Partially lost contacts after 5.1 OTA update (XT1058 AT&T) - Moto X Q&A

Any ideas how to recover my contacts lost after updating my locked bootloader Moto X (AT&T)? It was not even rooted. I did nothing special within the update, but some contacts were lost fully. Some still have just WhatUp accounts (not phones). All rest is working like needed exept "system/applications update" within every reboot. I can't even return to 4.4.4 back or reflash 5.1 in order to check system without the bug. Can I recover and copy contacts on another Android phone? (my Google Autosync is switched on)

If your Sync is ON, you're safe!
Vivjen said:
Any ideas how to recover my contacts lost after updating my locked bootloader Moto X (AT&T)? It was not even rooted. I did nothing special within the update, but some contacts were lost fully. Some still have just WhatUp accounts (not phones). All rest is working like needed exept "system/applications update" within every reboot. I can't even return to 4.4.4 back or reflash 5.1 in order to check system without the bug. Can I recover and copy contacts on another Android phone? (my Google Autosync is switched on)
Click to expand...
Click to collapse
If your Sync is On, your contacts should have been saved in your google account right?
You can log into your google account in any phone and get then there by Synching

nijom said:
If your Sync is On, your contacts should have been saved in your google account right?
You can log into your google account in any phone and get then there by Synching
Click to expand...
Click to collapse
No, nothing happen on another phone. How OTA could corrupt my userdata?

Vivjen said:
Any ideas how to recover my contacts lost after updating my locked bootloader Moto X (AT&T)? It was not even rooted. I did nothing special within the update, but some contacts were lost fully. Some still have just WhatUp accounts (not phones). All rest is working like needed exept "system/applications update" within every reboot. I can't even return to 4.4.4 back or reflash 5.1 in order to check system without the bug. Can I recover and copy contacts on another Android phone? (my Google Autosync is switched on)
Click to expand...
Click to collapse
Try my troubleshooting steps posted here if you use AT&T Address Book. Be sure to check online to see what contacts are saved on your account via your PC.
If you use Google Contacts then I would check on your PC and then go to Settings > Accounts > Google > Email > Contacts > UnCheck and then check the sync option. If you have over 1K contacts it may take a while to sync.
Mark
Motorola Support

MarkAtMoto said:
Try my troubleshooting steps posted here if you use AT&T Address Book. Be sure to check online to see what contacts are saved on your account via your PC.
If you use Google Contacts then I would check on your PC and then go to Settings > Accounts > Google > Email > Contacts > UnCheck and then check the sync option. If you have over 1K contacts it may take a while to sync.
Mark
Motorola Support
Click to expand...
Click to collapse
Thank you. I will try. David Schuster confirmed the issue with 5.1 for AT&T phones only https://plus.google.com/+DavidSchuster/posts/5qMzkiFGQQg

Vivjen said:
Thank you. I will try. David Schuster confirmed the issue with 5.1 for AT&T phones only https://plus.google.com/+DavidSchuster/posts/5qMzkiFGQQg
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Click to collapse
No problem. Any info you can give with your specific use case will be helpful. Certainly if you have any contacts on phone memory you should move to the cloud (Google Contacts) if you decide to reset or Clear Contact Storage App.
Mark
Motorola Support

MarkAtMoto said:
No problem. Any info you can give with your specific use case will be helpful. Certainly if you have any contacts on phone memory you should move to the cloud (Google Contacts) if you decide to reset or Clear Contact Storage App.
Mark
Motorola Support
Click to expand...
Click to collapse
Dear Mark,
The issue was not solved. As I have found that I have never used AT&T Address book on this phone. Google sync was switched off as well (It's too late to switch it on now).
Any another ideas how to find lost contacts? Which application keeps contacts in case of non-registering into AT&T Address book app?

Vivjen said:
Dear Mark,
The issue was not solved. As I have found that I have never used AT&T Address book on this phone. Google sync was switched off as well (It's too late to switch it on now).
Any another ideas how to find lost contacts? Which application keeps contacts in case of non-registering into AT&T Address book app?
Click to expand...
Click to collapse
But if you log into Google Contacts and check, are your contacts in there? If they are then they should sync back down to the phone.
If not there, then they were 1 either never syncing before KitKat, were in AT&T Contacts or were only in phone's memory. If in AT&T Contacts then you should be able to log on to AT&T Addressbook and find the contacts and then disable and reenable app to resync to the phone. That would only work if you are an AT&T user and not if you were using AT&T phone on another network.
If contacts were in phone's memory then they should have been there after the upgrade to Lollipop. If you have reset the phone then the contacts wouldn't be restored after the reset as they were local and never in the cloud.
Any contacts on the SIM card?
Mark
Motorola Support

Related

contact backup

hello,
I have a problem, I installed an update and I do a wipe, but I have a backup nandroid, the problem is that the backup do not want to do and now I lost all my contact . is there a way to retrieve my contact list of saved nandroid.
MOD EDIT: REMOVED LINKS
if you have root install this app. it will backup all your stuff
since you have a nandroid backup, you should be just fine to retrieve the data. i highly recommend installing cyanogen's recovery image (link in my signature) and you can do the nandroid restore straight from recovery mode.
rigamrts said:
MOD EDIT: REMOVED LINKS
if you have root install this app. it will backup all your stuff
Click to expand...
Click to collapse
If you'd like to stay on XDA AS a member, i would highly suggest you STOP sharing pirated programs on this forum.
FINAL AND LAST WARNING!!!
Back to the question.. Is it really an issue? Within a few minutes of registering the device your contacts will load back in from GMail. If they don't, sounds like something is wrong.
Saiboogu said:
Back to the question.. Is it really an issue? Within a few minutes of registering the device your contacts will load back in from GMail. If they don't, sounds like something is wrong.
Click to expand...
Click to collapse
Correct, all contact info should sync back from GMail. You can even export your GMail contacts to a file if you're super paranoid about losing them.
xyrcncp said:
Correct, all contact info should sync back from GMail. You can even export your GMail contacts to a file if you're super paranoid about losing them.
Click to expand...
Click to collapse
This is true, but since hes talking specifically about a nandroid restore, he may have customizations on his contacts (ringtones, etc) that he would otherwise have to manually reset. A nandroid restore would bring this back up to speed far faster than manually going through and setting everything.
Found out today it appears that if you sync your contacts with Google you cannot use them in Groups on the Galaxy S.
CS had backed up contacts from Hero to Google then when they came down into the Galaxy S they were all flagged as Google contacts and would not appear in the Groups add contact list.
Has anyone had any experience with this?
how to see the contacts on gmail sync?
when I put sim card in another phone, no contact ...
Superowl said:
Found out today it appears that if you sync your contacts with Google you cannot use them in Groups on the Galaxy S.
CS had backed up contacts from Hero to Google then when they came down into the Galaxy S they were all flagged as Google contacts and would not appear in the Groups add contact list.
Has anyone had any experience with this?
Click to expand...
Click to collapse
aSpirit81 said:
how to see the contacts on gmail sync?
when I put sim card in another phone, no contact ...
Click to expand...
Click to collapse
Open your contacts, click on Menu you should see "Display options". Click on it and expand your Google Email account and tehre should be a list of Group in your GMail Contact list. put the check mark on all of the sub group you have under GMail. Then all contact will show up.

Known Issue: Contacts on SIM and Cyanogen 4.0.4?

I've cleared my contacts a bunch of times (by going into manage applications and clearing them in the app) and reloaded from my SIM card. It seems like each time i come back from my phone sleeping or turning on (i haven't totally figured out the pattern) i'm seeing 6 or 7 copies of the same contact for all of my contacts.
is there any known issue between 4.0.4 and contacts? should i import and then store somewhere else? how to I go about choosing a different place to store them and a different place for my contact app to look for them?
Thanks
DaveKid
Are they coming from google via sync? You can turn contacts sync off, but maybe logging into google http://mail.google.com , clicking on contacts and removing any you don't want from there.
they are all coming off my sim card.
goto my.tmobile.com and make sure your contacts there is empty. Your sim may be syncing with tmo.
no contacts on tmobile except for myfaves.
Got it...needed not only to make sure i didn't have any tmobile contacts but gmail as well. found them all in my gmail account. didn't realize it synced with that by default.
DaveKid said:
Got it...needed not only to make sure i didn't have any tmobile contacts but gmail as well. found them all in my gmail account. didn't realize it synced with that by default.
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That was my first suggestion and you slapped me down
omg...my bad...you are totally right. crap...i wasn't paying attention. sorry about that.

Titanium Backup is scary, how do I work it?

What do I WANT it for, exactly?
Secondly, I just want to backup my contacts because Google Sync won't Sync my contact photos. I want my contact photos to save. Do I... backup the contact app?
Tibo is for flash junkies who like to flash roms like crazy It basicly restores your apps without loosing any data. My google sync works fine It saves Pictures with contacts.
I personally don't like to backup becouse for some reason when you update those aps that were restore dont work or it downloads and hangs. But to each its own.
chibixzero said:
Tibo is for flash junkies who like to flash roms like crazy It basicly restores your apps without loosing any data. My google sync works fine It saves Pictures with contacts.
I personally don't like to backup becouse for some reason when you update those aps that were restore dont work or it downloads and hangs. But to each its own.
Click to expand...
Click to collapse
I just want my contact pictures to save to my contacts, and for my contacts to be saved to Google.
To backup your contacts to your phone you could just click menu from the contact list and select export.
To backup them with google you just have to select the option Sync Contacts under Settings -> Accounts & Sync -> your gmail account
it is usually selected by default though...
after that, wait for it to sync and check your google account from your computer and go to contacts to check if they are there
the pics are backed up as well; they will not show on the contact list on your gmail account, but click on a contact and it will show you the picture
just as easy as that, if you flash/change/etc your phone, when you put your google account afterwards it will download all your contacts with their pics from google
rastanthology said:
To backup your contacts to your phone you could just click menu from the contact list and select export.
To backup them with google you just have to select the option Sync Contacts under Settings -> Accounts & Sync -> your gmail account
it is usually selected by default though...
after that, wait for it to sync and check your google account from your computer and go to contacts to check if they are there
the pics are backed up as well; they will not show on the contact list on your gmail account, but click on a contact and it will show you the picture
just as easy as that, if you flash/change/etc your phone, when you put your google account afterwards it will download all your contacts with their pics from google
Click to expand...
Click to collapse
It's never synced with my account. Never.
I have a video for this please check out my thread...
http://forum.xda-developers.com/showthread.php?t=877652
From what I can tell google does not sync a contact if it dies not have and email address. If I am wrong can someone tell me how to do it/ I have created contacts under google on my phone that do not have emails and they do not show up in my Google contacts on my computer. Google does not sync any of your "Phone contacts", at least not on my phone
Try going into Settings -> Accounts & Sync -> your gmail account again and this time press the menu button and click Sync Now.
Thanks! I tried but it did not work.
Something is wrong with your phone. On mine, every contact entry that I made on the phone shows up on my gmail contact list. Some don't have email addresses at all.
you could also try to make a backup by exporting the contacts, flash a new rom and try to sync again
are you on stock or on a custom rom?
visitador02 said:
Something is wrong with your phone. On mine, every contact entry that I made on the phone shows up on my gmail contact list. Some don't have email addresses at all.
Click to expand...
Click to collapse
Are your contacts saved to your phone or Google. My Google contacts sync, phone contacts do not. Google contacts without email don't sync either.
LBCaptivate said:
Are your contacts saved to your phone or Google. My Google contacts sync, phone contacts do not. Google contacts without email don't sync either.
Click to expand...
Click to collapse
I am confused. Why would I need Google Contacts to Sync?
I have no Google Contacts. I copied all my SIM Contacts to my Phone. From there on out, how to make them Google Contacts, I'm at a loss.
I don't need my Google contacts to sync since they sync fine. It is the contacts that are saved to my phone that will not sync to google. I do not want to backup my contacts to the sim card since some of them have multiple #s. When you backup to the sim card each phone number under one contact is saved as an individual contact giving you multiple entries for one contact. My phone is still stock. I did a master reset to see if it would help with the shutdown issue, which by the way, did not help. It just created problems with all my contacts. Some were lost and others now have the wrong numbers associated with them. The only contacts that stayed the same were the Google contacts. The phone contacts were all messed up. I plan on getting the phone replaced under warranty and don't want to go through the headache of having to redo all the phone contacts again.
Just looking for a way to completely backup a stock phone. AT&T address book is useless now because of the JH7 update.

Pull contacts or set USB extern

Hello all,
My XT1254's screen and touch got broken.
Ineed a contact from my phone and therefor I either need my LOCAL contacts.pim or whatsapp backup (also saved local). The phone will be repaired by next week shortest.
The phone is rooted, and I have been working with ADB. ADB though, keeps unauthorizing my phone and therefor I am in no ability to do anything. The phone's USB-debugger is ON.
To access my whatsapp back-up I need to enter my internal device, BUT sicne the phone gives three possible options every time I plug in: I am not able to switch to USB-mount.
My teamWin recovery is touch based, so no mount possible here either unfortunatly..
Please help me, I have a date with the certain contact on saturday and I have not been able to find her facebook or whatsoever.
All help highly appreciated.
M_w_B said:
Hello all,
My XT1254's screen and touch got broken.
Ineed a contact from my phone and therefor I either need my LOCAL contacts.pim or whatsapp backup (also saved local). The phone will be repaired by next week shortest.
Click to expand...
Click to collapse
Just going to ask this as you didn't specifically say no -- but you are sure you didn't have this contact listed in the contacts app so that it automatically backed to Google Contacts? In which case you just go into Gmail on any web browser and there are all your contacts. Just for this reason, I never use "local" only contacts, I use Gmail contacts so everything is synced no matter whether I use my phone or my computer.
But if the answer is no, and you only created it on the local category, sorry I can't help you. But I did help someone else who thought they had lost all their contacts one time, because they didn't know their contacts synced with Google (if you created it the right way).
ChazzMatt said:
Just going to ask this as you didn't specifically say no -- but you are sure you didn't have this contact listed in the contacts app so that it automatically backed to Google Contacts? In which case you just go into Gmail on any web browser and there are all your contacts. Just for this reason, I never use "local" only contacts, I use Gmail contacts so everything is synced no matter whether I use my phone or my computer.
But if the answer is no, and you only created it on the local category, sorry I can't help you. But I did help someone else who thought they had lost all their contacts one time, because they didn't know their contacts synced with Google (if you created it the right way).
Click to expand...
Click to collapse
The newest part of the contacts have not been synced, so the number of the date on saturday is not in there.
I think TWRP provides ADB access by default on boot, no authorization required. Have you tried booting recovery and then trying to do whatever you want to do via ADB?

Can't get New Contacts to sync from Phone to Google

I've tried clearing cache, wiping, reinstalling a new Rom, new Gapps. No matter I try I can't seem to get new contacts which I create on my device to then get synced to my Google account.
*Yes, I'm saving my new contact to my Google account (not to my phone's SIM card)
*Yes I've made sure that Contacts is syncing, and have tried forcing a manual sync numerous times. It says that has synced, and will even download new contacts I create on my Google account (on a computer)
Any ideas?
Running CrDroid 7.1.2
Nexus 6
Which contacts app are you using? Not familiar with that ROM so I don't know if it might come with an AOSP contacts app?
In the google app, in the edit contact screen, right at the top (under the picture) is where it'll tell you where it is saving the contact. Just to double check that account is correct on the contacts that aren't syncing?
In settings -> apps -> contacts app, are the permissions all enabled? Is there more than one contacts app listed? If so, disable the one you're not using.
I think you said you checked this, but in settings -> apps -> accounts -> Google is contacts enabled? And settings -> apps -> accounts -> the 3-dot menu is auto-sync checked?
There's always the age-old; turn sync on/off multiple times thing ☺
The last thing I would try is to remove the account from my phone then add it back. There was a day when that process felt like part of the ROM flashing procedure. ?
jon.s.nelson said:
... I create on my Google account (on a computer)
Click to expand...
Click to collapse
First try https://mail.google.com to check if you logged in with the same account on your phone.
NLBeev said:
First try https://mail.google.com to check if you logged in with the same account on your phone.
Click to expand...
Click to collapse
I am. Is that a problem?
*edit: I signed out from the browser, and still have the issue.
jon.s.nelson said:
...I signed out from the browser, and still have the issue.
Click to expand...
Click to collapse
That was only to check the internet connection and access to your Gmail account.
The post of @ktmom doesn't solve the sync issue. In that case you could try to install the Google contacts app from the play store.
@NLBeev
@jon.s.nelson
I assumed that there was internet available since in the OP it was stated that contacts which had been updated online via a PC were being downloaded to the phone.
The choke point seems to be getting the contacts created on the phone to sync up to google. That's why I focused on app related issues, with the end point being a hiccup in the actual account on the phone.
ktmom said:
... I focused on app related issues, with the end point being a hiccup in the actual account on the phone.
Click to expand...
Click to collapse
Yes. The security update of September contains a new Google contacts app.
Good to know. I'm using PN and we don't have an update yet.

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