Strange Audio Issues on Nexus 6 (T-Mobile) - Nexus 6 Q&A, Help & Troubleshooting

I've been having audio problems on my Nexus 6 for the last few weeks after attempting to Root my phone. I've since unrooted my phone and performed a factory reset and I'm still having these audio issues. I'm starting to think this may be an audio issue.
1) When I receive a phone call or when the alarm on my phone goes off, the volume is very low. Raising or lowering the volume doesn't help
2) When I try to accept a call, I can't hear anything, but the person can hear me.
3) When I try to place a call, I can't hear anything, but the person can hear me.
4) When I'm in a call and I put my phone on speaker, I can't hear anything, but the person can hear me. Right now the only way I can hear anything while in a call is when I'm using headphones.
5) The audio volume goes up and down sporadically when listening to music, watching videos, or using an app that has audio. When I'm using an app, eventually the audio volume will drop by half. To fix this, I have to switch to an app that has landscape mode and put the phone into landscape mode. Eventually though the sound volume goes back to being very low and I have to put it back into landscape mode for the volume to go back to normal levels.
Any help would be appreciated.
Phone Info
32GB Nexus 6 on T-Mobile
Android 5.1.1.
Build LYZ28E

eliporter said:
I've been having audio problems on my Nexus 6 for the last few weeks after attempting to Root my phone. I've since unrooted my phone and performed a factory reset and I'm still having these audio issues. I'm starting to think this may be an audio issue.
1) When I receive a phone call or when the alarm on my phone goes off, the volume is very low. Raising or lowering the volume doesn't help
2) When I try to accept a call, I can't hear anything, but the person can hear me.
3) When I try to place a call, I can't hear anything, but the person can hear me.
4) When I'm in a call and I put my phone on speaker, I can't hear anything, but the person can hear me. Right now the only way I can hear anything while in a call is when I'm using headphones.
5) The audio volume goes up and down sporadically when listening to music, watching videos, or using an app that has audio. When I'm using an app, eventually the audio volume will drop by half. To fix this, I have to switch to an app that has landscape mode and put the phone into landscape mode. Eventually though the sound volume goes back to being very low and I have to put it back into landscape mode for the volume to go back to normal levels.
Any help would be appreciated.
Phone Info
32GB Nexus 6 on T-Mobile
Android 5.1.1.
Build LYZ28E
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Click to collapse
might be time to contact moto care as it sounds like a hardware issue gone whacky

Related

no music thorugh earphones when fone is on vibrate

When you set the phone to vibrate mode, both the ring and system vol slider slides all the way down. This causes no sound in anything even with using earphones when playing music and watching movies.
Does anyone have the same problem and have a fix for this?
Thanks in advance
Yep, same problem, and so does everyone else.
Solution = Phone Weaver (phweaver)
ko0l said:
When you set the phone to vibrate mode, both the ring and system vol slider slides all the way down. This causes no sound in anything even with using earphones when playing music and watching movies.
Does anyone have the same problem and have a fix for this?
Thanks in advance
Click to expand...
Click to collapse
when you put it as vibrate it turns off all phone sounds (it is standard in all windows mobile phones) if you turn the volume up and put the headphones in all phone sounds will go through the headphones.
Sounds like a non problem to me. What would you expect if you have the volume turned all the way down? No sound. If you have head phones and plug them in then turn of the volume. It'll only be in the head phones.
Nah, the problem when the headphones is plugged and sound is turned on. If the phone rings, it still rings through the speaker (not the headphones). So if i'm in a library or something, i can't listen to music without turning the sound on. When the phone rings it will disturb everyone. All my phones i used before non-windows phones from nokia and sony ericsson still had music through the headphones even if the phone was on vibrate.
Ah I see what you're saying now. Personally I see it as a good thing. If I had the phone charging, i.e. not in my pocket or where I could feel it, and was on BT stereo headset but didn't have it plugged into my ears then I would be totally unaware that I was receiving a call. But I must say that I'm not in the library often (last time was probably about 1982) and I don't use vibrate at all really.

Any way to play music through headphones in vibrate mode?

This is rediculous.. but apparently winmo doesnt allow you to play music while the phone is set to vibrate...
Is there any way I can get around this?
I dont want my phone ringing in the middle of class, and I dont want to risk forgetting to switch my phone back into vibrate after i finish listening to music.
In all honesty i dont see how this will be possible. I understand your issue however the X1 is effectively cutting off all sound from the unit, pretty much like hitting MUTE on your desktop/laptop master. I could understand if third party software could get around this but i just tested out youtube player for example and good as gold it cut the sound right off whilst on vibrate.
I dont think there will be a solution for this to be honest...i hope im proven wrong though, sure there will be a genius on here with an answer
Maybe I really am just asking for too much. But all of my previous feature phones allowed playback through headphones in vibrate mode. And if no headphones were plugged in, the device asked if I wanted to continue and playback music through the speakers anyway (while keeping vibrate mode active).
i may be a bit confused about your question.
im not sure but your phone shouldnt ring on your phone outlet speaker with headset plugged in.
i guess you can make a null ring tone....
I noticed this the other day in class also. I put my phone on silent and went to the music player and it wouldn’t give any sound to the headphone, the only way was to put the volume back up but this meaning if any one text or rang your phone the class would all hear.
I hope there is a solution for this
one fix is in the volume setting ( the one that pops up when you press volume up or down), turn the phone setting all the way down... you wont hear your phone ring but you can still play music.
another way is to just set the phone ring setting to just vibrate mode only. (haven tried it tho yet as no need for me too but just trying to offer solutions). lots of options in the setting, sound notification menu.
it might not be a one touch solution but i think it can be set up to the way you want it too.
I dont have a solution but I gotta ask... listening to music in class???? At the risk of sounding old fogeyish (I cant believe the spell checker let that word through) shouldnt you be listening to the teacher/lecturer?
Wait, can't you put the ringer on vibrate, but keep the system sound on? That's what I would do. I use the touch audio control so when I use the volume rocker I can switch between ringer and sytem.
Shadowdh said:
I dont have a solution but I gotta ask... listening to music in class???? At the risk of sounding old fogeyish (I cant believe the spell checker let that word through) shouldnt you be listening to the teacher/lecturer?
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Click to collapse
No no you missed the point.
I'd listen to music on the way to school. Then I'd turn off the bluetooth once i was done listening. Heres is the problem, once i turned off the bluetooth headset i use, the phone returns to normal sound mode, and is free to ring during class if I forget to switch it back to vibrate.
And I guess I could just manually switch everything to vibrate, but on the weekends I like being able to hear my phone ring.
I'll just have to change the phone to and from vibrate mode when i listen to music I guess...
Why don't you set the ring volume to 0% (don't press silent or vibrate, just set the ring volume down) and leave the system volume where you want it?
Works without problems here.
Nippero said:
No no you missed the point.
I'd listen to music on the way to school. Then I'd turn off the bluetooth once i was done listening. Heres is the problem, once i turned off the bluetooth headset i use, the phone returns to normal sound mode, and is free to ring during class if I forget to switch it back to vibrate.
And I guess I could just manually switch everything to vibrate, but on the weekends I like being able to hear my phone ring.
I'll just have to change the phone to and from vibrate mode when i listen to music I guess...
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Click to collapse
Oh I did indeed misunderstand... apologies...
skycamefalling said:
Why don't you set the ring volume to 0% (don't press silent or vibrate, just set the ring volume down) and leave the system volume where you want it?
Works without problems here.
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Click to collapse
Does setting ring volume to 0% make the phone vibrate?
Cause not hearing any ringing or getting any vibrating might be just as bad XD
Shadowdh, I was being a bit vague/mixed up, so the fault is mine. No need for apologies
Nippero said:
Does setting ring volume to 0% make the phone vibrate?
Cause not hearing any ringing or getting any vibrating might be just as bad XD
Shadowdh, I was being a bit vague/mixed up, so the fault is mine. No need for apologies
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Click to collapse
dude you haven't even tried it and yet you already commented on it .heh
the answer is NO it doesn't set to vibrate not just yet. if you click you're speaker icon on your top left screen(almost) it will pop you up a volume panel which consist of left: the system sound and the right: the phone speaker sound consists of six levels each top most being the highest and bottom being 0%. then below a setting of 3 radio buttons for ON, VIBRATE, and OFF.
now setting the right slider to bottom most and setting the left slider on top most gives you full system sound but 0% phone speaker sound. the radio button is autonatically still at ON and not VIBRATE by then. that is your only choice so far.
another problem afterwhich is, you won't hear any phone ring whenever someone calls you up even through your earpiece. that's just darn. I guess it's just a winmo device problem aprt from your previous phones. SEs I guess.
things SE didn't consider to take a look coz SE people lifestyles are music, camera,and or business and or both.
one more thing, when you turn your volume maxed up. you phone will ring even when the earpiece is plug. there's just no setting to turn it off. I mean for silent users who lstens to music by earphones, most of the time they like it that the speakers are just off and every sound just goes by the earphones. There is simply no setting for that.
in previous model of SE's whenever you plug an earpiece and the phone recognizes it. the phone automatically turns to headphone mode, which utilizes only the earphone as the source of sound and nothing else UNLESS specified in the settings. there has been an issue that users forget to unplug their earpieces that they misses x number of calls the whole night while their phone vibrate silently on their bags or table with their earpieces plug. That is the reaon SEs newer models after k750i I think coz I got a k750 and a w800i which is consecutively released. the w800i and so forth features a earphone mode setting but their phone speakers still rings as well as sounds when an sms goes in even if the earpieces are plugged, without a setting to disable it.
It just the way it is, and some people still need that feature. Like me. I don't want people to hear my phone ringing in public places like a market, street at dawn or related areas. Whenever I wanted to listen to music when someone calls, send an sms, the phone just simply sounds off, publicly.
Another comment/workaround a read is a null tone. Might work, but you have to manually set a null tone for calls, as well as for SMS. without any automation like a uh NULL profile perhaps.
Nippero said:
Does setting ring volume to 0% make the phone vibrate?
Cause not hearing any ringing or getting any vibrating might be just as bad XD
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I've set my phone to always ring AND vibrate on incoming calls (so I recognize incoming calls even if the music in my living room is very loud ). So if I decrease the ring volume to 0% it does vibrate.
this is like saying i wanna close my eyes and still be able to see something.
As a more lateral solution, have you tried using something like SPB Phone Suite to set either manual or time based profiles?
I'm thinking you could have something like a travelling profile with bluetooth on and sound on and a school one with the phone/system on vibrate and bluetooth off. You could then either change manually with two clicks of the home screen or have it change automatically dependant upon time.
ill always use flightmode! easy and safe...
skycamefalling said:
I've set my phone to always ring AND vibrate on incoming calls (so I recognize incoming calls even if the music in my living room is very loud ). So if I decrease the ring volume to 0% it does vibrate.
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Click to collapse
i do it this way too when i´m in school^^
skycamefalling said:
Why don't you set the ring volume to 0% (don't press silent or vibrate, just set the ring volume down) and leave the system volume where you want it?
Works without problems here.
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Click to collapse
the problem I encounter here is that phone calls are muted and it's great, but it will still ring through the speaker if an sms is received
any solutions?
this makes it impossible to listen to music at quieter (and most usually boring) places!
Possible Solution
I'm not sure if this works on the ROM you're using, but I'm using Touch-IT 3.5 and it allows me to automatically put the phone on vibrate during appointments.
You could set your classes as appointments and not need to worry about it from then on.

[Q] No ring sound volume on incoming call

I have had my Z3c about 6 weeks (US- AT&T) and I really enjoy everything about this phone. However, recently the phone quit ringing audibly when I have an incoming call. When I get a call, the screen comes on and shows that I have a call, the phone vibrates like it always does and the LED flashes bright white. But no sound, no ringtone. Actually - a very quiet ringtone, like through the small phone receiver speaker maybe. All other notifications sound out normally: SMS, email, alarms all work fine. Speakerphone works fine. Only incoming calls have no ring volume. Of course, I have checked the volume settings and have the ringtone & notifications volume slider wide open. I have changed ringtones, adjusted every sound and volume setting on the phone to no effect. I turned 'OK Google' off since I have read that in listening mode, OK Google can impact speaker output. Nothing had any effect. I have searched across the internet and haven't found any answer and no one mentioning this issue with the Z3c.
I did find that the exact same issue happened with the Z1 and Z1c when they got the KitKat update in early 2014 (http://www.androidcentral.com/sony-fix-coming-xperia-kitkat-audio-bug ) but i don't find any resolution discussed so I expect that Sony fixed that with an update.
My next step is a hard reset but I can't do that before the weekend so I thought I would throw this out to see if anyone else has the issue or - better yet - a solution.
One thing I am going to try is the stereo sound mod for the Z2 ( http://forum.xda-developers.com/z3/general/z2-stereo-sound-mod-incoming-calls-t2921840 ) if the hard reset doesn't work.
EDIT: 10/30/14 - I continued to try different things with the no-ring-volume issue. I took the time today and did a factory reset including erasing internal storage but that didn't help. In addition to what I described above I found the following:
- on an incoming call, the speakerphone does not work. If I turn on speakerphone, the caller can hear me but I cannot hear them. If I turn off speakerphone, everything is fine (I hear the caller in the earpiece, they hear me).
- I have LED set to off so it should not come on except for charging. But it flashes - fast and bright white - on an incoming call. This may not be part of the issue but I have never seen it flash before on incoming call. Maybe I notice it now since I have been staring at my phone while making dozens of calls to myself from another phone to figure this out.
- External speakers do work fine, I can play music, video, etc. and it all sounds fine.
So...any ideas?
I would try setting it back to a default ringtone. It may be having an issue with the one you are using. This is assuming your issuing a custom ringtone.
CollinsJ - Thanks for the response but I have tried many of the ringtones, including the default. I was actually using the default ringtone when the problem started. I am going to edit the original post to include a few more things I learned today related to this problem.
Maybe it's time to take it in for repair.
I have the same problem with my Z3, did you find a solution for that??
z3 sound
Same here. i downgraded to kitkat, no effect.
on sony forum there is a ton of people with this issue.
I got Z3 dual, incoming ringtone volume is terrible and speakerphone volume is lower than speaker for ear.
I rooted but i found no patch to fix it.
Viper4Android doesnt help
Any ideas?
Hi,
I have a Z1 which had similar problem, phone would not ring when there was an incoming call. Tried setting to default ringtone, which didn't work.
The second thing I tried was restart the phone in safe mode, and tested it, and got the incoming call ring. After that I restarted normally and it is now working. Don't exactly know what it did but it works now.
Press volume key up then choose sound. Sometimes it has been set to priority.
It worked for me!
patelsk
Thank you. I restarted my phone in safe mode, like you said, and all works fine.
I have had my phone 2 years and yesterday it stopped ringing and the alarm doesn't ring either, help please
No ring sound volume on incoming call
hi Lynne rickaby, have you solved the F...k issue with the incoming sound tone?
I have an sony xperia z3+
I bought xperia st26i phone. incoming call appear, can answer, but ringing sounds not comes out. vibration also work. when i play a media file, it plays. but sound not come out. i successfully make the factory setting function also to settle it. but all my effort going vain. how to solve it. please help me

[Q] Disable the Escalating Sound in Ringtone and in Call?

One of my gripes with the Nexus 6 is the fact that whenever my phone rings it does so in an escalating fashion. Rather than ringing at full volume like a normal device it goes from a low volume and slowly picks up to the loud volume. The same happens with Voice Calls as well on Speaker and it is very frustrating.
Is there anyway I can disable this? Perhaps a mod to disable this system so I can have regular full volume rather than escalating volume? I keep almost missing phone calls due to this, and voice calls have been redundantly frustrating.
I was wondering the same thing!
Hopeful that there will be a rom / kernel that will change this. IIRC, Seems like I remember a tweak on some of the Gnex ones that did it.
I use a app called "Disable Increasing Ring" on my Samsung Note 2.
Don't know if it is working for Nexus 6... (don't have one, but want one)
It's in the Play store
Willem
Headset to speaker phone
The volume also does the ascending thing from headset to speaker phone which I'm not really a fan of.
the app
Worked briefly on the Nexus 6 then stopped
Any new info on this going to try the app described above and see if it works for me.

In-call Volume all of a sudden dropped to lowest, cannot increase again

Hello All,
I am in desperate need of help. Yesterday whilst in a business call my in-call volume all of a sudden dropped so that i could barley hear the person on the other end of the line. the volumes were all set to make and I had to end up going to a quite room and using the loud speaker to ever hear a thing.
I know there are similar posts, but none have solutions for this problem yet. I have contacted sony but they say there is nothing i can unless I update to lollipop. As i am on a business trip, I cannot update my phone manually as I would lose everything. All other sounds are fine, notifications, alarms, ringtone. it is only the in call volume.
the phone is rooted with locked boot loader if this helps in any way
Any help is much appreciated

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