Lumia 930 continuous freeze unexpected - Windows Phone 8 Q&A, Help & Troubleshooting

Hi guys.. I explain my problem: in short words during the day happens very frequently that the phone goes into freeze ... the touch does not react, but the rest of the system works perfectly: the side buttons work, messages arrive, rings etc .. when it happens I have to do a soft reset and then returns all ok .. I did a hard reset but nothing has changed. This problem makes me think of a faulty closure of some system process such as the one that operates the touch .. it's possible in your opinion? From what can be caused?
thanks

BlackSilverGT said:
Hi guys.. I explain my problem: in short words during the day happens very frequently that the phone goes into freeze ... the touch does not react, but the rest of the system works perfectly: the side buttons work, messages arrive, rings etc .. when it happens I have to do a soft reset and then returns all ok .. I did a hard reset but nothing has changed. This problem makes me think of a faulty closure of some system process such as the one that operates the touch .. it's possible in your opinion? From what can be caused?
thanks
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Click to collapse
Are you on wp10 TP? Both my L920 and L830 used to act the same.

XDRdaniel said:
Are you on wp10 TP? Both my L920 and L830 used to act the same.
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Click to collapse
Sorry... I'm run 8.1 denim in the device.. I don't know just explain me the problem

Related

my diamond is crazy!!! Help!!!!

from several days ago whem i touch in diamond icons never select the one i touch!!!... It selects the icon on left or right but never the right one....
When i have a phone call i select the green icon and it turns the phone off
What can i do?
I aligned the screen thousands of times, i installed the different calibrators and nothing.
I align screen, it works well for a few seconds and becomes crazy again. I soft reset, a tried everything i remember and always the same.....
Obvious question: Did you Hard Reset?
Try a hard reset.
If that doesnt work then it sounds like the screen is screwed, get the unit swapped.
I've just installed a new rom! I think i have to swapp the unit
The problems are the same. Anything more i can do??
If you just installed a new ROM, did you do a hard reset? To me it sounds as if the calibration for the touch sensor is off. The first thing that you do after a hard reset is calibrate the screen.
So you can try to calibrate the screen, bofore doing the hard-reset.
You can but when you hard reset you just have to do it again
Also, you could check your local optician for any additional problems.
No, but honestly, a hardreset and recalibration should fix the problem. I'm aware that GNes/GSen can give some problems if it thinks it has rotated the screen, but I've never seen that occur outside programs that don't rotate the screen by themselves.
If that doesn't work, Sync it, back it up, whatever you want to do, possibly flash to stock and return it to whereever you bought it/HTC to get it swapped.
thank's everybody... I tried it all and the same. Going to swapp
have the same problem.. it wasn't there before, had the phone for 3 month.. i think it has to do with water under the screen, used it in the rain and then it began to behave this way (due to the big speaker hole maybe?) , it works fine otherwise! Any idea how to fix it? waterdamage? - guarantee or what?
I think it´s wierd if you can´t use it when it´s raining..?
joel78 said:
I think it´s wierd if you can´t use it when it´s raining..?
Click to expand...
Click to collapse
How many phones can be used risk free in rain?
i don't think that's the problem. no water in my phone, rain or other....
i think it started after gsen installed...may be wrong, or else or.....
Very little chance Gsen having anything to do with it. Many people are using that (including me) with no ill effects.
Hmmm, I though I was the only one with this problem. I'm on the second unit now, the first one always do soft reset by itself after every few wake up. Now the alignment always gone off after few minutes of use. I'm waiting for the replacement unit now.
Initially I thought it was because of the ROM update I did, but even after I restore the original ROM, it still happen.
Looks like I'm quite unlucky with the Diamond .
problem solved!!!!
gone to look for assistance.
After 3.30 hours new touch screen and they sad to me new components inside.
For now all good. Till when??....
hope it was the last problem
So its a guarantee issue? - bad components inside?
It still works ok, so i wait to send it away..
till now all ok.

Diamond powers off on its own...

Hi all,
I searched everywhere here but could not fnd any suitable answer...
Here's my problem:
My brand new Touch Diamond regularly shuts off, I mean it powers itself off on its own after three to four days of use, even if the battery is fully loaded...
After that, most of the times, I have to take the battery out then replace it, otherwise it won't start. Sometimes, a soft reset would do the trick.
A great lack of reliability, since you actually don't know when you phone has powered off... I let you iamgine how many missed calls I've been through...
Any suggestion, I mean except for a hard reset ? Faulty battery? WM 6.1 malfunction?
I have no running apps in the background, it is not plugged to USB or anything. It just cuts power and stays like that...
Thanks for any input,
Cheers from South of France!
I can't help you but i have the same problem sometimes. It just turns off and won't turn on by pressing the power button again. To get back to normal i also have to take out the battery!
BTW that phone is pretty buggy anyway. i really hope there is gonna be an update by htc real soon.
I seem to have the same problem. Has anyone of you found a solution or course?
I have to do a battery pull to restart the mda compact 4. It happens 10 times a day.
BTW: I have a T-Mobile MDA compact IV
frank-12move said:
I seem to have the same problem. Has anyone of you found a solution or course?
I have to do a battery pull to restart the mda compact 4. It happens 10 times a day.
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Click to collapse
you have to hard reset the device and reflash with the official ROM
Hakim Rahman said:
you have to hard reset the device and reflash with the official ROM
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Click to collapse
Hi, Hakim Rahman,
You´re wrong. There is no solution for this problem. I´m searching almost 2 years for help. My touch diamond was in guarantee when the problem appears. I returned the phone back, but the guys from the service said, the phone have been wet, although it was always dry in my pocket...
What should I say, HTC is the worst producer of pocket PCs, that´s all.
Actually I´ve already tried another ROMs...
problem seems to be solved
I have done a HARD reset on the phone 4 days ago. It seems to be stable now.
I had a Manilla skin installed as well as a prog that used the built-in gyroscope. Perhaps those were unstable...
Now they have been erased and the phone is back into its original configuration.
dodo_pv said:
Hi, Hakim Rahman,
You´re wrong. There is no solution for this problem. I´m searching almost 2 years for help. My touch diamond was in guarantee when the problem appears. I returned the phone back, but the guys from the service said, the phone have been wet, although it was always dry in my pocket...
What should I say, HTC is the worst producer of pocket PCs, that´s all.
Actually I´ve already tried another ROMs...
Click to expand...
Click to collapse
I think the mistake lies in yourself the less really understand the problems on the device....

[Kaiser]Problem with phone reaction!

Hello everybody! This is my first post.My name is Matt, I'm from Poland.
I have big problem with my Kaiser ;/ When i want click something on the screen by taping or clicking a button, the phone dont reaction
Please help me
When you say there is no reaction, do you mean that the phone is just slow, and takes a few seconds, or do you mean that the phone doesn't acknowledge the tap at all? If it is the second one, it may be a hardware problem. How long have you had the phone? When did this start happening, and did you do anything you think may have caused it?
Dave
i have Kaiser six months.Maybe You're right, this is possible hardware problem ;/
ohh my God
Soft then Hard Reset?
I had a similar issues many months ago. I still don't know what locked it up, but I ended up hard resetting, which cleared it up. Thank God for SPB backup.
Good Luck
Ok, I do a hard reset and check the problem again

My qwerty fails, can any1 help please?

Hey! It seems my qwerty works bad... when i write any sms, or notes.. or sthing that i write with this keyboard.
When i just write (for example) Hey, whats up? Im fine, thanks
it randomdly duplicates some letters and eats some spaces, so the note seems like:
Heyy, whatsup? IIm fine,thannks
does any1 know why?? please im desesperated... i need help
thank you very much!
UnD said:
Hey! It seems my qwerty works bad... when i write any sms, or notes.. or sthing that i write with this keyboard.
When i just write (for example) Hey, whats up? Im fine, thanks
it randomdly duplicates some letters and eats some spaces, so the note seems like:
Heyy, whatsup? IIm fine,thannks
does any1 know why?? please im desesperated... i need help
thank you very much!
Click to expand...
Click to collapse
this is sometimes an issue when your inbox/sent messages get full.
you can clear them out or reflash the rom.
I've heard of a lot of people sending their phone in for repair for this issue but try clearing them out/or re-flashing because I'm 99% positive its a software not hardware issue.
Sorry But reflash with original Rom, and Empty box wont help I have the same. Maby is some driver? I clean my keyboard with vacuumcleaner, but the same happen, dubles or triples letters, or eating letters or spaces.
Well, all my inbox from sms, email, etc. are empty
i hard reseted 3 times right now...
seems ill have to send it to repair (for second time now.. ive used my xperia only 1month from 2 haha, lets wait another 1 ^^...)
if any1 knows another way to solve this.. i got until monday to send it to repair !!! would be very thankful !
thank you very much !
zygiboos said:
Sorry But reflash with original Rom, and Empty box wont help I have the same. Maby is some driver? I clean my keyboard with vacuumcleaner, but the same happen, dubles or triples letters, or eating letters or spaces.
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Click to collapse
if the keyboard were to degrade it would happen below the keys. and the keyboard is one solid piece.
and it isn't a driver issue.
I've had this issue on every single wmo device I've ever owned so try clearing, or re-flashing your rom again before you consider sending it in for repair.
UnD said:
Well, all my inbox from sms, email, etc. are empty
i hard reseted 3 times right now...
seems ill have to send it to repair (for second time now.. ive used my xperia only 1month from 2 haha, lets wait another 1 ^^...)
if any1 knows another way to solve this.. i got until monday to send it to repair !!! would be very thankful !
thank you very much !
Click to expand...
Click to collapse
you hard reset? or soft reset 3 times?
hard reseted, the one that clears all the device. pressing those 2 buttons down the screen, plus the "on" button ^^ yes yes i mean hard reset hehe
i dont know how to flash a rom :'( and i cleared it with a program, which i downloaded from a website hehe
UnD said:
hard reseted, the one that clears all the device. pressing those 2 buttons down the screen, plus the "on" button ^^ yes yes i mean hard reset hehe
i dont know how to flash a rom :'( and i cleared it with a program, which i downloaded from a website hehe
Click to expand...
Click to collapse
haha you'd be surprised how many people confuse the two.
well I would definitely try flashing it *hint*(the sticky's are full of useful information).
If not, call up SE and set up the repair.
Ok, im just trying to flash now, ill post another time when it finishes with the result
thank you!!!
i dont know if it could be, but it seems like having the same bug, but with less % of appearing, i mean, lesser letters appear duplicated, and lesser words and spaces appear bugged too
but anyway they continue appearing... so i really dont know what happen... :'(...
more ideas?
I have the same issue. I think it's becouse of dust between letters on the keyboard Im thinking about opening device and cleaning keyboard becouse my x1 is not on warranty. But before that I want to try to clean it with compressed air in spray. It is a good cleaner for electronics so may can help but before use that remember about turning off device and taking out battery.
ell82 said:
I have the same issue. I think it's becouse of dust between letters on the keyboard Im thinking about opening device and cleaning keyboard becouse my x1 is not on warranty. But before that I want to try to clean it with compressed air in spray. It is a good cleaner for electronics so may can help but before use that remember about turning off device and taking out battery.
Click to expand...
Click to collapse
that's impossible.. the keyboard is like a film its one solid piece, so any dust going between letters goes no where. the only possible things are.. either condensation got stuck between the keyboard and the responsive layer below it.. that layer below it has started to break down and degrade.. or its a software issue.
how is your x1 not under warranty?
UnD, if you tried reflashing then you just have to call up SE for a repair because its a hardware issue then.
I have the same, after flashing less, but still problems. No mater is original or Fun's Rom
I had quite similar problem - space button didnt work correctly very offen and then all keys around space stoped working correctly - doubling the letters, sometimes not working at all etc.
I had it repaired in service - covered by warranty. They changed whole keyboard.
I'm having the same problem... very frustrating getting triple full stops or two 'o' letters in 'of'.
got two cracks in the case. What are the chances of a replacement do you think? still under 1 year warranty.
i have the same issue.
its caused by dirt/dust etc under the keyboard.
the only way to fix it is to take the handset apart.
best bet is to phone sony and get it repaired
I have the same issue and was wondering if it was a problem caused by:
Dust under the keys
Misalignment of the keys
Will try a hard reset and see if that helps.
I have the same issue. Tried multiple roms and stock roms and clearing the whole phone and its still the same issue. Im sending it back for repair. Warrany is 2 years =P
ive been re-flashing my ROM twice so far... empty my inbox as well, but doesnt seem to fix it, but ill try another flash again x_x
Even the Fn Button (Blue Square at corner left down) wasnt responding if i didnt press it hard enough
just cleared sms/mms now works great again
but i still will write with fingerkeyboard until i get the iphone
xperia is good but keyboard sux (should not happend) and WM is far away from the iPhone OS
also apps are better for iphone

No key responce of keyboard and frontpanel or wrong responce

Hi all,
Since a couple of weeks my X1 has the following problem.
- Key on the front do not work
-- Backlight lits up but no responce from key or wrong responce (starts dailing last number)
- keyboard no responce
-- keys lid up but no correct responce
-phone starts dailing last dailed nr automatically (phone laying on table and not touching it, it still dailes the last nr at random times)
-restarting no help.
-soft restart no help
-battery removed and wait >4 days... problem solved but returns after 3 days (give or take)
Had windows 6.1 installed at first when the problem started.
Now I have 6.5 SEX1 version installed but same problem occurred.
anybody ideas?? or even recognize the issue? could not find a simmilar issue
kind regards
Wally
Sounds like you have hardware issues. Still got yer warranty? If so, reflash orignal everything and send it back because its obviously more than a firmware problem
Hmm... sounds bad..... I have no Warrenty anymore.... does this mean my phone will slowly but surely turn into an nice brick.....
any ideas how to fix this... except buying a new one....
You could try disassembling the whole unit, and cleaning all of your contacts and ensuring that all of your connections inside are secure.
No guarantees it will help, but if you are at the point of giving it up for lost then it couldn't hurt.
Cleaned my phone today... took it appart to the last screw, cleaned it..... unfortunately no help.
Responds to the 1st button, then no responce to the following...
Well, if it's only the buttons, you could use an application like AE Button Plus to disable them alltogether. Then you can just only only the screen itself to control the phone.
Thanks for the suggestion, but that is not what I am looking for .... (yet)
I hope there is a way to fix this, hopefully somebody had the same issue and was able to solve the issue.... if not... I can always use that program then.
Wally850 said:
Thanks for the suggestion, but that is not what I am looking for .... (yet)
I hope there is a way to fix this, hopefully somebody had the same issue and was able to solve the issue.... if not... I can always use that program then.
Click to expand...
Click to collapse
I've been lurking these forums for a while and I have never had, or seen reports of the problem you describe. I'm assuming you tried the search function (google) as well. If that turns up empty too, you're out of options.
Had a very similar problem when my phone got slightly wet, dropped from ear under tap when washing my hands. Problem didnt show for a few days so didnt think it was the water, but in case it was I heat soaked it by leaving it behind glass on a sunny day while charging. It got very hot but after a few treatments it was cured and has been ok for a year.
It realy was unuseable as the keyboard and all buttons were giving totaly false random responces.
Worth a try.
Yes I searched on Google as well... no help unfortunately.
Although I took my phone appart, and cleaned it so it should be dry.
I can always put in in the oven and heat is up to .. lets say 55 degr.C and leave it for an hour to bake..... need frosting on that afterwards....
tell you more tomorrow
just tried my luck using the oven.... no help.
I am out of ideas....
think I will try that buttonprogram afterall....
thanks for helping
Did you use this tutorial??
http://forum.xda-developers.com/showthread.php?t=535664

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