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I can't put my finger on this issue I've been having with my Note.
Don't get me wrong, this device is a godsend!
The problem I've been having is that sometimes when I take my Note out of my pocket and try to press the unlock or menu button it doesn't show anything on the screen. I've read about people having issues with delay before it pops up, but it doesn't pop up even after 10 seconds or a minute, it feels like the device 'hangs' or doesn't want to wake up. The only way I can turn the phone on again is by pressing the unlock button for like 10 seconds and the phone reboots.
I thought it was a problem with Green Power, I thought it maybe had issues turning off the wifi or data when the screen was locked and that the service would cause the OS to crash or 'hang'. When I look at my battery history after the reboot it shows that I lost a significant amount of battery (5-15%, depending on how long it took for me to 'discover' the crash) and there's a 'jump' in the graph.
Things I've tried:
Stock rom - problem persists
Different kernels - tried all the kernels available in the market including stock, problem persists
Add a bit of paper between back-cover and battery (to make sure it doesn't lose contact)
Checked if there was dust between battery connections
Tried different sim card
Tried disabling wifi and data all day (mysteriously persists)
DIfferent governors (ondemand and interactive) (the phone reverts to default governor after the forced reboot, normal? i have my phone set to interactive on boot, but somehow it skips that after the forced reboot)
I've attached a picture of the battery graph. According to the stats there's a 25 minute gap where the phone was 'stuck' and you can see that the screen was on and active for that duration.
There are NO funny apps running in the background, this is is a clean install with some standard Samsung apps frozen.
tl;dr version: phone randomly won't wake up; battery loss after forced reboot;
I might have found the issue myself. Now when I come to think of it, I think it always occurs after I've been in my car for like a 30 min drive... Maybe the phone is having trouble switching networks? Anyone know what might be causing this?
Or better yet, how can I research this issue? Can I enable some logging somewhere to track this?
I had the note for about 10 days and today, about 1 hour ago it happened to me for the first time. I tried the home button to wake the screen but nothing, tried the power , nothing and holding the power but nothing happened. I had to pull the battery.
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
tamarian said:
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
Click to expand...
Click to collapse
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
I'm on stock room and unrooted. Like I said first time it's happened.
i've had the GNote since 4 days now , and yesterday same thing happened as the device was in my pocket and i couldnt wake it up at all , battery pull solved it.
im on stock , non rooted
I can't believe that we are the only ones with this issue. Anyone else? OR better yet, how did you resolve it?
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
kirkla79 said:
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
Click to expand...
Click to collapse
Thanks for your reply. I did some research, and apparently it had to do with static being built up in the screen from wearing it towards your body in your pocket.
This issue was that you couldn't swipe the lockscreen cause the touch screen wouldn't respond. The problem we are having is that the screen won't even turn on and that the system locks up.
Same issue here with my 2 days old Galaxy Note, that's how I found this forum. In my case it went from not waking up occasionally to every time WIFI was ON (I did some experimenting with settings to see which one could be the one causing the problem). But then...occasionally it would not wake up even with WIFI OFF: very annoying. And this is my first Android, so I didn't have any custom anything, pretty much same as out of the box when I got it The only solution was to reset the handset. And definitely has nothing to do with having it in my pocket as I don't carry it in my pocket. Rang Samsung, they told me it was faulty, I returned it. Now I'm concern the next one is going to have screen issues? As so many people complain in this forum? we'll see.
My issues have been resolved after flashing AbyssNote 1.4 and when I stopped using System Tuner. I've started using Voltage Control instead and now I'm not even having problem @ 100Mhz undervolted 50mV from stock.
Same problem with my wife's Gnote, totally stock, just a small handful of apps installed. Happened twice, about a week apart.
She does a lot of travelling, maybe you're right about that. But it happens after she gets home when it's still OK.
Had the same same issue twice in two days and had to do a battery pull, just did a master reset and re -installed the applications manually, so far so go.
YOu guys think its a hardware or a software issue?
Hmm.. Happened to me too about three times in the last two weeks. I am on stock rom but rooted, and running Green Power. Hopefully samsung will fix it in the next updates. Seems like a software bug to me. Maybe not enough juice when in deep sleep?
metus666 said:
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
Click to expand...
Click to collapse
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
neunzehn77 said:
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
Click to expand...
Click to collapse
problem is it also happens on stock rom.
mfractal said:
problem is it also happens on stock rom.
Click to expand...
Click to collapse
It's very well possible that the stock kernel has faulty settings for the CPU. Haven't had the problem again with AbyssNote 1.4 and Voltage Control (even with custom cpu frequencies)
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
qazkamakazi said:
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
Click to expand...
Click to collapse
at this point we're just guessing, there haven't been any official confirmations of the problem as far as i know.
But if it's so accute that it keeps happening all the time you must have a faulty device.. call samsung ?
I have got an Xperia Z C6603 and I just turned it off and turned it on afew mins later And now the apps won't open
They just blink and don't do crap all, but luckily my whatsapp opens if I keep clicking it like amillion Times but unlikely and so do some other apps but like 2 or 3 , can anyone help me and if you are facing the same problem, I have tried factory reset and it fixed the problem but it just happened again and I am not resetting it all the time
Another problem is I loose charge while using it while charging it. What kind of phone does that?:/ and sometimes it just stays at a constant charge but drops and I'm using the Sony charger in a mains socket and the phone gets super hot but I try cooling it down by blowing on it xD or putting it on a metal surface which cools it down pretty fast
First post on xda
Hi i also am experiencing the same issues you have.
Had any luck fixing it?
however i do not have the charge issue.
I tried resetting it worked for a bit then it started to act up again.
abzta360 said:
First post on xda
Click to expand...
Click to collapse
Next time try to put a smaller font size
siszla said:
Hi i also am experiencing the same issues you have.
Had any luck fixing it?
however i do not have the charge issue.
I tried resetting it worked for a bit then it started to act up again.
Click to expand...
Click to collapse
I had the same issue and I know it started shortly after changing the stock launcher for the free Jellybean Launcher 4.1 from play store - and then I started putting apps in in the app draw into folders... I then decided I didnt like that launcher, and deleted it.. Straight after doing that, and going back to the Sony Launcher, the issue started (ie, you can press all the short cuts but they just wobble).. It was as if the 4.1 JB launcher (when deleted) stuffed up the location of the short cuts. This was on the unbranded AU 434 rom. :crying:
I ended up hard resetting the phone, and starting again, but avoiding using an aftermarket launcher and the issue did not reappear.
I've since gone to the UK unbranded 434 and no issues - but I've yet to use another launcher. No issues all good so far
cheetah2k said:
I had the same issue and I know it started shortly after changing the stock launcher for the free Jellybean Launcher 4.1 from play store - and then I started putting apps in in the app draw into folders... I then decided I didnt like that launcher, and deleted it.. Straight after doing that, and going back to the Sony Launcher, the issue started (ie, you can press all the short cuts but they just wobble).. It was as if the 4.1 JB launcher (when deleted) stuffed up the location of the short cuts. This was on the unbranded AU 434 rom. :crying:
I ended up hard resetting the phone, and starting again, but avoiding using an aftermarket launcher and the issue did not reappear.
I've since gone to the UK unbranded 434 and no issues - but I've yet to use another launcher. No issues all good so far
Click to expand...
Click to collapse
here's what i tried, and able to replicate the issue.
Problem: icons just 'wobble' but not responding. Sometimes, need multiple clicks to get it working.
Resolution:
Noticed this occurs when using stock launcher, and in dev settings i turn off all the animations and transitions. ( i.e. window animation scale, transition animation scale, animator duration scale = off.
to rectify the problem, either completely turn off developer options, or set those three values to 0.5 minimally.
having done that, the issues have not recurred.
OK say I have paired it with a Sony Xperia Z1 compact.
As soon as the screen turns off it loses connection with the phone. It still thinks it's connected (there is no cloud with a line through it on the watch face screen) and when you say ok google it tries to interpret but then I get the screen that says
disconnected and to the right is a little icon of a cloud with a line through it and underneath there are options for built-in functions like "show my steps", show me my heart rate" , etc
If I manually disconnect and reconnect using the Android Wear app on the phone it works again straight away.
Anyone else seeing this behaviour?
I had that problem right at the start. Can't remember how I fixed it
Restart both devices? Uninstall and reinstall wear app on phone? Update to latest watch firmware?
Do you have stamina activated which us turning your Bluetooth off on screen off?
Sent from my D6503 using XDA Premium 4 mobile app
skitty said:
Do you have stamina activated which us turning your Bluetooth off on screen off?
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hey that could be it. I do have stamina enabled because the battery in my phone is going down rapidly with the watch connected. I'll turn stamina off and see what happens. Cheers!
EDIT: I think this might be fixed now after turning off stamina mode. I'll need to test furtehr thugh. Thanks skitty
I'm still getting this quite a bit. Is anyone else still experiencing random bluetooth disconnects? It still thinks that they're connected until I try to do a google now search and then it tells me they're disconnected. I tried uninstalling the wear app on the phone and reinstalling. I also cycled bluetooth and that seems to fix it in the short term. Suggestions?
shadeofgrey said:
I'm still getting this quite a bit. Is anyone else still experiencing random bluetooth disconnects? It still thinks that they're connected until I try to do a google now search and then it tells me they're disconnected. I tried uninstalling the wear app on the phone and reinstalling. I also cycled bluetooth and that seems to fix it in the short term. Suggestions?
Click to expand...
Click to collapse
I'm pretty sure, for me, the answer was to disable stamina mode on my xperia phone. I very very rarely see the disconnected message any more.
Cycling BT also used to help for me but all that was doing was temporarily foxing the stamina setting. It always switched itself off again.
I'm having the same issues, here's my post in the general android wear help forum
"So I've searched around a bit and not really found anyone else having this issue... Is it just me or is no one complaining?
The Bluetooth connection shows to be solid on the phone "connected, running sync loop" shows in the notification bar and the little connection lost cloud is not displayed on the watch.
However, notifications will not push and if I try to initiate a voice command it spins for while and then tells me that it is "unable to reach the Google server" turning Bluetooth on and then back off will rectify the issue temporarily. And... To make things more complicated it will randomly happen a lot one day and hardly at all another day ( of course it always acts up when someone starts asking questions about the watch and wants a demo, which in turn makes you look like a gullable early adopting fool.)
I'm currently using a gear live with a nexus 5 running the latest stable build of cm11. Ive also tested with and without WiFi enabled, because I thought I noticed a correlation but there seems to be none.
Is it me? Am I doing something wrong?"
I have also tried running stock faces vs custom with no change
hasn't happened since 9:00 this morning.. today... yesterday I missed almost every notification
disconnect
Not sure if this is related or if anyone can give advice but for me (HTC one max) whenever my Samsung gear live is disconnected from phone...phone randomly restarts all by itself. Tried factory reset, was fine until I set it up again. Made sure android wear was off...just tried turning off Google now see if that helps.... Anyone else experiencing the restarts? Sorry on phone so messy post...
Woah sorry i forgot about this post. My issue was the stock kernal for cm11. When i switched to another kernal, my issue vanished.
I am having the issue where if my phone is asleep I cant do any searches. Now I know or at least I'm pretty sure that its not the watch or the app but something on the phone. Phone is a galaxy note 3 sprint version running temasek's unofficial cm12 rom. The watch is stock of course. When I get a notification the watch will happily wake up and tell me about it, but when I try to tell the watch a command with the phone sleeping is where the problem presents itself. The issue appeared after a few of the rom updates (happens even with a clean install) and I know he's a busy guy (temasek) but I would like to see if anyone here could help me figure it out to be able to provide a solution to others that are having my same issue. Any and all help is appreciated.
Hello, I have received an update to Android Wear 5.0.1 yesterday on my LG G Watch R. Ever since I've updated it, the watch as been freezing and giving me a static screen. The screen will remain there for 5-10 minutes and then it will act fine again, but then it will randomly freeze and give this issue again. I deeply regret updating as the watch has been perfectly fine and running smooth before the update. I will try to attach a picture of the screen, but has anyone else run into this problem? Is there a possible fix?
rsharzaman said:
Hello, I have received an update to Android Wear 5.0.1 yesterday on my LG G Watch R. Ever since I've updated it, the watch as been freezing and giving me a static screen. The screen will remain there for 5-10 minutes and then it will act fine again, but then it will randomly freeze and give this issue again. I deeply regret updating as the watch has been perfectly fine and running smooth before the update. I will try to attach a picture of the screen, but has anyone else run into this problem? Is there a possible fix?
Click to expand...
Click to collapse
I have a some what simillar problem.
After the update my custom faces no longer go on standby mode.
I'd remove all wear related apps on your phone. Uninstall android wear too. Then I'd factory reset my watch. Reinstall wear from the market and see if the problem persists
fr0st420 said:
I'd remove all wear related apps on your phone. Uninstall android wear too. Then I'd factory reset my watch. Reinstall wear from the market and see if the problem persists
Click to expand...
Click to collapse
This sounded like a hopeful idea but upon resetting to factory settings, the device shut off and reboot(as expected) and then it just gave a static screen. The static screen stayed there for five minutes and it allowed to select a language, ect. I have just re-installed Android Wear onto my phone(I had it uninstalled before resetting the watch) and it is now paired and it is behaving as it did after updating it yesterday, just giving me random static screens I'm leaving the country tomorrow, but I will be checking back for any solutions between now and then. Anything would be helpful. But it does look like I will be contacting LG about the matter, it doesn't seem to be a common issue to have a static screen...
Some face are not compatible with new face api in V5. Try with a LG Standard face (Camping) to see if you freeze or not ?
I have issue with intellicom, weather Watchface..... now I'm trying original face and no issue in 24H
rsharzaman said:
but has anyone else run into this problem? Is there a possible fix?
Click to expand...
Click to collapse
My first one did this, but would not get normal until the battery was empty, charging it did cause a reboot. Contacted LG, they said a Hardware failure, and send me a email with their conclusion (i send them a picture, with a description) so if the webshop i bought it from was reluctant to swap it for a new one, i was supported by this, not necessary, they swapped it, that one got the blinking issue, and now i have a third new one Get it replaced!
dersie said:
Some face are not compatible with new face api in V5. Try with a LG Standard face (Camping) to see if you freeze or not ?
I have issue with intellicom, weather Watchface..... now I'm trying original face and no issue in 24H
Click to expand...
Click to collapse
I've tried this as well with the suit face and there was no difference unfortunately
RoosW said:
My first one did this, but would not get normal until the battery was empty, charging it did cause a reboot. Contacted LG, they said a Hardware failure, and send me a email with their conclusion (i send them a picture, with a description) so if the webshop i bought it from was reluctant to swap it for a new one, i was supported by this, not necessary, they swapped it, that one got the blinking issue, and now i have a third new one Get it replaced!
Click to expand...
Click to collapse
I might just go ahead an do this once I get back home. This morning the screen was acting very odd as I was swiping through notifications and it just began blinking and showing black lines near the edge. It stopped once I hit the power button twice. I'll just get it exchanged before it gets worse Thanks guys, I really appreciate it. Hopefully I get lucky the second time!
Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Click to expand...
Click to collapse
What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.