Related
Just out of interest, has anyone unlocked their bootloader and then successfully had their device repaired under warranty?
Read this forum. It appears that people have better luck with a warranty repair instead of exchanging the device when the bootloader is unlocked.
http://forum.xda-developers.com/showthread.php?t=681723
I'm waiting to see how this works out for me. I sent my bootloader-unlocked Nexus in because I had dust under the screen. Also... I'm kinda sick of the unlocked padlock appearing on the screen every time I turn my phone on. I hope they relock it as I can root it without unlocking it anyway now. I'll let you guys know how it works out for me.
I opted for the swap when my Nexus One was acting up and my bootloader was unlocked and everything. After they received my old unit, I checked the status site and it shows: "Service is complete. Please visit HTC Customer Survey if you would like to take a quick survey regarding your experience contacting HTC.". They also took the hold off my credit card as well so I think everything is all good!
I sent mine in for repair with an unlocked bootloader and no problems.
Just got mine back today with an unlocked bootloader that was rooted and running a custom recovery with FRF93. No charge whatsoever! An HTC rep told me that they run the phone through a software test that is supposed to determine whether you unlocking/rooting the phone caused the issue. If they deem that you weren't at fault EVEN IF you did unlock/root then they repair the phone free of charge. Otherwise you're at fault and they will charge you.
rickytenzer said:
Just got mine back today with an unlocked bootloader that was rooted and running a custom recovery with FRF93. No charge whatsoever! An HTC rep told me that they run the phone through a software test that is supposed to determine whether you unlocking/rooting the phone caused the issue. If they deem that you weren't at fault EVEN IF you did unlock/root then they repair the phone free of charge. Otherwise you're at fault and they will charge you.
Click to expand...
Click to collapse
Hey Ricky was your bootloader still unlocked when you got your phone back?
Nope. Came back locked.
Just got my Nexus One back from HTC. It was bootloader unlocked, but I had installed ERD79 and had everything in the condition in which I originally received it. It came back with a locked bootloader and ERE27 (The 1st official OTA update.) I have now rooted it without unlocking the bootloader and am running CM6 RC1.
Would there be anyway to replace it, then get a fresh and new device?
whats getting me is the fact you guys are missing something here.. you have unlocked the bootloader and get it back locked! so either they jus switch the mobo on the n1 and flashed the original first release rom( seems to be the simple and most likely option)
OR there is an actual way to relock the bootloader that has not been found, to think if there is the way to do this, this will actually save lots of ppl that did software damage and still want to get warranty with you getting charged or getting denied!
ilostchild said:
whats getting me is the fact you guys are missing something here.. you have unlocked the bootloader and get it back locked! so either they jus switch the mobo on the n1 and flashed the original first release rom( seems to be the simple and most likely option)
OR there is an actual way to relock the bootloader that has not been found, to think if there is the way to do this, this will actually save lots of ppl that did software damage and still want to get warranty with you getting charged or getting denied!
Click to expand...
Click to collapse
I'm thinking the 2nd one.
About a week ago I received notification to update to ICS. After downloading the file and the phone upgrading it get locked into a boot loop, then after about 14 hours it finally escapes form the loop and starts up only to have the SIM not get recognized, I tried restoring to factory default but it didn't work... I then sent the phone to Bell to get repaired but now they are asking for $200 to fix the phone as apparently the bootloader was unlocked and voided warranty.
As you can guess I'm saying "screw you" to that and trying to fix myself... I'm not experienced with android and when I originally upgraded I didn't back up my original software so i have nothing to restore... So basically right now I am wondering what I should do... the phone is being returned to me not repaired and I want to fix this but don't have the knowledge how to... I'm not dumb when it comes to unlocking phones as I used to unlock old Nokia's and jailbreak iPhones but I have no idea when it comes to Androids.
I'm guessing I will need to try and find an official ROM for this but Bell canada isn't the most open with their OEM software so I was wondering if anyone could help in this area by providing a ROM I could use... secondly I guess I will need to S-off my device in order to install the software?
I have searched the forum to find somethings that may be relevant to what I'm trying to do... but I'm getting confused as to what i should do (The curse of being a Noob)
Any info would be great... thanks
Read through this thread: http://forum.xda-developers.com/showthread.php?t=1668259
Quick summary: you have to be totally stock (relocked bootloader, unrooted, S-ON) to run the update to ICS via Bell.
Thanks... will give it a look through and see if I can recover this way.
Hi all,
I've been attempting to and failing for the last few days to get a custom ROM installed on My HTC one from Sprint. About an hour ago, I realized what the problem was but unfortunately have found no way of fixing this.
So far, I have unlocked the phone using the instructions from the HTCDev site as well as installed CWM/ TWRP Bootloaders and rooted with SU installed. I wiped all of the information off of the phone and as far as I know, the original OS is no longer available. I am able to access recovery and bootloader mode no problem and can install ROM's but they do not work fully as prior to rooting, I did not turn S-Off. It is currently on and I am stuck on how exactly to proceed.
Ideally, I would like for some way to be able to turn S-off, however, because I cannot access the operating system, I have no way of running rumrunner to get it done. At best, I can turn the phone on for about 2.5 minutes before it reboots and repeats the process. Added to that, whenever I unlock the screen, only the HTC logo shows up, there's no way to access anything else. I am able to copy files to storage during that time though.
Alternatively, I would like to return it to it's original state, but trying that has failed on multiple occasions. All of the guides that I have seen to return to stock require that you either have access to the operating system (without the reboot) or have S-Off, none of which I have.
Also, during the time that the OS loads, adb does not recognize the device. Its recognized in bootloader mode and Hboot, just not during 'regular' operation.
I would appreciate any assistance that could be provided as I really need to get this phone working.
Thanks! :good:
Follow this guide it will get you up and running again
http://forum.xda-developers.com/showthread.php?t=2503646
BD619 said:
Follow this guide it will get you up and running again
http://forum.xda-developers.com/showthread.php?t=2503646
Click to expand...
Click to collapse
Thanks! Worked like a charm. Don't know why it never showed up in my search results though. Just gotta get this phone unlocked for GSM now.
Another problem
So I finally got my HTC one from sprint unlocked but I ran into another problem. Whenever I insert a GSM sim into the phone, I cannot get any signal. An 'x' is shown over my signal bar. Have already flashed the old version of the radio but I still get the same result. Currently running viper rom 5.7. Bootloader is unlocked, S-off and rooted.
Any idea what else I can do? Got the PN 072 version if that helps
BTW, I am using a Domestic GSM sim
delion19 said:
So I finally got my HTC one from sprint unlocked but I ran into another problem. Whenever I insert a GSM sim into the phone, I cannot get any signal. An 'x' is shown over my signal bar. Have already flashed the old version of the radio but I still get the same result. Currently running viper rom 5.7. Bootloader is unlocked, S-off and rooted.
Any idea what else I can do? Got the PN 072 version if that helps
BTW, I am using a Domestic GSM sim
Click to expand...
Click to collapse
I REALLY don't get why people buy a CDMA phone to use on GSM networks.... That said this is a known issue if you're running KitKat. No solution last I checked.
Kraizk said:
I REALLY don't get why people buy a CDMA phone to use on GSM networks.... That said this is a known issue if you're running KitKat. No solution last I checked.
Click to expand...
Click to collapse
Main reason I got it was cause it seemed like there was a GSM radio in the CDMA version and I travel quite often out of state. Being able to use it locally would simply be a huge bonus. Will try downgrading to 4.3 or 4.1 to see if there's any change.
I picked up a used HTC One M7 yesterday, locked to T-Mobile, thinking I could do what I usually do, buy an unlock code for $4 on eBay and use the phone.
Problem is, when I tried to get the unlock code, sellers told me they couldn't find the unlock code for the IMEI I gave them.
So I compared it to the one on the box, and it is different.
I loaded up bootloader, and saw it's unlocked, so now I know someone messed with the phone.
My problem is this:
If I want to use an official unlock code, it will only work with a stock ROM. Now, in order to change the IMEI back to the original one, I have to root (already done) and switch S-OFF. However, when I attempted to run Firewater, it told me I have to try a different kernel, because the one that's installed has an anti-firewater lock.
If I change the kernel, the ROM will no longer be stock, and then I won't be able to use the unlock code anymore, correct?
I did find another way to unlock the phone which uses a custom Config.dat file, but that's a last resort and I'm not certain if it will work or not, so I'm not really sure what I should do at this point to actually get this phone unlocked.
Originally, my plan was to unlock it and then install Cyanogenmod.
Can someone please help? I've spent hours on this today already and I'm running on empty.
Ok, I got the unlock code and tried it but it says it's invalid, so it definitely won't work with the modified IMEI (wasn't really expecting it would).
So I'm left with the challenge of reverting the IMEI back to factory. In order to do that, S-OFF needs to be set, and for that I need to run firewater, however, this is what I keep getting:
ERROR: kernel contains HTC anti-firewater patch!
****** Try again with a different kernel ******
I've tried installing the elemental kernel, and it gives me the same error.
I'm running 4.4.3, Sense 6, bootloader 1.57
Really not sure what to do next.
You won't find anything here. Changing the IMEI is illegal and not to be talked about here
Well that's lame. I'm not asking because I want to perform an illegal act, I just want to restore my phone to it's proper settings so I can actually use it.
kloan said:
Well that's lame. I'm not asking because I want to perform an illegal act, I just want to restore my phone to it's proper settings so I can actually use it.
Click to expand...
Click to collapse
Well that's the thing. Changing it in any way is an illegal act. Any tool that could help has been banned from the site for years and if no original backup was made sending it in for repair is the only option I can offer.
Yeah, I suppose if I can't figure it out I'll try to find a tech in town that can help.
But I don't necessarily need specific step by step instructions on how to modify the IMEI, just some general guidance with getting S-OFF working properly, and making sure I don't mess anything up so that when I do revert back to stock I can still use the unlock code I got.
I just re-locked the bootloader and am now installing the RUU_M7_UL_JB43_SENSE50_MR_TMOUS_3.24.531.3_Radio_4A.21.3263.03_10.38m.1157.04_release_336982_signed_2(2).exe I downloaded, which I'm running in Parallels, since Mac seems to be fairly limited with some things.
After I get that installed and working, I'm going to see if I can go through the steps of unlocking the bootloader, rooting and trying firewater again.
If that doesn't work, maybe I'll try installing the latest cyanogenmod build, and trying to get firewater to set S-OFF after that.
You may have many issues if you doing all this on a mac.
Ref lashing the stock ROM has been known to help some. Not all but a few it worked on.
The IMEI change could also be a main board replacement. Then the IMEI on device would be correct and the one on the box would be wrong.
The serial number is still the same.
I re-locked the bootloader to try and install that ruu, but it got stuck and now it won't boot past hboot.
I'm running the cyanogenmod installer now because I don't know what else to do.
You could also try to S-OFF with revone, which got stuck for me at a certain point, but I went S-OFF anyway.
I tried revone because I had the same issue with firewater as you had.
Alright, I'm not going to get into all the crap I went through trying to get s-off, but suffice to say it was a colossal waste of time.
Ended up buying Sunshine and that worked like a charm when I ran it after restoring the factory T-Mobile rom.
Changing the IMEI back was ridiculously easy once I had s-off.
HOWEVER, the unlock code doesn't work! It tells me it's invalid.
ALright, my previous m7 is sitting dead in forever bootloops... it's on the back burner until further notice.
so i got another one. stock all around. used. took the OTA for latest firmware and radios, exactly the same revision as the previous m7....
unlocked bootloader, flashed twrp, flashed good old cm11. worked good for a few weeks.
then i decided to try lineage 14/15. cm13, back and forth, over and a bout...
then running stabile in lineage14.1, i noticed i couldnt' make phone calls.
so i flashed back to cm11, LTE/4g shows up, data is good, but cannot make calls, cannot receive calls, same with text messages.
flashed back to the stock nandroid that the phone came with, same thing! only data, no voice/text.
so, in attempt to bring it back in for repair, i needed to relock the bootloader.
that's where it went ugly. it said relocked, tampered, and security warning, and i was unable to boot into anything else.
luckily i kept the unlock token ,and reissued an unlock, and it would let me boot into the rom again and the recovery, but i don't want to attempt to continue the RUU until i know exactly what steps are required.
i read the bootloader must be relocked before RUU, i also read if i was stuck where i was, in fastboot mode the RUU would still work, which it didnt..
help please!
thanks
Well, no one replied in time.
Asurion said it was covered under manufactures warranty. Zero deductible and a new HTC 10. And the old m7 was accepted tampered /unlocked.
Sent from my 2PS64 using Tapatalk
Wow, nice. I tried to help, but you got outside of my knowledge level. I'm really glad you got a 10. It's a really nice device.