Xperia Z1 Lollipop Activesync problem - Xperia Z1 Q&A, Help & Troubleshooting

Hi everyone,
I have updated my Xperia Z1 to Lollipop yesterday and sofar I am happy with the update overall.
Except for one thing.
Since the update I can't get my Exchange mail to work.
At first I can setup the mailaccount and everything goes fine (as long as I sync Contacts first, the Calendar and then Email, otherwise it won't download contacts and calendar items). But after setting it up, it syncronizes once and after that no more mail is being downloaded.
A manual refresh of the inbox throws the error "Cannot connect to server".
Sending emails is working fine, they are immediately delivered, but receiving them isn't.
If I look at the logs on the firewall and Exchange server I don't even see any connections when I manually refresh.
What I have tried sofar:
- Delete and reconfigure Exchange on the device.
- Set the options to "Allow all certificates"
- Tried the Outlook for Android app, this works fine, but doesn't fill my contacts, so it's not usable for me.
- Disabled TLS 1.2 on the exchange server (Read on several pages that TLS 1.2 handshakes on 5.0.x don't work nicely and this might be the cause)
- Deleted the sync-relationship through OWA
I am seriously baffled by the fact that it syncs once after setup and then stops receiving mail, but stil sends mail.
Anybody who had the same problem or might have some tricks I could try?

JanssuhhhNL said:
Hi everyone,
I have updated my Xperia Z1 to Lollipop yesterday and sofar I am happy with the update overall.
Except for one thing.
Since the update I can't get my Exchange mail to work.
At first I can setup the mailaccount and everything goes fine (as long as I sync Contacts first, the Calendar and then Email, otherwise it won't download contacts and calendar items). But after setting it up, it syncronizes once and after that no more mail is being downloaded.
A manual refresh of the inbox throws the error "Cannot connect to server".
Sending emails is working fine, they are immediately delivered, but receiving them isn't.
If I look at the logs on the firewall and Exchange server I don't even see any connections when I manually refresh.
What I have tried sofar:
- Delete and reconfigure Exchange on the device.
- Set the options to "Allow all certificates"
- Tried the Outlook for Android app, this works fine, but doesn't fill my contacts, so it's not usable for me.
- Disabled TLS 1.2 on the exchange server (Read on several pages that TLS 1.2 handshakes on 5.0.x don't work nicely and this might be the cause)
- Deleted the sync-relationship through OWA
I am seriously baffled by the fact that it syncs once after setup and then stops receiving mail, but stil sends mail.
Anybody who had the same problem or might have some tricks I could try?
Click to expand...
Click to collapse
Same Prob with Exchange 2010 and no idea!

Related

Google Sync with Diamond

Hey everyone,
Google recently released official sync support for Windows Mobile devices. Google Sync supports synchronization with Google Calendar and Google Contacts. Instructions can be found here.
The issue is that the instructions and respective screen shots do not correspond with the Touch Flo interface, and I see no way of inputting a server address within the Diamond's ActiveSync client.
Does anyone know how to set up Google Sync with the Diamond? Any help is appreciated! Thanks!
Elliot
Just follow the instructions from the link you provided.
I will start you off:
Start>Programs>ActiveSync>Menu>Add Server Source....
..and then follow the instructions from your link!
Thank you! I was confused because it asked for my email address before the server address. My calendar and contacts synced almost perfectly, but I still have a couple of issues that maybe you could resolve:
1. Despite that everything synced, ActiveSync shows an "Attention required" message that says,
"Synchronization could not be completed. If this condition persists, try deleted and then re-creating the device's sync relationships.
Support code:0x80004005"
2. Is there anyway to get the Diamond's calendar application to recognize and distinguish between the multiple calendars I have in Google Calendar?
Thanks again,
Elliot
Google sync is used only for contacts and calendar sync, so if you check the mail or task in the option of activesync, you will have an error.
Just check contact and calendar and enjoy.
++
I've had no luck in getting this to work. Always get this error 'ActiveSync cannot reach the server. Check that the server address and proxy server settings are correct' Support code: 0x80072F78
Any ideas?
Google Exchange
jezzer said:
I've had no luck in getting this to work. Always get this error 'ActiveSync cannot reach the server. Check that the server address and proxy server settings are correct' Support code: 0x80072F78
Any ideas?
Click to expand...
Click to collapse
It will work as I've tried it setting up sever on the diamond, but you can also do it via activync.
I have stopped using it as I would get a couple of good syncs then the same error messages as your getting.
Also google and outlook do not play nice with each other.
All my contacts revert to Lastname_Firstname on my diamond, and the "file as" gets messed up.
fadge
Just configured the sync options on my Diamond (1) with WM6.5. But the contact sync works fine, but none of my google calendar items will appear in the calendar of my Diamond.
Is this due to WM6.5? Or are there other possibilities?
Well I successfully synchronized my HTC Diamond. But after this the ActiveSync on my handset would start automatically after regular intervals creating memory issues for me. I tried all the methods available on this forum to solve this problem but finally I had to Hard-Reset my handset. So pls try this on ur own risk.
I just configured my phone to sync every 4hr on and off-peak times, but only told it to sync contacts and it seems to be working pretty well.
Hopefully, this will reduce the amount of time it spend syncing and then I can let OggSync manage my calendar. Unfortunately, I synced my calendar and contacts first so I now have a bunch of duplicate events on my google calendar.
I wish I had know about this months ago... doh! Thanks!

Hotmail Syncing

Sorry if this has been addressed already, but I thought it relevant so I'm posting it here. I've always used just my GMail account with the native app and it's worked fine so I never really bothered with my Hotmail account since it's only POP mail and I feel that having it poll my Inbox every 15mins drains the battery heavily. But I read this morning that they've just started rolling out the new Windows Live Hotmail Wave 4 today, which includes Exchange ActiveSync support for Push email and Account syncing for Calendar and Contacts.
As it's being rolled out in clusters, my account hasn't been upgraded yet. But I decided to try to set up my account to Push anyways and it seems like it's working fine.
If you want to do the same in the Stock Email App, Add a New Account. Then input your Email Address and Password then hit the Manual Setup button and Select Microsoft Exchange ActiveSync and use these settings:
Domain\Username: \username@hotmail.com
Password: password
Server: m.hotmail.com
Use Secure Connection (SSL): Yes
Accept all SSL Certificates: No
hit Next, then make sure the Email Check Frequency is set to Automatic (Push) and then just set your other sync options. (I've only synced mail since my contacts and calendar are synced with GMail).
I'm sure some things will change when my account actually gets the upgrade, but for now, it's basically all I need.
Full Disclosure: I'm on 2.2 and using the stock Email App for this. I don't know how this will impact 2.1 or if you're using K9 or Touchdown, etc. so feel free to post you results.
Just tried your settings with the 2.1 email app and it's no go.
Just tested...
...and it works! Running 2.2 (FRF50).
Even though I rarely use it and that it's mostly used for pretty useless mail it's still nice that it works, finally.
prettyboy85712 said:
Just tried your settings with the 2.1 email app and it's no go.
Click to expand...
Click to collapse
Using stock 2.1 update 1, it works except there's no calendar option(should only available in 2.2), but the server is not very stable, need a few more retry to connect
Must be why it failed then.
2.2 you can add with out having to change any settings.
Do you know the setting to use in any other apps? The stock mail app doesnt allow showing html pictures, so i'd prefer to use k-9 or touchdown...
THANKS!!
theletterj said:
Sorry if this has been addressed already, but I thought it relevant so I'm posting it here. I've always used just my GMail account with the native app and it's worked fine so I never really bothered with my Hotmail account since it's only POP mail and I feel that having it poll my Inbox every 15mins drains the battery heavily. But I read this morning that they've just started rolling out the new Windows Live Hotmail Wave 4 today, which includes Exchange ActiveSync support for Push email and Account syncing for Calendar and Contacts.
As it's being rolled out in clusters, my account hasn't been upgraded yet. But I decided to try to set up my account to Push anyways and it seems like it's working fine.
If you want to do the same in the Stock Email App, Add a New Account. Then input your Email Address and Password then hit the Manual Setup button and Select Microsoft Exchange ActiveSync and use these settings:
Domain\Username: \username(at)hotmail(.dot)com
Password: password
Server: m(.dot)hotmail(.dot)com
Use Secure Connection (SSL): Yes
Accept all SSL Certificates: No
hit Next, then make sure the Email Check Frequency is set to Automatic (Push) and then just set your other sync options. (I've only synced mail since my contacts and calendar are synced with GMail).
I'm sure some things will change when my account actually gets the upgrade, but for now, it's basically all I need.
Full Disclosure: I'm on 2.2 and using the stock Email App for this. I don't know how this will impact 2.1 or if you're using K9 or Touchdown, etc. so feel free to post you results.
Click to expand...
Click to collapse
Worked for me on 2.1 email app. Now, how do I get a widget to show me the unread count?
Finally MS do something useful to their antiquated service!
Tried it, but doesn't work (yet)
Do you get an e-mail when your account is upgraded?
Guess that is cool if it works, but you can only have 1 Exchange Activesync account on any device...that includes iPhone, WinMo etc...
Has this stopped working for anyone? I'm just getting 'unable to connect to server' now.
Same here, getting the "Unable to open connection to server."-message now.
The wierd thing is that yesterday I got the little yellow bar up top in Hotmail telling me to restart the browser to try the new version (which is what actually got me to try this) but nothing really changed, rollback?
Rusty! said:
Has this stopped working for anyone? I'm just getting 'unable to connect to server' now.
Click to expand...
Click to collapse
Can confirm this
techlogik said:
Guess that is cool if it works, but you can only have 1 Exchange Activesync account on any device...that includes iPhone, WinMo etc...
Click to expand...
Click to collapse
Technically true, but two Push accounts can be accomplished on both Android & WinMo(windows live + exchange)
For us with X10's who are stuck with version 1.6 of Android,
What are the settings to get this working in K9? Has anyone successfully got it working with that mail prog?
Thanks!
Still not working here. Go Microsoft
Small update:
My Hotmail account was upgraded to Wave 4 this morning... Hotmail via Exchange? Still no go. It worked for about an hour back on 17th June, and nothing since.
Well it's all working again now
so its real push service?
if yes i need try this
i wa susing SEVEN but lack of html =(
Yes, it's proper push.

error 86000108

when i try to sync my emails with my live.de (hotmail) account i always get the error 86000108. if i uncheck the email-sync box synchronization works fine (without email of course). if i check the box again i get this error back (m.hotmail.com).
the used email is my live.id so i can´t delete it from my phone and set it up again afterwards to see if it works fine then...
From memory 86000108 used to relate to having a corrupted item causing the sync to fail. In this case obviously in your mailbox which would explain why disabling it allows the rest of the sync to complete.
I would check Hotmail for any corrupted items and delete them.
Do you have anything else that syncs that mail, Outlook etc?
Yes I have (outlook 2010).
Nevertheless after some hours of swearing and trying I found the solution:
I tried to sync ALL emails, after switching to "only emails from the last month" it works fine. Seems it can´t handle too many mails...
Regards
Similar solution for me - thanks!
It turned out I had a 24mb email that was stopping the sync. Once I permanently deleted the large email, syncing started working straight away.
Just helped a friend with the same issue but a different error code. was his primary live account and it wouldn't sync.
Emptied out his live account but it still wouldn't sync... finally we cleaned out all his messages on his phone (including emptying the deleted messages folder) and that seemed to do the trick!!

Exchange account sync - calendar & contacts not sync properly

Hi,
I came from HTC desire, previously when I used with my office exchange, it managed to sync emails, calendar and contacts perfectly. However, when I changed to SGN, the following situation happen.
- Modify or cancel event from Outlook, phone doesn't get sync (even I sync manually few times), it is still displaying old info.
- Modify contact in Outlook, for example mobile number or name. Phone doesn't get sync and still display the old info.
- Modify contact in phone, for example company, Outlook doesn't get the updated info.
All above are done with process where sync is "triggered" successfully.
Did any of you encounter this problem? Any resolution?
I can't help you, but I'm having problems with email in my exchange account. I have everything set up the same as my last several Android devices, but I can't reliably receive new emails. Sometimes they'll be delayed by a day or so. It's almost like the email client is not using cellular data to update and only using wifi when the device is on. Anyone else have this problem?
maxh said:
I can't help you, but I'm having problems with email in my exchange account. I have everything set up the same as my last several Android devices, but I can't reliably receive new emails. Sometimes they'll be delayed by a day or so. It's almost like the email client is not using cellular data to update and only using wifi when the device is on. Anyone else have this problem?
Click to expand...
Click to collapse
Sounds like account & frequency settings than an issue. Have you verified them? Are you on mobile data all the time?
I'm finding that on occasion it stops syncing mail.. the moment you reboot OR go in and manually ask it to refresh it starts doing it normally again no problems...
I am also having the same problem .. However manually refreshing - sometimes still does not work. It is indeed - very annoying .. I believe the problem is in the Email.apk ..
still no solution found, apart from using different E-mail clients off the market, which work with various success ..
I've been through the settings many times but still have the problem. It just decides to stop syncing sometimes.
iivuch said:
I am also having the same problem .. However manually refreshing - sometimes still does not work. It is indeed - very annoying .. I believe the problem is in the Email.apk ..
still no solution found, apart from using different E-mail clients off the market, which work with various success ..
Click to expand...
Click to collapse
Any alternate email client you suggest? I start to miss HTC mail client.
Although a bit weird, but after flashing this rom (Cassie's XtraLiteRom KKA ThunderBolted! V2.2) it seem to work fine so far. Still observing and hope it does really work.
I am also using the same ROM - there was no improvement for me. I believe the problem is in the E-mail client. The one we have is version 3.0.0.1. Before on another Android phone I used 2.3.5. I tried to replace the new one with the old one - and then it works. The problem is however that the old one is not scaling up to fit the large Gnote screen. It is a lower resolution.
I tried many other e-mail clients - K-9, Kaiten (both of them could not connect to my exchange server (2010)), Moxier - for some reason crashed my contacts and then I tried TouchDown - which is kind-a good and in terms of connectivity - all worked fine - but there were some integration points that were not fit for my taste.
What I ended up doing was a bit weird - but so far works nicely. I downloaded Google Calendar Sync - which takes your Outlook calendar and syncs it with your Google Calendar. Then I downloaded GO Contact Sync Mod - and that does the same for the Outlook and Gmail contacts. So I have both of them running on my PC and they automatically sync Calendar and Contacts. This way - my phone get them through the Google account and .. a bonus is that I have a backup
To check e-mails - I use the IMAP functionality of K-9 as my exchange server doubles up as IMAP too. For the time being - that's OK for me - and I will be hoping that Google will fix up this E-mail client in the Ice Cream Sandwich .. let's hope it is not I SCREAM sandwich
Alternatively - one can use the old E-mail client - 2.3.5 .. for Contacts and Calendar only and use K-9 for the mail .. It is really a matter of preference
I noticed that this may work. Instead of using push notification, use interval sync. This seems to solve it?
It's really weird and I still can't figure out the root cause.
That's a good clue - it appears to fix it!
Iam using SGN with 500+ emails everyday! absolutely no problem at all. I have been user of XE, XL, Sensation etc I personally think this issue arises when data connectivity of the concern operator is down (GPRS / EDGE) however, on WIFI no issues at all
xircoms said:
Iam using SGN with 500+ emails everyday! absolutely no problem at all. I have been user of XE, XL, Sensation etc I personally think this issue arises when data connectivity of the concern operator is down (GPRS / EDGE) however, on WIFI no issues at all
Click to expand...
Click to collapse
Nope it's not the connectivity issue, it's the bug on push notification. Apparently this seems to be a bug in samsung, I didn't have issue in HTC previously.
After changing the push to interval pulling, it works perfectly fine now.
It might be related to 2.3.6 I recall having the issue on 2.3.5 and I'm pretty sure I saw it on my p1000 after I modded it.
My note is still stock.
Sent from my GT-N7000 using Tapatalk
I'm having problems with contact syncing between SGN and Exchange 2010. Create on phone or on Exchange - no way - no sync.
I'm on stock rom xxla6
Any ideas?
andrisd said:
I'm having problems with contact syncing between SGN and Exchange 2010. Create on phone or on Exchange - no way - no sync.
I'm on stock rom xxla6
Any ideas?
Click to expand...
Click to collapse
Forgot to add:
Mail and Calendar is sync'ed OK.
On Galaxy Tab with KRATOS 4.1 everything syncs fine with the same Exchange server.

[Q] Exchange Sync Issues - Please Help

Morning all,
I just picked-up an AT&T Nexus 6. I set it up, upgraded to 5.01, did a wipe after and then configured my phone. I setup Exchange first (hosted Exchange with Rackspace) and started running into all sorts of problems with the native Gmail Exchange App. First it wouldn't sync contacts and calendars - only email. So I did some Googling and the removed the account, re-setup the Syn with just Calendars....and then adding Contacts after Calendars was done...and then added Email at the end after Contacts was done. This worked, but then email wouldn't sync with Push after the initial setup (or with Pull configured either) and would only get new emails after closing the App or rebooting the phone. Frustrated, I wiped and re-started with Nine (gorgeous interface BTW) and it was able to sync contacts, calendars and email all at once - perfect! BUT then the same issue happened - - email wouldn't sync (push or pull) until I restarted the App or the phone. Disclaimer - I have an iPhone 6 and a Note 4 and an iPad Air 2 that ALL sync perfectly fine with our hosted Exchange from Rackspace - never, ever had an issue. I have SSL set to "Accept all Certificates" as well (per the Googling) and still no good. When i try to do a manual Refresh in Nine, it just keeps "spinning" and never syncs-up with Exchange that was either (and just winds-up draining the battery because it keeps trying).
Everywhere I read about people having Exchange problems with the new Gmail app on 5.0 - - supposedly installing Nine solved the problem, but not for me, which is obviously frustrating. Can anyone please give me some hints as to what I should be looking for? I would greatly appreciate any advice and support.
Thanks!
Adam
adamzeit said:
Morning all,
I just picked-up an AT&T Nexus 6. I set it up, upgraded to 5.01, did a wipe after and then configured my phone. I setup Exchange first (hosted Exchange with Rackspace) and started running into all sorts of problems with the native Gmail Exchange App. First it wouldn't sync contacts and calendars - only email. So I did some Googling and the removed the account, re-setup the Syn with just Calendars....and then adding Contacts after Calendars was done...and then added Email at the end after Contacts was done. This worked, but then email wouldn't sync with Push after the initial setup (or with Pull configured either) and would only get new emails after closing the App or rebooting the phone. Frustrated, I wiped and re-started with Nine (gorgeous interface BTW) and it was able to sync contacts, calendars and email all at once - perfect! BUT then the same issue happened - - email wouldn't sync (push or pull) until I restarted the App or the phone. Disclaimer - I have an iPhone 6 and a Note 4 and an iPad Air 2 that ALL sync perfectly fine with our hosted Exchange from Rackspace - never, ever had an issue. I have SSL set to "Accept all Certificates" as well (per the Googling) and still no good. When i try to do a manual Refresh in Nine, it just keeps "spinning" and never syncs-up with Exchange that was either (and just winds-up draining the battery because it keeps trying).
Everywhere I read about people having Exchange problems with the new Gmail app on 5.0 - - supposedly installing Nine solved the problem, but not for me, which is obviously frustrating. Can anyone please give me some hints as to what I should be looking for? I would greatly appreciate any advice and support.
Thanks!
Adam
Click to expand...
Click to collapse
Try mailwise as well
https://play.google.com/store/apps/details?id=com.syntomo.email
Make sure that you set the check frequency to push and check the three sync checkboxes (mail, contacts, calendar)
I had some problems with gmail but mailwise works fine
And it handles the folder tree better than gmail
Nikos2k said:
Try mailwise as well
https://play.google.com/store/apps/details?id=com.syntomo.email
Make sure that you set the check frequency to push and check the three sync checkboxes (mail, contacts, calendar)
I had some problems with gmail but mailwise works fine
And it handles the folder tree better than gmail
Click to expand...
Click to collapse
Thanks! I'll try this now. Much appreciated.
adamzeit said:
Thanks! I'll try this now. Much appreciated.
Click to expand...
Click to collapse
Nikos2k said:
Try mailwise as well
https://play.google.com/store/apps/details?id=com.syntomo.email
Make sure that you set the check frequency to push and check the three sync checkboxes (mail, contacts, calendar)
I had some problems with gmail but mailwise works fine
And it handles the folder tree better than gmail
Click to expand...
Click to collapse
Indeed this worked! Nice app, smooth interface - and appears to have all the features one would need. Thanks very much. It's a shame that the stock Gmail App doesn't work but maybe 5.1 will fix some of these things.
Appreciate the fast response.

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