Split SMS not being received - Sprint LG G4

I have the new LG G4 from Sprint. I have already gotten my phone replaced, done PRL updates, and factory resets. Both phones have suffered from not being able to send SMS split messages. Any messages that need to be split are rarely received by the recipient. This happens with multiple people, so it is not just one recipient. One example is when I send a message that is longer than 160 characters to my girlfriend who is on the same plan with me, using my previous Galaxy s4. I have to send the same message 4 or 5 times for her to receive it. She never receives any other of the multiple copies that I sent. I had the Galaxy S4 for two years through sprint and never witnessed the problem. I am in the same locations each day. Is anyone else having this issue or is there anything I can do. I have been to the Sprint store multiple times and they determined it was a device issue the first time. Got a new device and the issue is exactly the same. It is very frustrating since over the past two years I never had the issue and now I do after switching plans and phones.
Any feedback would be appreciated.
Thanks

I'm getting an error about 40% of the time just sending regular messages. Also missing phone calls and just getting voice mails.

Related

Go SMS / receiving multiple

I've been having issues with Go SMS, where every incoming message I get will be timestamped incorrectly (like 6 hours prior) and will therefore show up at the beginning of each respective conversation list. That issue only exists in Go SMS, the stock messenger app and Chomp work just fine so I'm sticking with Chomp for now. (don't lecture me on why one is better than another, I'm not here for that)
I've also been receiving messages multiple times over the last couple of days. I don't recall it being an issue until just one or two days ago and it's only once in a blue moon, but the same message will come in 3 or 4 times, and it happens with different people, whether my phone is already on or if it's off. Can't seem to find a common denominator here.
Just wondering if anyone else has run into either of these issues yet. If it's something that factory resetting and re-flashing doesn't help, I'll return it for a different one.
Same problem here. It has to do with the delivery reports. You'll notice if you turn them off the timestamps will be correct.
I've tried changing the 'change delivery offset' option which is somewhere in the GOSMS settings, but it only works 50% of the time..... I checked in my stock messaging app AND handcent SMS and the delivery reports don't work there either (it shows as Unsuccessful in Handcent, and a red icon in Stock Messaging). I've read somewhere around here that if you are having trouble with SMS, your sim card is most likely bad.
If any other users could tell us if their delivery reports work/don't work, we can sort of narrow it down to either a bionic problem, or just the sim card.
Gotcha, I'll play with delivery reports and see what happens. I didn't run into this issue with my Charge though, and I'm using the same SIM. I'll report back soon.
I had the multi message issue about a week ago, but after the Go SMS update last week it stopped. Haven't had it since and have not noticed a timestamp issue personally.
I have the latest version of GoSMS and it still does it, coincidentally for certain contacts though, mostly those on other networks.
triton302 said:
I have the latest version of GoSMS and it still does it, coincidentally for certain contacts though, mostly those on other networks.
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Click to collapse
I restarted my phone this morning and now everyone that I receive a message from, comes in 3-4 times every other message I receive... WTF.

[Q] Droid 4 losing texts?

Since getting my Droid 4, I've had issues with not receiving texts, and sending texts but the recipient telling me they never received it. Upon calling VZW TS, I was told its something on the other person's end as their system isn't registering my texts at all. Given that it is consistently happening with only me and random other people, the problem has to be happening on my end. They've replaced the phone three times at this point, so it isn't a phone issue. I tried using GhostlySMS to make sure it wasn't the old SMS bug, but if the texts aren't even registering in VZW's system, I'm not sure why that would have worked--just shooting in the dark. Any thoughts?
I recommend requesting a replacement SIM card. I had some 4G connection issues and that solved them. The card if free from a VZW coorporate store or customer service, but some retail stores may charge $10.
This may or may not help you but -- something similar happened to my brother, on his old Droid X. The culprit? He had synced with Facebook, which added a '1' before a few phone numbers. The 1 stopped the texts from going through.
That was a REAL PITA to troubleshoot, because one of the people who couldn't get texts was me, and we don't live in the same geographic location

SMS Not Receives by Recipient

I'm experiencing a strange problem. I recently upgraded to a note 3 and my wife recently upgraded to an iPhone 5s. Ever since these upgrades my wife has not been receiving my SMS messages. She is able to receive MMS messages from me. Others that have the 5s can receive SMS from me. Had anyone else experienced this?
Sent from my SAMSUNG-SM-N900A using Tapatalk
serpent2005 said:
I'm experiencing a strange problem. I recently upgraded to a note 3 and my wife recently upgraded to an iPhone 5s. Ever since these upgrades my wife has not been receiving my SMS messages. She is able to receive MMS messages from me. Others that have the 5s can receive SMS from me. Had anyone else experienced this?
Sent from my SAMSUNG-SM-N900A using Tapatalk
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you didn't de-register from iMessage..you have to do this otherwise it'll keep going to your inactive apple acct..the geniuses over at the genius bar didn't tell you that I suppose
I don't think this is it. I had a Note 2 before upgrading to the Note 3 and I didn't experience this problem with the Note 2. I've been on the phone with AT&T tech support on this issue and they now suspect something is wrong with my wife's iPhone 5S because they can see the message getting sent from my device (Note 3) to her device (iPhone 5S) across their network. Yet it doesn't show on her phone. Actually, just yesterday my wife received all of the SMS messages I've sent to her over the last few days all at once -- something like 24 messages. So far she's been receiving my SMS messages as normal now since they all came in at once yesterday so I don't know what the problem was. Tech support wanted her to do a factory reset on her phone, but she didn't do that because it would erase all her text messages.
UPDATE:
I'm pretty confident I know how to duplicate the problem now. This seems to happen when I turn on SMS support in Google Hangouts. I'm using Hangouts build 2.0.217 and as soon as I enable Settings->SMS->Turn on SMS in Hangouts I experience this problem. I have no idea why it happens and why it happens only for a specific phone number. I've turned off that setting and am back with using the stock messenger now. I hesitate to turn it on again because it usually takes a few days for all the messages I send to get to my wife's phone.

Not Receiving Text Messages Intermittently

Is anyone having the issue of not receiving text messages from different people on T-Mobile S8? There are several people that text and I don't receive the text messages. My wife is in the same network as I'm with an iPhone 7 Plus, a friend of mine in the T-Mobile network as well with an iPhone 7. A coworker in the sprint network with an iPhone 5S and a friend of my on T-Mobile with an S8. Sometimes I don't receive their messages. My Friend with the S8 sometimes doesn't receive mines. Anyone has this issue? I have several weeks with this issue and it's frustrating.
llaugerm said:
Is anyone having the issue of not receiving text messages from different people on T-Mobile S8? There are several people that text and I don't receive the text messages. My wife is in the same network as I'm with an iPhone 7 Plus, a friend of mine in the T-Mobile network as well with an iPhone 7. A coworker in the sprint network with an iPhone 5S and a friend of my on T-Mobile with an S8. Sometimes I don't receive their messages. My Friend with the S8 sometimes doesn't receive mines. Anyone has this issue? I have several weeks with this issue and it's frustrating.
Click to expand...
Click to collapse
For the past few weeks I have been reading about text messages not being delivered/received on different networks. Some Google Pixel phone users face this as well and google said that this will be fixed in November's update. I haven't noticed any issues with my text messages. Looks like you have a mixture of Android and iOS devices and these usually didn't play well together especially in group chats I know some iPhone users would temporarily turn off iMessage to have a proper group conversation.
Charkatak said:
For the past few weeks I have been reading about text messages not being delivered/received on different networks. Some Google Pixel phone users face this as well and google said that this will be fixed in November's update. I haven't noticed any issues with my text messages. Looks like you have a mixture of Android and iOS devices and these usually didn't play well together especially in group chats I know some iPhone users would temporarily turn off iMessage to have a proper group conversation.
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Click to collapse
Thank you for the speedy reply. I'm not doing group conversation. They're individual text messages. It's random that's the worse. It can be working fine and then it just breaks. I have tried with the Samsung Stock Messaging app and the Google Messages App as well.
I am having the same problem. I tried clearing messing app cache and system cache, but this has not solved the problem for me. I am considering a factory reset next.
I have an unlocked s8+ on verizon and I also am intermittently not receiving texts. Co-workers and I tested it yesterday and I was intermittently not receiving texts from a windows phone on sprint, a unlocked note 8 on verizon and an iPhone 6s+ on verizon. I would receive a majority of the texts, but once in a while I would miss one... Issue seems to be with my s8+.
erikcave said:
I am having the same problem. I tried clearing messing app cache and system cache, but this has not solved the problem for me. I am considering a factory reset next.
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Click to collapse
Please let me know if that resolve the issue. I spoke with Samsung. The said before you do a factory reset to make sure to remove the google account and the samsung account.
andicapped6 said:
I have an unlocked s8+ on verizon and I also am intermittently not receiving texts. Co-workers and I tested it yesterday and I was intermittently not receiving texts from a windows phone on sprint, a unlocked note 8 on verizon and an iPhone 6s+ on verizon. I would receive a majority of the texts, but once in a while I would miss one... Issue seems to be with my s8+.
Click to expand...
Click to collapse
My Friend also has an S8 and he's having issue receiving text as well and we're both on T-Mobile network. I don't think it's a network issue.
llaugerm said:
Please let me know if that resolve the issue. I spoke with Samsung. The said before you do a factory reset to make sure to remove the google account and the samsung account.
Click to expand...
Click to collapse
I am factory reseting now. One frustrating thing about this problem is that I won't know if it fixed it or not unless someone tells me they texted me and I didn't reply.
BTW, I am pretty sure Samsung customer service employees don't know anything. They wanted me to send my phone in for repair without even trying any troubleshooting first.
I am so frustrated with this problem. Its a basic feature of any smartphone to be able to text and expect you would receive one, but not the case. Mine goes from never receiving or sending at times, to getting multiple copies of the same text. Way to go Samsung to destroy a great product. Problem is they haven't acknowledged or done anything about it.
Same on S7 edge
TLDR: same issue on my Tmo S7 Edge last few weeks. Not just S8 problem.
Full: So interesting - I came here to look at S8 reviews etc, just dropped my S7 edge and busted my glass. Thinking about upgrade to S8 vs fixing glass for $275, partially because of my intermittent text issues on S7. Samy symptoms. Just with a few contacts I regularly communicate with, mix of Android and iPhone, mix of carriers. No way to know I've missed one until they ask if I received. They get 'sent' reciept like normal no matter what. No apparent impact on my ability to send - they get all of mine. Just sporadic recieving problems . Tried clearing cache, switching SMS apps, resetting APN, etc...but no luck. Factory reset is next. Then have to decide on what to do next...S8 or Pixel 2, or fix screen.
Same problem with mine and my wife's S7s. It's sproadic, not related to carrier or phones, or even locations. It's very frustrating that TMobile won't acknowledge there's a major issue here that is affecting a lot of people.
I used to have the problem as well. Then I dumped all SMS apps I used to use, and went back to ORIGINAL app that came with the ROM, and problem disappeared.. So my question is - Do you have messages not received/Sent with the ORIGINAL built in app?
Also - Oreo Beta can be downloaded today. Seems like Google have a fix (to whatever the bug was) anyways.
Same problem with S8 on Sprint. It's not a carrier issue, it's Samsung (or Android). There is no help. Nothing from Samsung or Sprint. I've missed so many important messages, at least 6 a day. At least my fiance knows about the problem, and if I don't respond she'll shoot me a screenshot showing me what I missed. Until she started that, I had no clue how many texts I was actually missing. I've been to Sprint, on the phone with Sprint, on the phone with Samsung. They're all useless and won't do anything. I've already done factory reset, changed from Google messages back to stock, turned off all entrance enhanced features etc, cleared cache, changed network mode from automatic to LTE/CDMA. Nothing helps. The problem continues. So we're all stuck with a broken product until Google/Samsung fixes the problem. Who knows when that will be. I'm highly angered about this problem, it's BS. I'm trying to get Sprint to let me out of my lease without fees, but so far that's going nowhere. So I'm paying for a phone that is broken.
Sent from my SM-G950U using Tapatalk
I had this issue, the fix was to add the app to the unmoitored battery settings. Ever since I did that, all my texts have come through.
joshuadjohnson22 said:
I had this issue, the fix was to add the app to the unmoitored battery settings. Ever since I did that, all my texts have come through.
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Click to collapse
I have yet to try that! Will give it a go right now. Thanks!
Sent from my SM-G950U using Tapatalk
---------- Post added at 03:14 PM ---------- Previous post was at 03:05 PM ----------
joshuadjohnson22 said:
I had this issue, the fix was to add the app to the unmoitored battery settings. Ever since I did that, all my texts have come through.
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Click to collapse
Were you using the stock Samsung messaging app? Or something different? I'm able to do that for Google messages, but not the stock Samsung messaging app
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Pluto6 said:
I have yet to try that! Will give it a go right now. Thanks!
Sent from my SM-G950U using Tapatalk
---------- Post added at 03:14 PM ---------- Previous post was at 03:05 PM ----------
Were you using the stock Samsung messaging app? Or something different? I'm able to do that for Google messages, but not the stock Samsung messaging app
Sent from my SM-G950U using Tapatalk
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Click to collapse
I use a 3rd party, not sure about the stock one. I think the app is going to sleep and missing texts.
Same problem here. Been going on for months. Completed the following: Formatted phone, deleted txt message DB, used stock sms app, and used already activated sim to test. I just activated a new sim and will see what happens.
It might be the sleep mode or saving battery issue.
Do messages come through with wifi?
Had the problem with samsung app but not with Google messages.
llaugerm said:
Is anyone having the issue of not receiving text messages from different people on T-Mobile S8? There are several people that text and I don't receive the text messages. My wife is in the same network as I'm with an iPhone 7 Plus, a friend of mine in the T-Mobile network as well with an iPhone 7. A coworker in the sprint network with an iPhone 5S and a friend of my on T-Mobile with an S8. Sometimes I don't receive their messages. My Friend with the S8 sometimes doesn't receive mines. Anyone has this issue? I have several weeks with this issue and it's frustrating.
Click to expand...
Click to collapse
If you are not receiving text messages from iPhone owners it's because the iPhone owner doesn't have their phone set up right. There is a setting on the iPhone in imessages that has sms and a check box. That is for people that don't have imessage, they check that box and anyone who has Android phone will now get text message.
I have both iPhone 8 & Galaxy S8.
Vinny [emoji631]
Sent from my SM-G950U using Tapatalk

Not receiving texts all the time

I've been having a weird problem. I don't always receive my text messages from certain people. There have been times where I don't receive messages from my wife. My dad sent me a text the other day and I received it 5 hours later.
I called ATT and they have a work order and will check the tower. Have had the xz1c for about 3 years now and never had an issues.
I figured out the problem. I had to update the google messages app.

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