[QA] Phone randomly mutes when on calls - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

Hopefully someone else has encountered this issue and fixed it:
I'm on a call and the mic will randomly mute and the caller cannot hear me. The phone hasn't muted but selecting and deselecting the mute icon doesn't fix it leaving me no other option but to hang up and call back. Along with this it looks as if the proximity sensor is whacked out where my cheek will push so many buttons but I haven't moved at all.
I appreciate any help you can give.
Droid Turbo XT1254
Android 5.1

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Internal Speaker Voice call problem

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Just wondering if anyone had this problem on the HTC Diamond.
When the phone rings i press the Answer key but cannot hear anything on the speaker. I have to touch the Loud speaker phone key to work and when i go back to the internet speakers it is still not working.
This only happens sometimes
I have adjusted my volume settings and there is nothing wrong with the settings
This only happens on incoming calls.
anyone had something similar to this

Intermittent ear piece problem

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My diamond has fault whereby sometimes the earpiece won't give out any sound, when this happens I have to enable the speaker to make a call. Sometimes a hard reboot fixes it and sometimes it does not, occasionally multiple reboots will sort it.
Is this a known problem with a solution or does anyone else have any ideas?
Thanks in advance
Nobody?
Have tried all the usual search functions etc.
I have Diamond2 and have the same no sound problem in earpiece. I cannot hear any incoming call sound in earpiece except turning on the speaker. I have forwarded my unit to the repair centre for fixing and waiting for the return and the reason.

[Q] No ring sound volume on incoming call

I have had my Z3c about 6 weeks (US- AT&T) and I really enjoy everything about this phone. However, recently the phone quit ringing audibly when I have an incoming call. When I get a call, the screen comes on and shows that I have a call, the phone vibrates like it always does and the LED flashes bright white. But no sound, no ringtone. Actually - a very quiet ringtone, like through the small phone receiver speaker maybe. All other notifications sound out normally: SMS, email, alarms all work fine. Speakerphone works fine. Only incoming calls have no ring volume. Of course, I have checked the volume settings and have the ringtone & notifications volume slider wide open. I have changed ringtones, adjusted every sound and volume setting on the phone to no effect. I turned 'OK Google' off since I have read that in listening mode, OK Google can impact speaker output. Nothing had any effect. I have searched across the internet and haven't found any answer and no one mentioning this issue with the Z3c.
I did find that the exact same issue happened with the Z1 and Z1c when they got the KitKat update in early 2014 (http://www.androidcentral.com/sony-fix-coming-xperia-kitkat-audio-bug ) but i don't find any resolution discussed so I expect that Sony fixed that with an update.
My next step is a hard reset but I can't do that before the weekend so I thought I would throw this out to see if anyone else has the issue or - better yet - a solution.
One thing I am going to try is the stereo sound mod for the Z2 ( http://forum.xda-developers.com/z3/general/z2-stereo-sound-mod-incoming-calls-t2921840 ) if the hard reset doesn't work.
EDIT: 10/30/14 - I continued to try different things with the no-ring-volume issue. I took the time today and did a factory reset including erasing internal storage but that didn't help. In addition to what I described above I found the following:
- on an incoming call, the speakerphone does not work. If I turn on speakerphone, the caller can hear me but I cannot hear them. If I turn off speakerphone, everything is fine (I hear the caller in the earpiece, they hear me).
- I have LED set to off so it should not come on except for charging. But it flashes - fast and bright white - on an incoming call. This may not be part of the issue but I have never seen it flash before on incoming call. Maybe I notice it now since I have been staring at my phone while making dozens of calls to myself from another phone to figure this out.
- External speakers do work fine, I can play music, video, etc. and it all sounds fine.
So...any ideas?
I would try setting it back to a default ringtone. It may be having an issue with the one you are using. This is assuming your issuing a custom ringtone.
CollinsJ - Thanks for the response but I have tried many of the ringtones, including the default. I was actually using the default ringtone when the problem started. I am going to edit the original post to include a few more things I learned today related to this problem.
Maybe it's time to take it in for repair.
I have the same problem with my Z3, did you find a solution for that??
z3 sound
Same here. i downgraded to kitkat, no effect.
on sony forum there is a ton of people with this issue.
I got Z3 dual, incoming ringtone volume is terrible and speakerphone volume is lower than speaker for ear.
I rooted but i found no patch to fix it.
Viper4Android doesnt help
Any ideas?
Hi,
I have a Z1 which had similar problem, phone would not ring when there was an incoming call. Tried setting to default ringtone, which didn't work.
The second thing I tried was restart the phone in safe mode, and tested it, and got the incoming call ring. After that I restarted normally and it is now working. Don't exactly know what it did but it works now.
Press volume key up then choose sound. Sometimes it has been set to priority.
It worked for me!
patelsk
Thank you. I restarted my phone in safe mode, like you said, and all works fine.
I have had my phone 2 years and yesterday it stopped ringing and the alarm doesn't ring either, help please
No ring sound volume on incoming call
hi Lynne rickaby, have you solved the F...k issue with the incoming sound tone?
I have an sony xperia z3+
I bought xperia st26i phone. incoming call appear, can answer, but ringing sounds not comes out. vibration also work. when i play a media file, it plays. but sound not come out. i successfully make the factory setting function also to settle it. but all my effort going vain. how to solve it. please help me

Microphone muted during phone call

I'm on a fresh installation of cm-12.1-20160225-NIGHTLY. When calling someone, my microphone is sometimes muted, often it happens a few minutes into the call. This happens both when using the microphone of my wired headset and with the internal microphone. Any idea on how to solve this?
It looks like this is reproducable, the microphone is switched off as soon as the screen goes dark. Is this a known bug, e.g. in Cyanogenmod?
OK, I am speaking to myself here, but maybe it will help someone else. Googling for the error revealed the same problem for a One Plus X user: Mic mute issue on earphones when the screen turns off
It helped to switch off "from any screen" in Google Now.

loud speaker problem...

I am facing a problem in my op3t.
When I recieve calls from others and after lifting the call if I immediately switch on the loudspeaker option the voices from other side people were not heardable...
I also checked...
After lifting the call and after some seconds if switch on the loud speaker i am able to hear the voices...
Please can anybody help me in this issue....
My software version is
OP3T_O2_open_25

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