don't think it's an actual problem with the hardware, but rather the software.
For example, when it happens it usually prevents me from swiping down the notification shade, but if I tap on hold in the middle of the notification bar, it appears long enough for my to pull it down.
Besides, if it was hardware based, how could a reboot fix it?
And I also bought this phone second hand so I don't know how that would affect calling Motorola.
Hmm have you done a factory reset?
Sent from my XT1254 using Tapatalk
tecsironman said:
Hmm have you done a factory reset?
Sent from my XT1254 using Tapatalk
Click to expand...
Click to collapse
I did whenever I unlocked my bootloader and flashed RR, but I had the screen problems before I did any modding.
Latiken said:
I did whenever I unlocked my bootloader and flashed RR, but I had the screen problems before I did any modding.
Click to expand...
Click to collapse
The only thing I can think of is if the phone was damaged and the glass replaced there could be an issue with the repair or the top of the digitizer.
Does it work when you apply pressure?
Do you have a screen protector on it? Tempered glass?
Do you have a case like the otterbox that has the screen protector built in?
Sent from my XT1254 using Tapatalk
tecsironman said:
The only thing I can think of is if the phone was damaged and the glass replaced there could be an issue with the repair or the top of the digitizer.
Does it work when you apply pressure?
Do you have a screen protector on it? Tempered glass?
Do you have a case like the otterbox that has the screen protector built in?
Sent from my XT1254 using Tapatalk
Click to expand...
Click to collapse
1. No, its more like the top or the screen becomes disabled. One quick reboot and its back to normal until it happens again.
2. It did have a tempered glass screen when I bought it but I took it off.
3. No, I use my phone completely naked.
It's not much of an issue, its just a huge inconvenience.
Latiken said:
1. No, its more like the top or the screen becomes disabled. One quick reboot and its back to normal until it happens again.
2. It did have a tempered glass screen when I bought it but I took it off.
3. No, I use my phone completely naked.
It's not much of an issue, its just a huge inconvenience.
Click to expand...
Click to collapse
That would make me mad when it does happen.
You could go into safe mode and run that for a day to see if the issue pops up. Then you will know it's a software not hardware issue.
Push and hold the power button until the power menu pops up. Press and hold the power off until the safe mode prompt pops up.
Give that a try.
Sent from my XT1254 using Tapatalk
tecsironman said:
That would make me mad when it does happen.
You could go into safe mode and run that for a day to see if the issue pops up. Then you will know it's a software not hardware issue.
Push and hold the power button until the power menu pops up. Press and hold the power off until the safe mode prompt pops up.
Give that a try.
Sent from my XT1254 using Tapatalk
Click to expand...
Click to collapse
I'll have to do this some other time, as I have classes today and I need my apps. I'm starting to think it might be a bug with Lollipop, my apps, or maybe a combination or both as I have experienced it on two ROMs, and I'm thinking of trying another ROM.
In the mean time, any other ideas?
Are you using Facebook Messenger? I've read quite a few times (on XDA and Reddit) that Facebook Messenger and more specifically "chat heads" are causing dead spots in the top corner(s) even when none are on the screen.
iiWoodstocK said:
Are you using Facebook Messenger? I've read quite a few times (on XDA and Reddit) that Facebook Messenger and more specifically "chat heads" are causing dead spots in the top corner(s) even when none are on the screen.
Click to expand...
Click to collapse
I have never installed Messenger, only the regular Facebook app. I uninstalled it just yesterday however.
Perhaps I have another app that causes those dead spots? But they would have to create it all across the top part of the screen.
Latiken said:
I have never installed Messenger, only the regular Facebook app. I uninstalled it just yesterday however.
Perhaps I have another app that causes those dead spots? But they would have to create it all across the top part of the screen.
Click to expand...
Click to collapse
Do you have any other app that has the ability to produce floating "chat head" like items? The only other app I know that uses such a feature is Flyperlink, a new app (or maybe not so new, I don't know) that a lot of people just started talking about recently.
iiWoodstocK said:
Do you have any other app that has the ability to produce floating "chat head" like items? The only other app I know that uses such a feature is Flyperlink, a new app (or maybe not so new, I don't know) that a lot of people just started talking about recently.
Click to expand...
Click to collapse
Not that I know of.
Latiken said:
Not that I know of.
Click to expand...
Click to collapse
Hmm, I'm all out of ideas, then. Sorry. I hope you find our the cause of the problem!
iiWoodstocK said:
Hmm, I'm all out of ideas, then. Sorry. I hope you find our the cause of the problem!
Click to expand...
Click to collapse
Thanks for the help.
I'm about to flash CF's ROM and run it for a few days with my most essential apps and see if I experience the problem again.
Latiken said:
I've noticed since I first got this phone that the top of the screen becomes unresponsive randomly. Starting a touch registers nothing, but the screen still functions like normal in a dragging touch situation.
The only way to fix it is to reboot. It's gotten to a point where it's annoying to deal with, especially if you're trying to do multiple things at once like replying to several text messages.
Any idea what the issue is?
Click to expand...
Click to collapse
Just curious... Have you changed DPI? My notification shade acts a bit more finicky since I changed DPI.
RyanTillery said:
Just curious... Have you changed DPI? My notification shade acts a bit more finicky since I changed DPI.
Click to expand...
Click to collapse
Not that I am aware of; unless I did it a while ago and can't remember.
I think I may have figured it out though. I use AwSMS as my primary messaging app, and the Heads Up notification allows for quick reply if you swipe down. I think it behaves sorta like the floating chat things someone said earlier, because I can watch videos and leave most games running in the background without it pausing as I type.

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