No speaker/mic call audio? - Sprint HTC One (M7)

I have to preface this by saying I've read through dozens of threads, but still am stuck. I have an HTC One M7 that was previously used on Sprint's network. I followed the instructions about getting the phone to work with GSM carriers, using the stock HTC ROM (Android 5.0.2). Everything worked fine for getting the SIM registered with the APN. GSM data works fine, as well as GSM calls. The calls work as long as the phone has earbuds plugged in. When earbuds are plugged in then the GSM call audio is functional. If I unplug the earbuds then there is no GSM call audio. Not even ringback tones when calling out.
Tried clearing the various Google Play caches. Checked that no HTC or Google Play updates were automatically installing. Factory reset things, lather, rinse repeat.
So I tried flashing the device with Cyanogenmod 12, based on a current nightly build. This wasn't successful, since the OS didn't even see my SIM card.
Finally, I installed ViperOne 8.0.0 and chose the Sprint option when installing. This resulted in the same scenario as the stock HTC ROM. Everything works except for GSM call audio requiring the headphone jack. I looked at suggestions about disabling Google voice response services and tried that. Still no luck. I did see a ZIP install for a Viper "no sound" fix. After installing that was stuck in a boot loop.
Any other suggestions that folks know work for 100% sure? The ViperOne 8.0.0 clean install was somewhat of a last gasp attempt....

gregarican said:
I have to preface this by saying I've read through dozens of threads, but still am stuck. I have an HTC One M7 that was previously used on Sprint's network. I followed the instructions about getting the phone to work with GSM carriers, using the stock HTC ROM (Android 5.0.2). Everything worked fine for getting the SIM registered with the APN. GSM data works fine, as well as GSM calls. The calls work as long as the phone has earbuds plugged in. When earbuds are plugged in then the GSM call audio is functional. If I unplug the earbuds then there is no GSM call audio. Not even ringback tones when calling out.
Tried clearing the various Google Play caches. Checked that no HTC or Google Play updates were automatically installing. Factory reset things, lather, rinse repeat.
So I tried flashing the device with Cyanogenmod 12, based on a current nightly build. This wasn't successful, since the OS didn't even see my SIM card.
Finally, I installed ViperOne 8.0.0 and chose the Sprint option when installing. This resulted in the same scenario as the stock HTC ROM. Everything works except for GSM call audio requiring the headphone jack. I looked at suggestions about disabling Google voice response services and tried that. Still no luck. I did see a ZIP install for a Viper "no sound" fix. After installing that was stuck in a boot loop.
Any other suggestions that folks know work for 100% sure? The ViperOne 8.0.0 clean install was somewhat of a last gasp attempt....
Click to expand...
Click to collapse
I did try things such as listed in http://forum.xda-developers.com/htc-one/help/how-to-fix-current-audio-calls-issue-t2972498 as well. Still no luck. Figuring I think I'm running the latest ViperOne ROM I'm assuming that the patches around Dec-2014 were included rolled up into 8.0.0? This is really easy to reproduce. Any GSM call I initiate with headphones plugged in works fine for audio. I can hear on speakerphone then too. When I unplug the headphones the remainder of the active GSM call continues to work via speakerphone or the "earpiece." But the next GSM call I attempt to join has no call audio.
Clearing the Google Play service cache, disabling the CheckInService, rebooting, rebooting via Power+VolUp, etc. all haven't fixed the issue yet. This is the only thing holding me back from having this HTC One M7 available under T-Mobile. But it is a toughest hurdle!

gregarican said:
I did try things such as listed in http://forum.xda-developers.com/htc-one/help/how-to-fix-current-audio-calls-issue-t2972498 as well. Still no luck. Figuring I think I'm running the latest ViperOne ROM I'm assuming that the patches around Dec-2014 were included rolled up into 8.0.0? This is really easy to reproduce. Any GSM call I initiate with headphones plugged in works fine for audio. I can hear on speakerphone then too. When I unplug the headphones the remainder of the active GSM call continues to work via speakerphone or the "earpiece." But the next GSM call I attempt to join has no call audio.
Clearing the Google Play service cache, disabling the CheckInService, rebooting, rebooting via Power+VolUp, etc. all haven't fixed the issue yet. This is the only thing holding me back from having this HTC One M7 available under T-Mobile. But it is a toughest hurdle!
Click to expand...
Click to collapse
Here are screenshots of what my phone is running. Perhaps there's something that needs to be patched? Although running the latest ViperOne ROM 8.0.0 I assume that this should include any previous hotfixes? Checking the ViperOne patches available on the phone all I saw was the one for the screen orientation sensor.

its funny i too have this issue only i discovered that if you plug headphones to make or receive a call once the call is active you can unplug headphones and still have audio , audio works normal for voip

eightiesbaby said:
its funny i too have this issue only i discovered that if you plug headphones to make or receive a call once the call is active you can unplug headphones and still have audio , audio works normal for voip
Click to expand...
Click to collapse
Make sure your firmware is the latest available.

Any luck on this fix after many tries I finally unlocked my htc also im using it on t mobile but I got the same problem as you cant hear anything when I make or recieve calls and also my data drops every now and then do you have this problem

Related

Nexus One Suddenly Stopped Voice Out in Phone Calls

So my Nexus One just suddenly stopped voice out in phone calls (i.e no one can hear me on the other side.) I know that the mic isn't busted because I can skype out, and tried recording my voice with recording apps, it works just fine.
I tried everything. I wiped. I tried different roms. I rolled back to stock rom. I even updated the radio. Nothing seems to fix it.
Any ideas? Thanks in advance.
using google voice?
ive had that happen once or twice, I thought it was just some bad phone routing from google voice

[Q] Cannot hear or talk during a call

Hey guys,
so recently I rooted my 2-week old Incredible S, and I installed Cyanogen on the phone. Everything works flawlessly, except for the fact I can't hear or talk when I or someone else makes a call, it's just awkardly quiet.
I can make the call though, but the clock keeps on ticking without me hearing something. All sound is on maximum and speaker-mode doesn't help either. Nor do I block the microphone or anything like that.
I tried everything like removing battery, SIM-card but even a factory reset didn't work. When I call with Skype it does work, I can talk and hear. Other applications that use sound or voice also work.
Does anybody have any advice?
Aester said:
Hey guys,
so recently I rooted my 2-week old Incredible S, and I installed Cyanogen on the phone. Everything works flawlessly, except for the fact I can't hear or talk when I or someone else makes a call, it's just awkardly quiet.
I can make the call though, but the clock keeps on ticking without me hearing something. All sound is on maximum and speaker-mode doesn't help either. Nor do I block the microphone or anything like that.
I tried everything like removing battery, SIM-card but even a factory reset didn't work. When I call with Skype it does work, I can talk and hear. Other applications that use sound or voice also work.
Does anybody have any advice?
Click to expand...
Click to collapse
Since CM7.1 is a Gingerbread ROM, you now need to flash a Gingerbread radio, too.
So that's it? Oh god, I'm relieved! I already spent hours and hours on the internet searching for some bug or faulty app.
Thanks for the fast reply!
Hm, so I finished installing a new Gingerbread radio on the phone by using some of the links on this page. Now I can't connect to any service or mobile provider.
Am I doing something wrong again? I already tried almost all of those gingerbread radio's.
EDIT: It seems like the problem fixed itself. All that was needed was a simple reboot, and now my connection is way better than before.
I'm glad it's finally working now!
Aester said:
Hm, so I finished installing a new Gingerbread radio on the phone by using some of the links on this page. Now I can't connect to any service or mobile provider.
Am I doing something wrong again? I already tried almost all of those gingerbread radio's.
Click to expand...
Click to collapse
When you first set up CM 7, which service provider did you pick? Have you tried running the CM 7 setup again or do a system reset to force CM 7 to go through the setup again?
Is this a branded IncS and if so, which carrier?

Speaker cutting in and out after update

Updated my phone to the latest update. I was looking forward to volte and simultaneous voice and data. Now my external speaker doesn't work right. When I'm on a phone call speakerphone doesn't work and the alarm sound cuts in and out. The odd thing is when I play songs off of Spotify the external speaker is fine. Has anyone else seen this issue since they took the new ota?
I've noticed that when I'm on a voice call the speaker has a lot of static noise when the volume is all the way up. When I turn the volume down or put it on speaker however, it sounds perfectly normal.
Yeah I have that same behavior as well. I still can't get the alarm to have sound. My phone just vibrates. No one else is having sounds issues after the OTA?
I had to turn off HD voice.
My volume is fine, but my volume up button rarely works. I have to go into settings to turn my sound up. Down is fine.
for all of you having issues try doing a FDR.
My alarm works fine but I'm using Zedge for my ring tones and notifications. Don't know if that has anything to do with it. What I little I have had HD voice switched on I get the same static noise in my speaker at full volume, no static with HD voice off. I agree with the_rooter about HD voice.
Posted by the the_rooter in the tread I started.
"to me it feels like advance calling is still in alpha stage. I have it off right now till i see it gets better"
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
So voice sounds great over car Bluetooth after update but earpiece on phone sounds like crap. Anyone else have this issue? Does the FDR fix the issue?
audiv8 said:
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
Click to expand...
Click to collapse
Just wondered if you received replacement phone. I just activated advanced calling last night and now my calls have static background noise.
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Click to expand...
Click to collapse
Glitch in advanced calling, period. I doubt its phone specific.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
Click to expand...
Click to collapse
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This fixed the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, both are important to solve the problem.
Click to expand...
Click to collapse
I can't understand how a new phone would help anything. What's the difference between that phone and my phone? Is it a different build? Maybe a new SIM card and a full wipe?
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Click to expand...
Click to collapse
This is the first update that was released for advance calling and honestly it's still in the alpha stage. The service is buggy. It's not the phone. Why go talk to verizon when you can go directly to the source. Motorola....they are the ones that know the answer and they would give the same one you get here.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Click to expand...
Click to collapse
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
Click to expand...
Click to collapse
adrynalyne said:
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
Click to expand...
Click to collapse
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
Yensid eno said:
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
Click to expand...
Click to collapse
Go look at any Verizon VoLTE device and they all have the same complaint: poor quality unless an HD call.
It is not Turbo specific, no matter how much you want to believe that. I've done the tech support thing; they usually rely on guesswork and scripts unless you get in contact with someone not on the frontline--which you did not.
The turbo is a very popular device with Verizon right now, I am not shocked that others have called about this. What you are seeing is a result of popularity, because other VoLTE devices on Verizon also have this issue, indicating a more likely network issue. Either its a network issue or everyone with a VoLTE phone on Verizon keeps making the same mistake in their firmware. In that HD calling sounds great, I don't think its the devices at all.
Update. Holding my phone in landscape mode and pressing the speaker location with my thumb would cause the speaker to turn on and off. Good to know its the hardware. The new phone has since fixed the issue.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Click to expand...
Click to collapse
When I was on the phone with Verizon they mention this as a know issue and that it would be fixed with an upcoming update. The advice I got was to just turn off HD Voice and wait for the update.
Support had me clear cache after turning off HD Voice.
I know other phones aside frone the Turbo have the sound problem if they have downloaded Advanced Calling and have HD sound turned on. The additiinal problem for Turbo users is that without the AC turned on we cannot use data while on a call. The technician did not know this to be an issue until i read him the error message that appears when attempting to use data while on the phone with AC off. I leave it off, but frustrating when i need to look up something for someone calling me or when using maps and a call knocks it offline. Oh well, hope for an update sooner rather than later.

[Q] voice call help

Hi,
I rooted my phone a while back, but after installing a custom kernel and ROM I began having problems with regular voice calls. I started hearing these noises and cracking while on call. I tried installing the ROM again, because i thought that something went wrong with the installation, but now i can`t hear anything while on regular call. What puzzles me is that sometimes after reboot my phone can`t even play music or any audio files and sometimes its working just fine. Also my viber voice calls are working fine i just have problem with the classic voice call. I have noticed that when i put my phone just on GSM mode it gets a little better / i can hear the beeps before the person i`m calling picks up/ but its still not a solution. I have tried to restore stock ROM and it didn`t work. Also I didn`t have s-off when the problem began if it`s of any significance. If someone has any idea how to help me I will be most grateful.

In calls, receiver can only hear me if speakerphone is on

Bit of a disappointment that the basic function of the phone is not working correctly!
In order to be heard on a call I need to switch on speakerphone. Anyone else had this issue?
Tried wiping the cache and restarting the device.
Verified that the microphone is working. I can make calls with Messenger, WhatsApp etc.
Upon hanging up, there is an audible pop on the receiver end during my tests.
Affects both incoming and outgoing calls.
NX627J_V1AMB with build NX627J_ENCommon_V2.03. The phone came with V1.03 but did not test calling.
Phone app build version 11.0.
Any help much appreciated.
Hi,
Ordered my phone with EU distribution and came with NX627J_ENCommon_V2.03 and I don't have such a problem. Maybe flashing went wrong? There are many users experiencing issues after flashing.
Sent from my NX627J using Tapatalk
Hi, this was after flashing but I've since debricked (using https://forum.xda-developers.com/nubia-z20/how-to/tool-nubia-z20-unbirck-tool-t4009227) so believe I'm on the correct firmware. If someone can confirm this is the case that would be useful otherwise I will try and flash firmware

Categories

Resources