My new xperia z3 compact (D5803) receives text messages and calls very intermittently. I'm on AT&T US, stock firmware.
- If I am using the phone (or have very recently used the phone, say within 30 seconds) then most calls and text messages come through fine (though not always).
- If I leave the phone alone for more than a few minutes, text messages or calls almost never come through - though occasionally I get a text message many hours after it was sent.
- If someone leaves a voicemail (because I didn't answer the phone, because the phone didn't ring!), I don't get a notification until I open the voicemail app and manually sync.
- I can make a phone call or send a text message with no problems (texts arrive immediately).
I don't have any of these problems when I put my SIM back into my HTC One M8.
I've tried the following to fix this:
- I went to the AT&T store and had them give me a new nano SIM. It made no difference; same issues.
- I factory reset my phone. It made no difference; same issues.
- I updated to the US version of the firmware. It made no difference; same issues.
- I put the SIM into a second, until that point unused, xperia z3. It made no difference; same issues.
Given that I have exactly the same issues after changing both the SIM and the phone, I can only think it must be some kind of compatibility issue with using AT&T on this phone - except I see that many other users of this forum are on AT&T and aren't having the same problems.
I do notice that I don't have the best signal in my house (usually 1-2 bars) so I'm wondering if maybe that could be related? As I say though, my HTC One works fine, as do all of the other AT&T phones in my house.
I think my next step will be to go and buy a T-Mobile prepaid SIM, just to see if that works, but does anyone have any thoughts or suggestions? All in all this is getting pretty frustrating, because I LOVE the phone, but right now it's unusable for me.
I would suggest reading this thread below. It should give you some tips on how to resolve your issue.
http://forum.xda-developers.com/z3-compact/help/att-apn-settings-lte-t2888644
Thank you for trying to help!
I probably should have added that link as one of the things I had already tried. To be specific, my APN settings are:
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http: //mmsc.mobile.att.net
MMS proxy proxy.mobile.att.net
MMS port 80
MCC 310
MNC 410
Authentication Type None
APN type default,mms,supl,hipri
APN protocol IPv4
Bearer Unspecified
---------------------------------
I'm beginning to think it *must* be a signal issue, even though all the other phones in my house are fine. I have the "Advanced Signal Status" app installed, but I'm not sure what I should be looking for to see if there's anything fishy
Don't forget to download the Internet and MMS settings for your phone. You go into Settings > Wireless & Networks > More > Internet settings and download settings for Internet and MMS
Thanks again for the suggestions.
Sadly, it's still not working. I'm pretty sure I had already downloaded those settings, but I did it again anyway (seems you can just download over and over). I even reset the phone after that just to be sure, but the problem persists.
I have the same issue and I live in Sweden....
Im having the same issues. I restart the device and then come all the missed calls and missed txt messages.. i really hope theres a easy fix to this soon.
So, I switched my SIM from AT&T to T-Mobile and it fixed my issues. It seems that the either the poor AT&T reception in my house or some other strange incompatibility between the phone and AT&T was the problem.
Either way there's obviously some kind of issue with this phone - my guess is that when connectivity with the network is poor, the phone maybe times-out and gives up. Perhaps Sony will fix this with a firmware update at some point. In the mean time I would suggest that other folks having this issue maybe go to a part of town where they know reception is very good and see if the problems happen there.
So after 2 days of of testing, a new nano sim card and several phone calls to ATT I found temporary fix. Change your Network mode to WCDMA (preffered)/GSM. While this wont give you LTE it will prevent the missed phone calls and txt messages and at least you have HSPA+ . The problem is the LTE connection to ATT. The connection either drops and or prevents phone calls /texts from coming through the lower HSPA + or 2g bands... Not sure why this is. Hoping that when the Sony Store models start shipping on Nov 2nd they have the same issue and Sony will send out an update to fix the connection issue.
I'm on the US ATT network with the same problem as well. After trouble shooting I have come to agree with you. I'm really hoping Sony sends out an update.
Is this a problem on Tmobile USA with Z3 Compact also?
same issues!
I have two Z3 compacts (US version purchased direct from Sony) on my family plan with the same issues of not receiving SMS or calls when connected to wi-fi, and occasionally cannot receive SMS or calls when not connected to wi-fi either. I am always able to send texts and calls, and MMS/LTE always work (I am usually e-mailed when my phone isn't working and I get that right away). Whenever the phones aren't receiving calls, it rings once and goes to voicemail, which tips us off that the phones aren't working.
If you are also getting this problem, please get on AT&T chat and ask them to escalate/forward to their manager. We've got to get their attention. Additionally, I was told that "Okay so since the phone is unlocked our service is not guaranteed to work at full capacity, also I can not submit a case due to it is not an at&t phone. "
Yep - Same problem over here. AT&T in Northeast USA.
AT&T tried everything they could (resettings connection, etc) but again also said that it isn't guaranteed to work because it's an unlocked device.
I'm doing a system repair on the phone from the sony desktop application. Hoping it will fix, but not hopeful. Now sony says they want to have my phone in for testing. :/
I'm hoping they realize soon that this is a bug, and not a case of a broken phone.
Same problem here on cricket (AT&T) in Houston. Just disabled LTE. We'll see if that fixes it like it did for the other guy. Sony needs to get on this.
Sent from my Nexus 5
Not working MMS
Yep I have tried all of the above solutions and nothing is working. Changed APN multiple times, factory reset, switched SIM, called att, went into the store.
Like above, ATT came to the conclusion that unlocked phones are sometimes not compatible with their service and there's only so much trouble shooting they can do.
I have ATT in san francisco, and it's looking like I'm going to return the Xperia z3c. Shame it's a great phone besides the MMS issue.
aaronv20 said:
So after 2 days of of testing, a new nano sim card and several phone calls to ATT I found temporary fix. Change your Network mode to WCDMA (preffered)/GSM. While this wont give you LTE it will prevent the missed phone calls and txt messages and at least you have HSPA+ . The problem is the LTE connection to ATT. The connection either drops and or prevents phone calls /texts from coming through the lower HSPA + or 2g bands... Not sure why this is. Hoping that when the Sony Store models start shipping on Nov 2nd they have the same issue and Sony will send out an update to fix the connection issue.
Click to expand...
Click to collapse
Confirmed that this worked on my wife's z3c. She wont miss the LTE anyway since she is always near wifi and when she isn't 3G is definitely good enough. We streamed spotify for an hour today on country roads on her phone on 3G. No issues.
Sent from my Nexus 5
sorry to hear you guys are having such issues...
My z3 compact on att works flawlessly. I swapped my nano sim from a iphone 6 i was trying out straight into this.
Att did mention something about some settings they had to flip in the back end when i switched over to a nano sim from the sim i was using in my lg g3. If you guys loose all hope have a buddy with an iphone on att and use his imei and let att configure the sim for that phone then swap the sim into the z3...could work because i know it does for me
Same issues here. I have a new D5803 on Straight Talk (AT&T). I live in the mid Atlantic. It seems I don't receive calls/texts when I have 2 bars or less. Not sure about LTE vs. HSPA. I always have Wifi on so not sure if turning it off would make a difference. THIS IS A HUGE ISSUE! Hopefully a firmware update will save us. Has anyone contacted Sony?
mtilson said:
Same issues here. I have a new D5803 on Straight Talk (AT&T). I live in the mid Atlantic. It seems I don't receive calls/texts when I have 2 bars or less. Not sure about LTE vs. HSPA. I always have Wifi on so not sure if turning it off would make a difference. THIS IS A HUGE ISSUE! Hopefully a firmware update will save us. Has anyone contacted Sony?
Click to expand...
Click to collapse
Yes it does make a difference. Turn it off and everything should work.
Sent from my Nexus 5
sublimnl said:
Yes it does make a difference. Turn it off and everything should work.
Sent from my Nexus 5
Click to expand...
Click to collapse
Thanks for the info, but this isn't a viable solution! I shouldn't have to keep Wifi off to ensure I receive my calls/texts!
Hello! I have very recently bought a N4 on TMO, and one of the features I was eager to try was WiFi calling. However, it seems not to work. I can't send texts and can only call intermitently , but can't receive calls. I've been reading that this seems to be a known issue on the GS5 at least, but what about with the N4? Is there any fix?
Derek0228 said:
Hello! I have very recently bought a N4 on TMO, and one of the features I was eager to try was WiFi calling. However, it seems not to work. I can't send texts and can only call intermitently , but can't receive calls. I've been reading that this seems to be a known issue on the GS5 at least, but what about with the N4? Is there any fix?
Click to expand...
Click to collapse
Call t mobile and have then set it back up for you.
BAD ASS NOTE 4
I've had a few issues with WiFi calling. It is possible that it is my router, but sometimes when I make a call it will go through but the person on the other end can't hear me even though I can hear them just fine. If I turn off WiFi and try it using the mobile network they can hear me fine.
Sometimes it has to do with setting ur e911 address with tmobile if u get a red error message most likely means the 911 address is not filled in.You can call tmobile or go to tmobile.Com and set ur self.Maybe a new rom using international kernel wifi calling won't work must be a tmobile kernel
I also have issues with Wi-Fi calling. 2/10 times it works fine. The other 8 times it's one way audio. I can hear them no issue, but they cannot hear me. T-Mo says it has to be my router but the thing is I have 3 other android devices on T-mobile network on the same Wi-Fi connection that has no issues making or receiving calls on it.
Before the Note 4 I had an S4, which I still have and it had no issues either.
Hope they get it fixed.
It's not the e911 address because mine is already set, and I'm not more than 10ft from the router.
raw2000j said:
Sometimes it has to do with setting ur e911 address with tmobile if u get a red error message most likely means the 911 address is not filled in.You can call tmobile or go to tmobile.Com and set ur self.Maybe a new rom using international kernel wifi calling won't work must be a tmobile kernel
Click to expand...
Click to collapse
International kernel def not working atm.
For some reason I can't make calls. I'm using the stock dialer on a stock rooted ROM (see sig).
I dial a number and it looks like it's working (the call timer starts counting and what not) but it never actually calls. Just silence.
I haven't been able to test receiving calls yet but I did at least get some missed calls earlier when I was away from my phone (it was when I tried to return those calls that I discovered this problem).
I'm on Verizon. I have LTE set as my "Preferred Network Type" in Cellular Settings. Data works fine in both LTE and 3G areas. Texts work fine. Just calling seems broken.
Had anyone seen or heard of this? I searched this forum but didn't find anything.
poor connectivity on WIFI network on nexus 6
I also face the problem if not able to make/receive calls when WIFI network is activated.
demarcmj said:
For some reason I can't make calls. I'm using the stock dialer on a stock rooted ROM (see sig).
I dial a number and it looks like it's working (the call timer starts counting and what not) but it never actually calls. Just silence.
I haven't been able to test receiving calls yet but I did at least get some missed calls earlier when I was away from my phone (it was when I tried to return those calls that I discovered this problem).
I'm on Verizon. I have LTE set as my "Preferred Network Type" in Cellular Settings. Data works fine in both LTE and 3G areas. Texts work fine. Just calling seems broken.
Had anyone seen or heard of this? I searched this forum but didn't find anything.
Click to expand...
Click to collapse
Are you on the 98r radio? That's the one that ships with the Verizon branded Nexus devices and is different from the radios in the other 5.1 builds.
demarcmj said:
For some reason I can't make calls. I'm using the stock dialer on a stock rooted ROM (see sig).
I dial a number and it looks like it's working (the call timer starts counting and what not) but it never actually calls. Just silence.
I haven't been able to test receiving calls yet but I did at least get some missed calls earlier when I was away from my phone (it was when I tried to return those calls that I discovered this problem).
I'm on Verizon. I have LTE set as my "Preferred Network Type" in Cellular Settings. Data works fine in both LTE and 3G areas. Texts work fine. Just calling seems broken.
Had anyone seen or heard of this? I searched this forum but didn't find anything.
Click to expand...
Click to collapse
what if you turn on your speaker?
nevermind, the ops post is from jan 14th, and someone brought up this thread again. people, this post is before the 5.1 update came out. let this thread die.
I've made sure that call reject list is set to off. For whatever reason though, when a call comes into my G4, the call app displays for about a second and then it refuses the call automatically causing it to go straight to voicemail. Anybody experience this issue?
ftdn2006 said:
I've made sure that call reject list is set to off. For whatever reason though, when a call comes into my G4, the call app displays for about a second and then it refuses the call automatically causing it to go straight to voicemail. Anybody experience this issue?
Click to expand...
Click to collapse
I don't have this issue.
1) Is this T-Mobile branded phone?
2) What is the coverage or does this issue occur only in some places?
3) Are the settings correct under "mobile networks"?
4) Is Wifi calling feature is on/off under call settings?
Charkatak said:
I don't have this issue.
1) Is this T-Mobile branded phone?
2) What is the coverage or does this issue occur only in some places?
3) Are the settings correct under "mobile networks"?
4) Is Wifi calling feature is on/off under call settings?
Click to expand...
Click to collapse
1) Yes
2) LTE
3) Yes
4) Off
I'm not rooted either.
ftdn2006 said:
1) Yes
2) LTE
3) Yes
4) Off
I'm not rooted either.
Click to expand...
Click to collapse
Interesting. I have tested my phone vs 4G and LTE connection, don't have any of your phone issues. Couple of things came to my mind. If your sim card is not fresh, try replacing it or ask a friend if he/she has newer sim card and try to make few calls. Another important thing is VoLTE, it is also in the call options above wifi calling. IF VoLTE is on, try to turn it off and user your phone for a day and see.
Charkatak said:
Interesting. I have tested my phone vs 4G and LTE connection, don't have any of your phone issues. Couple of things came to my mind. If your sim card is not fresh, try replacing it or ask a friend if he/she has newer sim card and try to make few calls. Another important thing is VoLTE, it is also in the call options above wifi calling. IF VoLTE is on, try to turn it off and user your phone for a day and see.
Click to expand...
Click to collapse
I agree with this. I turned off VoLTE and my calling got better.
Sent from my LG-H811 using XDA Free mobile app
Thanks for all the suggestions guys. I tried them all. In the end, I narrowed the issue down to google voice. When I first got my G4 I tried setting google voice to be the primary voicemail service. I'm on a postpaid plan, so there shouldn't have been any issues. Not sure what happened, but it obviously screwed something up. If people call my T-Mobile number directly the call goes through just fine. If they call my GV number, the voicemail picks up just before the first ring on my G4. The caller ID pops up and then disappears as if I touch the decline button. I've tried setting my T-Mobile voice mail back to default and called T-Mobile. The problem is not persistent. It is intermittent.
I just bought my note 5. Its the dual sim version. So the first few days was days.... i started having difficulty with making outgoing calls... texts are fine... its like 1 out 10 calls would push through. So i rebooted my phone thinking that it might resolve the issue....unfortunately it did not. Then a few friends sent me a message that theyve been trying to call me and it always says im out of coverage are... the whole time this was happening I was connected to LTE. When i changed my mobile network setting to 3g/2g .... then calls came in and went out. Has anyone have the same issue with note 5?
The international versions don't have VoLTE enabled. Not sure how to enable it. Mine also doesn't have WB-AMR (HD Voice) enabled either.
Thus, calls need to be switched through the HSPA network and can't be routed while connected to LTE. Essentially when making a call your phone switches and tries to register on HSPA, quickly.