Help!!!!!
The kids were watching a movie on NetFlix the other weekend and it was streamed to the Chromecast. When it was time to go to bed, the movie was still streaming but they just pulled the power on the Chromecast. Ever since then, it never completely boots up anymore. It goes past the "Google" spinning logo and gets to the colorful screen with "Chromecast" at the bottom, but then never does anything. I've tried holding in the power button for a few minutes even and it never resets. The white light on the Chromecast simply keeps flashing and never stops.
Anyone else experienced this? Any other alternative than to try returning it to Amazon?
Ninjazx71 said:
Help!!!!!
The kids were watching a movie on NetFlix the other weekend and it was streamed to the Chromecast. When it was time to go to bed, the movie was still streaming but they just pulled the power on the Chromecast. Ever since then, it never completely boots up anymore. It goes past the "Google" spinning logo and gets to the colorful screen with "Chromecast" at the bottom, but then never does anything. I've tried holding in the power button for a few minutes even and it never resets. The white light on the Chromecast simply keeps flashing and never stops.
Anyone else experienced this? Any other alternative than to try returning it to Amazon?
Click to expand...
Click to collapse
Is it still connected to the wireless? You can check it by looking into your router connected device list.
Also, was the device rooted? or was it running stock image.
verysmartncool said:
Is it still connected to the wireless? You can check it by looking into your router connected device list.
Also, was the device rooted? or was it running stock image.
Click to expand...
Click to collapse
Nope, wasn't rooted, was just running the stock/updated image. It never connects to my WIFI so I can't even try doing a reset from the Chromecast App either. I finally called Google support yesterday and am now waiting my 24-48 hour reply to see what they will do about it. Considering even holding down the power button for 5 minutes doesn't do anything, they better just replace the damn thing with a brand new one.
I have exactly the same issue. Havent used chromcast for a month now untill i needed it recently. Plugged it in, only got the stock images and the Chromecast text on lower left corner. Does not respond to the reset button.
Suggestions are appreciated ! (maybe there is a way to get inside using it's own wifi which is transmitted by Chromcast)
First they'll probably direct to you to trying the manual setup at https://cast.google.com/chromecast/setup?np=manualsetup
I had one that kept bringing up a "Something bad happened, we're recovering" type screen at boot, then it would finish after a few minutes, but it would do that again the next boot. I should have taken a picture...
I ended up exchanging it.
Has anyone figured out a solution for this? I'm having the same problem as OP. Stuck on home screen showing only corner logo, flashing white, unable to reset.
Zuvuya said:
Has anyone figured out a solution for this? I'm having the same problem as OP. Stuck on home screen showing only corner logo, flashing white, unable to reset.
Click to expand...
Click to collapse
If it's flashing white, Chromecast is not connected to your wireless network.
Is there any text on the home screen?
bhiga said:
If it's flashing white, Chromecast is not connected to your wireless network.
Is there any text on the home screen?
Click to expand...
Click to collapse
Just the chromecast logo in the bottom left corner. The pictures still periodically change.Holding the reset button does nothing, just remains on this screen.
It shows on the android chromecast app as 'Needs setup' but then "Could not communicate with your Chromecast"
Have also tried with the chromecast app on a laptop which also sees it, but can't connect to it.
It was working fine until a couple of days ago. My parents also have a chromecast (same order as mine) which works fine. I tried mine there and I get the same problem.
Pic attached
Zuvuya said:
Just the chromecast logo in the bottom left corner. The pictures still periodically change.Holding the reset button does nothing, just remains on this screen.
It shows on the android chromecast app as 'Needs setup' but then "Could not communicate with your Chromecast"
Have also tried with the chromecast app on a laptop which also sees it, but can't connect to it.
It was working fine until a couple of days ago. My parents also have a chromecast (same order as mine) which works fine. I tried mine there and I get the same problem.
Click to expand...
Click to collapse
When you ran the Chromecast app, did you switch wireless networks to the Chromecast____ one?
I used to get this problem back in the original firmware build, because my CC only got halfway through setup.
I would try power-cycling Chromecast, and when you see the Chrome logo appear, hold down the button until it goes red and hopefully shows you the message about resetting.
bhiga said:
When you ran the Chromecast app, did you switch wireless networks to the Chromecast____ one?
I used to get this problem back in the original firmware build, because my CC only got halfway through setup.
I would try power-cycling Chromecast, and when you see the Chrome logo appear, hold down the button until it goes red and hopefully shows you the message about resetting.
Click to expand...
Click to collapse
Yep tried switching to the chromecastxxxx network, same result as soon as I try to set it up.. connection drops.
Went to try your second suggestion but it seems I'm getting another problem now... I power it on and the light instantly goes solid white, but nothing shows on the TV, and my phone shows no new wifi networks...
Zuvuya said:
Yep tried switching to the chromecastxxxx network, same result as soon as I try to set it up.. connection drops.
Went to try your second suggestion but it seems I'm getting another problem now... I power it on and the light instantly goes solid white, but nothing shows on the TV, and my phone shows no new wifi networks...
Click to expand...
Click to collapse
Solid white is a good thing...
If you aren't using the HDMI extender, it might be worth trying, just to see if that somehow stabilize the wireless signal.
Does it show up in the Chromecast app now?
bhiga said:
Solid white is a good thing...
If you aren't using the HDMI extender, it might be worth trying, just to see if that somehow stabilize the wireless signal.
Does it show up in the Chromecast app now?
Click to expand...
Click to collapse
Just seems strange that it dosn't cycle through the red -> flashing -> solid, just instantly solid white. TV picks up no input signal, doesn't show up in chromecast app, & no wifi "chromecast___" AP is showing.
Yep i've been using it since the start. Router is ~2 foot away.
Zuvuya said:
Just seems strange that it dosn't cycle through the red -> flashing -> solid, just instantly solid white. TV picks up no input signal, doesn't show up in chromecast app, & no wifi "chromecast___" AP is showing.
Yep i've been using it since the start. Router is ~2 foot away.
Click to expand...
Click to collapse
Sounds like it might be kaput... It isn't SUPER hot, is it? It's normal for it to be warm, but not burning.
bhiga said:
Sounds like it might be kaput... It isn't SUPER hot, is it? It's normal for it to be warm, but not burning.
Click to expand...
Click to collapse
Yeh I'm thinking that too..
It's not anymore but it was quite hot when it was on the home screen earlier.
Thanks for the help, guess I'll try for a warranty replacement
Zuvuya said:
Yeh I'm thinking that too..
It's not anymore but it was quite hot when it was on the home screen earlier.
Thanks for the help, guess I'll try for a warranty replacement
Click to expand...
Click to collapse
If you don't mind, please update us on how that goes. I'm curious as to how Google's handling replacement of a $35 device.
Zuvuya said:
Yeh I'm thinking that too..
It's not anymore but it was quite hot when it was on the home screen earlier.
Thanks for the help, guess I'll try for a warranty replacement
Click to expand...
Click to collapse
Before you go about getting an RMA number...
Check the device your kids were using to stream Netflix and make sure it isn't indicating that it is still streaming to it?
Rebooting the device they used would probably also clear it if it is.
Then try rebooting the Chromecast again and see what happens.
I noticed that the NetFlix app doesn't have a disconnect from unit function like other apps do and I wonder if the Chrome is booting up seeing the device still attempting to control it and waiting for it to release it.
Hold the button without power to the chromecast and then plug it in.... Just a shot in the dark...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
third son said:
Hold the button without power to the chromecast and then plug it in.... Just a shot in the dark...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Yep tried all that. I'm probably not going to bother RMAing it as I'm in NZ where it isn't sold, probably easier just to import a new one.
My parents CC works fine, and they were both from the same order. I've tried my CC at their place and I still have the same problem.
Cheers
Zuvuya said:
Yep tried all that. I'm probably not going to bother RMAing it as I'm in NZ where it isn't sold, probably easier just to import a new one.
My parents CC works fine, and they were both from the same order. I've tried my CC at their place and I still have the same problem.
Cheers
Click to expand...
Click to collapse
Maybe check with @Kyonz since he's in the same country at least? Not sure if there are any further "open it up and jump stuff" possibilities to reset.
I found this in the Google help Chromecast section when I searched 'can't factory reset', but when I clicked on it I was sent to the home page of Google nest community. I tried to search for the url, but when I did nothing came up.
Hi everyone, I looked everywhere on the help pages for Chromecast and a bunch of google searches but I couldn't find anyone that had this problem. I woke up this morning and first thing I did was turn on my TV, Chromecast was the last thing I was using so it was the first thing I saw. It said it was updating, adding Hulu I think, however when the update was finished and it rebooted it started the update all over again.
Not sure what was going on I let it play out, but it repeated the process again, and again. I've unplugged the device from the T.V., unplugged it from the power source and plugged it back in. I've hit the little button that is on it and nothing is stopping the update. I honestly can't even tell if it ever finished the update or not. I've also tried playing a video on my phone and activating the cast button but nothing.
Looking for any help anyone can possibly provide so I can get back to watching things on the big screen again. Thanks for any help anyone here can provide.
I let mine also get the update I did not wish because I did not know about Flashcast.
I wish I could block these updates and try to find a solution for using it outside US without risking to get new updates. Until i can get a Flashcast version.
I have installed and updated through an Iphones 4S, iOS 6.1.3 JB.
Anyway greetings from Brazil!
Hi everyone!
I just got my chromecast today and i got it to setup just fine on my tv. I left my device for updating and after half an hour when i saw my tv, the device was stuck at 'starting chromecast'.
I can't get it to work now. i have tried to reset hundred times but nothings happens, just a plain white light, i also can't find my device through my phone or laptop, neither does resetting router made any difference. Tried different tv but same result.
Anyone had this issue?
is there any way i can flash stock rom?
Help guys!
bilalnoor said:
Hi everyone!
I just got my chromecast today and i got it to setup just fine on my tv. I left my device for updating and after half an hour when i saw my tv, the device was stuck at 'starting chromecast'.
I can't get it to work now. i have tried to reset hundred times but nothings happens, just a plain white light, i also can't find my device through my phone or laptop, neither does resetting router made any difference. Tried different tv but same result.
Anyone had this issue?
is there any way i can flash stock rom?
Help guys!
Click to expand...
Click to collapse
When you said reset I hope you mean unplugged it, wait 10 secs and plug power back in..
Then try re-running the Setup app and see if that can find the unit.
Asphyx said:
When you said reset I hope you mean unplugged it, wait 10 secs and plug power back in..
Then try re-running the Setup app and see if that can find the unit.
Click to expand...
Click to collapse
reset mains, pressing button for 25 secs. i have also tried to run setup app several times. no luck!
bilalnoor said:
reset mains, pressing button for 25 secs. i have also tried to run setup app several times. no luck!
Click to expand...
Click to collapse
Unplug the unit from everything! Pull the power wait 10 seconds then plug it back in....Reset Buttons are only ever good for going back to Factory reset IMO LOL
bilalnoor said:
I left my device for updating and after half an hour when i saw my tv, the device was stuck at 'starting chromecast'.
Click to expand...
Click to collapse
Was it updating a Google OTA, or were you flashing a custom ROM via FlashCast?
bilalnoor said:
I can't get it to work now. i have tried to reset hundred times but nothings happens, just a plain white light, i also can't find my device through my phone or laptop, neither does resetting router made any difference. Tried different tv but same result.
Click to expand...
Click to collapse
First thing to try is as Asphyx said - power cycle the Chromecast.
The reset button won't work if the device is hung or not checking the button state, and even then it's a settings reset, not the same as a power cycle.
See how that works and let us know.
I actually had this issue the other day and it appeared to be the power source I was using, try using a USB port with a bit more juice and see if that helps. (unsure if you're using the stock provided or something else).
bhiga said:
Was it updating a Google OTA, or were you flashing a custom ROM via FlashCast?
First thing to try is as Asphyx said - power cycle the Chromecast.
The reset button won't work if the device is hung or not checking the button state, and even then it's a settings reset, not the same as a power cycle.
See how that works and let us know.
Click to expand...
Click to collapse
First it was flashing Google OTA and second i have left the device off for couple of hour for power cycle and third i was using the adapter provided from the start.
I think i'll have to replace the device then, may be it's dead!
I'll try to send it back to Google then.
It might be dead. Just as a final check unplug it from HDMI then give it power and see if it looks like it boots, then plug into HDMI (without disconnecting power)
Sent from a device with no keyboard. Please forgive typos, they may not be my own.
bhiga said:
It might be dead. Just as a final check unplug it from HDMI then give it power and see if it looks like it boots, then plug into HDMI (without disconnecting power)
Sent from a device with no keyboard. Please forgive typos, they may not be my own.
Click to expand...
Click to collapse
no luck!
bilalnoor said:
no luck!
Click to expand...
Click to collapse
Sorry to hear that. Hope it isn't too many steps to get it replaced!
If you got it retail it's usually easier/faster to exchange it there.
After the update a few issues have risen. I've attempted to search for solutions for each one, with no avail.
These are issues that never happened before the update, and started right on the next day.
1. Audio apps close when locking the screen.
When I have a podcast running (on beyondpod) and I lock the screen from the off button, the app will either keep running, or close.
I have found a few questions like this on here and other forums, but none with a definative answer.
I've done a few of the suggestion, like cleared the cache. But is there an actual solution to this?
2. Bluetooth turns off/loses connection to my pebble 2. I think these might be connected.
While using a bluetooth headset, there are no issues. However I constantly (should) have my pebble connected to my phone. However, very quickly it loses the connection. It randomly finds the connection again randomly, but it wont stay connected for very long. Sometimes I catch my phone with the bluetooth turned off, however turning it back on wont neccessarily connect it to the pebble. I also tested out with IFTT, and everytime the phone cut the bluetooth connection it woul send me a notification. And it happened multipe times within the hour. Sometimes taking tens of minutes to reconnect, sometimes not reconnecting it at all.
3. Google Timeline (the thing that draws a map of where you've been and how you've traveled)
I used this to follow my cycling and walking, since step counters dont recongnize cycling very well or at all. However since the update the pages are all empty. It just wont recognize my movement at all. I later noticed that the location gathering accesses had been reset, but even after giving them access again there is absolutely nothing saved onto my timelines.
Please, if you have any ideas what is doing this, or any ideas how to fix one, or each of these, leave a reply...
If nothing else I'll have to rollback to Marshmallow... And I've really grown to like the split screen!
hi, having same problem as #3 on my brand new Huawei Mate 10 pro. did you ever solve the issue? thanks
...and FACTORY RESET fails
Hi all,
We have a gen 1 firestick - I did have Kodi installed but NO ADDONS we just used it as for playing home media and photos from the NAS etc. so just Kodi ITV player, youtube via firefox, etc etc. Amazon Prime...
All was fine until a few days ago when I noticed things not working right. It failed to install an ITV hub download and Kodi stopped.
When trying to install an app, it said downloading and then came up with an error such as this:
best picture hosting
It's been installed a while so I thought I would factory reset it.
I did the reset through the menus. It had the reset message on screen for a few minutes then went to black screen. So after 1/2 hour I cycled the power. The white amazon logo came up and then I get the account login screen after 5-10 minutes. I have to then pair the remote - but this won't work unless I take the (brand new duracell) batteries out of the remote for 10s then hold home to force the pair.
The firestick then automatically logs in to my router (though I haven't given any passwords etc.)
I set up the account as normal and I can use BBC iPlayer for example and all seems fine but any app I try and install just fails to install - it gets to the 'downloading icon' then says that the download failed.
If I cycle the power it goes back to the 10 mins white logo and setting up the account all over again.
I tried a second network and a different amazon account and it's the same.
Tried lots of factory resets but always the same outcome.
I do notice that the stick reports 3.19GB of memory used !
I suspect that somehow some files are corrupted on the stick and something is stopping it from doing a proper factory reset so I thought (from reflashing phones in the past) I would try and boot into recovery and try and to a reset from there instead.
I can adb to it,
I managed to boot to recovery but it just gives me a load of this failed and that failed messages at the bottom of the screen.
Any suggestions of how I could force a proper reset or what might be going on would be very gratefully received.
Thanks in advance ?
westfielder said:
...and FACTORY RESET fails
Hi all,
We have a gen 1 firestick - I did have Kodi installed but NO ADDONS we just used it as for playing home media and photos from the NAS etc. so just Kodi ITV player, youtube via firefox, etc etc. Amazon Prime...
All was fine until a few days ago when I noticed things not working right. It failed to install an ITV hub download and Kodi stopped.
When trying to install an app, it said downloading and then came up with an error such as this:
best picture hosting
It's been installed a while so I thought I would factory reset it.
I did the reset through the menus. It had the reset message on screen for a few minutes then went to black screen. So after 1/2 hour I cycled the power. The white amazon logo came up and then I get the account login screen after 5-10 minutes. I have to then pair the remote - but this won't work unless I take the (brand new duracell) batteries out of the remote for 10s then hold home to force the pair.
The firestick then automatically logs in to my router (though I haven't given any passwords etc.)
I set up the account as normal and I can use BBC iPlayer for example and all seems fine but any app I try and install just fails to install - it gets to the 'downloading icon' then says that the download failed.
If I cycle the power it goes back to the 10 mins white logo and setting up the account all over again.
I tried a second network and a different amazon account and it's the same.
Tried lots of factory resets but always the same outcome.
I do notice that the stick reports 3.19GB of memory used !
I suspect that somehow some files are corrupted on the stick and something is stopping it from doing a proper factory reset so I thought (from reflashing phones in the past) I would try and boot into recovery and try and to a reset from there instead.
I can adb to it,
I managed to boot to recovery but it just gives me a load of this failed and that failed messages at the bottom of the screen.
Any suggestions of how I could force a proper reset or what might be going on would be very gratefully received.
Thanks in advance ?
Click to expand...
Click to collapse
Wrong forum; ask here: https://forum.xda-developers.com/fire-tv/general
My apologies, this forum says its for questions and queries and in the one you indicate there's a sticky that says that questions don't go in it.
Any way, I'll try posting there - thanks
westfielder said:
My apologies, this forum says its for questions and queries and in the one you indicate there's a sticky that says that questions don't go in it.
Any way, I'll try posting there - thanks
Click to expand...
Click to collapse
Cut/paste error that picked up the 'general' subforum. There a Q&A thread under the parent; included both links below.
https://forum.xda-developers.com/fire-tv
https://forum.xda-developers.com/fire-tv/help