Database Develop

How many people actually have that AT&T insurance?

Trying to debate if I should get it or not. Hear they will replace it no matter what...
Only $5 a month plus since I got my phone and do the math of 2 years, it's obviously only $120 which is still cheaper than most Captivates sell for.
Opinions?

I have always paid the $5 extra for the insurance. I have also used it a couple times.
Sent from my SAMSUNG-SGH-I897 using XDA App

I personally think it is always useful as like you said even if you use it only once then it is still cheaper then buying it retail

xBarbarian said:
I have always paid the $5 extra for the insurance. I have also used it a couple times.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
For what exactly?

Do they charge a deductible though?

I used it for obvious reasons, phone replacement and the deductible was $50. The insurance is worth it. It is $5 extra a month... you really need to think it over? lol
Sent from my SAMSUNG-SGH-I897 using XDA App

Well, it all depends on the deductible too. I mean if they charge a $150 deductible and you pay $5 for a year. $150+60=$210 and at that point you could still find a Captivate for that price if I'm not mistaking.

I do not have AT&T insurance as I don't live in the US, but I have extended warranty on my phone through Future Shop. I used my extended warranty to get this phone, actually. My LG Eve's microSD slot stopped working so I paid the difference and got a Captivate. There's no deductible on my plan, as it's a warranty not insurance.
Where can you find a Captivate for $210?

I edited my post. Not much else to say.....
Sent from my Captivate running FireFly 1.5

Insurance is $5/mo. You have to pay a deductible and they have two tiers. Tier one has a $50 deductible and Tier two has a $150 deductible. Samsung Captivate is Tier Two...HTC Aria, for example, is Tier one.

gormander said:
Insurance is $5/mo. You have to pay a deductible and they have two tiers. Tier one has a $50 deductible and Tier two has a $150 deductible. Samsung Captivate is Tier Two...HTC Aria, for example, is Tier one.
Click to expand...
Click to collapse
So what classifies as tier one? Certain phones?
Bottom line if I have my Captivate with the AT&T $5 a month insurance and drop in water, how much would I pay for a new one?
Probably going to do it; just being cheap. lol

I always pay for it for just the first year I own a new phone and then cancel it. that way I'm eligible for at least an early upgrade.

Isn't att supposed to cover our phones for a year? That's what I heard... I went in once cause of a.bad flash and the fne.gentleman that helped me told me that the phone has a 1 olyear warrenty plan on it already.

Yeah most devices come with a 1 year limited warranty. Thats usually through the manufacturer, not the provider

I figured I was better off with it than with out it. At least I know I have that "insurance" AT&T provides.

I've been with AT&T since before it was AT&T (down here in Miami it was Bell South Mobile, then Cingular, now AT&T) and I've always had insurance. I've used it more than few times. Few more bucks a month in exchange for not having to buy a new handset at full price if something happens? I'm in!

xThe Enforcer said:
So what classifies as tier one? Certain phones?
Bottom line if I have my Captivate with the AT&T $5 a month insurance and drop in water, how much would I pay for a new one?
Probably going to do it; just being cheap. lol
Click to expand...
Click to collapse
You'd pay $150.
Tip: If you do actually end up breaking your phone, I've found it's better to say you lost it. Otherwise they occasionally try to get you to send the handset to them so they can attempt to fix it...leaving you without a phone for a period of time.

xThe Enforcer said:
So what classifies as tier one? Certain phones?
Bottom line if I have my Captivate with the AT&T $5 a month insurance and drop in water, how much would I pay for a new one?
Probably going to do it; just being cheap. lol
Click to expand...
Click to collapse
As noomoto said, you'd pay $125 and shipping I believe. What consitutes as tier 1 is determined by AT&T. Basically, any "high-end" new phone such as the captivate constitutes as tier 2. Things like the "free" phones you get when you sign up for a new/renew subscription are considered tier 1. I may have my tier's mixed up but yeah, thats the general rule. There's a list you can find on AT&T website that explains which phones have a $125 deductible and $50 deductible. See link.
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
DeMarzo said:
Yeah most devices come with a 1 year limited warranty. Thats usually through the manufacturer, not the provider
Click to expand...
Click to collapse
That is correct, most devices come with a 1 (or 2) year warranty and it is through the manufacturer. However, the manufacturer warranty does not cover things like "I lost my phone" or "Someone stole my phone" or things that break the terms of the warranty agreement (i.e. dropping it in water, accidental drops and breaking the screen). Manufacturers warranty technically cover things that are manufacturing defects (i.e. speakers suddenly not working, buttons suddenly stop working, touch screen suddenly stops responding).
AT&T covers everything. If you are accident prone and tend to drop your phone, lose your phone, etc, than it is better to pay the extra AT&T insurance. As a previous poster said, typically AT&T will make you take it to a repair center if there is any kind of malfunction in the product (i.e. if you bricked your phone or speakers not working). But if you flat out say "I lost my phone", then you pay the deductible and you typically get a refurbished phone, if you get lucky, sometimes you get a new phone.
EDIT: Im sorry, Tier 1 deductible is $50. Tier 2 deductible is $125...not $150

When I had to get a replacement (I have the AT&T insurance plan), they sent me the replacement phone first and had me ship the broken phone back in the same box with the battery. I thought I'd get two batteries from the incident at least, but I'm not at all lucky. I'm pretty sure they ended up charging me 150, but I'm not sure. You might want to by the Captivate at another outlet (best buy, radioshack) and get one of their warranties, might be cheaper in the long run.

Nope
Never needed insurance
I always keep a screen protector and case on all my phones
So that I can sell them when I upgrade and because a permanent scratch on a screen would drive me so nuts I'd have to buy a new phone, right now I can just replace the screen protector
That said I'm a programmer, I know my brother in law is in construction and he'd never go without phone insurance, it depends on how you and your life treats your phone.

Returning defective device - Google trying to charge me shipping and restocking

The email they sent says I will likely be charged 15% fee and the shipping because it's open.
Spoke with play store rep and he said they will forward my concerns to a specialist. It's ridiculous that this charge is not returned automatically. If they end up not refunding it I will have to run a credit card dispute.
Anyone else had a similar situation? Did Google refund all your money? This is enough to make me never order from Play Store again

Sdobron said:
The email they sent says I will likely be charged 15% fee and the shipping because it's open.
Spoke with play store rep and he said they will forward my concerns to a specialist. It's ridiculous that this charge is not returned automatically. If they end up not refunding it I will have to run a credit card dispute.
Anyone else had a similar situation? Did Google refund all your money? This is enough to make me never order from Play Store again
Click to expand...
Click to collapse
You left out the details. Tell us the whole story.
Nobody charges a REstocking fee for a defective device. They dont restock them.
If you just didnt like it then they have a valid claim.
BTW this is CLEARLY mentioned in the agreement you entered into.

The e-mail probably says "If no defect is found, there will be a 15% restocking fee."
That's pretty common for electronics because there are so many people that use companies to "rent" tech gear for a weekend, vacation, etc. and then try to return it when they are done. Back about 15 years ago when I worked at Best Buy, that was the reason digital cameras, camcorders, and laptops had that kind of policy. Otherwise the store would take a pretty big loss on people doing stupid crap like that. Imagine every knucklehead who bought a camcorder for say $500 (at the time) and then returned it after their vacation saying they didn't like it or whatever...well, the company probably only made about $25 profit on the camcorder to begin with. Now they have to pay a tech roughly 1/2 pay to check the unit from end to end to make sure everything works correctly, etc. Then they have to sell it as an "open box" item which would normally be a 10% markdown. So basically they sell at a loss of $25-35 just because someone wants to abuse the return policy. Hence, a restock fee of 15% to cover those costs.
So if you send a fully working unit back to Google and you lie about it being "defective" then they have to sell it marked down as refurbished, pay someone to very a defect that is or isn't there, etc. They are already selling these at no profit from what I understand...I think a clause like that is perfectly reasonable.

ExploreMN said:
So if you send a fully working unit back to Google and you lie about it being "defective" then they have to sell it marked down as refurbished, pay someone to very a defect that is or isn't there, etc. They are already selling these at no profit from what I understand...I think a clause like that is perfectly reasonable.
Click to expand...
Click to collapse
Agreed, 99%. The proof will be in the pudding, however, in this sense: what does Google consider a "defect"? Is a tiny bit of screen lift a defect, or normal manufacturing variance? To Google, it might be construed as the latter. To us, it's something that could get worse over time and end up causing major problems.
Same thing with the serious color temp variation I've now seen on two units. My original had what I hope is the "normal" color temp, which is a bit cool but that provides decently "white" whites and good contrast. The replacement (for screen lift and a dead pixel on the original) has a much, much warmer screen, with a dingy yellow tint and significantly less contrast. Whites on it look like there's a thin layer of urine between the glass and the LCD--gross, I know, but the best way to describe it. In fact, it's the first thing my wife said when she saw the two sitting side-by-side--"Did someone pee on the one on the left, or something?"
Would Google argue that this is acceptable, that's it's just "warmer" and within specs? Perhaps. Would I be "lying" in saying it's defective? I'd say not. And that's where Google's commitment to customer satisfaction comes in. They can be picky and charge me the 15% restocking fee, thus making it far less likely that I ever buy from them again, or they can let it go and keep a customer. And given all of the very real issues with this, and the fact that people are going through multiple units (and hassle, and setup, and loss of Play Music device deactivations if they tested music on them, etc.) to get good ones means that really, Google should just accept returns without too much hassle or they risk making a bad situation worse.
We'll see, because I'm sending the replacement back and getting another for that reason specifically.

>Would Google argue that this is acceptable... They can be picky and charge me the 15% restocking fee, thus making it far less likely that I ever buy from them again, or they can let it go and keep a customer.
It doesn't matter who is more "right." What matters is that it's Google's call. That's why peeps should buy from a retailer and not directly from the manufacturer, as it's generally easier to get your money back when there's a dispute.
"I won't buy from Google if they charge me restocking fee" -- Google would probably be happier if you buy from a retailer, as then it wouldn't have to deal with end-user support. That costs a lot of money, not to mention a lot of aggravation.
If you mean you won't buy Google wares in general, it's an empty threat. Most peeps here have a vested stake in Android, of which Google's Play store is the, umm, nexus. Google's Nexus toys still have the best support. You can of course forswear Android altogether and jump ship to...Apple, who is even more dictatorial? Or Microsoft, who has yet to have a tablet out?
>We'll see, because I'm sending the replacement back and getting another for that reason specifically.
Exchanges don't incur restocking fees. Only refunds.
BTW, display temp variation isn't normally considered a defect. It depends on the severity of course. But if it requires a side-by-side comparison to see the difference, then it's not "severe."
>The e-mail probably says "If no defect is found, there will be a 15% restocking fee."
The 15% restock fee applies to all refunds. There is no exception for defective returns. That doesn't mean you can't browbeat some rep into waiving the fee, but that's the normal policy.

E.mote, you're always so pedantic. That, and you must really type quickly.
Anyways, yes, the yellow tint is clear even by itself. Like I said, urine and all that.
That said, I'm personally not concerned because if anything ends up wrong with whichever one is the final one and Google wants to be a pain, then I'll just process the return through American Express. Never leave home without it.
Sent from my SPH-D710 using Tapatalk 2

Shocking as it would seem, not all of my replies cater to your personal predicaments. The prior post was more directed at the OP's obliviousness to warranties and return policies. Then again, it does reflect on your own situation, doesn't it?
As to being a pedant, I'm guilty as charged. I tend to pay attention to terms of a sale. It beats the alternative of ranting and raving on online forums of the "ridiculousness" of vendors when they enforce those terms.

e.mote said:
Shocking as it would seem, not all of my replies cater to your personal predicaments. The prior post was more directed at the OP's obliviousness to warranties and return policies. Then again, it does reflect on your own situation, doesn't it?
As to being a pedant, I'm guilty as charged. I tend to pay attention to terms of a sale. It beats the alternative of ranting and raving on online forums of the "ridiculousness" of vendors when they enforce those terms.
Click to expand...
Click to collapse
Fair enough, and of course I was referring specifically to the public relations aspect of this launch vs. the letter of Google's policy. That's what made you pedantic, in that you were picking apart the details of my post while largely missing the point.
Incidentally, I haven't checked Google's policy too carefully but most retailers (which is what the Play store is) don't charge restocking fees for defective products.
Sent from my SPH-D710 using Tapatalk 2

Returning Nexus 7 8GB to Google Play
Sdobron said:
The email they sent says I will likely be charged 15% fee and the shipping because it's open.
Spoke with play store rep and he said they will forward my concerns to a specialist. It's ridiculous that this charge is not returned automatically. If they end up not refunding it I will have to run a credit card dispute.
Anyone else had a similar situation? Did Google refund all your money? This is enough to make me never order from Play Store again
Click to expand...
Click to collapse
Hi,
I bought my Nexus 7 8GB from Google Play Store UK and I had a minor flickering problem when the screen was set to Automatic Brightness/Low Brightness.
I also had a very minor problem with the front left of the display which felt slightly loose. I emailed Google via their Help Centre asking for a replacement device and received the following email:
Hi there,
We've received your information and will be in contact with you as soon as
possible. We're experiencing extremely high volumes at this time, so
please expect some delay in response. If you have anything else to tell us
in the meantime (additional details or new developments), feel free to
reply to this e-mail.
Thanks!
The Google Play Support Team
Click to expand...
Click to collapse
Two days later I received another email:
Hi,
A replacement device will be provided and your original device will be inspected if you elect to send it in for warranty replacement.
*Important*
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn't receive your original device within 21 days of this email.
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit -- for details on the ASUS limited warranty.
If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA.
Please package the item carefully. The original packing materials may be used. If you are returning fewer items than in the original shipment, please add effective packing materials to ensure the box and the enclosed device(s) are adequately protected from movement inside the shipping box.
For detailed instructions on preparing an item for return, please visit our Help Center at --
To initiate the return of your original device you'll need to do the following:
1. Print the attached Return Authorization form
2. Insert the Return Authorization form into the outer shipping box.
3. You'll receive a return shipping label within 48 hours of your replacement device. Use this label with the shipping container used for returning your original device.
4. Take your package to any authorized shipping outlet near you.
To receive your replacement device free of charge, click the link below to access a personal cart that has been prepared with your replacement device already included. Please note that you must be signed in with the same account used to make your original purchase in order to access the below cart:
An authorization for the full price of the replacement device will be placed on your credit card. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device is delivered within 21 days and the damage to your device is verified to be covered under warranty.
Regards,
The Google Play Team
Click to expand...
Click to collapse
This email seemed too complicated for a simple exchange of a device so I replied saying I no longer wish to exchange the device. Reasons being, I can live with the minor problems and the system they use to exchange the device is just too long for me. (I am use to seamless service from Amazon). Also I was not sure if Google/Asus would regard my defects as covered under warranty, so I didn't want to take the risk of being charged extra.
I am still waiting for a reply to confirm that I can keep my current device and that no replacement will be sent. I hope they don't complicate this any further and charge me for no reason.

Saw people abusing Best Buy's flexible return policy all the time, so I can't blame Google for imposing a restocking fee. When you buy something, you should check into the return policy before you purrchse and purchase accordingly.

Where did I say I would never buy a Google product again? I just said I will never buy from Google Play again.
I didn't leave out any information; the screen has light bleeding, the USB plug doesn't always register when inserted, and there is a problem with internal storage showing the correct amount..looking like an 8 GB device instead of a 16 GB even though serial no. states otherwise.
Worst case scenario I will initiate a credit card dispute and get my money back in full either way.

Most companies charge a restocking fee for returning an item (at&t tmobile verzion etc etc), However i agree with the people that are getting charged to exchange/replace a defected item is crazy and i would never pay it

MrKaramjot said:
Two days later I received another email:
Click to expand...
Click to collapse
I received that same email, but my "personalized shopping cart" does not work. It just states that there was an error, try back later.

Over the phone, google told me they charge a restocking fee on defective items. They said they don't charge you a restocking fee if you choose to have a replacement sent. If you want a refund, you will be charged the restocking fee.
I was sent a Nexus 7 with a cracked screen.
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I complained a little, and then they said if Asus determines my Nexus 7 damage wasn't caused by me, I would receive a full refund.
I told the customer service person that I am receiving a full refund no matter what Asus says. I know that the screen was cracked when I first opened the box.
I will probably have to contact the credit card company because apparently google is a shady company that doesn't give a **** about customers.
I bought my Nexus 7 from the google play store. Now I am at the mercy of Asus whether or not I get a refund?

rocchioo said:
Over the phone, google told me they charge a restocking fee on defective items. They said they don't charge you a restocking fee if you choose to have a replacement sent. If you want a refund, you will be charged the restocking fee.
I was sent a Nexus 7 with a cracked screen.
I complained a little, and then they said if Asus determines my Nexus 7 damage wasn't caused by me, I would receive a full refund.
I told the customer service person that I am receiving a full refund no matter what Asus says. I know that the screen was cracked when I first opened the box.
I will probably have to contact the credit card company because apparently google is a shady company that doesn't give a **** about customers.
I bought my Nexus 7 from the google play store. Now I am at the mercy of Asus whether or not I get a refund?
Click to expand...
Click to collapse
If you're at the mercy of Asus, you're in trouble. They completely suck balls.
Sent from my Galaxy Nexus using xda premium

rocchioo said:
I was sent a Nexus 7 with a cracked screen.
I complained a little, and then they said if Asus determines my Nexus 7 damage wasn't caused by me, I would receive a full refund.
I told the customer service person that I am receiving a full refund no matter what Asus says. I know that the screen was cracked when I first opened the box.
I will probably have to contact the credit card company because apparently google is a shady company that doesn't give a **** about customers.
I bought my Nexus 7 from the google play store. Now I am at the mercy of Asus whether or not I get a refund?
Click to expand...
Click to collapse
No offense, but if it was cracked out of the box, why are you using It first? Your picture clearly shows it turned on and running a program. I'm sure they're gonna question why it was turned on and registered.
Sent from my DROID RAZR using xda premium

just lou said:
No offense, but if it was cracked out of the box, why are you using It first? Your picture clearly shows it turned on and running a program. I'm sure they're gonna question why it was turned on and registered.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
I wasn't sure if it was a crack on the screen or just a tear in the black material that forms the bezel.
I originally intended to keep my Nexus 7 hoping it was just a tear and not a crack. So, I used it.
I eventually posted a picture to get a 2nd opinion. After reading...
just lou said:
That definitely looks cracked. Send it back.
Click to expand...
Click to collapse
...I decided to call Google and ask to exchange my Nexus 7.
Here is the referenced thread:
http://forum.xda-developers.com/showthread.php?p=28925350#post28925350

rocchioo said:
I told the customer service person that I am receiving a full refund no matter what Asus says. I know that the screen was cracked when I first opened the box.
Click to expand...
Click to collapse
You actually think he cared to hear that? People who harass customer service reps amuse me. I bet his response was like "uhh OK... so like I was saying..."
Sent from my Nexus 7 using xda app-developers app

When I called Google to check on my refund....
I pre-ordered the Nexus 7, and received one with a lifted display. I sent it back for a refund, figuring they needed a few weeks to get their QC act together at Asus.
Two weeks after returning it, I called Google to check on my refund and explained my frustration about how UPS says Google has had my defective Nexus 7 return for ten days and I still haven't seen a refund (or even an e-mail acknowledgement from Google Play that they received it). The customer service rep told me the refunds take from 2-3 weeks. I mentioned that that seemed like a long time, and his response was,"Well, if we decide your device is not defective you won't even get a full refund, so keep that in mind." Veiled threat?
This is a great site, and I appreciate all I've learned from it already.

Big Warranty Improvement over Samsung Nexus

So I just had to do initialize a warranty replacement for my phone due to the 'creaking' some people reported involving the corner of the phone. I just don't want to risk it getting worse or me being annoyed to no end because of it so I figured do it sooner than later.
Anyway, I called today because I assumed that the same policy that governed the Galaxy Nexus applied (You have two weeks from the date you get the phone to do a clean-and-clear replacement of the device for warranty issues anything after that requires mailing out for repair.)
However, the guy I talked to tells me that this warranty is different than the Samsung. Like with purchasing a phone through a carrier, if your phone has any problem covered by the warranty, they will replace the device no matter how long it's been since you purchased it (so long as it is still within the 1-year warranty)
I have to say I am so so very pleased to see this! My greatest fear with buying the phone is that if something went wrong I would have to mail it out and be without a phone for several weeks like was the case with the Galaxy Nexus. I figured since so many people have no shortage of complaints about the device I would share something that has very much improved!

Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app

Redmed427 said:
Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I was thinking Google.
-Sent from my GS3 running CM10.-

I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Wow that sounds pretty great. About the one thing Google got right about this whole process lol. Sounds like they were expecting lots of returns.
-Sent from my GS3 running CM10.-

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Where is this policy published?
That's good news. I am getting my phone this week but I'm too busy with work related stuff that needs to be completed before I fly out to Europe for vacation until mid. January.
I was afraid of discovering an issue when on vacation and getting screwed just because I cannot receive a new phone and send in the old one. No need to worry I guess.

The 'hold to cross-ship' replacement policy has been in place since the Nexus One days, and is a great policy.

It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium

They also mention to contact them if a hold on a card is not feasible and they'll be able to work with you. I just had one done
Sent from my Nexus 4 using xda app-developers app

Freshly_Snipes said:
It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2

Yep the warranty through the play store is the only reason I didn't buy from elsewhere... Well that and the price. They always do advance replacement instead of having you ship the thing back on your own device and wait more than a month to get it back. It's one of the few things Google got right with their hardware selling venture. Unfortunately for me, I have terrible luck with replacements. Couldn't get an n7 that wasn't more borked than the previous one. My n10 has a very slight issue but the replacement has the worst screen I've ever seen. Didn't want to go through the hassle of endless card authorizations and shipping devices back and forth so I'm just going to keep it. My n4 has bad light bleed and half the screen is yellow so its replacement is on its way to me and I pray this one breaks my replacement curse. I wish they actually did some kind of qc on their replacement stock before shipping, especially given that critical buyers with problems are much more likely to scrutinize the replacement device once they have had a bad experience to begin with.
Sent from my Nexus 10 using xda premium
Edit: Google swipe isn't perfect yet

This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?

SovereigN7 said:
This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?
Click to expand...
Click to collapse
Google supplies the shipping labels.
Sent from my Nexus 7 using Tapatalk 2

wideasleep1 said:
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system

Garciahenry63 said:
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system
Click to expand...
Click to collapse
The problem here is, people are far from honest. I see people here claiming fraud for a lot of things just to get something for free. Number one I've noticed are fraudulent warranty claims. Or selling a broken phone on ebay as working. Everybody lies.
Would Google really send out a phone for "free"? It only makes sense that they charge you for what it's worth. Think of it as a core charge when turning in an alternator or some high priced item for repair. You don't return it? It's your money you're losing.

I hope this is true because with my galaxy nexus they told I needed to contact samsung if it was a hardware problem because they only deal with software problems.So after I contacted samsung I had to ship my phone to them and waited 2 weeks get it replaced and I had no other phone to use because it was my 1st gsm phone after leaving Verizon so I could be contract free.So my 1st experience with them sucked.

ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4

Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.

jrush4 said:
Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.
Click to expand...
Click to collapse
Well they would get to keep the money they put on hold, and charge you for full shipping.
They would also probably black list you as a customer, so you could never order from them again.

DarkRyoushii said:
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4
Click to expand...
Click to collapse
No, it's from the date you received the replacement. Source: I issued an RMA and that's what the e-mail says.
UNDERSTANDING CREDIT CARD AUTHORIZATION (NOT A CHARGE)
An authorization for the full price of the replacement device will be placed on your credit card when you place the order in step one. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device arrives at our repair center no longer than 21 days from the date of receiving your replacement device is verified to be covered under warranty.
Click to expand...
Click to collapse

Teclast warning - do not buy

Here is a warning to those of you considering Teclast product. Bought my Teclast X98 Air II in the end of November on Aliexpress from Anna Fang Shenzhen OKQI Electronics Mall. The tablet arrived and worked well for about a week. After the initial testing and usage the digitizer started playing up. Basically it was registering touch all over the screen when none was present, the tablet would be idle and the touch clearly seen appearing. That would result in pages opening and closing, applications starting and shutting, etc. After a day of such unruly behavior I contacted the supplier and informed them of the digitizer problem, asked to post a video, which I did, clearly showing the tablet having a life of its own. I asked for the promised 12-month warranty replacement. Was told I have to sent the tablet back for assessment and repair, but advised it will take a few months. I asked to just be sent a replacement digitizer - they said NO. The postage would cost me $45, not cheap from NZ, so I eventually forked out for a new digitizer, it being the same price as postage alone.
A few days ago the tablet has suddenly just died - not charging, not turning on, no signs of life whatsoever. This time, being a repair shop, we had tested the components and the main board is no longer. Sure enough, I am contacting Teclast themselves for the warranty repair/replacement and OKQI as an authorized supplier for the same. NO REPLY FROM TECLAST, despite 2 emails being sent to every contact listed on a website. OKQI very reluctantly agreed to provide details for sending the tablet back, but not their address, after trying to basically talk me out of sending it back altogether. Here are the suggestions from them - to take the tablet to a local repair shop, maybe they can fix it (not sure why I should, it being on warranty), even after I told them that we are an electronics repair business and should not incur any extra expense, again, see warranty! Finally, after much back and forth we got to the postage. Again, a warning that it will take months with no guarantee, that they don't even know what will happen when I send it back, that i should not send by DHL or any other such carrier etc. HERE IS THE BEST PART - according to the warranty, THEY ARE ONLY LIABLE FOR THE LABOUR COSTS AND ALL THE POSTAGE AND PARTS COSTS ARE TO BE MET BY CONSUMER. Now, there is absolutely no guarantee it will be repaired and not cost me the price of a new tablet, after all I don't even have a say. The price can be anything, but if I refuse to pay it, who is to say they won't just keep my tablet until I do, or even after, as I said, there is no agreed amount, even after I provided the fault diagnostic. So $250 later here we are - a SHODDY PRODUCT AND EVEN SHODDIER SERVICE. STAY WELL AWAY, I WISH I DID.

This is why i recommend banggood to people, they stand behind their transactions, and their policy is paying return shipping unless its over $15, in which case they pay half, which i think is fair since usually the cheapest shipping option is about $15 to ship from US to china. (this doesnt mean they wont pay return shipping if its more and clearly their fault, just thats the basic policy, youll never be stuck with full return costs, which is better than any other chinese store ive found.) When i had a similar issue with my cube tablet i bought from banggood , which had a dead spot on the digitizer, they asked me to take it to a repair shop as well; i dont know about your alliexpress seller, but banggood just wanted to see if it was cheaper to pay me to fix the tablet or actually send me out a new one, when i took it to a shop and told them it needed a new digitizer which would be $100, they agreed to pay the return shipping and send me out a new one via expedited shipping, which i was happy enough with. Banggood's sales are legit too, theyre already crazy cheap then the wholesale priced stuff goes on sale for even less. The only bad thing i can say about them is their customer service experience is slow as hell, you have to do it by email, and each email takes a full day to get a reply, sometimes more, so a simple conversation can easily turn into a week of emailing back and forth. They do have a live chat, but its only basic stuff, product support and basic information about products and policies, ask anything detailed or involving a transaction and they direct you to email. Understandable though as they have to cut costs somehow in order to compete with other prices, and the cheaper slower customer service (when compared to say amazon or ebay or brick and mortar stores. It's still way better than most aliexpress sellers), while still being fair and effective, is an ok tradeoff for me.

I have a few people who said Banggood was just as bad and never honored the warranty, there is a thread about their crap service somewhere, either here, or on other electronics goods forum, the name escapes me now. Basically they had a problem with tablet they purchased and got nowhere at all.
P.S. As a side note, I am wondering - the $100 digitizer estimate... and if Banggood thought it's cheaper to send you a new tablet, how much was the tablet?

Oh, wait, if memory serves me well it was Teclast X98 tablet as well.

enigma1nz said:
Here is a warning to those of you considering Teclast product. Bought my Teclast X98 Air II in the end of November on Aliexpress from Anna Fang Shenzhen OKQI Electronics Mall. The tablet arrived and worked well for about a week. After the initial testing and usage the digitizer started playing up. Basically it was registering touch all over the screen when none was present, the tablet would be idle and the touch clearly seen appearing. ..............I asked to just be sent a replacement digitizer - they said NO. The postage would cost me $45, not cheap from NZ, so I eventually forked out for a new digitizer, it being the same price as postage alone.
A few days ago the tablet has suddenly just died - not charging, not turning on, no signs of life whatsoever. This time, being a repair shop, we had tested the components and the main board is no longer. Sure enough, I am contacting Teclast themselves for the warranty repair/replacement and OKQI as an authorized supplier for the same. NO REPLY FROM TECLAST, despite 2 emails being sent to every contact listed on a website. OKQI very reluctantly agreed to provide details for sending the tablet back, but not their address, after trying to basically talk me out of sending it back altogether. Here are the suggestions from them - to take the tablet to a local repair shop, maybe they can fix it (not sure why I should, it being on warranty),.......So $250 later here we are - a SHODDY PRODUCT AND EVEN SHODDIER SERVICE. STAY WELL AWAY, I WISH I DID.
Click to expand...
Click to collapse
Yeah wow, I bought my Teclast X98 3G from OKQI about a month ago, I decided on them because I thought they were one of the more reputable sellers as far as I could tell. Also they say they open the box and test that the Tablet is working properly before sending it out which was important to me, I dont think anything could annoy me more then a DOA item.... or (Dodgey on Arrival as well)
Also when I bought it from Aliexpress it has that buyers protection guarantee badge/shield on there etc
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but I never actually bothered to read what it says, and (yeah wow) basically the gist of it is you get a full refund guarantee if the tablet never shows up but the guarantee kind of drys out from there.. I guess I am going to be extra careful with my Tablet now. I had been doing some burnin tests with OCCT ( http://www.ocbase.com/ ) test benchmark test software for windows to see how it handled etc bringing the CPU cores up to 67 degrees C, think I will stop that now.
I been buying stuff from ebay for a while now and getting complacent but this is the first time I have bought an expensive computer gadget from overseas and I guess thats why I am dropping my guard without thinking about it all.
So after the digitizer cost it sounds like you got about 7 and a half months of usage out of the tablet then? So was the $250 USD or NZD? so your Teclast tablet experience costed about $33 a month for 7.5 months.
Maybe you should take the plunge and get it full repaired by OKQI etc and see how it turns out as a complete buyer review for the rest of the internet community.

enigma1nz said:
I have a few people who said Banggood was just as bad and never honored the warranty, there is a thread about their crap service somewhere, either here, or on other electronics goods forum, the name escapes me now. Basically they had a problem with tablet they purchased and got nowhere at all.
P.S. As a side note, I am wondering - the $100 digitizer estimate... and if Banggood thought it's cheaper to send you a new tablet, how much was the tablet?
Click to expand...
Click to collapse
It was a cube u67gt which was about $100, but of course it doesn't actually cost them $100 to send a new one, they are making a profit its probably more like $70 for them to ship one. I would like to read the post, some people are just plain impossible to please and demand unfair treatment, then post twisting facts, I'm not saying anyone here has I just know I've seen examples of it. Banggood has been pretty good to me and also is reccomended on a lot of forums for their prices and customer service.

Hey Enigma, thanks for the warning - pretty worrying to hear of someone else having a similar issue. I bought mine whilst in Shenzhen in March this year and whilst it was great whilst it lasted, one night when I came home the air 2 was off and dead. I don't know if there were any heat issues with the tablet staying on during the day (I don't expect so as it didn't feel hot) but nonetheless I have no signs of life. At best when I run the Air Toolbox software it shows the presence of the Baytrail CPU (at times!) but that's it. No key combinations make a difference at all. And whilst the contact details of the physical store in Shenzhen I have have borne no replies at all, I'm yet to try teclast direct and given your experience am a bit worried that it may be a bit of a dead-end. I've spoken with an old friend of mine (Chinese girl who lived in Auckland 12 years and now back in Beijing) and she did a bit of digging on the Chinese forums when I told her about the issues I had. Some seem to be saying that the slower Biwin eMMC chip they are using could be creating a power draw issue that can wreak a bit of havoc for the motherboard over time. I can't see how solid state memory can cause issues like that but nonetheless it appears to be what's been said. My serial number is 2662P144993446 - and apparently the issue is known to have happened within a range of serials. What's your serial number - close to mine? Do you still have your teclast? If you could confirm I'd appreciate it as I want more ammunition to throw the book at these guys for when I'm back up in Shenzhen in coming months!

I doubt the issue is caused by eMMC, I am waiting for the battery to solder in place, something tells me it might be the battery issue. Now, what stupid architect connects the battery to the main board by 3 solder points instead of a basic plug? I will tell you - the Teclast one. If anyone needs the internal pics for whatever purpose - let me know.

mine died after 5-6 months. case: overcharging for 2 days (forgot to bring back home after charging at workplace). whatever other say about this, it's not first device i leave it overcharge, 1 day, 2 days, many time, but this device simply died. beside i'm using normal genuine other device charger (crappy ori 2.5a charger has been trowed away very long time ago). but to be honest -i don't care
let me say this, don't buy any crappy noname china product, teclast, chuwi whatever. simply get reliable brand outside. if you really love china, get lenovo, huawei, xiaomi, meizu etc. taiwan asus, acer etc. korea samsung, lg etc. other dell, hp, motorola, nokia, nexus, microsoft etc. sure with the same price, you will not bombastic spec out there, but it just work & reliable warranty. if you don't have much money, search for cheap preowned device at ebay.
but to be honest, invest little bit & simply get apple (in this case, ipad air2), or microsoft (surface 3) if you like. why? because for 100% money, you get 100% experience. for other brand, you pay for 50% ipad price, you only get 30-45% experience. noname china brand? pay 50% get 5-20% experience, seriously. use your brain calculator & calculate which is worth. i still have 1st ipad (like 6 years old? last ios5), still alive & use by my kids for watch online streaming & watch youtube (once a while, they have other device). the battery almost never died, watch all day will never kill the battery.

I agree. I have bought x98 air 3 m5c5 from OKQI, then flashed clean rom, everything was working ok and after 3 months, tablet had suddenly died. Black screen, only backlight, no dnx mode working. Probably some hardware issue. And yes, I had to pay postage costs for sending them tablet and another for sending it back to me ~ 35$ together. It took 2 months to complete whole procedure and get my repaired tablet back. Now it's working ok but don't know for how long So yeah, better buy more expensive one and from more reliable producer.

My Tablet shut down in Windows when I received it.
I attached copper plates for better Cooling, since then, my Tablet works.
I made this Chinese crap experience with my headunit of my VW. But that was company Erisin.
Sent from my LG-D855 using XDA-Developers mobile app

Hi
Has anyone any customer service return experience with Gearbest here ?

Guys, I agree with OP. I bought my Teclast X98 Plus II, and when It arrived the WI-FI was so poor, I had to open the tablet and solder extra cables. SD Card never worked properly and the battery is lasting way to little for 8000mAh. Also I have a 1440p screen and for whatever reason youtube does not play 1080p60. So far, my tablet works, but at first malfunction I am throwing it away and I won't bother to buy Teclast anymore.
If you want a tablet, go for Xiaomi, or something else.

NEVER NEVER NEVER buy Teclast
I also bought a X98 3G, and also broke down, huge battery drain even with a new battery, crazy screen behavior...
Waste of money
Never buy Teclast

Dear friends...my X98 (i have it less than a year) stopped and never start up again, i tried all methods that i found in internet and NOTHING!!! Also i try to reach the official company ant they ignore me totally....Be careful with this company....their items is totally un- trustworthy..After sales support is terrible, they dont respond to emails messages etc and generally they dont care about their customers......Too bad for this company. Try to find what you looking for to another brand.....

Tmobile forcing me to pay off my Note 7

Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.

It's a recalled device. Tmobile still owns it until it's paid off. They can't own this anymore.
The phone is dead. No support. No insurance.
Sent from my SM-N920T using Tapatalk

If they do this to me I HAVE to return it asap.

mmafighter077 said:
Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
Click to expand...
Click to collapse
No I didn't, when did you get it and how did they send it to you?
Sent from my SM-N930T using XDA-Developers mobile app

Yeah I guess they tried that with me but I show a credit of the phone on my account page. Maybe cause I called last week to get details and they said they were going too follow up next week

shanda5303 said:
No I didn't, when did you get it and how did they send it to you?
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
I'm under my sister's account who works for tmobile. So our regular phone bill was +$900(the cost of the phone). When she looked into to it, she was told that i need to pay off the phone.

mmafighter077 said:
I'm under my sister's account who works for tmobile. So our regular phone bill was +$900(the cost of the phone). When she looked into to it, she was told that i need to pay off the phone.
Click to expand...
Click to collapse
More than likely it is because she is an employee, as an employee she is held to a different standard when it comes to protecting the brand. Turn the device in so your sister doesn't get in trouble for not following proper procedures.
Sent from my iPad using Tapatalk

It is likely they force people to pay off phones so ownership of phone would be transfered from Tmobile to customer and Tmobile wouldn't be responsible for any future lawsuits.
Sent from my SM-N910T using XDA-Developers mobile app

chavist said:
More than likely it is because she is an employee, as an employee she is held to a different standard when it comes to protecting the brand. Turn the device in so your sister doesn't get in trouble for not following proper procedures.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
That's true... It's possible. Yes i will be doing that this week sadly.

Is it that the credit for the first N7 you turned in hasn't applied yet to your account? I had an $871 bill on tmobile till yesterday because the credit for the first N7 I turned in didn't apply. I went to the store, they made a phone call and my bill is down to $90. All I have on my account now is the EIP balance for the second N7 that I haven't surrendered yet. Try calling them and ask what is going on.

My bill somehow turned to negative $650 when I turned mine in
Sent from my SM-N920T using Tapatalk

darekz said:
It is likely they force people to pay off phones so ownership of phone would be transfered from Tmobile to customer and Tmobile wouldn't be responsible for any future lawsuits.
Sent from my SM-N910T using XDA-Developers mobile app
Click to expand...
Click to collapse
Actually the way I see it, if OP paid the bill in full, then T-mo would be selling at that point recalled device that shouldn't be sold at all and me think that would be illegal regardless of any possible future lawsuits, but I'm not a lawyer, also the fact it is under T-mo employee account makes it even more tricky. Either way they will probably put some deadlines in place soon, so free ride may end soon for everybody.

blackhemi4x4 said:
My bill somehow turned to negative $650 when I turned mine in
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
My EIP for note 7 is closed. Can i keep my phone?

phenixof4 said:
My EIP for note 7 is closed. Can i keep my phone?
Click to expand...
Click to collapse
how did that happen. so your current phone N7 shows no more payments needed?

I have a similar issue. They had to escalate it to see where it went wrong. They removed the EIP, they have the phone, they credited only 425 of the eip. Waiting to hear back. The lady did state I was NOT the first to call in with issues relating to the 2nd recall.

mmafighter077 said:
Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
Click to expand...
Click to collapse
I had similar situation as you. Yesterday I have received an SMS from T-mobile with my next bill due November 12th. Amount $519. $380 is an amount for galaxy note 4 that was waived the moment I upgraded to Note 7, plus I could keep the Note 4.
Just 2 days earlier I saw $90 as my next bill on tmo website.
So I went to T-mobile store. Explained all to the manager and he called T-mobile billing department and they rectified the my bill back to what it suppose to be. Today on T-mobile website I still see EIP outstanding balance of $780 for the note 7 as I write this.
I think that the carrier(s) are trying different tricks to let us part with our Note 7. Harassment so to speak.
The most ironic thing is that the manager in the store was on my side. Pulling out of his pocket Note 7 and saying until the recall is mandatory he will keep it too. With the smile on his face. This is no joke. I felt like I found an ally.
Also they had v20. (not on display but in the back of the store) So I could have it in my hands.
I was toying with the idea of jumping the ship before but after playing with v20 for few minutes, there is no way that I go for this device.

Has not happen to me but if it does im going to be piss and will probably leave samsung and tmobile altogether.
I try to play nice and was going to return the phone, even know i dont want to.
But every tmobile store i call tells me there out of stock of s7 edge and to just keep calling.
Went online ans there out of stock until Nov or Dev.
Not the kicker here they dont even carry the black s7 edge any more. Which i traded mines in for the note 7 at launch. And now gotta start all over with payments and now they dont even have them on in there systems any more.
And to top all that.
Samsung website is out of stock also. Without a date.
And there are reports that the s7 edge are catching fire also.
So all this is turning into crap.
But yes i can see tmobile doing this.
Getting the end user to pay it off and deal with samsung direct for the exchanges and problems with the phone.
And thats how they get you to return it. You dont wanna pay it all off so they , tell you, you can exchange it for another device and they will credit you whatever you already paid.
I guess we shall see what happens.
Samsung is releasing a UK update to kill charging to 60%.
This will got ota on the 30 or 31

I had the same thing happen see my attached upcoming bill but I'm gonna argue it because they ****ed up and are charging me for my previous Note 7 the one I returned.....idiots
Sent from my SM-N930T using
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Call them. They know of the screwup and are fixing it. They fixed mine already.

playya said:
how did that happen. so your current phone N7 shows no more payments needed?
Click to expand...
Click to collapse
Yes lol