Database Develop

Big Warranty Improvement over Samsung Nexus

So I just had to do initialize a warranty replacement for my phone due to the 'creaking' some people reported involving the corner of the phone. I just don't want to risk it getting worse or me being annoyed to no end because of it so I figured do it sooner than later.
Anyway, I called today because I assumed that the same policy that governed the Galaxy Nexus applied (You have two weeks from the date you get the phone to do a clean-and-clear replacement of the device for warranty issues anything after that requires mailing out for repair.)
However, the guy I talked to tells me that this warranty is different than the Samsung. Like with purchasing a phone through a carrier, if your phone has any problem covered by the warranty, they will replace the device no matter how long it's been since you purchased it (so long as it is still within the 1-year warranty)
I have to say I am so so very pleased to see this! My greatest fear with buying the phone is that if something went wrong I would have to mail it out and be without a phone for several weeks like was the case with the Galaxy Nexus. I figured since so many people have no shortage of complaints about the device I would share something that has very much improved!

Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app

Redmed427 said:
Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I was thinking Google.
-Sent from my GS3 running CM10.-

I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Wow that sounds pretty great. About the one thing Google got right about this whole process lol. Sounds like they were expecting lots of returns.
-Sent from my GS3 running CM10.-

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Where is this policy published?
That's good news. I am getting my phone this week but I'm too busy with work related stuff that needs to be completed before I fly out to Europe for vacation until mid. January.
I was afraid of discovering an issue when on vacation and getting screwed just because I cannot receive a new phone and send in the old one. No need to worry I guess.

The 'hold to cross-ship' replacement policy has been in place since the Nexus One days, and is a great policy.

It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium

They also mention to contact them if a hold on a card is not feasible and they'll be able to work with you. I just had one done
Sent from my Nexus 4 using xda app-developers app

Freshly_Snipes said:
It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2

Yep the warranty through the play store is the only reason I didn't buy from elsewhere... Well that and the price. They always do advance replacement instead of having you ship the thing back on your own device and wait more than a month to get it back. It's one of the few things Google got right with their hardware selling venture. Unfortunately for me, I have terrible luck with replacements. Couldn't get an n7 that wasn't more borked than the previous one. My n10 has a very slight issue but the replacement has the worst screen I've ever seen. Didn't want to go through the hassle of endless card authorizations and shipping devices back and forth so I'm just going to keep it. My n4 has bad light bleed and half the screen is yellow so its replacement is on its way to me and I pray this one breaks my replacement curse. I wish they actually did some kind of qc on their replacement stock before shipping, especially given that critical buyers with problems are much more likely to scrutinize the replacement device once they have had a bad experience to begin with.
Sent from my Nexus 10 using xda premium
Edit: Google swipe isn't perfect yet

This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?

SovereigN7 said:
This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?
Click to expand...
Click to collapse
Google supplies the shipping labels.
Sent from my Nexus 7 using Tapatalk 2

wideasleep1 said:
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system

Garciahenry63 said:
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system
Click to expand...
Click to collapse
The problem here is, people are far from honest. I see people here claiming fraud for a lot of things just to get something for free. Number one I've noticed are fraudulent warranty claims. Or selling a broken phone on ebay as working. Everybody lies.
Would Google really send out a phone for "free"? It only makes sense that they charge you for what it's worth. Think of it as a core charge when turning in an alternator or some high priced item for repair. You don't return it? It's your money you're losing.

I hope this is true because with my galaxy nexus they told I needed to contact samsung if it was a hardware problem because they only deal with software problems.So after I contacted samsung I had to ship my phone to them and waited 2 weeks get it replaced and I had no other phone to use because it was my 1st gsm phone after leaving Verizon so I could be contract free.So my 1st experience with them sucked.

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4

Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.

jrush4 said:
Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.
Click to expand...
Click to collapse
Well they would get to keep the money they put on hold, and charge you for full shipping.
They would also probably black list you as a customer, so you could never order from them again.

DarkRyoushii said:
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4
Click to expand...
Click to collapse
No, it's from the date you received the replacement. Source: I issued an RMA and that's what the e-mail says.
UNDERSTANDING CREDIT CARD AUTHORIZATION (NOT A CHARGE)
An authorization for the full price of the replacement device will be placed on your credit card when you place the order in step one. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device arrives at our repair center no longer than 21 days from the date of receiving your replacement device is verified to be covered under warranty.
Click to expand...
Click to collapse

Low priced AT&T Moto X at Dell.com?

Sorry if this is a repost. But I stumbled upon this deal @ dell.com and was wondering if anyone had any knowledge of it:
16gb black or white Moto X AT&T OFF contract for $205.99.
http://accessories.us.dell.com/sna/...~16749937&nf=262407~0~16749937&s=bsd&~ck=anav
Now I don't know if this is a mistake or not, but I placed the order and it went through. It came out to be $222 shipped...am I missing out on something here?
I even contacted the customer support, and they confirmed it was a special they have with AT&T, but they were unable to tell me any other details, like how long the sale is going on for. The rep did tell me that my order would not ship out until the 15th-ish, while my confirmation email said it would arrive around 11/21/13.
I hope this is legit, as I've already ordered a 32 gb Nexus 5 from Google and will be expecting it soon. But I prefer the form factor of the Moto X, and for that price point, I'm either returning the Nexus, or selling it.

p00kienrayray said:
Sorry if this is a repost. But I stumbled upon this deal @ dell.com and was wondering if anyone had any knowledge of it:
16gb black or white Moto X AT&T OFF contract for $205.99.
http://accessories.us.dell.com/sna/...~16749937&nf=262407~0~16749937&s=bsd&~ck=anav
Now I don't know if this is a mistake or not, but I placed the order and it went through. It came out to be $222 shipped...am I missing out on something here?
I even contacted the customer support, and they confirmed it was a special they have with AT&T, but they were unable to tell me any other details, like how long the sale is going on for. The rep did tell me that my order would not ship out until the 15th-ish, while my confirmation email said it would arrive around 11/21/13.
I hope this is legit, as I've already ordered a 32 gb Nexus 5 from Google and will be expecting it soon. But I prefer the form factor of the Moto X, and for that price point, I'm either returning the Nexus, or selling it.
Click to expand...
Click to collapse
Deleted because i need to learn to read.

p00kienrayray said:
Sorry if this is a repost. But I stumbled upon this deal @ dell.com and was wondering if anyone had any knowledge of it:
16gb black or white Moto X AT&T OFF contract for $205.99.
http://accessories.us.dell.com/sna/...~16749937&nf=262407~0~16749937&s=bsd&~ck=anav
Now I don't know if this is a mistake or not, but I placed the order and it went through. It came out to be $222 shipped...am I missing out on something here?
I even contacted the customer support, and they confirmed it was a special they have with AT&T, but they were unable to tell me any other details, like how long the sale is going on for. The rep did tell me that my order would not ship out until the 15th-ish, while my confirmation email said it would arrive around 11/21/13.
I hope this is legit, as I've already ordered a 32 gb Nexus 5 from Google and will be expecting it soon. But I prefer the form factor of the Moto X, and for that price point, I'm either returning the Nexus, or selling it.
Click to expand...
Click to collapse
Same kind of thing happened on Amazon yesterday. Swappa is gonna be swamped with new phones.

gochiefs said:
Looking up the part number i also found this one Best Buy http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy;jsessionid=1BE54255D5663C43D6EEDF9538C49AF3.bstby6?cmd=catProductDetail&productID=BB19304054&operation=Overview
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Click to collapse
HMMMMMM....interesting.
chaoslimits said:
Same kind of thing happened on Amazon yesterday. Swappa is gonna be swamped with new phones.
Click to expand...
Click to collapse
Ha, yea I heard about that, WITW is going on here?

gochiefs said:
Looking up the part number i also found this one Best Buy http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy;jsessionid=1BE54255D5663C43D6EEDF9538C49AF3.bstby6?cmd=catProductDetail&productID=BB19304054&operation=Overview
Click to expand...
Click to collapse
Yours is under "new contract phones". I doubt it's contract free.

gochiefs said:
Looking up the part number i also found this one Best Buy http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy;jsessionid=1BE54255D5663C43D6EEDF9538C49AF3.bstby6?cmd=catProductDetail&productID=BB19304054&operation=Overview
Click to expand...
Click to collapse
Well in trying to purchase it thru the best buy link, it requires you to select a plan, so it looks like its on contract pricing.

p00kienrayray said:
Well in trying to purchase it thru the best buy link, it requires you to select a plan, so it looks like its on contract pricing.
Click to expand...
Click to collapse
I think this is only for business accounts. It asks for Company name and asks you verify the company details.

chaoslimits said:
I think this is only for business accounts. It asks for Company name and asks you verify the company details.
Click to expand...
Click to collapse
If you're referring to the Dell website, all I did was use my employer's name (I'm guessing you can use any company's name), but the billing and shipping were to my personal card and address. There were no company verification steps or anything like that. BTW, I checked out as a guest, and didn't even create a Dell account.

p00kienrayray said:
If you're referring to the Dell website, all I did was use my employer's name (I'm guessing you can use any company's name), but the billing and shipping were to my personal card and address. There were no company verification steps or anything like that. BTW, I checked out as a guest, and didn't even create a Dell account.
Click to expand...
Click to collapse
Nice find!!!! was able to order one and just received confirmation email!

Wow, I just ordered one too. I even picked next day shipping for $21.99 to expedite it.
Only problem was that even though I picked next day air it says delivery estimated on November 19th???
Edit: At this point I'd be happy if it even shows up to my work!

The Moto X they're selling has a different model number since it's made for a business. It's still a moto x obviously but I wonder what different security measures it has. Rooting it may be different since the software may be made more secure for business purposes. Just a wild theory but something to think about.

I ordered a white one and a black one. My wife wants one like mine and I figure I can maybe flip the other on the cheap and still come out with a good deal
Damn, maybe too good to be true! The part number seems to indicate new service on a quick Google search...is there anyway they can restrict a phone to new service/contract activation only?

So, I just gave this a shot and ordered a Black Moto X from Dell. I've just read too many reviews praising the phone and the pricepoint is too tempting to pass up.
I would like to use SmartTalk for this phone if possible. I really hope it works out.
I also really wanted a Droid MAXX for its' incredible battery life, but $206 for a Moto X, yeah, that will work. :good:

just saw it on macmall also for $210
http://www.macmall.com/p/ATAndT-Cellular-Telephony/product~dpno~9773708~pdp.idijdhh
Edit:
well i just googled the part number and saw it on ecost for $210
http://www.ecost.tc/p/product~dpno~9773708~pdp.idijdhh
What's going on here guys lol?

Good marketing trick to swamp the market... I'm more than convinced.

methodz said:
just saw it on macmall also for $210
http://www.macmall.com/p/ATAndT-Cellular-Telephony/product~dpno~9773708~pdp.idijdhh
Edit:
well i just googled the part number and saw it on ecost for $210
http://www.ecost.tc/p/product~dpno~9773708~pdp.idijdhh
What's going on here guys lol?
Click to expand...
Click to collapse
https://www.shi.com/Products/ProductDetail.aspx?SHISystemID=ShiCommodity&ProductIdentity=27547727
$91.45?
It seems odd that there are duplicate listings for the Black and White Moto Xs on Dell. The only difference is the model number, apparently. Something seems wrong. That being said, Dell is pretty good as far as returns go, and I feel like you'd be stupid not to try for a $200 phone here. I'm expecting either a cancellation email or just some weird, $200 accessory to show up at my doorstep in 10 days.

For $200 I bit the bullet and willing to put up with lack of updates and such... this being ATT phone...
Sent from my LT30at using Tapatalk

I bought one, interested to see what the deal is. Be prepared to be disappointed

sc4fpse said:
https://www.shi.com/Products/ProductDetail.aspx?SHISystemID=ShiCommodity&ProductIdentity=27547727
$91.45?
It seems odd that there are duplicate listings for the Black and White Moto Xs on Dell. The only difference is the model number, apparently. Something seems wrong. That being said, Dell is pretty good as far as returns go, and I feel like you'd be stupid not to try for a $200 phone here. I'm expecting either a cancellation email or just some weird, $200 accessory to show up at my doorstep in 10 days.
Click to expand...
Click to collapse
Yea, I'm thinking the same thing. On my confirmation email Dell said that they are not responsible for pricing errors, so a cancellation email is very possible especially if large volume of orders are placed. They've already charged my card, and the worst thing that can happen is they refund the $. Besides for $200, why not?

Maybe its supposed to be the Moto G.
No cheap deals on dell.ca...

[Q] How good are refurbished Nexus 6 phones

I have a one month, 2 day old Nexus 6. I noticed today that the volume down button has become hard to push. Although the phone is only a month old. I would get a refurbished phone from either T-Mobile or Motorola if I request a repair (I checked). Having previously had a Note 3 and after my usb connector went bad I went through 3 replacement phones. So now I am really paranoid about already getting a refurbished phone. So my question, has anyone here had experience with a refurbished Nexus 6? I am told that it is certified like new. Is that your experience or should I worry? Thanks in advance.

I've received several refurbished phones over the years, and the only ones I ever had issues with were the old windows mobile phones. All others you wouldn't be able to tell the device wasn't brand new.
A couple of months ago, I bought a refurb Nexus 4 from Expansys. It even had the factory screen protector on it, that indicates the what the buttons do.
You are letting your thoughts mess with you.

My Nexus 6 had issues with camera. It couldn't be stable when i was taking portrait (vertical) pictures. I called T-Mobile and they told that they can replace it but with refurbished. I wasn't really happy about it. I would not mind get refurbished if I would own phone for 6 0r 8 months. Anyway T-Mobile rep told if I want to get new one then I should contact to Motorola directly. He provide me the contact number and I called Motorola. I told them what issue I have with phone and I don't want refurbished one. I asked to speak manager. He told me that he will get me one from testing department which are only open to be tested. I said OK, I will take it. I called them on last week on Wed. and 2 days later i got package in my possession. I opened and I got brand new phone, sealed. It got off from production line Feb 20, 2015. As far as now it seems working fine. I hope this article will be helpful for you. Call Motorola instead T-Mobile. They will take care of you and I hope you will get new one. Talk to manager. Let us know how it went. Good Luck.

The refurbished one that I have now, you can't tell at all no issues so far. This refurbished one works better than mine that was sent in for repair and came back worse than when it went in.

I'm either the unluckiest person in the world or the refurbs are total crap. I'm now waiting on my 5th replacement device and the issues I had with my refurbs that are "certified like new, to meet Motorola's high standards of quality" are not small, nit-picky things either.
You can read all of the details here:
http://forum.xda-developers.com/showthread.php?p=60957329#post60957329

You pay your money, and you take your chances. That's why I always buy new. I found a new Nexus 6 with no accessories on ebay for $489. You just need to look around a bit more and be patient.

Now Tmobil are selling them with warranty and on credit only paying $16 a month for 2 years. They could be brand new of the many people return becuse of the size or something minor.
Sent from my Nexus 6P using Tapatalk
---------- Post added at 07:57 PM ---------- Previous post was at 07:46 PM ----------
wolfen69 said:
You pay your money, and you take your chances. That's why I always buy new. I found a new Nexus 6 with no accessories on ebay for $489. You just need to look around a bit more and be patient.
Click to expand...
Click to collapse
How you knew it was brand new when it had no accessories, meaning it was out of the box. ?
Sent from my Nexus 6P using Tapatalk

Edgar.STR. said:
How you knew it was brand new when it had no accessories, meaning it was out of the box. ?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
For whatever reason, some people sell new phones without box or accessories.

stuck or dead pixels...samsung warranty?????

So I purchased two note 8s directly from Samsung. The first one I purchased was pre-ordered back in late August and II was purchased at the end of November. This is very strange but within days of each other, both note 8s have pixel issues. The one I preorderd acted up first. Top left of screen(in the quick tiles area) I have a small cluster of pixels that vary from blue, red, green.
The 2nd device has one pixel on the top right (quick time area) that's red. Very annoying indeed.
My question is: did anyone have this issue that purchased it from samsung and did they cover it under warranty as defective? Samsung Obviously won't tell me if it's covered as I have to send both devices in to them for evaluation. Both phones are in pristine condition without a scratch/Mark on them. I keep my devices mint. Worse case I'm sure I'll have to pay a deductible through premium care which I think is crap. Especially on the 2nd device being I only received the phone about 30 days ago.

black96ss said:
So I purchased two note 8s directly from Samsung. The first one I purchased was pre-ordered back in late August and II was purchased at the end of November. This is very strange but within days of each other, both note 8s have pixel issues. The one I preorderd acted up first. Top left of screen(in the quick tiles area) I have a small cluster of pixels that vary from blue, red, green.
The 2nd device has one pixel on the top right (quick time area) that's red. Very annoying indeed.
My question is: did anyone have this issue that purchased it from samsung and did they cover it under warranty as defective? Samsung Obviously won't tell me if it's covered as I have to send both devices in to them for evaluation. Both phones are in pristine condition without a scratch/Mark on them. I keep my devices mint. Worse case I'm sure I'll have to pay a deductible through premium care which I think is crap. Especially on the 2nd device being I only received the phone about 30 days ago.
Click to expand...
Click to collapse
It is covered under warranty by Samsung as follows >
In case the dead pixel is still present then Samsung has a working policy on this.
“ The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display."
For a Super AMOLED Display, the claimable dead pixel count is 3 or over 3.
Link here > http://www.droidcommando.com/2017/07/troubleshooting-samsung-galaxy-s8-s8.html

cam30era said:
It is covered under warranty by Samsung as follows >
In case the dead pixel is still present then Samsung has a working policy on this.
“ The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display."
For a Super AMOLED Display, the claimable dead pixel count is 3 or over 3.
Link here > http://www.droidcommando.com/2017/07/troubleshooting-samsung-galaxy-s8-s8.html
Click to expand...
Click to collapse
do you know how long the warranty is?

black96ss said:
do you know how long the warranty is?
Click to expand...
Click to collapse
I believe it is 12 months.

cam30era said:
I believe it is 12 months.
Click to expand...
Click to collapse
I hope the they cover the 2nd device, I'm pretty sure its only one pixel but its super annoying and a little ridiculous that its bad in a month

black96ss said:
I hope the they cover the 2nd device, I'm pretty sure its only one pixel but its super annoying and a little ridiculous that its bad in a month
Click to expand...
Click to collapse
I would be prepared to pay for the 2nd one... IMHO

cam30era said:
I would be prepared to pay for the 2nd one... IMHO
Click to expand...
Click to collapse
just lovely

Normal international warranty is always 12 month, unless for Google Pixel and LG which has extended their warranty to 24 monthjs

well I filed a claim with Samsung the other day and mailed it in on Tuesday. 7 to 10 business days turn around. they paid for shipping. we will see how this goes.

Raigar said:
Normal international warranty is always 12 month, unless for Google Pixel and LG which has extended their warranty to 24 monthjs
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In Europe it is 24 months, confirmed by Samsung support when I had a warranty claim a while back

black96ss said:
well I filed a claim with Samsung the other day and mailed it in on Tuesday. 7 to 10 business days turn around. they paid for shipping. we will see how this goes.
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Good luck. Keep us posted.

cam30era said:
Good luck. Keep us posted.
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I heard back from Samsung today about my note 8 display. They are replacing the Display under warranty (1 stuck pixel). should have the phone back within 5 business days they claim

black96ss said:
I heard back from Samsung today about my note 8 display. They are replacing the Display under warranty (1 stuck pixel). should have the phone back within 5 business days they claim
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That's great news!

Did you get it back

dieselhazza said:
Did you get it back
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Please read again what is being discussed.
Sent from my Galaxy Note8 using XDA Labs

dieselhazza said:
Did you get it back
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no, they give you the option to check for status updates on your account. right now it says shipping label created. the shipping is the time consuming part here. I shipped it out on the 26th, they received it the 29th which was a Friday and they aren't open on the weekends(service department), then new years on Monday, received a notification on Tuesday morning that it was in the technicians hands for review, received a notification at 2:00 pm that phone was repaired(description of repair was: examine display, Replaced LCD and checked in QC zero charge) and being prepped for shipping. this morning I received a tracking number but has not shipped yet. so far, I am satisfied with the service and communication, normally Samsungs Customer service blows at least with new orders. I'll UPDATE when I get the device back and report the grade on the overall repair

black96ss said:
no, they give you the option to check for status updates on your account. right now it says shipping label created. the shipping is the time consuming part here. I shipped it out on the 26th, they received it the 29th which was a Friday and they aren't open on the weekends(service department), then new years on Monday, received a notification on Tuesday morning that it was in the technicians hands for review, received a notification at 2:00 pm that phone was repaired(description of repair was: examine display, Replaced LCD and checked in QC zero charge) and being prepped for shipping. this morning I received a tracking number but has not shipped yet. so far, I am satisfied with the service and communication, normally Samsungs Customer service blows at least with new orders. I'll UPDATE when I get the device back and report the grade on the overall repair
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It should be a replacement not a repair. I personally wouldn't want my phone opened up when its a brand spanking new phone. I would want a new one. However if you are happy with the outcome then all is sweet. Just make sure they do a clean job

dieselhazza said:
It should be a replacement not a repair. I personally wouldn't want my phone opened up when its a brand spanking new phone. I would want a new one. However if you are happy with the outcome then all is sweet. Just make sure they do a clean job
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I tried to get a new replacement, they weren't having it at all. I'm on the same page as you with those thoughts. I will be inspecting it more closely then a new phone

Yep, they don't like to replace - if they do it's generally a refurb...
I'd prefer to keep the original, at least you know what the problem is/was with that.
A refurb is just potluck...

black96ss said:
I tried to get a new replacement, they weren't having it at all. I'm on the same page as you with those thoughts. I will be inspecting it more closely then a new phone
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Yes do a close inspection. If you notice anything that you are not happy with immediately contact Samsung to report the problem. You don't deserve a phone that is not 100%. You pay premium price for this phone so you deserve it in the best condition

Better to buy "new" international version or refurbished from Best Buy?

So I got one on amazon that was supposed to be new and a us warrantied model.
Turns out it's not a us model. Also the box wasn't sealed and Sony says that the warranty info says it would expire over a month prior to a year past my purchase date... indicating to them that it has been previously activated.
I noticed best buy occasionally has them refurbished with a 90 day geek squad warranty.
Any thoughts on which is the better option?
Thanks in adavance

I wouldn't buy a refurbished phone, but that's just me. Too bad you can't get the US version sold by Amazon anymore, and too bad that seller shafted you - looks like they are the only NEW seller on Amazon currently.
Do you have any international sellers in mind? Perhaps depending on the vendor, you could at least have some kind of return option for the worst case scenario of a DOA phone.
I hope you can get this all resolved. And partly because I'm hoping you'll share the exact steps you take to get root/fingerprint/t-mo all working on the phone so I can replicate it. Good luck.

camaro322hp said:
I wouldn't buy a refurbished phone, but that's just me. Too bad you can't get the US version sold by Amazon anymore, and too bad that seller shafted you - looks like they are the only NEW seller on Amazon currently.
Do you have any international sellers in mind? Perhaps depending on the vendor, you could at least have some kind of return option for the worst case scenario of a DOA phone.
I hope you can get this all resolved. And partly because I'm hoping you'll share the exact steps you take to get root/fingerprint/t-mo all working on the phone so I can replicate it. Good luck.
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I'm sort of leaning towards the international one, but i have my doubts that this one they sent me is new. I should have no problem flashing the modified firmware to keep the fingerprint sensor and enable wifi calling/vo-lte. I just worry about the battery lifespan mostly.
Regardless by the time I'm finished unlocking and rooting I won't be sending it in to sony for any repairs.

POMF2K said:
I'm sort of leaning towards the international one, but i have my doubts that this one they sent me is new...... I just worry about the battery lifespan mostly.
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I would feel exactly the same. The battery unknown is a big reason why I would avoid refurbed phones. Even though you bought from a 3rd party on Amazon, you should have some protections from amazon, especially in the case where the item is not as described. Sounds like you have proof of that, so I would pursue trying to return that.
As far as where to get a replacement though, I'm not sure, unless you want to buy from a European supplier such as Clove.

camaro322hp said:
I would feel exactly the same. The battery unknown is a big reason why I would avoid refurbed phones. Even though you bought from a 3rd party on Amazon, you should have some protections from amazon, especially in the case where the item is not as described. Sounds like you have proof of that, so I would pursue trying to return that.
As far as where to get a replacement though, I'm not sure, unless you want to buy from a European supplier such as Clove.
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Never heard of Clove. Pretty reputable? As long as exchange is good it should still come in under $400 us.
I've actually asked the amazon company if they would exchange for a sealed in box model or give me a discount since it wasn't as described. They have pretty good feedback, I just worry about the battery.

I recently got a brand new international model from Ebay.

POMF2K said:
Never heard of Clove. Pretty reputable? As long as exchange is good it should still come in under $400 us.
I've actually asked the amazon company if they would exchange for a sealed in box model or give me a discount since it wasn't as described. They have pretty good feedback, I just worry about the battery.
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I haven't personally used Clove, but they've been mentioned by XDA users over the years as a good source of unlocked phones. Or, like Dean says, there is always Ebay if you end up having to return your Amazon phone.

POMF2K said:
So I got one on amazon that was supposed to be new and a us warrantied model.
Turns out it's not a us model. Also the box wasn't sealed and Sony says that the warranty info says it would expire over a month prior to a year past my purchase date... indicating to them that it has been previously activated.
Thanks in adavance
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At least here in Germany the phones did not come sealed (we bought 3 phones so far) and the Warranty started at a date that was much earlier than our purchase date. Dropping an email to Sony fixed the problem

I'd get a new one, and it's not like region matters if you're planning to flash an international firmware to get the fingerprint sensor working anyway

POMF2K said:
Any thoughts on which is the better option?
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You could buy a new one from Amazon Germany AND save some money. Then the fingerprint scanner will work out of the box.

Didgesteve said:
You could buy a new one from Amazon Germany AND save some money. Then the fingerprint scanner will work out of the box.
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This is a good find, but why you guys do not recommend buying used phones from Amazon? For example this one: Amazon.de blue xz1c.
I mean, the only concern would be the battery, right? Because there is no info about how much and for how long it has been used.
I am also looking for auctions on eBay.

Didgesteve said:
You could buy a new one from Amazon Germany AND save some money. Then the fingerprint scanner will work out of the box.
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Assuming I got a fair exchange rate it would still be right around $400 us for a new one. Even if shipping it here wasn't crazy expensive I'd still have to wait for it.