Database Develop

Another reason why PayPal SUCKS

So here is my absolute HORROR STORY of dealing with PayPal.
I sold a phone on eBay (an Evo with a clean ESN and rooted w/ICS) and the seller emails me a few days later saying the phone can't be activated and they were on the phone with sprint for 3 hours and the "other Evo they bought was able to be activated (wtf? why would they buy two for the same account??)" so I asked them for the ESN number to double check... they give me the serial number. REALLY? You've been on the phone with Sprint for "3 hours" but don't know the damn ESN number??? The person is obviously a LIAR. I eventually get them to give me the ESN (which sprint says they can activate and say they haven't had anyone trying to activate the ESN... proving they are a liar). I ask why they didn't just go to the store since I looked up their address and they had one close by. They ignore the question and say they are going to file a report against me. I say go ahead, thinking paypal will listen to my evidence.... NOPE!!!!!
PayPal completely IGNORES the evidence and after freaking WEEKS they give her the money back!!! I have NO PHONE, NO TRACKING NUMBER, and NO MONEY!!!
WTF!!!
Oh and get this.. "the phone can't be activated because it has ICS...". I literally screamed in anger when I read this. I've activated phones rooted with ICS a million times, and it was in the damn description that it had ICS.
I'm calling PayPal tomorrow and telling them to give me the money, or give me a tracking number, or I'm filing a damn police report.

I used to take up for Paypal when others would report similar issues; but, when it happened to me, I finally understood just how merciless Paypal can be.
I had an old iTunes account floating out there that I forgot to cancel, and also forgot to pull my info from the account. It was totally my fault for leaving the stuff out there like that, I don't deny it, but what happened next forever changed my view of Paypal.
Somehow, someone got ahold of this account, and purchased two iTunes gift cards in the amount of $50 each. As soon as these hit my bank, I contacted Paypal, and explained that I had no idea what was going on. Their reply was that they were freezing my account, and that I needed to contact Apple and try and find out what was going on.
While I was going 'round and 'round with Apple, three more charges went through on my "frozen" account with Paypal. Meanwhile, Paypal support swore up and down that there was no way that someone could use a frozen account.
Finally, Apple found the old account, closed it, and refunded all of the purchases. Paypal never really lifted a finger to help me.

derekwilkinson said:
So here is my absolute HORROR STORY of dealing with PayPal.
I sold a phone on eBay (an Evo with a clean ESN and rooted w/ICS) and the seller emails me a few days later saying the phone can't be activated and they were on the phone with sprint for 3 hours and the "other Evo they bought was able to be activated (wtf? why would they buy two for the same account??)" so I asked them for the ESN number to double check... they give me the serial number. REALLY? You've been on the phone with Sprint for "3 hours" but don't know the damn ESN number??? The person is obviously a LIAR. I eventually get them to give me the ESN (which sprint says they can activate and say they haven't had anyone trying to activate the ESN... proving they are a liar). I ask why they didn't just go to the store since I looked up their address and they had one close by. They ignore the question and say they are going to file a report against me. I say go ahead, thinking paypal will listen to my evidence.... NOPE!!!!!
PayPal completely IGNORES the evidence and after freaking WEEKS they give her the money back!!! I have NO PHONE, NO TRACKING NUMBER, and NO MONEY!!!
WTF!!!
Oh and get this.. "the phone can't be activated because it has ICS...". I literally screamed in anger when I read this. I've activated phones rooted with ICS a million times, and it was in the damn description that it had ICS.
I'm calling PayPal tomorrow and telling them to give me the money, or give me a tracking number, or I'm filing a damn police report.
Click to expand...
Click to collapse
I think you are not the only one. This is the leaking of the rule and the buyers do like to take advantages on it...

still the paypal the safest website for internet commerical

i90 said:
still the paypal the safest website for internet commerical
Click to expand...
Click to collapse
yeah!

Paypal is a good example of a company that has become too big to care. I've had dozens of problems with them, from bugs in their website, to bs big company politics. Unfortunately, in the end, where else are you gonna go?

Pay pal was a great site. You could look into Amazon Payments.

That sucks man PayPal should at least guarantee that the item gets returned to seller then refund the money. Best of luck
Sent From Galaxy Bigger Than Yours.

I had a paypal account suspended years ago when my sister in law, with the same name as me, screwed someone over on ebay. Same name, same TOWN, so they told me they considered it the same person.
I literally had to convince her to get a scan of her ID and mine to sort it, and it took weeks after the info was sent in.
Since then, I still use it, but I attach it to an account that I ONLY use for paypal and I never leave money in there for longer than I need to for a purchase.

In my experience paypal is all about supporting customers and just pushing aside sellers, which is proven by your case, they just always assume that the seller is some dodgy no code crook when often its the other way round

Yeah, horrible situation. How they can simply refund the purchaser's money without making sure that the seller gets the original item back is beyond ridiculous. Obviously it would take some capital but this would be a great time for someone else to step in and create a secure site.
Would it be possible to implement a system that acts as escrow, holding the buyer's funds electronically until the transaction is complete and only refunding the cost if the original item is first returned to the seller in case of dissatisfaction?

The escow style idea should be the way that it is. I have had to return an item bought via paypal and I was told in order for the seller to get the money back I needed to show proof of shipping with tracking. I had no problem with this, of course. I do know that the money was not pulled from me until I provided this.
I think paypal plays on a case by case basis for some crazy reason, because the stories that you read/hear about often have no real similarities.

I'm glad my dealings with PayPal have been limited to using them as an intermediary for credit card transactions with sketchy sellers (mostly eBay). I'm not giving anyone direct access to my bank account, especially with stories like these... jeeze.

I had many of good and bad experiences with paypal. They've rolled on me and gave my money back to a buyer. Luckily, I got the sold item back.
I had my identity stolen using paypal and they had my back like no other. It overdrew the associated bank acount by 2000 dollars, and not only was it all reimbursed, but they covered my overdraft fees and gave me 200 dollars for the inconvience. I also got the bank to waive the same overdraft fees and came out another 150 dollars ahead.
The cookie crumbles both ways.
Me and paypal are good.
Sent from my SPH-D700 using XDA

Another reason:
Some weird buseniss took some money from account. So I asked paypal to but it back, they did. And then I had to do security check to see of my account was hacked. I had to sent a letter from my bank with adress etc. But I do everything only, so they say to send bill for electricity, but I dont get no bills, I live with my parents. I used paypal 2 years ago for the last time, I was a happy user, but know there are still 50 freaking euros I cant, get back
Galaxy Gio
CM7.2 by phiexz

wow such horrible stories! seems like sometimes we really feel powerless against these big companies right ?

Yeah ik bro. There were multiple times when paypal would just refund the buyer's money and I would end up getting scammed even though the phones/tablets I was selling were perfectly functional. I soon realized after this happened to me twice that paypal is just a plain scam and I stopped selling stuff on ebay.

derekwilkinson said:
So here is my absolute HORROR STORY of dealing with PayPal.
I sold a phone on eBay (an Evo with a clean ESN and rooted w/ICS) and the seller emails me a few days later saying the phone can't be activated and they were on the phone with sprint for 3 hours and the "other Evo they bought was able to be activated (wtf? why would they buy two for the same account??)" so I asked them for the ESN number to double check... they give me the serial number. REALLY? You've been on the phone with Sprint for "3 hours" but don't know the damn ESN number??? The person is obviously a LIAR. I eventually get them to give me the ESN (which sprint says they can activate and say they haven't had anyone trying to activate the ESN... proving they are a liar). I ask why they didn't just go to the store since I looked up their address and they had one close by. They ignore the question and say they are going to file a report against me. I say go ahead, thinking paypal will listen to my evidence.... NOPE!!!!!
PayPal completely IGNORES the evidence and after freaking WEEKS they give her the money back!!! I have NO PHONE, NO TRACKING NUMBER, and NO MONEY!!!
WTF!!!
Oh and get this.. "the phone can't be activated because it has ICS...". I literally screamed in anger when I read this. I've activated phones rooted with ICS a million times, and it was in the damn description that it had ICS.
I'm calling PayPal tomorrow and telling them to give me the money, or give me a tracking number, or I'm filing a damn police report.
Click to expand...
Click to collapse
Another example of corruption....
Very sorry for you sir
Sent from a blaze of amazon using Tapatalk

Crappy replacment policy - Advanced Replacment Only

Why is Google forcing advanced RMA's where they put a temporarily hold? Why cant it be that you send the device back they receive it and once it's cleared you get a replacement and you only get a advanced replacement if you ask for it or be presented the option to choose.
The email I was sent has the advanced replacement only with no other options!
Even if I return the device first and they say it's cleared and I click the order link there will still be a temporary charge! Why cant they update the link to be $0.00 to get a replacement and not ask for any card details? Before this happens they send you an email saying Good news your return was processed. Click here to receive your replacement free.
The policy is great for those who can put money on hold but what about those that cant or don't have the funds to back it. What. Are they forced to return the device to get a replacement?
They figure that everybody can put 200$ in funds on hold for a week with no other options expect to return it?
I also noticed that google isn't handling the returns. It appears SMS Infocom Corp is handling them out of Texas? What if they screw up and said that it's your fault so your charged for the new device?
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.
Click to expand...
Click to collapse
Then you have to dispute it with Google or file a charge back. Wonderful
Most businesses give you the two options. The standard one that I just mentioned or the advanced replacement if they offer it.
This is bull**** IMO not allowing both options and only the advanced replacement. Even the rep on the phone at google said it was crappy. I'm serious.
I do not have the 200$ in my account to back the temporary authorization
So do I have to return it for a refund to get a replacement?

Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.

BamAlmighty said:
Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.
Click to expand...
Click to collapse
Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.

It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.

Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2

If they wanna hold another $249 from me that's fine. I also buy things when I know I have room on my credit card as well as my bank account.

krelvinaz said:
It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.
Click to expand...
Click to collapse
Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.

rafa3L said:
Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I could try that.
I'm tempted to just say screw it and keep it an deal with it due to the policy. If it breaks then deal with Asus down the road.

pclov3r said:
Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.
Click to expand...
Click to collapse
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.

krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
Click to expand...
Click to collapse
Yeah. They figured everybody has a credit card or bank accounts with the cash to temporarily fund it?
Still BS imo that they don't have the other option. I may be forced to return it for refund or deal with it as is. I figured they would give you both options.
"If you can't afford the CASH, you shouldn't be using it." Yes, But what other options do I have? Google is giving you no other option it seems expect to return it for a refund or deal with ASUS. As i said even the google rep said this wasn't going to work for everybody!
I'm hoping they can do what I said in the first post and honestly I see no reason why they wouldn't unless there system doesn't work.
I'm awaiting another reply form upper Management i guess about this.

krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
Click to expand...
Click to collapse
A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2

BrianDigital said:
A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."

pclov3r said:
Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.
Click to expand...
Click to collapse
First, first world problem. Second, sounds like you don't have your priorities straight. 3rd life ain't easy. 4th if you don't like it complain to them and do business with companies that meet your needs. Last, owning a N7 is not a right you aren't entitled.
Sent from my DROID RAZR using Tapatalk 2

pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
Click to expand...
Click to collapse
I've never had to return my asus laptop and netbook to them since I have warranties with best buy but I really haven't heard a lot of good things with asus and their warranty. Personally that's why I'm sticking with google at the moment. My original was epic screen lift and I got replacement on friday and haven't hardly used it between friday and saturday due to work and it has a dead pixel and something is rattling around near the top. I'd rather have Google 2 day me a new one then wait god knows how long for asus.

pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
Click to expand...
Click to collapse
Ever hear of money orders., paying by cash as in waiting until you can walk into a store and buy one. You are wrong, there are many options starting with take your business elsewhere.
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
Sent from my DROID RAZR using Tapatalk 2

So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device

jrpbulk said:
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
Click to expand...
Click to collapse
So it's common for businesses to force you to do an advanced replacement with no other options when 10 other businesses I've dealt with offer what I'm saying?
So in your option you should have double the cost of an item on your card before you buy it for this very reason?
Let me make it very clear
NOT EVERYBODY HAS A CREDIT CARD OR $200 IN EXTRA MONEY THEY CAN PUT ON HOLD FOR THE NEXT WEEK AND A HALF!!!
WHAT IS SO HARD TO UNDERSTAND ABOUT THAT
DO YOU BUY PRODUCTS AND SAY THAT YOU NEED DOUBLE THE AMOUNT ENCASE THE PRODUCT IS DEFECTIVE? NO!
SERIOUSLY!

espionage724 said:
So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device
Click to expand...
Click to collapse
They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
This will explain it more too
https://play.google.com/about/device-terms.html

funkyboy1281 said:
They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
Click to expand...
Click to collapse
Yes, But the problem occurs when you don't have the extra money to put on hold.

pclov3r said:
Yes, But the problem occurs when you don't have the extra money to put on hold.
Click to expand...
Click to collapse
Yea well sorry to burst your bubble but the minute you ordered your tablet and an email was sent to you saying thank you for your purchase they provided the link to their devices support. So from that moment they laid out the whole process of how this would work. Now whether or not you read it well that was your choice but all that information was there and just didn't mysteriously show up.
https://play.google.com/about/device-terms.html

Buying off craigslist? What else should I do?

So, theres a guy on craigslist who was selling his Note 3 in box for $400, and I offered $325. Now, what I had planned to do was to meet in public, most likely at the AT&T store, pop in my sim, and check to make sure its working. Also, I was going to check the imei number, and make up a bill of sale with the imei included. Anything else I can do?
And if the phone is linked to their contract, and they end up not paying, that will blacklist the phone correct? Will a bill of sale protect me?

DarthScabrous said:
So, theres a guy on craigslist who was selling his Note 3 in box for $400, and I offered $325. Now, what I had planned to do was to meet in public, most likely at the AT&T store, pop in my sim, and check to make sure its working. Also, I was going to check the imei number, and make up a bill of sale with the imei included. Anything else I can do?
And if the phone is linked to their contract, and they end up not paying, that will blacklist the phone correct? Will a bill of sale protect me?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=49280606#post49280606

Well, I think I scared him off anyway. I requested pictures, the imei number, receipt of purchase, and that he was going to have to sign a bill of sale. He said ok, and hasn't replied in two hours. Oh well, I need to save money for a trip anyway, I'm just tired of looking at my LG Optimus G Pro. I want to upgrade, as stupid as it sounds.

Nothing will protect you against blacklisting of IMEI numbers. It's only going to get worse on Craigslist with programs like AT&T Next. Even if it's not blacklisted today it might be in 2 months when the not paid phone hits collections.
Sent from my Nexus 7 using Tapatalk

DarthScabrous said:
Well, I think I scared him off anyway. I requested pictures, the imei number, receipt of purchase, and that he was going to have to sign a bill of sale. He said ok, and hasn't replied in two hours. Oh well, I need to save money for a trip anyway, I'm just tired of looking at my LG Optimus G Pro. I want to upgrade, as stupid as it sounds.
Click to expand...
Click to collapse
You did the right thing..who cares if you think you scared a thief away...You protected yourself from scumbags that rip good people off..spending that kind of money and getting blacklisted isn't worth all the hassle.....If you find a honest seller he/she won't hesitate at all for a bill of sale...
---------- Post added at 04:13 AM ---------- Previous post was at 04:10 AM ----------
aygriffith said:
Nothing will protect you against blacklisting of IMEI numbers. It's only going to get worse on Craigslist with programs like AT&T Next. Even if it's not blacklisted today it might be in 2 months when the not paid phone hits collections.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
True..but as long as he had a proper "bill of sale" least he has some evidence of a crooked seller,and have more options then nothing at all.....But your exactly right though, and it will get worse with more carriers offering upgrades sooner.

I've sold many phones on ebay and craigslist and also purchased quite a few. I never had any problems doing so. Just use common sense, see what the person is like, never go alone when meeting someone. And obviously make sure it's not blacklisted. A person who was a serious seller would do whatever needed to make the sale, however it is best to explain why you want the information you're asking for. Otherwise they'll think you're just being annoying lol

This thread is about a guy that bought an N3 off Craigslist, and the seller blacklisted it a few hours after the sale (insurance fraud). You may want to make sure the seller transfers ownership to you with AT&T.

DarthScabrous said:
So, theres a guy on craigslist who was selling his Note 3 in box for $400, and I offered $325. Now, what I had planned to do was to meet in public, most likely at the AT&T store, pop in my sim, and check to make sure its working. Also, I was going to check the imei number, and make up a bill of sale with the imei included. Anything else I can do?
And if the phone is linked to their contract, and they end up not paying, that will blacklist the phone correct? Will a bill of sale protect me?
Click to expand...
Click to collapse
I never had any problems doing so. Just use common sense, see what the person is like, never go alone when meeting someone. And obviously make sure it's not blacklisted. A person who was a serious seller would do whatever needed to make the sale, however it is best to explain why you want the information you're asking for. Otherwise they'll think you're just being annoying lol

Best option to insure old phone back to T-mobile

Good morning,
I just received my Note 4 two days ago, and am getting ready to mail my old G3 back to T-Mobile. Considering this is a 500 dollar phone I'm sending back, I plan on insuring it. My question is this. Are there any options, or is it even worth it, to send the phone via certified mail? I've read horror stories online about T-Mobile losing phones that were sent back due to a Jump upgrade, and then trying to pass the cost onto the customer. I was browsing the USPS website and I could only find options for certified letters, but not packages. Would it even be worth certifying it or would it just be better to get insurance on the item?

chrisjm00 said:
Good morning,
I just received my Note 4 two days ago, and am getting ready to mail my old G3 back to T-Mobile. Considering this is a 500 dollar phone I'm sending back, I plan on insuring it. My question is this. Are there any options, or is it even worth it, to send the phone via certified mail? I've read horror stories online about T-Mobile losing phones that were sent back due to a Jump upgrade, and then trying to pass the cost onto the customer. I was browsing the USPS website and I could only find options for certified letters, but not packages. Would it even be worth certifying it or would it just be better to get insurance on the item?
Click to expand...
Click to collapse
Definitely send it certified mail (green and white slip), that way you can track it. You can also add on a return label (green slip), which will be mailed back to you once they have received it.
Insurance wise it shouldn't cost that much...just do it if you can.
Congrats on your new note 4.

Thanks for the quick reply. Even if the certified mail is 20 bucks or so, it's better than T-Mobile throwing the cost of the phone at me when they inevitably lose it.

iunlock said:
Definitely send it certified mail (green and white slip), that way you can track it. You can also add on a return label (green slip), which will be mailed back to you once they have received it.
Insurance wise it shouldn't cost that much...just do it if you can.
Congrats on your new note 4.
Click to expand...
Click to collapse
One quick question. I noticed in your signature you listed T-Mobile @ 107 mb/s. Where were you that you got that at? I'm lucky to pull 20.

Trust me do not send any phones to tmobile especially US mail.. I had a nightmare of a situation which I'm still paying for it to this day.. To make a long story short http://www.howardforums.com/showthread.php?t=1824833
http://support.t-mobile.com/thread/39106
Insurance means nothing if the item shows up as delivered and tmobile denies even receiving it or the box was empty or the phone isn't as described.

shook187 said:
Trust me do not send any phones to tmobile especially US mail.. I had a nightmare of a situation which I'm still paying for it to this day.. To make a long story short http://www.howardforums.com/showthread.php?t=1824833
http://support.t-mobile.com/thread/39106
Insurance means nothing if the item shows up as delivered and tmobile denies even receiving it or the box was empty or the phone isn't as described.
Click to expand...
Click to collapse
So what are my options then? Can I return it to a store instead of returning it via mail?

chrisjm00 said:
So what are my options then? Can I return it to a store instead of returning it via mail?
Click to expand...
Click to collapse
I'm not sure what your options are... but I know I'm handling future transactions via T Mobile stores just to protect myself from the crap that's going on in that T Mobile warehouse in Texas.
Good Luck.

shook187 said:
I'm not sure what your options are... but I know I'm handling future transactions via T Mobile stores just to protect myself from the crap that's going on in that T Mobile warehouse in Texas.
Good Luck.
Click to expand...
Click to collapse
Just talked to my local T-Mobile store and the only option I have is to mail it back. I'll be insuring and certifying it with receipt acknowledgement. I won't be going through this again. Next time I jump I'm doing it in store. The stores have great customer service, it's that damned warehouse in Texas that screws everything up. This return label though is going to York PA. Maybe it won't go to Texas and everything will be good. Regardless, I'm getting a tracking number, it's getting certified, and it's getting insured for the full amount of the phone.

shook187 said:
Trust me do not send any phones to tmobile especially US mail.. I had a nightmare of a situation which I'm still paying for it to this day.. To make a long story short http://www.howardforums.com/showthread.php?t=1824833
http://support.t-mobile.com/thread/39106
Insurance means nothing if the item shows up as delivered and tmobile denies even receiving it or the box was empty or the phone isn't as described.
Click to expand...
Click to collapse
I had the exact same experience a couple years ago. I returned a Note 2 that I had purchased on the website. When I called a couple weeks later to check on the status I was told that the package was received and that it was empty, that it only contained accessories (and they treated me like a thief in the process). I was told this by many different people at their call center, always with the addition "if we find it, we'll let you know and credit your account". As if you can just "lose" a phone out of its box, it was like partial admission of guilt. After another 2 weeks of being on the edge waiting for some resolution, I finally got my $600+ refund and the explanation that someone in their receiving department "must have been checked it in wrong".
The moral of the story is that you're always taking a risk when you send something back, this is probably true of any online retailer. Insurance and signature confirmation helps to an extent, but you have no control over warehouse staff...after delivery you just have to hope that no "mistakes" are made. Having said that, I ordered my Note 4 online, but I guess i'm a glutton for punishment when there's a $30 coupon involved. They really should allow returns in stores. Just know the risk.

chrisjm00 said:
Good morning,
I just received my Note 4 two days ago, and am getting ready to mail my old G3 back to T-Mobile. Considering this is a 500 dollar phone I'm sending back, I plan on insuring it. My question is this. Are there any options, or is it even worth it, to send the phone via certified mail? I've read horror stories online about T-Mobile losing phones that were sent back due to a Jump upgrade, and then trying to pass the cost onto the customer. I was browsing the USPS website and I could only find options for certified letters, but not packages. Would it even be worth certifying it or would it just be better to get insurance on the item?
Click to expand...
Click to collapse
I ran into this when I sent my SGN3 in. I wrapped my phone in additional bubble wrap and packaged in the envelope provided. As the letter provided to me stated I could add additional insurance if I wanted on my own dime. When I went to USPS they told me if I added the insurance IT WOULD CANCEL MY FREE SHIPPING AND I WOULD HAVE TO PAY OUT OF POCKET FOR SHIPPING. Even worse the label provided to me wouldn't scan in their system so I could not even receive a receipt of acceptance from them. I sent it out anyways but called Tmobile customer service immediately to make note in their system I had sent it out. I took the time to tell them my ordeal and that's when they dropped on me "in the future/next time" they would reimburse me for that shipping charge by deducting it from my bill, just let them know. Fortunately my phone got to them and I received a text message letting me know we were square.
Also, I don't know about needing to certify it as Delivery Confirmation would get you the details and the insurance covers any lost mail.
*edit*
after reading the horror post of the lost phone, certifying isn't that bad of an idea, see it you can get tmo to reimburse that too. They won't reimburse the insurance but the s/h should be good to go.

rosedog said:
I ran into this when I sent my SGN3 in. I wrapped my phone in additional bubble wrap and packaged in the envelope provided. As the letter provided to me stated I could add additional insurance if I wanted on my own dime. When I went to USPS they told me if I added the insurance IT WOULD CANCEL MY FREE SHIPPING AND I WOULD HAVE TO PAY OUT OF POCKET FOR SHIPPING. Even worse the label provided to me wouldn't scan in their system so I could not even receive a receipt of acceptance from them. I sent it out anyways but called Tmobile customer service immediately to make note in their system I had sent it out. I took the time to tell them my ordeal and that's when they dropped on me "in the future/next time" they would reimburse me for that shipping charge by deducting it from my bill, just let them know. Fortunately my phone got to them and I received a text message letting me know we were square.
Also, I don't know about needing to certify it as Delivery Confirmation would get you the details and the insurance covers any lost mail.
*edit*
after reading the horror post of the lost phone, certifying isn't that bad of an idea, see it you can get tmo to reimburse that too. They won't reimburse the insurance but the s/h should be good to go.
Click to expand...
Click to collapse
Well, good news. I just got my e-mail notification that my EIP plan has been credited the 277 dollars for my Jump Trade-in as well as my bill due amount dropped to reflect the changed EIP amount.

Question Samsung S21 Ultra bought from the USA - help/advice needed

Hi folks , I bought this Samsung S21 Ultra from EBay US ( I wanted the snapdragon version). I’m confused as to the message that I am receiving . I have checked Swappa, checkmend and it is a perfectly clean phone with no issues or anything outstanding . So why would it present me this message ? I’ve been on chat with Xfinity live agent , who have said they can’t just unlock it from the IMEI but they need the account number that it was purchased , the sim/number used associated with the account in order to submit an unlock request . (Person who sell it to me is just a general reseller) . The phone is not stolen or has outstanding finance , so why would it present this issue .
I can’t provide the agent with the details as o don’t have them and I can’t get them . Do I have any options here at all ?

You need to contact the seller through ebay and file dispute immediately. The phone is carrier locked. Meaning they have a balance due on the phone or they were to lazy to call xfinity and ask for it to be unlocked or couldn't show proof of purchase. Either way, the phone is useless until xfinity unlocks it.

Return it.

You can't do anything with it
Simply raise dispute with eBay and get refund.
You can unlock it with third larty but phone will miss some features if unlocked this way it will coat 120$

That's just one of the risks associated with purchasing a used device. Disputing it with Ebay or PayPal is the best option at this point.

varcor said:
That's just one of the risks associated with purchasing a used device. Disputing it with Ebay or PayPal is the best option at this point.
Click to expand...
Click to collapse
Indeed. I don't like ebay.
A lot of scamming going on in general now.
Best to talk to the vendor on the phone before buying. Ask the right questions and feel them out. Avoid vendors that won't talk by phone.
I paid $800 for a new N10+ Snapdragon 3 weeks ago. Sounds high, but it was a factory sealed box and the 10+ that was in perfect condition. It was worth the extra $200-400. The vendor was easy to contact and seemed trustworthy. The phone arrived 3 days after ordered, free shipping, shipped day of order. Good to their word.

Dstu10 said:
You need to contact the seller through ebay and file dispute immediately. The phone is carrier locked. Meaning they have a balance due on the phone or they were to lazy to call xfinity and ask for it to be unlocked or couldn't show proof of purchase. Either way, the phone is useless until xfinity unlocks it.
Click to expand...
Click to collapse
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?

blackhawk said:
Indeed. I don't like ebay.
A lot of scamming going on in general now.
Best to talk to the vendor on the phone before buying. Ask the right questions and feel them out. Avoid vendors that won't talk by phone.
I paid $800 for a new N10+ Snapdragon 3 weeks ago. Sounds high, but it was a factory sealed box and the 10+ that was in perfect condition. It was worth the extra $200-400. The vendor was easy to contact and seemed trustworthy. The phone arrived 3 days after ordered, free shipping, shipped day of order. Good to their word.
Click to expand...
Click to collapse
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?

123hugga said:
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?
Click to expand...
Click to collapse
If bought with a card, call the bank and file a charge back request. The phone must be returned before they can do anything.
If things really go south file a complaint with your state attorney general's office.
That sounds like theft by wire fraud to me, a felony.