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I got this email back from HTC tech support recently, and I was curious if anyone else has seen anything like it. From the looks of it, there might be a chance of an official HTC video driver fix.
Hello,
Thank you for your inquiry
We here at HTC definitely understand your concern about being able to use your device to its full potential. In this case regarding the video rendering capabilities of your AT&T Tilt.
HTC has received similar feedback from other users and we are currently collecting examples to assist us in developing a fix. We request that you provide us with the following information about your device so that we can further investigate it. Please include:
• Your full name:
• Mobile number:
• IMEI:
• P/N:
• S/N:
• ROM Version:
• Details of issue:
Please provide a detailed account of the issue that you have experienced, which includes:
• Program used
• File size
• File format/encoding
• Resolution
• Video scaling (50%, 100%, full screen, etc.)
• Any other details that you believe to be relevant
We apologize if this issue has caused you any consternation. Please provide us with the above information at your earliest convenience.
HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
http://www.cingular.com/support/
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thats definitly a new one...
I think we all need to fill this out. I will get wifey to write up an email with info. Only thing, does anyone know the orig. rom details When and if we do send these emails, we must not forget to put ORIG. info trom the ORIG roms. I have to find the info for the att rom.
Shadow7789 said:
I got this email back from HTC tech support recently, and I was curious if anyone else has seen anything like it. From the looks of it, there might be a chance of an official HTC video driver fix.
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What specific email address did you send it to?
I just used the tech support form on their website (http://member.htc.com/CustomerService/CS_Mail.aspx). However, that email came from [email protected] .
I emailed last night, and I also got the same response.
i just did now...apparently they realize people are getting pissed...check my thread i created to try and make one big thread devoted to submitting issues.
I also just received this same response from HTC. I am filling out my form now and returning it immediately.
Keep your fingers crossed, folks...perhaps this is the proverbial light at the end of our dark tunnel?
Could somebody create a web-based form we could fill out with our respective info to mail to the proper HTC representative? Would make the process easier for all of us and allow HTC to gather as much data as they can, quickly. And trust me... they will get info, and then some.
wow this is awesome news!
lol right about the time we started setting up plans for a class action lawsuit, this happens.
coincidence?
Nick Collision said:
Could somebody create a web-based form we could fill out with our respective info to mail to the proper HTC representative? Would make the process easier for all of us and allow HTC to gather as much data as they can, quickly. And trust me... they will get info, and then some.
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I was just starting to do this, but looking at the email from HTC again...there's a tracking number. Looks like we'll each have to email HTC about the issue, so we can each get our own unique tracking number.
The more, the merrier!
Someone should create a stickied thread with information about how to get in contact with HTC.
Shadow7789 said:
Someone should create a stickied thread with information about how to get in contact with HTC.
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Here's where I went to supply HTC with my rant...
Email HTC
I just detailed my disappointment with the device and this evening, I got this new response that everyone seems to be getting now.
Thanx.
With all respect, while this is better than "we hope we answered your question in detail", it still seems like a stall.
As detailed by Chainfire and others, one doesn't simply forget to employ video drivers. This was a concious engineering decision to release these products with no custom drivers. This data gathering is more like, "what application is causing this problem?" when it's really a base system problem. We should all submit a pointer to a common benchmark program and it's results comparison to older products.
Hey guys, I just got his email back too. I need the AT&T Tilt ROM info though, because I'm using a different ROM. Can someone provide the details for the other roms so we can fill these forms out?
I just said AT&T shipped ROM. I am sure they will understand, but that number would be nice to have.
AT&T Tilt ROM Info
Here is the AT&T ROM information from my AT&T Tilt:
ROM version: 1.57.502.2
ROM date: 08/25/07
Radio version: 1.27.12.11
Protocoal version: 22.45.88.07H
Why is HTC asking for particular software causing the issue? I also wanna fill this form, but which software should i write is making this issue?
amruths said:
Why is HTC asking for particular software causing the issue? I also wanna fill this form, but which software should i write is making this issue?
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Windows Media Player. If you say you're using a 3rd party application, then they will say that's the problem. Or maybe even better, say you used multiple media players
/edit: of course you can also mention PIE, every game, etc.
This is the email I sent them. Does it sum up all the main problems?
"I purchased a brand new AT&T Tilt not too long ago. I had to exchange it 3 times due to poor video playback quality, an extremely unresponsive camera, the slowest scrolling on Pocket Internet Explorer I have ever encountered, and Bluetooth that sounds worse than any Bluetooth phone I have ever used. I now realize that the phone was shipped like this on purpose.
I have been a loyal customer since my first purchase: The Cingular 8125. I then purchased an AT&T 8525. Both of these phones were great. The Tilt is a great phone but it has some serious bugs. I will continue to support HTC, but please, why would you release a Phone that is claimed to be the most powerful phone on the market when it clearly is not?
Best regards, Eric"
Who all currently has a google wave account? I am working on a project using Wave on the G1 and wanted to know how many people are using it. Don't want to release too many details about the project yet but if you use wave post here. Will be releasing more details here in the next few days when I am finished finalizing it.
Im using it.
I have an account.
Just curious what is your current main use of it? I will be putting in Speech to Text to make it easier to use from the phone.
yep
I have an account as well. Not many of my friends use it much right now, but those that do I just use it for written communication mostly.
Same here, currently only a limited number of my friends use it. Those that do use it are the ones that work on android projects with me. We have been using it to discuss ideas for our apps so that we have a well written record of what we want.
I'm on it.
Just got my invite yesterday.
*Raises hand*
I have an account
I am using it and know 3 other Android users that are as well.
I'm using it too.... Wait don't have an account yet. Bet rest assured once I get my invite I'll be all over it as well.
i have an account and logged in once...
i dont understand how it works :S
I still need an invite if anyone has one to spare!
any chance someone with their hand raised would throw an invite my way?
email = http://scr.im/1wwu
Thanks in advanced if anyone does.
I have a couple invites left and will give them out to select people. PM Me if you need an invite.
i got one too
A big thank you to whomever sent me the invite! Im online and rocking now and looking forward to see how I can use this to help with all my themes and mods!
I have Google Wave but has no friends to use it with...
Anyone who wants to follow my themes is more than welcome to add me as a contact with brandenk[at]gmail[dot]com
Does anyone mind giving me an invite? i've been looking for one for awhile now
I made a huge mistake after refreshing the order page all night and placing my order first thing. I new it was too easy to be true. I put a P.O. box as my address, my order was canceled and I wasnt able to get another one with the huge mess that the play store was once everyone started to crash the site. I have been emailing a couple of reps trying to get them to let me know when new stock is available. They said they will keep my email and let me know as soon as they do. I dont really trust them though. So lets all keep each other informed here if we are still waiting to order our nexus 4. Thanks. Ill update this post as soon as I hear something. I am in the US but if any other country hears anything first letting us know would give us a heads up also. Thanks
Please use the existing Play Store thread or wait until there is actual concrete information to post. Otherwise these threads will be 800 pages of speculation and chat only to end up in a new thread being created when there is concrete information to post.
Closed
You can view my old post here to get an idea of my problem http://forum.xda-developers.com/htc-one/general/abysmal-htc-service-t2868185
The mod said I have to ask for SPECIFIC advice so here goes :
I have now been BANNED from posting or commenting on HTC Italia on facebook.
Last I spoke to HTC on the phone, I was given a regional manager for italy and malta who invited me not to call him again because he is a busy man,
I have email HTC's international relations at [email protected] at the behest of HTC United States online support, who suggested I email them and that I seek legal action against HTC in italy via a consumer protection agency.
I am trying to pressure HTC to intervene in this issue by posting on their official facebook page (not htc italia, just HTC)
Does anyone have any advice for me ? What should I do ? Should I actually file a claim against HTC Italy ? Or should I wait and see if they cave in from the pressure ?
I am certain that I am legally absolved of all responsibility because HTC chose an uninsured shipping option, therefore the courier did NOT check the integrity of the phone. I have been lied to repeatedly by HTC italy's management therefore speaking to them is not really an option
Help anyone ?
ieldra said:
Help anyone ?
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General section
What goes here
Guides, Collections, Tutorials (can also be posted in Q&A)
General information about the device
Tips and Tricks
Every general discussion about technical aspects of device
What does not go here (by far an uncomplete list, just some examples for topics that are not tolerated)
Everything prohibited by above linked forum rules.
"Whis is the best rom for this device", "Is this rom better than that" (always subjective, prone to fanboy wars)
Device comparison threads "Which is better: iphone or this phone" (see above)
"What was your last phone/will be your next phone" (Off-Topic to this phone, post that in OT-Forum)
"Hello"/"Goodbye"/"Merry Christmas,Easter,Hannukkah, whatever" (Obviously OT, just imagine every user posts that)
"I'll never buy HTC again", "Why HTC/Samsung/whoever sucks" and all other "hate"-threads (Tell that those guys, not us)
"Help!", "How do I...", "Why..." and all other Questions (belong in Q&A)
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Please next time use the Q&A thread if you want to ask any questions or if you need any advice. -->thread moved I have read your other thread and I understand your frustration but this forum is not the right place to post complaints against HTC, like said in the forum rule quoted above, "tell those guys (HTC), not us". If you are 100% sure of everything you are saying and HTC don't want to help you then go ahead and take the necessary actions (for example, filing a complaint to your local consumer protection agency). Unfortunately, we can't help you with this kind of "legal/warranty/find-the-guilty" issue here. You may want to continue to argue with them, I'm almost sure that if you take "legal actions" to get your phone back and repaired, this will take a very long time.
Hope you'll get your device soon and good luck.
ieldra said:
You can view my old post here to get an idea of my problem http://forum.xda-developers.com/htc-one/general/abysmal-htc-service-t2868185
The mod said I have to ask for SPECIFIC advice so here goes :
I have now been BANNED from posting or commenting on HTC Italia on facebook.
Last I spoke to HTC on the phone, I was given a regional manager for italy and malta who invited me not to call him again because he is a busy man,
I have email HTC's international relations at [email protected] at the behest of HTC United States online support, who suggested I email them and that I seek legal action against HTC in italy via a consumer protection agency.
I am trying to pressure HTC to intervene in this issue by posting on their official facebook page (not htc italia, just HTC)
Does anyone have any advice for me ? What should I do ? Should I actually file a claim against HTC Italy ? Or should I wait and see if they cave in from the pressure ?
I am certain that I am legally absolved of all responsibility because HTC chose an uninsured shipping option, therefore the courier did NOT check the integrity of the phone. I have been lied to repeatedly by HTC italy's management therefore speaking to them is not really an option
Help anyone ?
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don't you have a way to stop payment on the phone ?
did you pay in cash ? if you used a credit card just refuse the payment and let HTC take it up with them.
ieldra said:
You can view my old post here to get an idea of my problem http://forum.xda-developers.com/htc-one/general/abysmal-htc-service-t2868185
The mod said I have to ask for SPECIFIC advice so here goes :
I have now been BANNED from posting or commenting on HTC Italia on facebook.
Last I spoke to HTC on the phone, I was given a regional manager for italy and malta who invited me not to call him again because he is a busy man,
I have email HTC's international relations at [email protected] at the behest of HTC United States online support, who suggested I email them and that I seek legal action against HTC in italy via a consumer protection agency.
I am trying to pressure HTC to intervene in this issue by posting on their official facebook page (not htc italia, just HTC)
Does anyone have any advice for me ? What should I do ? Should I actually file a claim against HTC Italy ? Or should I wait and see if they cave in from the pressure ?
I am certain that I am legally absolved of all responsibility because HTC chose an uninsured shipping option, therefore the courier did NOT check the integrity of the phone. I have been lied to repeatedly by HTC italy's management therefore speaking to them is not really an option
Help anyone ?
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When it comes to warranty returns it is your responsability to make sure it get to them the same way you have it and without any proof that it was done by the courier, there is nothing you can do.
zelendel said:
When it comes to warranty returns it is your responsability to make sure it get to them the same way you have it and without any proof that it was done by the courier, there is nothing you can do.
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Yeah except htc told me to send it by courier, they contacted the courier ; I've spoken to consumer protection and it seems im in the right
ieldra said:
Yeah except htc told me to send it by courier, they contacted the courier ; I've spoken to consumer protection and it seems im in the right
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Odd. That maybe the way they do it there.
I am really sorry you are going threw this. HTC is normally very good about things like this.
Yeah I honestly just blame the people managing the technical service here, they're just incredibly rude! I'm going to call HTC in Taiwan in an hour and see if I can get this sorted out !
Update: HTC Italy have now admitted to having the responsibility for damaging my device, they told me my device will be fixed under warranty as returned to me 'as new', I'm gonna call HTC Taiwan just to double check that they don't have to send me a new device.
Given the experience I just had, if you ever find yourself in a similar situation my advice is BOMBARD them with complaints and post on their public facebook pages until they take you very seriously
You came here, and I immediately disappoint you because I'm personally unable to assist you in this task. I sincerely apologise for that. But you'll find other members here who are glad to be able to assits you in getting your SIM-locked device unlocked FOR FREE!
That brings me to my two requests, recommendations, suggestions or how you want to call it; however, it all depends on YOUR personal choice:
To SIM-unlock your device will make it necessary that you provide personal information like your last name or your phone number. Please do NEVER post these data publicly in a thread! If you decide to want this kind of support, please provide this information ONLY BY PERSONAL MESSAGES (PM)!
Those reputable XDA members who live the spirit of XDA do offer their service and support for free and will never ask you for a donation during any step of the process. Although, if you satisfied with the final result you're certainly free to donate whatever you believe is desired.
If any member asks you to donate etc. before the support is provided, please use the report function that is also available for PM's and report such a request immediately without a further reply or reaction to the PM. Same applies to any suspicious post in a thread.
Thanks very much for listening - and we hope that you got your devices soon unlocked without any problems.
Hello, I'm a little unsure of how to go about this. Do I just comment and wait for a PM or should I be the one sending a PM?
tusker559 said:
Hello, I'm a little unsure of how to go about this. Do I just comment and wait for a PM or should I be the one sending a PM?
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Please refer to the OP again. I don't provide any service.