Database Develop

NeTimes

Hi All,
Just thought I'd share my experience with NeTimes.com
I bought a load of stuff from them for my HD2 on the recommendations of people on here. I've been a silent frequenter of the website for a while (since I got my phone).
I bought some accessories from them at the beginning of Feb- I was very impressed and bought more mid Feb for the second batch never to arrive. They blamed it on the mail and told me to be patient.... I kept e-mailing them and eventually gave up on my products arriving and asked for my money back.
They now ignore my e-mails and have removed my account from their website.
(I hope you can tell by my English that I'm not a rival Chinese company!!)
I thought it my responsibility to warn you or give the flip side.
Also, get some advice on what I can do now? Thanks,

I nearly purchased from them but when they took the car holder I wanted off the site, I decided not to get the rest of the stuff I wanted.
Generally I tend to only use Hong Kong based companies via eBay where they rely on feedback to get their business. From an open website there is less incentive to comeback from your point of view to have your voice heard. Sorry you got your fingers burnt and thanks for the warning.

That's very strange....
That's weird, i have also purchased stuff from Netimes, and it arrived by Fedex on schedule. i personaly had a very good allround expereince with them.....what was the delivery company?!..haven't you received a package tracking ID?
P.S.
If your'e from Europe, be aware that because of the Volcanic Ash Cloud coming from Iceland, Air traffic and transport was realy messed up..so, some deliveries could take a while to reach their destination.
Did they realy delete your account??!!

Frequent customer
I have ordered from Netimes at least 5 times and have never had any issues with the company.

Ordered twice at Netimes without any problem Did you pay by Paypal? Don't they have something like a buyer-protection with a money-back-guarantee?

Hello msu_nav
We are on XDA-Developers now and just checked out your feedback. May I apologize for all the inconvenience caused.
While I don't have your order number in hand, the general issue is with post office, where transit time is not guaranteed and really dependent on multiple factors, such as the previous bad weather condition across Europe.
I understand it's been a long while since your purchase, but we still welcome your feedback by emailing to [email protected] and see what we can do for you.
Cheers
neTimes.com Service Team

Issues with fastcardtech

Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail

Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.

Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!

i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops

I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.

10 post noobs everywhere!

Sent from my SGH-T989 using xda premium

rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.

aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.

Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!

SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.

FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!

how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
Click to expand...
Click to collapse
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?

MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
Click to expand...
Click to collapse
i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ

Teclast warning - do not buy

Here is a warning to those of you considering Teclast product. Bought my Teclast X98 Air II in the end of November on Aliexpress from Anna Fang Shenzhen OKQI Electronics Mall. The tablet arrived and worked well for about a week. After the initial testing and usage the digitizer started playing up. Basically it was registering touch all over the screen when none was present, the tablet would be idle and the touch clearly seen appearing. That would result in pages opening and closing, applications starting and shutting, etc. After a day of such unruly behavior I contacted the supplier and informed them of the digitizer problem, asked to post a video, which I did, clearly showing the tablet having a life of its own. I asked for the promised 12-month warranty replacement. Was told I have to sent the tablet back for assessment and repair, but advised it will take a few months. I asked to just be sent a replacement digitizer - they said NO. The postage would cost me $45, not cheap from NZ, so I eventually forked out for a new digitizer, it being the same price as postage alone.
A few days ago the tablet has suddenly just died - not charging, not turning on, no signs of life whatsoever. This time, being a repair shop, we had tested the components and the main board is no longer. Sure enough, I am contacting Teclast themselves for the warranty repair/replacement and OKQI as an authorized supplier for the same. NO REPLY FROM TECLAST, despite 2 emails being sent to every contact listed on a website. OKQI very reluctantly agreed to provide details for sending the tablet back, but not their address, after trying to basically talk me out of sending it back altogether. Here are the suggestions from them - to take the tablet to a local repair shop, maybe they can fix it (not sure why I should, it being on warranty), even after I told them that we are an electronics repair business and should not incur any extra expense, again, see warranty! Finally, after much back and forth we got to the postage. Again, a warning that it will take months with no guarantee, that they don't even know what will happen when I send it back, that i should not send by DHL or any other such carrier etc. HERE IS THE BEST PART - according to the warranty, THEY ARE ONLY LIABLE FOR THE LABOUR COSTS AND ALL THE POSTAGE AND PARTS COSTS ARE TO BE MET BY CONSUMER. Now, there is absolutely no guarantee it will be repaired and not cost me the price of a new tablet, after all I don't even have a say. The price can be anything, but if I refuse to pay it, who is to say they won't just keep my tablet until I do, or even after, as I said, there is no agreed amount, even after I provided the fault diagnostic. So $250 later here we are - a SHODDY PRODUCT AND EVEN SHODDIER SERVICE. STAY WELL AWAY, I WISH I DID.

This is why i recommend banggood to people, they stand behind their transactions, and their policy is paying return shipping unless its over $15, in which case they pay half, which i think is fair since usually the cheapest shipping option is about $15 to ship from US to china. (this doesnt mean they wont pay return shipping if its more and clearly their fault, just thats the basic policy, youll never be stuck with full return costs, which is better than any other chinese store ive found.) When i had a similar issue with my cube tablet i bought from banggood , which had a dead spot on the digitizer, they asked me to take it to a repair shop as well; i dont know about your alliexpress seller, but banggood just wanted to see if it was cheaper to pay me to fix the tablet or actually send me out a new one, when i took it to a shop and told them it needed a new digitizer which would be $100, they agreed to pay the return shipping and send me out a new one via expedited shipping, which i was happy enough with. Banggood's sales are legit too, theyre already crazy cheap then the wholesale priced stuff goes on sale for even less. The only bad thing i can say about them is their customer service experience is slow as hell, you have to do it by email, and each email takes a full day to get a reply, sometimes more, so a simple conversation can easily turn into a week of emailing back and forth. They do have a live chat, but its only basic stuff, product support and basic information about products and policies, ask anything detailed or involving a transaction and they direct you to email. Understandable though as they have to cut costs somehow in order to compete with other prices, and the cheaper slower customer service (when compared to say amazon or ebay or brick and mortar stores. It's still way better than most aliexpress sellers), while still being fair and effective, is an ok tradeoff for me.

I have a few people who said Banggood was just as bad and never honored the warranty, there is a thread about their crap service somewhere, either here, or on other electronics goods forum, the name escapes me now. Basically they had a problem with tablet they purchased and got nowhere at all.
P.S. As a side note, I am wondering - the $100 digitizer estimate... and if Banggood thought it's cheaper to send you a new tablet, how much was the tablet?

Oh, wait, if memory serves me well it was Teclast X98 tablet as well.

enigma1nz said:
Here is a warning to those of you considering Teclast product. Bought my Teclast X98 Air II in the end of November on Aliexpress from Anna Fang Shenzhen OKQI Electronics Mall. The tablet arrived and worked well for about a week. After the initial testing and usage the digitizer started playing up. Basically it was registering touch all over the screen when none was present, the tablet would be idle and the touch clearly seen appearing. ..............I asked to just be sent a replacement digitizer - they said NO. The postage would cost me $45, not cheap from NZ, so I eventually forked out for a new digitizer, it being the same price as postage alone.
A few days ago the tablet has suddenly just died - not charging, not turning on, no signs of life whatsoever. This time, being a repair shop, we had tested the components and the main board is no longer. Sure enough, I am contacting Teclast themselves for the warranty repair/replacement and OKQI as an authorized supplier for the same. NO REPLY FROM TECLAST, despite 2 emails being sent to every contact listed on a website. OKQI very reluctantly agreed to provide details for sending the tablet back, but not their address, after trying to basically talk me out of sending it back altogether. Here are the suggestions from them - to take the tablet to a local repair shop, maybe they can fix it (not sure why I should, it being on warranty),.......So $250 later here we are - a SHODDY PRODUCT AND EVEN SHODDIER SERVICE. STAY WELL AWAY, I WISH I DID.
Click to expand...
Click to collapse
Yeah wow, I bought my Teclast X98 3G from OKQI about a month ago, I decided on them because I thought they were one of the more reputable sellers as far as I could tell. Also they say they open the box and test that the Tablet is working properly before sending it out which was important to me, I dont think anything could annoy me more then a DOA item.... or (Dodgey on Arrival as well)
Also when I bought it from Aliexpress it has that buyers protection guarantee badge/shield on there etc
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but I never actually bothered to read what it says, and (yeah wow) basically the gist of it is you get a full refund guarantee if the tablet never shows up but the guarantee kind of drys out from there.. I guess I am going to be extra careful with my Tablet now. I had been doing some burnin tests with OCCT ( http://www.ocbase.com/ ) test benchmark test software for windows to see how it handled etc bringing the CPU cores up to 67 degrees C, think I will stop that now.
I been buying stuff from ebay for a while now and getting complacent but this is the first time I have bought an expensive computer gadget from overseas and I guess thats why I am dropping my guard without thinking about it all.
So after the digitizer cost it sounds like you got about 7 and a half months of usage out of the tablet then? So was the $250 USD or NZD? so your Teclast tablet experience costed about $33 a month for 7.5 months.
Maybe you should take the plunge and get it full repaired by OKQI etc and see how it turns out as a complete buyer review for the rest of the internet community.

enigma1nz said:
I have a few people who said Banggood was just as bad and never honored the warranty, there is a thread about their crap service somewhere, either here, or on other electronics goods forum, the name escapes me now. Basically they had a problem with tablet they purchased and got nowhere at all.
P.S. As a side note, I am wondering - the $100 digitizer estimate... and if Banggood thought it's cheaper to send you a new tablet, how much was the tablet?
Click to expand...
Click to collapse
It was a cube u67gt which was about $100, but of course it doesn't actually cost them $100 to send a new one, they are making a profit its probably more like $70 for them to ship one. I would like to read the post, some people are just plain impossible to please and demand unfair treatment, then post twisting facts, I'm not saying anyone here has I just know I've seen examples of it. Banggood has been pretty good to me and also is reccomended on a lot of forums for their prices and customer service.

Hey Enigma, thanks for the warning - pretty worrying to hear of someone else having a similar issue. I bought mine whilst in Shenzhen in March this year and whilst it was great whilst it lasted, one night when I came home the air 2 was off and dead. I don't know if there were any heat issues with the tablet staying on during the day (I don't expect so as it didn't feel hot) but nonetheless I have no signs of life. At best when I run the Air Toolbox software it shows the presence of the Baytrail CPU (at times!) but that's it. No key combinations make a difference at all. And whilst the contact details of the physical store in Shenzhen I have have borne no replies at all, I'm yet to try teclast direct and given your experience am a bit worried that it may be a bit of a dead-end. I've spoken with an old friend of mine (Chinese girl who lived in Auckland 12 years and now back in Beijing) and she did a bit of digging on the Chinese forums when I told her about the issues I had. Some seem to be saying that the slower Biwin eMMC chip they are using could be creating a power draw issue that can wreak a bit of havoc for the motherboard over time. I can't see how solid state memory can cause issues like that but nonetheless it appears to be what's been said. My serial number is 2662P144993446 - and apparently the issue is known to have happened within a range of serials. What's your serial number - close to mine? Do you still have your teclast? If you could confirm I'd appreciate it as I want more ammunition to throw the book at these guys for when I'm back up in Shenzhen in coming months!

I doubt the issue is caused by eMMC, I am waiting for the battery to solder in place, something tells me it might be the battery issue. Now, what stupid architect connects the battery to the main board by 3 solder points instead of a basic plug? I will tell you - the Teclast one. If anyone needs the internal pics for whatever purpose - let me know.

mine died after 5-6 months. case: overcharging for 2 days (forgot to bring back home after charging at workplace). whatever other say about this, it's not first device i leave it overcharge, 1 day, 2 days, many time, but this device simply died. beside i'm using normal genuine other device charger (crappy ori 2.5a charger has been trowed away very long time ago). but to be honest -i don't care
let me say this, don't buy any crappy noname china product, teclast, chuwi whatever. simply get reliable brand outside. if you really love china, get lenovo, huawei, xiaomi, meizu etc. taiwan asus, acer etc. korea samsung, lg etc. other dell, hp, motorola, nokia, nexus, microsoft etc. sure with the same price, you will not bombastic spec out there, but it just work & reliable warranty. if you don't have much money, search for cheap preowned device at ebay.
but to be honest, invest little bit & simply get apple (in this case, ipad air2), or microsoft (surface 3) if you like. why? because for 100% money, you get 100% experience. for other brand, you pay for 50% ipad price, you only get 30-45% experience. noname china brand? pay 50% get 5-20% experience, seriously. use your brain calculator & calculate which is worth. i still have 1st ipad (like 6 years old? last ios5), still alive & use by my kids for watch online streaming & watch youtube (once a while, they have other device). the battery almost never died, watch all day will never kill the battery.

I agree. I have bought x98 air 3 m5c5 from OKQI, then flashed clean rom, everything was working ok and after 3 months, tablet had suddenly died. Black screen, only backlight, no dnx mode working. Probably some hardware issue. And yes, I had to pay postage costs for sending them tablet and another for sending it back to me ~ 35$ together. It took 2 months to complete whole procedure and get my repaired tablet back. Now it's working ok but don't know for how long So yeah, better buy more expensive one and from more reliable producer.

My Tablet shut down in Windows when I received it.
I attached copper plates for better Cooling, since then, my Tablet works.
I made this Chinese crap experience with my headunit of my VW. But that was company Erisin.
Sent from my LG-D855 using XDA-Developers mobile app

Hi
Has anyone any customer service return experience with Gearbest here ?

Guys, I agree with OP. I bought my Teclast X98 Plus II, and when It arrived the WI-FI was so poor, I had to open the tablet and solder extra cables. SD Card never worked properly and the battery is lasting way to little for 8000mAh. Also I have a 1440p screen and for whatever reason youtube does not play 1080p60. So far, my tablet works, but at first malfunction I am throwing it away and I won't bother to buy Teclast anymore.
If you want a tablet, go for Xiaomi, or something else.

NEVER NEVER NEVER buy Teclast
I also bought a X98 3G, and also broke down, huge battery drain even with a new battery, crazy screen behavior...
Waste of money
Never buy Teclast

Dear friends...my X98 (i have it less than a year) stopped and never start up again, i tried all methods that i found in internet and NOTHING!!! Also i try to reach the official company ant they ignore me totally....Be careful with this company....their items is totally un- trustworthy..After sales support is terrible, they dont respond to emails messages etc and generally they dont care about their customers......Too bad for this company. Try to find what you looking for to another brand.....

Read this before ordering.. [OnePlus Support horror story]

I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.

So why instead of going through all of this misery, didn't you just buy one on Swappa??? There are brand new, never used or opened, as well as lightly used, tested phones, often for the same or less money than ordering one.
I just bought one there; in fact, I have bought my last four phones there -- not a single problem with any of them. Very easy and trouble free way to get a new phone.

Wow I was thinking of buying this phone and canceling the Axon 7 since everyone says this has better performance, but after that story no thank you and the other one who essentially got robbed no thanks. Loving ZTE.

some people unfortunately have some bad luck and bad experiences, just b/c this happened to him does not mean it will happen to you, some people just dont have things go right for them, i don't think u should not get the phone off of his bad luck, that is just the way life works, somethings works for people and somethings don't, i had a great experience, i work for at&t mobility and i encounter people who do have such bad luck and we can't do anything for b/c of certain circumstances and yet for some others we can work wonders for. I think it just so crazy how life is on how somethings work out for some people and somethings just go so wrong for people. You just gotta find out what works great for u

it's strange that it was marked as "in stock" because I ordered mine on June 21th (shipping to France) and before I paid it was clearly marked that estimated shipping date was for June 30th, so 9th day later, plus 7 days for DHL shipping.
Anyway I had to go in another country for 2 weeks and sent it to my parents home.
In the end they sent it on June 27th, so 3 days ahead of estimated shipping date and DHL was long as it was told.
On your invoice, what is the "estimated dispatch date"? their stock may differ by continent but for Europe stock was already low.
Anyway you don't need to warn European buyers as it's not possible to order op3 for most European countries, until end of September I think.

This could have been the 2nd OnePlus 3 i ordered from them. The 1st one came within 3 days when they first announced it. Everything went just fine and i was pretty pleased with the phone itself.
In this case i had to go through the process with their so-called "Customer Support", which is one of worse situations I've ever been through and person after person I've talked to in order to solve this was giving me the same answer "Wait 24/48 hours more". This was going more than a week.
@Le_Zouave It said in stock that's why i continued from them and not from any other website, better of getting the product from the source - i guess. Plus, In the ticket when finally the decided that my order was not send, i asked if it would be send "NOW" proceed, if not refund me 'PLEASE', they continued with the 2nd order which stayed pending for 3 days.
@zulu657 I would have bought it from any other website that supported shipping to Cyprus - my country, but since it showed "in stock" and i my previous device came within 3 days i thought "why not".
Point here is, If everything goes as it should then you might get the products you ordered, IF anything goes wrong and you have to solve it with their Support center, then i feel bad for you.

genoxide said:
Read this before ordering.. [OnePlus Support horror story]
Click to expand...
Click to collapse
Nah man, already bought 3 phones from this company and they're pretty chill

Mine was fine. Enough said. Scare tactics. Are you paid by a competitor?

Also got mine within 3 days. I was really surprised at how fast it was delivered. On the other hand I have been waiting for a delivery from America (I'm in Austria) for nearly a month. Sometimes the packages get held in customs and can stay there for weeks. Either way a bit of patience if all you need. No point getting all worked up over something so petty. First world problems, am I right? Lol

But still...
This phone is a beast...
Nevermind the cs. All cs are almost the same they are like robots programmed to say what they are about to say.

To answer all,
 @GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
 @camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
 @marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.

genoxide said:
To answer all,
 @GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
 @camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
 @marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.
Click to expand...
Click to collapse
Like I said a bit of patience is all that is needed, I'm sure it will be resolved. Still a first world problem.

For me all went smooth, even came earlier than estimated time, shipped to Croatia and in ten days after placed order I got it. No problems or anything whatsoever.

i bought total of 3 oneplus.3 never had issue. one phonr was even in my hands 2 days after payment which is insane
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

genoxide said:
I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.
Click to expand...
Click to collapse
At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

speedyjay said:
At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.

genoxide said:
The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.
Click to expand...
Click to collapse
Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

speedyjay said:
Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Nope. I opened a case with Paypal for a refund 4 days ago.

I still wouldn't go as far as to say that this is appalling service. It's just a classic case of bad luck. Not every company has made their millions abiding by the book. If companies didn't make mistakes, they'd definitely be something wrong.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

[DISCUSSION] OnePlus 5 for Canadian Users

What's poppin XDA
My first OnePlus device was the OnePlus One that I got with an invite way back in 2014. That set me back about $380, but now that our dollar is in the gutter, this device is going to be setting me back way more. I will probably be purchasing this device regardless, but before then, anyone have pre-purchase thoughts?
(and yes, the moment I get this device I will be working on bringing up CarbonROM for it)
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Hey
I was considering starting a thread for us up North, thanks for starting the discussion already
As you already alluded to one area I am worried about is the retail price for the device given our weak currency.
I do hope that OnePlus continues their staunch commitment to the development community. I love the fact that the OnePlus 3/3T rivals even the Pixel devices for third party ROM support.
If they could add dual front facing speakers would be fantastic, coupled with a large enough battery could win me over. Oooh the wait is is feeling like forever!
Sent from my ZTE A2017U using Tapatalk

My particular Canadian OnePlus 5 requirement is that the phone fully supports Rogers LTE bands. I would be buying an unlocked version and definitely not from Rogers or any other telecom. I am also a hacker who expects all the same flexibility seen from OnePlus for the 3 and 3T. If that is so then it will be a smooth transition from my Nexus 5 which was rooted within my first 10 minutes of fully charging.
Also I'd expect local price not to be different than the exchange rate of the same product sold in the US. No gouging tolerated. I wonder if OnePlus will use Amazon as an exclusive distributor as they are in other counties or you'll still have the option of buying through the OnePlus web site? Sometimes I feel that Amazon.ca price gouges specifically on phones.

Dude, I remember you doing the Temasek build for the opo. I have an OP3, right now but will probably update to the OP5, once out. Which Rom are you building for now. Just Carbon Rom or others.? Also any thought on bringing EAS to OP5. I know the main dev. Zach or RenderBroken, which ever name you want to go by is planning on buying and developing for the OP5.?
kwoktopus said:
What's poppin XDA
My first OnePlus device was the OnePlus One that I got with an invite way back in 2014. That set me back about $380, but now that our dollar is in the gutter, this device is going to be setting me back way more. I will probably be purchasing this device regardless, but before then, anyone have pre-purchase thoughts?
(and yes, the moment I get this device I will be working on bringing up CarbonROM for it)
Click to expand...
Click to collapse

DarKAngel1234 said:
Dude, I remember you doing the Temasek build for the opo. I have an OP3, right now but will probably update to the OP5, once out. Which Rom are you building for now. Just Carbon Rom or others.? Also any thought on bringing EAS to OP5. I know the main dev. Zach or RenderBroken, which ever name you want to go by is planning on buying and developing for the OP5.?
Click to expand...
Click to collapse
Hey, I actually didn't build temasek but I did Pure Nexus and SlimSaber with Sultanxda's CAF trees. And yes I'll probably just be doing CarbonROM as that is my main project. I've heard that porting EAS is a pita and I'm not sure if that's something I want to spend my time doing. Hopefully my buddy Zach can do that for us

OK kool either way. Good to see a good dev, getting an op5.
kwoktopus said:
Hey, I actually didn't build temasek but I did Pure Nexus and SlimSaber with Sultanxda's CAF trees. And yes I'll probably just be doing CarbonROM as that is my main project. I've heard that porting EAS is a pita and I'm not sure if that's something I want to spend my time doing. Hopefully my buddy Zach can do that for us
Click to expand...
Click to collapse

Actual costs for us up north
Hola
Just sharing my order details to provide costs:
1 x OnePlus 5 Slate Gray 6GB RAM + 64GB Storage --- CAD$ 649.00
1 x OnePlus 5 Exclusive Welcome Bundle --- CAD$ 109.80 but discounted to CAD$ 54.90 for early bird purchase
Includes
Dash Type-C Cable 100 cm
OnePlus Bullets (V2) White
OnePlus 5 Protective Case Karbon
OnePlus 5 3D Tempered Glass Screen Protector Black
Subtotal CAD$ 758.80
Discount CAD$ 54.90
Tax CAD$ 91.50
Shipping CAD$ 0.00
Grand total CAD$ 795.40
No shipping info provided yet.

Checking out the OnePlus site using the early adopter code "Clearer Photos" I could see the $649 (6GB/64GB) and $719(8GB/128GB) prices. Their not much higher than the straight US exchange rate for today.
I compared that to Amazon.ca prices for a Galaxy S8 that included a Samsung warranty (~$986CND 4GB/64GB). Sure it has expandable storage and a larger wrap around screen and arguably a better camera but that price difference, at least for me is too much.
Unless the reviews really hate the OP5 then the 8GB/128GB Midnight Black version is for me. At least the Verge's hands on review hammers the OP5 Camera but for me price and developer/openness mean more plus I don't care about the IP rating. I would have liked a QHD mode but I still look at my color tuned Nexus 5 1080p screen and its great for the screen size. Obviously your feature preference is completely personal.
I'd like to hear what DAC their using and how the headphone audio quality holds up. Right now I'm likely to buy in after the more in depth reviews are posted from my usual trusted sources.

WARNING: Standard Shipping & Hidden Customs Fees
OnePlus is including the following warning to all Canadian purchases in your order confirmation:
"Canadian customers: please be aware that with Priority shipping, all customs fees are included in your total at checkout. Should you be charged again by DHL, send us your tax invoice and we will reimburse you. With Standard shipping, we don't charge customs fees at checkout, however the US Postal Service may collect this from you while your package is in transit."
If you are concerned about these possible hidden customs fees and you already have made your purchase you cannot simply have OnePlus change the delivery method even if has not been shipped. To be fair this information is posted in the FAQ section of the OnePlus web site. See:
Do I need to pay custom or Import charges?
How do I change my shipping method after placing my order?
Admin please make this a sticky post.

Hola
So I don't get it... I am reading from the https://forum.xda-developers.com/oneplus-5/how-to/oneplus-5-delivery-shipping-status-t3624695 that some of us Canadians have already received notice of actual shipping or actual date of delivery. I have not yet received any info other than DHL showing that shipping info has been received, the OnePlus order page a potential delivery date of June 26.
Have any of you seen any updates to your shipping info? I am in the GTA, about 30 min drive to the main DHL cargo center near Pearson airport. Yes I am one impatient SOB

I got my phone delivered today about an hour ago

QAM said:
Hola
So I don't get it... I am reading from the https://forum.xda-developers.com/oneplus-5/how-to/oneplus-5-delivery-shipping-status-t3624695 that some of us Canadians have already received notice of actual shipping or actual date of delivery. I have not yet received any info other than DHL showing that shipping info has been received, the OnePlus order page a potential delivery date of June 26.
Have any of you seen any updates to your shipping info? I am in the GTA, about 30 min drive to the main DHL cargo center near Pearson airport. Yes I am one impatient SOB
Click to expand...
Click to collapse
Mine is showing as shipped with DHL tracking number but only states shipment information received. No movement yet

DespairFactor said:
I got my phone delivered today about an hour ago
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Click to collapse
Thought I'd ask but where did it ship from? And was your delivery info up to date? I assume it came via DHL as well right?

CephiroX said:
Thought I'd ask but where did it ship from? And was your delivery info up to date? I assume it came via DHL as well right?
Click to expand...
Click to collapse
LA and yeah, it was. DHL delivered too.

DespairFactor said:
LA and yeah, it was. DHL delivered too.
Click to expand...
Click to collapse
Dang, I guess mine is taking a bit longer haha. Still sitting in LA with just the generic 'received shipping info' oh well.

Mine is showing picked up by DHL with tracking. And showing for delivery tomorrow June 22 in Vancouver

still processing for me, should have deployed today but i guess it will tomorrow, eta would probably be monday......

My device is arriving tomorrow! 0.o
(already doing behind the scenes stuff while waiting for it to arrive )

3DSammy said:
My particular Canadian OnePlus 5 requirement is that the phone fully supports Rogers LTE bands. I would be buying an unlocked version and definitely not from Rogers or any other telecom. I am also a hacker who expects all the same flexibility seen from OnePlus for the 3 and 3T. If that is so then it will be a smooth transition from my Nexus 5 which was rooted within my first 10 minutes of fully charging.
Also I'd expect local price not to be different than the exchange rate of the same product sold in the US. No gouging tolerated. I wonder if OnePlus will use Amazon as an exclusive distributor as they are in other counties or you'll still have the option of buying through the OnePlus web site? Sometimes I feel that Amazon.ca price gouges specifically on phones.
Click to expand...
Click to collapse
It doesn't support band 13 for LTE on Rogers

dpsi said:
It doesn't support band 13 for LTE on Rogers
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Click to collapse
I'm still hazy on what impact not having band 13 will have when using LTE on Rogers. My initial Googling didn't reveal anything substantial. I think the OP3T had the same missing band and there are lots of posts with people on Rogers with LTE access and speeds?
Do you know what the impact is? My OP5 is actually on the DHL truck out for deliver as I write this.