Database Develop

Love them or hate them, had to share.

Samsung...
Some smile at the name, while others will spit at it. Either way, I have a little story I wanted to share.
I recently purchased a used Samsung Galaxy S 4G off of CL for a pretty damn good price. I could go into detail about the sale but thats outside the scope of this lil story, but I assure you, I did everything right.
Suffice to say, the next day, I was feeling buyers remorse as I found a pretty significant show stopper defect with the device (there was no indication of problems during testing). Faulty softkeys. Started with random non functioning (non responsive), to random self activating softkeys. Then it would go away and be normal. Until very shortly thereafter (3 days), all functionality ceased.
Long story short here...I contacted Samsung to inquire about a repair and the cost. I indicated I purchased the device used, but that it is non functional and if affordable, Id like to get it fixed. The Samsung rep had me do some basic troubleshooting and then asked me for the Serial #. They then Indicated to me that the Device was/is still covered under Samsung warranty. They provided a shipping label via email. I mailed on Tuesday evening, they received it by Friday, kept me updated via email as to the disposition and repair status and had it back in the mail by Saturday. I received my device in a new box, sealed (minus the accessories) With a new LCD and New Screen. No receipts, or proof of ownership required. Maybe I got lucky...or maybe Samsung was standing behind their product and honoring their warranty. Either way, I wanted to give Samsung some props here and share this story.

good for u bro, but u lucked out, big time

My past 4 phones have all been Samsung's and they've all worked relatively well. They've not been high-end phones though. I used to get Sony Ericsson phones, then came To Samsung
Sent from my GT-S5360 using XDA

HTC repaired two of my fuzes I bought off eBay. Warranty is warranty from the manufacturer. You just loose all warranty help from carrier if used. But it is nice to see a good experience.
- this sig is just so I don't have to write 10char when on my phone -

Luckily I've never had any major problems with phones (I have a Samsung at the moment). Although I did have a Sony Ericsson which went in for repair multiple times till they said water damage made it beyond economical repair. Which was strange because I'm ridiculously careful with my phones and no water ever got to it. Needless to say I don't touch Sonys anymore after that.

That's why I never buy used phones, I did it once and it was broken very fast, but not worth going trough hassle off contacting the seller or warranty.
I in fact sold mine previous smartphone because I though like if it gets broken and I have no warranty then it doesn't deliver me any money anymore.
So I sold it and lets say it breaks next month, then its not mine loss or problem but that off the buyer and private buyers don't get any warranty from the seller.
The device was in perfect state, but not new of course and I used it intensive.

Returning defective device - Google trying to charge me shipping and restocking

The email they sent says I will likely be charged 15% fee and the shipping because it's open.
Spoke with play store rep and he said they will forward my concerns to a specialist. It's ridiculous that this charge is not returned automatically. If they end up not refunding it I will have to run a credit card dispute.
Anyone else had a similar situation? Did Google refund all your money? This is enough to make me never order from Play Store again

Sdobron said:
The email they sent says I will likely be charged 15% fee and the shipping because it's open.
Spoke with play store rep and he said they will forward my concerns to a specialist. It's ridiculous that this charge is not returned automatically. If they end up not refunding it I will have to run a credit card dispute.
Anyone else had a similar situation? Did Google refund all your money? This is enough to make me never order from Play Store again
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Click to collapse
You left out the details. Tell us the whole story.
Nobody charges a REstocking fee for a defective device. They dont restock them.
If you just didnt like it then they have a valid claim.
BTW this is CLEARLY mentioned in the agreement you entered into.

The e-mail probably says "If no defect is found, there will be a 15% restocking fee."
That's pretty common for electronics because there are so many people that use companies to "rent" tech gear for a weekend, vacation, etc. and then try to return it when they are done. Back about 15 years ago when I worked at Best Buy, that was the reason digital cameras, camcorders, and laptops had that kind of policy. Otherwise the store would take a pretty big loss on people doing stupid crap like that. Imagine every knucklehead who bought a camcorder for say $500 (at the time) and then returned it after their vacation saying they didn't like it or whatever...well, the company probably only made about $25 profit on the camcorder to begin with. Now they have to pay a tech roughly 1/2 pay to check the unit from end to end to make sure everything works correctly, etc. Then they have to sell it as an "open box" item which would normally be a 10% markdown. So basically they sell at a loss of $25-35 just because someone wants to abuse the return policy. Hence, a restock fee of 15% to cover those costs.
So if you send a fully working unit back to Google and you lie about it being "defective" then they have to sell it marked down as refurbished, pay someone to very a defect that is or isn't there, etc. They are already selling these at no profit from what I understand...I think a clause like that is perfectly reasonable.

ExploreMN said:
So if you send a fully working unit back to Google and you lie about it being "defective" then they have to sell it marked down as refurbished, pay someone to very a defect that is or isn't there, etc. They are already selling these at no profit from what I understand...I think a clause like that is perfectly reasonable.
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Click to collapse
Agreed, 99%. The proof will be in the pudding, however, in this sense: what does Google consider a "defect"? Is a tiny bit of screen lift a defect, or normal manufacturing variance? To Google, it might be construed as the latter. To us, it's something that could get worse over time and end up causing major problems.
Same thing with the serious color temp variation I've now seen on two units. My original had what I hope is the "normal" color temp, which is a bit cool but that provides decently "white" whites and good contrast. The replacement (for screen lift and a dead pixel on the original) has a much, much warmer screen, with a dingy yellow tint and significantly less contrast. Whites on it look like there's a thin layer of urine between the glass and the LCD--gross, I know, but the best way to describe it. In fact, it's the first thing my wife said when she saw the two sitting side-by-side--"Did someone pee on the one on the left, or something?"
Would Google argue that this is acceptable, that's it's just "warmer" and within specs? Perhaps. Would I be "lying" in saying it's defective? I'd say not. And that's where Google's commitment to customer satisfaction comes in. They can be picky and charge me the 15% restocking fee, thus making it far less likely that I ever buy from them again, or they can let it go and keep a customer. And given all of the very real issues with this, and the fact that people are going through multiple units (and hassle, and setup, and loss of Play Music device deactivations if they tested music on them, etc.) to get good ones means that really, Google should just accept returns without too much hassle or they risk making a bad situation worse.
We'll see, because I'm sending the replacement back and getting another for that reason specifically.

>Would Google argue that this is acceptable... They can be picky and charge me the 15% restocking fee, thus making it far less likely that I ever buy from them again, or they can let it go and keep a customer.
It doesn't matter who is more "right." What matters is that it's Google's call. That's why peeps should buy from a retailer and not directly from the manufacturer, as it's generally easier to get your money back when there's a dispute.
"I won't buy from Google if they charge me restocking fee" -- Google would probably be happier if you buy from a retailer, as then it wouldn't have to deal with end-user support. That costs a lot of money, not to mention a lot of aggravation.
If you mean you won't buy Google wares in general, it's an empty threat. Most peeps here have a vested stake in Android, of which Google's Play store is the, umm, nexus. Google's Nexus toys still have the best support. You can of course forswear Android altogether and jump ship to...Apple, who is even more dictatorial? Or Microsoft, who has yet to have a tablet out?
>We'll see, because I'm sending the replacement back and getting another for that reason specifically.
Exchanges don't incur restocking fees. Only refunds.
BTW, display temp variation isn't normally considered a defect. It depends on the severity of course. But if it requires a side-by-side comparison to see the difference, then it's not "severe."
>The e-mail probably says "If no defect is found, there will be a 15% restocking fee."
The 15% restock fee applies to all refunds. There is no exception for defective returns. That doesn't mean you can't browbeat some rep into waiving the fee, but that's the normal policy.

E.mote, you're always so pedantic. That, and you must really type quickly.
Anyways, yes, the yellow tint is clear even by itself. Like I said, urine and all that.
That said, I'm personally not concerned because if anything ends up wrong with whichever one is the final one and Google wants to be a pain, then I'll just process the return through American Express. Never leave home without it.
Sent from my SPH-D710 using Tapatalk 2

Shocking as it would seem, not all of my replies cater to your personal predicaments. The prior post was more directed at the OP's obliviousness to warranties and return policies. Then again, it does reflect on your own situation, doesn't it?
As to being a pedant, I'm guilty as charged. I tend to pay attention to terms of a sale. It beats the alternative of ranting and raving on online forums of the "ridiculousness" of vendors when they enforce those terms.

e.mote said:
Shocking as it would seem, not all of my replies cater to your personal predicaments. The prior post was more directed at the OP's obliviousness to warranties and return policies. Then again, it does reflect on your own situation, doesn't it?
As to being a pedant, I'm guilty as charged. I tend to pay attention to terms of a sale. It beats the alternative of ranting and raving on online forums of the "ridiculousness" of vendors when they enforce those terms.
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Fair enough, and of course I was referring specifically to the public relations aspect of this launch vs. the letter of Google's policy. That's what made you pedantic, in that you were picking apart the details of my post while largely missing the point.
Incidentally, I haven't checked Google's policy too carefully but most retailers (which is what the Play store is) don't charge restocking fees for defective products.
Sent from my SPH-D710 using Tapatalk 2

Returning Nexus 7 8GB to Google Play
Sdobron said:
The email they sent says I will likely be charged 15% fee and the shipping because it's open.
Spoke with play store rep and he said they will forward my concerns to a specialist. It's ridiculous that this charge is not returned automatically. If they end up not refunding it I will have to run a credit card dispute.
Anyone else had a similar situation? Did Google refund all your money? This is enough to make me never order from Play Store again
Click to expand...
Click to collapse
Hi,
I bought my Nexus 7 8GB from Google Play Store UK and I had a minor flickering problem when the screen was set to Automatic Brightness/Low Brightness.
I also had a very minor problem with the front left of the display which felt slightly loose. I emailed Google via their Help Centre asking for a replacement device and received the following email:
Hi there,
We've received your information and will be in contact with you as soon as
possible. We're experiencing extremely high volumes at this time, so
please expect some delay in response. If you have anything else to tell us
in the meantime (additional details or new developments), feel free to
reply to this e-mail.
Thanks!
The Google Play Support Team
Click to expand...
Click to collapse
Two days later I received another email:
Hi,
A replacement device will be provided and your original device will be inspected if you elect to send it in for warranty replacement.
*Important*
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn't receive your original device within 21 days of this email.
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit -- for details on the ASUS limited warranty.
If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA.
Please package the item carefully. The original packing materials may be used. If you are returning fewer items than in the original shipment, please add effective packing materials to ensure the box and the enclosed device(s) are adequately protected from movement inside the shipping box.
For detailed instructions on preparing an item for return, please visit our Help Center at --
To initiate the return of your original device you'll need to do the following:
1. Print the attached Return Authorization form
2. Insert the Return Authorization form into the outer shipping box.
3. You'll receive a return shipping label within 48 hours of your replacement device. Use this label with the shipping container used for returning your original device.
4. Take your package to any authorized shipping outlet near you.
To receive your replacement device free of charge, click the link below to access a personal cart that has been prepared with your replacement device already included. Please note that you must be signed in with the same account used to make your original purchase in order to access the below cart:
An authorization for the full price of the replacement device will be placed on your credit card. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device is delivered within 21 days and the damage to your device is verified to be covered under warranty.
Regards,
The Google Play Team
Click to expand...
Click to collapse
This email seemed too complicated for a simple exchange of a device so I replied saying I no longer wish to exchange the device. Reasons being, I can live with the minor problems and the system they use to exchange the device is just too long for me. (I am use to seamless service from Amazon). Also I was not sure if Google/Asus would regard my defects as covered under warranty, so I didn't want to take the risk of being charged extra.
I am still waiting for a reply to confirm that I can keep my current device and that no replacement will be sent. I hope they don't complicate this any further and charge me for no reason.

Saw people abusing Best Buy's flexible return policy all the time, so I can't blame Google for imposing a restocking fee. When you buy something, you should check into the return policy before you purrchse and purchase accordingly.

Where did I say I would never buy a Google product again? I just said I will never buy from Google Play again.
I didn't leave out any information; the screen has light bleeding, the USB plug doesn't always register when inserted, and there is a problem with internal storage showing the correct amount..looking like an 8 GB device instead of a 16 GB even though serial no. states otherwise.
Worst case scenario I will initiate a credit card dispute and get my money back in full either way.

Most companies charge a restocking fee for returning an item (at&t tmobile verzion etc etc), However i agree with the people that are getting charged to exchange/replace a defected item is crazy and i would never pay it

MrKaramjot said:
Two days later I received another email:
Click to expand...
Click to collapse
I received that same email, but my "personalized shopping cart" does not work. It just states that there was an error, try back later.

Over the phone, google told me they charge a restocking fee on defective items. They said they don't charge you a restocking fee if you choose to have a replacement sent. If you want a refund, you will be charged the restocking fee.
I was sent a Nexus 7 with a cracked screen.
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I complained a little, and then they said if Asus determines my Nexus 7 damage wasn't caused by me, I would receive a full refund.
I told the customer service person that I am receiving a full refund no matter what Asus says. I know that the screen was cracked when I first opened the box.
I will probably have to contact the credit card company because apparently google is a shady company that doesn't give a **** about customers.
I bought my Nexus 7 from the google play store. Now I am at the mercy of Asus whether or not I get a refund?

rocchioo said:
Over the phone, google told me they charge a restocking fee on defective items. They said they don't charge you a restocking fee if you choose to have a replacement sent. If you want a refund, you will be charged the restocking fee.
I was sent a Nexus 7 with a cracked screen.
I complained a little, and then they said if Asus determines my Nexus 7 damage wasn't caused by me, I would receive a full refund.
I told the customer service person that I am receiving a full refund no matter what Asus says. I know that the screen was cracked when I first opened the box.
I will probably have to contact the credit card company because apparently google is a shady company that doesn't give a **** about customers.
I bought my Nexus 7 from the google play store. Now I am at the mercy of Asus whether or not I get a refund?
Click to expand...
Click to collapse
If you're at the mercy of Asus, you're in trouble. They completely suck balls.
Sent from my Galaxy Nexus using xda premium

rocchioo said:
I was sent a Nexus 7 with a cracked screen.
I complained a little, and then they said if Asus determines my Nexus 7 damage wasn't caused by me, I would receive a full refund.
I told the customer service person that I am receiving a full refund no matter what Asus says. I know that the screen was cracked when I first opened the box.
I will probably have to contact the credit card company because apparently google is a shady company that doesn't give a **** about customers.
I bought my Nexus 7 from the google play store. Now I am at the mercy of Asus whether or not I get a refund?
Click to expand...
Click to collapse
No offense, but if it was cracked out of the box, why are you using It first? Your picture clearly shows it turned on and running a program. I'm sure they're gonna question why it was turned on and registered.
Sent from my DROID RAZR using xda premium

just lou said:
No offense, but if it was cracked out of the box, why are you using It first? Your picture clearly shows it turned on and running a program. I'm sure they're gonna question why it was turned on and registered.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
I wasn't sure if it was a crack on the screen or just a tear in the black material that forms the bezel.
I originally intended to keep my Nexus 7 hoping it was just a tear and not a crack. So, I used it.
I eventually posted a picture to get a 2nd opinion. After reading...
just lou said:
That definitely looks cracked. Send it back.
Click to expand...
Click to collapse
...I decided to call Google and ask to exchange my Nexus 7.
Here is the referenced thread:
http://forum.xda-developers.com/showthread.php?p=28925350#post28925350

rocchioo said:
I told the customer service person that I am receiving a full refund no matter what Asus says. I know that the screen was cracked when I first opened the box.
Click to expand...
Click to collapse
You actually think he cared to hear that? People who harass customer service reps amuse me. I bet his response was like "uhh OK... so like I was saying..."
Sent from my Nexus 7 using xda app-developers app

When I called Google to check on my refund....
I pre-ordered the Nexus 7, and received one with a lifted display. I sent it back for a refund, figuring they needed a few weeks to get their QC act together at Asus.
Two weeks after returning it, I called Google to check on my refund and explained my frustration about how UPS says Google has had my defective Nexus 7 return for ten days and I still haven't seen a refund (or even an e-mail acknowledgement from Google Play that they received it). The customer service rep told me the refunds take from 2-3 weeks. I mentioned that that seemed like a long time, and his response was,"Well, if we decide your device is not defective you won't even get a full refund, so keep that in mind." Veiled threat?
This is a great site, and I appreciate all I've learned from it already.

[Q] Anyone ( for whatever reason ) returned their Glass?

I've had my glass since this past weekend, and as fun as a neat gimmick can be, it kind of got old fast. I have multiple issues with mine ( understanding it isn't a finished product ). Some of the problems I'm running into are;
Turning itself on ( I'll charge it for the night and keep it turned off, and when I unplug it in the morning, they're already on somehow )
Really poor battery life ( I know some people report bad battery, but, this is beyond it. It's on standby most of the time, and I'll still only get maybe 4-5 hours on it )
Very poor Wi-Fi ( Even when I'm in the same room as my router, I show only 1-2 bars is strength )
At this point, the glass has failed to really blow me away as a new device, however, I've noticed Google says if returned, there is none right now, but in the future could later charge a re-stocking fee. I'm wondering if anyone has returned theirs for whatever reason and have been charged one? If mine is having such issues and was sent back, I would like to assume the worst is I'd pay for my own shipping+handling.
Thoughts and/or experience?

MisterRich said:
I've had my glass since this past weekend, and as fun as a neat gimmick can be, it kind of got old fast. I have multiple issues with mine ( understanding it isn't a finished product ). Some of the problems I'm running into are;
Turning itself on ( I'll charge it for the night and keep it turned off, and when I unplug it in the morning, they're already on somehow )
Really poor battery life ( I know some people report bad battery, but, this is beyond it. It's on standby most of the time, and I'll still only get maybe 4-5 hours on it )
Very poor Wi-Fi ( Even when I'm in the same room as my router, I show only 1-2 bars is strength )
At this point, the glass has failed to really blow me away as a new device, however, I've noticed Google says if returned, there is none right now, but in the future could later charge a re-stocking fee. I'm wondering if anyone has returned theirs for whatever reason and have been charged one? If mine is having such issues and was sent back, I would like to assume the worst is I'd pay for my own shipping+handling.
Thoughts and/or experience?
Click to expand...
Click to collapse
Where did you see the return policy? I have had them for 12 hours, and like yourself, am not blown away. Is that it? I keep saying to myself. I have a couple account issues, as it seems only to be able to recognize one gmail account at a time. They are neat, but not $1500.00 neat.

Exactly my thoughts. Not $1,500 neat. Especially acknowledging in the future production release there's no chance they'll retail $1,500 as well. My guess is once a final product is released they'll be 1/3 of that price. Moving along from that, here is where I read the terms for Glass including return information:
https://www.google.com/glass/terms/
Return Policy
If for any reason you do not wish to keep your Device, you have up to 30 days from the date the Device is delivered to you to cancel your purchase of the Device and your contract with Google. If you exercise your right of cancellation and the Device has been delivered to you, you are responsible for returning the Device as soon as possible and at your own cost. To initiate a return please contact Glass Support and obtain a return authorization. For some returns Google may charge you a restocking fee. Please review the restocking policies posted here to determine whether such fees apply to you. Upon Google's receipt of the returned Device, Google will issue a refund in your Google Wallet account using your initial payment method minus any applicable shipping and handling and restocking fees.
You must take reasonable care of the items that you wish to return, and we request that you return the Device with its original packaging and any accessories. Upon Google's receipt of the returned Device, Google will issue a refund in your Google Wallet account for the amount paid for the Device, less any shipping and handling charges, within a reasonable time. If you decide to cancel the purchase of the relevant Device as set out in this paragraph and if you fail to return the Device in accordance with these Terms, you may be charged a sum for our direct cost of recovering that Device, and we may deduct that sum from your refund.
I did actually just get off the phone with Google Glass support this morning and informed them the glass program wasn't right for me. They did send a return shipping label to send back. So far so good, so I will probably be sending them back this upcoming week.

MisterRich said:
Exactly my thoughts. Not $1,500 neat. Especially acknowledging in the future production release there's no chance they'll retail $1,500 as well. My guess is once a final product is released they'll be 1/3 of that price. Moving along from that, here is where I read the terms for Glass including return information:
https://www.google.com/glass/terms/
Return Policy
If for any reason you do not wish to keep your Device, you have up to 30 days from the date the Device is delivered to you to cancel your purchase of the Device and your contract with Google. If you exercise your right of cancellation and the Device has been delivered to you, you are responsible for returning the Device as soon as possible and at your own cost. To initiate a return please contact Glass Support and obtain a return authorization. For some returns Google may charge you a restocking fee. Please review the restocking policies posted here to determine whether such fees apply to you. Upon Google's receipt of the returned Device, Google will issue a refund in your Google Wallet account using your initial payment method minus any applicable shipping and handling and restocking fees.
You must take reasonable care of the items that you wish to return, and we request that you return the Device with its original packaging and any accessories. Upon Google's receipt of the returned Device, Google will issue a refund in your Google Wallet account for the amount paid for the Device, less any shipping and handling charges, within a reasonable time. If you decide to cancel the purchase of the relevant Device as set out in this paragraph and if you fail to return the Device in accordance with these Terms, you may be charged a sum for our direct cost of recovering that Device, and we may deduct that sum from your refund.
I did actually just get off the phone with Google Glass support this morning and informed them the glass program wasn't right for me. They did send a return shipping label to send back. So far so good, so I will probably be sending them back this upcoming week.
Click to expand...
Click to collapse
Please keep this thread updated. I just purchased my explore glass in tangerine and am not sure if I will be holding onto my pair for the $1,700 the total cost ended up being. (I opted for the stereo headset as well + tax) I'm really excited to try them out but after reading threads like these feel like I may have a similar experience. My delivery is scheduled for tomorrow, hopefully they arrive before I have to go to work. I would like to know the return process and outcome for you. Thanks

kflanegan said:
Please keep this thread updated. I just purchased my explore glass in tangerine and am not sure if I will be holding onto my pair for the $1,700 the total cost ended up being. (I opted for the stereo headset as well + tax) I'm really excited to try them out but after reading threads like these feel like I may have a similar experience. My delivery is scheduled for tomorrow, hopefully they arrive before I have to go to work. I would like to know the return process and outcome for you. Thanks
Click to expand...
Click to collapse
Hey guys, I did return my Glass, only reason being was Money, couldn't afford it after plumbing issues at the house. You have 30 days to do so. Just contact Glass support, let them know. They send you a box and a UPS label, pack everything up, ship it back to them, and about a week later you'll get a full refund. No restocking fee or anything. A VERY easy and painless process.

sum182 said:
Hey guys, I did return my Glass, only reason being was Money, couldn't afford it after plumbing issues at the house. You have 30 days to do so. Just contact Glass support, let them know. They send you a box and a UPS label, pack everything up, ship it back to them, and about a week later you'll get a full refund. No restocking fee or anything. A VERY easy and painless process.
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Click to collapse
Good info- I have had mine since Dec. 13th. I've had a few issues-
Why can't the battery be on the left side?? All the weight it on one side, not terrible but just kinda funky-
Where the metal ends right above my right ear, scratches my ear- I've seen multiple people complaining about this and putting mole skin on it-
Plain home screen? Just the time?
No real settings? No ability to clear cards?
Battery isn't terrible bad (unless you're showing them to everyone).
Yea it's neat but still way too early for a release. I'm going to send mine back and get my $1,620 back... Sooner rather than later too- If they fall off my head and break they're not returnable and can't be fixed.
Anybody ever think about selling them on ebay?? I've seen a few pair go for $2,000+ within the last few days, only a couple hundred $ profit after ebay fees but still better than returning for $0 profit...

Just like mentioned above, it was really painless. I called Google support and their emailed me a shipping label. They however did not send me a box. I will maybe try contacting them again to see if they'd be willing to do so because I'd rather send it back in their custom box than something I put together. I considered selling them on eBay but their privacy policy does mention they don't want owners selling it third party, and I'd hate to be in the scenario someone who buys it has a problem and then tries contacting Google Glass support and find out I was the original owner by serial and they get upset with me for breaking the policy. Maybe I'm just over paranoid.
Anyways, seems quite painless as long as you do it within the 30 days, the support was very prompt and polite and didn't dispute the problem. I informed them they just weren't meeting my needs. I just couldn't keep them charged in order to play with them. Hope this helps anyone who's curious.

MisterRich said:
Just like mentioned above, it was really painless. I called Google support and their emailed me a shipping label. They however did not send me a box. I will maybe try contacting them again to see if they'd be willing to do so because I'd rather send it back in their custom box than something I put together. I considered selling them on eBay but their privacy policy does mention they don't want owners selling it third party, and I'd hate to be in the scenario someone who buys it has a problem and then tries contacting Google Glass support and find out I was the original owner by serial and they get upset with me for breaking the policy. Maybe I'm just over paranoid.
Anyways, seems quite painless as long as you do it within the 30 days, the support was very prompt and polite and didn't dispute the problem. I informed them they just weren't meeting my needs. I just couldn't keep them charged in order to play with them. Hope this helps anyone who's curious.
Click to expand...
Click to collapse
I have also initiated my return process through email. I'll keep the thread updated with my experience. I used my Glasses over the past week in various circumstances and while I enjoyed the neat factor and various built in features cannot currently justify the high price tag for my everyday use. My main concerns are battery life and real world use case scenario's. My battery typically lasted 3-4 hours maybe 5-6 with light use. This seems short for the hardware involved and tiny screen the device needs to power. I believe if there was a more expansive settings menu where wifi and bluetooth could be turned off when not in use battery life could easily be extended to 7-8 hours for taking pictures/videos and such. I couldn't find enough use cases for the current crop of glassware available and found the cards for updates very annoying after they built up over the days and week I used Glass. No way to dismiss them apparently even after a factory reset and new setup. Anyway when it's all said and done I felt very lucky to have the opportunity to use Glass even for just one week. This experience has kept me very interested in the new technology and I tried to evangelize and give any interested geeks the chance to try out my pair whenever someone came up to me and asked questions. I won't miss all the stares from people who had no idea what was on my face and certainly let me know it when I glanced their way. Also constantly worrying about where the glasses are and making sure they were safe and not in danger will be a sigh of relief.

I initiated my return process via phone this morning. I should be getting an empty box with a shipping label. Indeed it was a very neat gadget but I simply could not justify the 1600 price tag on it. It's got a lot of great apps that have potential though. I will be following the news about them closely still.
-edit-
Got the box Monday morning. It seems from the instructions that they alloted no room for the accessories in the return box?

Agreed
All of the aforementioned issues appear to be the norm. I contacted Google for return and got the hard sell, and decided to try them for another week just for good measure, but battery life coupled with price vs utility makes keeping them unlikely. Although I DO like the Tesla and Strava apps quite a bit.

Note 8 ordered from Samsung is only 20 days old won't power on and Samsung doesn't

I have a Note 8 that I have been very happy with. It's 20 days old and last night while using it just went black. When plugged in to power there is not LED or any sign of life. I performed troubleshooting steps for soft and hard resets with and without power cables. I've tried 3 different power cables and cords but nothing. I charged overnight and still nothing. Completely dead. Phone still looks brand new because I bought a rugged case for it. I've treated it like a newborn baby so it must be defective.
I called Samsung support this morning who walked me through all the previous troubleshooting I've performed and confirmed that the phone is defective. Because it is only 20 days old they created a ticket for me and told me to call ecommerce department @ 855-726-8721 and give them the ticket number and they would replace the phone.
Called ecommerce who was happy to help me and all was well until the end of the phone call. I was told that within a week I would get an email with instructions and a label to send my phone back and within 15 days I would receive a replacement phone. I said WHAT!!!
When I purchased the phone I payed for expideted shipping and had it within 3 days. It's 20 days old and defective and now I'm told that it will actually be 3-4 weeks before I get a working phone again. This is the only phone I have. I had to go to a family member's house to call them 3 times for this info.
There is no escalation path available. Support can only support me. ecommerce can only put in a request via internal communication to a returns team and this is the returns team policy. You can no contact the returns team. You can't escalate to anyone because they are all different departments that have no communication with each other. I can't even call the corporate office to complain because they send you back to support. Everyone I speak to understand and they would be frustrated to but can't help me. Even Samsungs employees don't agree with it but can't do anything or put me in contact with anyone to complain.
So now I sit here waiting for what could be a week before I even get a communication from the returns team to get a working phone. I had the note 7 and lived through two replacements before they took my phone. I even stayed with them and bought the S7 edge. Traded it in for the Note 8 because I had faith in the company. After my experience today it is gone. I'm speechless at the lack of concern about me the customer and the attitude that this is our process sorry and you can't complain.
I would return this phone for an iPhone but I already bought a case, wireless charger, memory card and DeX station.
When I bought my phone it said I could get a wirelss charger or cameral but when I called to inquire they said I missed it by a day. Now I see it's still there if I bought a new phone.
My only experience with Samsung customer service and it will be my last. Next time I will go back to an iPhone where I can get real support from people that seem to care and I can talk to.
In this competitive day I can't beleive that Samsung doesn't care about their customers, has segmented departments in to different silos with no communication and doesn't even provide a place for customer to complaing about a process. If I have no way to complain how will they ever know something is broke.
I was mad but now I feel hopeless. I hope I don't have an emergency that will require me to call an emergency service because I don't have a phone. If something does happen and I survive maybe I could sue Samsung.
If anyone has any suggestions for me to help with this situation or some secret to fix the phone please let me know.

Roughly 3 weeks total to have the new phone from start to finish?...i.e. 1 week to get the instructions, and another 2 weeks (15 days) to receive a new phone. Sounds like they were nice and helpful too...some of the two week delay could be quicker depending on shipping. Doesn't honestly sound too bad overall, but I agree it always sucks to have a problem with a new phone. Not giving you the bonus sounds wrong though, if they still offer it online. Hope it gets sorted out soon!

Maybe a surge fried it!

havrek said:
I have a Note 8 that I have been very happy with. It's 20 days old and last night while using it just went black. When plugged in to power there is not LED or any sign of life. I performed troubleshooting steps for soft and hard resets with and without power cables. I've tried 3 different power cables and cords but nothing. I charged overnight and still nothing. Completely dead. Phone still looks brand new because I bought a rugged case for it. I've treated it like a newborn baby so it must be defective.
I called Samsung support this morning who walked me through all the previous troubleshooting I've performed and confirmed that the phone is defective. Because it is only 20 days old they created a ticket for me and told me to call ecommerce department @ 855-726-8721 and give them the ticket number and they would replace the phone.
Called ecommerce who was happy to help me and all was well until the end of the phone call. I was told that within a week I would get an email with instructions and a label to send my phone back and within 15 days I would receive a replacement phone. I said WHAT!!!
When I purchased the phone I payed for expideted shipping and had it within 3 days. It's 20 days old and defective and now I'm told that it will actually be 3-4 weeks before I get a working phone again. This is the only phone I have. I had to go to a family member's house to call them 3 times for this info.
There is no escalation path available. Support can only support me. ecommerce can only put in a request via internal communication to a returns team and this is the returns team policy. You can no contact the returns team. You can't escalate to anyone because they are all different departments that have no communication with each other. I can't even call the corporate office to complain because they send you back to support. Everyone I speak to understand and they would be frustrated to but can't help me. Even Samsungs employees don't agree with it but can't do anything or put me in contact with anyone to complain.
So now I sit here waiting for what could be a week before I even get a communication from the returns team to get a working phone. I had the note 7 and lived through two replacements before they took my phone. I even stayed with them and bought the S7 edge. Traded it in for the Note 8 because I had faith in the company. After my experience today it is gone. I'm speechless at the lack of concern about me the customer and the attitude that this is our process sorry and you can't complain.
I would return this phone for an iPhone but I already bought a case, wireless charger, memory card and DeX station.
When I bought my phone it said I could get a wirelss charger or cameral but when I called to inquire they said I missed it by a day. Now I see it's still there if I bought a new phone.
My only experience with Samsung customer service and it will be my last. Next time I will go back to an iPhone where I can get real support from people that seem to care and I can talk to.
In this competitive day I can't beleive that Samsung doesn't care about their customers, has segmented departments in to different silos with no communication and doesn't even provide a place for customer to complaing about a process. If I have no way to complain how will they ever know something is broke.
I was mad but now I feel hopeless. I hope I don't have an emergency that will require me to call an emergency service because I don't have a phone. If something does happen and I survive maybe I could sue Samsung.
If anyone has any suggestions for me to help with this situation or some secret to fix the phone please let me know.
Click to expand...
Click to collapse
That's why I buy from the carrier. Sorry this happened I would be pissed off.

jason504 said:
That's why I buy from the carrier. Sorry this happened I would be pissed off.
Click to expand...
Click to collapse
same here; always buy from the carrier if possible

Can you return the items that you bought to the retailer, or are you out of the return period? You might be able to sell them on eBay or craigslist or some place like that to get some of your money back. Then you can get your iPhone.
The only thing that has really ever tempted me about the iPhone is Apple's customer service. They are the kings of customer service. Aside from my phone, everything else that I have is Apple. You know that if you have problems, they will stand behind what they sell and resolution is only a drive down the road (assuming that you have an Apple store nearby. If not, not sure).

of course Apple stands behind their products; when you overcharge for everything, and have the largest profit margins in the electronics world, its easy to provide good service!

Where did you see the promo still ongoing?

Lol.. gee what did they ever do before they had phones...

Seriously, that's pretty good IMO. They are probably factoring the time you take to return the phone to them and the time they ship it to you. Most companies I dealt with for return/exchange will wait for the defective item to be returned first before they send out the replacement. Despite what was said and tested, they will test it themselves to ensure it is defective as well. Once they know it's defective they will ship the replacement. Some have a business supported plan where they will request payment first for a new item and ship immediately. Upon receipt, return instructions and label will be provided for the return. Once returned, they credit your account. So really don't see anything wrong with this. They are doing what other companies I've dealt with are doing from my own experiences.

The only reason why I buy from the carrier is one you don't have to pay for the phone all up front. Especially since I am only keeping it for a year. When the Note9 comes out I can switch this in for the 9. Number 2 is location the carrier stores are all over easy to walk into a store and swap a defective phone out. Or they will ship one overnight. I think Samsung just implementing his no return policy after the Note 7. I read somewhere that Samsung was not replacing phones. Or they are making it really difficult to try to return a phone.

havrek said:
I have a Note 8 that I have been very happy with. It's 20 days old and last night while using it just went black. When plugged in to power there is not LED or any sign of life. I performed troubleshooting steps for soft and hard resets with and without power cables. I've tried 3 different power cables and cords but nothing. I charged overnight and still nothing. Completely dead. Phone still looks brand new because I bought a rugged case for it. I've treated it like a newborn baby so it must be defective.
I called Samsung support this morning who walked me through all the previous troubleshooting I've performed and confirmed that the phone is defective. Because it is only 20 days old they created a ticket for me and told me to call ecommerce department @ 855-726-8721 and give them the ticket number and they would replace the phone.
Called ecommerce who was happy to help me and all was well until the end of the phone call. I was told that within a week I would get an email with instructions and a label to send my phone back and within 15 days I would receive a replacement phone. I said WHAT!!!
When I purchased the phone I payed for expideted shipping and had it within 3 days. It's 20 days old and defective and now I'm told that it will actually be 3-4 weeks before I get a working phone again. This is the only phone I have. I had to go to a family member's house to call them 3 times for this info.
There is no escalation path available. Support can only support me. ecommerce can only put in a request via internal communication to a returns team and this is the returns team policy. You can no contact the returns team. You can't escalate to anyone because they are all different departments that have no communication with each other. I can't even call the corporate office to complain because they send you back to support. Everyone I speak to understand and they would be frustrated to but can't help me. Even Samsungs employees don't agree with it but can't do anything or put me in contact with anyone to complain.
So now I sit here waiting for what could be a week before I even get a communication from the returns team to get a working phone. I had the note 7 and lived through two replacements before they took my phone. I even stayed with them and bought the S7 edge. Traded it in for the Note 8 because I had faith in the company. After my experience today it is gone. I'm speechless at the lack of concern about me the customer and the attitude that this is our process sorry and you can't complain.
I would return this phone for an iPhone but I already bought a case, wireless charger, memory card and DeX station.
When I bought my phone it said I could get a wirelss charger or cameral but when I called to inquire they said I missed it by a day. Now I see it's still there if I bought a new phone.
My only experience with Samsung customer service and it will be my last. Next time I will go back to an iPhone where I can get real support from people that seem to care and I can talk to.
In this competitive day I can't beleive that Samsung doesn't care about their customers, has segmented departments in to different silos with no communication and doesn't even provide a place for customer to complaing about a process. If I have no way to complain how will they ever know something is broke.
I was mad but now I feel hopeless. I hope I don't have an emergency that will require me to call an emergency service because I don't have a phone. If something does happen and I survive maybe I could sue Samsung.
If anyone has any suggestions for me to help with this situation or some secret to fix the phone please let me know.
Click to expand...
Click to collapse
It is these stories , that I count my blessings that the two devices bought from Samsung direct aren't defective. I think one thing I've learned for others on here is this. I think next time I'll just buy the devices from my provider, after all I bought a T Mobile one from Samsung direct. The T Mobile service is much better.
Sent from my SM-N950U using Tapatalk

jason504 said:
The only reason why I buy from the carrier is one you don't have to pay for the phone all up front. Especially since I am only keeping it for a year. When the Note9 comes out I can switch this in for the 9. Number 2 is location the carrier stores are all over easy to walk into a store and swap a defective phone out. Or they will ship one overnight. I think Samsung just implementing his no return policy after the Note 7. I read somewhere that Samsung was not replacing phones. Or they are making it really difficult to try to return a phone.
Click to expand...
Click to collapse
That's what I used to think, but after buying from Samsung directly I will NEVER again buy from them. There was a problem with the first phone that had to be returned, and the experience, which is not over, has been a nightmare. If it had been through Verizon, it would have been a piece of cake. It completely changed my mind about any perceived advantages (NONE) of buying from company vs. carrier. I've had all generations of the Note, but after this I'm so burned out on Samsung, I'd consider something else. And actually I don't like the 8 any better than the 7 (which I still have). Their e-commerce department which they route everything through is a joke. They have absolutely no authority and the answer for everything is "wait for a link to be sent to you", which has never happened so far. Lesson learned - I'll vote with my feet.

neograndizer said:
Seriously, that's pretty good IMO.
Click to expand...
Click to collapse
I think it's horrible. Samsung should offer the option of shipping a new replacement phone immediately for overnight delivery, if OP provides a credit-card number for the value of the phone until the old one is returned. Then Samsung should immediately email a return label for RMA shipping, and cancel the credit-card hold as soon as the defective product is received and verified.
For an expensive new phone that dies within three weeks, anything less than that is a ripoff.
---------- Post added at 12:47 PM ---------- Previous post was at 12:39 PM ----------
Zeblade said:
Lol[,] gee what did they ever do before they had phones[?]
Click to expand...
Click to collapse
Before phones, people didn't organize their social and commercial activity in a manner that depends on phones--and the cost to productivity was staggering.

Honestly, I always keep a spare phone now exactly for this reason and just make sure the SIM size is the same as my current phone. Kept an HTC One M8 as my backup for a while. Better than being forced to A ) be without a phone or B ) be between a rock and a hard place with paying full price immediately to get a new phone so I can get phone calls. With the backup, I can C ) go through insurance, swappa, or w/e I choose patiently.

mcdanielvzw said:
Honestly, I always keep a spare phone now exactly for this reason and just make sure the SIM size is the same as my current phone. Kept an HTC One M8 as my backup for a while. Better than being forced to A ) be without a phone or B ) be between a rock and a hard place with paying full price immediately to get a new phone so I can get phone calls. With the backup, I can C ) go through insurance, swappa, or w/e I choose patiently.
Click to expand...
Click to collapse
Very true!

Gary02468 said:
I think it's horrible. Samsung should offer the option of shipping a new replacement phone immediately for overnight delivery, if OP provides a credit-card number for the value of the phone until the old one is returned. Then Samsung should immediately email a return label for RMA shipping, and cancel the credit-card hold as soon as the defective product is received and verified.
Click to expand...
Click to collapse
That would indeed be phenomenal service, but it also sounds like an expensive change that would likely be passed on to consumers via increased pricing. It's expensive enough as it is! I think most of us can manage without overnight delivery, but some sort of middle ground would be reasonable and certainly welcome.

sefrcoko said:
That would indeed be phenomenal service, but it also sounds like an expensive change that would likely be passed on to consumers via increased pricing. It's expensive enough as it is! I think most of us can manage without overnight delivery, but some sort of middle ground would be reasonable and certainly welcome.
Click to expand...
Click to collapse
It's only a noticeable expense if a large fraction of their phones fail quickly. And the overnight (as opposed to two-day) shipping isn't all that important. Most of the benefit from the process I described would come from its other aspects, which would have little or no cost compared to their weeks-slower process.

Samsung just protecting themselves from people claiming the phone just broke on its own when it's actually water damage or physical damage. Nothing wrong with them looking over your phone before they issue out a new one.
If you watered service you should have bought it from a carrier or bought an iPhone.
Sent from my SM-N950U using Tapatalk

shook187 said:
Samsung just protecting themselves from people claiming the phone just broke on its own when it's actually water damage or physical damage. Nothing wrong with them looking over your phone before they issue out a new one.
Click to expand...
Click to collapse
Sure, but if they have your credit-card number before they send the replacement phone, then if they find that the original phone was not really defective, they can insist that the replacement be returned in new condition (and subject to a standard restocking fee), or else charge the customer for a second phone. So they're fully protected.
If you watered service you should have bought it from a carrier or bought an iPhone.
Click to expand...
Click to collapse
Why? Any vendor who sells someone a product that turns out to be defective has an obligation to replace it without an unnecessary, punitive delay.

Question Those who bought from Giztop

How long did it take for your order to process and ship and deliver to you? I ordered my 11 Ultra Global about 3 days ago (Thursday)
Haven’t received an order confirmation email yet but I’m not sure how this whole thing goes since I haven’t used it before until now.

TheForceUnleashed said:
How long did it take for your order to process and ship and deliver to you? I ordered my 11 Ultra Global about 3 days ago (Thursday)
Haven’t received an order confirmation email yet but I’m not sure how this whole thing goes since I haven’t used it before until now.
Click to expand...
Click to collapse
I ordered mine 3 weeks ago, came in 10 days to the uk, no customs.

I ordered from Giztop and it took 7 days with express shipping (I had a coupon which covered express shipping charges) to US

11 day to upstate NY, originally said 2 weeks.

speedstream said:
11 day to upstate NY, originally said 2 weeks.
Click to expand...
Click to collapse
Is it working good in the US?

i had a huawei mate 20 pro 8/256 that completely failed network when i switched from at&t to t-mobile
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so

speedstream said:
i had a huawei mate 20 pro 8/256 that completely failed network when i switched from at&t to t-mobile
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so
Click to expand...
Click to collapse
Hahah but its he Huawei, whats with the mi 11 ultra?

re: mi11u
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so

speedstream said:
re: mi11u
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so
Click to expand...
Click to collapse
Easy fix for that, exchange wife for younger and cuter model....

TheForceUnleashed said:
How long did it take for your order to process and ship and deliver to you? I ordered my 11 Ultra Global about 3 days ago (Thursday)
Haven’t received an order confirmation email yet but I’m not sure how this whole thing goes since I haven’t used it before until now.
Click to expand...
Click to collapse
This is my review I left for them on TrustPilot..
For The Customers and Giztop
This review reflects my thoughts and experience with GizTop and some key areas I'm hoping GizTop reads to enhance customer service and sales experience.
Please note, your experience might be subjective to demograph and ease of logistics.
This website was brought to my attention via Google and been highly praised by YouTuber FlossyCarter. I was desperate for the new Mi 11 Ultra and I genuinely gave up waiting on my country's Amazon, that are yet to launch the phone till this date soo I bit the bullet and purchased from GizTop.
In all honesty, GizTop wasn't my first choice to buy this phone, and I'm not here to highlight competitors but GizTop was the only website that had the phone along with accessories I needed as well, I ended up picking the 80W wireless charger with some cases and glass screen protector.
Let's start with Logistics, quite frankly the only thing stopping me from giving 5 Stars is the logistics.
I mean, yes, GizTop ships globally with some exceptions. The company ships the phone from Shenzhen China to Hong Kong being their gateway internationally. But this costs a lot of time to deliver.
I made my purchase on the 7th of May 2021, and received my phone on the 31st of May 2021 via Aramex to Qatar.
Your products do avoid customs, which I won't discuss in detail how. I did encounter a customs charge but the value was insignificant soo I didn't find it worthy to argue with the company for, soo kudos to them for making that possible for me.
I found it cute that inside my phone box they left me a little note saying that one of my case is still on the way. I appreciate the small details and communication.
Packaging was flawless, everything was well cushioned are perfectly suitable for transit. My Phone box was opened but I was well aware, it was done to install Google Services, however I'd genuinely be happy if it wasn't done because I am capable of doing that myself. But nonetheless, it didn't bother me as much because I fully intend on unlocking bootloader and installing a custom ROM on it.
On purchased of the Mi 11 Ultra (Chinese Variant), GizTop includes a free 67W power brick as a gift, and I genuinely appreciate that.
Customer service was fantastic for the most, and the support team email and live chat responsed to all my questions and inquiries about my order (all except one relating to my concerns about my tracking status not changed).
Honestly I think the customer service team adopts Western names when chatting with customers. I could be wrong, I'm not assuming, but I've read plenty of reviews as well, with Jessica being the most popular. Fun fact, "Jessica GizTop" was a top search and Google didn't fail to predict when I typed that , because I've seen lots of mixed reviews about Jessica from GizTop. She personally dealt with my order; and on live chat I requested for her specifically because she was responsible for my order. But she did a great job responding all my queries and doubts soo thank you Jessica for doing a great job.
All in all, I'm very satisfied with my products EXCEPT for one, my Nilikin Glass protector for the Mi 11 Ultra drastically reduces the touches registered. As easy as installation looked, I still have corners with air bubbles making their way in. Honestly GizTop, come on now! You guys sell one the most powerful phones money can buy, and accessories do significantly impact the phones experience. Im not sure if my glass protector unit was faulty, but I've seen reviews of people advising to stay away from the protector Ive selected. GizTop if you could do something about it, I'd genuinely appreciate it, because right now I'm in the market for another glass protector that is sustainable for this new phone of mine, if you could sort me out, I'll be more than happy to pick up another good screen protector brand from you guys, or I guess I'll just have to search elsewhere because I want the best for my phone. And I'm sure all potential customers reading this would like that too.
Aside from that, I will go in depth with my other accessories on other forums like XDA very soon, but wrapping this up
If you're desperate for a phone from GizTop;
1. Yes they are a legit company that are China based.
2. Your package delivery time may vary, but don't expect it to be insanely fast. But yes they do deliver on what was promised and well!
3. They're customer service will be happy to help you out.
4. No, just because you're importing this phone from China, doesn't mean you are going to be scammed.
4.1 Their devices are authentic and verified and I vouch for that.
Thank you for taking the time to read this, please thumbs up to help other customers make an educated decision on their investment.
And GizTop, thank you for delivering on my dream phone and making this delivery possible.

speedstream said:
i had a huawei mate 20 pro 8/256 that completely failed network when i switched from at&t to t-mobile
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so
Click to expand...
Click to collapse
oh man this had me Laughing . My wife also said the same thing when i was having connetion issues with tmobile right when i got it. "high priced no-name". But for a while now, I have been getting great connetion and i absolutely Love my mi 11 ultra. I'm also coming from the huawei mate 20 (but in X version). I still use my mate 20 X for work and leave the pretty phone at home
As for Giztop, it took them about 2-3 week to reach me near chicago IL. I was able to hold off on buying the one i really wanted. The marble white version with 16gb/516gb. Giztop was great about sending me notifications and the packaging was done very well. no damage to the original box itself and the phone came pre loaded with google services.

I have had horrible experience. I ordered and paid on may 12 for 7 day delivery. I still don't have the phone

My experience with Giz top has always been great. There is usually a 24 hour turnaround for questions emailed to them. That is merely because of the time difference between Southern California and China. I have ordered approximately five phones from them over the years and I usually have said device in 10 days.
Packaging and service has always been top notch and I highly recommend them. There is a language barrier that can lead to misunerstandings, but if you have done your homework on your device and don't need to ask a lot of questions, like "which bands does it work with in the US" or something like that, you won't have any issue.

Ummmm. Different people different experience. Mine has been horrible

tv092983 said:
Ummmm. Different people different experience. Mine has been horrible
Click to expand...
Click to collapse
Is the shipping time the issue? Regular free shipping travels via much slower domestic services that also take longer to pass through customs. They also provide the option for DHL services. Packages shipped with DHL usually arrive in 7-10 days. Since I live in San Diego and the package will arrive in LA, I will get it fairly quickly after it clears customs.
On my purchase of my Mi 11 Ultra, I ordered the 8GB ram model, but since it had not been released yet to them, they gave me the 12GB version for the same price, as well as, free shipping with DHL Express shipping.
I also made a huge mistake on my last order. I accidentally ordered two devices and didn't notice my mistake until I had submitted my order. I wrote to them explaining my error and they refunded my money for the second phone via PayPal, no questions asked.

jim262 said:
Is the shipping time the issue? Regular free shipping travels via much slower domestic services that also take longer to pass through customs. They also provide the option for DHL services. Packages shipped with DHL usually arrive in 7-10 days. Since I live in San Diego and the package will arrive in LA, I will get it fairly quickly after it clears customs.
On my purchase of my Mi 11 Ultra, I ordered the 8GB ram model, but since it had not been released yet to them, they gave me the 12GB version for the same price, as well as, free shipping with DHL Express shipping.
I also made a huge mistake on my last order. I accidentally ordered two devices and didn't notice my mistake until I had submitted my order. I wrote to them explaining my error and they refunded my money for the second phone via PayPal, no questions asked.
Click to expand...
Click to collapse
I paid DHL Express shipping. Look at one of their stupid answers highlighted in yellow.
By the way. NO phone yet!
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I am not sure how long it had been for you already, but via USPS just means it will take longer. I ordered the CN version, paid $1049 for 12/256 and another $27 for the 67w charger. I unlock the bootloader and flash the Xiaomi.eu rom. Perhaps because I buy the CN version, I never have problems, but you have to remember that most of the supply lines are messed up now and sometimes it takes longer. Just remind them of the discount when your device arrives and they will refund your (PayPal?) account.

jim262 said:
I am not sure how long it had been for you already, but via USPS just means it will take longer. I ordered the CN version, paid $1049 for 12/256 and another $27 for the 67w charger. I unlock the bootloader and flash the Xiaomi.eu rom. Perhaps because I buy the CN version, I never have problems, but you have to remember that most of the supply lines are messed up now and sometimes it takes longer. Just remind them of the discount when your device arrives and they will refund your (PayPal?) account.
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I bought the phone and payed for it on May 12th. If they assembly lines are messed up that's not a customer tissue and they should return the money or let them know.
They offer to return $20 out of 29 I pay which is an insult given this is their fault.
Today, on June 8, I'm still trying to figure it out if they did ship or just gave me a number.
I am exhausted of arguing with them even when I told him to return my money they said that it would take up to 10 days

tv092983 said:
I bought the phone and payed for it on May 12th. If they assembly lines are messed up that's not a customer tissue and they should return the money or let them know.
They offer to return $20 out of 29 I pay which is an insult given this is their fault.
Today, on June 8, I'm still trying to figure it out if they did ship or just gave me a number.
I am exhausted of arguing with them even when I told him to return my money they said that it would take up to 10 days
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Did you pay via PayPal? Then contact them regarding non delivery of product. If you have recieved a shipping notification that means it's on its way. Due to Covid and other things, like the Trump ban. Things can get hung up in customs and take longer sometimes and while that is not your fault, it isn't really there's either. However, I make all credit card transactions through PayPal, which has it's own convoluted ways that aren't always user friendly, but you will get your money back. BTW, they don't assemble anything. They are but a third party retailer. Xiaomi does the actual assembly and then ships the product to them and Giztop then in turn, sells it to you. That means the phone has to come from mainland China to Honk Kong, then re-shipped to the US. That's two layers of customs that it needs to go through. That aspect can slow things down tremendously.

speedstream said:
11 day to upstate NY, originally said 2 weeks.
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Hi. 11 days since the day you placed the order? Thanks