Problem with Battery - X 2014 Q&A, Help & Troubleshooting

Hi!
I just recently bought a Moto X 2014 (Second gen) and for some reason, it turns off when it reaches 10% battery left. I got scared and I thought it was a problem with the battery itself. The issue is that when I charge the phone, it starts from 0% battery, and then increasing to 1%, 2%, etc. At 90% usage, it then goes off and ignores the remaining 10%. That’s why I can’t determine if it’s a battery calibration issue or a hardware Issue.
Thanks beforehand

My girlfriend and I have the exact same issue. We have the Moto X pure editions, mine is rooted with TWRP, and hers is totally stock. I haven't had much luck resolving this issue either.

Same problem here. My wife has a 2nd gen Moto X as well (mine is pure, hers is AT&T). This started about 2-3 week s ago I think and they both started doing it at the same time. I'm hoping its software, but who knows.

I don't know if my issue is exactly the same, but in the same vein. My phone was on the charger and was at 96% at 10pm. Woke up at 2am to feed the baby and unplugged it from charger. By the time I got done taking care of the baby, I picked up the phone and the battery was at 60% and was very hot to the touch. The usage monitor said that the display was the big user but how can that be when it was off!
Sent from my Moto X2

Maybe you had left some apps running
They keep running in background untill you properly shut them down.
Running apps will always wakeup your cpu, screen even if youre not using them.
Sent from my MT27i using XDA Free mobile app

Saiko_Orochi said:
Hi!
I just recently bought a Moto X 2014 (Second gen) and for some reason, it turns off when it reaches 10% battery left. I got scared and I thought it was a problem with the battery itself. The issue is that when I charge the phone, it starts from 0% battery, and then increasing to 1%, 2%, etc. At 90% usage, it then goes off and ignores the remaining 10%. That’s why I can’t determine if it’s a battery calibration issue or a hardware Issue.
Thanks beforehand
Click to expand...
Click to collapse
I had this problem previously, but now my phone will shutdown if below 1%. I dont know what I've done, maybe the battery calibrating it self.
Sent from my XT1095 using Tapatalk

Related

[Q] Brand New X...Battery Memory to Start?

Hello. 1st post & glad to be here. Just picked up a new Motorola X for Sprint & want to ask a question or 2 & share my experience.
I purchased the phone yesterday morning & got it all set up & then started to use it. Without charging it & using the phone I went from about 50% to 20% for the day. Not bad but when I was on the phone I got an alert that my battery was low. It went from 20% to 3%. Later ticked down to 0%. I chalked this up to being a new battery with not a full charge on it yet. So I charged it up & revisited the phone this morning. While still on the charger I notice the battery indicator in the top right still showed a "lightning bolt" but the lock screen advised "charged." - So I took it off and My battery would go down from normal usage but after not using it for maybe half an hour it would go back up 3%. (I.E. - 88%, not use the phone for 30 mins. Recheck & its at 92%) Went into Sprint & they advised probably a battery issue and offered another device. Sure sounds good to me...whatever you think will help.
Fast forward to this morning to when I got the new device. He went to start the phone to activate it & it said it was dead. 0%. Plugged it in and after a few mins the phone booted up and showed around 50%. He advised if its been sitting a while it just needs a charge to get it going. So I get home, and start setting it up and about 45% the phone says low battery and shuts down. I'm thinking this is just the way this battery starts off I guess? So I charge it up and it starts charging at 50%. Leave it on the charger for a good 2+ hours. Same battery indicator as phone #1. "lightning bolt" but lock screen saying charged. -- Any insight on to why this is. I have searched around & have not gotten anything close to this sort of issue?
Note: My battery does do fine when actually using the phone like normal after its charged up. All the battery stats are acceptable & well within normality. This 2nd phone shows to be fine so far with the battery % not fluctuation. :Crosses fingers: Is this "normal" for the Moto X to start? What are the odds that 2 different Moto X's have the same issue?
Thanks for your help.
Ttols5 said:
Hello. 1st post & glad to be here. Just picked up a new Motorola X for Sprint & want to ask a question or 2 & share my experience.
I purchased the phone yesterday morning & got it all set up & then started to use it. Without charging it & using the phone I went from about 50% to 20% for the day. Not bad but when I was on the phone I got an alert that my battery was low. It went from 20% to 3%. Later ticked down to 0%. I chalked this up to being a new battery with not a full charge on it yet. So I charged it up & revisited the phone this morning. While still on the charger I notice the battery indicator in the top right still showed a "lightning bolt" but the lock screen advised "charged." - So I took it off and My battery would go down from normal usage but after not using it for maybe half an hour it would go back up 3%. (I.E. - 88%, not use the phone for 30 mins. Recheck & its at 92%) Went into Sprint & they advised probably a battery issue and offered another device. Sure sounds good to me...whatever you think will help.
Fast forward to this morning to when I got the new device. He went to start the phone to activate it & it said it was dead. 0%. Plugged it in and after a few mins the phone booted up and showed around 50%. He advised if its been sitting a while it just needs a charge to get it going. So I get home, and start setting it up and about 45% the phone says low battery and shuts down. I'm thinking this is just the way this battery starts off I guess? So I charge it up and it starts charging at 50%. Leave it on the charger for a good 2+ hours. Same battery indicator as phone #1. "lightning bolt" but lock screen saying charged. -- Any insight on to why this is. I have searched around & have not gotten anything close to this sort of issue?
Note: My battery does do fine when actually using the phone like normal after its charged up. All the battery stats are acceptable & well within normality. This 2nd phone shows to be fine so far with the battery % not fluctuation. :Crosses fingers: Is this "normal" for the Moto X to start? What are the odds that 2 different Moto X's have the same issue?
Thanks for your help.
Click to expand...
Click to collapse
Hmm... not sure. Typically they advise you to fully charge before activating, which may have to do with the software reading the battery correctly. But I didn't have this issue at all with mine. Perfection from the very start. Actually the best and most perfect phone I've owned in the 17 years I've been with Sprint.
There is no such thing as "battery memory" with Li-ion or polymer batteries. I'm going to say that however rare it may be, both devices suffered from the same bug or hardware issue.
joshnichols189 said:
There is no such thing as "battery memory" with Li-ion or polymer batteries. I'm going to say that however rare it may be, both devices suffered from the same bug or hardware issue.
Click to expand...
Click to collapse
This is correct, it appears you got two bad ones in a row.
Sent from my all black Moto X

Strange battery behavior

So I went to sleep without plugging in my moto x to charge and just left it under my pillow. If I recall it had around 50-60% battery left. I woke up this morning and it had over 80%. Now I'm not complaining about getting more battery life, but I just don't understand how this is possible. I will attach a screen shot. Notice how the battery jumps up a significant amount instantly. Anyone ideas as to why this is?
Sent from my Moto X
So just as quickly as my battery rose it dropped, still not sure what caused this. Has anyone else experienced anything similar? I'm stock unrooted on vzw with kitkat Ota.
Sent from my Moto X
OMG that's weird....
Dogbone737 said:
So I went to sleep without plugging in my moto x to charge and just left it under my pillow. If I recall it had around 50-60% battery left. I woke up this morning and it had over 80%. Now I'm not complaining about getting more battery life, but I just don't understand how this is possible. I will attach a screen shot. Notice how the battery jumps up a significant amount instantly. Anyone ideas as to why this is?
Sent from my Moto X
Click to expand...
Click to collapse
drain for phone all the way down until it has nothing left and dies. then charge it back up to 100% without turning it on. This should fix your battery reporting problem. It has something to do with not charging it all the way up before you used it when you first got the phone from what i have read.
I am also not sure if you need to leave the phone off when you charge it back up to 100%.I just did it that way and all was well. You may not have to, but thats what i did to solve the problem. I didn't want to have to test out my theory twice by turning the phone on mid charge and then realizing it didn't fix it then have to drain it and charge it up all over again. Your call on which to do. I just know that leaving it off will def work. the other i have not tested.

[Q] Unrooted GSM SIM-unlocked Moto X battery life

Just got my wife a new GSM SIM-unlocked Moto X. It's not a developer edition, so unlocking the bootloader is out of the question. I also have not rooted it yet, and would prefer not to. After fully setting it up and downloading all her apps from the Play Store (no TiBu or Helium restores), I saw that the battery almost drained overnight (fully charged to ~30% in under 8 hours). Looking at the battery stats, I see that "Android System" took over 80% of usage, and its "Keep awake" is almost the same amount as "on battery" time. Basically the phone is not sleeping. I imagine with even light usage it would drain even faster.
Are there any non-root tools out there to let me see what's keeping the phone awake?
Gsam gives you an idea but it's not as helpful without root. 4.4 does have a bug with the is using a lot of resources. I found a reboot usually fixes the problem
Sent from my XT1053 using Tapatalk
After having my Moto X for about 3 Weeks, my battery was almost dead after about 10 hours off charger, and it had been held awake the entire time. I was unable to identify the culprit before the battery died. Afterwards, I installed Gsam, and the problem had not happened since (about 7 weeks without issue).
Based on my own experience, I think your problem was an isolated incident.
Sent from my Nexus 7 using Tapatalk

Battery drain going downhill

I've had my moto x about a month.. and recently noticed the battery drain going downhill.. while using it I've noticed losing a percent about every 2.3 minutes verse 3+ minutes... works out to a loss of an hour or so from full charge. GPS off and brightness set to lowest setting, haven't changed anything that would cause the drain to increase, but I leave it on a charger when using it as a hotspot.. and the charger is my nexus 7 charger not the moto charger.. but this never caused battery problems with my razr m.
More things installed and running I bet is all. You're talking a small difference really.
But without screen shots from gsam or something useful (so not stock battery screen ).... You'll get only wild guesses from people.

Phone dies at 5%....

So, this is a strange issue. When my phone dies, it will die when it says I have 5% of battery. Sometimes, it will die at a reported 4% instead. This randomly started one day. I got the 5% remaining notification, and suddenly, my phone shut down. Ever since, I can't get below 4%. I've tried to turn the phone on, but it acts like it is dead.
I'm not sure if it's just reporting the wrong percentage, or if it's actually dying early. I've tried flashing different ROMs, wiping everything, and no change. I've also used Battery Calibration to delete battery stats, with no change. I've had issues with other phones dying a little early, but battery calibration always fixed it, so I'm at a loss. Has anyone else experienced this? Is there anything I can try to fix it?
Definitely have this issue too. Dies at 4% strangely enough. Thought it suppose to croak at 0% lol.
Sent from my Nexus 6 using XDA Free mobile app
Its just not reporting the percentage properly. MIne does it too.
The phone will shut off when the *voltage* drops below a certain threshold, regardless of what the actual "percent left" indicates.
doitright said:
The phone will shut off when the *voltage* drops below a certain threshold, regardless of what the actual "percent left" indicates.
Click to expand...
Click to collapse
Yep indeed.
There used to be tricks to get the % to show correctly but they weren't entirely good.
rootSU said:
Yep indeed.
There used to be tricks to get the % to show correctly but they weren't entirely good.
Click to expand...
Click to collapse
In theory, the percentage display is supposed to calibrate automatically to the voltages... however it should be noted that the battery's *minimum* voltage does need to be programmed in at some point in the process, since the shutoff voltage can NEVER vary. Most likely, the problem of shutting off at 4-5% is a matter of "feel good" battery levels, much like some lingerie stores will label items with the "next size down" or "next cupsize up" to make women feel smaller and bigger in the areas they want. It basically bumps the full scale percentage display by an average of 2.5% UP, which can lead some less observant users to viewing that as a slightly improved battery life. Most people will plug in before it hits 5%, so won't even notice this.
So, basically, that's just how it is? I've never had a phone that was so off. And I still don't understand why it went down to 0% or 1% the first few weeks I had it. It's not an issue, it's just strange.
mine shuts down at 3% every time
GoogleAndroid said:
So, basically, that's just how it is? I've never had a phone that was so off. And I still don't understand why it went down to 0% or 1% the first few weeks I had it. It's not an issue, it's just strange.
Click to expand...
Click to collapse
my nexus 5 died after going to below 1%. every time. i have a hard time believing thats just how it is in this case. chalk it up to yet another lollipop bug i would say...
indianajonze said:
my nexus 5 died after going to below 1%. every time. i have a hard time believing thats just how it is in this case. chalk it up to yet another lollipop bug i would say...
Click to expand...
Click to collapse
My n5 shuts down at 1% every time on lollipop. Chalk it up as an n6 "bug" if there's chalking to be done.
I also have this issue and posted a similar thread about it a couple weeks ago. Given that any other device I've owned has been able to consistently reach 1% before shutting off, I think this is either a Lollipop bug or specific to Zthe Nexus 6.
I'm going to test it with my Nexus 9 and ask a buddy about his Moto X 2014 and report back.
Mine died at 9% sigh...
Download battery calibration app by nema from play store and calibrate your battery. Works for rooted devices only.
Sent from my GT-I9060 using XDA Free mobile app
ubuntu1306 said:
Download battery calibration app by nema from play store and calibrate your battery. Works for rooted devices only.
Sent from my GT-I9060 using XDA Free mobile app
Click to expand...
Click to collapse
I remember having used that app to try to squeeze more life out of my Galaxy Nexus back in the day. It hasn't been updated since 2011...
j.bruha said:
I remember having used that app to try to squeeze more life out of my Galaxy Nexus back in the day. It hasn't been updated since 2011...
Click to expand...
Click to collapse
That's the funny thing though, because it never did that. It just aligned shut off with 0%
Happened to me once so far, hit 4% and it shut down unexpectedly. I chalked it up to the kernel at the time, as I had flashed a new one the night before.
Maybe it's intentional?
The Nexus 4 could sometimes be a real pain to reboot if you let it go completely dead. I suppose it's possible Motorola/Google are preventing complete depletion of the battery.
Sent from my Nexus 6
Spectre Nine said:
Maybe it's intentional?
The Nexus 4 could sometimes be a real pain to reboot if you let it go completely dead. I suppose it's possible Motorola/Google are preventing complete depletion of the battery.
Sent from my Nexus 6
Click to expand...
Click to collapse
Complete depletion of the battery would literally lead to an explosion upon recharge. That's why all lithium based batteries have an additional 10 - 20% below the battery chip shutdown voltage.
Also a phone that shuts down at 5% is more likely to automatically shut down than one that shuts down at 0% as its a little more unpredictable.
now i have the opposite problem. my phone keeps charging after it hits 100%. i use current widget, and watch it when im charging. and current keeps coming in after its at 100%. it will depend, but sometimes it could still be charging for a half an hour after it hits 100%. but then again, it could stay at 100% for 30-60 minutes after i start using the phone on battery again :silly:
simms22 said:
now i have the opposite problem. my phone keeps charging after it hits 100%. i use current widget, and watch it when im charging. and current keeps coming in after its at 100%. it will depend, but sometimes it could still be charging for a half an hour after it hits 100%. but then again, it could stay at 100% for 30-60 minutes after i start using the phone on battery again :silly:
Click to expand...
Click to collapse
I remember the battery calibration trick on Tue original HTC desire. Turn the phone off and charge to 100 then reboot and charge again. It got the % out of whack and gave a false perception that the battery lasted longer as it stayed at 100 for much longer than it should do.

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