Screen stays on when I put phone to ear - help? - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

when i answer or send a call and put my stock Gnote3 to my ear, the screen doesn't turn off. then my ear plays with the screen, touching buttons and sometimes hangs up on the caller. anyone know what i can do to fix this?
thanks in advance

Settings > Device > Call then make sure Turn off screen during calls is checked.

thanks for the reply...where's the Thanks button?
it was checked, so i unchecked it and rebooted phone. then went and re-checked it. it still won't always turn off when i put it to my ear

I seen this thread, Proximity sensor issue and solution http://forum.xda-developers.com/showthread.php?t=2568003

looks like i need to be rooted for that thread to work for me.?.

Yes

Blow on the speaker above the Samsung logo. The proximity sensor is under the shiny metal part. There might be dust blocking it. Hope that helps
Sent from my SM-N9005 using Tapatalk

My note is about 16 months old now and this is just the norm now. I have blown through the speaker with canned air, it fixes it for a day or too. Then the proximity sensor gets blocked and does it again. It just gets worse and worse I don't even bother anymore. I just turn it off with the power button when I am talking.

just tried the canned air, hope it helps! thanks fellas

Related

[Q] Proximity Sensor issues during calls

When I'm making a call with my Samsung Galaxy S I9000, the proximity sensor seems a bit... well... unefficient.
Usually, if I need to do something with both hands, like going through papers or using a computer during a call, I put the phone between my ear and my shoulder to hold it. Usually when held like this, the phone isn't entirely pushed against my ear/cheek, so the proximity/light sensor reacts to pretty much everything. When it reacts, the screen is turned on and my cheek sometimes pushes the mute(or speaker or end call) icon, and that gets really frustrating as it happens multiple times during a call, and you can't really notice it.
So you may imagine how it's like to keep on jabberin about something and then you hear your friend going "Hello? You still there? " and then you just go "****, AGAIN!?".
I was simply wondering if anyone has had this problem and if there is a fix for it. I have been looking all over the web for an app or a mod to disable the proximity during the call, so that the screen would simply go off only if you press the screen lock button. Or so that the screen would at first use the proximity sensor and then disable itself, so that the screen would go on only if you press the lock or home key.
I have been thinking about trying to solve this problem with creating an app through the SDK, but I still kind of lack the knowledge of creating such things (with being busy studying and stuff).
So, if anyone knows an app already or has found a way to solve this problem, I'd be greatful of your advice.
I have the same problem with the proximity sensor on my Samsung Focus.
Probably there are work arounds for this issue - but IMHO the proximity sensor is too sensitive and phone call UI is not very well design (end call button should be at the bottom of the page opposed to the top where it's not and is very easy to press it accidentaly with our ears/cheeks/etc.)
Since Samsung isn't fixing this, why don't you try Sanity app from market. It has many options along with the option to switch off the screen during the call.
Give it s try.
Sent from my GT-I9000 using XDA App
I have this problem since th beginning, with my FOcus. Any luck fixing this? I did increase the count to 75 through the Diagnose mode. But I still constantly find my phone on hold or on speaker or on mute while on call. Please help!!!

Proximity sensor

Hi all.
I was wondering what the sensor is for.
Shouldn't it prevent the screen to turn off during phone calls ? If this is the case, mine is defective.
Thanks for the help
It should, do you have any problems when the display is on while you talk? Stuff like randomnly calling other people, turn on mute, hang calls, etc. If this happens then it's obviously defective and you should ask for a replacement
It should turn off the screen when you place your phone to your ear to prevent accidental phone call disconnect if you press end call touch button.
I.e., iPhone4 out of the box when was released was notorious to proximity sensor issues, it was a software bug on behalf of Apple.
I've noticed mine isn't as sensitive as my hd2, but then again, I haven't hung up on anybody yet either....

Loudspeaker turns on during calls

My stock 4.2.2 HTC one seems to have a problem with the proximity sensor during calls.
The sensor seems to work fine in terms when covering with my finger or whatever but in day to day use it repeatedly turns the loudspeaker on during calls resulting in hardcore ear pain.
Any ideas before I go deaf?
btw - sometimes it turns mute on instead but that's just annoying rather than painful
Thanks in advance
Adam

Microphone and screen-on issues

Hi all,
I've come across a couple of problems with the phone that I've put down to manufacturing, but I'm not really seeing anyone else complain about them. I'd just like to see if anyone else is experiencing these issues or if I should have my phone replaced under warranty.
Issue 1: Microphone.
During a call, people can hear me clearly, but if I switch to speakerphone (or use an app like Skype or Viber, which usesspeakerphone for video calls), they have trouble hearing me. I know there is an issue where the mic stops working for some people, but mine is still working...only I sound very faint to the other person. If I bring my face right up to the phone and speak, they can hear me somewhat clearly, but it defeats the purpose holding it to my face when I'm in a video call.
Issue 2: Screen touches during a call.
I've noticed that when in a regular call, the screen turns off when I bring the phone to my face, and turns back on as I pull the phone away, which is fine. The problem is though, that while the screen is off and pressed to my ear, shortly after the light of the screen turns back on and it seems I've been pressing things with my ear, e.g. pulled down the notification shade, opened an app on my home screen or opened my app drawer, etc. Is anyone else noticing the screen turning back on mid-call? Or does anyone know if the screen still responds to touches even though the backlighting is off? Or is this an iPhone 4-esque situation where I'm "holding it wrong"?
Thanks guys
I take it the lack of responses means that no one else is experiencing the issue and that I should swap it under Warranty :/
ronnie301184 said:
I take it the lack of responses means that no one else is experiencing the issue and that I should swap it under Warranty :/
Click to expand...
Click to collapse
nope. my speakerphone works great, everyone hears me very clearly. and during calls, when my screen goes off, the screen is actually off and my ear doesnt register touches. and yea, id rma it.
ronnie301184 said:
Hi all,
I've come across a couple of problems with the phone that I've put down to manufacturing, but I'm not really seeing anyone else complain about them. I'd just like to see if anyone else is experiencing these issues or if I should have my phone replaced under warranty.
Issue 1: Microphone.
During a call, people can hear me clearly, but if I switch to speakerphone (or use an app like Skype or Viber, which usesspeakerphone for video calls), they have trouble hearing me. I know there is an issue where the mic stops working for some people, but mine is still working...only I sound very faint to the other person. If I bring my face right up to the phone and speak, they can hear me somewhat clearly, but it defeats the purpose holding it to my face when I'm in a video call.
Issue 2: Screen touches during a call.
I've noticed that when in a regular call, the screen turns off when I bring the phone to my face, and turns back on as I pull the phone away, which is fine. The problem is though, that while the screen is off and pressed to my ear, shortly after the light of the screen turns back on and it seems I've been pressing things with my ear, e.g. pulled down the notification shade, opened an app on my home screen or opened my app drawer, etc. Is anyone else noticing the screen turning back on mid-call? Or does anyone know if the screen still responds to touches even though the backlighting is off? Or is this an iPhone 4-esque situation where I'm "holding it wrong"?
Thanks guys
Click to expand...
Click to collapse
Never faced any of such issues with my nexus. You should go for a replacement

microphone drop on calls

Hi Everyone
I got issues with my beloved z3c on calls. After the phone goes black after putting it to my ear my phone will drop the microphone at some point. about two to three minutes into the call. When I take the phone off my ear and unlock it the microphone is fine again.
Anyone else having these issues? I dont use a case. But I have a sheet on my display. I have stamina mode turned on. The phone is rooted.

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