D5803 broken sim slot? - Xperia Z3 Compact Q&A, Help & Troubleshooting

Hi people, after spending hours and hours looking at the forum and google about my problem i decided to start this topic because i could not find the solution
the fact is: i have a z3c (D5803), buyed in amazon in a travel, then i get back to my country with my new phone, and when i arrived, i found that the phone never detects sims cards! already tried with several diferent sim's, roms, and have no luck
when i put a sim in the slot, the phone recognizes that a sim is inserted and then reboot, but after that, it boots and when it finishes booting, i can see the message "no sim card found"
phone has actually instaled this rom: 23.0.1.A.5.77 - Unbranded - GEL [Latin America] (1290-6916) (i am from Uruguay)
model D5803
SI 1290-0543
any ideas?
thanks in advance!

Any ideas?

Is the phone operator locked?
Did you flash that firmware from Latin America or it was already loaded?

istux said:
Is the phone operator locked?
Did you flash that firmware from Latin America or it was already loaded?
Click to expand...
Click to collapse
unlocked version, also tryed latin american firmware unlocked and i have no luck
the fact is that the phone says "no sim card detected", instead of no service or no signal

birri said:
unlocked version, also tryed latin american firmware unlocked and i have no luck
the fact is that the phone says "no sim card detected", instead of no service or no signal
Click to expand...
Click to collapse
Then the only explanation is that it's broken.
Return it to Amazon, they usually have a very good return service. I hope it works in country too

istux said:
Then the only explanation is that it's broken.
Return it to Amazon, they usually have a very good return service. I hope it works in country too
Click to expand...
Click to collapse
any way to test if sim card slot is broken? (it is really difficult to send back the phone to USA for warranty from here..)

birri said:
any way to test if sim card slot is broken? (it is really difficult to send back the phone to USA for warranty from here..)
Click to expand...
Click to collapse
You did everything you had to do.
Did you test the phone in USA before backing home?
Try to look inside the slot, maybe one of the six pins is bended...

Yes, I already tried putting a small paper between Sim card and Sim housing in order to push the Sim over the Sim pins of the phone, no success..
I could not test it in USA because I do not have a Sim, but it is hard for me that the Sim slot could be broken, I have never seen something similar before
Do you know any specialized place to ask?

Also tried putting the empty Sim card housing (just to see if phones reboot without Sim) and it does not reboot! So it means that in any way the phone detects the Sim, but it does not work

birri said:
So it means that in any way the phone detects the Sim, but it does not work
Click to expand...
Click to collapse
That's why the first idea was it could be operator-locked.
Open the phone dial pad and press *#*#7378423#*#*, then tap on Service info > Configuration
and read your "rooting status"
Usually operator-locked phones give "Bootloader unlock allowed: NO"

istux said:
That's why the first idea was it could be operator-locked.
Open the phone dial pad and press *#*#7378423#*#*, then tap on Service info > Configuration
and read your "rooting status"
Usually operator-locked phones give "Bootloader unlock allowed: NO"
Click to expand...
Click to collapse
It returned yes

birri said:
It returned yes
Click to expand...
Click to collapse
Then your hardware is broken. It's not software related at all
I suggest you contact Amazon and try to find a way to send the phone.
If you can't, then try with a Sony repair center, as the warranty should cover this kind of problems.
Good luck!

It is hard to believe for me that ir could be a hardware problem, I mean the phone works great! I could not imagine what can happen that could make this problem, any idea of a specialized place to ask?

any suggestions?

Related

Kaiser would not load with a SIM card in

Hi there.
I've got this Kaiser that doesn't load when the SIM is inserted.
It works perfectly without the SIM. Also when the device is on and i stick the sim card it shuts down.
Its not on warranty or anything, also aint mine, but if i fix it i get to keep it(i hope) so please help if u know how to.
azik said:
I've got this Kaiser that doesn't load when the SIM is inserted.
Click to expand...
Click to collapse
Have you tried a different SIM card?
azik said:
Also when the device is on and i stick the sim card it shuts down.
Click to expand...
Click to collapse
Thats normal. The SIM card should be inserted/removed with the device off.
PsyOpWarlord said:
Have you tried a different SIM card?
Thats normal. The SIM card should be inserted/removed with the device off.
Click to expand...
Click to collapse
Just did it again to make sure. Completely powered off the device by removing the battery, inserted the SIM, turned it on. When it got the green Windows Mobile screen it just died.
Also tried it with a different SIM from a different operator
Give more info about your device such ROM, radio, SIM unlocked or no, HardSPL, etc...
azik said:
Just did it again to make sure. Completely powered off the device by removing the battery, inserted the SIM, turned it on. When it got the green Windows Mobile screen it just died.
Also tried it with a different SIM from a different operator
Click to expand...
Click to collapse
I am purely going on a guess here. Is the phone stolen or did someone just find it? Sounds to me like the SIM has been locked as well as the IMEI by the original service provider. If you insert the SIM card while it is powered off and then power it on and it doesn't boot bast the windows screen and with the SIM card out, it boots normally, sounds like a service lockdown on a phone reported stolen or lost.
svcglobal said:
Give more info about your device such ROM, radio, SIM unlocked or no, HardSPL, etc...
Click to expand...
Click to collapse
ROM: dutty's WM6.1 (the lat one from here)
radio version: 1.65.14.06
protocol 25.81.40.02W
I have also HardSPLed it. It was doing the same with factory settings and it does the same after i updated everything to the most recent version.
P1Tater said:
I am purely going on a guess here. Is the phone stolen or did someone just find it? Sounds to me like the SIM has been locked as well as the IMEI by the original service provider. If you insert the SIM card while it is powered off and then power it on and it doesn't boot bast the windows screen and with the SIM card out, it boots normally, sounds like a service lockdown on a phone reported stolen or lost.
Click to expand...
Click to collapse
The unit was bought in a bulk by local British Petroleum (BP) office, so the stolen or found unit version doesn’t really suit the case and nobody is really gonna deal with warranty because of one device.
Also it shuts itself down very quickly. Normally the green screen lasts about 15 seconds or so. With a SIM card in it wouldn’t even last 3 secs, therefore it doesn’t even get connected to the network (I think) and shuts itself down.. Also if the IMEI is blacklisted I don’t think the network has the ability to shut down the device, you just won’t be able to make or receive calls.
azik said:
ROM: dutty's WM6.1 (the lat one from here)
radio version: 1.65.14.06
protocol 25.81.40.02W
I have also HardSPLed it. It was doing the same with factory settings and it does the same after i updated everything to the most recent version.
Click to expand...
Click to collapse
Are you absolutely sure that the SIM is being inserted correctly? Look at the drawn on the SIM's lock door.
svcglobal said:
Are you absolutely sure that the SIM is being inserted correctly? Look at the drawn on the SIM's lock door.
Click to expand...
Click to collapse
I was hoping that it would have been something simple like that. but no, i was dealing too much with these HTC's. I will post a video of what it does later on today.
here's the video
azik said:
here's the video
Click to expand...
Click to collapse
If you leave the sim card out does it boot normally?
OK right after i made the video i left it on charge for couple of hours. i picked it up, turned it on and it booted up. it didnt boot with a sim card for a week and now it does. (i sound like a dumb blonde now)
HOWEVER
it wouldnt register on the network. it doesnt matter wheather it is automatic or manual it just doesnt get connected. i can do a manual search and see the list of networks but when i select my provider it doesnt connect. no probs with the network as i use it in my Herald.
UPDATE
Overhere we have two main mobile operators. One is Bakcell another one is Azercell.
What happens now is that it works fine with Bakcell chips but doesnt with Azercell.
Both of the operators arent that advanced yet to have some sort of restrictions etc to ban the handset or whatever. They dont even have 3G so there.
So, there i am. Stuck with an operator i do not need anyways(cuz the company is not paying for it) What could be a possible solution?
Interesting, any chance to get another Azercell SIM, just for be sure that is really the network?
So many (as you said) blonde mistakes, so double check every test.
svcglobal said:
Interesting, any chance to get another Azercell SIM, just for be sure that is really the network?
So many (as you said) blonde mistakes, so double check every test.
Click to expand...
Click to collapse
i did check it with two Azercell SIMs. i also have a UK T Mobile SIM, which wudnt register on Azercell but works on Bakcell.
Do you guys think a radio downgrade would solve this issue ?

No Service- HELP!!!

I bought new TyTN II, and when I insert my sim card, he doesn't recognize it, in the top of the screen is text NO SERVICE. In the start/settings/connesctions/connection setup, there is no my country to select, or my operater. Does the new cooked ROM may solve my problem? Please help...
buware said:
I bought new TyTN II, and when I insert my sim card, he doesn't recognize it, in the top of the screen is text NO SERVICE. In the start/settings/connesctions/connection setup, there is no my country to select, or my operater. Does the new cooked ROM may solve my problem? Please help...
Click to expand...
Click to collapse
Sounds like its sim locked to me read the WIKI PAGE you will get everthing off there as to what to do
I was trying to find something about sim lock, but there is no free solution, just paying... But, are You sure that my problem is locked sim?
buware said:
I was trying to find something about sim lock, but there is no free solution, just paying... But, are You sure that my problem is locked sim?
Click to expand...
Click to collapse
Does it say no sim card, or just no service. If it doesn't recognize the sim card. then it is probably sim locked. If it recognizes the sim card, but just offers no service, it could just be your connection settings.
buware said:
I was trying to find something about sim lock, but there is no free solution, just paying... But, are You sure that my problem is locked sim?
Click to expand...
Click to collapse
Do as this thread goes it will do all you need
http://forum.xda-developers.com/showthread.php?t=433835
Hello,
I didn't want to start a new thread, because this one is somehow connected with my problem
So here it is:
I've been using my phone for about a month, it used to show full network ect. My friend gave me an anthenna for gsm mobiles (well, sometimes it didnt work properly when I was in the basement i.e.) so i tried it. Worked perfectly, except it was sticking out. So i thought that I don't want to use it and disconected it. Since then it shows no service, sometimes "1 dot" in network display. Tried hard reset - didn't work. When i put the anthenna back, it shows full network again.
Please, tell me, what should I try.
Thank you in advance
I seem to recall reading somewhere here that once you put in an external antenna, something gets tripped and the phone will only work with an external antenna from that point on.
Sorry -- don't recall any details. Try searching.

SIM network lock after reflashing of JM5

Dear all,
I need help!I have an unbranded Galaxy S and I usually update the firmware without any problem(until now!!). Few days ago I flashed for the first time JM5 firmware without any problem. Today I had to reflash the JM5 firmware. Everything was ok but when I booted my phone I had the message: "SIM network unlock PIN"!!!!I'm going crazy because I cannot unlock the SIM!!!What's happened? Please help me!!I tried to reflash with an old firmware but no chance to reset!!How can I proceed?
Thank you
Contact your operator for your PIN code, unless you have it in the letter that you got with your SIM card.
EDIT:
Actually: Did you buy the device from Handtec?
According to this thread, they got a batch of Orange-locked phones where they should've been unlocked.
Return the device to them to get a new unlocked one.
The problem is that the phone worked properly without any restriction for 20 days with the same SIM and now I noticed this problem!!!
I cannot also unlock my phone via websites that provide this kind of codes because I don't really know also the name of the opeator that is locking my phone!!
I think that this is an internal problem of phone but I don't know how to fix it.
Other ideas?
What on Earth, same issue here.
My phone just randomly got locked.
sturmeh said:
My phone just randomly got locked.
Click to expand...
Click to collapse
What do you mean? Do you mean that sometimes you are able to use your phone e sometimes no? How do you unlock your your phone?
I think that you have an imported device that was unlocked from the seller. When you have restored the factory settings, probably the unlock was... wiped... I have had the same problem after a factory reset; I'm Italian and my Galaxy is an imported item from Hungary or Austria, but I don't know the original provider that locked the device. I have phoned the Samsung Customer Care (the seller is on vacation until the end of august ) and, from the IMEI, they told me only that the device was producted for the Austrian market. Without the provider it's no easy to unlock the phone, but there is a service that I'm trying: unlocksamsung.co.uk - they are partner of Mobileunlocked.co.uk, but unlock only samsung and only using the IMEI number of the phone. In the meanwhile I've ordered a I-Smartsim 2008 from Ebay...
Bye.
Did you try reflashing a different firmware?
Sent from my GT-I9000 using XDA App
nick5000 said:
Did you try reflashing a different firmware?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
All from JF1 to JM5.
so that means the lock in the firmware ? I was under the impression that is was not.
Sent from my HTC Desire using XDA App
No, the network lock is firmware independent. I was able to flash various firmware without problems in first days. The lock appeared after the first Factory Reset using the vol-up+home+power combo.
rbnet.it said:
No, the network lock is firmware independent. I was able to flash various firmware without problems in first days. The lock appeared after the first Factory Reset using the vol-up+home+power combo.
Click to expand...
Click to collapse
I can confirm that the network lock is firmware independent, however my phone went into network lock before Factory Reset.
I did however try Factory Reset to fix it and it didn't help, nor did flashing several other roms, including the stock rom.
I contacted the point of sale and apparently they had a previous issue with a batch of phones but they did not expect it to happen again.
I hope if a replacement isn't honoured then we need to find a solution... :\
paky79 said:
What do you mean? Do you mean that sometimes you are able to use your phone e sometimes no? How do you unlock your your phone?
Click to expand...
Click to collapse
Once it showed up I haven't been able to use my phone as a phone.
When you enter your SIM PIN (if you have one), it then jumps to a full screen that asks for a NETWORK UNLOCK PIN.
Just to clarify, this is not PUK or PUK2, as I can use my sim in another phone just fine. ( G1 actually. )
Did you buy your phone from handtec? If so your phone is probably locked to Orange UK.
sturmeh said:
...
cut
...
Did you buy your phone from handtec? If so your phone is probably locked to Orange UK.
Click to expand...
Click to collapse
I don't know. I'm Italian, I bought it as an import "free" device and maybe the phone is from Austria or Hungary. I hope in a software workaround in the future. For now I'm waiting (and hoping in) an unlock code and/or the unlock sim buyed on ebay (till seller reopen at the end of the month...).
Bye.
Just to understand what this issue is about: now, when your phone is trying to connect to the Network, it checks your device's IMEI as "locked" and then negotiate a PIN Dialog?
sturmeh said:
my phone went into network lock before Factory Reset.
Click to expand...
Click to collapse
Now that is REALLY scary.. Can you please try to remember what you did, or what program were you using -->right before<-- the network lock got restored ???! Something must have made the Factory Reset trigger...
Same thing happened to me 2 days ago. I removed the sim from my phone and I left it without battery for ~16hours. When I put the sim back, I got the same message to enter SIM network unlock PIN.
Fortunately for me, my phone was unlocked via an unlocking service and I had the NCK code. The trick is that I cannot unlock the phone again using this code, but I can lock it to my network with it.
The weird thing is that now I can use my phone both on the network that it was previously locked and on the network that i locked it. So, my phone is now locked on 2 networks And the other thing is: I can enter as many unlock codes that I want. it is no more limited to 3 tries.
Stefanauss said:
Just to understand what this issue is about: now, when your phone is trying to connect to the Network, it checks your device's IMEI as "locked" and then negotiate a PIN Dialog?
Click to expand...
Click to collapse
I have a Network Lock.
*#7465625#
Uploaded with ImageShack.us
yaz00us said:
Same thing happened to me 2 days ago. I removed the sim from my phone and I left it without battery for ~16hours. When I put the sim back, I got the same message to enter SIM network unlock PIN
Click to expand...
Click to collapse
Tell me, have you unlocked it after you bought it?
rbnet.it said:
I have a Network Lock.
Click to expand...
Click to collapse
rbnet.it, let me try to clear things out and understand it:
A - Wasn't your phone dead?
B - What program did you use to check your locks?
Also i'd like to leave some general question for anyone who knows:
C - Do you think that if a galaxy S user unlocks its phone online using some kind of site, the phone will eventually lock himself up again?
D - Are the locks "predictable"? I mean, will the phone always do Network-Lock or always do Sim-Lock?
This scares me out a lot, my phone is locked to "TMN" (network only) but everything is OK as long as it stays that way... But i'm starting to believe that it won't
...
rbnet.it, let me try to clear things out and understand it:
A - Wasn't your phone dead?
B - What program did you use to check your locks?
Click to expand...
Click to collapse
A: No, it isn't dead It's network-locked on a foreign countries/provider: I can't use the phone section (call, mobile networks, etc) within Italian providers, but if I dismiss the pin request (or leave out the SIM), I can use any other functions.
B: a samsung code that check the status of the phone: http://ip208-100-42-21.static.xda-developers.com/showthread.php?t=721111
Bye.
Good news guys.
I contacted Handtec ( Place of purchase. ) and apparently it's a issue with Samsung Firmware or something.
The guy sent me a network unlock code, and it seems to work.
I haven't got the prompt again.
That's just what I was wishing for =)
Since yaz00us told us that his phone locked himself up, it had to be a Samsung Bug.
By the way, does the given code work for future times? If so i might ask mine right away... =)
thanks for the good news

[Q] Sim Network Problem

Hi there,
First of all congratulations on the forum. Very good stuff here.
I have a problem in a new Optimus Black. It says "Sim Network Block".
What it means?
Thanks in advance.
Greetings to all.
mano666 said:
Hi there,
First of all congratulations on the forum. Very good stuff here.
I have a problem in a new Optimus Black. It says "Sim Network Block".
What it means?.
Click to expand...
Click to collapse
1. Perhaps it's related to your GSM SIM card? What if your SIM inserted to another phone, is it the SIM card fine?
2. Do you have any other SIM card to be inserted to your OB phone? It still had error?
3. Where did you come from (country)?
4. Your ROM version (10A, 10B, 11A, or else?)
Sorry to answer with question, but AFAIK this case is "new" with LG Optimus Black, and you didn't mention such as those information..
Thanks.
Sound to me like a SIM lock, or to be more specific: like a network lock.
Some service providers "lock" the phones they sell to a specific SIM (SIM lock) or at least any SIM of this service provider/network (network lock). I don't know about other countries, but in Germany this is mostly used for cell phones that are sold as pay-as-you-go/pre-paid offers while "regular"/post-paid contracts mostly have phones without any lock.
Most times such locks can be removed by yourself, but it might be illegal in your country (depends on the country). Otherwise you could contact you service provider and ask for an unlock key - but you will probably have to be a huge "fee" for that...
And before you ask: nope, I have no clue how to remove the lock. ;-)
It's SIMlock. Go for eBay and by unlock code for ~3$. It's really cheap.
It's seems to be a SimLock. I've tried 3 different sim cards from different networks, it happens in all of them.
The codes in Ebay are secure? It seems so cheap.
Thank you all for the answers.
mano666 said:
The codes in Ebay are secure? It seems so cheap.
Thank you all for the answers.
Click to expand...
Click to collapse
Yes, no probs with them. Buyed one and it worked.

SIM Card problem (two verifications)

I have recently managed to install resurrection remix 5.0.2 on my Xperia SP and it works very well except for one major thing, sim card.
When I start my phone I will get a prompt to insert my pin. Nothing wrong here, if I insert incorrect pin I cannot unlock my sim card so it's detected correctly.
After that I will get another prompt to insert a pin, this time it's a little different and the problem with it is it doesn't work. If I input the same pin as I did before it will say "Request for unlocking network wasn't successful" so I can only cancel out of that which will leave my sim card locked.
When I tried to look into settingsI found that "Lock sim card" option was not checked and if I check it, it will ask my to enter my pin which again doesn't work.
I tried setenforce 0 in emulated terminal which did nothing.
Also I looked on internet for this problem with no solution I only remember reading about some script which maybe fixes this issue but I don't know where I saw it or if it actually works.
Flippy485 said:
I have recently managed to install resurrection remix 5.0.2 on my Xperia SP and it works very well except for one major thing, sim card.
When I start my phone I will get a prompt to insert my pin. Nothing wrong here, if I insert incorrect pin I cannot unlock my sim card so it's detected correctly.
After that I will get another prompt to insert a pin, this time it's a little different and the problem with it is it doesn't work. If I input the same pin as I did before it will say "Request for unlocking network wasn't successful" so I can only cancel out of that which will leave my sim card locked.
When I tried to look into settingsI found that "Lock sim card" option was not checked and if I check it, it will ask my to enter my pin which again doesn't work.
I tried setenforce 0 in emulated terminal which did nothing.
Also I looked on internet for this problem with no solution I only remember reading about some script which maybe fixes this issue but I don't know where I saw it or if it actually works.
Click to expand...
Click to collapse
The script was necessary years ago for a similar problem. Rr502 doesn't need it.
This problem sounds so strange, defectuve hardware could be to blame.
1. Please test your sim in another mobile phone.
If it doesn't work in there too, get a replacement sim from your operator.
2. Start from scratch. Go back to stock rom, test your sim. If it doesn't work then, you have to replace your mainboard. (Get one with unlockable bootloader!)
3. If all your hardware is fine, do ALL stock updates. 207 was the last one as far as I remember. Then, install rr502 again. It should work now.
Kaffeetrinker said:
The script was necessary years ago for a similar problem. Rr502 doesn't need it.
This problem sounds so strange, defectuve hardware could be to blame.
1. Please test your sim in another mobile phone.
If it doesn't work in there too, get a replacement sim from your operator.
2. Start from scratch. Go back to stock rom, test your sim. If it doesn't work then, you have to replace your mainboard. (Get one with unlockable bootloader!)
3. If all your hardware is fine, do ALL stock updates. 207 was the last one as far as I remember. Then, install rr502 again. It should work now.
Click to expand...
Click to collapse
Thanks for replying. I think I know what the problem is now. My theory is because I installed carrier locked firmware (there were only 2 for my country both carrier locked I guess), my phone locked my network and I had no idea that could happen. So of course I typed in bunch of random codes and wasted all my tries, also had no idea that could happen. That's why I thought It was ROMs fault but it seems that I flashed incorrect firmware and now it's too late. If I go to service menu a go to sim info everything is ok except sim network. And there are 0 tries left. Well now I have different firmware that should work fine with every sim card but phone is locked and the only thing that I learned is if I want to unlock that network it will cost a lot of money. I don't know if there is any other way to unlock it but yeah, it seems that now I'm stuck.
Flippy485 said:
Thanks for replying. I think I know what the problem is now. My theory is because I installed carrier locked firmware (there were only 2 for my country both carrier locked I guess), my phone locked my network and I had no idea that could happen. So of course I typed in bunch of random codes and wasted all my tries, also had no idea that could happen. That's why I thought It was ROMs fault but it seems that I flashed incorrect firmware and now it's too late. If I go to service menu a go to sim info everything is ok except sim network. And there are 0 tries left. Well now I have different firmware that should work fine with every sim card but phone is locked and the only thing that I learned is if I want to unlock that network it will cost a lot of money. I don't know if there is any other way to unlock it but yeah, it seems that now I'm stuck.
Click to expand...
Click to collapse
In this case, you definitely need a new mainboard.
There is no hack, no trick, no whatever. New mainboard!

Categories

Resources