Yesterday I tried to take some pictures under water in the pool. (I always check the pressure test before dip the phone). On the evening I noticed the touchscreen wasn't working properly.
URL: i.imgur.com/m6dIr4O.jpg
Water indicators are ok and it doesn't seem water has infiltrated in the phone. I thought it could be a software bug and I resetted the OS but it didn't work. What did it happen?
P.S. Phone is already in the rice
I would instantly send it back to sony if FW update did not solve it and get it replaced. Seems like water got it somehow still.
Related
Hi All,
Unfortunately my other half has managed to, quite accidentally, spill orange squash onto my X1.
The phone still works except for the buttons on the front of the device, ie the panel button, and the directional button.
They respond but do not do what they are supposed too. For example, pressing right on the directional pad seems to bring up the phone app, left doesn't appear to do anything.
Has anyone else experienced anything like this? I have left the device to dry out in the airing cupboard over night and I am hoping that when I get back in from work it will (magically) be working again.
You shouldn't have used it after the spillage.
The right steps are too turn it off, remove the battery, let it dry for a couple of days and then turn it on.
I don't know what the effects would be in your case...
P.S. It wasn't accidental. Trust me.
well orange juice is sticky, but i once "stepped" into a small pond and everything from my belly downwards stood underwater for about 3-4 sec. including my X1 in my pocket.
i exitedly turned it on, though i knew i shouldn't do that and I saw a load of colours and it tried to boot but got stuck.
well i thought it was ****ed up and already searched for a new mobile. but then after 2-3 days it recovered. first it booted, but the touchscreen was still broken. then everything recovered, even my battery still works perfectly.
my 2 "water indicators" inside my phone and battery are red now
sekall12 said:
well orange juice is sticky, but i once "stepped" into a small pond and everything from my belly downwards stood underwater for about 3-4 sec. including my X1 in my pocket.
i exitedly turned it on, though i knew i shouldn't do that and I saw a load of colours and it tried to boot but got stuck.
well i thought it was ****ed up and already searched for a new mobile. but then after 2-3 days it recovered. first it booted, but the touchscreen was still broken. then everything recovered, even my battery still works perfectly.
my 2 "water indicators" inside my phone and battery are red now
Click to expand...
Click to collapse
Sorry for the OT, but where exactly are the water indicators? Have only been able to find the battery one.
Ah bugger, I have taken it back to O2 today and they have sent it off for repair.
I claimed I knew nothing about why it failed.
Oh well, it should be covered under my insurance if need be. (Well it better bloody be, I have had it long enough with nary a claim to my name)
Thanks for the responses chaps!
Hello all (first post here) I had a water spillage on my x1 and after looking for advice i came across something that worked. half Fill a bowl with uncooked rice and put the x1 in to the rice( take out the battery first). then poor more rice on the top of the phone. the rice will absorbe the moisture from the phone and this should help the phone to dry out. tried it with mine and it worked. everything was working fine but the m button on the keyboard. since then i took the phone apart and cleaned the keyboard and its back working fine. hope this helps or if not has made people laugh as it sounds so stupid it may just work as i did for me!
breakbystealth said:
Hello all (first post here) I had a water spillage on my x1 and after looking for advice i came across something that worked. half Fill a bowl with uncooked rice and put the x1 in to the rice( take out the battery first). then poor more rice on the top of the phone. the rice will absorbe the moisture from the phone and this should help the phone to dry out. tried it with mine and it worked. everything was working fine but the m button on the keyboard. since then i took the phone apart and cleaned the keyboard and its back working fine. hope this helps or if not has made people laugh as it sounds so stupid it may just work as i did for me!
Click to expand...
Click to collapse
Actually, using rice is not a stupid idea - at all!
It is known to absorb moisture, go ahead and ask your grandmother (if you still have one), in the old days, when silicagel and the sorts didn't exist yet, a bowl of rice in the basement made sure that it wouldn't become too moist. Still works today, ofcourse.
Another thing you can try if the unit remains defective after cleaning it up a bit - buy some distilled water (at a hardware store or something).
Distilled water consists of H20 (yes, the real deal) for about 99.9% (depending on brand and quality). This means that harmful minerals like Kalium and Natrium will not be in it, meaning it can't cause electrical damage. If you use it carefully, you can rinse your device with it, dissolving any residual stickyness/salt etc inside.
Do take into account that - if not done properly - you might just move the crap from one place in your phone to the other, making things worse.
Just an idea!
Hi all . Wishing you all a happy holi.
Well as the thread says and since its holi (no explanation required) my phone seems to have shutdown after my friends and I were playing with a water pipe and I (for kicks) hosed my Xperia Z full of water.
After reading a few threads I came to understand that there are damage strip indicators on all panel flaps.
The micro SD flip is still white but the charger/usb cable and headphone jack flaps have turned pink,
The phone also crashed sometime after I hosed it with water and is not powering up.
So what should I do now?
Currently I'm on the advice of 3 friends using the rice method. I have opened all flaps of the phone and submerged it in a bowl of rice so that it dries out all the moisture. I intend to keep it the whole night and try powering it up in the morning.
Options:
1. Try the rice method and hope it works (yay)
2. After failing point 1, keep it in the sun/blower/hair dryer method and try again to power it up,
3. Take it to the Sony Service Center in Lajpat Nagar (I'm from New Delhi) and give it for repair.
P.S - My phone is rooted and running cyanogenmod. Will they charge me extra If I happen to give it for repair when they find out I'm running a custom mod.
I'm asking because Sony does weird things. When I bought the phone last year I dropped it on the ground and scratched a corner. Not too much but the phone was only 3 months old and I felt bad about it so I thought I get the body changed for a small fee.
Turns out Sony does not replace the phone body instead the executive simply told me to pay 50% of the price and I could get a whole new phone since the Xperia's body cannot be changed.
Kindly help!
Thank You
same here though my power button is ****ed up right now.... i have it dipped in rice and would let it be there for 2-3 days...
P.S even my headphone jack and usb are pink now.... i never had it removed from my pocket but had a lot of water splashes...
THIS THREAD SHOULD BE CLOSED. PROBLEM HAS BEEN SOLVED.
My gratitude to the people who were kind enough to reply to my private messages.
Point no. 1 worked.
I covered the phone in rice in a plastic bowl and left it for a whole day in my car where it got heated.
After that I tried powering it on. Seeing as I had already pretty much destroyed the phone I decided to give it one last shot on charging the phone which I hadn't done in case it short circuits and voila! The red light turns on and my phone is charging.
No problems detected.
Network/3G is working. Tried whatsapp, sms and used the camera and music player. Speakers are fine too. Same goes for the screen. Seems no damage done to the phone at all. Will need to change the screen guard though. Its become moist. I'll use the phone and reply on how the battery has been performing.
I'm sold. This is a SOLID PHONE. And I was worried that I'd have to shell out 15-20k because the damage indicators on the 2 flaps had turned pink.
Yup same here.... Although as I had water in my back camera.... It's left dust on my camera lens
Sent from Dilli
hello man i couldn't understand your message anyway i got my phone fixed , the only problem i had was with the fog on the cameras which gone after 2 days by it self and also i used the bag which has small balls in it which take the humidity away
Xperia Z3 compat won't stop vibrating
Hi all,
Similar to these two threads (1, 2) for other Xperia models, my Z3 compact won't stop vibrating, regardless of whether the phone is on or off. The only way to stop the vibration is by draining the battery.
So far I have tried:
turning off the device
shutting down the device with the off button(near the sim card)
factory reset
software repair using the PC companion
I saw indications online that this may be a hardware issue with the vibrating motor. I see two possible scenarios:
the motor is faulty
the motor is receiving a constant false positive (that wasn't cleared by any of the previous actions) that it should be on
Can anyone suggest a way to check whether this is a hardware issue and which of the hypotheses is correct?
Thanks
I have the same issue. Just started happening today. I'd say it's hardware but I'm trying the options you mentioned. Running the battery down at the moment.
I got this problem with 3 months of use,i send my phone back to sony and get a new phone under warranty
The solution - water got into the phone
I finally broke down and brought my (unwarranted) phone in to the Sony lab. They had a look to see what caused the problem and found that water seeped in to my allegedly water proof phone by checking the damp sticker.
On the one hand, I was probably foolish to actually test the phone's claim to being water-proof on a phone without a warranty.
On the other hand, I didn't go scuba diving - only brought the phone into the pool.
My personal assumption is that the problem was with the chlorinated water in the pool, as I dunked the phone in a few rivers during field trips and nothing happened. That being said, the advice that I got from the local Sony rep was to treat the phone as though it was not water proof and enjoy the proofing only if necessary. Bummer, but so be it
Edit:
Now I see that according to Sony's site: "After exposure to non-fresh water, such as chlorinated water from a swimming pool, always rinse your device off using fresh water"
Hello,
Recently I have been having issues where my Note 9 would randomly restart every 5-10 when left on standby. It never happens when the screen is on. I've tried safe mode and a factory reset to no avail. Finally, I switched my screen lock type to pin, and poof. Problem gone. Tested multiple times and the fingerprint sensor is definitely the culprit. Any reason why this is happening? So odd...
Faulty hardware possibly. Factory reset to exclude software as the cause and if not return to Samsung for repair
raul6 said:
Faulty hardware possibly. Factory reset to exclude software as the cause and if not return to Samsung for repair
Click to expand...
Click to collapse
xda members should be getting a portion of Samsung support employees' salary for doing part of their job for them.
I had the same issue this last week. Safe mode testing and restarts. Cache wipe and restarts again. Factory reset and good for two days. Put fingerprint back and 2 hours later I'm back on the reboot loop and after a day of Google I came across this post. Disabling stopped me from throwing the phone across the room today. This is weird, but disabling fingerprint unlock fixed my problem.
note 9 bootloop because of fingerprint scanner
I was constantly in a bootloop when screen would shut down. I tried every suggestion from, wiping cache, hard reset, safe mode, etc.... I diabled my fingerprint scanner and have not had any rebooting at all, my phone is under warranty and they are sending me a new one. Kind of upset about getting a new phone, but i will get over it. I contacted at&t and informed them of the problem and the resolution and the fellow on the line was very happy that i brought this to their attention. I hope i can help someone with the same problem.
MTTHEW
Issue fixed - DIY
To all who see this, I also had this same issue. And I fixed it in just less than an hour.
The fingerprint scanner on the Note9's and S9's do seem to not like moisture. I powered my Note9 off, and rested it on it's screen on a flat surface.
I then took 99% rubbing alcohol and a Q-Tip and poured drip-sized amounts of alchohol on the Fingerprint sensor. I wanted to make sure the fingerprint sensor was neatly dressed in the alchohol and allow the alchohol to dry there.
Waited about 15 to 20 minutes and then powered the phone on. Set the fingerprint scanner to unlock the phone, and tested this 3 days before posting here. I no longer get random reboots.
Issue fixed.
If you try this yourself, make sure you use 99% alchohol. 70% has water mixed in which the sensor may clearly not like if the issue is really moisture getting in the sensor.
I tried this after seeing another user in another forum claim that he used rice to fix his sensor rebooting issue. Rice works but it takes longer.
Do this at your own risk. Good luck.
I am having the EXACT issue here. Random reboots/power off when the phone is on Standby. I disabled the fingerprint unlock and the problem is gone. That's the culprit for sure. Safemode, nothing works. I types *#0*# in phone dialer and tested the fingerprint sensor. Everything passes except for a test item called RESET and the test shows FAIL. So this is definitely a hardware problem. I am trying the alcohol fix now to see if it works. I have never submerged the phone but I have wiped it with a very damp towel for quite a few times because it is supposed to be IP67 water proof. This should be Samsung's problem. If this does not work I guess I will have to send it in for warranty repair.
GreenBot said:
I am having the EXACT issue here. Random reboots/power off when the phone is on Standby. I disabled the fingerprint unlock and the problem is gone. That's the culprit for sure. Safemode, nothing works. I types *#0*# in phone dialer and tested the fingerprint sensor. Everything passes except for a test item called RESET and the test shows FAIL. So this is definitely a hardware problem. I am trying the alcohol fix now to see if it works. I have never submerged the phone but I have wiped it with a very damp towel for quite a few times because it is supposed to be IP67 water proof. This should be Samsung's problem. If this does not work I guess I will have to send it in for warranty repair.
Click to expand...
Click to collapse
SO I tried the alcohol solution. It did not work right away. The test still showed a FAIL and the phone would still reboot randomly while on standby. BUT IT WORKED THE MORNING AFTER! I am not sure if it just took it's time to dry. But I had cleaned the sensor with damp cloth before and it never had this rebooting issue. Well I guess this solution works. Definitely worth a try.
Thanks!
I had to eventually get my fingerprint sensor replaced for mine to work. They're only $15 on amazon. I recommend looking into repairing it yourself if you can. You would need an embossing heat gun, a ring suction cup, and some nylon picks to help hold it open. You can usually buy a decent kit for <$10 (- the heat gun). Also be prepared to ruin a deck of cards or purchase a metal phone opening tool. I like using cards because they're thin enough to get underneath the back plate, but thick enough to leave a gap to get my nylon picks in place. They also don't damage the shell like the metal opening tools can. The fingerprint sensor is probably one of the easiest repairs you can do, and the worst that could happen is that you break the back plate of your phone, which buying a new backplate+sensor is still cheaper than sending it in for repairs. You can buy some B7000 adhesive to put the backplate back on. Or just reheat the old adhesive that's already on there. Just be careful with it around water once you do this. Repairing your phone breaks the seal that was on there, so it's not as waterproof as it once was.
Hello everyone,
Since a few weeks I have several issues with my Pixel 5, mostly sensors issues (compass, gyroscope, proximity, etc.) but also some weird system software behaviors.
It began mid November when I woke up and realized my phone restarted on its own during the night.
Since then I have these issues :
- Compass not working
- Proximity sensor not working
- Gyroscope working only for a few seconds at start, and then completely stop.
- Phone freezes almost every time I unlock it. It freezes for like 3 to 5 seconds, the colors of the screen are dimmed, and then it finally unlocks.
- When the phone is playing audio content (songs, ring, alarms, etc.) the sound cuts out every 10 seconds (exactly) for like one second and then come back.
- In random moments, the phone will display an error "Process is not responding".
- The small proximity sensor LED is always blinking if I enable "Always on Display" feature.
- Finally, I can't install any Google Play System updates. I perform the installation, reboot the device, but a few minutes after this restart the phone will restart on its own and the Google Play System update will not be not applied (I can perform it again, and again, and again, etc.)
I tried several things : safe mode, factory reset, but I also reinstalled the whole Android 13 image with adb and fastboot. The issues still continue.
I sent the phone to be repaired by Google but they were "unable to reproduce these issues".
They also told me the phone has been damaged by water, which seems weird because the phone didn't had any incident with water that I can remember. I think I had one time the message "Liquid or debris in USB port" about six months ago, I don't understand why the problems would suddenly appear now.
They sent it back without any repair.
I don't know what to try anymore, I was convinced it was only a software issue (and that all the issues were related) but even reinstalling the whole android image didn't solve it. So is it a hardware issue after all ?
Any recommendation on how to process with these issues would be much appreciated. Or maybe I need to give up and buy a new phone ?
Thank you.
It's either water damaged or it's not. Google saw the moisture sensitive indicator(s) showed water exposure. So somehow this happened. If it's been exposed to water the first thing to do is disconnect the battery and allow it to dry out completely then see what you got.
At this late stage the damage may be permanent.
If it was salt water it's already dead. Sweat is salt water... keep 'em in a good case and keep it clean.
blackhawk said:
It's either water damaged or it's not. Google saw the moisture sensitive indicator(s) showed water exposure. So somehow this happened. If it's been exposed to water the first thing to do is disconnect the battery and allow it to dry out completely then see what you got.
At this late stage the damage may be permanent.
If it was salt water it's already dead. Sweat is salt water... keep 'em in a good case and keep it clean.
Click to expand...
Click to collapse
Thank you for your response.
But what I don't understand is why the issues would suddenly appear months after its contact with water, which was only rain by the way.
I am 100% sure it did not had any water incident at the time the issues appeared.
Water damage is insidious which is why manufacturers won't warranty it. Damage can be delayed sometimes taking weeks or months to become apparent.
buying used P5 now due to water damage :-(
Almost went for P7, great device, but I think I'll be fine until the P8 and hopeful Google will have a good trade in value like this year.
$200 for mint P5
$540 + shipping taces etc I believe if you have one od those.
but I think I'll save the $300 for now.. If i had the cash I'd go P7, but P5 is a wonderful device,