SAMSUNG CARRIER SMS/4G Issues - AT&T Samsung Galaxy S6

I recently got a new phone from AT&T. I haven't contacted them as I haven't felt it necessary yet. After recently switching from an iPhone 4, I love Android. I quickly rooted it with the Ping Pong method and installed apps such as Busy Box, Greenify, Nova Launcher, Clock Sync Adblock Plus, System Tuner, SD Maid, Titanium Backup, Uninstall, and etcetera. I listed almost all root applications due to it may being a problem with that. My phone worked fine for a while. I noticed it stopped working after some calls stopped coming through as well as texts. Randomly, I see that my texts don't go through, but after a quick restart it seems to work fine. I was wondering if there is any way of getting logs to help someone out there figure this out for me. If unrooting via SuperSU and then factory wiping my device would work please let me know. If there is any information I can provide you I will. The phone worked for the first week fine. Restarts seem to fix the issue until around ~6 hours of time using the device. It mainly sits next to me at my desk.
SMS doesn't go through or receive. Phone calls are not received (Have not tried outgoing). Cellular Data (4G/LTE) does not work.
--Edit:
I have frozen the OTA notifications from wsync. I also remove some bloatware thanks to System app remover (ROOT) by Jumobile. It gives you things that are not CRUCIAL to your system to remove. I removed a few things. Nothing relate to Samsung.

I'd make a backup backup of the phone using your favorite method (I seem to remember that titanium can do this), and try a factory reset to see if that fixes your problem. AoN

anneoneamouse said:
I'd make a backup backup of the phone using your favorite method (I seem to remember that titanium can do this), and try a factory reset to see if that fixes your problem. AoN
Click to expand...
Click to collapse
Well... Umm. dm-verify verifaction failed... So I'm guessing that I "bricked" my device. Guessing I have to plug it into my pc and do a flash somehow. Any info?
--Edit: Booted into my device with same settings. However I cannot do a factory restore as it always says dm-verify verification failed.

Beyond my knowledge. If the phone still functions, un freeze / restore all the system stuff you disabled, try again? But I'm just guessing. AoN

Use Odin to flash the factory OE2 firmware via PC.
If you're still having issues it may be a faulty SIM card.
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app

MrBaltazar said:
Use Odin to flash the factory OE2 firmware via PC.
If you're still having issues it may be a faulty SIM card.
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
Click to expand...
Click to collapse
Alright, I flashed everything. Re-rooted (I tested before root if the Cellular Data/Messages worked. Cellular data did not, but messages did (and haven't had issues after root). The cellular data still DOES NOT work. I live in a location where LTE is supported. Any info?

LordNature said:
Alright, I flashed everything. Re-rooted (I tested before root if the Cellular Data/Messages worked. Cellular data did not, but messages did (and haven't had issues after root). The cellular data still DOES NOT work. I live in a location where LTE is supported. Any info?
Click to expand...
Click to collapse
This may be s silly question but have you tried toggling the 2 switches under mobile networks/mobile data off then on? One of them is enhanced 4G LTE services. I read somewhere that this might help.

Message center using the right number? 13123149810

jondroid2 said:
This may be s silly question but have you tried toggling the 2 switches under mobile networks/mobile data off then on? One of them is enhanced 4G LTE services. I read somewhere that this might help.
Click to expand...
Click to collapse
Tried every single tab under that

LordNature said:
Tried every single tab under that
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Click to collapse
Call AT&T tech support and have them provision your data on the back end again. Just explain that everything works except your data. This can happen if there is a data block on your line or if someone used the my AT&T app to turn off data for lines on the account.
Are you able to make phone calls?
Do you see the 4G LTE logo at the top when wifi is turned off?
Sent from my Galaxy S6 on AT&T

MrBaltazar said:
Call AT&T tech support and have them provision your data on the back end again. Just explain that everything works except your data. This can happen if there is a data block on your line or if someone used the my AT&T app to turn off data for lines on the account.
Are you able to make phone calls?
Do you see the 4G LTE logo at the top when wifi is turned off?
Sent from my Galaxy S6 on AT&T
Click to expand...
Click to collapse
4G LTE logo does not display when wifi is off.
Phone calls work.

LordNature said:
4G LTE logo does not display when wifi is off.
Phone calls work.
Click to expand...
Click to collapse
Call at&t. I'm almost sure it's not on your end.
Sent from my Galaxy S6 on AT&T

Related

[Q] 4.3 - Can anyone uncheck the voice and data roam guards?

It appears to be a new feature (based on a search the Galaxy S 4 from Sprint is having the same problem) that you can not disable the data and voice roam guards. They are checked and greyed out.
Can anyone on 4.3 uncheck these and if so what ROM are you on?
I can check/uncheck all, running ElipticOne 4.3 v2
bigdaddy619 said:
I can check/uncheck all, running ElipticOne 4.3 v2
Click to expand...
Click to collapse
Strange I am on BadBoy and it is greyed out... Galaxy S 4 users are having the same problem.
I was able to disable them before my phone provisioned... looks like that may be where it is locking it.
I can't use any previous backups (which kinda sucks) but atleast I got them turned off.
numus said:
I was able to disable them before my phone provisioned... looks like that may be where it is locking it.
I can't use any previous backups (which kinda sucks) but atleast I got them turned off.
Click to expand...
Click to collapse
I am sitting 100% stock (un-rooted for now), and I can remove the roaming guards, you may want to check with others using the same ROM as you.
I am also able to toggle them off and on, completely stock and unrooted. I read somewhere if you toggle data mode to CDMA only you can change them, then change it back to CDMA/LTE and they stick. Might wanna give that a try.
I'm on SwG 2.02 and can also check/uncheck all roaming guards.
Perhaps there is an incorrect build.prop edit.
I'm on BadBoy and I can check/uncheck it.
Sent from my HTCONE using Tapatalk now Free
As of 4.3 I can't uncheck them. No one in my house can, all 3 of us are on HTC Ones that have been updated to 4.3 completely stock.
Switching to CDMA Only did not change it, still grayed out.
kwolf said:
As of 4.3 I can't uncheck them. No one in my house can, all 3 of us are on HTC Ones that have been updated to 4.3 completely stock.
Switching to CDMA Only did not change it, still grayed out.
Click to expand...
Click to collapse
I think it is a problem with having old settings on the phone... If I use the HTC restore then I lose the ability to uncheck them, when I do a clean flash without the restore I have no problem unchecking them.
Try a clean wipe (and don't use any restore programs like HTC) and see if you can uncheck them
numus said:
I think it is a problem with having old settings on the phone... If I use the HTC restore then I lose the ability to uncheck them, when I do a clean flash without the restore I have no problem unchecking them.
Try a clean wipe (and don't use any restore programs like HTC) and see if you can uncheck them
Click to expand...
Click to collapse
If I have to choose between installing and re-configuring all my apps again, or having the irritating data roaming message... I'll probably just deal with the message. I don't have time to re-do my phone all over again :/
kwolf said:
If I have to choose between installing and re-configuring all my apps again, or having the irritating data roaming message... I'll probably just deal with the message. I don't have time to re-do my phone all over again :/
Click to expand...
Click to collapse
If you have bluetooth integration in your vehicle, it is more than just an "irritating" message. It actually prevents you from using your car's bluetooth to dial your phone in roaming (the call will always fail unless you manually select the dismiss on the roam notification from the phone). This is more than just irritating. Also will prevent you from streaming music during trips (atleast when you pop in and out of roaming locations) because each time you enter a roaming location you will have to dismiss the guard before it will let you get data on the roaming network.
numus said:
If you have bluetooth integration in your vehicle, it is more than just an "irritating" message. It actually prevents you from using your car's bluetooth to dial your phone in roaming (the call will always fail unless you manually select the dismiss on the roam notification from the phone). This is more than just irritating.
Click to expand...
Click to collapse
I guess I'll just chalk this experience up to HTC's notoriously amazing QA. Maybe I'll re-do my phone this weekend then. We are also having problems where all of our phones are having received SMS timestamps that are 1 hour behind (but only on sprint towers, and only in the tri cities - works fine roaming, in knoxville, or on airave...). Wonder if it's also related to restoring the backup or just Sprint being Sprint.
kwolf said:
I guess I'll just chalk this experience up to HTC's notoriously amazing QA. Maybe I'll re-do my phone this weekend then. We are also having problems where all of our phones are having received SMS timestamps that are 1 hour behind (but only on sprint towers, and only in the tri cities - works fine roaming, in knoxville, or on airave...). Wonder if it's also related to restoring the backup or just Sprint being Sprint.
Click to expand...
Click to collapse
... How close are you to the next timezone?
numus said:
... How close are you to the next timezone?
Click to expand...
Click to collapse
About 3 hours freeway driving. Knoxville is closer and I don't have the problem there. All 3 of our Ones are affected (and we aren't even on the same Sprint plan) but my buddy's iPhone is not. Also, the clock on my phone is always correct and it is set to get the time from the tower. It is only received SMS timestamps that are wrong. A conversation will look like this: Sent message 10:40AM Received message 9:41AM Sent message 10:42AM Received message 9:44AM etc.
I will just reset the phone this weekend, maybe it will be happy again.
kwolf said:
About 3 hours freeway driving. Knoxville is closer and I don't have the problem there. All 3 of our Ones are affected (and we aren't even on the same Sprint plan) but my buddy's iPhone is not. Also, the clock on my phone is always correct and it is set to get the time from the tower. It is only received SMS timestamps that are wrong. A conversation will look like this: Sent message 10:40AM Received message 9:41AM Sent message 10:42AM Received message 9:44AM etc.
I will just reset the phone this weekend, maybe it will be happy again.
Click to expand...
Click to collapse
Did you try toggling the data mode to cdma only and then changing them?
TriBeard said:
Did you try toggling the data mode to cdma only and then changing them?
Click to expand...
Click to collapse
kwolf said:
Switching to CDMA Only did not change it, still grayed out.
Click to expand...
Click to collapse
Posted earlier, no it did not work.
kwolf said:
Posted earlier, no it did not work.
Click to expand...
Click to collapse
Oops. Got that one by me.

[Q] HELP: Lost cellular data and service

Anyone have a fix for this? On Verizon and after almost 4 weeks I have lost my cellular service and data. I noticed when I went to check up on my phone right now that it was finishing a boot-up screen and then never had any bars at the top. Dug deeper and found no service at all. Wiped dalvik and cache and seemed to be bars for under a second and then gone. I am on sensei kernel and am thinking about doing a factory reset and reverting to stock kernel. But I really don't want to lose the benefits it came with.
rmx36 said:
Anyone have a fix for this? On Verizon and after almost 4 weeks I have lost my cellular service and data. I noticed when I went to check up on my phone right now that it was finishing a boot-up screen and then never had any bars at the top. Dug deeper and found no service at all. Wiped dalvik and cache and seemed to be bars for under a second and then gone. I am on sensei kernel and am thinking about doing a factory reset and reverting to stock kernel. But I really don't want to lose the benefits it came with.
Click to expand...
Click to collapse
Well, this is odd. After a month of perfect service, I suddenly cannot get LTE, only 3G. Even nandroids of prior ROM's will not boot into LTE. Is VZW LTE down or should I do a total clean reformat? i do have factory images and everything is backed up. Just a pain.
Very strange. I was flashing various ROM's (CM 12 based - am testing for someone) and at one point pulled out SIM and replaced it. I checked to make sure it is seated right since then. Again, no longer get LTE.
Was on Sensei kernel as well. Let me try flashing stock kernel from ROM first. EDIT: NOPE! Flashing the stock kernel from the ROM did not do it. Looks like total reformat/flash is next!
markwebb said:
Well, this is odd. After a month of perfect service, I suddenly cannot get LTE, only 3G. Even nandroids of prior ROM's will not boot into LTE. Is VZW LTE down or should I do a total clean reformat? i do have factory images and everything is backed up. Just a pain.
Very strange. I was flashing various ROM's (CM 12 based - am testing for someone) and at one point pulled out SIM and replaced it. I checked to make sure it is seated right since then. Again, no longer get LTE.
Was on Sensei kernel as well. Let me try flashing stock kernel from ROM first.
Click to expand...
Click to collapse
I just got my Nexus 6 and I am also on Verizon and had the cell coverage drop too. I backed up my apps with titanium backup and did a factory reset and signal came back. I only had it for a day and went to Canada and on my way back to the US I noticed the cell bars were gone. I was just rooted and boot loader unlocked and otherwise stock. I read online that others had this issue when they got to places in the US that had little or no signal. I also noticed that under cellular network settings it loads up with Global under the preferred network type even though it has an option for "LTE (recommended)" and if you choose LTE, global is never an option again until you do a factory reset and it loads with it pre selected. With global selected it works perfectly with calls and LTE, so not sure what that means or if my selecting LTE made it drop the signal after going back from Canada.
Yep, total flash of factory image fixed it. Sigh. Early enough in the day for me to get everything set up again.
Same. About to do it too... I've done too many factory resets with this already. Kind of annoying.
I am in the same boat. Had no problems until I flashed bliss 1.5 then was stuck on 3g. Tried a clean flash of Slim and still stuck on 3g. I will try a stock rom but I am not very hopeful at this point. It's looking a like a reformat here as well :/
Ended up having to format everything and start from scratch again. I'm running a stock ROM now and in weary to try another cm ROM
Don't know if it'll help, but try LTE Discovery app in the Play Store. I use it from time to time to reset my data connection.
Having the same issue, running CM12 daily, have been for a week or so. Midday today it drops LTE, 3g data was working, then a few minutes later to no data. I didn't change anything, nothing new installed. I did reboot the phone at some point before this but that is all...
My only fix was to backup via trwp, restore stock rom, factory reset, reboot & let sim activate, then restore cm12 via twrp... it's a 20-30 min fix all said and done.... pita
Maybe its something Verizon is doing, because I didn't change anything and then next thing you know no data. I hope it's a simple fix for CM12 but I see this popping up more the last few days. Hopefully someone will figure it out. I like CM and prefer it over stock but I am not going to do this multiple times a day just to keep CM...
lohonda said:
...and if you choose LTE, global is never an option again until you do a factory reset and it loads with it pre selected.
Click to expand...
Click to collapse
I just checked and global is still an option for me. I've bounced back and forth, looking to see if anything changes..
Same thing has happened to me last night, lost connection to VZW cell and data. Looking at the field test menus, it seems like the SIM/device understand GSM but NOT CDMA anymore. So I believe the issue has something to do with that. Tried everything, but will nuke and repave most likely....also lost Global as well. and LTE Discovery shows GSM stuff nothing for CDMA
Tried the SIM in another device and it works so its not the SIM.
OK I tried a world of things to recover like some of you may have....its something in Userdata because if I flash everything but userdata it wont work. I am going to try and recover from the backup I had before this happened to see if that works....otherwise rebuild from scratch
will post back
UPDATE: So restoring a backup seems to be ok once you get the SIM back.
Having the same issue over here as well... After a month or AI of having the 6, now I randomly drop service where I would normally have full LTE. I almost NEVER get LTE now and am at most on H with a couple bars then it drops out again. Have also.noticed WiFi connection is very shakey.
Any one find a fix?
I had an issue where i couldnt get my phone to connect any network. Took me long rime to realise, that entering my PIN-number too fast caused the issue xD it unlocked the sim, but didnt let me connect any network... Dunno if this helps anyone, but definetly the most cryptic issue I've ever had.
th3g0d said:
I had an issue where i couldnt get my phone to connect any network. Took me long rime to realise, that entering my PIN-number too fast caused the issue xD it unlocked the sim, but didnt let me connect any network... Dunno if this helps anyone, but definetly the most cryptic issue I've ever had.
Click to expand...
Click to collapse
Troubleshooting my wife's N6 here. Your PIN issue doesn't make sense to me because the phone should be connected to the carrier when locked. Are you talking about WiFi? Because that should be connected too when locked unless settings have been changed from their default (ie, turn off wifi when locked/asleep or something)
quidpro said:
Troubleshooting my wife's N6 here. Your PIN issue doesn't make sense to me because the phone should be connected to the carrier when locked. Are you talking about WiFi? Because that should be connected too when locked unless settings have been changed from their default (ie, turn off wifi when locked/asleep or something)
Click to expand...
Click to collapse
I'm talking when you turn on your phone and it asks for pin number to unlock your sim. Some how it seems that if you enter your pin too fast, it bugs the phones radio somehow and you can't connect to your carrier but if you wait like 5sec before entering the pin, it connects to the carrier and the (!) Mark goes away. Try rebooting the phone and see if it helps? Even I think its a weird issue
Edit: OK, just pinpointed MY issue. I have to wait for the "no service" text to change into "emergency calls only" before entering my pin or I don't have any service just the exclamation mark :/
th3g0d said:
I'm talking when you turn on your phone and it asks for pin number to unlock your sim. Some how it seems that if you enter your pin too fast, it bugs the phones radio somehow and you can't connect to your carrier but if you wait like 5sec before entering the pin, it connects to the carrier and the (!) Mark goes away. Try rebooting the phone and see if it helps? Even I think its a weird issue
Click to expand...
Click to collapse
Thanks. I told her about it and she will give it a try, or just remove the pin altogether as a test. It is a weird issue. She is missing important calls from her elderly parents at night and it is rather frustrating. Turning wifi off also seems like a bad fix.

No Mobile Data Connection

I'm not sure if it's just a faulty device or what. When i first got the phone, I rooted it with success, then the stock weather app and my mobile data started not to work. The problem eventually fixed itself, but it seems to have happened again, out of the blue. I've tried everything from calling MetroPCS, to doing a fresh install, a fresh flash of both a stock and custom ROM. I even tried manually entering the APN information with no luck. The 4G LTE symbol is there, I can make and receive texts and calls and the wifi works with no issues. Could it maybe just need some sort of system update? If anyone out there has had this problem and/or has a solution for it, I'd love if you would share ti with me. I'm getting a little irritated paying for data I can't use.

Mobile data not working on some apps

I have Motorola Droid Turbo XT1254 Verizon model and I am using it in Asia on a non-Verizon network. Everything including wifi is fine, all apps working but I face alot of problem while using mobile data.
It only works on WhatsApp anf Google maps, I cannot even browse the internet because it doesn't work on Chrome. I tried other browsers but I can only browse the internet using Opera Mini but that has also stopped now. I cannot even call a cab when I am outside because because "Careem", the cab app says that I am not connected to the internet.
The H+ sign appears when I turn mobile data ON and I have also checked with my network operator, there is no issue at their end. They say there is something wrong with my phone.
I don't know where to start the troubleshooting. Can anyone help pl? Thanks in advance.
Someone advised me to check my APN settings. I went to the APN settings and there was nothing there. I first reset it to defaults and then added a new APN according to my network settings and everything is working fine now.
Whenever you put a new SIM, APN settings are automatically sent by the network and saved by the phone but that didn't happen to me so I had to do it manually.
Hope this helps someone someday!
kahafeez said:
Someone advised me to check my APN settings. I went to the APN settings and there was nothing there. I first reset it to defaults and then added a new APN according to my network settings and everything is working fine now.
Whenever you put a new SIM, APN settings are automatically sent by the network and saved by the phone but that didn't happen to me so I had to do it manually.
Hope this helps someone someday!
Click to expand...
Click to collapse
Are you on a custom ROM or stock Verizon Marshmallow firmware? There's another issue with custom ROMs even for people on Verizon, the default is Straight Talk (an MVNO), not the REAL Verizon. (Because S comes before V, alphabetically.) It's an MNVO using Verizon signal, but REAL Verizon customers will often not get messages, get very slow speeds --- and they don't know anything is wrong because nobody ever checks their APNs anymore.
ChazzMatt said:
Are you on a custom ROM or stock Verizon Marshmallow firmware? There's another issue with custom ROMs even for people on Verizon, the default is Straight Talk (an MVNO), not the REAL Verizon. (Because S comes before V, alphabetically.) It's an MNVO using Verizon signal, but REAL Verizon customers will often not get messages, get very slow speeds --- and they don't know anything is wrong because nobody ever checks their APNs anymore.
Click to expand...
Click to collapse
I am on the stock ROM Android 6.0 and I couldn't understand a word from the rest of your message
Sorry, noob here
kahafeez said:
I am on the stock ROM Android 6.0 and I couldn't understand a word from the rest of your message
Sorry, noob here
Click to expand...
Click to collapse
Is your bootloader unlocked? Do u have TWRP?
If yes then just flash clear-modem-status.zip by @bhb27. Search it using xda search.
If No then reflash your stock modem via fastboot. There are tutorials for our device on how to do so.
zadeora420 said:
Is your bootloader unlocked? Do u have TWRP?
If yes then just flash clear-modem-status.zip by @bhb27. Search it using xda search.
If No then reflash your stock modem via fastboot. There are tutorials for our device on how to do so.
Click to expand...
Click to collapse
Thanks for your reply Zadeora but my issue has been resolved now. The APN settings were incorrect. Now all good

Pixel 5 wi-fi calling no longer on menu

I have a Pixel 5. I was trying to turn on wi-fi calling. It is no longer on my menu. I searched settings, I did a bunch of "Googling". Everything I read says it should be in the Phone app under Settings and then Calls. It is not. Searching the menu brings nothing up either. I have an old Pixel 2 on the same network. I found the wi-fi calling option and turned it on pretty easily.
Any idea what is going on here? I am clueless.
Stock ROM?
Rooted?
Carrier?
----------------------------------------------------
I am stock ROM, Rooted, Verizon, and it is in Settings > Network & Internet > Mobile network > Advanced > Wi-Fi calling
andybones said:
Stock ROM?
Rooted?
Carrier?
----------------------------------------------------
I am stock ROM, Rooted, Verizon, and it is in Settings > Network & Internet > Mobile network > Advanced > Wi-Fi calling
Click to expand...
Click to collapse
Stock, unrooted, originally AT&T, now TING (Verizon). Is there any reason to root a Pixel? (If there is, I will)
draexo said:
Stock, unrooted, originally AT&T, now TING (Verizon). Is there any reason to root a Pixel? (If there is, I will)
Click to expand...
Click to collapse
That's an entirely different question with various threads debating the points. But to your OP it is also in the phone settings, calling accounts, <click> the account and Wifi calling can be enabled there. If it's not there then perhaps it's not available on your dialing network.
The carrier (Ting/Verizon) turned it on. Magically, wifi calling appeared in my settings!
Now the Pixel 2 is using wifi calling fine. The Pixel 5 allows me to attempt to turn it on, but, alas, it fails. I contacted support again and they confirmed wifi calling is on for both devices. So, they did the "default" troubleshooting thing of asking me to do a factory reset on the Pixel 5 to see if that would make it use wifi calling.
I do not want to do a factory reset.
draexo said:
The carrier (Ting/Verizon) turned it on. Magically, wifi calling appeared in my settings!
Now the Pixel 2 is using wifi calling fine. The Pixel 5 allows me to attempt to turn it on, but, alas, it fails. I contacted support again and they confirmed wifi calling is on for both devices. So, they did the "default" troubleshooting thing of asking me to do a factory reset on the Pixel 5 to see if that would make it use wifi calling.
I do not want to do a factory reset.
Click to expand...
Click to collapse
The only time I'd do a factory reset was when I wanted to for some reason or another. Never when a CSR tells be to do one to troubleshoot. Most I'd do is a reboot which I'm sure you've done. As for Wifi calling it's not all it's cracked up to be. I get dropped calls, crumby audio and overall a bad experience so I turned it off. Is there a demanding reason you need it? I'd also try to troubleshoot on your own and maybe check out Reddit for some insights. Good luck.
bobby janow said:
The only time I'd do a factory reset was when I wanted to for some reason or another. Never when a CSR tells be to do one to troubleshoot. Most I'd do is a reboot which I'm sure you've done. As for Wifi calling it's not all it's cracked up to be. I get dropped calls, crumby audio and overall a bad experience so I turned it off. Is there a demanding reason you need it? I'd also try to troubleshoot on your own and maybe check out Reddit for some insights. Good luck.
Click to expand...
Click to collapse
I switched from AT&T because of lack of coverage at my home about 2 weeks ago. TING/Verizon covers both. Last night, I lost service. Something happened to the Verizon tower for about 2/3 hours. If I had wi-fi calling, it would not have been an issue. Will this be something that happens on occasion? Most likely not. I never used wi-fi calling before (I had a microcell @ home for AT&T).
Reddit? I thought XDA was the place for all things cell phone related!
I went to clear the system cache... but apparently Android 11 does not have one!!
It just bugs me that I can not get it to turn on.
4 months until Pixel 6.... I guess I can wait for that and THEN do a factory reset.
draexo said:
I switched from AT&T because of lack of coverage at my home about 2 weeks ago. TING/Verizon covers both. Last night, I lost service. Something happened to the Verizon tower for about 2/3 hours. If I had wi-fi calling, it would not have been an issue. Will this be something that happens on occasion? Most likely not. I never used wi-fi calling before (I had a microcell @ home for AT&T).
Reddit? I thought XDA was the place for all things cell phone related!
I went to clear the system cache... but apparently Android 11 does not have one!!
It just bugs me that I can not get it to turn on.
4 months until Pixel 6.... I guess I can wait for that and THEN do a factory reset.
Click to expand...
Click to collapse
Yes, stick with XDA,
What do you mean that "Android 11 doesn't have one" - You mean Android 11 doesn't have system cache?
What did you try that leads you to think this?
go to dialer and type *#*#4636#*#*
then Phone information
then check that Wifi calling Provisioned is checked.
Hopefully help from users here can help you get it turned on.
I do feel a factory reset may be needed, however. but NOT sure at all.
Make sure My Verizon Services is turned on in app settings. (search system apps to find it). Allow it to Modify system settings, reboot
I remember having to jump some hoops like factory reset and clearing certain things in fastboot on the HTC 10 with Verizon in regards to WI-FI Calling/VoLTE.
Let me ask, did you switch from AT&T to TING while you owned this Pixel 5.
If so, was it working with AT&T?
When did you switch (which update of the Pixel)
WiFi Calling at Verizon FAQs | Verizon
Learn how to use Verizon Wi-Fi calling if cellular service isn't available.
www.verizon.com
3 Ways To Fix Verizon Unable To Activate WiFi Calling - Internet Access Guide
Verizon unable to activate WiFi calling? We have enlisted the most helpful ways and expect that these methods will remove the problem for you.
internet-access-guide.com
draexo said:
I switched from AT&T because of lack of coverage at my home about 2 weeks ago. TING/Verizon covers both. Last night, I lost service. Something happened to the Verizon tower for about 2/3 hours. If I had wi-fi calling, it would not have been an issue. Will this be something that happens on occasion? Most likely not. I never used wi-fi calling before (I had a microcell @ home for AT&T).
Reddit? I thought XDA was the place for all things cell phone related!
I went to clear the system cache... but apparently Android 11 does not have one!!
It just bugs me that I can not get it to turn on.
4 months until Pixel 6.... I guess I can wait for that and THEN do a factory reset.
Click to expand...
Click to collapse
@andybones Lol, I'm not saying ditch XDA it's my go to. But... Reddit has some pretty good content for phone issues along with cute animal pics (subreddit r/aww) and all kinds of stuff to get lost in.
As for this issue I did a cursory search in the GooglePixel sub and there have been some issues going back over the years with Ting and ATT and wifi calling. One post said use the dialer code you mentioned above and provisioning. Also factory resets did not help at least one frustrated user. Factory resets are so laborious even with Google cloud but I guess if it's needed then worth a try.
OP keep us posted if you do happen to get it fixed. Then I'll link it to the subreddit. lol
andybones said:
Yes, stick with XDA,
What do you mean that "Android 11 doesn't have one" - You mean Android 11 doesn't have system cache?
What did you try that leads you to think this?
Click to expand...
Click to collapse
When I get into recovery, the option to wipe cache partition is simply not there. All the other normal recovery options are there.... reboot, reboot to bootloader, apply update from ADB... even factory/data reset, but wipe cache partition is gone.
Here is a thread regarding the system cache.
https://www.reddit.com/r/oneplus/comments/j8ohht
andybones said:
go to dialer and type *#*#4636#*#*
then Phone information
then check that Wifi calling Provisioned is checked.
Click to expand...
Click to collapse
WiFi calling Provisioned IS checked.
andybones said:
Hopefully help from users here can help you get it turned on.
I do feel a factory reset may be needed, however. but NOT sure at all.
Make sure My Verizon Services is turned on in app settings. (search system apps to find it). Allow it to Modify system settings, reboot
Click to expand...
Click to collapse
I have no "My Verizon Services" APP
andybones said:
I remember having to jump some hoops like factory reset and clearing certain things in fastboot on the HTC 10 with Verizon in regards to WI-FI Calling/VoLTE.
Let me ask, did you switch from AT&T to TING while you owned this Pixel 5.
If so, was it working with AT&T?
When did you switch (which update of the Pixel)
Click to expand...
Click to collapse
I switched about 2 weeks ago. I was on the June update with AT&T. No idea if wifi calling worked as I had an old AT&T microcell I used at home instead. I am now on the July update. I bought the phone from the Google store, not a carrier.
andybones said:
WiFi Calling at Verizon FAQs | Verizon
Learn how to use Verizon Wi-Fi calling if cellular service isn't available.
www.verizon.com
3 Ways To Fix Verizon Unable To Activate WiFi Calling - Internet Access Guide
Verizon unable to activate WiFi calling? We have enlisted the most helpful ways and expect that these methods will remove the problem for you.
internet-access-guide.com
Click to expand...
Click to collapse
bobby janow said:
@andybones Lol, I'm not saying ditch XDA it's my go to. But... Reddit has some pretty good content for phone issues along with cute animal pics (subreddit r/aww) and all kinds of stuff to get lost in.
As for this issue I did a cursory search in the GooglePixel sub and there have been some issues going back over the years with Ting and ATT and wifi calling. One post said use the dialer code you mentioned above and provisioning. Also factory resets did not help at least one frustrated user. Factory resets are so laborious even with Google cloud but I guess if it's needed then worth a try.
OP keep us posted if you do happen to get it fixed. Then I'll link it to the subreddit. lol
Click to expand...
Click to collapse
I made a comment about sticking with XDA. Meaning stick with XDA, literally. If he finds the answer someplace else, GREAT! Just stick with XDA, and come back and post what fixed it.
Roll your eye all you want though. Useless as it is, roll on.
draexo said:
I cant not find it. Where is it? Do I need to go into recovery? Everything I try ends up with the dead android image.
Here is a thread regarding the system cache.
https://www.reddit.com/r/oneplus/comments/j8ohht
WiFi calling Provisioned IS checked.
I have no "My Verizon Services" APP
I switched about 2 weeks ago. I was on the June update with AT&T. No idea if wifi calling worked as I had an old AT&T microcell I used at home instead. I am now on the July update. I bought the phone from the Google store, not a carrier.
Click to expand...
Click to collapse
That thread is for OnePlus phone..
Also I'm guessing it was for when Android 11 came out and updating from Android 10 to Android 11. Yes, wiping cache for all apps will cut down on errors.
Maybe not having the My Verizon services app is leading to the issue.
I bought mine from Google store.. not Verizon (or I'd not have root)
Are you selecting in settings - Apps - "show system"?
andybones said:
You can post to Reddit, I was just saying don't ditch XDA..
That thread is for OnePlus phone..
Also I'm guessing it was for when Android 11 came out and updating from Android 10 to Android 11. Yes, wiping cache for all apps will cut down on errors.
Maybe not having the My Verizon services app is leading to the issue.
I bought mine from Google store.. not Verizon (or I'd not have root)
Are you selecting in settings - Apps - "show system"?
Click to expand...
Click to collapse
You are correct, when I select "show system" My Verizon Services shows up. It has same permissions as yours.
I was able to get into recovery, but wipe cache partition is not an option anymore. Very strange.
I also deleted some AT&T apps that were still hanging around.
draexo said:
You are correct, when I select "show system" My Verizon Services shows up. It has same permissions as yours.
I was able to get into recovery, but wipe cache partition is not an option anymore. Very strange.
I also deleted some AT&T apps that were still hanging around.
Click to expand...
Click to collapse
What about when you select Advanced and then is "modify system settings" allowed for the My Verizon services?
Also how were you able to delete AT&T apps? were they not system apps? or do you have root? I recall your post up above saying unrooted.
IIRC, stock recovery never had option to wipe cache, but rather to wipe data/factory reset
I would check the Playstore for an app to wipe cache, I'd link but the one I use requires root.
A suggestion is to root the device, try wiping the cache, and if things get working remove root.
Let me ask this, did you flash the July Factory image since switching to TING?
Try removing -w (to not lose data) and flash the latest July again. Can't hurt.
andybones said:
What about when you select Advanced and then is "modify system settings" allowed for the My Verizon services?
Click to expand...
Click to collapse
Yes, it is.
andybones said:
Also how were you able to delete AT&T apps? were they not system apps? or do you have root? I recall your post up above saying unrooted.
Click to expand...
Click to collapse
I installed them manually myself when I got the phone. I deleted them.
andybones said:
IIRC, stock recovery never had option to wipe cache, but rather to wipe data/factory reset
I would check the Playstore for an app to wipe cache, I'd link but the one I use requires root.
A suggestion is to root the device, try wiping the cache, and if things get working remove root.
Click to expand...
Click to collapse
I can root it. I just have not had a need for root in years. I will try this and report back.
From the images I saw on the Verizon website, the stock pixel recovery does have wipe cache, but no harm in rooting.
andybones said:
Let me ask this, did you flash the July Factory image since switching to TING?
Try removing -w (to not lose data) and flash the latest July again. Can't hurt.
Click to expand...
Click to collapse
Is there no one-click root? Maybe Magisk? I am not needing a custom ROM.
Spent quite a bit of time searching the net for answers. Seems like a common issue across all the Pixel devices, and yet, no one has ever managed to get it working except in instances where the carrier's provisioning was incorrect.
andybones said:
I made a comment about sticking with XDA. Meaning stick with XDA, literally. If he finds the answer someplace else, GREAT! Just stick with XDA, and come back and post what fixed it.
Roll your eye all you want though. Useless as it is, roll on.
Click to expand...
Click to collapse
I'm sorry, what exactly do you mean by that?
I contacted Google Support.
Here is what they had me do:
1 Settings > System > Advanced > Reset Options > Reset Wi_Fi, mobile & Bluetooth. MAKE SURE TO UNCKEC ERASE DOWNLOADED SIMS
2 Settings > Apps & Notifications >(see all apps) Phone App > Clear Cache, Force Stop
3 Update all PlayStore Apps
4 Reboot
5 Attempt to enable Wi-Fi
FAIL
Insist the problem is with the carrier.
draexo said:
Is there no one-click root? Maybe Magisk? I am not needing a custom ROM.
Click to expand...
Click to collapse
I use and suggest Magisk for rooting. But you will need a PC to fastboot flash the modified boot.img
draexo said:
Spent quite a bit of time searching the net for answers. Seems like a common issue across all the Pixel devices, and yet, no one has ever managed to get it working except in instances where the carrier's provisioning was incorrect.
Click to expand...
Click to collapse
draexo said:
I contacted Google Support.
Here is what they had me do:
1 Settings > System > Advanced > Reset Options > Reset Wi_Fi, mobile & Bluetooth. MAKE SURE TO UNCKEC ERASE DOWNLOADED SIMS
2 Settings > Apps & Notifications >(see all apps) Phone App > Clear Cache, Force Stop
3 Update all PlayStore Apps
4 Reboot
5 Attempt to enableReboot but
FAIL
Insist the problem is with the carrier.
Click to expand...
Click to collapse
I think if it's anything like how VZW is, it is the carrier. Possibly factory reset needed after turning on, or something else like wiping cache on the Phone and Settings apps.
andybones said:
I use and suggest Magisk for rooting. But you will need a PC to fastboot flash the modified boot.img
I think if it's anything like how VZW is, it is the carrier. Possibly factory reset needed after turning on, or something else like wiping cache on the Phone and Settings apps.
Click to expand...
Click to collapse
Going to try a different SIM card from another carrier over the weekend. I will report back.

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