I'm on Sony stock rom non rooted.
Sometimes when using WhatsApp, WeChat, I'll be typing a message to someone and suddenly the phone will freeze for a good 5-10 seconds before restarting itself. Whenever a crash like this happens, it will automatically restart. Same with using any random app, sometimes even viewing Album or using the camera.
It will automatically restart even when idling. I tried update to the Official 14.4.A.0.108 Firmware but the problem still exists. Is this clearly software or phone issue? Please help.
Seems like an issue with the phone itself as everything is stock. How long have you been using it before noticing the problems?
I had this kind of issue when I used custom, overclocked kennel, but if you're running stock rom then just give it back to warranty.
Sent from HTC One m8, or maybe not anymore
Ahki767 said:
Seems like an issue with the phone itself as everything is stock. How long have you been using it before noticing the problems?
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Click to collapse
I just got it like last week .. it came with 4.4.2 & the issue already arise so i thought maybe updating it would help. Using the Sony PC Companion repair wont help either.
mr.loverlover said:
I had this kind of issue when I used custom, overclocked kennel, but if you're running stock rom then just give it back to warranty.
Sent from HTC One m8, or maybe not anymore
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Click to collapse
Yeah, warranty is the only choice i guess .. lol
Do a battery test
Try to flash stock rom by flashtool, then go to service center if it's still get rebooting.
hkwai said:
I'm on Sony stock rom non rooted.
Sometimes when using WhatsApp, WeChat, I'll be typing a message to someone and suddenly the phone will freeze for a good 5-10 seconds before restarting itself. Whenever a crash like this happens, it will automatically restart. Same with using any random app, sometimes even viewing Album or using the camera.
It will automatically restart even when idling. I tried update to the Official 14.4.A.0.108 Firmware but the problem still exists. Is this clearly software or phone issue? Please help.
Click to expand...
Click to collapse
The last way always is flashing stock Rom
After that and if it didn't work, you should go to service center
Hi, i have seen many forums regarding this error, so I will post what i have tried already. Problem only on rear camera.
I did clean cache and restarted.
Reinstalled camera app/other camera apps from the store.
Started in safe mode.
Ran xperia diagnostics/service test. Camera didnt start.
As far as i can remember it happened shortly after installing avatar rom. I kept getting constant crashes so i decided to flash stock again, everything works fine but the camera.
Right now i am on 4.4.4, with the "C6602_10.5.1.A.0.283_Customized_US" firmware. Rooted using towelroot, but the problem existed before and remains after rooting.
I have been uninstalling/disabling some sistem apps through Titanium Backup , so I would say i mistakenly deleted some important system app. Can anyone share the process/apps needed to use camera? so i cant install all of them again.
Can it be the firmware? should i try a different one? I would like to fix it without having to wipe, but if it must be I will just restart from scratch.
Thanks for the assistance, feeling sort of lost on this one.
kennycol said:
Hi, i have seen many forums regarding this error, so I will post what i have tried already. Problem only on rear camera.
I did clean cache and restarted.
Reinstalled camera app/other camera apps from the store.
Started in safe mode.
Ran xperia diagnostics/service test. Camera didnt start.
As far as i can remember it happened shortly after installing avatar rom. I kept getting constant crashes so i decided to flash stock again, everything works fine but the camera.
Right now i am on 4.4.4, with the "C6602_10.5.1.A.0.283_Customized_US" firmware. Rooted using towelroot, but the problem existed before and remains after rooting.
I have been uninstalling/disabling some sistem apps through Titanium Backup , so I would say i mistakenly deleted some important system app. Can anyone share the process/apps needed to use camera? so i cant install all of them again.
Can it be the firmware? should i try a different one? I would like to fix it without having to wipe, but if it must be I will just restart from scratch.
Thanks for the assistance, feeling sort of lost on this one.
Click to expand...
Click to collapse
Try with clean install. Repair it via PC Companion or reflash it via Flashtool. If still doesn't work it's probably hw problem.
ok, i tryed reflashing a couple of times, the error is still there. It doesnt seem likely that its a hardware issue. Is it possible to reinstall the files necessary for using the camera?
One other thing, i cant use pc companion repair because it says my software is modified, if i relock bootloader can i use it?
kennycol said:
ok, i tryed reflashing a couple of times, the error is still there. It doesnt seem likely that its a hardware issue. Is it possible to reinstall the files necessary for using the camera?
One other thing, i cant use pc companion repair because it says my software is modified, if i relock bootloader can i use it?
Click to expand...
Click to collapse
Yes, you can use it with locked bl, but you don't need to do that, find .ftf ROM for your region and model or any other you like and do a clean flash via Flashtool, if still not working it's hw issue, you need new camera module.
Sent from my C6603 using XDA Free mobile app
i just reflashed 2 different roms for my phone and version. Relocked and repaired via pc companion. And nothing worked, i assume its hw damage then.
Does it happen when the phone suffers a hit? or is there another explanation?. Cant figure out how it happened.
Thank you for all your help.
kennycol said:
i just reflashed 2 different roms for my phone and version. Relocked and repaired via pc companion. And nothing worked, i assume its hw damage then.
Does it happen when the phone suffers a hit? or is there another explanation?. Cant figure out how it happened.
Thank you for all your help.
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Click to collapse
Hi, kennycol
Can you tell me if it is hardware problem?
I met the same problem
After revive my C6833, the camera can't work. Firstly，the front camera is OK，but not a long time, it also can't work.
After I flashed other rom using flashtool, two camera both can not work.
when I use camera , phone shows "unfortunately, the camera stopped"
press *#*#7378423#*#*
enter service test
camera CAMERA NOT CONNECTED
Secondary camera THIS DEVICE DOES NOT SUPPORT THE FUNCTION
Then, I reflash it by S1tool, the things repeat again.
hi
i have a problem after i upgrde my Xz to 5.0.2
frequently i have no sound on calls
now i have 5.1.1 but problem still there
i think its a software issue and i want to downgrade to 4.4.4 [last good condition]
as i read in xda, i should flash 4.4.4 rom before flash, i should back up ta.partition and for that should have root access,
how can i root my 5.1.1 [10.7.A.0.222] [C6603][LB]?
CyrusTgreat said:
hi
i have a problem after i upgrde my Xz to 5.0.2
frequently i have no sound on calls
now i have 5.1.1 but problem still there
i think its a software issue and i want to downgrade to 4.4.4 [last good condition]
as i read in xda, i should flash 4.4.4 rom before flash, i should back up ta.partition and for that should have root access,
how can i root my 5.1.1 [10.7.A.0.222] [C6603][LB]?
Click to expand...
Click to collapse
Well, a direct 5.11 root isnt available yet. repair phone via pc companion repair, then flash with flashtool the 5.02 FW, root using kingroot then replace it with SuperSU (there is a thread here someplace) install dual recovery, then flash a pre-rooted 5.11 FW. It works like a charm.
Sebi673 said:
Well, a direct 5.11 root isnt available yet. repair phone via pc companion repair, then flash with flashtool the 5.02 FW, root using kingroot then replace it with SuperSU (there is a thread here someplace) install dual recovery, then flash a pre-rooted 5.11 FW. It works like a charm.
Click to expand...
Click to collapse
but for using flash tool need to unlock BL?
and i haven't ta.partition backup yet,
so, what should i do?
btw i found out that it's a hardware issue,
when i press phone's back hardly with my finger during call the voice goes ok
No, you dont need to unlocked bootloader.
And you suspect any reason why there is no sound? water damage? maybe headphone jack mess something(and phone think that HP are connected)
or you drop it?
Akinaro said:
No, you dont need to unlocked bootloader.
And you suspect any reason why there is no sound? water damage? maybe headphone jack mess something(and phone think that HP are connected)
or you drop it?
Click to expand...
Click to collapse
i didn't use the phone under water or wash it, and don't remember any major cause to damage my phone,
i should mention that i have sound problem only on voice call, loudspeaker is ok, musics are ok, headphone is ok,
already know that the problem is not a software cause, as i said"when i press phone's back hardly with my finger during call the voice goes ok"
you said that no need to unlock BL, how i can flash the phone without unlocking BL?
Hmmm... you said that its HW problem, but like they say "everything is possible" so maybe secondary mic is messing it(2% possibility but still...)
DId you tried messing a bit with "Noise Reduction" and "Volume Boost" in Call Connectivity settings?
Also when you test it via service menu(*#*#7378423#*#*) service tests->earphone its working just like in calls(when you press back of your phone)
About Flashing:
Here you have tutorial:
http://forum.xda-developers.com/xperia-z/general/tutorial-how-to-flash-stock-roms-t2240614
latest flashtool you can get from here:
http://www.flashtool.net/index.php
If you need ftf ROMS just use App "XperiFirm" that you can find in Flashtool folder(or just use icon in main app).
Note that new version of Flashtool have "firmware" folder in your Personal Folder(where you have pics, vids etc) its hiden folder called ".flashTool"
Also before you do anything, install drivers from Drivers folder: select Flashboot drivers and Xperia Z from the list. THEN turn off your Phone and plug it to your PC holding down button. PC will install your phone as a new device, so you would not have problems when you use Flashtool(one time when flashing it show popup about this drivers and messed installation)
First time of using Flashtool is weird and look complicated but after few times its just like using any other app :]
Akinaro said:
Hmmm... you said that its HW problem, but like they say "everything is possible" so maybe secondary mic is messing it(2% possibility but still...)
DId you tried messing a bit with "Noise Reduction" and "Volume Boost" in Call Connectivity settings?
Also when you test it via service menu(*#*#7378423#*#*) service tests->earphone its working just like in calls(when you press back of your phone)
About Flashing:
Here you have tutorial:
http://forum.xda-developers.com/xperia-z/general/tutorial-how-to-flash-stock-roms-t2240614
latest flashtool you can get from here:
http://www.flashtool.net/index.php
If you need ftf ROMS just use App "XperiFirm" that you can find in Flashtool folder(or just use icon in main app).
Note that new version of Flashtool have "firmware" folder in your Personal Folder(where you have pics, vids etc) its hiden folder called ".flashTool"
Also before you do anything, install drivers from Drivers folder: select Flashboot drivers and Xperia Z from the list. THEN turn off your Phone and plug it to your PC holding down button. PC will install your phone as a new device, so you would not have problems when you use Flashtool(one time when flashing it show popup about this drivers and messed installation)
First time of using Flashtool is weird and look complicated but after few times its just like using any other app :]
Click to expand...
Click to collapse
when i use (*#*#7378423#*#*) service tests->earphone , with "Noise Reduction" and "Volume Boost" both off/on
earphone is ok(i tested it several times no need to press back of phone)
i downloaded the flash tool(emma) from sony's website but every time i try to launch app it goes for download and
after downloading more than 500MB with an error app will close
So if in service test earphone work, I think its problem with volume or one of setting(vol boost etc). Service test use quiet sound, but most of time when you make a call, its trying to get best volume possible, and speaker is probably damaged and it blocking coil/membrane of speaker when it get high level volume/tone. Maybe there is dust or something that is stuck there.
Small chances for that so I assume its just factory bug of earphone and it was easily damaged.
BUT ALSO it can be software related and falshing and messing a bit with volume and tone of earphone would help for a while.
Use links that I posted, dont use Sony flash, download flashtool from official site(http://www.flashtool.net/index.php) and read tutorial from link that I posted. Everything should be 100% working if you fallow it.
Akinaro said:
So if in service test earphone work, I think its problem with volume or one of setting(vol boost etc). Service test use quiet sound, but most of time when you make a call, its trying to get best volume possible, and speaker is probably damaged and it blocking coil/membrane of speaker when it get high level volume/tone. Maybe there is dust or something that is stuck there.
Small chances for that so I assume its just factory bug of earphone and it was easily damaged.
BUT ALSO it can be software related and falshing and messing a bit with volume and tone of earphone would help for a while.
Use links that I posted, dont use Sony flash, download flashtool from official site and read tutorial from link that I posted. Everything should be 100% working if you fallow it.
Click to expand...
Click to collapse
thanks buddy for your help,
i haven't any problem so far, after using that test.
sometimes when i had no sound on calls by tapping volume keys instantly i had voice but for less than a second.
i can't figure it out, its software problem or HW?
im a bit afraid to flash my phone i dont do that before and i dont know its necessary right now?
i dont want lose official updates.
i heard about repairing with sony pc companion i dont have such tool on my official pc companion downloaded from sony, also all tools(such contact sync, media sync, etc.) need update and i cant update them , they dont start to update
if i flash without unlocking BL can i receive official update?
and which FW you suggest to flash a custom 5.1.1 or downgrade?
You dont loose any official updates when you flash files via flashtool.
Its work the same as Sony Repair Tool, that just flash clean "system" folder to your phone, Its like replacing Windows folder on your PC.
But flashtool can flash whole ROM, with data, kernel and system folders. And as I said, use links that I posted.
You dont need to download custom FTF files, just use XperiaFirmware tool that is provided with Flashtool to download official and clean ROMs.
Fallow instructions from tutorial, install drivers. and make sure that you make backup of files from internal memory of your xperia and sync all data you have(contacts etc). because when you flash full FTF file, its like having new phone, its clean installation.
But yes, you could check Sony repair:
Here you have instruction how to use repair:
http://support.sonymobile.com/global-en/xperiaz3compact/kb/0231018807c614a08013cec540b570068fb/
(jump to: ""To perform a software repair using a Windows® computer"")
Any new method to root xperia z at 5.1.1??
CyrusTgreat said:
but for using flash tool need to unlock BL?
and i haven't ta.partition backup yet,
so, what should i do?
btw i found out that it's a hardware issue,
when i press phone's back hardly with my finger during call the voice goes ok
Click to expand...
Click to collapse
there is no DIRECT way (YET) to gain root access on BL locked
but there is a way to SAVE all the downloading of 5.0.2 and 5.1.1 (2.5gb of data)
since you are on 5.1.1,
request developer.sony.com boot unlock code,,,,
then flash kernal (boot.img+recovery ) and flash superUSER as explained
http://www.theandroidsoul.com/sony-xperia-z-and-zl-android-5-1-1-root-and-twrp-recovery-83929/
reference
http://forum.xda-developers.com/xperia-z/development/kernel-ub-t3198491
Hello guys, can anyone help me? I just updated phone from 47.1.A.2.281 =>47.1.A.2.324 =>47.1.A.2.374 => 47.1.A.5.51 And then after phone booted up I just saw the pop-up "SystemUI Force Closed"
Flashtool doesnt support 2017 Xperia phones and NewFlasher doesnt want to work for me. I just dont know what to do now...
Okay, after like hundred of tries i finally managed to Start "Repair Tool" in Xperia Companion and my phone is now alive