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So the touchscreen on my Tilt randomly died yesterday evening. No response from any on screen commands, though it still goes from dim to bright when touched.
Anyone else have any issues with this? I guess I'll have to bring my phone to AT&T today...hopefully I'll be able to get a replacement..
Try a hard reset first (but sync your data with your pc before you do)
I had the same problem - a hard reset sorted it.
Just tried this, it boots to the "Tap the screen to set up your Windows Mobile based device" message that doesn't respond to tapping!
Great, now I have a brick.
Do you have a screen protector installed? I had a similar issue and when I replaced my screen protector with a new one, all was well again.
tinman831 said:
Do you have a screen protector installed? I had a similar issue and when I replaced my screen protector with a new one, all was well again.
Click to expand...
Click to collapse
None as of now. Worst part is, I'm pretty much stuck. No phone service, no Tilts in stock to swap out, and AT&T doesn't give out loaners anymore..
Guess I'm calling customer service...
Drift Monkey said:
None as of now. Worst part is, I'm pretty much stuck. No phone service, no Tilts in stock to swap out, and AT&T doesn't give out loaners anymore..
Guess I'm calling customer service...
Click to expand...
Click to collapse
If you get your phone less than 30 days, call AT&T customer service asking for a replacement, or ask for a discount compensation credit for your inconvenience. My Tilt got cracked (I think it is a manufacturer defect), and I talked to AT&T CS, and I got $200 credit. After all, I paid only $200 for the phone, but I have to pay to replace the screen. Luckily, I got American Express to pay for the repairing charges since I used the AE card to do the purchase. Try!
I have the same exact issue, except I spilled water on mine. When I am on a call for example the phone's dimmer lights up after tapping but no other responses. Everything else is great tho. Now I added a new rom and I can't get past the setup tap screen. Let us know what happened.
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
I don't have any experience while owning a Captivate and going to the Warranty Center...
But when I had my Samsung Impression, and the phone display (it was a touchscreen with a slideout keyboard) completely stopped working, it wouldn't register any touch at all, I took it to them, they turned it on, tested that it truly didn't work, and they gave me a new phone (might have been refurbished) on the spot. Walked out with a smile on my face and went on with my day.
Same experience with two LG Xenons with bubbles under the screen. On the spot replacement within 10 minutes after they verified that the moisture sensor was clear.
Sent from my SAMSUNG-SGH-I897 using XDA App
Refurbished phones are the replacement. Very easy to deal with.
I had the same thing with my wife's Bold - warranty center didn't really try to fix it, just did the replacement. You have to make sure to do the data wipe before the exchange, and they can't do much in terms of data transfer. Process itself is very quick and straight-forward.
For my captivate GPS I just did a mail replacement. Gives me the time to swap everything at home with no pressure.
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
jaykishora said:
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
Click to expand...
Click to collapse
The Warranty Repair Center in my town doesn't stock Captivates. They'll take a look at the phone to see if it was damaged or submerged, then tell you to call the 800 number. Or, you can skip driving in to a warranty center and just call the 800 number. The people there will talk you through some basic troubleshooting, then ship you a replacement (ground is standard, you can pay for an upgrade to overnight). You have 10 days after that to return your phone.
As for your GPS problems.... if you've upgraded to JH7 and can get a solid lock out in the open under a clear sky, well... Sorry to disappoint, but your replacement phone is probably going to have just as many problems with the GPS. I do (and I'm on my 4th Captivate), so do 7 of my friends and coworkers who have Captivates, and so do about 90% or more of the people reporting on the forums.
According to AT&T and Samsung, the JH7 update 'addressed the GPS issues'. And it did make it better... Before, it would just about never lock on. Now I can usually get a lock within 10~20 seconds and it'll show me where I should be.... until I go for a drive.
The test is this: install My Tracks and go for a drive around town. Once you're done, take a look at your track.
If you've got a softtop convertable or a fiberglass roof, you're good.
If you've got the phone far forward on the dash and have a large, steeply raked windshield, you're good.
If you've got a large sunroof, you might be good.
Otherwise, you're stuck with a measured 50m~100m accuracy (it reports 15m~30m, but don't believe it) if you can even maintain lock.
Good luck!
RexEscape said:
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
Click to expand...
Click to collapse
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Very easy to deal with IMO. I am on my 3rd captivate.
1st one experienced random shutdowns, 2 days later received second one in mail and wouldn't get any network signal, 2 days later my 3rd and hopefully last captivate was on my doorstep.
All you have to do is send in your old unit. I was satisfied with the android people over at ATT.
Dealing with AT&T is MUCH more pleasant then dealing with Samsung for your warranty support. They're quick, they're nice, and they get you in and out in about 30 minutes.
z28james said:
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Yeah, I don't think it's that. It wasn't just on the Browser. It was also doing it while I was just flipping through the apps or reading an email using the stock email, or SMS, or looking at Settings. Anything I was on, it booted me out and took me to the Home screen. I returned it. I'm getting my 5th Cap today.
Thanks for all the replies. I'll post my experience if it turns out to be any special or interesting.
One other question. My phone is currently rooted. Should I spend effort unrooting it or it should be fine?
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Pleasant experience
I went to the AT&T warranty center last weekend and was in and out of the store in less than 10 minutes with a new Captivate in hand. It was an extremely pleasant experience.
Just want to say that this replacement device (new and not refurbished) locks the GPS in about 10 sec inside the car and even faster under the sky and remains spot on. This leads me to believe that it may be some batches of device with buggy hardware with GPS issues.
Thanks
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
RexEscape said:
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Click to expand...
Click to collapse
I'm a manager at one of the at&t device support centers. Odin one click flash to original software is the only way to pass our inspections. We're not dumb. We can see if you've monkeyed with it in exactly 3 clicks
Sent from my SAMSUNG-SGH-I897 using XDA App
Walked in, gave them a Captivate that refused to charge, boot, or respond in any way, walked out with one that works.
Took maybe 30 minutes tops.
danalo1979 said:
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
jaykishora said:
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
Click to expand...
Click to collapse
Looks like you were lied to.
Unless if you were still under your 30 days, which would put you under the buyer's remorse program [completely apart from Warranty], then you'd be receiving a new model.
+ most Warranty Captivates are affected by the random shutdown issue, as they aren't scrapped if they're under the affected IMEI range.
You're using a refurbished Captivate, all in all.
My first phone was rooted and then the random crashes started. It got so bad I couldnt turn the phone on unless I did a battery pull then with the charger plugged in and finger banging and milking a cow at the same time.
I finally got it into download mode and went back to stock. I went to the tech center explained what happened and she replaced it right on the spot and gave me a NEW phone, battery and charger. BUT she gave me my old battery cover. :-(
Sent from my Captivate.
Hey guys, i updated my CM7 from RC2 to final some days ago and i started to notice some strange behaivour.
I started getting the black screen during calls problem so i went back to RC2 but still happening.
So i installed Sensor Test from market and i can see that the light and proximity sensors are not working for some reason. The rest of the sensors have numbers changing but not the light or proximity.
This is not my first time flashing a rom and i did all the proper steps and wipes, now no matter to which rom i go cant see the sensors working.
Any idea??
I'm having the exact same issue. I flashed CM7 Final nearly the same time I replaced my digitizer so I thought it I messed up my install somehow but maybe it's actually software related.
my workaround for the moment so i dont get the black screen of death is hexedit /system/lib/hw/sensors.mahimahi.so and change /dev/cm3602 to something else.
That way the sensor is disabled and i can talk normally and then return to homescreen without having to remove the battery.
i found quite a few ppl with this problem, there isnt any official statement about this issue from cyanogen right?
i have the same problem
What can i do?
I'm with nightly 51
I have done the hex edit hack on /system/lib/hw/sensors.mahimahi.so, and that did turn off the proximity sensor. However changing the line /dev/cm3602 to /eev/cm3602 to turn off the proximity sensor, but this also turns off the accelerometer. No landscape view switch on 90 degree turns. (I'm guessing losing this functionality would also affect Navigation if i tried it).
I also went back to stock 2.2, and did the OTA to 2.3.4 from an old nandroid backup. The problem of the screen going off during a call (as others have described above), still occurs. Starting to think its a hardware problem.
I have tried the following apps to turn the proximity sensor off, or, lock the screen on in phone calls - to no avail:
- Screen Suite
- Todds Droid Tools
- Screebl
- Flip it!
I made 2 folders on my SD Card for sensors.mahimahi.so.
/Sensors switch/sensors.mahimahi.so (contains the hex edited on that turns off Prox)
/Sensors original/sensors.mahimahi.so
My thinking was I could copy/paste the files into system/lib/hw depending on the day and my needs. Eg.: If I need to do a lot of phone calls that day requiring dialpad on, or even check my voicemail. However reverting back to the original file still keeps the phone's proximity sensor and accelerometer off'd, even after rebooting. A Nandroid backup is all that will restore this functionality. Hence that approach will not work.
NEways, at this point I'm thinking of doing an HTC repair. I want to know if they will still be able to provide me an N1 (credit card hold on charge...how much?...do they even have N1s?), while sending this one in for repair.
Incidentally, I don't think I will qualify for warranty as this phone has previous water damage. I replaced the screen because of it with an ebay one, but the prox sensor worked for a long time after that.
In general, I'm not sure if a $$ repair is worth it, but on the other hand I just bought a $500 phone in the N1 less than 6 months ago.
What to do...
bump.
What would you guys do? in this situation?
its too good a phone to just sell, even if it just does web/tethering/low profile/android apps awesome.
(i can always switch /sensors.mahimahi.so filez on the fly, worst case scenario. with nandroid restores in between(saving refurb monies)).
nm,
ghetto Romguest 2005 fix:
(hope this helps someone googling same said problem. which i've heard appears on faulty proximity sensors on Droid_1s, and Nexus'ses)
2 Nandroid backups:
1. With the original sensor file of system/lib/hw (in an SD card folder)
2. with the hex edited sensor lib/hw (in an SD card folder number 2)
Copy both respectively into your current rom, and nandroid both respectively into two nandroid versions.
On the days you need touchpad/dialpad, restore 2.
On the days you need landscape/gps/accelerometer, restore 1.
Problem solved, if no hardware warranty options available like me.
$190 saved.
Priceless..
PROGRESS ON THIS THING! )
Ok, so the last time I left this thread i was at the point of sending the phone in for an RMA. The reason I'm writing on this thread is in case someone on an android phone comes up with the Proximity sensor issue ( and it seems a lot of droid devices have this bug, whether its a hw failure like mine on the sensor, or not) ... then at least this thread will be here for the body of knowledge.
So just to summarize:
- hacking the sensor file mentioned above will disable the proximity sensor from working.
- having two nandroids of the proximity file (hacked and normal), will allow you to switch between normal phone (where the screen blanks), and proximity hacked phone (where the screen stays on in call, but never landscapes).
Is there an APK app to manually switch from Landscape to Portrait? Nope... there is code for it that devs can use to force their programs to run in a certain way, but not an on the fly solution.
'Screen Lock' , a program that comes closest simply locks the phone into Portrait.
What if you want to view a web page sideways then? Do you have to nandroid restore the original OS before the hack?
I just found out you don't. I ran Asphalt to see if it would run in portrait or landscape, and it ran in landscape surprisingly. So the portrait locked fone can be tricked in to landscape. woot
On exiting Asphalt, it keeps the phone in landscape
Goto web browser...browse all u want.
Want it back to portrait?
Go to Phone dialer, and it forces portrait. On exit, of fone, your home screen goes back to portrait.
Does proximity sensor off affect the GPS positioning? I'm not sure, it might - have to test.
Does the proximity sensor disabled, mean the accelerometer still works? No, the accelerometer doesnt work in this mode. ;P cant play Asphalt.
Why don't i just warranty my phone? ...I might. Its just that HTC doesnt send out replacement N1s anymore for the warranty period (with a Credit card debit), AND, my ASDF provider, doesn't give out loaners.
Hope this helps out anyone in the meantime!
Hope my GPS still works
UPDATE: Moving to a new phone.....
UPDATE:
So I decided to fold on my software fixes, and went for the Warranty route. Unfortunately HTC couldnt do the warranty themselves, and forwarded me to my Carriers reseller (not the private store I bought the phone from, but the Corporation who bought N1s in bulk from HTC, and sold them to my Carrier), which turned to be a one room office with a personal voicemail machine....
So I went to my Carriers corporate store, as they said they'd do the warranty. The CSR said that he's had people waiting >1 month for Nexus One replacements, with no idea what they'd replace it with. I would have to buy a phone too to use in the interim because they had not loaners.
His guess was that if the warranty might be accepted (mine may have not been a warranty cover because I changed the LCD once and stuff), I might get a Nexus S, or the next HTC phone they offered. All guesses, and all with a month long wait time with no smartphone, and $100 out for a secondary phone...in the interim.
So last night I tried a fix that worked for some Droid owners failed proximity sensor. It involves a rubber grommet set in place between the screen and the sensor, to let it "see" properly again.
No go. As well, my Camera and LED no longer work. (from before the fix attempt btw). Go figure.
So I folded, and bought the next best option for my Carrier, and AWS HTC Mytouch 4g. I decided to forgo Ebay, and buy off newegg, b/c there is some ambiguity into the quality of SLCD and Eeprom (?) chip you may get, so at least Newegg has great service.
I tossed around the idea of selling my N1 last night, but I won't. First too much hassle explaining to a buyer all these issues, and getting a worthy price. They could just Paypal revoke their payment when they get as pissed off with my particular fones lack of function as well.
I'm really going to miss the form factor of the N1 the most, and already am. I think I may wifi tether it to the Mytouch, and use it with Google voice or something.
Anyways, that is the end of my story. Wished I could keep the N1. Even tossed up buying a used N1 off ebay, for the form factor and hacking alone.
AT&T Galaxy S3, unrooted, stock rom 4.4.2.
So yesterday on my way out of the office, I noticed that Accuweather said it was 95 degrees outside but the weather card on my Gear Live said it was 72. Weird, but whatever.
On the way home my wife sent me a chat via hangouts, and I replied using voice from the watch.
At home about a half hour later, I tried to set a reminder using "ok, google"....and nothing happened. Tried 7 or 8 times to get the watch to recognize the command with no luck. So then I tapped the watch face to try to get it to start listening so I could set a reminder and it couldn't hear me. It just went to the list of commands. Now even in hangouts it doesn't recognize that I'm speaking.
I'm using the Google Now Launcher on my GS3. I have Ok Google Everywhere turned on there, and in the voice search widget I can see the microphone icon go to "deactivated" when I do the wrist gesture thing on the watch to get it to start listening to me.
It's almost like my microphone hardware went bad
I've rebooted the watch several times and the phone as well. I am using Airwatch MDM and it was updated July 31st. I am not sure if "Ok, Google" has worked since then because I'm not sure I used it this weekend.
I think my next steps are to remove Airwatch to eliminate that variable, but it's required for me to get my work email and calendar on my phone.
Anyone else had a similar problem? Any suggestions?
I had something similar happen to me a few weeks ago. I would say "OK google" and nothing happened. After a couple of hours though, it started working and hasn't happened since.
Sent from my Nexus 5 using Tapatalk
So--in this order--I've reset the watch, removed Airwatch, decrypted the phone, reinstalled the Wear app....and I got nothin.
Paired it with another phone and same thing.
Called Google, went through all that again while on the phone with a tech (bless her heart, it can't be easy being tech support for a brand new product that pretty much only technophiles buy).
40 minutes later...She had to pass it on to level 3 or whatever, and I'm expecting to be contacted within 48 hours.
I'm having the same issue. Did you get any solution?
I'm having the same issue. Did you get any solution?
I hope it's not a hardware issue.
I had a similar issue (voice completely stopped worked... ok google, as well as touching the screen and then giving a command). I did a complete device reset twice, as well as used the toolkit to wipe/reinstall. Nothing fixed it. Called google, who just confirmed that I did everything they would have, and had a new device shipped out to me. I have to return the broken one. Called them Monday morning and had the new device Tuesday afternoon
vladthedog said:
I had a similar issue (voice completely stopped worked... ok google, as well as touching the screen and then giving a command). I did a complete device reset twice, as well as used the toolkit to wipe/reinstall. Nothing fixed it. Called google, who just confirmed that I did everything they would have, and had a new device shipped out to me. I have to return the broken one. Called them Monday morning and had the new device Tuesday afternoon
Click to expand...
Click to collapse
So I, too, called google and they shipped me a new watch under warranty. I'm glad I'm not the only one who's had this problem, BUT....
Now my *NEW* watch has done the same thing!
wizardPC said:
So I, too, called google and they shipped me a new watch under warranty. I'm glad I'm not the only one who's had this problem, BUT....
Now my *NEW* watch has done the same thing!
Click to expand...
Click to collapse
I too am on my third watch being shipped out today in fact. New one worked just fine for 2 weeks and then no microphone at all even after a compete device reset.
Add one more to the list. Just got off the phone with Google, sending me a new watch. I am admittedly a bit nervous, hearing that even the replacements are having the same issue. I wonder what the refund protocol would be in that case?
Just an FYI for anyone down the road, they do put a hold on your card for the cost of the watch, and say it will be released "within 21 days" of receiving the defective unit.
Herb.Grinda said:
Add one more to the list. Just got off the phone with Google, sending me a new watch. I am admittedly a bit nervous, hearing that even the replacements are having the same issue. I wonder what the refund protocol would be in that case?
Just an FYI for anyone down the road, they do put a hold on your card for the cost of the watch, and say it will be released "within 21 days" of receiving the defective unit.
Click to expand...
Click to collapse
I was told if the 3rd one had any issues whatsoever they would issue a refund. Just an FYI
Same here.... It is randomly working for me.... Most of the times it does not work.
I have reset the watch 3 times already and seems to be working for some minutes and then it stops working again
Looking back at my calendar, I was in an extremely loud (hearing protection required) environment the day before i noticed my first watch failed and immediately before the second one failed.
I don't see anything in the manual or warranty that indicates this is a problem, but I now suspect the mic couldn't handle it.
wizardPC said:
Looking back at my calendar, I was in an extremely loud (hearing protection required) environment the day before i noticed my first watch failed and immediately before the second one failed.
I don't see anything in the manual or warranty that indicates this is a problem, but I now suspect the mic couldn't handle it.
Click to expand...
Click to collapse
Interesting theory... I work in a shop where hearing protection is required, plus I go shooting at an indoor gun range. I don't remember if either prior warranty replacement happened right after extended time on the shop floor or shooting range, but i'll keep it in mind.
vladthedog said:
Interesting theory... I work in a shop where hearing protection is required, plus I go shooting at an indoor gun range. I don't remember if either prior warranty replacement happened right after extended time on the shop floor or shooting range, but i'll keep it in mind.
Click to expand...
Click to collapse
I think you are right. Number 3 no longer works after I went to the range today...
I went to the shooting range yesterday and had to exchange my Gear Live at Best Buy today. The microphone clearly can't take the SPL. I would suggest not wearing your Gear Live in any environment that requires hearing protection.
Sent from my LG-D850 using XDA Free mobile app
Mine quit responding after I went shooting. My second stopped after using a saws all.
Same problem, but don't think it's hardware...
First watch I had was dead out the box. Second one was fine for a month, then occasionally it would stop listening to voice commands. Sometimes "OK google" would work, other times not. Then later it would work again. No reset or charging or any interruption between it working and not. Sometimes when "OK google works, the "speak now" screen would come up, but it would no longer listen - so it can't be a hardware thing since it heard me immediately before it stopped working, and in fact I can go back to the watch face, say "OK google" again, it'll go to the "speak now" screen, and again won't respond. Also, when it's on the "speak now" screen, after a pause it just scrolls down to the next option in the menu ("take a note", "Play music" etc). I haven't used it anywhere loud (no gun ranges or anything), and the problem is sporadic, but frequent enough to be unusable as it should be. I did all the usual to try to fix the problem (re-pairing, removing apps, resetting, restarting, including a factory reset) but to no avail.
I have sent it back for another replacement ($200 temporarily on my card...), but I'm worried about this problem, and the dead out of the box issue. If it happens again, I'm going to get a refund, and choose another watch. Such a shame because this was a Christmas gift for me.
Same problem
I was looking for someone with the same problem as mine and found this post. Happens exactly the same for me and, reading your answers I realized the microphone stopped working the day after I went to a shooting range too. In real my voice commands do not stop working at all, but I have to SCREAM besides the watch to work.
My problem is, I live in Brazil, and bought a used watch during a business trip to the USA, than I don't have the coupon, or warranty. Anyone knows if it is possible to change only the microphone? seems difficult to replace welds on this boards. I guess will I have to replace the complete main board. Does someone have done that already? It is hard to find replacement parts for these watches...
---------- Post added at 08:08 AM ---------- Previous post was at 07:52 AM ----------
Just to complete the information, according to IFixIt (www .ifixit .com/ Teardown/Samsung+Gear+Live+Teardown/27038 - remove the spaces on the beggining of the link), the microphone is a InvenSense ICS-43430 (I don't know how they know that, because on the picture, over the mic is written NL2031).
Considering this is the right component, it is really cheap to buy a replacement - store .invensense .com/ProductDetail/ICS43430-InvenSense-Inc/495200
Than lasts only the final question. It is possible to replace this component? People who gave cell phone assistance should be able to do that?
same here.
Count me in. The microphone stop, working about after 3 weeks. The problem is I live in Greece and i bought it through ebay from US so no documents nothing. Isnthere any solution on this?
This morning my Nexus 5 was turned off all of a sudden after not having used it for 20-30 minutes. I held the power button and nothing. I plugged it into power and the "Google" screen appeared. It then went into a reboot loop on and off, on and off, on and off. I held the Volume Buttons and it went into fastboot, but then boot looped out again and again. Searching on Google yielded that this was indeed a common problem. See this link below:
http://www.reddit.com/r/Nexus5/comments/2rpfuj/nexus_5_broken_power_button_keeps_rebooting
I called Google via the Hardware Warranty Center (1-855-836-3987, open 24/7):
https://support.google.com/googleplay/troubleshooter/3070579
Unfortunately, my device is past the 1 year warranty period (surprise, just like the others in the reddit link above). Google was helpful enough to call LG on my behalf, explain the situation, and hand me over. LG's warranty period is 1 year as well, so if I wanted to send in my device, I could do so but it would cost me to have it repaired. Unfortunately, they were unwilling to provide an estimate. Sending in the device to have the damage assessed is free luckily. The repair facility is in Fort Worth, Texas, and will take 5-7 days to estimate damage and repair (not including shipping time).
I decided to call T-Mobile to see if I they had the Nexus 6 in stock, just in case. They did. I also asked if they could do out-of-warranty repairs. They didn't, but they referred me to a nearby cell phone repair store. Just up the street from me! I didn't even know the place was there.
I called them and inquired if they could fix it. They said yes, but might need to order the power button if they don't have the correct size. Here's the meat of the post for those of wondering how much it will cost to fix: it would cost $35 if the power button needed adjusting, or $70 (with T-Mobile discount) if the power button needed to be replaced and re-soldered to the board. I took it over to get it inspected to see if they had the correct size power button. They disassembled it in the back, inspected it, and told me that luckily they had the correct-sized part. I figured sure, let's go for it, drove home, waited an hour or two and went back. I am happy to say that the power button is now working good as new!
TLDR:
- Call LG for out-of-warranty repairs at 1-800-243-0000. You have to FedEx your device, but shipping is taken care of.
- If you don't want to mail in your device, call your local T-Mobile store to refer you to a local repair shop.
- I found on Google that some people soldered in a new button themselves, but I didn't want to do that. If you feel so inclined, it apparently only takes an hour or two.
In the UK, Play store devices have a 2 yr warranty.
Sent from my Nexus 5 using XDA Free mobile app
matt_not_andrew said:
In the UK, Play store devices have a 2 yr warranty.
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Sadly I don't think anyone in the US offers a 2-year warranty or I'd be all over it for a Nexus 6.
The only option is $8-10/month insurance (but unfortunately I'm on a $30 prepaid plan, so no insurance for me), or paying Motorola.com for their extended warranty an extra $150.
Anyone else know of a better US-based 2-year warranty for a Nexus 6?
Hello I have the same problem. I have still the warranty but my phones is unlocked and rooted. Will they replace it? Because it's an hardware failure. It has nothing to do with the root.
Google are usually pretty lenient with root on nexus devices, after all they are intended for the developer community, but there are plenty of threads on how to return your device to stock on here if you don't want to take the chance they'll refuse.
I know how to unroot it, but I can't even start the phone. And that's the question. Why should they void my warranty, if the power button is stucked and I can't unroot it.
Google have said, in print, that root does not affect the warranty IF, as you say "it's not software related". LG does not take the same view.
Try Gravity screen with proximity on/off.. no buttons touched.
How can I try it when my phone don't turn on
Till when is your warrenty valid? I had a similar problem last December and my warranty was due to expire in Jan this year. I managed to start my phone once by trying different ways to press the power button, and once it was on I jumped on the opportunity and unrooted and untampered it. Since I bought my phone from eBay, I had to visit LG for the repair. They checked my phone and said that they would have to replace the entire motherboard. Since it was in warranty and I was fully backed up, I agreed with it and received the phone in 2 days.
I had to send my N5 for an RMA recently because of power button issues. At first, a few hard taps around the power button fixed the problem momentarily but this trick lasted only about a month. After that my phone was unusable and I had to send the device in for RMA. Google Canada agreed to provide the RMA even if my phone was 3 months out of warranty (probably because power button failures are a known problem).
Now I have a refurb N5 and I want to preserve the power button as much as possible so I use a Nillkin flip case with a magnetic contact. The cover wake/sleep the phone automatically so I never have to hit the power button.
The only real fix to that problem is to solder a new button to the main pcb. Since LG repair centre won't waste time with such a risky procedure they only replace the whole PCB. Small repair shops will change the button.
It's pretty sad that these phones are doomed with a predictable failure like that. It remind me of my Motorola Atrix, a great phone except they all died from the same wifi-radio failure at some point. The fingerprint reader also broke consistently.
A friend had a similar issue with the power button, google wouldn't fix it since it was out of warranty but lg fixed it free of charge.
I had the biggest scare of my life last night as I was abruptly woken up by my phone in a reboot loop, I suspected correct, it was the power button. Thankfully is hasn't happened since, but the power button is now more sensitive than I'm used to.
Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.
I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.
exorz said:
I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.
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Exorz - have you found an answer to this? My wifes phone started having this problem today. Just got off the phone with LG to send it in for an estimate but I wont know how much for a few weeks...
I had the same issue in February.But there is no Google service in Turkey , so I sent my N5 to LG Turkey Service within 2 years warranty.(Device was not rooted)also wanted to change battery and back cover.They changed battery , cover and power button for free (0$) and they did not change the motherboard.Button is working well now.I don't understand why they want to change motherboard.
hayzooos said:
Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.
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I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?
Scientist07 said:
I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?
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Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.
hayzooos said:
Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.
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Well I don't think my battery is the problem but the power button instead. It started just last week. Found a fix that requires opening the phone and I was trying to avoid that. Seems like I would have to open the phone after all. Thx for the answer though.