Hi all. I have an XT1097 that I have been trying unsuccessfully to network unlock. I have tried several unlock companies an all come back with the same 2 codes however they do not work. From what I can tell there doesn't appear to be a limit on the attempts. When I turn the phone on, it asks for the unlock code, but always comes back as unsuccessful. I have confirmed the IMEI a number of times so that is not the issue. I've heard there are a number of databases that the vendors can pull from. So far I have tried Cellunlocker.net, and Quickphoneunlock.com and another local person with no luck. I'm not a stranger to unlocking, but this is the first Motorola I have tried to do. Is there something quirky about them?
Does anyone have any ideas?
Thanks
I realize this is an older thread, but it's possible someone changed the IMEI. I got an HTC One M7 from someone, it was locked to T-Mobile. I tried unlocking it, but was unsuccessful.
I realized the IMEI was different that the one on the box, so I had to jump through a lot of hoops before I could get it rooted (this particular version had issues with most of the methods, ended up having to pay for an app to root it)... once I got it rooted and had access to the system, I could then change the IMEI back to the original one and was able to use an unlock code.
Related
Ok, I'm a noob, but I do not hate myself, and I have done a search for similar threads. None apply.
Here's the situation:
I received a used Samsung Captivate with Gingerbread on it from a co-worker, who upgraded to a Galaxy SII. He erased all his personal info/data, but I don't have the details.
I called AT&T, since I'm a customer in good standing, and since the Captivate is not subject to a contract. I asked for an unlock code. They gave it to me. I put it in the dialog, and it did not work. I got something along the lines of "Network unlock unsuccessful. You have 9 attempts left." Not the EXACT wording, but it gets the point across. AT&T and I checked and re-checked the IMEI, and they kept generating the exact same unlock code (which is 8 digits).
In all, I've spent 3-4 hours on the phone with AT&T service, and about an hour with Samsung service, which is where AT&T sent me after they couldn't figure out why the phone wouldn't unlock.
With one attempt left, Samsung said the phone needed to be reflashed, and sent me a UPS label to send it in. So I did. They replaced a component by the power port, reflashed, and sent it back to me. So, stupid me, I tried the unlock code again, after twice again verifying the IMEI. Now, the phone says "Network unlock PIN number is entered incorrectly. Contact your Service Provider," when I put in a T-Mobile SIM to test. (Yes, I know I can only get EDGE on the Captivate on T-Mobile.)
I called Samsung, and they said they don't know why it wouldn't work, and that the unlock code was indeed correct, and that the mainboard probably needs to be replaced.
Has anyone ever heard of this? Does this sound logical? Am I dead in the water unless the mainboard is replaced, unless I want to use AT&T exclusively? I had hoped to be able to use a foreign SIM when I go out of the country, but it looks like this is no longer possible, unless the mainboard is replaced.
An AT&T GoPhone SIM works just fine.
Thanks,
Tracy
What happened most likely appears to be a miscommunication. Do you know what excatly they flashed ?
Personally speaking, without going through AT&T route, I myself have used the Galaxy_S Unlock by Helroz which works like a charm. ( you need to be rooted though)
They flashed Froyo 2.2 I897UCKB2. I was considering rooting and flashing a new ROM, but having searched for unlock info before calling AT&T, I learned that in Gingerbread, they hid the unlock code. Thus my reason for calling AT&T (since I didn't want to pay for something I could get from AT&T for free). I'm glad I didn't do any rooting or flashing before I sent the phone back to Samsung. I have NO problem experimenting once I either: 1) know for sure I can never unlock the phone, or 2) can successfully unlock it. I don't want to have to undo a bunch of stuff before I send it back to Samsung. I'm lazy.
From what I was told by AT&T and Samsung, once you've used up your attempts, you're permanently locked to the original network.
Thanks!
About I guess 6 months ago there was a little app that would let you root your phone temporarily. It stayed rooted until you reboot. It worked very well. I used it a lot until I rooted my Captivate for good. Unfortunately I can't find my copy of it. I did a quick search here and didn't run into it either. It may be worth a try if you can find it.
If you root the phone, unlock it with the the app mentioned before, then do a factory reset, you will no longer be rooted, but the unlock will be there. Once you unlock a phone, it stays that way unless you decide to relock it. When you unlock the phone, it will put a folder on your phone. Keep that folder in a safe place. Just to be safe, copy and save it in multiple places. If you ever want to relock the phone you will need that folder.
Cool, thanks, guys. I'll look for the app and try it out.
Tracy
My wife and I just switched over to t-mobile about a month ago and at&t wasn't much help in getting our phones unlocked either. The gave us unlock codes for some other phone.
I used the same app that theevildevil mentioned, Galaxy_S Unlock by Helroz on my phone. On my wife's phone I used Samsung Galaxy S Unlock Tool by DaGentooBoy. Her phone was running a gingerbread ROM. Mine even had a screwed up IMIE number. Both apps worked great though.
ZeroG1, how many digits were your unlock codes? I ask because Samsung thinks AT&T gave me the number for the wrong thing.
Thanks,
Tracy
So here's what's going on.
I have an Atrix HD that is rooted and the bootloader is unlocked already.
I'm trying to sim unlock the phone to use with straight talk or tmobile.
The problem:
When I insert the tmobile sim, the phone is supposed to prompt with a request for a sim unlock code.
This phone doesn't prompt and it doesn't show signal. "emergency calls only"
I've tried this with two different roms. AOKP and Pac. Both did the same thing. I've also tried a simple mobile sim with each of these roms with no avail. By the way, I do get service with AT&T sim on all the Roms.
What am I missing here?
I see all these threads about unlocking and the biggest issue people are running into is finding the unlock codes. They are out there but they're hard to come by. My issue is that even if I magically had that code, I don't have a way to enter it!
Thank you for any help in advance.
I've searched around to find a solution or reason, but apparently this isn't common.
EDIT:
In case anyone has the same issue, flashing entirely stock software fixed this issue.
It is now prompting for the SIM network unlock PIN.
Hi folks,
I am well aware of the threads out there about how no one was able to root the at&t kitkat 4.4.2 Moto x phone. But my problem is a bit different (though rooting would be a solution). The summary is that I have a code from at&t to unlock my phone but the code doesn't work anymore because I supposedly surpassed the number of tries limit (though there is no visual indication on the phone of that). At least, after talking multiple times to at&t and Motorola, that is the story they told me. Its amazing how neither at&t nor Motorola support people know exactly how many chances I have (something around 5 apparently) and how there is now warning on the phone about that. At&t said they could solve my problem if I was within a reach of an at&t antenna, but I am obviously not even near that (I am in Brazil right now...).
Here is how it happened: I essentially was not aware that my phone was network locked (I never had to deal with that before as I always bought devices full price that came unlocked). I did get the Moto X full price and I am now traveling in Brazil for a month and, as I've done before, I got a local sim card. When I did put the card in, I thought the code that was being asked of me was the simcard code (the UX does freaking say SIM network unlock code!!!), after failing a couple of times, I tried combinations of puk code and simcard code only to then realize that what I needed was the at&T unlock code (but apparently I had already messed around too much by then). I went through the process to get it, but now their code still doesn't work.
So the question is: Is there a way to reset this limit without rooting the phone? I tried doing the data factory reset, and I also tried flashing it back to stock firmware, none seemed to have any effect.
Any suggestions? Does anyone even know how this limit on the network lock works?
vfgomes said:
Hi folks,
I am well aware of the threads out there about how no one was able to root the at&t kitkat 4.4.2 Moto x phone. But my problem is a bit different (though rooting would be a solution). The summary is that I have a code from at&t to unlock my phone but the code doesn't work anymore because I supposedly surpassed the number of tries limit (though there is no visual indication on the phone of that). At least, after talking multiple times to at&t and Motorola, that is the story they told me. Its amazing how neither at&t nor Motorola support people know exactly how many chances I have (something around 5 apparently) and how there is now warning on the phone about that. At&t said they could solve my problem if I was within a reach of an at&t antenna, but I am obviously not even near that (I am in Brazil right now...).
Here is how it happened: I essentially was not aware that my phone was network locked (I never had to deal with that before as I always bought devices full price that came unlocked). I did get the Moto X full price and I am now traveling in Brazil for a month and, as I've done before, I got a local sim card. When I did put the card in, I thought the code that was being asked of me was the simcard code (the UX does freaking say SIM network unlock code!!!), after failing a couple of times, I tried combinations of puk code and simcard code only to then realize that what I needed was the at&T unlock code (but apparently I had already messed around too much by then). I went through the process to get it, but now their code still doesn't work.
So the question is: Is there a way to reset this limit without rooting the phone? I tried doing the data factory reset, and I also tried flashing it back to stock firmware, none seemed to have any effect.
Any suggestions? Does anyone even know how this limit on the network lock works?
Click to expand...
Click to collapse
If you haven't already tried, you MIGHT be able to reset the counter by erasing the Modemst1 and modemst2 partitions. To try, you will need the android SDK and 'mfastboot' binary.
You'll boot the phone into bootloader mode, and type:
mfastboot erase modemst1
mfastboot erase modemst2
Now reboot. Let us know if the counter has reset.
If that doesn't work, I'm not sure rooting will be able to do anything for you either...
samwathegreat said:
If you haven't already tried, you MIGHT be able to reset the counter by erasing the Modemst1 and modemst2 partitions. To try, you will need the android SDK and 'mfastboot' binary.
You'll boot the phone into bootloader mode, and type:
mfastboot erase modemst1
mfastboot erase modemst2
Now reboot. Let us know if the counter has reset.
If that doesn't work, I'm not sure rooting will be able to do anything for you either...
Click to expand...
Click to collapse
That doesn't work. What really annoys me is the lack of any indication on the phone about the limit or the state you are in. Hopefully at&t can fix this issue once I am back in the US.
did you solved?
vfgomes said:
Hi folks,
I am well aware of the threads out there about how no one was able to root the at&t kitkat 4.4.2 Moto x phone. But my problem is a bit different (though rooting would be a solution). The summary is that I have a code from at&t to unlock my phone but the code doesn't work anymore because I supposedly surpassed the number of tries limit (though there is no visual indication on the phone of that). At least, after talking multiple times to at&t and Motorola, that is the story they told me. Its amazing how neither at&t nor Motorola support people know exactly how many chances I have (something around 5 apparently) and how there is now warning on the phone about that. At&t said they could solve my problem if I was within a reach of an at&t antenna, but I am obviously not even near that (I am in Brazil right now...).
Here is how it happened: I essentially was not aware that my phone was network locked (I never had to deal with that before as I always bought devices full price that came unlocked). I did get the Moto X full price and I am now traveling in Brazil for a month and, as I've done before, I got a local sim card. When I did put the card in, I thought the code that was being asked of me was the simcard code (the UX does freaking say SIM network unlock code!!!), after failing a couple of times, I tried combinations of puk code and simcard code only to then realize that what I needed was the at&T unlock code (but apparently I had already messed around too much by then). I went through the process to get it, but now their code still doesn't work.
So the question is: Is there a way to reset this limit without rooting the phone? I tried doing the data factory reset, and I also tried flashing it back to stock firmware, none seemed to have any effect.
Any suggestions? Does anyone even know how this limit on the network lock works?
Click to expand...
Click to collapse
Did you found a solution ?
Did you found a solution? I'm in the same situation with a friends device now as well. Why people keep dicking around with the device without common sense or an idea of that they're doing is beyond me. I had a similar situation with a Nokia C6-01 a few years back. After some time I managed to find a utility to run on my laptop that cleared the counter on the phone. Then the code could be manually entered using Nokia's unique unlocking process and I got it unlocked.
I've got 5 different unlocking devices and solutions and none of them are any use with this phone.
Virirut
Hey all. Very annoying problem (one of many really) here with my xperia sp. I want to change network providers and got my unlock code no problem from my current carrier, no issue there. However when I put in the unlock code I'm told network unlock unsuccessful. I've attempted it twice as I don't want to risk making things worse. I've tried to check the service menu to see if the counter still has attempts but I can't access that either using *#*#7378423#*#*. The code disappears but nothing happens. I'm using paranoid nexus android version 4.4 and I've a locked bootloader if that makes any difference. I did buy the phone second hand so I realise the person before me could've used up all the attempts but it was only about a month old at the time and the person was on the same network as I am (I got the receipt when I bought it off them). Just wondering if anyone has any idea how I could possibly unlock the phone by whatever means or even get a look at my service menu??
My network is Meteor in Ireland if that makes any difference.
spiritcrusher88 said:
Hey all. Very annoying problem (one of many really) here with my xperia sp. I want to change network providers and got my unlock code no problem from my current carrier, no issue there. However when I put in the unlock code I'm told network unlock unsuccessful. I've attempted it twice as I don't want to risk making things worse. I've tried to check the service menu to see if the counter still has attempts but I can't access that either using *#*#7378423#*#*. The code disappears but nothing happens. I'm using paranoid nexus android version 4.4 and I've a locked bootloader if that makes any difference. I did buy the phone second hand so I realise the person before me could've used up all the attempts but it was only about a month old at the time and the person was on the same network as I am (I got the receipt when I bought it off them). Just wondering if anyone has any idea how I could possibly unlock the phone by whatever means or even get a look at my service menu??
My network is Meteor in Ireland if that makes any difference.
Click to expand...
Click to collapse
I think it's possible that you have to be on stock rom to unlock your device.
And service menu is not accessible in costum roms. Possible that it could be installed, I don't know.
Do the following steps:
1. Make a nandroid backup.
2. Go back to stock rom using the tool "Emma".
3. Do your unlock stuff.
4. Root and install recovery (get the same recovery as you use now!)
5. Go back to your current configuration by restoring your backup.
If you haven't used up all your attempts and your old carrier has given you the correct code, this will surely work!
If you have any further problems with unlocking, reply to this thread by quoting me! That way I'll get a notification. It's better to ask and wait before you've used up all your attempts
Gesendet von meinem
Sony Xperia SP - Cyanogenmod 12.1
Hi,
Before I got my hands on this bootloader locked Moto X XT1058 with 4.4.4, a number of failed attempts were made to enter the network unlock code so I believe it has been permanently locked to AT&T.
After I got the official unlock code from AT&T, which matched with another third party vendor's code (they provided 2 sets), trying to enter them in has been futile. There is no indication from the screen that it has been permanently locked except for the 'unsuccessful' message.
I would like to seek your help to find out if there is any way to reset this permanent lock. I tried to use fastboot erase modemst1/modemst2 but it seems to make no difference. Other than sending it back to Motorola, do I have some other ways to force the reset of the locked status?
This is a customized Moto X from the Moto Maker store for the AT&T network.
Thanks in advance.
Kind Regards.
sorry dude i battled this for several weeks, no go! send it to Moto.
Hey Cheese74, I am facing the same issue. Did you manage to find a solution to fix it.
I tried calling Motorola Customer support. They replied saying that since the network locked was set up the Service Provider, I should reach out to them to find a solution. And the service provider is asking me to reach out to Motorola.
Appreciate if you can let me know if you have any leads on this one..
Thanks,
Your devices are pretty much perma blocked now, since entering the wrong code 10 times, blows few fuses on the OTP, which is nearly impossible to be reverted.Service centres usually replace the board in this case and send the old board for refurbishment or recycle.
You can still use the device as wifi-only, which is not that bad after all.Or you can try to find and buy a working board and replace it.