Hi
I am having problem with sensors and Moto actions.
I found out that active display wasn't working when I put my hand near the phone like I have done for near a year. When I am in a call if I take off the phone from my ear it never turns on the screen so I can't finish a call. If I shake the phone while active display isn't working it doesn't open the camera app.
I found out after a call everthing start to work perfect for a while but then stop to work again
k3ff0 said:
Hi
I am having problem with sensors and Moto actions.
I found out that active display wasn't working when I put my hand near the phone like I have done for near a year. When I am in a call if I take off the phone from my ear it never turns on the screen so I can't finish a call. If I shake the phone while active display isn't working it doesn't open the camera app.
I found out after a call everthing start to work perfect for a while but then stop to work again
Click to expand...
Click to collapse
Download CPU-Z app and test the sensors. Maybe is a firmware issue and all you need is a factory reset.
Related
Hi,
I just got my XZ a few days ago and experience only one issue: When doing a call the display turns off immediately, but when I put the phone away it's still off and doesn't turn on again. Service menu says the proximity sensor is turned on.
Anyone else with this problem and maybe the solution?
ccab said:
Hi,
I just got my XZ a few days ago and experience only one issue: When doing a call the display turns off immediately, but when I put the phone away it's still off and doesn't turn on again. Service menu says the proximity sensor is turned on.
Anyone else with this problem and maybe the solution?
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Click to collapse
Most of the time with proximity sensor not functioning is because some Screen Protector is blocking it.
Make sure your custom screen protector isn't blocking it first, then if it still doesn't work properly maybe it's a hardware failure, should contact SONY then....
If it's the sensor or the screen protector (which has cut outs for the sensor), then why does it turn off the screen correctly the moment it put the phone to my ear?
It was the screen protector. Strange, other people don't have any issues with it.
So sorry Sony, your are great
Might be a little bit late, but maybe for others
worked pretty well on my Samsung S4.
download the app "proximity fix" from the playstore and run it.
Job done.
Hope that helps you or anyone who stumbles upon this!
Hi i'm just brought HTC one m7 2 weeks ago but completely using it just for a week, here is my problem. While during a call both calling and receiving a call my phone will turn on airplane mode and drop the call, and sometime the phone just drop the call. I already Hard reset my cell. but still facing the same problem. what should i do right now? its so annoying... :crying: thanks in advance
Kaetae said:
Hi i'm just brought HTC one m7 2 weeks ago but completely using it just for a week, here is my problem. While during a call both calling and receiving a call my phone will turn on airplane mode and drop the call, and sometime the phone just drop the call. I already Hard reset my cell. but still facing the same problem. what should i do right now? its so annoying... :crying: thanks in advance
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Click to collapse
No one face this problem?
Kaetae said:
No one face this problem?
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Click to collapse
I use my HTC One for calling most of the time and for more than a month now I haven't encountered this situation as of yet. Maybe try reflashing the ROM instead of doing a wipe. There are a couple of RUUs in this forum you can download if you're not rooted/unlocked.
I am having the same problem, anyone got any solutions??
jag233 said:
I am having the same problem, anyone got any solutions??
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Click to collapse
Can this be produced reliably? If it can, go to your dealer and show it to them
htc one airplane mode
Kaetae said:
Hi i'm just brought HTC one m7 2 weeks ago but completely using it just for a week, here is my problem. While during a call both calling and receiving a call my phone will turn on airplane mode and drop the call, and sometime the phone just drop the call. I already Hard reset my cell. but still facing the same problem. what should i do right now? its so annoying... :crying: thanks in advance
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Click to collapse
Hi guys - I too had this problem and even replaced my first handset to find i was still having the problem. The answer is annoyingly simple and that is you are all no doubt using your phone in your left hand (as I do) and the sensor which deacrivates the screen is in the top left of the front of the phone.. no problem when using ur right hand to call as the sensor is flat to your ear but in the other, if the phone is not totally planted.. the sensor sometimes hangs in the open or is away from your head far enough to activate the screen and you are accessing the drop down menu with your ear! Design flaw in my opinion but there are 2 things you can do 1) the sound comes out of the entire length of the speaker so get used to putting your ear as close to the sensor as poss 2) once dialled or answered call, hit the screen lock button manually to deactivate the screen for the duration of the call. Hope this helps.
Pelbee said:
Hi guys - I too had this problem and even replaced my first handset to find i was still having the problem. The answer is annoyingly simple and that is you are all no doubt using your phone in your left hand (as I do) and the sensor which deacrivates the screen is in the top left of the front of the phone.. no problem when using ur right hand to call as the sensor is flat to your ear but in the other, if the phone is not totally planted.. the sensor sometimes hangs in the open or is away from your head far enough to activate the screen and you are accessing the drop down menu with your ear! Design flaw in my opinion but there are 2 things you can do 1) the sound comes out of the entire length of the speaker so get used to putting your ear as close to the sensor as poss 2) once dialled or answered call, hit the screen lock button manually to deactivate the screen for the duration of the call. Hope this helps.
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Click to collapse
I can confirm this. I also use my left hand / left ear for calls and my calls often die in the middle of the call because my ear has enabled Airplane mode. Sometime it happens during important calls and is absolutely infuriating and stressful. What's more, often people try to call you back but can't because it takes about 10 seconds for the phone to turn wireless back on and register with the network.
This is really poor form and rather an embarrassing oversight for HTC. I have just switched from a Samsung Galaxy S4 and this is my first HTC and even though its clearly a great phone - failing on actual phone part of a smartphone is inexcusable. If anyone comes up with a solution in the meantime, please post it here. Thanks
Turn the screen off manually when it's too dark for the proximity sensor to measure proximity.
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
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Click to collapse
Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
The front camera works, but in my office it seems VERY sensitive to light. The lights are glaring heavily. I never use the front camera so I don't know if that's normally how it was. Air gestures work when the screen is on (swiping left and right to view my photos), but the quick glance won't work when the phone is locked. The weird thing is that quick glance works when I do the "try it" tutorial only.
440bro said:
Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
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Click to collapse
Ok now it seems quick glance DOES work when the phone is off....I just couldn't do it correctly.
Main problem still exists though.
What rom are you using
Sent from my SAMSUNG-SM-N900A using Tapatalk
My note 2 started like this also. I don't know what's wrong with it.
Sent from iNew V3 using Tapatalk
My phone is completely stock and not rooted.
MNDZA said:
My phone is completely stock and not rooted.
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then i would contact att and get a warrenty replacement
jerrycoffman45 said:
then i would contact att and get a warrenty replacement
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Click to collapse
I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
MNDZA said:
I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
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Click to collapse
att will ask you to do that when you call
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
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Click to collapse
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
done12many2 said:
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
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Click to collapse
I tried that *#0*# test and I can activate the proximity sensor, but it seems to stay on after that.
This is a known issue with our phone. I had this issue myself. Plenty of times. Just call ATT and ask for a replacement.
Yeah I just found this:
http://forums.androidcentral.com/sa...-3-proximity-sensor-issue-during-calls-5.html
It's not a software issue use canned air and blow by the speaker and the headphone jack als o press on the back of the phone . This has happened to me
Sent from my SAMSUNG-SM-N900A using xda app-developers app
i stumbled upon this thread and took my phone apart and sure enough there was lint in it. in the dial pad using the *#0*# method, when i covered the sensor the screen would light green, vibrate, and stay that way after i moved my hand away. i cleaned it and everything is perfect!!!
Try this
https://www.youtube.com/watch?v=fls4NIRJ1IQ&feature=youtube_gdata_player
Sent from my Note 3 SM-N900A rooted by Designgears
Anyone having a problem with the proximity sensor when someone's calling? I can't pull out the phone from my pocket and hang up, cause every time, the call is already answered... During phone ringing the proximity sensor is not working and the screen is operational. Someone else? Reported already?
Am I the only one? I've tested the proximity sensor, it's working fine. Done a hard reset without phone settings restore, but still while ringing, with hidden sensor, the screen is active. Had this problem with xiaomi a1, with Nokia 6.1 it was ok. So wondering, of it's just me (somekind of hardware problem) or software?
bo6o said:
Am I the only one? I've tested the proximity sensor, it's working fine. Done a hard reset without phone settings restore, but still while ringing, with hidden sensor, the screen is active. Had this problem with xiaomi a1, with Nokia 6.1 it was ok. So wondering, of it's just me (somekind of hardware problem) or software?
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Click to collapse
I don't recall having any issue with the screen when a call comes in. Can you explain the problem a little more? I just want to make sure I test it properly based on the issue you're having.
- Call comes in
- Phone is in pocket
- Call answers? Or screen activates and registers touch while in your pocket? Not sure of what's going on here
This is the part I don't follow. Is it answering automatically? Or is it that when you try to remove it from your pocket, you're somehow answering the phone?
I can't pull out the phone from my pocket and hang up, cause every time, the call is already answered...
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Click to collapse
Harfainx said:
I don't recall having any issue with the screen when a call comes in. Can you explain the problem a little more? I just want to make sure I test it properly based on the issue you're having.
- Call comes in
- Phone is in pocket
- Call answers? Or screen activates and registers touch while in your pocket? Not sure of what's going on here
This is the part I don't follow. Is it answering automatically? Or is it that when you try to remove it from your pocket, you're somehow answering the phone?
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Click to collapse
Sorry. The problem is that the screen is active and obviously my pocket is capacitive
You can test it easy - someone calls you and you cover up the sensor. For me, it stays active and lit up. I think it stays active even during a call, no matter that it's not on - sometimes it seems I press things with my face.
Just to update - I got a replacement of the phone, cause the other one died, but the new one still has this problem - while taking it out of the pocket of normal jeans while ringing, it either slides to answer the call (most of the time) or to reject it. Happens like 60+ % of the time, in dry pocket. Am I the only lucky guy out here or I should expect this phone to kill itself like the previous?
So, it's not just me, but still no fix...
https://community.phones.nokia.com/discussion/3521/getting-problem-when-receiving-calls-while-in-pocket
I'm developing app for WiFi calling.
I want to turn off screen when proximity sensor reports "near". It work fine on other phones but on S10 phone looks like proximity sensor is not even activated - there is no white dot blinking on top part of the screen.
If I make normal call or use WhatsApp dot starts blinking as soon as I start the call.
So what do I have to do in my app to make that white dot blink on Samsung S10 phone?
I'm not quite sure, but there seems some kind of known issue with the proximity sensor that dates back to at least March. Screen coming on while in your pocket, screen not lighting up when pulled back from your face during a call, screen randomly coming on while on a call, despite it being pressed against your ear/face. I've tried everything suggested and the issues remains, unfortunately I'll be returning my S10+ and going back to my S8+, pretty disappointing for a $1,000 phone.
It's always recommended to do a factory reset after an update, problems happen not only on Samsung, even on iPhones, not a big deal.
Try this?
https://forum.xda-developers.com/showthread.php?t=2568003
TheNurd said:
I'm not quite sure, but there seems some kind of known issue with the proximity sensor that dates back to at least March. Screen coming on while in your pocket, screen not lighting up when pulled back from your face during a call, screen randomly coming on while on a call, despite it being pressed against your ear/face. I've tried everything suggested and the issues remains, unfortunately I'll be returning my S10+ and going back to my S8+, pretty disappointing for a $1,000 phone.
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During normal phone call my sensor works as it should.
I just don't know how to activate it in app that I'm developing.
On all other types of phones this is not a problem, since this sensor is always on. It is just S10 series that have some kind of special sensor which have to be activated. You can see white dot (left form the front camera) blinking during call... that means that the sensor is activated.
The only other app I saw apart from phone app that can activate this sensor is WhatsApp. It activates it during call or during listening to voice messages.
I also checked Google Duo, Messenger Lite and Linphone app and none of these doesn't activate sensor. So it must be something that WhatsApp knows and others don't.
I also asked this on WhatsApp support, but I was ignored of course.
Do you find how to activate it? I have the same problem in my app and it looks similar on new Samsungs (I find it out on Galaxy Note 10)
Thanks for replay.