[Q] Need help in updating UNLOCKED MOTO X [XT1058] to KITKAT - Moto X Q&A

Hello all
First of all i'm totally new here.
I bought a MOTO X unlocked version from amazon com in January and i'm using it in India.
I received it as Android 4.2.2.
When i first checked for updates, It informed that a software update was available, but that wifi needed to be enabled (I have wifi enabled with internet access).
The "system updates" menu now gives a message "An update is currently being downloaded. You will be notified when the download is complete", however the information bar bottom right still bears an error message (triangle with exclamation mark) that returns message "enable wifi to start update download".
After several hours in the wifi location, it is clear that no software download is taking place, and no download symbol is present (other downloads - eg apps updates - work just fine and show the normal download symbol).
- There appears to be no way to cancel the error message, or the system update message.
- I have tried even using 3G data, but bo result.
After some days when i checked it showed me "Systed is upto date ". But it is still in 4.2.2 version. Even now it's showing me the same.
Can i get it updated to kitkat?? Can some 1 help me in this please?

vishvar said:
Hello all
First of all i'm totally new here.
I bought a MOTO X unlocked version from amazon com in January and i'm using it in India.
I received it as Android 4.2.2.
When i first checked for updates, It informed that a software update was available, but that wifi needed to be enabled (I have wifi enabled with internet access).
The "system updates" menu now gives a message "An update is currently being downloaded. You will be notified when the download is complete", however the information bar bottom right still bears an error message (triangle with exclamation mark) that returns message "enable wifi to start update download".
After several hours in the wifi location, it is clear that no software download is taking place, and no download symbol is present (other downloads - eg apps updates - work just fine and show the normal download symbol).
- There appears to be no way to cancel the error message, or the system update message.
- I have tried even using 3G data, but bo result.
After some days when i checked it showed me "Systed is upto date ". But it is still in 4.2.2 version. Even now it's showing me the same.
Can i get it updated to kitkat?? Can some 1 help me in this please?
Click to expand...
Click to collapse
post your problem in this link so that you can get early reply http://forum.xda-developers.com/moto-x/moto-x-qa/help-thread-moto-x-question-t3032022

Related

[Q][SPRINT] Questions about Kies

Alright, maybe I've missed something but I am trying to sync Kies with my Sprint Galaxy Tab. I've searched and tried the suggestions out there but I continue to get "Reconnect the device in Samsung Kies" error message.
I don't see that option anywhere. I have tried multiple launchers including the one stock after factory reset.
Am I missing something obvious? Or is somebody having this problem?
Ideas?
Nobody has any ideas on this? I know it may be a n00b question but surely somebody has run across this.
settings/wireless and network/usb settings
Select Kies Mode, go to your home screen, connect usb cable to pc, run kies
olinz said:
settings/wireless and network/usb settings
Select Kies Mode, go to your home screen, connect usb cable to pc, run kies
Click to expand...
Click to collapse
So after a lot of search and a suprisingly difficult find, it appears that the US version of the tablets don't support Kies. At least the Sprint US. I'm curious as to whether I can get the update since I'm no longer subscribed with them.
Thanks for the recommendation, though. I don't even have those options available.
I have a Sprint tab and no services through Sprint. My tablet is rooted, I still get the OTA updates.
Timanator said:
I have a Sprint tab and no services through Sprint. My tablet is rooted, I still get the OTA updates.
Click to expand...
Click to collapse
I just got a Sprint Tab today myself..
Timanator / All..
What is the latest firmware version?
While I'm running the device as "WiFi Only" (per the initial set up) I was able to snatch two OTA updates..
The build number I'm currently running is 'SPH-P100.EB28'
Is this the newest? When attempting to search for any more updates after that, I was greeted with an error message stating it couldn't connect.. Hopefully that's just what happens when your firmware is up to date.
Thanks
tcub said:
I just got a Sprint Tab today myself..
Timanator / All..
What is the latest firmware version?
While I'm running the device as "WiFi Only" (per the initial set up) I was able to snatch two OTA updates..
The build number I'm currently running is 'SPH-P100.EB28'
Is this the newest? When attempting to search for any more updates after that, I was greeted with an error message stating it couldn't connect.. Hopefully that's just what happens when your firmware is up to date.
Thanks
Click to expand...
Click to collapse
Are you hitting "Update Android" or "Update Firmware."
I wonder what the difference is... When I hit "Update Firmware," it drops off my WiFi and "Update Android" says it's up to date. I'm hoping the "Update Android" is where they'll push the update.
Just as if you - hitting "Update Firmware" leads to it dropping the WiFi. I let it sit for a few minutes and that's when I got connection error message.
Hitting "Update Android" just comes back with a quick "Your system is up to date." screen.
What version firmware are you running? I'm trying to figure out what's the newest version.
tcub said:
Just as if you - hitting "Update Firmware" leads to it dropping the WiFi. I let it sit for a few minutes and that's when I got connection error message.
Hitting "Update Android" just comes back with a quick "Your system is up to date." screen.
What version firmware are you running? I'm trying to figure out what's the newest version.
Click to expand...
Click to collapse
Same as you. I will look for a build list.
In the meantime, does anybody else have experience updating their Sprint Tab without a contract or 3G service?
I found one on sprints website and the firmware I posted is the newest one. Basically if you have sprint id, you've got the newest one..

[Q] Phone update OTA working?

Has anyone managed to update their phone by OTA in the setting,about menu??
If i try to update its just sitting there for a good minute or two, then just times out saying connection problems.. (over wifi, not able to try over 3G)
Ok, maby there's no update to get, but shouldnt the phone state so, not connection problems?
Anyone actually got this feature working?
It works.
I did a OTA update from V10c to V10d 3 weeks ago.
It depends on the day. Sometimes the Update Server seems to be offline and sometime online. I get the message "You have the lates Version" which pops up very fast or "Connection failed" after a few minutes.
No problems here.
Mine just pops up with the usual 'you have the latest version' message
I just get the usually message stating my phone is on the latest version, even though I'm on v10b...
I get a connection fail everytime I try...
I checked now on another wifi (iphone wifi hotspot ) an it works, so apparently there is an issue with my wifi/router...
I have no update option in "About" settings. I searched and saw a thread but no solution on how to get it back. I am on 10b version with 405 baseband from India. Any advice / solution on this
Hi ,
in Italy OTA update works from V10A to V10B.
But V10B on my phone not work fine , It make reboot or freeze my P990.
The new V10C ( beta ) are very good for now
I think there was a similar thread. If you have an unbranded phone you might not be able to use ota as its via a network provider. However you'll more likely get any update quicker via the lg update tool because of this
Sent from my LG-P990 using XDA App
when you check if are avaible an update , the P990 ask you to enable wi-fi
Mine comes up Connection Failed, Authentication problem
In Italy the servers were not working from the beginning of the marketing .
Try again next week
In Bulgaria,whit Vivacom also not working, "authentification error whit the server" every times when i check for new firm...
Sent from my E15i using XDA App

[Q] Is there a way to update to 2.3 without Kies?

Hey guys
I'm using a Verizon Galaxy Tab but I do not have it connected to Verizon's network as I am using it WiFi only. I've gotten a few notifications saying there is an update available but every time I click "reboot and start download" my device simply reboots and does not begin the download. I'm assuming this is because I am using my Galaxy Tab wifi only. I've tried Kies and my device doesn't want to connect via Kies for some reason. I'm hoping there is a way I can simply download the 2.3 file and update within the device itself. My device is not rooted. Any help would be greatly appreciated.
Im using a verizon wireless Tab on wifi also with no plan or account with verizon. The update will still get pusked to the device. I did not get the notification, but instead I went to settings/about device/system updates.
Thats where I found out about the update. I don't remember if I had to click anything to start the download but give that a try.
Thanks for the response. I tried this but it says my device is up to date but I'm still on 2.2. It's strange because 3 times I've gotten a notification that said an update was available but each time I try to update the device reboots but doesn't install the update.

[Q] Can't update to sense 6

I had the notification of the new sense 6 update
i started downloading it then i've canceled it cuz i was going out
now i try to check the update again the phone says " there are no update available for your phone "
i called the htc support and the told me to enter some codes in the dial pad and its the same
they told me to make the wipe partition process and its also the same
at the end they told me to reset my device to the factory settings and i did and lost all my date
but the problem is the same
there are no update available for your phone
anyone can help please ?
Reported yesterday - HTC pulled WWE update due to unknown reasons (probably server overload, corrupted OTA) - it will reappear in the following days.

Question Hotspot problem, internet not available on Android 13

Has anyone had problems with your phone's hotspot after updating to Android 13 on ZenFone 8?
I also did a factory reset, but it didn't help.
The signal is very weak and even if you connect another device, this then can not navigate because it is internet not available.
Back to Android 12 the problem disappears.
Did you have the same problem and how did you solve it? Thank you.
LineOFire said:
Has anyone had problems with your phone's hotspot after updating to Android 13 on ZenFone 8?
I also did a factory reset, but it didn't help.
The signal is very weak and even if you connect another device, this then can not navigate because it is internet not available.
Back to Android 12 the problem disappears.
Did you have the same problem and how did you solve it? Thank you.
Click to expand...
Click to collapse
I just updated to Android 13 on my Zenfone 8 today, and the hotspot settings just disappeared (at least if I navigate through the settings). If i search all settings, I can find them, but trying to turn it on does nothing.
I wonder if this is an Asus problem or an AT&T (my carrier) problem.
tbessie said:
I just updated to Android 13 on my Zenfone 8 today, and the hotspot settings just disappeared (at least if I navigate through the settings). If i search all settings, I can find them, but trying to turn it on does nothing.
I wonder if this is an Asus problem or an AT&T (my carrier) problem.
Click to expand...
Click to collapse
I did all the tests, even the hard reset, nothing to do. I also tried to change mobile operator sim. It's just a bug in Android 13.
I asked Asus support, but they didn't give any answer.
Downgraded to Android 12 and that's the only way it works.
LineOFire said:
I did all the tests, even the hard reset, nothing to do. I also tried to change mobile operator sim. It's just a bug in Android 13.
I asked Asus support, but they didn't give any answer.
Downgraded to Android 12 and that's the only way it works.
Click to expand...
Click to collapse
Two questions...
1. How did you try to get help from Android support? I was thinking of trying their phone support.
2. How did you downgrade? Is there a way to do with without wiping my phone and without rooting? I found a few guides about it online and they all seemed to require wiping the phone.
LineOFire said:
I did all the tests, even the hard reset, nothing to do. I also tried to change mobile operator sim. It's just a bug in Android 13.
I asked Asus support, but they didn't give any answer.
Downgraded to Android 12 and that's the only way it works.
Click to expand...
Click to collapse
Oh, and also it's now taking about 7 minutes to register on the at&t network (as opposed to instantly in Android 12). How could they possibly have let this release into the wild?
tbessie said:
Two questions...
1. How did you try to get help from Android support? I was thinking of trying their phone support.
2. How did you downgrade? Is there a way to do with without wiping my phone and without rooting? I found a few guides about it online and they all seemed to require wiping the phone.
Click to expand...
Click to collapse
Write to Asus support, you can find it on the official page. If you have registered your product, put all the data related to model and serial, only then they will move to find a solution to this bug.
For downgrade, you will always find in the support page for your model the firmware to download. Once downloaded, enter it in the internal folder of the phone and you will see that the update notification appears above.
Click and install. Obviously you lose all the data, because it resets to the factory state.
LineOFire said:
Write to Asus support, you can find it on the official page. If you have registered your product, put all the data related to model and serial, only then they will move to find a solution to this bug.
For downgrade, you will always find in the support page for your model the firmware to download. Once downloaded, enter it in the internal folder of the phone and you will see that the update notification appears above.
Click and install. Obviously you lose all the data, because it resets to the factory state.
Click to expand...
Click to collapse
Thanks for the info. It wasn't obvious to me about the phone resetting - for all i knew, Asus might have an intelligent downgrade process that preserved the user data. Too bad they don't.
tbessie said:
Thanks for the info. It wasn't obvious to me about the phone resetting - for all i knew, Asus might have an intelligent downgrade process that preserved the user data. Too bad they don't.
Click to expand...
Click to collapse
Zenfone 8|Phones|ASUS Global
A new compact powerful choice: Flagship 5G processor · 120Hz AMOLED display · 4000mAh battery · Pro-grade dual rear and front camera · IP68 water resistant
www.asus.com
I also had this issue of the hotspot function disappearing after the Android 13 update. I followed the step to downgrade to 12. This worked, but before I could finish setting up my phone again, it was already automatically updating to 13. I reinstalled 12, and waited to connect to wi-fi to get things restored. Shortly after connecting to wi-fi again, the 13 update started again. I paused the update and then enabled developer options and disabled automatic system updates there, but I am not able to disable auto-updates in the regular system update settings. Is root required to disable this menu option? I have not rooted my phone and would prefer not to, if possible. Any suggestions?
Edit: So far, the phone hasn't resumed the auto-update overnight or following a couple restarts of the phone. The notification remains and I occasionally get prompts to continue the paused update, but I am able to ignore them. I guess I can live with it as is, but if anybody has any other ideas, please share. Thanks.
Edit: Today, I woke to find that the 13 update has downloaded and will install on reboot. I rebooted and let it complete the update to 13. Then, I downgraded to 12 once again. This time around, the option to disallow automatic updates was not greyed-out in system update settings. I disallowed auto-updates. The notification saying the update to 13 is available remained, this time, I was able to dismiss it. I don't know what to think about the previous issues I had, but it seems to have resolved it now.
b.a.w said:
I also had this issue of the hotspot function disappearing after the Android 13 update. I followed the step to downgrade to 12. This worked, but before I could finish setting up my phone again, it was already automatically updating to 13. I reinstalled 12, and waited to connect to wi-fi to get things restored. Shortly after connecting to wi-fi again, the 13 update started again. I paused the update and then enabled developer options and disabled automatic system updates there, but I am not able to disable auto-updates in the regular system update settings. Is root required to disable this menu option? I have not rooted my phone and would prefer not to, if possible. Any suggestions?
Edit: So far, the phone hasn't resumed the auto-update overnight or following a couple restarts of the phone. The notification remains and I occasionally get prompts to continue the paused update, but I am able to ignore them. I guess I can live with it as is, but if anybody has any other ideas, please share. Thanks.
Edit: Today, I woke to find that the 13 update has downloaded and will install on reboot. I rebooted and let it complete the update to 13. Then, I downgraded to 12 once again. This time around, the option to disallow automatic updates was not greyed-out in system update settings. I disallowed auto-updates. The notification saying the update to 13 is available remained, this time, I was able to dismiss it. I don't know what to think about the previous issues I had, but it seems to have resolved it now.
Click to expand...
Click to collapse
I didn't see the Andorid 13 update even before the downgrade, I searched for it and installed it if I wanted it.
Adding to my posts above from February 18:
I was able to remain on Android 12, retaining the Wi-Fi hotspot functionality, until this morning. I awoke to find a software update notification message, giving two options: update or later. The message also stated that if I pressed later, it would continue with the update in 30 minutes. I rebooted the phone, and the update notification returned, however, lacking the 30 minute warning. A short while later, the phone began to automatically download the update, despite the option in settings disallowing auto-updates being ticked. I force-stopped the system update app, and it stopped downloading the new update. After a short while, it completed the android 13 system update download anyway. I decided to give the 13 update a try again, seeing that there was a smaller update added to the Asus Bios and Firmware download page on March 16th. I proactively backed up my data, knowing that I would likely need to downgrade to 12 again shortly to regain hotspot functionality. I rebooted to apply the base 13 update; no hotspot functionality, as expected. I then downloaded and applied the March 16th (WW-33.0210.0210.269) update OTA; still no hotspot functionality. I plan to downgrade again to Android 12, but I question how long I will be able to use it before another automatic update to 13 is forced upon me by Asus. Does anyone have any advice as to how to activate the hotspot on 13 or a way to guarantee that 12 will not be auto-updated to 13?
Edit: For anyone who might be having the same issue, here is what I have tried and so far, seems to be working. After downgrading to 12, I did not connect to internet during the initial phone setup process. When I did, the phone would already start automatically downloading the 13 update even before the setup process was finished. After setup, I immediately disabled automatic updates both in the regular system settings and in developer options (after enabling these, of course). I find it interesting that before, even with these two settings to disallow automatic updates in use, the automatic update would begin. The only other step I took this time was to disable my system app for system updates per the following method. https://www.xda-developers.com/disable-system-app-bloatware-android/
I understand that this method is likely used more for added bloatware than for system apps, and I questioned at first if it would even work for a system app. Still, after disabling the system update app, it shows "disabled" under its entry in the complete app list in settings, and the system update options in the settings menu are not visible anymore. The main "system" header in the settings menu does show a red dot with "1" indicating that there is something available within the submenu, but as stated there is nothing within pertaining to system updates since disabling the system update app. So far, there have been no other notifications for the 13 update as before. This system update app is easy to reenable, as shown in the link above, so if I want to download the system update later on, it is no problem. I will add to this post if this method fails, but so far, so good.

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