Related
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
I don't have any experience while owning a Captivate and going to the Warranty Center...
But when I had my Samsung Impression, and the phone display (it was a touchscreen with a slideout keyboard) completely stopped working, it wouldn't register any touch at all, I took it to them, they turned it on, tested that it truly didn't work, and they gave me a new phone (might have been refurbished) on the spot. Walked out with a smile on my face and went on with my day.
Same experience with two LG Xenons with bubbles under the screen. On the spot replacement within 10 minutes after they verified that the moisture sensor was clear.
Sent from my SAMSUNG-SGH-I897 using XDA App
Refurbished phones are the replacement. Very easy to deal with.
I had the same thing with my wife's Bold - warranty center didn't really try to fix it, just did the replacement. You have to make sure to do the data wipe before the exchange, and they can't do much in terms of data transfer. Process itself is very quick and straight-forward.
For my captivate GPS I just did a mail replacement. Gives me the time to swap everything at home with no pressure.
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
jaykishora said:
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
Click to expand...
Click to collapse
The Warranty Repair Center in my town doesn't stock Captivates. They'll take a look at the phone to see if it was damaged or submerged, then tell you to call the 800 number. Or, you can skip driving in to a warranty center and just call the 800 number. The people there will talk you through some basic troubleshooting, then ship you a replacement (ground is standard, you can pay for an upgrade to overnight). You have 10 days after that to return your phone.
As for your GPS problems.... if you've upgraded to JH7 and can get a solid lock out in the open under a clear sky, well... Sorry to disappoint, but your replacement phone is probably going to have just as many problems with the GPS. I do (and I'm on my 4th Captivate), so do 7 of my friends and coworkers who have Captivates, and so do about 90% or more of the people reporting on the forums.
According to AT&T and Samsung, the JH7 update 'addressed the GPS issues'. And it did make it better... Before, it would just about never lock on. Now I can usually get a lock within 10~20 seconds and it'll show me where I should be.... until I go for a drive.
The test is this: install My Tracks and go for a drive around town. Once you're done, take a look at your track.
If you've got a softtop convertable or a fiberglass roof, you're good.
If you've got the phone far forward on the dash and have a large, steeply raked windshield, you're good.
If you've got a large sunroof, you might be good.
Otherwise, you're stuck with a measured 50m~100m accuracy (it reports 15m~30m, but don't believe it) if you can even maintain lock.
Good luck!
RexEscape said:
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
Click to expand...
Click to collapse
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Very easy to deal with IMO. I am on my 3rd captivate.
1st one experienced random shutdowns, 2 days later received second one in mail and wouldn't get any network signal, 2 days later my 3rd and hopefully last captivate was on my doorstep.
All you have to do is send in your old unit. I was satisfied with the android people over at ATT.
Dealing with AT&T is MUCH more pleasant then dealing with Samsung for your warranty support. They're quick, they're nice, and they get you in and out in about 30 minutes.
z28james said:
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Yeah, I don't think it's that. It wasn't just on the Browser. It was also doing it while I was just flipping through the apps or reading an email using the stock email, or SMS, or looking at Settings. Anything I was on, it booted me out and took me to the Home screen. I returned it. I'm getting my 5th Cap today.
Thanks for all the replies. I'll post my experience if it turns out to be any special or interesting.
One other question. My phone is currently rooted. Should I spend effort unrooting it or it should be fine?
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Pleasant experience
I went to the AT&T warranty center last weekend and was in and out of the store in less than 10 minutes with a new Captivate in hand. It was an extremely pleasant experience.
Just want to say that this replacement device (new and not refurbished) locks the GPS in about 10 sec inside the car and even faster under the sky and remains spot on. This leads me to believe that it may be some batches of device with buggy hardware with GPS issues.
Thanks
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
RexEscape said:
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Click to expand...
Click to collapse
I'm a manager at one of the at&t device support centers. Odin one click flash to original software is the only way to pass our inspections. We're not dumb. We can see if you've monkeyed with it in exactly 3 clicks
Sent from my SAMSUNG-SGH-I897 using XDA App
Walked in, gave them a Captivate that refused to charge, boot, or respond in any way, walked out with one that works.
Took maybe 30 minutes tops.
danalo1979 said:
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
jaykishora said:
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
Click to expand...
Click to collapse
Looks like you were lied to.
Unless if you were still under your 30 days, which would put you under the buyer's remorse program [completely apart from Warranty], then you'd be receiving a new model.
+ most Warranty Captivates are affected by the random shutdown issue, as they aren't scrapped if they're under the affected IMEI range.
You're using a refurbished Captivate, all in all.
My first phone was rooted and then the random crashes started. It got so bad I couldnt turn the phone on unless I did a battery pull then with the charger plugged in and finger banging and milking a cow at the same time.
I finally got it into download mode and went back to stock. I went to the tech center explained what happened and she replaced it right on the spot and gave me a NEW phone, battery and charger. BUT she gave me my old battery cover. :-(
Sent from my Captivate.
Hi Guys; I recently got my new 2nd Generation Moto G but after setting it up and using it for 20 minutes or so I noticed that sometimes while scrolling through settings, contacts and webpages, that when i am swiping over a horizontal band in the exact center of the screen, the sensitivity of that region of the screen becomes very unreliable and the phone will often interpret scrolling as a press. While scrolling in my phonebook it has a tendancy to call people, when browsing the web it has a tendancy to press links i never wanted it to, and this same behaviour is repeated regardless of what application i am in.
It certainly seems to be more frequent and prominent while I am charging the phone, regardless of the charge current. I have charged it from my pc, 1000ma wall adapter and 850ma wall adapter; all with the same results.
Sometimes turning the screen off and on again can rectify this, but its usualy back again in no time
I have tried factory resetting the phone, with the screen protector both on and off, while on charge and off charge and while making sure nothing else could be interfering with the touch screen i.e., a case.
I only got this phone from ebuyer in the UK 3 days ago, 2 days earlier than it was actually ment to come! so its a real shame im having these problems, I've already spoken to Motorola about it and they have advised me to RMA the phone as they cant give me a definitive answer as to wether or not this is a Hardware or Software issue.
Has anyone else been having issues similar to those that I have experienced with their own new Moto G devices
I would RMA, mine is fine.
my moto(2014) has the same touch screen issues while phone is on charging. unresponsivene & its very annyoing. hpns only whn ph is charging
Sent from my GT-P3100 using XDA Free mobile app
xDDen said:
my moto(2014) has the same touch screen issues while phone is on charging. unresponsivene & its very annyoing. hpns only whn ph is charging
Sent from my GT-P3100 using XDA Free mobile app
Click to expand...
Click to collapse
Are you using the official charger or some other one
Check u r charger or wall socket. its becoz of voltages issue.
ohh okk thnx guyz i was using samsung charger.
Sent from my GT-P3100 using XDA Free mobile app
Unfortunately my phone displays this behaviour both on and off the charger. It does however display the issue more frequently while on charge.
The chargers I'm using are all 5v which is typical of a phone charger. I have one at 850ma which charges painfully slow, I have another at 1000ma which charges much more quickly. And I use my Computers USB ports to charge at times, no matter how I charge the phone the problem remains.
Sometimes it will work fine for an hour or so then it will go insane on me. I have requested RMA with ebuyer. Had the phone only showed this issue on charge I may have been contempt with it, but the problem can happen anywhere, anytime and for a brand new phone that's not acceptable.
@ xDDen: have you tried charging the phone from any other source besides the Samsung charger you have?
yes now am charging with moto g's charger and it is working fine now without any issues
Sent from my GT-P3100 using XDA Free mobile app
Aileach XDA said:
Hi Guys; I recently got my new 2nd Generation Moto G but after setting it up and using it for 20 minutes or so I noticed that sometimes while scrolling through settings, contacts and webpages, that when i am swiping over a horizontal band in the exact center of the screen, the sensitivity of that region of the screen becomes very unreliable and the phone will often interpret scrolling as a press. While scrolling in my phonebook it has a tendancy to call people, when browsing the web it has a tendancy to press links i never wanted it to, and this same behaviour is repeated regardless of what application i am in.
It certainly seems to be more frequent and prominent while I am charging the phone, regardless of the charge current. I have charged it from my pc, 1000ma wall adapter and 850ma wall adapter; all with the same results.
Sometimes turning the screen off and on again can rectify this, but its usualy back again in no time
I have tried factory resetting the phone, with the screen protector both on and off, while on charge and off charge and while making sure nothing else could be interfering with the touch screen i.e., a case.
I only got this phone from ebuyer in the UK 3 days ago, 2 days earlier than it was actually ment to come! so its a real shame im having these problems, I've already spoken to Motorola about it and they have advised me to RMA the phone as they cant give me a definitive answer as to wether or not this is a Hardware or Software issue.
Has anyone else been having issues similar to those that I have experienced with their own new Moto G devices
Click to expand...
Click to collapse
Yea i have the same problem, what did u do.
mnishamk said:
Are you using the official charger or some other one
Click to expand...
Click to collapse
Mine actually didn't come with a charger. I was a bit surprised, but checking the Amazon page (for Germany, since I bought it here, though not from amazon) reveals that this seems correct/intentional. It did include the usual µUSB cable though (and it's not like I don't have enough USB chargers).
For completeness sake: I don't have the described problem, no matter if plugged in or not...
Touch issue
I'm using Moto G 2014 charger only and still facing issue bringing down notification panel.
Also i face issue when trying to unlock phone via pattern lock.
Flipkart offering me a replacement- Shall i go for it?
Been having a problem with the screen, mainly on the back soft button part of the screen, keep finger on it and it multi presses like a mad thing, doesn't happen all the time though, was driving me crazy. took off the Ultimate Shield screen protector and the problem went away, put the shield back on and the problem didn't come back, then couple of hours later (today) I got the ota update and the screen goes mad again, took shield off again and the problem continued, a few minutes later and it's all fine again. now (a few hours later) still all is fine.
Problem is I was all ready for doing a RMA to Amazon.co.uk for it, stuck on what to do now as if I send it back and they find no fault.
mtbgus said:
Been having a problem with the screen, mainly on the back soft button part of the screen, keep finger on it and it multi presses like a mad thing, doesn't happen all the time though, was driving me crazy. took off the Ultimate Shield screen protector and the problem went away, put the shield back on and the problem didn't come back, then couple of hours later (today) I got the ota update and the screen goes mad again, took shield off again and the problem continued, a few minutes later and it's all fine again. now (a few hours later) still all is fine.
Click to expand...
Click to collapse
Same issue here, but without any screen protector. OTA update hasn't changed anything. Sometimes it works and sometimes the screen recognizes double/triple taps where it should be only one...
mtbgus said:
Been having a problem with the screen, mainly on the back soft button part of the screen, keep finger on it and it multi presses like a mad thing, doesn't happen all the time though, was driving me crazy. took off the Ultimate Shield screen protector and the problem went away, put the shield back on and the problem didn't come back, then couple of hours later (today) I got the ota update and the screen goes mad again, took shield off again and the problem continued, a few minutes later and it's all fine again. now (a few hours later) still all is fine.
Problem is I was all ready for doing a RMA to Amazon.co.uk for it, stuck on what to do now as if I send it back and they find no fault.
Click to expand...
Click to collapse
Well the touch screen issues got way too much for me so I returned the phone to Amazon uk and got a refund, bought another moto g from Argos the same day I returned it and I'm glad I did, everything is ok with the new phone, no screen issues at all.
Moto G 2014 Tocuh Screen issues
Same issue here.
Bought phone 1 week ago from Argos. Initially fine, then suddenly cant use the swipe down notification bar.
Turned on the Show Touch indicator in Developer options and it clearly shows that the screen is registering the touches about 0.5cm down the screen from where I am touching. So you can never hit the notification bar when its doing that. I found that turning the screen off with the power button and then back on again usually clears the problem.
In the UK the phone only comes with a USB cable, so I use a variety of chargers.
I think mines going back as not functioning properly
I also having same issue you should post your emei. It might be I purchased defective from one of previous user having same issue. I'm at Singapore.
EMEI1: 359296054942769
EMEI2: 359296054942777
Android Version: 4.4.4
Based Version: MSM8626BP_1032.394.88.00R,EMEA_DSDS_CUST
Kernel Version: 3.4.42-g668a77b
[email protected] #1
Tue Aug 26 20:30:04 CDT 2014
System Version: 21.11.23.titan_retaildsds.retaildsdsall.en.03.reteu
Build Number: KXB21.85-23
DavidITunstall said:
Same issue here.
Bought phone 1 week ago from Argos. Initially fine, then suddenly cant use the swipe down notification bar.
Turned on the Show Touch indicator in Developer options and it clearly shows that the screen is registering the touches about 0.5cm down the screen from where I am touching. So you can never hit the notification bar when its doing that. I found that turning the screen off with the power button and then back on again usually clears the problem.
In the UK the phone only comes with a USB cable, so I use a variety of chargers.
I think mines going back as not functioning properly
Click to expand...
Click to collapse
I am currently having this problem
francescomulas said:
I am currently having this problem
Click to expand...
Click to collapse
Me too! I am very sorry to learn that it is a hardware problem.
I'm afraid to take it to the service center because the problem is intermittent and technicians could not detect it .
Any of you have solved?
If it was a hardware problem we could try asking a kind of compensation, I don't know, some free accessories, or maybe the change of the device...
Had a problem with mine, it would go mental pressing the back softkey, press it once and it would just keep doing it by itself, so a problem with lower left of the screen, sent it back to Amazon for refund and got another one from Argos, this one is mostly alright with the screen touches but will sometimes do a double press or think a press is a swipe anywhere on the screen, it's not been so bad that I kept it, but now other problems like the memory shortage making apps close is starting to really get to me, also the screen rotation get stuck in landscape now and then, even it sometimes goes to landscape by itself.
In the process of getting a different phone as this is starting to annoy too much.
I got my phone on Wednesday (4/8/15) and everything was perfect with the phone nut as of last night (4/9/15) noticed that camera was not rotating and it was kept on landscape, and also applications like youtube would not automatically rotate from portrait to landscape. I verified the screen rotation setting and it was on, did a factory reset and nothing. Called Samsung and no help there they don't know what the problem is. Went to an AT&T store and they could not find the root of the problem, so they are trying to get me a new phone. But while I wait I would like to see if there is a solution because if I can solve it (with help) before I get the new one I can cancel that order. Any one with same issue or knowledge of how to get it fix? please help
Same here
I had it rotate maybe once right when I got it and then it stopped and I have not been able to get the phone to rotate at all, photo, video, web browsing nothing. I am about to do a factory reset to pray and see if that clears it up.... if not its back to AT&T for me as well.
I installed a level app and it at least appears that the accelerometer is registering motion and position, but I am not sure if its reporting right (angles dont really look like the angle they should be.) So I could be faulty hardware/firmware.
---------- Post added at 09:34 PM ---------- Previous post was at 09:06 PM ----------
timske said:
I had it rotate maybe once right when I got it and then it stopped and I have not been able to get the phone to rotate at all, photo, video, web browsing nothing. I am about to do a factory reset to pray and see if that clears it up.... if not its back to AT&T for me as well.
I installed a level app and it at least appears that the accelerometer is registering motion and position, but I am not sure if its reporting right (angles dont really look like the angle they should be.) So I could be faulty hardware/firmware.
Click to expand...
Click to collapse
it looks like the gyroscope maxes at 30 degree's when the phone is stood on end (which should be 90). Wonder if this is a software/firmware bug, and I am going to assume 30 degrees inst enough to cause the phone to rotate and change position.
I have the exact same issue. 64gb sapphire black edge.
By any chance do you have a wireless charger?
pr0virus said:
I have the exact same issue. 64gb sapphire black edge.
By any chance do you have a wireless charger?
Click to expand...
Click to collapse
don't have a wireless charger yet. should be getting it next week. but tried the wireless changing at an AT&T store and it worked well. as of the screen issue have to wait 5 business days to get a new phone from the store since neither AT&T or Samsung can figure out the problem. and I am noticing more and more people with same issue here and other forums
I'm giving it a few days for some sort of solution to pop up. If nothing I'm jumping on the return wagon as well. :/
Had the same issue as well. I went to best buy to get a new phone.
I think it might have something to do with the fast charger as it might have fired the gyroscope, because my rotate worked fine till I took it off the wireless charge and plugged into the faster charger.
Best bet would be to call up Samsung and ask them if they there is a issue with this and hopefully they will send out an update (If possible) to fix the gyroscope.
Software issue
I just spoke on the phone with Samsung. This is a known issue and it is NOT a broken gyroscope. It is a software issue and they are working on a fix.
Samsung called too a few hours ago. They are checking on the issue and also there will be an update soon.
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app
I got a verizon S6 edge and it also has the same issue.
I got the black one with 64 gigs and it has the same problem verizon gave me brand new phone as it is under 14 days replacement. I also found that if your mobile is not fast charging just push the usb cable gently into the charger. If you want to use slow charging you can pull it out slightly. There are two modes in the charger.
I have a XT1068 Stock Retail Asia, untouched 5.0.2.
Lately i've been having problems with my screen, such as ghost touches. It started randomly one morning, and nothing i do seems to help.
Sometimes i'm unable to unlock my phone due to this problem. The back, home and recents buttons too stop working. Only 1 out of 3-4 attempts to unlock the phone works.
I somehow managed to enable visual feedback for touches and took a screenshot of what's happening (see attachment).
I cleared cache, factory reset the phone but to no avail. Please help.
EDIT - A screen replacement is the only solution to this problem.
hotdog125 said:
I have a XT1068 Stock Retail Asia, untouched 5.0.2.
Lately i've been having problems with my screen, such as ghost touches. It started randomly one morning, and nothing i do seems to help.
Sometimes i'm unable to unlock my phone due to this problem. The back, home and recents buttons too stop working. Only 1 out of 3-4 attempts to unlock the phone works.
I somehow managed to enable visual feedback for touches and took a screenshot of what's happening (see attachment).
I cleared cache, factory reset the phone but to no avail. Please help.
Click to expand...
Click to collapse
\
i had this problem on my friends flooded moto g xt 1064 flashing an new rom to the phone seems to have fixed it but to do that you have to unlock your boot loader witch voids your warranty you may be able to reinstall the lollypop update by going in to recovery and install update from zip file
Same problem here after 3 months without any problem .
Now I got ghost touches and unable to unlock phone by swipe
I was just about to make a thread about this because I'm having the same exact issue and I really don't have a clue as to why because I've tried everything.
In my case it seems to happen when I take my phone out of my pocket when I'm out and about sometimes the touch screen becomes unresponsive or does its own thing. For me it happens when the phone is really hot so that might be something to consider. Maybe how the phone spreads the heat or a service on the phone when the phone is really hot idk.
It makes its own touches normally around, if you pop up the keyboard on your moto, in my case the ghost touches are around the m,delete,the dot or period and enter buttons.
Any progress from any of you with the problem or any suggestions from anyone?
It doesn't seem to happen when the phone is cold or room temperature, I think.
Edit: Additional info just in case: XT1064 rooted currently on stock moto KitKat though it has happened to me at least once on all the roms I've had. It has not dipped in water ever.
Sent from my XT1064 using Tapatalk
iamcray said:
I was just about to make a thread about this because I'm having the same exact issue and I really don't have a clue as to why because I've tried everything.
In my case it seems to happen when I take my phone out of my pocket when I'm out and about sometimes the touch screen becomes unresponsive or does its own thing. For me it happens when the phone is really hot so that might be something to consider. Maybe how the phone spreads the heat or a service on the phone when the phone is really hot idk.
It makes its own touches normally around, if you pop up the keyboard on your moto, in my case the ghost touches are around the m,delete,the dot or period and enter buttons.
Any progress from any of you with the problem or any suggestions from anyone?
It doesn't seem to happen when the phone is cold or room temperature, I think.
Edit: Additional info just in case: XT1064 rooted currently on stock moto KitKat though it has happened to me at least once on all the roms I've had. It has not dipped in water ever.
Sent from my XT1064 using Tapatalk
Click to expand...
Click to collapse
i have the same problem on my xt 1068, when the phone is warm it works fine, but when is cold or some place with conditioned air the screen starts to fail, the phone is stock so i dont know what could be the problem.
i'm going to dry the phone with a hairdryer, i remembered i saved up my phone on a closet during the nights sometimes and in the mornings the phone was wet by humidity, and i wasnt worried by that, and maybe that was the problem
i will post again if i find something
sorry if i wrote something wrong, i'm from colombia and still learning english
iamcray said:
I was just about to make a thread about this because I'm having the same exact issue and I really don't have a clue as to why because I've tried everything.
In my case it seems to happen when I take my phone out of my pocket when I'm out and about sometimes the touch screen becomes unresponsive or does its own thing. For me it happens when the phone is really hot so that might be something to consider. Maybe how the phone spreads the heat or a service on the phone when the phone is really hot idk.
It makes its own touches normally around, if you pop up the keyboard on your moto, in my case the ghost touches are around the m,delete,the dot or period and enter buttons.
Any progress from any of you with the problem or any suggestions from anyone?
It doesn't seem to happen when the phone is cold or room temperature, I think.
Edit: Additional info just in case: XT1064 rooted currently on stock moto KitKat though it has happened to me at least once on all the roms I've had. It has not dipped in water ever.
Sent from my XT1064 using Tapatalk
Click to expand...
Click to collapse
deleted
sumondhk1 said:
SOLUTION FOUND ( I HOPE)
In lollipop 5.1.1 , open wakelock blocker
tick SCREEN FROZES
Bingo
Click to expand...
Click to collapse
Well I'm on stock so I can't do that.
Sent from my XT1063 using Tapatalk
iamcray said:
I was just about to make a thread about this because I'm having the same exact issue and I really don't have a clue as to why because I've tried everything.
In my case it seems to happen when I take my phone out of my pocket when I'm out and about sometimes the touch screen becomes unresponsive or does its own thing. For me it happens when the phone is really hot so that might be something to consider. Maybe how the phone spreads the heat or a service on the phone when the phone is really hot idk.
It makes its own touches normally around, if you pop up the keyboard on your moto, in my case the ghost touches are around the m,delete,the dot or period and enter buttons.
Any progress from any of you with the problem or any suggestions from anyone?
It doesn't seem to happen when the phone is cold or room temperature, I think.
Edit: Additional info just in case: XT1064 rooted currently on stock moto KitKat though it has happened to me at least once on all the roms I've had. It has not dipped in water ever.
Sent from my XT1064 using Tapatalk
Click to expand...
Click to collapse
I got a screenshot on where my phone was having ghost touches today.
Weird right. Any thoughts?
Sent from my XT1063 using Tapatalk
Same Problem Here
My Moto G 2014 XT1068 gets the exact same problem . There are ghost touches . And many times i cant even unlock my phone . Maybe it was an error buying this phone .
hotdog125 said:
I have a XT1068 Stock Retail Asia, untouched 5.0.2.
Lately i've been having problems with my screen, such as ghost touches. It started randomly one morning, and nothing i do seems to help.
Sometimes i'm unable to unlock my phone due to this problem. The back, home and recents buttons too stop working. Only 1 out of 3-4 attempts to unlock the phone works.
I somehow managed to enable visual feedback for touches and took a screenshot of what's happening (see attachment).
I cleared cache, factory reset the phone but to no avail. Please help.
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Click to collapse
I have the same problem, it is probably a hardware problem because it happened after reflash stock firmware and in twrp recovery also.
It's a hardware problem. Replacing the screen under warranty fixed the problem for good. If you are unlucky enough to have voided your warranty (by damaging your screen physically or water damage, don't know about unlocking), then it's going to cost around 4000 Indian rupees (around 63$) to replace the screen. It's the only solution.
Apparently this problem is relatively common as I found out from the Motorola forums.
Sent from my XT1068 using Tapatalk
hotdog125 said:
It's a hardware problem. Replacing the screen under warranty fixed the problem for good. If you are unlucky enough to have voided your warranty (by damaging your screen physically or water damage, don't know about unlocking), then it's going to cost around 4000 Indian rupees (around 63$) to replace the screen. It's the only solution.
Apparently this problem is relatively common as I found out from the Motorola forums.
Sent from my XT1068 using Tapatalk
Click to expand...
Click to collapse
Ghost touch freezing our lock screen.
http://forum.xda-developers.com/showpost.php?p=61901608&postcount=65
The ghost touches affected not only the lock screen, but also the soft buttons and the notification bar. AFAIK there is no software fix for this issue.
Sent from my XT1068 using Tapatalk
hotdog125 said:
The ghost touches affected not only the lock screen, but also the soft buttons and the notification bar. AFAIK there is no software fix for this issue.
Sent from my XT1068 using Tapatalk
Click to expand...
Click to collapse
Testing with " SGS Touchscreen Booster " app.
I set value of all first four high and 5th one 0 in setting
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
moses992 said:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Click to expand...
Click to collapse
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Didgeridoohan said:
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
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Click to collapse
Havent done that yet. Only thing that would be good for is making sure its a hardware defect right ?
jazz995756 said:
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
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Click to collapse
That makes sense. could be just a loose connector between the LCD panel and the MoBo ..
Problem is i live in Jordan and I got the phone from Dubai. Its still under warranty of the seller (Souq.com ; an online store .. kind of like Amazon of the middle east ), So i have to send my phone to Dubai to fix it. Now i could just go to a local phone repair shop and ask the guy to check the connectors, but im afraid that would void the warranty and not solve the problem ;( .
dahawthorne said:
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Click to expand...
Click to collapse
I submitted the form , although i live in Jordan which has no presence of Google whatsoever but what the heck !
thanks all for your suggestions.
Google is supposedly a global company...
Let us know how it goes, and good luck.
Well, if you figure out that it is just the screen, you can use this program for basic control with a lot of latency
http://forum.xda-developers.com/showthread.php?t=2786395
It's a little rough and confusing but, it's workable. If you need help setting it up feel free to shoot me a PM.