So, my phone seems to have commited seppuku.
I'd modded it with CM 12.1 and a couple of Xposed modules, and it has been working flawlessly until this afternoon.
After coming back from lunch, I pickup my phone to check on notifications, but the screen seems unresponsive, no matter what I'd do, it would stay black. I tried mashing the power button, volume, nothing. At all.
So I forced a reboot by holding the power button for 10 seconds or so, and it just wouldn't go past the bootloader warning, I tried rebooting several times already and even tried going into TWRP recovery, but it would just get stuck loading, never showing the interface..
So then, after a while googling, i found this thread and I got back to stock Lollipop 5.0.2. But now the problem is that the phone refuses to use my SIM cards, it detected both of them and named the first one.
I've got no phone service, no data service, nothing at all. The weird thing is that when I try to make a phone call it tells me that I must disable airplane mode before doing so (which I obviously have disabled, no reason for me to enable it). I tried enabling airplane mode, disabling it again, enabling it then rebooting, then disabling it... nothing has worked so far. I've dug into the the phone settings as well without success.
I don't know what to do, I'm out of options... Someone please help me
Related
My phone has be working fine until it ran out of battery and now doesn't boot properly. I have fully charged the battery overnight but it still not functioning. It appears to boot, vibrates several times in a sequence(buzz---------------------buz-buzz-buzz). Sometimes it repeats this in a loop. I get the login screen briefly and can unlock, but the apps are frozen, or will open then screen goes black and I can't turn on the display. The nav buttons stay lighted. I've removed the battery several times but same result. Sometimes when I hold down the display button I get the
I rooted the phone weeks ago and running stock froyo -- no other changes and no recent changes so this doesn't make any sense other than a hardware failure.. possibly the internal SD. Any suggestions are appreciated.
Something like that happened to my friend's vibrant. His phone was completely stock - no root, no custom rom. One day it just decided to start going in to boot loops for no apparent reason. Battery pulls didn't help. He tried doing a factory reset from recovery and ended up in even worse shape.. The phone would boot into some debug screen and just die there. We figured it was probably some hardware problem, took it back to T-mo and got a replacement.
All of the buzzing was different things force closing, I would flash back to stock. And see if it still does it. Also this is not development related so I will move it over the Q&A
I was able to disable gps when the phone had a brief moment of clarity. Once I did that it stopped having spasms, so possibly a bad gps??
Did a factory reset and the phone is back to normal
As post topic says, my SGS5 Active, has a black screen issue.
The first time it happened, I had received a call and when I got off the phone, the screen would not turn back on.
Download mode was accessible but not recovery mode. And as I've come to believe, if you can get into either one, the phone is still saveable.
So I got into download mode and used Odin to flash the Stock ROM I found on sammobile for my G870A.
I had already used ota to go to 5.1, this took me back to 4.4.2. Which is fine by me.
So afer flashing, phone worked for sometime then for the remainder of this day, it would happen randomly.
It seems if the phone goes to sleep, or I press the block button, or I get a call n the screen goes off during the call, all these things prompt the problem to occur, or a restart with a bootloop or a restart with phone coming on but screen inactive.
Some random times it just happened without warning.
I tried fixes but they all seemed to only work temporarily (removing SD card, still happened while in safe mode, the removal of battery, holding power button for a min, then leave it for 5 min did, etc.) all temporary.
The only sorta permanent fix I've found is keep screen on permanently, but I don't intend to keep that up. Don't want a screen burn.
You know, let me skip to my question.
If I root my phone and put on a custom rom, is it possible this will fix it?
Or for that G900 Nuance back to stock rom which seems popular, that will brick my model correct?
I thank you all in advance for any response, helpful or otherwise, and for taking time to read and respond.
I sometimes miss the simpler days with my Infuse and S2.
Skebodan said:
As post topic says, my SGS5 Active, has a black screen issue.
The first time it happened, I had received a call and when I got off the phone, the screen would not turn back on.
Download mode was accessible but not recovery mode. And as I've come to believe, if you can get into either one, the phone is still saveable.
So I got into download mode and used Odin to flash the Stock ROM I found on sammobile for my G870A.
I had already used ota to go to 5.1, this took me back to 4.4.2. Which is fine by me.
So afer flashing, phone worked for sometime then for the remainder of this day, it would happen randomly.
It seems if the phone goes to sleep, or I press the block button, or I get a call n the screen goes off during the call, all these things prompt the problem to occur, or a restart with a bootloop or a restart with phone coming on but screen inactive.
Some random times it just happened without warning.
I tried fixes but they all seemed to only work temporarily (removing SD card, still happened while in safe mode, the removal of battery, holding power button for a min, then leave it for 5 min did, etc.) all temporary.
The only sorta permanent fix I've found is keep screen on permanently, but I don't intend to keep that up. Don't want a screen burn.
You know, let me skip to my question.
If I root my phone and put on a custom rom, is it possible this will fix it?
Or for that G900 Nuance back to stock rom which seems popular, that will brick my model correct?
I thank you all in advance for any response, helpful or otherwise, and for taking time to read and respond.
I sometimes miss the simpler days with my Infuse and S2.
Click to expand...
Click to collapse
Anything is worth a shot, but this sounds like a possible hardware issue. Is the phone still under warranty? If so I'd return it.
Wait, he said he took OTA to 5.1. Is this even out and if so would the 5.1 bootloader be his possible problem?
Hey guys thanks for responding, here's an update.
Issue stIl occurs whenever the phone goes to sleep or randomly when I press the lock button, but I've applied a temporary fix that last for at least a day or more.
I installed No Lock, which supposedly disables my Lock button, so now when I press the button accidentally, it doesn't actually lock, just turns off the screen.
I also installed Stay Alive, it keeps my screen on.
@Sgt.CM
Well I had Odin back to stock 4.4.2 and phone upgraded to 4.4.4 on its own, tho I kept denying it. It's currently asking to upgrade again.
Not on warranty, bought off swappa, need to contact owner if this issue was known.
I'll probably end up rooting it soon. It's really annoying.
My XT1092 powered down by itself at 4% yesterday, so I plugged it into a power bank and left it on its own for a while. At 24%, I tried to power it on, and the device boots, but gets stuck on the final image of the boot sequence for longer than usual, before booting into a black screen. From here, I can do some things, like Moto Display and Voice still work (I can get it as far as opening the camera, but anything else requires me to unlock my device, even tho I don't have a password), and notifications like WhatsApp and Gmail come in fine and can be seen, but the moment I swipe up from Display to unlock it, I can't do anything. Touchscreen is unresponsive in camera interface when launched, but volume to capture and screenshots work. Moto Gestures don't work, except double twist in camera interface to launch front camera. From a thread on reddit, this is apparently not the first time something like this has happened, but it's incredibly frustrating to get this. I've only had my Moto X for 3 months, since April, and in that time, I've had to factory reset it twice and send it in for repairs once due to a faulty power button. I've connected it to a PC in hopes of backing my stuff up, but while PC recognizes XT1092, it says there is nothing on the phone. Wiped the cache twice in an attempt to fix, and boot through fastboot, but once again, no luck. Running stock 5.1, unrooted, locked. Can access recovery menu, so whatever I can access from there is probably my best bet.
P.S. What does reboot to bootloader and view recovery logs mean?
Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085
KB Smoka said:
Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085
Click to expand...
Click to collapse
The new boot ipscreen doesn't appear on my device, but WhatsApp has warned me of date and time wrong, set to July 1, through Moto Display.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
So currently I can boot my phone and it displays the boot screen fine. Once its done loading though I just have black screen. Moto display still works and shows new notifications but if I try to unlock the phone its still just the black screen. I can hold down the power button and the power menu shows up fine. I tried clearing the cache but that didn't help. Before I do a factory reset I thought I might see if any one here had some ideas on solutions.
I have the latest 5.1 OTA update. My phone us unlocked, but not rooted. I tried to hook it up to my computer to see if I could at least grab my files off of it, but while it shows up on my computer I can't access any actual files or directories.
I've tried searching around, but I can't find anyone else with a similar issue. Last night my phone battery ran down to zero (and rather quickly compared to normal usage). I may have ****ed it up by trying to get it to boot and be usable while charging but with the battery only at 1% (I guess with the standard charger an in-use Moto X uses power faster than it can take it from the charger). I tried letting it charge for a few minutes and then letting it boot, but after a couple of minutes of use it would shut down again. I finally gave up and let it charge. I didn't really pay attention to its status, but in the middle of the night when I woke up I booted it before falling back to sleep. Not sure there's a connection to my issue and this or not.
Any ideas on what the cause might be or what I can try to do to remedy the issue without data loss?
Edit: I ended up just doing a factory reset and that worked. Admin can feel free to delete this thread if they want.
This sounds similar to the issue here:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
This is a bug that needs to be reported to Motorola.
I am that guy from the second post, and I wasn't able to recover the phone. Connecting to PC did not do anything. I would like to ask: is it booting with the new boot animation? Or old one? Because mine showed old animation long after the update was sent out, so I'm thinking the update may have tried to apply and failed, thus breaking the phone. Should all efforts fail, your only bet is to boot into recovery (power + volume up when off, volume down, volume up in the option menu (to select recovery), then hold power when Android robot appears, and while holding it down, press the vol up button once to make the list of recovery options appear. Scroll down to wipe data/factory reset, press power to select, then find Yes to confirm. Good luck!
so this just happened
i came back from a trip and took a whoooole lot of photos. when i came back my battery went to zero and device switched off. i charged the phone to 10-20% and switched it on and all i see is blank screen only moto display is working and power off option is showing itself when i hold the power button which is the same problem as yours
havent done any factory reset yet. is there any way to retreive the photos since i dont want to lose them. there are around 600 and all of them are of the trip.
im on 5.1
there are other people too who faced the same problem and all of them are on 5.1 but there is no solution
link :-
https://www.reddit.com/r/MotoX/comme..._after_update/
Mine did this yesterday, although I'm not entirely certain that the battery hit zero percent. The best I could tell from looking through the logs in recovery was that something was trying to update and failed. I suspect that it was a push from Motorola that hosed it. The only way to fix it is to do a factory reset. Once I did that and restored all my apps the battery was draining at a rate of 40% per hour or so. I found that the package access helper was the culprit and rebooted the phone. Post reboot, I immediately noticed that the boot animation and Moto logo had changed from what they had been on 5.0/5.1 (prior to yesterday). I also noticed that some of the widgets I hadn't reconfigured after the reset were now back. Weird indeed.
Anyway, I have to agree with the others that this is a very bad bug, that needs to be fixed. I am cautiously optimistic that the factory reset has cured it but we'll see. Based on my experience with this phone so far and the sale of Moto to Lenovo, this will be my last Moto phone.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Hi all, forgive me if this has already been asked in some form.
My girlfriends Verizon Moto X lost battery one day while she was playing a game. After she charged and tried booting again, it just booted to a black screen. It still runs through the full boot animation. Weirdly enough, active display will still show her information (and can be interacted with until unlocked), and holding power will bring up a power menu for shutdown. The camera gesture also works to launch it, but you can't interact with anything at all. Safe mode provides the exact same issues.
She is running the latest 5.1 update and is fully stock. She also does not wish to root or flash a custom recovery.
I have tried to pull the data, which windows recognizes as a media device, but shows empty when clicked on. OSx immediately says that the storage can not be accessed over android file transfer. I plugged it in for ADB but ADB won't seem to find it when its turned on. It is recognized in fastboot though. I also wiped the cache via the stock recovery, but that didn't help.
I believe a factory reset will be the solution to the black screen, but she has a bunch of photos she would really like to save. Is there anyway for me to actually get them off of the phone? If she can get those, I can get it factory reset for her no problem.
Thanks for any advice!
The exact same thing has happened to my girlfriend's phone as well and I'm also looking for a solution to recover the data. Moto X (2014) Pure, 5.1
The device boots. The Motorola boot animation plays all the way through, the screen brightness dims slightly as normal, and then the Amber Alert from the previous night vibrates the phone several times and displays over a fully black background. There are no soft buttons and no status bar. The home screen appears not to have loaded (yet?)
Attempts to click "OK" to close the alert fail.
The phone is hot. It is working hard. Something stuck in a loop?
The power button will bring up the "Power Off" prompt with no issues. The animation plays smoothly and the phone can be powered off as normal. The phone is able to recognize touch input here.
Calling the phone while it's on will play a ringtone. It is receiving calls.
Plugging the phone into a computer will show up as an MTP device. However, there are no contents listed.
Sometimes, the phone will prompt that the "System" process is not responding and will ask to close it. This has no effect.
Booting into Safe Mode has no effect.
Clearing the application cache from recovery mode has no effect.
I have a CSE degree but absolutely no Android experience. Forensics on a NAND dump or something like that isn't out of the question, unless it's not possible. Hope you're able to get some help.
Edit: Some other threads with the same issue:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Update?
Hello,
I am having this issue as well.
Unfortunately I am unable to perform any form of factory reset, the bootloader also just brings me to the black screen and I am unable to use soft keys. The kicker for me is that I cannot connect to my PC with a working USB. I used to have that available and now no device is recognized.