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Galaxy Note-Can't see screen but touching works. Help

Hi guys, My galaxy note isn't working properly.
I can't see anything on the screen. (Black screen) but touch works.
I can still see the lights on menu and back button. Phone itself works fine. I called the phone and slide pick up even though I can't see the screen, I can talk.
So basically screen has stop show images.
Any idea what it is?

What did you do?

Honestly I didn't do anything. I left my phone in my bag then couple of hours later it stopped working. Works fine in the morning.

Can you elaborate your Note's configuration? Which ROM, kernel, etc?

kopitalk said:
Can you elaborate your Note's configuration? Which ROM, kernel, etc?
Click to expand...
Click to collapse
Phone is rooted, Running rocket ROM. Been running rocket ROM for almost 1 month. I didn't do anything before this happen.
and fyi, when I boot up the phone, still can't see anything, even with recovery mode.

Probably an SOD. Have you tried rebooting? Which kernel do you use?

kopitalk said:
Probably an SOD. Have you tried rebooting? Which kernel do you use?
Click to expand...
Click to collapse
I've tried rebooting, taking out battery and restart, tried going to recovery mode, anything I could think of.
I'm not sure about kernel. I can't check. But it's the kernel the comes with Rocket ROM.

nicksnoobie said:
I've tried rebooting, taking out battery and restart, tried going to recovery mode, anything I could think of.
I'm not sure about kernel. I can't check. But it's the kernel the comes with Rocket ROM.
Click to expand...
Click to collapse
And after anything you could think of the screen doesn't show anything?
Sorry mate, seems that your hardware is faulty and you need to send it back for repair.

kopitalk said:
And after anything you could think of the screen doesn't show anything?
Click to expand...
Click to collapse
When I rebooted my phone, I can still hear my unopened text messages notification sound. Buttons and touch are responsive.
and phone is rooted, doesn't that void the warranty?

this has happened to me a couple of times..
it happens randomly after trying to come out of sleep...the phone works fine after a reboot..
i wonder what this problem is??
thankfully it only happens once in a blue moon...
I'm on stock rom unrooted...
Sent from my GT-N7000 using XDA

Do you have custom binary counter increment and/or yellow triangle?
Well if you can't see anything on the screen, they won't either, provided it is a hardware malfunction.

I bought this phone on eBay, and it's overseas seller. Do I contact Samsung or the seller?

You should contact the party responsible for the warranty of your product.

Well, if they find out that you are on custom ROM they could deny warranty.
Since it looks like your screen went off, PC odin should still work, unconditionally.
So just boot up the phone in download mode (vol down+ menu+ power), connect to PC odin and flash stock firmware relevant to your country and you are good to go.

anilisanil said:
Since it looks like your screen went off, PC odin should still work, unconditionally.
So just boot up the phone in download mode (vol down+ menu+ power), connect to PC odin and flash stock firmware relevant to your country and you are good to go.
Click to expand...
Click to collapse
I will try that and let you know how it goes. Thanks

nicksnoobie said:
I will try that and let you know how it goes. Thanks
Click to expand...
Click to collapse
Hey this does not mean that your screen works, sorry for my misleading reply.
That is just to be sure that you get the warranty.

still doesn't work. Gonna have to send it for warranty i guess...
and could this be like a loose plug/connector inside a phone?

[Q] Touch screen not responding

Hi all,
So I have an S3 i9305 sitting around doing nothing. Thought I'd play with it. I had and older build of Miui running on it fine.
Decided to put on CM11, and that's when my issues started. The phone boots, but as soon as I get to any sort of setup screen I can touch anything on the screen. The physical buttons work fine, but the screen isnt.
I flashed a touch CWM and TWRP, both of which loaded fine by I couldnt touch anything.
I flashed back to stock kernel and stock rom
Kernel from - http://forum.xda-developers.com/galaxy-s3/development-i9305/recovery-odin-flashable-tar-t1971265
ROM from - http://forum.xda-developers.com/gal...5/roms-updated-17-08-2013-pre-rooted-t1942150
Still unresponsive touch.
Anything else I can try before I write this off as bricked
Thanks!

pieinthesky10 said:
Hi all,
So I have an S3 i9305 sitting around doing nothing. Thought I'd play with it. I had and older build of Miui running on it fine.
Decided to put on CM11, and that's when my issues started. The phone boots, but as soon as I get to any sort of setup screen I can touch anything on the screen. The physical buttons work fine, but the screen isnt.
I flashed a touch CWM and TWRP, both of which loaded fine by I couldnt touch anything.
I flashed back to stock kernel and stock rom
Kernel from - http://forum.xda-developers.com/galaxy-s3/development-i9305/recovery-odin-flashable-tar-t1971265
ROM from - http://forum.xda-developers.com/gal...5/roms-updated-17-08-2013-pre-rooted-t1942150
Still unresponsive touch.
Anything else I can try before I write this off as bricked
Thanks!
Click to expand...
Click to collapse
1 more thing...get the RIGHT firmware from HERE - get the one for your country.....flash that and do a factory reset after it..and wipe cache....
happened to a friend with galaxy ace....but phone was back to normal after flashing stock firmware from samsung.

Thanks mate!

So I tried some more flashes, no luck.
Took the phone to the local repair place, they told me the screen is broken. They attached a different temp screen and it worked. They attached my screen to a different phone and it didn't work.
Quoted me $189 to replace the screen
Sent from my Nexus 4 using XDA Premium 4 mobile app

Im sure i flashed wrong kernel.
Enviado do meu GT-I9300 através de Tapatalk

SnowPluralism said:
Im sure i flashed wrong kernel.
Enviado do meu GT-I9300 através de Tapatalk
Click to expand...
Click to collapse
Dont think so... tired a few from the SamMobile site with no success. The setup screen shows up fine - but cannot continue with the setup as I cannot touch the screen.

pieinthesky10 said:
Dont think so... tired a few from the SamMobile site with no success. The setup screen shows up fine - but cannot continue with the setup as I cannot touch the screen.
Click to expand...
Click to collapse
so it is a hardware problem....not software - you can flash whatever you like...won't solve it...
if you like the phone consider repairing it...

spiderman07 said:
so it is a hardware problem....not software - you can flash whatever you like...won't solve it...
if you like the phone consider repairing it...
Click to expand...
Click to collapse
Thanks for your help

I am having the same problem.
Even after installing new firmware.
The phone boots, screen is working. But the touch is not responding... I also did a factory reset + wipe cache.
Before that it was on CyanogenMod (4.2.2) and the screen was working properly.
What else can I do TT ?

I changed the front panel.
And it is working perfectly well...
How can modification to the software affect the hardware and brake the digitizer/touch function ?

via kernel man...kernel is the interface between software and hardware....
maybe a frequency or voltage got changed by kernel and something happened....no one can know for sure...

gidam said:
I changed the front panel.
And it is working perfectly well...
How can modification to the software affect the hardware and brake the digitizer/touch function ?
Click to expand...
Click to collapse
When wrong kernel is flashed, the touch sensor get disconnected and unrecongnised by the phone. Thats why the hardware is broken even though correct kernel is flashed afterwards. Best thing to do is replace the screen instead of trying over and over again.
Hope it helps
I use the Samsung GT 19305 LTE myself.

[Q] Xperia SP multitouch problem?

Hey,
I just noticed that when I'm pressing the screen with one finger, then trying to hold another finger while still holding onto the screen, there is a small delay in recognising the 2nd finger...
This only happens after 30 minutes of usage, as the multitouch works just fine for a while after powering up.
The delay is not that much, but is enough to not recognise when I'm simply tapping the screen, which makes it impossible to play games like fifa 14 properly, since I have to hold down the button for a while to have a response...
I'm currently rooted, on stock 12.1.A.1.205, on the stock kernel.
Any ideas?
Thanks in advance

Yeah I also have multitouch problem.Can't play games that require multitouch(fifa,mc5 etc)
I think it is hardware problem

Quick question dude...did you try a factory reset?
I'm thinking of trying it but I don't want to lose my data without fixing it...
Can anyone confirm that this is a hardware problem?

I have the same problem, and I'm sure isn't a hardware problem because it started when I updated the phone to the 12.1.A.1.205 version.
I also have a problem with the back key, it works for a couple of clicks and it stop working until I press the home key. This happens after the update as well, before all has working fine. It's annoying!

TLDGames said:
I have the same problem, and I'm sure isn't a hardware problem because it started when I updated the phone to the 12.1.A.1.205 version.
I also have a problem with the back key, it works for a couple of clicks and it stop working until I press the home key. This happens after the update as well, before all has working fine. It's annoying!
Click to expand...
Click to collapse
I thought I was the only one with the back key problem. The multitouch one I never tested.
This is why I moved to CM11 (also because of ThemeChooser :silly: )

Bruno_Puzoni said:
I thought I was the only one with the back key problem. The multitouch one I never tested.
This is why I moved to CM11 (also because of ThemeChooser :silly: )
Click to expand...
Click to collapse
Sorry to ask this, but, what is CM11?

CM11 is a custom ROM (basically a whole new operating system). And it's based on android 4.4.4
I used to be on CM11, it is so good, but I prefer Sony's UI.
Also, thanks for the help. Since this isn't a hardware problem I'll try a factory reset and see what happens...

LoizosAristides said:
CM11 is a custom ROM (basically a whole new operating system). And it's based on android 4.4.4
I used to be on CM11, it is so good, but I prefer Sony's UI.
Also, thanks for the help. Since this isn't a hardware problem I'll try a factory reset and see what happens...
Click to expand...
Click to collapse
I see! Thanks for the info.
Please post your results after the factory reset, I will do the same if it works for you!

LoizosAristides said:
Quick question dude...did you try a factory reset?
I'm thinking of trying it but I don't want to lose my data without fixing it...
Can anyone confirm that this is a hardware problem?
Click to expand...
Click to collapse
I don't think factory reset would work because I keep flashing different roms with complete wipe.

Apparently a factory reset didn't help...neither a firmware upgrade...
So it has to be another thing causing it....
Any other ideas?

LoizosAristides said:
Apparently a factory reset didn't help...neither a firmware upgrade...
So it has to be another thing causing it....
Any other ideas?
Click to expand...
Click to collapse
Bad news with the reset then
I had to reboot my phone in safe mode (I think this is the name in English, "modo seguro" in Spanish) and the multitouch seems that doesn't fail in this mode. So I think is some program that is loaded with a normal boot which is causing the trouble.

TLDGames said:
Bad news with the reset then
I had to reboot my phone in safe mode (I think this is the name in English, "modo seguro" in Spanish) and the multitouch seems that doesn't fail in this mode. So I think is some program that is loaded with a normal boot which is causing the trouble.
Click to expand...
Click to collapse
Yeah but when I start the phone it works just fine...It's after a while that the problem happens...
Even if I don't open an app, it's still happening...

LoizosAristides said:
Yeah but when I start the phone it works just fine...It's after a while that the problem happens...
Even if I don't open an app, it's still happening...
Click to expand...
Click to collapse
Hmm But there are programs that start automatically. I killed every process I don't use, and I'm testing if it works.

I'm fresh out of a factory reset, so I don't really have any apps installed except titanium backup and es file explorer. I also killed every app except the ones that the phone needs to work properly....still no change.
After a random amount of minutes it works fine, without doing anything...
Also a question: How did you test it in safe mode? You can't have your downloaded app on safe mode to test it..

LoizosAristides said:
I'm fresh out of a factory reset, so I don't really have any apps installed except titanium backup and es file explorer. I also killed every app except the ones that the phone needs to work properly....still no change.
After a random amount of minutes it works fine, without doing anything...
Also a question: How did you test it in safe mode? You can't have your downloaded app on safe mode to test it..
Click to expand...
Click to collapse
I'm testing with my own game, it works in safe mode

TLDGames said:
I'm testing with my own game, it works in safe mode
Click to expand...
Click to collapse
Well safe mode isn't the solution....you can't be onto safe mode for ever...
It's funny cuz the multitouch thing is actually working, but you have to hold the screen to do so not tap it. If u tap it it wont recognise ur finger
Any one got something before I actually give up on this?

LoizosAristides said:
Well safe mode isn't the solution....you can't be onto safe mode for ever...
It's funny cuz the multitouch thing is actually working, but you have to hold the screen to do so not tap it. If u tap it it wont recognise ur finger
Any one got something before I actually give up on this?
Click to expand...
Click to collapse
The weird thing is that after rebooting from the safe mode to the normal mode and kill every app in execution that I don't use, it works. The multitouch and the back key is working. I have no idea what to think.

TLDGames said:
The weird thing is that after rebooting from the safe mode to the normal mode and kill every app in execution that I don't use, it works. The multitouch and the back key is working. I have no idea what to think.
Click to expand...
Click to collapse
When I start up the phone and start a game like Shadow Fight, it works fine for me too. But when I launch another game that's where it starts to delay...
I don't know what else to do...thanks for your help man

Sad news...
After trying everything, from settings to scripts and touch boosting apps, I left my hopes on changing the ROM i use...
I had a stored backup of my 4.3 stock rom in the past. I restored it today and the problem persists...
I also flashed a fresh new build of cyanogenmod 11, which I used in the past aswell. No help...
I can now conclude that this is a hardware problem.
But what I don't understand is...why does this only happen after 30+ minutes of usage of the phone?
I mean it works perfectly fine on games when I start up the phone...
Thanks to everybody for the help...

LoizosAristides said:
After trying everything, from settings to scripts and touch boosting apps, I left my hopes on changing the ROM i use...
I had a stored backup of my 4.3 stock rom in the past. I restored it today and the problem persists...
I also flashed a fresh new build of cyanogenmod 11, which I used in the past aswell. No help...
I can now conclude that this is a hardware problem.
But what I don't understand is...why does this only happen after 30+ minutes of usage of the phone?
I mean it works perfectly fine on games when I start up the phone...
Thanks to everybody for the help...
Click to expand...
Click to collapse
Have you tried this one: http://forum.xda-developers.com/showpost.php?p=48066948&postcount=6
OOPS that's for unresponsive touch, sorry

Unresponsive screen (top and bottom)

Sometimes when I unlock the screen, and try to swipe down the notification bar, it doesn't respond to the touch command. Bottom part becomes dull too. Keyboard gets crazy: press "q" and "a" appears.
Been reading on the Motorola forum, and in the US, people return their phones to get a new replacement, at least that's what tech support is doing. But in my country (El Salvador) cust service s+cks!
Has anybody had this issue? Did anybody solve it? My phone is still with the stock ROM and hasn't been rooted yet.

Lochrecan said:
Sometimes when I unlock the screen, and try to swipe down the notification bar, it doesn't respond to the touch command. Bottom part becomes dull too. Keyboard gets crazy: press "q" and "a" appears.
Been reading on the Motorola forum, and in the US, people return their phones to get a new replacement, at least that's what tech support is doing. But in my country (El Salvador) cust service s+cks!
Has anybody had this issue? Did anybody solve it? My phone is still with the stock ROM and hasn't been rooted yet.
Click to expand...
Click to collapse
I faced the same problem at starting I cleared my cache and done a factory reset after that doesn't face the problem again.

sumit227 said:
I faced the same problem at starting I cleared my cache and done a factory reset after that doesn't face the problem again.
Click to expand...
Click to collapse
I've done it, but didn't work at all!
Sent from my XT1063 using Tapatalk

Lochrecan said:
Sometimes when I unlock the screen, and try to swipe down the notification bar, it doesn't respond to the touch command. Bottom part becomes dull too. Keyboard gets crazy: press "q" and "a" appears.
Been reading on the Motorola forum, and in the US, people return their phones to get a new replacement, at least that's what tech support is doing. But in my country (El Salvador) cust service s+cks!
Has anybody had this issue? Did anybody solve it? My phone is still with the stock ROM and hasn't been rooted yet.
Click to expand...
Click to collapse
Have you tried custom ROM ???

Devesh25 said:
Have you tried custom ROM ???
Click to expand...
Click to collapse
No way!
It's because phone is under hardware warranty. Carrier doesn't get responsibility for the software, though. And just because of that, I can't get a new phone with them, nor can I modify phone's ROM, as it nulls any kind of warranty.
This is the post on the Motorola forum.
https://forums.motorola.com/posts/52124a8edc

If you have warranty you don't have to solve anything, just send back your phone and get a replacement.
They must replace or repair the phone..

Lochrecan said:
I've done it, but didn't work at all!
Sent from my XT1063 using Tapatalk
Click to expand...
Click to collapse
That works for me. Maybe problem is resolved by installing custom rom but I think you have to replace your phone.

sumit227 said:
That works for me. Maybe problem is resolved by installing custom rom but I think you have to replace your phone.
Click to expand...
Click to collapse
I might give it a shot. What ROM have you installed?

Lochrecan said:
I might give it a shot. What ROM have you installed?
Click to expand...
Click to collapse
I'm not using any rom currently. But there is titan prime rom in development section you can try that.

And what If it's a hardware issue? You install custom rom and if the problem still remain than you can't send it back, because you don't have warranty anymore.
I think the first step is sending back the phone.

zman01 said:
And what If it's a hardware issue? You install custom rom and if the problem still remain than you can't send it back, because you don't have warranty anymore.
I think the first step is sending back the phone.
Click to expand...
Click to collapse
Definitely, you have a point there. But I suspect it's not hardware since it's just a ramdom behavior. I haven't done either step though.

Redstate and caught in a bootloop

Hi,
So i thought i knew what i was doing and tried to root my 6gb Alpha but apparently i didn't know what i was doing and now i'm stuck in a bootloop with the phone complaining it is in redstate and insecure. I have tried the stock recovery and both cleared cache and factory reset and still nothing. The phone isn't rooted(obviously) anyone one with more knowledge on this have any ideas? I'm about to tear my hair out.

Would advise you flash the old stock ROM. You can find instruction on how to do that in one of many threads in Maze Alpha section of this forum.

Thanks, I tried that with flashtool,now when the phone powers on the backlight comes on and that's it oh I can adjust the volume and it clicks as if the phone is locking when I hit the power button but that's it no images on screen.

Azurewraith said:
Thanks, I tried that with flashtool,now when the phone powers on the backlight comes on and that's it oh I can adjust the volume and it clicks as if the phone is locking when I hit the power button but that's it no images on screen.
Click to expand...
Click to collapse
Sure you flashed the 6GB rom and not the 4GB one?
Maybe try it again and check if there are no errors visible during the flash.
Just found this on the Gearbest blog, which is worth trying first if you flashed the correct rom : https://www.gearbest.com/blog/how-to/solutions-to-maze-alpha-4g-phablet-problems-2018
If the problem still exists, try resetting your phone in the following steps (Note: back up all your important data on the phone, or the data will be wiped after the factory reset):
a. Power off your phone. Then press the Volume up key and Power key at the same time until it navigates to Recovery Mode.
b. Use Volume up/down key to select "Wipe data/Factory reset".
c. Use Power key to confirm.
d. Use Volume key to select "Yes - Delete Alluser".
e. Once the resetting is finished, your phone will reboot automatically. It will take a few minutes to recover. Please wait patiently.

Unfortunately I can't factory reset without a screen. I'll double check the Rom pretty sure it was the correct one, I think it may be a return and play dumb job.

Azurewraith said:
Unfortunately I can't factory reset without a screen. I'll double check the Rom pretty sure it was the correct one, I think it may be a return and play dumb job.
Click to expand...
Click to collapse
So screen doesn't come on at all? Ouch. then I would double check the rom and try to flash again.
I was planning to root my 6GB this weekend but these stories are no good.

Azurewraith said:
Thanks, I tried that with flashtool,now when the phone powers on the backlight comes on and that's it oh I can adjust the volume and it clicks as if the phone is locking when I hit the power button but that's it no images on screen.
Click to expand...
Click to collapse
Please, can you post information on where you downloaded your ROM from and got the instruction? The ROM posted in this thread link below seems to be for Maze Alpha 6GB.
https://forum.xda-developers.com/ma...rom-mazealphabv0420171018-maze-alpha-t3717082

pja1985430 said:
Please, can you post information on where you downloaded your ROM from and got the instruction? The ROM posted in this thread link below seems to be for Maze Alpha 6GB.
https://forum.xda-developers.com/ma...rom-mazealphabv0420171018-maze-alpha-t3717082
Click to expand...
Click to collapse
From the maze gdrive I couldn't get their app to work even following all of the instructions for some strange reason. When trying to root my phone I hit the bootloop then flashing the stock rom from the gdrive with flashtool got me the black screen issue.

Azurewraith said:
From the maze gdrive I couldn't get their app to work even following all of the instructions for some strange reason. When trying to root my phone I hit the bootloop then flashing the stock rom from the gdrive with flashtool got me the black screen issue.
Click to expand...
Click to collapse
So have you been able to flash it again?

lukesan said:
So have you been able to flash it again?
Click to expand...
Click to collapse
No change im afraid I think it's died a death. Its like the phone is fully functional except it just won't display anything.

Azurewraith said:
No change im afraid I think it's died a death. Its like the phone is fully functional except it just won't display anything.
Click to expand...
Click to collapse
Try to use the instruction on the link I posted earlier. It is not dead.

pja1985430 said:
Try to use the instruction on the link I posted earlier. It is not dead.
Click to expand...
Click to collapse
That's what I tried to do initially but their flash tool would never work out never once scanned but my comps where allways different numbers to the ones shown in the screen shots.

Azurewraith said:
That's what I tried to do initially but their flash tool would never work out never once scanned but my comps where allways different numbers to the ones shown in the screen shots.
Click to expand...
Click to collapse
Maybe try to take screenshots of what it is showing on the screen as what you write is very unclear.
Does it detect the phone.
What numbers ....
etc etc

lukesan said:
Maybe try to take screenshots of what it is showing on the screen as what you write is very unclear.
Does it detect the phone.
What numbers ....
etc etc
Click to expand...
Click to collapse
I'll see what I can do tomorrow when I get off work.