Diamond powers off on its own... - Touch Diamond, MDA Compact IV General

Hi all,
I searched everywhere here but could not fnd any suitable answer...
Here's my problem:
My brand new Touch Diamond regularly shuts off, I mean it powers itself off on its own after three to four days of use, even if the battery is fully loaded...
After that, most of the times, I have to take the battery out then replace it, otherwise it won't start. Sometimes, a soft reset would do the trick.
A great lack of reliability, since you actually don't know when you phone has powered off... I let you iamgine how many missed calls I've been through...
Any suggestion, I mean except for a hard reset ? Faulty battery? WM 6.1 malfunction?
I have no running apps in the background, it is not plugged to USB or anything. It just cuts power and stays like that...
Thanks for any input,
Cheers from South of France!

I can't help you but i have the same problem sometimes. It just turns off and won't turn on by pressing the power button again. To get back to normal i also have to take out the battery!
BTW that phone is pretty buggy anyway. i really hope there is gonna be an update by htc real soon.

I seem to have the same problem. Has anyone of you found a solution or course?
I have to do a battery pull to restart the mda compact 4. It happens 10 times a day.
BTW: I have a T-Mobile MDA compact IV

frank-12move said:
I seem to have the same problem. Has anyone of you found a solution or course?
I have to do a battery pull to restart the mda compact 4. It happens 10 times a day.
Click to expand...
Click to collapse
you have to hard reset the device and reflash with the official ROM

Hakim Rahman said:
you have to hard reset the device and reflash with the official ROM
Click to expand...
Click to collapse
Hi, Hakim Rahman,
You´re wrong. There is no solution for this problem. I´m searching almost 2 years for help. My touch diamond was in guarantee when the problem appears. I returned the phone back, but the guys from the service said, the phone have been wet, although it was always dry in my pocket...
What should I say, HTC is the worst producer of pocket PCs, that´s all.
Actually I´ve already tried another ROMs...

problem seems to be solved
I have done a HARD reset on the phone 4 days ago. It seems to be stable now.
I had a Manilla skin installed as well as a prog that used the built-in gyroscope. Perhaps those were unstable...
Now they have been erased and the phone is back into its original configuration.

dodo_pv said:
Hi, Hakim Rahman,
You´re wrong. There is no solution for this problem. I´m searching almost 2 years for help. My touch diamond was in guarantee when the problem appears. I returned the phone back, but the guys from the service said, the phone have been wet, although it was always dry in my pocket...
What should I say, HTC is the worst producer of pocket PCs, that´s all.
Actually I´ve already tried another ROMs...
Click to expand...
Click to collapse
I think the mistake lies in yourself the less really understand the problems on the device....

Related

Broken Kaiser or it's a software issue? please help! I can't start my phone

Htc tytn II.
It happened already once before two weeks and today again and i can't start my kaiser. First time i manage to start it somehow i don't even know how and i thought it won't happen again. When i push a start button only green color light appears on it, and nothing on screen. like it didn't start at all.
After that i can't do anything except soft reset which only shut down phone and green light gone then. Or take battery out! so i tryed everything later and now can't even start my phone anyhow!
I flashed rom in past and have some of dutty's rom in there
Please help me and tell me what is wrong with my phone and how to repair this problem?
now i can't even get green light. now is completely dead. I am worried if i send it at service with warranty that they will see i have no official rom (i'm on dutty's)
kaiserivica said:
now i can't even get green light. now is completely dead. I am worried if i send it at service with warranty that they will see i have no official rom (i'm on dutty's)
Click to expand...
Click to collapse
Flash it back to stock, all the details are in the wiki, you just have to read. Then you can warranty it.
kaiserivica said:
now i can't even get green light. now is completely dead. I am worried if i send it at service with warranty that they will see i have no official rom (i'm on dutty's)
Click to expand...
Click to collapse
If it is dead and won't start how are they going to find out you don't have a stock rom?
It is not like they have a bunch of brilliant guys sitting around HTC miraculously reviving dead phones. They through it in the dead phone pile and use it for parts.
Could be a battery issue (highly unlikely as I havent really heard of this happening ever) but still, its possible. So, if you have a replacement battery try it out. Also, has it been water damaged, have you dropped it multiple times or has something hit it hard? These things could also brick a tilt, something like that happened to my friend when a door slammed his wizard.
I doubt its a software issue, a software issue would still allow it to turn on.
bubbleking2 said:
Could be a battery issue (highly unlikely as I havent really heard of this happening ever) but still, its possible. So, if you have a replacement battery try it out. Also, has it been water damaged, have you dropped it multiple times or has something hit it hard? These things could also brick a tilt, something like that happened to my friend when a door slammed his wizard.
I doubt its a software issue, a software issue would still allow it to turn on.
Click to expand...
Click to collapse
now i tryed again in the morning and green light on phone again works. but only it!
So it is now a battery issue then ?!
doesn't help anything else again. didn't had any hard hit in it. i was yesterday at Prodigy music concert so maybe there get some hit but it should not be anything seriously.. For the first time it didn't get any hit.. It was rainy here yesterday and i had it in my pocket, but first time when this happened it wasn't rainy, than it was on hard sunny day and for the first time i thought it was because of sun! Now was quite rainy and wet day...
hm. i have news now here, when i leave it on green light started for a longer period, i get those multiple lines colors on screen i see. it's approx. 10 colors lines... and it stays for a 10 sec. approx. and after that it shuts down itself! And now again i cant even get green color. Disaster!
KD8DNS said:
Flash it back to stock, all the details are in the wiki, you just have to read. Then you can warranty it.
Click to expand...
Click to collapse
how to do that when i can't even start my phone to work!
kaiserivica said:
now i tryed again in the morning and green light on phone again works. but only it!
So it is now a battery issue then ?!
doesn't help anything else again. didn't had any hard hit in it. i was yesterday at Prodigy music concert so maybe there get some hit but it should not be anything seriously.. For the first time it didn't get any hit.. It was rainy here yesterday and i had it in my pocket, but first time when this happened it wasn't rainy, than it was on hard sunny day and for the first time i thought it was because of sun! Now was quite rainy and wet day...
hm. i have news now here, when i leave it on green light started for a longer period, i get those multiple lines colors on screen i see. it's approx. 10 colors lines... and it stays for a 10 sec. approx. and after that it shuts down itself! And now again i cant even get green color. Disaster!
Click to expand...
Click to collapse
I suggest trying another battery as was said before. Or it can be also broken screen or something.
Mikulec said:
I suggest trying another battery as was said before. Or it can be also broken screen or something.
Click to expand...
Click to collapse
it's not broken screen because first time i somehow manage to start it and it works normal for 2 weeks.. so it must be a battery...
i will try with other battery later from friends kaiser
kaiserivica said:
it's not broken screen because first time i somehow manage to start it and it works normal for 2 weeks.. so it must be a battery...
i will try with other battery later from friends kaiser
Click to expand...
Click to collapse
ok, let us know if that worked.
i tried with friends battery and it's not a battery problem. With his battery same problem, and when i put in my battery in his phone it works normal...
looks like I'll need to go to htc service using warranty... i hope it won't be some problem with them because i have dutty's rom
argh... not good!
now i got phone call from servicer who manage to turn on phone. And he saw in there dutty's rom, not official and my warranty now won't worth
now everything what he will do with phone i will need to pay by my own money.
Now he started phone and he says that he will return it to official rom and see will phone work then normal. If not he said he should change whole mother board to fix this problem which is really huge expense. He told me price almost same as new kaiser!!! terrible!
disaster, now i heard with service and the phone is not working well even with official rom now. I don't know what to do! He said he need to change motherboard and the cost for that is like new phone! Terrible. So, to be honest, this rom flashing is total mistake because could easy loose phone just like i do.
i would like to sell it but don't know how now because he don't work properly!
kaiserivica said:
So, to be honest, this rom flashing is total mistake because could easy loose phone just like i do.
Click to expand...
Click to collapse
That's the risk you take when flashing a non OEM rom. If the rom your using isn't worth that risk, then don't flash it.
I bet the rom you were using didn't cause the problem either.
kaiserivica said:
disaster, now i heard with service and the phone is not working well even with official rom now. I don't know what to do! He said he need to change motherboard and the cost for that is like new phone! Terrible. So, to be honest, this rom flashing is total mistake because could easy loose phone just like i do.
i would like to sell it but don't know how now because he don't work properly!
Click to expand...
Click to collapse
The problem can be or can not be caused by rom flashing. It could be just some hardware fault which has nothing to do with rom flashing.
Mikulec said:
The problem can be or can not be caused by rom flashing. It could be just some hardware fault which has nothing to do with rom flashing.
Click to expand...
Click to collapse
i agree. i also don't thing it's because of rom flashing. probably some hardware failure...
but problem is when i can't start phone i can't change official rom offcourse
anyone know how much new motherboard cost and can i get it online somehow? here in croatia is not easy to find this because very few this phones are available... same with parts of this phone
kaiserivica said:
i agree. i also don't thing it's because of rom flashing. probably some hardware failure...
but problem is when i can't start phone i can't change official rom offcourse
anyone know how much new motherboard cost and can i get it online somehow? here in croatia is not easy to find this because very few this phones are available... same with parts of this phone
Click to expand...
Click to collapse
dont know, but try to ask this question in kaiser accesories section.

Major problem, touchscreen not working

Hey guys I need some help I have a new phone with original htc rom but with hardspl and .05 radios. This morning I turned it on and used it for about half the day this evening when I went to my room to shut it down and plug it in the touchscreen would not respond. I soft reset the device and removed the battery and then it slightly worked but was very sluggish and unresponsive compared to how it normally is. I looked to the unlock button on the loading page but was unable to find it. Any help you guys have would be great. Thanks
Have you tried hard resetting your device?
yes I have tried a hard reset but it is still not working. Any other ideas
Anybody have any advice I mean I don't think it is hardspl or the radio as I had been using it for a few days before it broke it is really erratic after talking to HTC they said if I can send it in to the people I bought it from requesting a replacement for a defective unit as they have a 14 day no questions asked return policy which is why I bought from them.

my diamond is crazy!!! Help!!!!

from several days ago whem i touch in diamond icons never select the one i touch!!!... It selects the icon on left or right but never the right one....
When i have a phone call i select the green icon and it turns the phone off
What can i do?
I aligned the screen thousands of times, i installed the different calibrators and nothing.
I align screen, it works well for a few seconds and becomes crazy again. I soft reset, a tried everything i remember and always the same.....
Obvious question: Did you Hard Reset?
Try a hard reset.
If that doesnt work then it sounds like the screen is screwed, get the unit swapped.
I've just installed a new rom! I think i have to swapp the unit
The problems are the same. Anything more i can do??
If you just installed a new ROM, did you do a hard reset? To me it sounds as if the calibration for the touch sensor is off. The first thing that you do after a hard reset is calibrate the screen.
So you can try to calibrate the screen, bofore doing the hard-reset.
You can but when you hard reset you just have to do it again
Also, you could check your local optician for any additional problems.
No, but honestly, a hardreset and recalibration should fix the problem. I'm aware that GNes/GSen can give some problems if it thinks it has rotated the screen, but I've never seen that occur outside programs that don't rotate the screen by themselves.
If that doesn't work, Sync it, back it up, whatever you want to do, possibly flash to stock and return it to whereever you bought it/HTC to get it swapped.
thank's everybody... I tried it all and the same. Going to swapp
have the same problem.. it wasn't there before, had the phone for 3 month.. i think it has to do with water under the screen, used it in the rain and then it began to behave this way (due to the big speaker hole maybe?) , it works fine otherwise! Any idea how to fix it? waterdamage? - guarantee or what?
I think it´s wierd if you can´t use it when it´s raining..?
joel78 said:
I think it´s wierd if you can´t use it when it´s raining..?
Click to expand...
Click to collapse
How many phones can be used risk free in rain?
i don't think that's the problem. no water in my phone, rain or other....
i think it started after gsen installed...may be wrong, or else or.....
Very little chance Gsen having anything to do with it. Many people are using that (including me) with no ill effects.
Hmmm, I though I was the only one with this problem. I'm on the second unit now, the first one always do soft reset by itself after every few wake up. Now the alignment always gone off after few minutes of use. I'm waiting for the replacement unit now.
Initially I thought it was because of the ROM update I did, but even after I restore the original ROM, it still happen.
Looks like I'm quite unlucky with the Diamond .
problem solved!!!!
gone to look for assistance.
After 3.30 hours new touch screen and they sad to me new components inside.
For now all good. Till when??....
hope it was the last problem
So its a guarantee issue? - bad components inside?
It still works ok, so i wait to send it away..
till now all ok.

Whats wrong with my Diamond :(

hey guys
have been a reader more than a poster on this awesome site..
but i have run into some trouble :/
within the past week, everytime my phone gets slightly hot, the screen alignment goes totally out.. like really out..
for example i manage to open the notes app..
if i tap the extreme left side, the draw tool will draw in either the center, or even far right.. its extremely frustrating.
Happens mostly after a phone call, using gps, or plugging phone into usb/charging..
im using Panosha's 2.2 full
Radio .05
I have tried loading the original HTC rom that came with the phone... no difference..
any help would be greatly appreciated
oh, and i do re-align... 10-15 times a day..
when the phone is cool, it runs like a dream
eyetac said:
hey guys
have been a reader more than a poster on this awesome site..
but i have run into some trouble :/
within the past week, everytime my phone gets slightly hot, the screen alignment goes totally out.. like really out..
for example i manage to open the notes app..
if i tap the extreme left side, the draw tool will draw in either the center, or even far right.. its extremely frustrating.
Happens mostly after a phone call, using gps, or plugging phone into usb/charging..
im using Panosha's 2.2 full
Radio .05
I have tried loading the original HTC rom that came with the phone... no difference..
any help would be greatly appreciated
oh, and i do re-align... 10-15 times a day..
when the phone is cool, it runs like a dream
Click to expand...
Click to collapse
...sounds like a hardware issue!
really? :/
damn
its only 2 months old..
wouldnt have anything to do with cooked roms right?
i really cant afford a void warranty
eyetac said:
really? :/
damn
its only 2 months old..
wouldnt have anything to do with cooked roms right?
i really cant afford a void warranty
Click to expand...
Click to collapse
When you have the same probs with the htc original rom, then it has nothing to do with a cooked roms :-(
http://www.youtube.com/watch?v=5-IUzerAT0s
exactly what mine does
even right after a screen re-align
sigh
cyron_at said:
When you have the same probs with the htc original rom, then it has nothing to do with a cooked roms :-(
Click to expand...
Click to collapse
ok, thanks dude
will take it in and hopefully get a replacement
another example of what mine is doing pretty much to the T
http://www.youtube.com/watch?v=ZhQIyqnTkS4&feature=user
if anyone may have a solution.. please let me know asap.. as i will try taking it in on saturday
thanks guys
damn, mine does the same from time to time!
does anybody have a solution?
did a replacement fix the problem?
unfortunately i havnt had a chance to take it in yet, but i have logged the problem with my service provider..
the problem occurs alot more when i used panosha's rom/s
with the default (and now alphazero) the problem seems less frequent, but definitely still happens..
happened badly yesterday when i used gps to get my girlfriend to a casting, but switched on car A/C and after 5 minutes it was cool again *shrug*
its really annoying though
will let u know when i finally get to taking it in, unless u get there first
Hi there, I have the exactly problem what you had. Whenever the machine is hot, it becomes mad. Any solution could be reslove the problem?
It really sounds like a hardware issue... When you return the phone to the store please flash back to the original stock rom (for warranty purposes )
same problem
i am getting he same alignment problem.i do it many times a day but still tapping somewhere on screen taps the other way.very difficult to dial phone numbers
cyron_at said:
...sounds like a hardware issue!
Click to expand...
Click to collapse
i dont think its an hardware issue,as after i align it works fine for few hours and then i have to align again to make the taps work acurately.........i have heard there is a cab file for it.if any one can post it here.........................or make a cab file so that clicking it makes the alignment as it was default with the new phone
It is a hardware issue. the screen somehow (usually when carried in front pants pocket) will get pressed and SHIFTED. Then screen pushes against the side-cover and this fools the touch-sensitivity of the screen. Try yourself - try to shift screen to one or other side, and directly after it will be better. it's still a service matter though. Send it for repair.
This is a known issue. You need to exchange the unit for a new one.
hey guys...
so late last year i took the phone in and it spent 3 weeks at leaf (HTC distributer here is south africa)
i got the phone back, turned it on in the store.. and guess what... still screwed..
i threw my toys to say the least and got a brand new phone..
the new phone was 110% up until 2 weeks ago..
it started doing the same damn thing (to a lesser extent)
i have found that its a connection problem..
the touch pad is very all over the place if used normally (so basically its unusable)
but if i hold down the top left of the phone(pushing down just above the start menu) with my left hand and use my fingers on my right.. the phone works perfectly again..
does anyone know how to fix this?
its so frustrating, especially knowing im going to be without it for 3 weeks or more again
hmmm ...
i heard that the radio-part is for managing the curcuits.
try an other rom.
but i cant give garanty, i hard it only.

TyTn II screen and touch screen issues.

Hi There,
Well my last TyTn II problem was solved, by a reboot. but sadly its doing other strange things.
Yesterday, as i was using it as i always do, the phone powered off just before i sent a text message. i turned it back on and everything seemed fine. A few hours later i went to use it and the touch screen was unresponsive. Turning the phone off, taking the battery out for a minute or two, and then turning it back on seemed to fix it. Ive also hard reset it and formatted the memory. The touch screen has been working on and off and now it has stopped responding again.
Also, something which has just started happening in the last hour. The Phone when i slide it, has a brief period where the phones screen turns off completely, no backlight or colour on the screen. This occours just after the screen slides past the spacebar and turns back on past the second line of letters (ASDF etc) on the keyboard the directional pad buttons stay lit the entire time.
Has anyone had similar problems? the phone is about 15 months old now, and i really dont want to have to send it to HTC or my mobile carrier.
And if it makes any difference, its the Stock 6.1 ROM from the HTC site for Optus Australia. Not unlocked or hacked in any way.
Thankyou very much for any help you can give me
ThePengwin said:
Hi There,
Well my last TyTn II problem was solved, by a reboot. but sadly its doing other strange things.
Click to expand...
Click to collapse
Have you tried a HARD RESET yet?
WillardZ said:
Have you tried a HARD RESET yet?
Click to expand...
Click to collapse
ThePengwin said:
Ive also hard reset it and formatted the memory.
Click to expand...
Click to collapse
Im sorry if i waffled on a little... but i said that.
Something strange that Ive noticed. the touch screen does work every now and again, until i slide it. Im not sure what triggers that, but it does it sometimes when i leave it be and come back to it, and others it doesn't.
ThePengwin said:
Im sorry if i waffled on a little... but i said that.
Something strange that Ive noticed. the touch screen does work every now and again, until i slide it. Im not sure what triggers that, but it does it sometimes when i leave it be and come back to it, and others it doesn't.
Click to expand...
Click to collapse
Oooops, missed that part in your original post.
Well the problem has seemed to get worse now, with the notification lights displaying incorrectly, and the center d-pad button not responding. So ive contacted my Service provider for a warranty repair
good thing i have extended warranty 15 months it has been, maybe its time for an upgrade...
It's probably the ribbon cable that connects the two halves of the phone -- either broken or unseated.

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