Database Develop

[Q] Anybody have experience with ATT Warranty Center?

Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?

I don't have any experience while owning a Captivate and going to the Warranty Center...
But when I had my Samsung Impression, and the phone display (it was a touchscreen with a slideout keyboard) completely stopped working, it wouldn't register any touch at all, I took it to them, they turned it on, tested that it truly didn't work, and they gave me a new phone (might have been refurbished) on the spot. Walked out with a smile on my face and went on with my day.

Same experience with two LG Xenons with bubbles under the screen. On the spot replacement within 10 minutes after they verified that the moisture sensor was clear.
Sent from my SAMSUNG-SGH-I897 using XDA App

Refurbished phones are the replacement. Very easy to deal with.

I had the same thing with my wife's Bold - warranty center didn't really try to fix it, just did the replacement. You have to make sure to do the data wipe before the exchange, and they can't do much in terms of data transfer. Process itself is very quick and straight-forward.
For my captivate GPS I just did a mail replacement. Gives me the time to swap everything at home with no pressure.

Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.

jaykishora said:
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
Click to expand...
Click to collapse
The Warranty Repair Center in my town doesn't stock Captivates. They'll take a look at the phone to see if it was damaged or submerged, then tell you to call the 800 number. Or, you can skip driving in to a warranty center and just call the 800 number. The people there will talk you through some basic troubleshooting, then ship you a replacement (ground is standard, you can pay for an upgrade to overnight). You have 10 days after that to return your phone.
As for your GPS problems.... if you've upgraded to JH7 and can get a solid lock out in the open under a clear sky, well... Sorry to disappoint, but your replacement phone is probably going to have just as many problems with the GPS. I do (and I'm on my 4th Captivate), so do 7 of my friends and coworkers who have Captivates, and so do about 90% or more of the people reporting on the forums.
According to AT&T and Samsung, the JH7 update 'addressed the GPS issues'. And it did make it better... Before, it would just about never lock on. Now I can usually get a lock within 10~20 seconds and it'll show me where I should be.... until I go for a drive.
The test is this: install My Tracks and go for a drive around town. Once you're done, take a look at your track.
If you've got a softtop convertable or a fiberglass roof, you're good.
If you've got the phone far forward on the dash and have a large, steeply raked windshield, you're good.
If you've got a large sunroof, you might be good.
Otherwise, you're stuck with a measured 50m~100m accuracy (it reports 15m~30m, but don't believe it) if you can even maintain lock.
Good luck!

RexEscape said:
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
Click to expand...
Click to collapse
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App

Very easy to deal with IMO. I am on my 3rd captivate.
1st one experienced random shutdowns, 2 days later received second one in mail and wouldn't get any network signal, 2 days later my 3rd and hopefully last captivate was on my doorstep.
All you have to do is send in your old unit. I was satisfied with the android people over at ATT.

Dealing with AT&T is MUCH more pleasant then dealing with Samsung for your warranty support. They're quick, they're nice, and they get you in and out in about 30 minutes.

z28james said:
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Yeah, I don't think it's that. It wasn't just on the Browser. It was also doing it while I was just flipping through the apps or reading an email using the stock email, or SMS, or looking at Settings. Anything I was on, it booted me out and took me to the Home screen. I returned it. I'm getting my 5th Cap today.

Thanks for all the replies. I'll post my experience if it turns out to be any special or interesting.
One other question. My phone is currently rooted. Should I spend effort unrooting it or it should be fine?

Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!

Pleasant experience
I went to the AT&T warranty center last weekend and was in and out of the store in less than 10 minutes with a new Captivate in hand. It was an extremely pleasant experience.
Just want to say that this replacement device (new and not refurbished) locks the GPS in about 10 sec inside the car and even faster under the sky and remains spot on. This leads me to believe that it may be some batches of device with buggy hardware with GPS issues.
Thanks

100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App

RexEscape said:
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Click to expand...
Click to collapse
I'm a manager at one of the at&t device support centers. Odin one click flash to original software is the only way to pass our inspections. We're not dumb. We can see if you've monkeyed with it in exactly 3 clicks
Sent from my SAMSUNG-SGH-I897 using XDA App

Walked in, gave them a Captivate that refused to charge, boot, or respond in any way, walked out with one that works.
Took maybe 30 minutes tops.

danalo1979 said:
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.

jaykishora said:
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
Click to expand...
Click to collapse
Looks like you were lied to.
Unless if you were still under your 30 days, which would put you under the buyer's remorse program [completely apart from Warranty], then you'd be receiving a new model.
+ most Warranty Captivates are affected by the random shutdown issue, as they aren't scrapped if they're under the affected IMEI range.
You're using a refurbished Captivate, all in all.

My first phone was rooted and then the random crashes started. It got so bad I couldnt turn the phone on unless I did a battery pull then with the charger plugged in and finger banging and milking a cow at the same time.
I finally got it into download mode and went back to stock. I went to the tech center explained what happened and she replaced it right on the spot and gave me a NEW phone, battery and charger. BUT she gave me my old battery cover. :-(
Sent from my Captivate.

[Q] Strange Ringtone And General Phone Issue

Ok, first off I just want to say I have searched around the forums for a similar problem in hopes for a solution and to avoid reposting a question.
For information about my phone, see below the problem description.
Here is the problem:
This just started today, the phone will not play any ringtone or notification sound. I can confirm the speaker itself still works by playing music or choosing ringtones. Alarms do still work, just not call tones or notification tones(even using default ones).
Now that is only part of the problem, along with that, is the fact that when a text message is received, I can view it and dismiss it (Using Handcent as Default). But 30 seconds to a minute after getting the message, or usually while replying to it, the screen will go black and the capacitive buttons stay lit up. No button presses are registered and the only way to gain access into the phone is by removing the battery and putting it back in.
I am also not getting every message sent to me, some will come through while others don't.
Another unrelated issue:
If I wait an extended time between listening to music, usually 20+ hours, for the first minute or so I hear a little bit of static and then it clears up and doesn't happen until the next day.
Info about the phone:
I bought the phone new on eBay at the end of September, the 28th.
The only modification done to it is doing the latest VooDoo lagfix from the link below(I did this within two weeks of having the phone, and it worked fine):
http://forum.xda-developers.com/showthread.php?t=784170
Aside from that, the phone is completely stock running the latest OTA update.
I am using a GoPhone SIM card that has never given me any issues before.
Kernel Version: 2.6.29 voodoo_lagfix_3.0_v1.10
Firmware: 2.1-update1
Build: ECLAIR.UCJH7
Baseband: I897UCJH7
My Background
This is only my second Android phone, coming from the myTouch 3g. I have had the same SIM card for years. Now I have the Captivate, and this is the first time it has given me this kind of problem. I have experience flashing ROM's and all that, I just wanted to wait for an official update for the Captivate to see if GPS gets improved.
I hope I have provided enough information to diagnose the problem, let me know if there is anything else you need to know and thanks for your time.
Side note if this can't be resolved with you guys:
Would I be able to call up Samsung and get a replacement from them?

codyrt said:
[*]I bought the phone new on eBay at the end of September, the 28th.
Side note if this can't be resolved with you guys:
Would I be able to call up Samsung and get a replacement from them?
Click to expand...
Click to collapse
Probably why it was sold on Ebay in the first place. Just a shot in the dark, maybe the speaker connection is loose? There are a few threads about taking the phone apart if you are so inclined.
Can't see how it would be a warranty, you bought it through a third party. Could always try.
Swyping...please read slowly!

cappysw10 said:
Just a shot in the dark, maybe the speaker connection is loose?
Can't see how it would be a warranty, you bought it through a third party. Could always try.
Click to expand...
Click to collapse
I did think something like that at first, but every other sound works fine and when it is supposed to(startup sounds, games, etc.). And I would think if it's a loose connection that shaking the phone or moving it around would make sound cut out, but it doesn't.
I figured the manufacturer warranty wouldn't apply, but I have gotten warranty replacements in the past on other electronics from eBay. So maybe a little fibbing will be in order to receive another unit.
I'm thinking it is something software, I have no clue what, I haven't made any major software additions or changes since yesterday. But if all else fails I will try changing to a different ROM and if that fails, get a replacement from Samsung.

I would try flashing again.....and running that kernel....kinda makes your phone far from stock...

For some reason the issue has stopped. I only did a few things, I powered off the phone, turned it on with the 3-button combo, and then restarted the phone from that menu. After the restart, I reassigned the notification tones and ringtones to what they were(my personal choices, not system sounds) and it seems to work.
I will probably wait a few days to see if it occurs again, and if it does, I will move on to a ROM from the Dev section because I am convinced its just some apps conflicting with each other.
newter55 said:
and running that kernel....kinda makes your phone far from stock...
Click to expand...
Click to collapse
I figured that was a minor modification, so i just counted it as stock, but I see what you're saying.

Google Play - How long to exchange / what is the process?

So I received my 16 GB and really like it. However I do seem to have the left side of the screen slightly raised, as well as some screen flicker.
May try to get it exchanged - What time frame does this have to happen with the Play Store? Do they send you a new one then you send back the old one?

After waiting an hour on hold, I finally spoke to someone. They took down my email and said someone will contact me within the next 24-48 hours.
Honestly, I'm never going to buy another piece of hardware from google again.

Foxman2k said:
So I received my 16 GB and really like it. However I do seem to have the left side of the screen slightly raised, as well as some screen flicker.
May try to get it exchanged - What time frame does this have to happen with the Play Store? Do they send you a new one then you send back the old one?
Click to expand...
Click to collapse
My experience thus far.....
Google unable to cancel overpriced preorder
Cancel order at other retailer ($40 cheaper).
Preorder arrives, notice that device as been sealed, seal was broken, then resealed.
Turn on Transformers, looks amazing! Stop video and notice screen is not responding.
Notice left side in portrait mode is raised, apply pressure and touch function resumes (keep in mind this tablet is now 30 minutes old already defective)
Notice dead pixel
Call Google and was on hold for OVER an hour (obviously I'm not the only one having an issue)
Finally get someone on the phone who has absolutely no clue about what to do.
Says they'll offer a new replacement
Instead of providing an RMA#, they said the issue will be "escalated"
Still no RMA#, still sitting out $279 with a defective tablet.

Hope you get this resolved.
Does anyone have any experience with the process?

I'm getting mine RMA'd as well. Mine has the screen coming loose from the adhesive on the left and right side when holding the tablet in portrait mode.
I was on hold for over an hour before I spoke to someone. He had never heard of my problem before and he's said he's taken hundreds of calls over the past few days. I'm getting mine RMA'd but he said a Tier 2 support person is going to be contacting me through email (why, I don't know.) He also stated that they would send a return shipping label so I can send my original one back.
Still waiting on the email, granted it's only been about 2 hours since I spoke to the rep.

Itsfugginhot said:
My experience thus far.....
Google unable to cancel overpriced preorder
Cancel order at other retailer ($40 cheaper).
Preorder arrives, notice that device as been sealed, seal was broken, then resealed.
Turn on Transformers, looks amazing! Stop video and notice screen is not responding.
Notice left side in portrait mode is raised, apply pressure and touch function resumes (keep in mind this tablet is now 30 minutes old already defective)
Notice dead pixel
Call Google and was on hold for OVER an hour (obviously I'm not the only one having an issu!e)
Finally get someone on the phone who has absolutely no clue about what to do.
Says they'll offer a new replacement
Instead of providing an RMA#, they said the issue will be "escalated"
Still no RMA#, still sitting out $279 with a defective tablet.
Click to expand...
Click to collapse
I feel your pain.
Received my tablet yesterday and noticed that the seals had been broken and then resealed. Charged up my tablet completely before turning it on. Upon turning it on I was greeted with the lovely message of "Unfortunately, Nfc Service has stopped.". I click OK and it keeps popping back up. Cannot do a dang thing on this tablet.
And I also have the issue where my screen is slightly raised on the left side.
Called Google and after being on hold for an hour was told the arrival date of my replacement was TBD. Hopefully I will get a call/email today from the 2nd tier. With my luck Google will charge me for shipping...

I'm having the same bad experience as everyone else.
Google Play store = FAIL!
Last time I preorder hardware from them. Poor delivery, poor quality control, and poor customer service. People shouldn't have to wait hours on hold to talk to someone who has no clue how to do returns or exchanges.

Luxferro said:
People shouldn't have to wait hours on hold to talk to someone who has no clue how to do returns or exchanges.
Click to expand...
Click to collapse
In fairness there's only an hour-long wait because of the amount of people ringing up to ask where their tablet is. Although I agree, they should have a separate repairs/returns call stream to handle those calls directly.

I called them last night, was on hold for 55 minutes, told them of my issue (dent on Nexus 7 out of the box), guy said he will need to escalate the issue, asked for my email address, and that they'd contact me within 48 hrs. 2 minute conversation with the guy total.
I've received an email about our conversation and currently waiting for a real response...

same boat, on hold for about an hour last night, spoke to someone about my backlight (bottom of screen doesnt always light up) said they will escalate and contact me within 48 hours. BS, last time I order from google.

Heaphone socket issue?

My HTC One seems to have developed an issue with it not being able to detect headphones in the headphone socket.
It happened within a couple of hours, I was using the same set of headphones earlier, working fine, nothing changes, go to insert them later, no detection...
I've installed SoundAbout and that lets me change the output to the headphone port to listen to music, so I've got a work around (I'm away atm, so can't send the phone back for another week).
I was wondering if this was a common issue? Or whether I've done something wrong...
Oh yes, I've rebooted and tried a different set of headphones which are "known good" to no avail.
Thanks,
Berny

Headphone socket
Berny Stapleton said:
My HTC One seems to have developed an issue with it not being able to detect headphones in the headphone socket.
It happened within a couple of hours, I was using the same set of headphones earlier, working fine, nothing changes, go to insert them later, no detection...
I've installed SoundAbout and that lets me change the output to the headphone port to listen to music, so I've got a work around (I'm away atm, so can't send the phone back for another week).
I was wondering if this was a common issue? Or whether I've done something wrong...
Oh yes, I've rebooted and tried a different set of headphones which are "known good" to no avail.
Thanks,
Berny
Click to expand...
Click to collapse
I have a similar issue - I got my One on Sunday from Carphone Warehouse in the UK, and the headphone socket has yet to recognise any head phones, including the ones in the box. Quite annoying as it took six weeks for them to get hold of a black one. Everything else is fine. I have mailed HTC via the support website but have no idea what their support is like. I can't find a bunch of complaints so it's either something rare, or a non issue and I've missed something obvious.

dreg42 said:
I have a similar issue - I got my One on Sunday from Carphone Warehouse in the UK, and the headphone socket has yet to recognise any head phones, including the ones in the box. Quite annoying as it took six weeks for them to get hold of a black one. Everything else is fine. I have mailed HTC via the support website but have no idea what their support is like. I can't find a bunch of complaints so it's either something rare, or a non issue and I've missed something obvious.
Click to expand...
Click to collapse
Why HTC? Take it back to CPW get it changed or refunded.
Sent from my HTC One using Tapatalk 2

seanicca said:
Why HTC? Take it back to CPW get it changed or refunded.
Click to expand...
Click to collapse
Well that was just see if they might reply saying "try this" or "this will be fixed in an update". Optimistic, I know. Evidently your advice is sound however, as I have just received a reply that indicates they have not really thought the issue through:
" I'm sorry to hear that you are experiencing difficulties with the headphone jack not working.
The reason for this is could be down to multiple factors, to enable me to identify and resolve the issue we will need to go through some troubleshooting and eliminate some of the possible causes.
To resolve this, I would like you to perform the following steps:
Soft reset your device.
To do this you will need to remove the battery while the phone id turned on, for 20 seconds, replace then turn back on and test the device.
If signal returns and then drops shortly after then it will be an issue with the software.
Factory reset your device
WARNING: A factory reset will delete all of your data, including text messages, contacts and applications it is therefore extremely important that a back up has been completed and the SD card removed before conducting the reset.
From the Home screen
Press Menu Key
Go to Settings
Tap SD and Phone Storage
Tap Factory Data Reset
Tap Reset Phone
Tap Erase Everything
If your device is still experiencing issue after a factory reset then it may be a hardware issue...."
It goes on, but yes back to CPW for a replacement I guess - I will factory reset it and check the socket before I hand it back. If I get any joy with that I'll report back.
Just hoping it doesn't take another 6 weeks to get another black one. This one was unlocked as well, so I was quite pleased with that.

If it's faulty you can ask for a refund. I think all CPW phones are SIM free. I got mine from P4U sim free
Sent from my HTC One using Tapatalk 2

Faulty button on Watch R

I was lucky enough to be given a LG Watch R for my birthday back in february.
Since then Ive used it as stock, no modifications. Love it.
Today, Im just about to start the dishes, Go to check what time it is by pressing the button, only to notice its sticking out more than usual....
Sure enough, the button has popped out. Im lucky as its still in warranty, but Im still devastated as I have no clue how it happened.
Has anyone else have this happen to them? had a look around, seems like its only me...
Ive had a good try to get it back in, there are no screw markings so cant screw it in. wont just "click" in.
The button still works whilst its in, screen on and off, power off ect. Im just glad I didnt wash the dishes before checking
How are LG with warranty/replacements? this is my first LG product (other than my old tv, served me 7 yrs no issues, un like their watches..it seems...)
(first my tv fails its firmware update, then my windows 8 fails to recognise my hdd, then my sim card beaks :allowing everything but inbound calls to function: giving me a heart attack thinking it was something id flashed.., And now my LG watch button popps out?!?! WTF, am I cursed with tech now?!!?)

Have since spoken to LG..
They seem to be helpful so far.
If you have never made a claim against LG before, All I had to do was call, give the Serial number for my watch, the date it was purchased, a simple description of the fault.
They I have had to email them with photos showing the fault along with a given Ref. They have advised a turn around of 7 days for the repair/replacement.
I hope they can explain why/how it happened, so I can avoid any issues in the future. As I haven't found anyone else with the same issue, it doesn't seem to be regular. But for the price were paying, I like to know its going to be ok for another 2 years.

snowblind2142 said:
I was lucky enough to be given a LG Watch R for my birthday back in february.
Since then Ive used it as stock, no modifications. Love it.
Today, Im just about to start the dishes, Go to check what time it is by pressing the button, only to notice its sticking out more than usual....
Sure enough, the button has popped out. Im lucky as its still in warranty, but Im still devastated as I have no clue how it happened.
Has anyone else have this happen to them? had a look around, seems like its only me...
Ive had a good try to get it back in, there are no screw markings so cant screw it in. wont just "click" in.
The button still works whilst its in, screen on and off, power off ect. Im just glad I didnt wash the dishes before checking
How are LG with warranty/replacements? this is my first LG product (other than my old tv, served me 7 yrs no issues, un like their watches..it seems...)
(first my tv fails its firmware update, then my windows 8 fails to recognise my hdd, then my sim card beaks :allowing everything but inbound calls to function: giving me a heart attack thinking it was something id flashed.., And now my LG watch button popps out?!?! WTF, am I cursed with tech now?!!?)
Click to expand...
Click to collapse
I just had this happen to me on first day.. My fault for trying to wind the button like my wife's Apple Watch. Anyway a dab of crazy glue fixed it. I bought mine used so no warranty. If you have warranty go that route first. Just enough glue for the bottom of the button to contact the cell pad. Too much and you will freeze the button.
even though all looks 100% perfect I have decided to now treat this watch like it is not i167 rated for water. Basically I will keep it out of the shower and pool.