I've called around to several Verizon stores in my area, and they all say that the 128GB will not be available in either Edge or non-Edge until May 1. The Verizon website says the same thing.
Has anyone on Verizon successfully received a 128GB model yet? If so, what's the trick?
eyc said:
I've called around to several Verizon stores in my area, and they all say that the 128GB will not be available in either Edge or non-Edge until May 1. The Verizon website says the same thing.
Has anyone on Verizon successfully received a 128GB model yet? If so, what's the trick?
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I preordered mine on 4-1 and it's supposed to ship tomorrow 4-17. The wait has been killing me! For whatever reason the 128gb models seem to have been on backorder or something.
mamba94 said:
I preordered mine on 4-1 and it's supposed to ship tomorrow 4-17. The wait has been killing me! For whatever reason the 128gb models seem to have been on backorder or something.
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Yea, it's hard to wait, but maybe it's a good thing. By May 1, they hopefully will have worked out all the screen-defect issues. I just want to walk into a store and pick one up and inspect it on the spot, rather than have them mail it out to me and go through that whole charade of returning and exchanging.
Preordered my 128GB Edge on 4/1 and finally got tracking number today. Will be delivered on Monday!
Sent from my HTC6525LVW using XDA Free mobile app
Just asking again: Has anyone bought a 128GB edge in store anywhere?
I just had lunch with a friend of mine who works in a Verizon store as a sales manager there. He told me that the 128GB models were going to be few and far between in the stores because a majority of people coming in didn't need that much storage. A vast majority of the S6's they are selling only have 32gb or 64gb at the most. Its very rare that someone come in off the street and ask for 128gb. If they do, then they point them to the website because it will get fulfilled much faster that way.
In short, if you want one of these things, just put in an order on the website and you will get one a lot faster. Otherwise, if you are determined to pick one up in store, start calling around to all the stores in your area now. If you find one that has one, then ask them to hold it for you and go down and get it. You will be very lucky.
cbdudek said:
I just had lunch with a friend of mine who works in a Verizon store as a sales manager there. He told me that the 128GB models were going to be few and far between in the stores because a majority of people coming in didn't need that much storage. A vast majority of the S6's they are selling only have 32gb or 64gb at the most. Its very rare that someone come in off the street and ask for 128gb. If they do, then they point them to the website because it will get fulfilled much faster that way.
In short, if you want one of these things, just put in an order on the website and you will get one a lot faster. Otherwise, if you are determined to pick one up in store, start calling around to all the stores in your area now. If you find one that has one, then ask them to hold it for you and go down and get it. You will be very lucky.
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Thanks a lot cbdudek. That's very helpful information. I was only hoping to buy one in store so that I could immediately inspect it for scratches and return it if necessary. I'm just going to hope that those issues have been resolved or reduced since the scratch thread has died down a bit.
eyc said:
Thanks a lot cbdudek. That's very helpful information. I was only hoping to buy one in store so that I could immediately inspect it for scratches and return it if necessary. I'm just going to hope that those issues have been resolved or reduced since the scratch thread has died down a bit.
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I can confirm his information. A local VZW store manager (that i've known my whole life) said they were basically told they wouldn't be getting any in the store. Might be different at upscale urban locations, but not here in suburbia.
theresin said:
I can confirm his information. A local VZW store manager (that i've known my whole life) said they were basically told they wouldn't be getting any in the store. Might be different at upscale urban locations, but not here in suburbia.
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Thanks. No different at "upscale" urban locations either. Apparently, Verizon has a 3-story "Verizon Experience Store" (who the hell knew?) right on Michigan Avenue (a/k/a The Mag Mile) in Chicago--which apparently carries all sorts of accessories and products that normal Verizon's don't carry--and even they don't have it. Of course, they all have 128GB iPhones. F*&#ing A. So frustrating.
Richmond, VA area... No 128GB in the local half dozen stores. I had received my first S6 Edge via preorder but had the screen rotate bug. Went to a local store to return and reorder (Not exchange risking refurbished phone). After 1.5 hour wait on Sunday, it took them another 45 minutes to process the return and they couldn't ever figure out how to process the repurchase at the same price I had online despite no less than 12 trips to the "manager". I gave up on the reorder and went home. BTW, I had already moved my service back to my old phone via tech support on Saturday and factory wiped the return phone. I made this real simple for them... I thought!
Online it took me exactly 2 minutes and 47 seconds to arrange the reorder. At least the store did the return properly so that I had the upgrade credit reinstated. Target ship date 5/1. Received shipping notification today and I will have the replacement tomorrow 5/29...All good! Let's just hope that I have no scratches or repeating rotate bug.!
Lesson for Verizon if they are listening... Your in store experience just plain sucks and needs some serious attention. I will never ever ever go through that again. BTW Verizon, this is the voice of a customer whose records with you ONLY goes back to year 2000. Actual linkage goes back to 1985 with Cellular One.... (Acquisition, acquisition, etc..)
I was told that I could not guarantee a brand new phone if I exchanged online and that the only way to insure I would not get refurbished was to go through the store process I suffered. Never again! I will push and escalate of something like this happens in the future. Anything to avoid "The store". Verizon.. ..Give online (AKA Low cost to you) users the same capabilities as if they go into the store! "Can you hear me now?"
Related
Not to beat a dead horse hear but is anyone else having a hell of a time getting a tilt from our good ol reliable at&t stores? To first answer the obvious question; Why dont I just buy it online and shut the f_ _ k up about it? Answer- Because I have a hook up which will get me the device for next to nothing.
I am just wondering if anyone else is finding the shipments to actual stores as big of a ***** as me?
Thanks
Paul
Yup
I went to an ATT store in downtown Brooklyn on Monday, they told me they had Tilts, but they were not selling them to anyone not renewing their contracts. I ended up ordering mine online that day (no commitment). I got it this morning XP
I too have an in store hookup. He finally gave me a call yesterday. None of my stores got them in until a week and a half after release.
I was a little disappointed with their release of the phone and lack of distrobution but at least I got it now and it rocks.
The store local to me has them in stock on 10/7 and still have some. But they had no accesories (car charger, cases, headphones, etc.) and didn't even have one on display. I bought mine online, and had it the next day.
I had to call all the stores from Wall Street to Jersey City, and finally found ONE and she put it on hold for me to pick it up after work. Talk about a hard device to get a hold of! But, it was well worth it.
I just find it a bit odd that a corporate store in orange county has a harder time getting devices. If anything considering the 3g network up and running and even now (supposedly) HSUPA! Just think it just shows how retarded at&t really is. Thanks for the feedback everyone. Has anyone in the greater los angeles/ orange county area been able to get one from a local store?
The distribution center is 30 minutes from my house. How much you willing to pay for one?
GWelker62 said:
The distribution center is 30 minutes from my house. How much you willing to pay for one?
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How bout a carton of Marlboro's? LOL
You really in prison, damn our tax dollars hard at work again. Are you really that close to the distribution center? Is it in Cali or Texas? I will be waiting for my bro at the at&t store considering the discount Ill get but thanks for the offer.
In Silicon Valley, each of the local AT&T stores got a few on initial release and they were all sold in 1 day. My local store got a few more and called me since I had asked to be notified. By the time I called back, there was just one left and I was lucky to get it.
These things are hot at least in areas of high tech geek concentration ;-)
No offense of course since I am definitely one of those high tech geeks.
Ira
Order online. I had mine in two days.
Of course after I received it, one of the buttons didn't work, so I had to return it to a store for a swapout. It took quite a few calls, but i finally found one about 45 minutes from me.
Tip - If you order online, put in on a credit card. If for some reason you need to return it to a store within the first 30 days, that's the only way you'll be able to. Luckily I put mine on a card. If you have it charged to your monthly bill, you'll have to ship it back in and pay for a replacement unit. The problem is it could take several bill cycles to get the credit.
Another Tip - When you call the stores, hit option 2. IF you're lucky, you'll get an instore sales rep. For me, that was very hit-or-miss.
swtaltima said:
I just find it a bit odd that a corporate store in orange county has a harder time getting devices. If anything considering the 3g network up and running and even now (supposedly) HSUPA! Just think it just shows how retarded at&t really is. Thanks for the feedback everyone. Has anyone in the greater los angeles/ orange county area been able to get one from a local store?
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I'm in South Orange County and got mine from my buddy yesterday from a Corporate store. He held onto one of the first ones they got for me. They may have some more, I'm not sure.
swtaltima, call the kalaidescope at&t off of the 5 and crown valley, got mine there last friday...good luck. Chris
swtaltima said:
How bout a carton of Marlboro's? LOL
You really in prison, damn our tax dollars hard at work again. Are you really that close to the distribution center? Is it in Cali or Texas? I will be waiting for my bro at the at&t store considering the discount Ill get but thanks for the offer.
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Yes I am in prison (aka marriage ).
I live in the DFW area and there is a DC in Fort Worth. Every time I've ordered a phone or sent one back for warranty, it was from/to there. I don't know if I could actually purchase from there, but I've been tempted to stop by and see what happens. What's the worse thing that can happen... they tell me NO.
I got mine on 10/5 at a local store. I'm guessing it was the first one sold in MI, lol
I'm planning to get one for my gf for christmas but i'll only have a weekend in the US to purchase one and have to make sure I get one.
Are they in stock at AT&T stores nationwide? I'm going to be in south florida (miami/ft. lauderdale area) and just want to make sure. I tried ordering on AT&T's website but you can't purchase it without a contract, I hope it's not like that in store too.
Any suggestions?
Simply put, are they in stock everywhere or will I have a hard time finding one?
g33zy said:
Simply put, are they in stock everywhere or will I have a hard time finding one?
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Hard to say, I bought mine the first the day it came out. The AT&T store where I got it only had one (the one I bought) but maybe in miami they´ll have more because it's a larger city!!!
I didn't have to get a contract, but some people have reported they were forced to get a contract at AT&T retail stores
robb13 said:
Hard to say, I bought mine the first the day it came out. The AT&T store where I got it only had one (the one I bought) but maybe in miami they´ll have more because it's a larger city!!!
I didn't have to get a contract, but some people have reported they were forced to get a contract at AT&T retail stores
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I had same experience, it looks like most AT&T stores had 1-2 quantities, best to call if interested maybe you can get a $100 reduction due to employee false advertising (a mistake made during my transaction but honored)
Thanks for the replies... This will be the weekend the make it happen so *fingers crossed*
At least there isn't a mad rush for them it doesn't seem.
As others have suggested call ahead. I went in yesterday not thinking they'd have them. They haven't gotten their display units in and only had two in stock. The salesman said since November they only sold one. Most people don't know about the camera yet and Samsung hasn't done its national campaign yet.
I'm in NY, had to hit 3 different stores - 1 didn't even carry it, 1 tries to sell me a contract to get it, in the third store I asked for a manager because I wanted to buy it full retail without a plan, finally walked away with it in my bag. Oh yea, i love this thing!
Generally you can go to the AT&T website, find the Galaxy Camera, click on "Check In-Store Availability", and then give the Zip Code for where you are interested. Any that say "OUT OF STOCK" are indeed, out or never had. For "IN STOCK" it is best to call first unless you don't mind driving. Stock is based on the previous day's updates, and you never know who might have been there first.
Well, just to update everyone, it was a no go.
None of the stores in the Miami/Ft.Lauderdale area had them in stock.
Thankfully they have started popping up on amazon so i went ahead and got it there. Also kinda happy that I got the unlocked one also since i wouldn't be using it on AT&T anyways.
So the camera is with a friend of mine and i'll be getting it next Friday.
I am a new Tmo customer and wanting the N6, was with you all refreshing and trying to preorder last week. I am in a torn on what I want to do right now, trying to figure out if I even want to try to order from google today or Tmo next wed.
?'s (1) Is Play store support that much better then Tmo's support???
(2) How are Tmo's online orders. Want a midnight blue 64gb, so I will have to order online.
(3) Does anyone know when orders usually go live online at tmo?
(4) Thinking I want to insure phone, is Jump better then off carrier options for insurance and what are some good options there?
I'm sure there are many other things to consider, so I'm basically trying to start a conversation on pros and cons of each route. Tmo is releasing next wed, so wondering if I'm being an impulsive, impatient child trying to order today. I have absolutely zero experience ordering from tmo or google.
coach26 said:
I am a new Tmo customer and wanting the N6, was with you all refreshing and trying to preorder last week. I am in a torn on what I want to do right now, trying to figure out if I even want to try to order from google today or Tmo next wed.
?'s (1) Is Play store support that much better then Tmo's support???
(2) How are Tmo's online orders. Want a midnight blue 64gb, so I will have to order online.
(3) Does anyone know when orders usually go live online at tmo?
(4) Thinking I want to insure phone, is Jump better then off carrier options for insurance and what are some good options there?
I'm sure there are many other things to consider, so I'm basically trying to start a conversation on pros and cons of each route. Tmo is releasing next wed, so wondering if I'm being an impulsive, impatient child trying to order today. I have absolutely zero experience ordering from tmo or google.
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Click to collapse
1.) Depends if you want to ship your device in for RMA or not. With tmo support you get an overnight replacement same as google.
2.) Not sure when their online orders go live but if you want that version online should be fine unless their servers get bogged by users. I believe the iPhone release broke their servers . you can also call them and then can order it for you
3.) Jump offers you extended warranty past the one year google offers. Which means after the year if they still have return devices to send you they can send them to you if you have issues with your phone. Jump also allows you to trade in that device for another in the future . I'd still research other insurance providers in case you are looking for other things. I never order online and rather walk u to a store just because if something wrong happens I can walk right in, get it exchanged for a new one without having to wait for another in the mail. Also I can just pay for it same day and use it same day.
Sent from my Nexus 5 using XDA Free mobile app
monkeypaws said:
1.) Depends if you want to ship your device in for RMA or not. With tmo support you get an overnight replacement same as google.
2.) Not sure when their online orders go live but if you want that version online should be fine unless their servers get bogged by users. I believe the iPhone release broke their servers . you can also call them and then can order it for you
3.) Jump offers you extended warranty past the one year google offers. Which means after the year if they still have return devices to send you they can send them to you if you have issues with your phone. Jump also allows you to trade in that device for another in the future . I'd still research other insurance providers in case you are looking for other things. I never order online and rather walk u to a store just because if something wrong happens I can walk right in, get it exchanged for a new one without having to wait for another in the mail. Also I can just pay for it same day and use it same day.
Sent from my Nexus 5 using XDA Free mobile app
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Thinking I need to just wait. There are a lot of other factors that lean me towards waiting too. I already have our tax exempt status registered through tmobile, with google, have to pay tax then send stuff in to get it refunded afterwards. Was thinking about ordering through google and then just canceling if able to preorder through tmo that day. Seems to me like, other than being able to relax and know you have one ordered, there is no real advantage to ordering from google as opposed to tmo.
coach26 said:
Thinking I need to just wait. There are a lot of other factors that lean me towards waiting too. I already have our tax exempt status registered through tmobile, with google, have to pay tax then send stuff in to get it refunded afterwards. Was thinking about ordering through google and then just canceling if able to preorder through tmo that day. Seems to me like, other than being able to relax and know you have one ordered, there is no real advantage to ordering from google as opposed to tmo.
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Also depending on if they do it , most online orders are free shipping .
Sent from my Nexus 5 using XDA Free mobile app
Are the carrier versions the same at the google play store version like the N5 was? I want to just go through TMobile too but don't want any bloatware on it.
tjl_48 said:
Are the carrier versions the same at the google play store version like the N5 was? I want to just go through TMobile too but don't want any bloatware on it.
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Yes and No....I think.....From what I have taken from around the web, android 5.0 lets carriers install their apps automatically when their particular sim is inserted, however, it is my understanding that these can be deleted as well.
So my understanding is, both phones are the same, they only change once the sim is put in it. So if tmo n6's come with sim already in it, then they may come with bloat, but it will be able to be deleted. I am no expert by any stretch of the imagination, so, I could be mistaken here, but this is how I interpreted what I have read.
Correct. The only app downloaded on our N6 is My T-Mobile when you turn on your device. It is deletable though.
anyone hear any info on a 100% positive release date in stores? from what everyone is saying and this http://newsroom.t-mobile.com/news/t...-to-its-data-strong-network-this-november.htm posted in tmobiles official blog site, november 12th seems to be the day. but i called about 10 different tmobile stores in pittsburgh today and none of them can give a definitive answer as to the 12th being the day that stores will begin to sell them. the nexus 4 and 5 were both sold out on their respective release dates in stores here and i don't want to miss out on it once again. i'm hoping that a pre-order will go live or they will notify me before then. 2 stores that i called actually told me that they would go live on tmobile.com on the 12th but stores won't be getting them until the 15th or 16th(saturday or sunday) which basically tells me that they don't know what they're talking about. i'm itching to use my jump upgrade and i'm not completely decided on whether i'm getting the note 4 or nexus 6. i guess i'll wait this out a little longer.
pyr0path said:
anyone hear any info on a 100% positive release date in stores? from what everyone is saying and this http://newsroom.t-mobile.com/news/t...-to-its-data-strong-network-this-november.htm posted in tmobiles official blog site, november 12th seems to be the day. but i called about 10 different tmobile stores in pittsburgh today and none of them can give a definitive answer as to the 12th being the day that stores will begin to sell them. the nexus 4 and 5 were both sold out on their respective release dates in stores here and i don't want to miss out on it once again. i'm hoping that a pre-order will go live or they will notify me before then. 2 stores that i called actually told me that they would go live on tmobile.com on the 12th but stores won't be getting them until the 15th or 16th(saturday or sunday) which basically tells me that they don't know what they're talking about. i'm itching to use my jump upgrade and i'm not completely decided on whether i'm getting the note 4 or nexus 6. i guess i'll wait this out a little longer.
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Click to collapse
There is no way that stores will have it available before Google ships those pre-orders. The Galaxy Gear S was suppose to release today to all carriers but after checking with 4 local T-Mobile stores in my area none had it yet. So I really highly doubt they'll have it on the 12th.
Knight-Rider said:
There is no way that stores will have it available before Google ships those pre-orders. The Galaxy Gear S was suppose to release today to all carriers but after checking with 4 local T-Mobile stores in my area none had it yet. So I really highly doubt they'll have it on the 12th.
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Called two stores. They'll have it the 12th. Tmonews released leaked roadmap and it was Aldo on the 12th. It could be google has plans to ship pre orders to arrive in the 12th. There's also a rumor the ota for other devices starts on the 12th.
Sent from my Nexus 5 using XDA Free mobile app
monkeypaws said:
Called two stores. They'll have it the 12th
Sent from my Nexus 5 using XDA Free mobile app
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Cool so when you grab one take pics and come on here and post them. You'll have it before the rest of use that pre-ordered on the Playstore.
So my AT&T store got their N6's in-stock but as everyone knows they were recalled. They have no ETA on when they will have more in-stock BUT told me they can still order one for me threw something called the fulfillment center? They said it would take 3~5 days for it to ship.
Is this true?
If they can have them shipped in 3 to 5 days, why do they have no ETA on getting them? I'm reluctant to order one and then have the wait turn into weeks or even a couple months.
I'm almost thinking about getting an S5 tonight at Best Buy for the Black Friday $1.00 dollars deal. I REALLY want the N6 but my S3 is broken and I'm without a phone right now. It broke a just under two weeks before the N6 was due out so I didn't file a claim for insurance, just held out for the N6 and that damn recall crap happened.
I keep seeing people say they are just going to go get one from Best Buy but when I call any Best buy in my state they tell me they never got N6's and their system shows they never not N6's yet people keep saying here on XDA well I'm just going to go get one from BB etc.
kdoggy said:
They have no ETA on when they will have more in-stock BUT told me they can still order one for me threw something called the fulfillment center? They said it would take 3~5 days for it to ship.
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First, the stores have been getting their replacement N6's for the past 2 days. Some stores got them in Tuesday, the ones near where I live got them Wed. Chances are high that, if your local stores don't have them already, they'll get them Friday.
As for "direct fulfillment" taking 3-5 days, it's kind of a random thing. I ordered one around noon on Tuesday with overnight delivery, and it showed up at my door Wed morning. (However, the AT&T website and the call centers all insisted it wouldn't ship until sometime in December.) I've read of some people taking a day or two before they ship out, and then another 2 days for actual delivery. It also depends on if AT&T has physical stock. (Also, if you order on black Friday, it's possible that no one will ship it until the following week - due to the holiday.)
If you want the nexus 6, I'd call your local corporate stores (more than one) Friday around 1pm to see if they got their daily shipment yet and if any nexus 6's came in.
Interesting that the AT&T store did not have any clue when they might receive a re-stock. I also checked another one that is in my local mall, I do not know if it's a corporate store but they said a few weeks.
I do know that no Best Buys in my state show any N6's have ever come in, one of the guys checked the computer for me.
I will go try the AT&T store tomorrow. I would rather SEE the phone I'm actually getting and not wait for it to just show up on my door step!
Thanks for the update. Side note this delay has allowed for my Digitronics TPU Gen 2 N6 case to be here when I do get my phone. Suppose to be delivered tomorrow!
N6 AT&T
No sign of the N6 in at&t stores or best buy in CA. I've checked every day this week. I will check again today.
I ordered mine before Thanksgiving from AT&T website and it arrived yesterday, haven't had any trouble with mine.
adamrandaustin said:
No sign of the N6 in at&t stores or best buy in CA. I've checked every day this week. I will check again today.
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yeah I was able to pick up a Nexus 6 from ATT store yesterday here in Michigan, actually Angola, IN across board from me and I think My local ATT store has couple too and we are actually kind out away from any major city and they had them in stock and I was really surprise they did.
I should have updated the thread. I ended up finding one at one of the Corporate stores here in Grand Rapids, Michigan.
They got them in on Friday.
The At&t store here in Salem, Oregon has them, I just got mine today. The website wouldn't tell me a shipping date so I popped in on the off chance they had them in since the recall. The rep told me they just came in yesterday and were in the back still, then went and got me one. Seems they only have the midnight blue though.
UPDATE.
adamrandaustin said:
No sign of the N6 in at&t stores or best buy in CA. I've checked every day this week. I will check again today.
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I finally found the phone after calling around to other at&t stores in nearby towns. Lesson learned; even though one employee from one store says noone has it, keep checking. They don't know and they dont care. They had three of them in stock and not a whole lot of accessories. As i was buying it, a lady asked me what phone it was and picked one up clueless. The employees barely know what they're selling if it's not a Samsung or iphone. The emoloyees had no idea they were the only stire with the phone in stock. So, the stores don't talk to one another and these were corporate stores, noy authorized retailers.
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
I ordered one through customer service last night. They said nothing about shortages, but I wouldn't be surprised. Customer service is stocked full of liars.
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
dkb218 said:
According to the sales rep that exchanged my Note 7 yesterday, T-Mobile has been changing the return process daily so this manager may not have the lasted procedures. I see no need to return the box and all the accessories unless someone is trying to make a killing on eBay on used Note 7 items.
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That and this is no "promotion." Samsung, through their sales agent T-Mobile, is required by law to accept defective units in exchange for as long as they are out in the wild. They don't need the original packaging.
That said, if all you present is a phone, that's all T-Mobile is required to give you in exchange. They don't have to give you the box and the goodies that came with it.
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
pete4k said:
On 9/21 stores around my area had long lines with long waiting time, I did not have time to wait and today (9/22) they are all out of stock. However the way I understand it, recall is a recall and there is no time limit especially if they run out of stock, so I don't worry too much about it. As far as exact procedure: some people didn't return box at all and had no problem, some needed at least empty box to return (quiet few of my coworkers have N7), so there might be some confusion among clerks how to proceed, but that's expected since recall of this magnitude is unusual and procedures are made as we go along. As a side note: I was hopping some people would jump ship and leave more replacement N7's for me to choose from , but doesn't seem it's happening that often, for example none of the 6 people I know who got N7, went for something else, they all just replaced it with new N7, so no wonder they're out of stock, but more comming soon.
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Click to collapse
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
DeadPhoenix said:
Here is the OFFICIAL T-Mobile Twitter message about the Return of a Note 7. A Box is preferred but not required.
https://twitter.com/TMobileHelp/status/778684978259333121
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When I exchanged mine, they asked for the box as it was easier for them as it had the SKU number on it they could scan rather than look for it in the account notes and copy paste it. They said it wasn't required and that I could have it back if I wanted (they didn't give it back.) This was the same for the loaner they took back in the store as well. When they went to get my EIP cleared so I could get the new phone, they made me give back the loaner and the retail CS rep that was on the phone with the store processed that return too. Took about an hour and 15 minutes but I love my new device and my account seems all in order after two EIP refunds and a new phone added. Crystal Lake, IL.
They also refunded all the EIP/downpayment/taxes I paid so far on the recalled note 7 and recharged me all of it for the new one.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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**** man.....i called tmobile in frandor shopping area Lansing mi. They said they got five devices in and couldn't sell any till they heard from there district manager.....Wednesday I go to the store. I'm customer number one..... one employee entering the store before opening tells me they cannot sell the devices according to their district manager.... whole time I'm on the line with tmobile customer support..... they call the district manager and Lord behold 10mins later the process was going through..... turns out they had received 7 devices and sold two on Tuesday evening.......
exchanged mine all the asked for was the box and phone ..i wasn't about to hand over nothing else. guy didn't even open the box, just used it for scanning purposes do i got to keep all my accessories, got 2 of everything now hehehehe....
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Was this the store off cone Blvd OP? Because their employees aren't worth a damn. Haven't been to many other tmobile in gboro, so I have no idea if the others are the same.
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
Cnguyen490 said:
Hi there , yours can call tmobile to order note 7 replacement
I did it already just few hour ago
Everything is fast
Shipping over night from today until next tuesday
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I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I would. You got stores selling the device to people who never had the note 7 to begin with...have people saying they had it ship to stores, It definitely will NOT hurt. This recall showed some ugly inconsistent side to tmobile I think even they want to fix
rdobbert said:
I called the 844 number two times and both reps said I'd have to wait for my local store to get inventory. They said they didn't have the ability to mail a phone to the store. Should I press for a manager?
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I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
Well i show up on the 21, waited a little over and hour at tmobile.
Finally get up there and told they sold out and dont have any more black note 7 and they never got any sliver ones (wife has sliver).
So called a few more stores and same crap no one had any left.
Called the 1-800 number and was told they have to order them to the store. So did so, last night my wife got a text saying her has been ship.
Mines still no update.
But i have talk with a few other people and they said all tmobile needs is just the phone itself. So i plan on keeping my spend. Already upset that i gotta lost my skinomi screen protector and buy a new one, upset that i waited in line that to be told they dont have any. When i first walk in they knew why we where there.
So i will be keeping my box, charger, cable, otg and spen.
And there isnt any deline on the return. BY LAW they have to waive all fees and do the exchange. Doesnt matter how long it takes or what there stock looks like. If you have an effected device they have to exchange it.
douger1957 said:
I called Wednesday night to order one. I got an immediate text confirming the order. I haven't yet received shipping information. Par for the course at T-Mobile.
I do concede that I called about 6:30 PM and that I might have passed the deadline for shipping Wednesday. However, Thursday has come and gone without further word.
It's a real shame that you can speak to three people at T-Mobile and get three completely different and contradictory answers.
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I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
jfpbookworm said:
I called Wednesday night to order two, and the representative said they should arrive in the store by Monday. I got texts the following morning confirming the order, immediately followed by texts stating that the phones were on back order. No ETA was given. So I don't know if they're arriving this weekend or November. There's no indication of an order on the web site.
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My saga gets even more interesting. I just got a text saying that I'm no longer eligible for the Note 7 exchange program. When I went to the T-Mobile website to find out why, there's a bill sitting there for the monthly charge on an S7 that I never got and a deposit and lease payment for the loaner S7 Edge that I never put in service.
Called Thursday to get replacement and was put on a call list....next day got called while at work that phones were in stock and to come before 7pm to get the swap done same day. Got there at 6pm...walked in store they announce a 2hr wait...put name on list with number....2 and a half hpurs later they weren't answering the phone....decide to drive over to check the situation....30 minutes before closing they're door was locked, with a few customers still in the store finishing their transactions......i was pissed but contained, talked to the rep through the door and she apologized and asked me to arrive 10 minutes before opening the next day....i agree. Come back this morning as we agreed 15 minutes before they opened and there was already about 5 people waiting in line....dammit i thought....suddenly the door cracked open the rep from the night before waved me in and gracefully ran through my swap....took about 20 minutes and she was a peach. Glad to have my replacement plus dual accessories including SPen. Didn't power phone till i was ready to root, and kept the sim card removed until phone was rooted and restored with my titanium backup.
Btw i took my original box minus everything in it cause while they should and will return without the box, it really makes their job easier and from what i gathered they are dealing with these swaps from the start of the business day to closing with continuous lines forming.
It sucked being turned away yesterday but today's service left me feeling good.
Just moved from NJ to GA. On the 21st i called a tmobile in Riverdale they had 7 available all blue. They didn't ask for anything the rep went right into the info and got the imei. The phone didnt even have the spen in it. They told me by the time i got there at noon there was only 2 left and they couldnt. Wait till they was done with these because of the process they had to go thru. Only issue i had was that they told me everything would stay the same. But I only had 23 payments left on my note 7 since i preordered it and got it when it cameout. They restarted my payments back to 24 and didnt refund me the $32.50 i had to call tmobile to get that credited back to me. So watchout for that.
jimfun said:
I'm In Greensboro, NC, and have been told there are no Note7 phones for exchange in the area - closest in Charlotte, NC. I was also told by a manager the "promotions" end on 9/30, and after that: re-stocking fees will apply, phone must be returned with accessories and charger, no color or model changes. When I asked when they expected shipments of phones in, I was told it would be sometime next week.
Anyone else hearing about shortages of Note7 phones for exchange?
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Durham NC, had some!
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