Hi all,
This is a first time for me but any help greatly appreciated. Recently acquired a M7 which was on stock 5.02, the phone receives data but can't make or receive calls as there is no network connection. The phone simply won't connect to make calls via GSM.
I have rooted and unlocked and installed a new ROM in the hope that would solve the problem, however my attempts thus far have all failed. I see a number of similar post which dont offer any clear solution I am considering flashing a new radio to see if that helps.
Does anyone have any idea of what I might consider trying??? This is driving me nuts.
Esuki
I am considering sending the phone to check the antenna but that doesn't seem to make sense as I am getting the data connection.
I can add build data if that helps
esuki said:
Hi all,
This is a first time for me but any help greatly appreciated. Recently acquired a M7 which was on stock 5.02, the phone receives data but can't make or receive calls as there is no network connection. The phone simply won't connect to make calls via GSM.
I have rooted and unlocked and installed a new ROM in the hope that would solve the problem, however my attempts thus far have all failed. I see a number of similar post which dont offer any clear solution I am considering flashing a new radio to see if that helps.
Does anyone have any idea of what I might consider trying??? This is driving me nuts.
Esuki
Click to expand...
Click to collapse
Related
Guys,
When I got my P3600 some weeks ago I didn't experience any problems with problems with calls dropping. But ever since I've upgraded to WM6 I am experiencing this problem... the calls drop at random, sometimes I can talk for hours without any disconnect, and sometimes the call drops and I cannot even call the person back... And even after downgrading to the shipped rom, I still have this problem... That made me wonder if maybe I have had problem when I got the device but at that point I was just lucky not to have calls dropping.
Yesterday was the last time a call dropped on me. I couldn't call the person back, the phone didn't establish a new connection. When I finally got the person back on the phone (2 minutes later) he/she said that the whole time she thought I was driving through a tunnel and that I would reconnect because... I stayed connected at the other phone... After 2 minutes, she said, the connection was finally broken and that's when I was able to call again.
So sounds to me that windows mobile disconnects me and that the operators network still keeps my number connected.
Well, needless to say, I want to fix this issue. I have a 3G Vodafone NL subscription but I read that 3G could be the cause of my issue. so I've just disabled 3G. Now I'm just running on GPRS... Which isn't how I want it to stay. Any ideas, same experience/ pointers how to solve this?
Thnx. Arend
Reply from HTC
This is the reply I got from HTC:
Try to remove it off 3G go to settings / phone / band - then select GSM from the top drop down menu.
Should now reset.
If it comes up with an error, turn on flight mode then do the above again.
Click to expand...
Click to collapse
So based on this reply it seems that 3G might be causing my issue.
I replied to HTC:
I have followed your instructions but now I can only use gprs... but I have a 3G subscription with my provider. So even if this workaround works, it's not to my satisfaction.
Pls advice.
Click to expand...
Click to collapse
I'll post their reply.
Further, if someone has more info on the subject please let me know.
Same problem here...
No issues before upgrading to WM6. Sometimes the call drops out after a few minutes, sometimes a few seconds, and sometimes already after a few rings. The other day I had to make a call 5 or 6 times to finish the conversation - very annoying...
I'm running the first official Australian WM6 release for Dopod/HTC, i.e. the one that got pulled off the web for a while. Possibly going to the newer release of the ROM update solves the problem? Even though I think both versions run on the same radio ROM.
I've used the same rom as you to upgrade to WM6. But in my case, even when downgrading to the shipped rom, I still had calls dropping. And like you, sometimes after minutes, seconds etc.
Still having no drops since I have turned 3G off. But I just wanted to look something up on the internet... took minutes to get the info on my screen with GRPS, so it's not much like a solution.
This is the reply of HTC:
Dear sir,
Regarding your situation with the device , I would suggest you, to? resolve your issue with the network coverage ,to practice a hard reset on your mobile with the following step:
START -> Setting->System->CLEAR STORAGE and follow the procedure, if you have already done this manipulation , I would direct you? to this service and check the right number on this area with your network ush the green button to call->then go to menu-> option ->Services->select the on the following list ->Voice mail etc-> and then get setting -> and check that the number is right with your network provider.
Click to expand...
Click to collapse
Needless to say, but I'll say it anyway, I have performed hard resets... indeed, multiple
The second action they adviced, sounded a bit strange to me. But when I retrieved the settings I saw that there was no number filled in for voicemail. So I've entered 1233 (Vodafone NL voicemailnumber).
So maybe the last action has nothing to do with my issue, but who knows.
So now I am running again on 3G. I'll keep y'all posted.
Just checked it on my device and there is already an entry under voice mail. So I severly doubt that it has anything to do with the voice mail settings, too.
No, I guess you are right.
Further, since I am running 3G my signal I noticed my signal is weaker then running GPRS-only. My calls have not dropped since but I do get complaints that people sometimes cannot hear what I say because my line goes dead, and a moment later it's back again.
I've got another reply from HTC:
---
If a hard reset didn't solve the problem and the problem only occurs when switching to 3G, than this can be caused by the following;
1. Problem with the device.
2. Problem with the network, ???
I would suggest to test your SIM in another HTC device with 3G and see what happens. If it happens again than it is a? problem with the network. If it works with that 3G device than it could be a faulty device. The experience is that it is related to the 3G network himself. If it is a network issue, than you can ask them to deactivate the 3G/HSDPA.
We can't find this out for you in the UK, you need to see if you could determine the problem yourself.
---
Thus the support of HTC.
So now I have written an email to vodafone. I'll keep you posted.
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Barichon said:
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Click to expand...
Click to collapse
Ok... but I'm somewhat confused... are you experiencing the same problem with 1.41.00.11? Or did you solve the problem by flashing to 1.41.00.11?
2----> solve by reflashing with 1.41.00.11
Ok, I've upgraded to 1.41.00.11.
So far, I've experienced no calls dropping on me.
Nevertheless, I've also made a phonecall to Vodafone explaining the issue. They acknowlegde the issue... SAY WHAT?!! Yes... they acknowledge the issue and recommend turning the device to GRPS only. WHAT?!!.. Chill, they can at least try that, who knows, maybe I would have said yes.
So, I explained GPRS only is not an option since it is a tiny bit slower then what I am paying for.
They've put the call through to their 2nd line and keep me informed. So as soon as I hear something I will get back to you.
ps. What I found very great is that they did not cut it off with "Ow, you are using the HTC P3600... I'm sorry, we do not support that device." Vodafone NL, keep up this great level of support!
Ok, so far I've heard nothing from Vodafone. And so far I have had one call that dropped. So although that is a huge improvement, it still sucks.
So... now what? The way I see it:
1. I want to have fast internet on my PDA (3G), so only GPRS is not an option
2. There are problems with the 3G network which make calls drop every now and then
3. Vodafone isn't going to fix this in a short period of time.
So the question is: what is more import to me: 3G or a reliable phone connections?
The answer is: reliable phone connection.
So I will switch my network to GSM instead of auto and when
I really need fast internet I will switch to 3G.
Case closed... well, not really... but still, case closed.
Hi
I think is not the operator problem and could be the phone problem, I am using the D810 in Singapore with Starhub and have the same problem with drop calls once I use 3G network. If I switch to GSM only than is perfect no drop calls and calls quality improve also.
So sad having a 3.5G phone and can't use 3.5G service
Could be, but HTC and Vodafone confirmed me that it has to do with the 3G network. And I do not want to know the technical details about all that so I'll leave it at that.
Hello
At first sorry for my bad english , i am from austria
My friends tell me that they can not call me, and always just goes off the mailbox.
when I see on the phone, I have full network and everything looks ok .
When I put the battery off the phone and take it back on it again it works .
what can that be ??
I've got the same problem but it seldom happens. I'm using the standard ROM and radio. I'm wondering what might cause this problem.
Your phone will show it's busy if a gprs connection is downloading data as voice and data can't coexist together. If using HSDPA then they can work together.
Are you using push email?
Hello
Thanks for answer.
I have now disabled gprs , so i give you a replay in the next days , if the phone works.
Thanks and to all a happy new year
hi guys..even i am facing the same problem from last 6 months. i've to restart my phone one in a day. the gprs oe edge gets busy and phone comes not reachable. i've disabled both of them. still the problem persist.
please help me to get rid of this.
thakx in advance.
anuj0sharma said:
hi guys..even i am facing the same problem from last 6 months. i've to restart my phone one in a day. the gprs oe edge gets busy and phone comes not reachable. i've disabled both of them. still the problem persist.
please help me to get rid of this.
thakx in advance.
Click to expand...
Click to collapse
I have same problem.
I think this is OS problem.
So I enable 'divert when not reached'
to divert missing call to 2nd phone (Nokia)
kcliu02 said:
I have same problem.
I think this is OS problem.
So I enable 'divert when not reached'
to divert missing call to 2nd phone (Nokia)
Click to expand...
Click to collapse
Try installing new RADIO Rom. The problem could be the radio rom, or its reception in the area.
Hi, I am a recently registered user but a longtime "lurker" on the Opal section of xda.
I've bought my girlfriend an opal, roughly a year ago, and in three months or so she started complaining about some issues of the phone:
- From time to time she cannot send me SMSs, she just keep receiving the "cannot send sms" error
When this happens, she usually:
- Cannot establish an outgoing call, and more important,
- She cannot even receive any incoming call despite the mobile being connected to the network, and free, so that the caller just get a "no answer" while she doesn't even have neither a missed call report nor any ringtone deployed.
- Receive incoming SMSs
I've already tried to solve the problem in various different ways, including(of course) looking for help in existing threads, flashing a new rom on the phone resetting more than once.
I'm just stuck on a dead point, as of now.
Do you have an idea on how to solve such issues?
The only "fix" we found was to activate airplane mode then deactivate it to restart the network connection.
I think it is something related to the radio part of the OS but i couldn't find different radios to flash on.
Thanks in advance!
Hi Paperboy,
your problem is contained into 2 possibilities:
Your Network Setting (the SMS provider number)
Your OS (most propable)
I guess the best remedy is to use the official ROM (WM 6.1 Professional). You may have used unstable ROMs that caused such a mess.
Unfortunately, I merely found the Arabic ROM (It can be changed to English from (Settings>> Multilanguage Support).
WM 6.1 Arabic ROM
Hope it helps somehow.
Actually, I think it's neither of two.
I checked more than once the provider settings, including the sms service center. Actually if it is not correct, she'd never be able to send messages, while the "hangs" are just...random.
On the os side, i think it's not a matter of roms, mainly because i flashed as a consequence of months of frustration with the original rom.
Any other ideas?
btw, thanks for your advice!
DaPaperboy said:
Actually, I think it's neither of two.
I checked more than once the provider settings, including the sms service center. Actually if it is not correct, she'd never be able to send messages, while the "hangs" are just...random.
On the os side, i think it's not a matter of roms, mainly because i flashed as a consequence of months of frustration with the original rom.
Any other ideas?
btw, thanks for your advice!
Click to expand...
Click to collapse
it happens to me sometimes, when a message will just not go. i think its network/radio related, but it happens to me very less. i havent seen any radio's either.
sorry, i know, i could not help...
At least I'm not alone! Let's hope the gurus have a solution!
DaPaperboy said:
At least I'm not alone! Let's hope the gurus have a solution!
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Click to collapse
Hey there. I cant help but laugh, I had the exact same problem when i first got my phone and I used to think its a problem with the network but it isn't, if you haven't changed the stock OS/ROM, thats your issue, Flash an new ROM and it should resolve your problem.
(I recommend the pajerm RC3 ROM)
(Take care to backup all data, use outlook to backup all your contacts and stuff).
If that doesn't resolve your problem, post back. Best o' luck.
karthiksk said:
Hey there. I cant help but laugh, I had the exact same problem when i first got my phone and I used to think its a problem with the network but it isn't, if you haven't changed the stock OS/ROM, thats your issue, Flash an new ROM and it should resolve your problem.
(I recommend the pajerm RC3 ROM)
(Take care to backup all data, use outlook to backup all your contacts and stuff).
If that doesn't resolve your problem, post back. Best o' luck.
Click to expand...
Click to collapse
Actually I flashed that exact ROM, still experiencing issues, though.
DaPaperboy said:
Actually I flashed that exact ROM, still experiencing issues, though.
Click to expand...
Click to collapse
Okay this issue is rather different, What is certain is that the issue is not on the software side. Either your phone is konk or its the service, check the same SIM on a different phone, see if you face the same issue, if you do then its your network (which I know You said is unlikely, but no harm in making sure right?) If on the other hand, the phone works perfectly fine, then you have a problem with your phone's hardware in which case you need to get it check and probably serviced, worst case, get the handset replaced (if its under warranty).
Best o' luck
Try THIS ROM and report...Has a variety of apps as add on...Hope it works for you.
I'll give a try!
Thank you anyway!
DaPaperboy said:
I'll give a try!
Thank you anyway!
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Click to collapse
Dont lock your phone with the default windows lock.....(use S2U2)
I know its strange but this helps, and do restart your phone every third day....
Issue Not Solved, but figured out
The HTC opal is sort of incompatible with certain carriers around the world, and this issue does not apply to all opals, only some of them have an issue. For example my phone has this issue with Airtel in my country. The phone seems to work fine with every other carrier. I think I might have to change my damn network again!
is it possible to turn off the thread view in opal??pls hlp
Hello all,
I've recently acquired an HTC One. I had an iPhone before it. Although there was nothing wrong with the iPhone it was getting pretty stale for me. I've wanted to try the HTC One since it was released.
Anyways on to my problem. I got the phone used. It was locked to my service provider, Rogers (in Canada). I did a factory reset. When the phone was up an running I noticed that whenever I got a call the number would not show up or stay in the call history. I tried to reset the phone again and that didn't work, I tried different settings and nothing. I can receive and make calls without issues.
I have search here and used Google without any luck. Has anyone experienced this before? Any help would be greatly appreciated. I'm loving the phone but I sure hope I didn't buy one with software/hardware problems.
I just flashed CM10.1.3-RC on my Sprint HTC One. I seem to be having problems making and receiving calls. My current settings are: Preferred Network Mode-LTE/CDMA/EvDo, System Select-Automatic, CDMA subscription-NV. I kind of stumbled on this configuration as at first I wasn't able to make a call. I was getting a "sim error" message when I tried to make the call. Can anyone shed any light on this issue? Is there another way I should have this set up properly so I don't have any problems? Also, when I did actually make a call and it did go through it seemed that the call would go silent while the other person was talking and then they would come through again. ???? Any help would be greatly appreciated. Thanks in advance!!!! Since this posting I rebooted the phone and again I cannot make or receive any calls. I checked and none of the settings were changed......I've since reinstalled my stock backup until I get an answer to the problem.