Verizon signal drop - Galaxy Note5 Q&A, Help & Troubleshooting

I'm having an issue where my phone loses connection, both data and voice, at random times but it only happens at work. I've never had coverage issues with any other phone, and neither do coworkers. Our wifi is horrible, so I usually have it disabled (this issue happens even if I'm on wifi), and I've disabled Smart Network Switch to keep it from trying to connect.
Ive tried toggling data, toggling airplane mode, but the only fix is to restart the device. That works, but I can't afford to miss a call or text if I haven't restarted my phone recently.
The only thing I can think is to get a new SIM card, and if nothing else, factory reset. Any other ideas that might be easier? Maybe I'm forgetting a setting?

I'm happy I found this thread. I thought the problem was only with me. I'm having the same exact issue and only at work too where there's no WiFi.

gtlimer said:
I'm happy I found this thread. I thought the problem was only with me. I'm having the same exact issue and only at work too where there's no WiFi.
Click to expand...
Click to collapse
Can I ask where you work?

My data/voice issues have stopped, but now I have no incoming texts. Outgoing texts work, calls work, data works, but I receive all of my texts batched together up to six hours after the fact.
Rebooted, cleared messaging app data, pulled SIM card, booted into safe mode, and even called VZW technical support to no avail.
Going to try a factory data reset tonight, but I doubt it will be the fix.

fghtffyrdmns said:
My data/voice issues have stopped, but now I have no incoming texts. Outgoing texts work, calls work, data works, but I receive all of my texts batched together up to six hours after the fact.
Rebooted, cleared messaging app data, pulled SIM card, booted into safe mode, and even called VZW technical support to no avail.
Going to try a factory data reset tonight, but I doubt it will be the fix.
Click to expand...
Click to collapse
I had similar issues and resolved the problem by getting a new SIM card
Sent from my SM-N920V using Tapatalk

Ended up not being a phone issue. The data was SIM related but the texting was something to do with the feature on my line.

Related

[Solved] Problems receiving calls. CM7 sending directly to voicemail.

Hi, My Hero(Cdma) is having a problem receiveing calls while 3g is turned on.
I can not receive calls while 3g is on.
Calls works fine with Evdo/1x.
I am running CM7 latest nightly, stock everything.
Is there a way to completely disable 3g and use only Evdo?
Or is there a fix for this problem?
Thanks.
xNotta said:
Hi, My Hero(Cdma) is having a problem receiveing calls while 3g is turned on.
I can not receive calls while 3g is on.
Calls works fine with Evdo/1x.
I am running CM7 latest nightly, stock everything.
Is there a way to completely disable 3g and use only Evdo?
Thanks.
Click to expand...
Click to collapse
EVDO is 3G, they are the same. 1X is slow as balls. FYI, on a CDMA network (like sprint) you CANNOT use both EVDO data and voice calling at the same time. Your calls however SHOULD override the data connection, so if you are describing this right, it sounds like your phone is backwards. I think you are confused.
Thank you for the reply.
I really have no idea why it is doing this.
Some google-ing found me some reports of 3G interfering with receiving incoming calls.
I'll try to explain it better and maybe there is something I am missing.
When the phone is rebooted it sends all calls directly to voicemail, the 3G icon does disappear then reappears instantly, the phone does not even ring.
For the person that calls it's like the phone is powered off.
I can make outgoing calls without any problems, but it still will not receive incoming calls.
Text messages/MMS/apps/browser all work.
We are doing a work around where we disable all Data(via the data widget) then re enable it after every reboot.
That solves the problem temporary.
But it makes the phone unreliable, since it does this.
I've wiped everything, reflashed CM7, and reinstalled all of the apps probably 15 times now.
Before the first reboot there isn't any problems. But after the first reboot all calls are sent straight to voicemail untill I toggle data.
Sorry for the huge block of text.^
I am up for trying anything.
Please let me know what you can think of.
Thanks again.
Don't know if it will help, but it won't hurt.......You could flash back to a sense rom, update your Data Profile and grab the latest PRL update while you're there.
did yo recently change something or was this how it work since flashing new rom?
Thanks everyone for the suggestions on how to fix it.
I think I may have fixed it by installing the AdFree app from the market and updating the hosts with the IP 127.0.0.1.
So far it hasn't sent any calls directly to voice mail, so it appears to be fixed.
Going to edit the title of the thread and add [solved].
Thanks again everyone.
That makes no sense. To have an ad block your access to calls after a fresh install? Sounds like you might have a program installed disrupting your service if adfree solved it.
Your phone is possessed!!!

[Q] Losing data connection after losing and regaining signal

I have found that whenever my phone loses signal and then regains it, I have no data connection until I restart the phone. Even toggling airplane mode or manual signal search does not restore data. I have tried disabling 4G but that doesn't make any difference. I also don't have WiFi on as I never use it.
Does anyone else have this same problem and know a solution? It is extremely frustrating having to restart my phone up to 5 times a day and not receive emails etc.
I had more or less the same. What helped in my case was adding the apn of my provider manually instead of letting the network and phone handle it.
Info
cantthinkofone said:
I have found that whenever my phone loses signal and then regains it, I have no data connection until I restart the phone. Even toggling airplane mode or manual signal search does not restore data. I have tried disabling 4G but that doesn't make any difference. I also don't have WiFi on as I never use it.
Does anyone else have this same problem and know a solution? It is extremely frustrating having to restart my phone up to 5 times a day and not receive emails etc.
Click to expand...
Click to collapse
this can cause by network or firmware bug
you can manually add APN if system delete it then repair Firmware by PC Companion
:good:
I have the same issue.
Have you managed to resolve it yet?
adamryd said:
I have the same issue.
Have you managed to resolve it yet?
Click to expand...
Click to collapse
Not yet. I have tried deleting the apn end adding it again myself but it's the same.
adamryd said:
I have the same issue.
Have you managed to resolve it yet?
Click to expand...
Click to collapse
my problem may be slightly different in that I could not connect to Internet when out of wifi range unless I did a restart.Resolved by switching off stamina modes.
You coult try this: http://forums.androidcentral.com/so...ia-z3-losing-data-connection.html#post4235021
It works for me. Next week the Z3C will be updated to Lollipop. Let's hope it will solve this bug.

AT&T S6 Edge losing network connection - Why?

Just upgraded from my M7 to the S6 Edge last Sunday. Since then the S6 has randomly disconnected from both voice and text service twice. The display indicates strong signal and that it's connected but no incoming calls or texts go through. The first time required a reboot to regain connectivity and the second time it took over 5 minutes before it returned. Attempts to make outgoing calls timed out with no connection. Do Not Disturb mode is off and the phone is provisioned correctly. There's no warning that this is happening until someone contacts me using an other method. Any ideas?
I would try a factory data reset. Whenever I've had problems that almost always fixed them. Make sure you back up everything since it totally erases the SD card. If that doesn't work, get a replacement.
I have a complaint out with ATT right now regarding my text messages. Weirdest thing ever - I'm NOT getting text messages at random times from random contacts on my phone but I AM getting them on MightyText, how odd is that? I can't imagine why this is happening, and they've asked me every question in the book all the way down to if my phone had any damage, water or otherwise.... I just got this thing, no it isn't broken!
Hopefully an update or something with figure it out
Try disabling VoLTE option
Has this been happening on your WiFi or mobile data or both? If on WiFi Check with your router it can potentially be dropping packets. Please specify
I have a Microcell and I've unplugged it to see if that was the problem. It was still connecting fine on wi-fi when it did this. I ran a packet loss test and after five minutes there was 0% loss.
Aside from the packet loss did you manage to measure the jitter on the line? Also when connected to the microcell are you surfing through the WiFi or is it using your mobile data still?
It's not jitter either. A 5 minute run all showed times of <1ms . When this occurred the phone had been idled for a few hours and just didn't seem to wake up. It seems to be confined only to voice and text service.
Sounds like your network is fine. Just have to see what att has to say about the smscreen and voice. By the way have you try turning off the volte (enhanced 4g lte) feature as well ?
Well....it just did it again. Definitely not a conflict with the microcell. It seems that once the phone is on and displaying for 3 minutes or so then it will start to work. I've disabled enhanced LTE to see if that makes a difference. It's done this about 48 hours apart now three times. I'm about to dump this thing back on AT&T. I'm beginning to wish I had gone with an M9.
Phone was replaced under warranty. The new one doesn't have this issue at all. Chalk it up to a bad sample.

Signal issues?

Is anyone having signal issues with the axon pro? My phone keeps going in and out of signal, and while my status bar says that I have "no service" I will have full bars, but only when connected to WiFi. When not connected to WiFi, all the bars are lost.
Is anyone else experiencing these signal issues or bug of this sort? Just trying to determine the root of the problem.
Sent from my A1P using Tapatalk
When did you start having problems? After the latest update?
I think it is a problem with the Wifi calling feature. After trying wifi calling and having problems (the other person couldn't hear me), I decided to turn it off.
After turning it off I started having crazy issues - the wifi calling would turn on even though I had turned it off. After turning off wifi completely, data wouldn't work so I rebooted the phone. After rebooting the phone, I couldn't get a signal at all. I tried rebooting the phone multiple times but the signal wouldn't come back. I switched SIMs and it still wouldn't work. At this point I was thinking there was a hardware problem with the phone so I was considering calling ZTE to get a new one. But I tried one last thing - I turned wifi back on and made a wifi call - the signal came back! So it is a software problem.
So I turned on wifi calling again but configured for "cellular preferred". It seemed to work well for a while, but then a few days later went crazy notifying me every few seconds that wifi calling was turning on/turning off.
To keep the phone stable I have now unfortunately had to setup the phone with "Wifi Calling Preferred". Thankfully soon after I did this I started getting error "REG09: Missing 911 address" so it doesn't try to use wifi calling anymore.
No point calling ZTE support because their phone support is appallingly bad. They won't understand the issue, they won't give me a ticket number. All they will say is either "reset the phone" or try to send me a new phone which will just make me lose time and lose data. They had a website where you could raise tickets for a little while...but it looks like it has been blocked now as it could have been too useful .
gflash2015 said:
When did you start having problems? After the latest update?
I think it is a problem with the Wifi calling feature. After trying wifi calling and having problems (the other person couldn't hear me), I decided to turn it off.
After turning it off I started having crazy issues - the wifi calling would turn on even though I had turned it off. After turning off wifi completely, data wouldn't work so I rebooted the phone. After rebooting the phone, I couldn't get a signal at all. I tried rebooting the phone multiple times but the signal wouldn't come back. I switched SIMs and it still wouldn't work. At this point I was thinking there was a hardware problem with the phone so I was considering calling ZTE to get a new one. But I tried one last thing - I turned wifi back on and made a wifi call - the signal came back! So it is a software problem.
So I turned on wifi calling again but configured for "cellular preferred". It seemed to work well for a while, but then a few days later went crazy notifying me every few seconds that wifi calling was turning on/turning off.
To keep the phone stable I have now unfortunately had to setup the phone with "Wifi Calling Preferred". Thankfully soon after I did this I started getting error "REG09: Missing 911 address" so it doesn't try to use wifi calling anymore.
No point calling ZTE support because their phone support is appallingly bad. They won't understand the issue, they won't give me a ticket number. All they will say is either "reset the phone" or try to send me a new phone which will just make me lose time and lose data. They had a website where you could raise tickets for a little while...but it looks like it has been blocked now as it could have been too useful .
Click to expand...
Click to collapse
Trying posting to their Twitter account and report the issue, that is how i got their attention. Also when you call them (here in the USA) tell them that you have already done a reset on your phone and that did not resolve the issue!!!
gflash2015 said:
When did you start having problems? After the latest update?
I think it is a problem with the Wifi calling feature. After trying wifi calling and having problems (the other person couldn't hear me), I decided to turn it off.
After turning it off I started having crazy issues - the wifi calling would turn on even though I had turned it off. After turning off wifi completely, data wouldn't work so I rebooted the phone. After rebooting the phone, I couldn't get a signal at all. I tried rebooting the phone multiple times but the signal wouldn't come back. I switched SIMs and it still wouldn't work. At this point I was thinking there was a hardware problem with the phone so I was considering calling ZTE to get a new one. But I tried one last thing - I turned wifi back on and made a wifi call - the signal came back! So it is a software problem.
So I turned on wifi calling again but configured for "cellular preferred". It seemed to work well for a while, but then a few days later went crazy notifying me every few seconds that wifi calling was turning on/turning off.
To keep the phone stable I have now unfortunately had to setup the phone with "Wifi Calling Preferred". Thankfully soon after I did this I started getting error "REG09: Missing 911 address" so it doesn't try to use wifi calling anymore.
No point calling ZTE support because their phone support is appallingly bad. They won't understand the issue, they won't give me a ticket number. All they will say is either "reset the phone" or try to send me a new phone which will just make me lose time and lose data. They had a website where you could raise tickets for a little while...but it looks like it has been blocked now as it could have been too useful .
Click to expand...
Click to collapse
Those are precisely the issues I am having as well
Sent from my A1P using Tapatalk
I got some signal issues too I only get 2 to 3 tower usually but at time its completely dead and until I reboot my phone signal doesn't Pop up ...and at times even though I have like 2 signal tower it shows emergency calls oly...I don't use WiFi calling as am on straight talk.but the WiFi calling feature suddenly pops up in the notification bar giving an error message u can't swipe that off the notification bar too u gotta go to MORE in settings and switch on and switch off the WiFi calling feature to remove the error msg from the notification bar .
Signal keeps fluctuating call clarity is a lil bit poor comparing it to my old lg g2 . macro focus doesn't work at all u can't focus a thing that's really close in auto. I dono what to do with this phone.it just doesn't satisfy the basic need of a phone voice calls and message(messages take a long time to send ).
vickytarunl said:
....but the WiFi calling feature suddenly pops up in the notification bar giving an error message u can't swipe that off the notification bar too u gotta go to MORE in settings and switch on and switch off the WiFi calling feature to remove the error msg from the notification bar .....
Click to expand...
Click to collapse
I see the same issue. I have created a thread for it. Not sure how widespread the issue is
http://forum.xda-developers.com/zte-axon/general/wifi-calling-notification-issues-b25-t3290959
Coldheat1906 said:
Trying posting to their Twitter account and report the issue, that is how i got their attention. Also when you call them (here in the USA) tell them that you have already done a reset on your phone and that did not resolve the issue!!!
Click to expand...
Click to collapse
Again, not worth my breath. If you check the new thread someone called up ZTE about the issue and they blamed it on T-Mobile (which is complete and utter BS). When I called about the camera issues they tried to blame it on Google. Why waste my time to be told lies? The support is completely s***.
gflash2015 said:
Again, not worth my breath. If you check the new thread someone called up ZTE about the issue and they blamed it on T-Mobile (which is complete and utter BS). When I called about the camera issues they tried to blame it on Google. Why waste my time to be told lies? The support is completely s***.
Click to expand...
Click to collapse
Well hopefully ZTE will come out with a fix really soon, I don't think that they want to lose the users they have.......
Loss of at&t signal
In one location that I frequent I always sit there without a cellular signal while people around me are using their cell phones
LTE signal strength sporadic
My Pro shows a few bars for a couple seconds,then NO SIGNAL for a few seconds. ZTE is not fixing this problem? It has been going on since January. Now is September.
For those with this issue, does a factory reset change this behavior, or at least the frequency of it?

Mobile Data connectivity Issues & Spen Button loose?

I know people have had Wi-Fi connectivity issues...but has anybody else had Mobile Data connectivity issues? It's a new phone and a new sim card but I'm still having issues? I had to reset my device in order for me to browse the internet or for me to send texts...TWICE within an hour. Any suggestions for this?
Also, is anybody's SPen button loose? I don't know how secure it's suppose to be, but if I run my finger back and forth as if I'm rubbing it, the button rocks back and forth as if it's loose. Not sure if it's supposed to be as secure as the home button on the phone or what
Leelouster said:
I know people have had Wi-Fi connectivity issues...but has anybody else had Mobile Data connectivity issues? It's a new phone and a new sim card but I'm still having issues? I had to reset my device in order for me to browse the internet or for me to send texts...TWICE within an hour. Any suggestions for this?
Also, is anybody's SPen button loose? I don't know how secure it's suppose to be, but if I run my finger back and forth as if I'm rubbing it, the button rocks back and forth as if it's loose. Not sure if it's supposed to be as secure as the home button on the phone or what
Click to expand...
Click to collapse
Wi-Fi and Network issues are being experienced by just about everyone. Because it's so widespread, this leads me to believe it is a software issue and we just need new radios.
Your SPen is like mine. Fairly certain it was made this way and is not supposed to be like the Home button.
Cheers
hum funny i havent had any wifi or 4g problems. I remember they said the s7 edge had wifi problems where it would randomly disconnect and not reconnect.
Which i didnt have that problem on the s7 edge either. (got the phone 2weeks after launch).
But with the note 7 no problems here. And my spend is pretty stiff no loose feeling on the button, feels almost like the home button
I've had really bad issues too. Like having to restart my phone to get data to work. receiving text messages late. Phone calls going straight to voicemail.
mysterysauce said:
I've had really bad issues too. Like having to restart my phone to get data to work. receiving text messages late. Phone calls going straight to voicemail.
Click to expand...
Click to collapse
Same here. I simply notice that after an hour I dont seem to receive any kind of notification, suspicious. So I check my phone and keep getting pop up of "no connectivity please check your network". Both Data and Wifi will not connect. Even toggling airplane mode won't establish a connection. Only option is to reboot. This has been happening to me at least twice a day.
mysterysauce said:
I've had really bad issues too. Like having to restart my phone to get data to work. receiving text messages late. Phone calls going straight to voicemail.
Click to expand...
Click to collapse
I have been having those problems too except it's with my data and regular service. If my phone loses service somewhere the only way to get it back is to restart the phone it's ridiculous and the signal is way worse then my wife's S7 Edge
Sent from my SM-N930T using XDA-Developers mobile app
id say report it to samsung via online chat and they will make a case about it and hopefully they will make a patch.
but as said i dont get that problem. Background data and everything works. my package tracking, ebay, facebook and all that work. No miss called or messages.
Definitely have an issue when I roam on AT&T then come back to a T-Mobile area. Have to put it on airplane mode and then back for it to acquire the network again.
I haven't had any WiFi issues, but I rarely use WiFi. I have noticed that my Note 7 like to switch to AT&T Edge (which is basically unusable for data), even when there is T Mobile LTE available. I constantly have to manually search for a select T Mobile for it to switch back. I don't want to disable roaming, because it's necessary where I live, but I can't seem to keep the phone from switching over to AT&T or get it to switch back to T Mobile when service is available. I just switched from a Nexus 6P which very rarely had this problem in the same area.
I too have experience Data loss where I have to toggle airplane mode or reboot. But this only happens at my residence which has a poor to fair T-Mobile signal.
bamfsig45 said:
I too have experience Data loss where I have to toggle airplane mode or reboot. But this only happens at my residence which has a poor to fair T-Mobile signal.
Click to expand...
Click to collapse
Same here, only once, but I noticed the one time it happened I had been using Bluetooth, more specifically Samsung Gear connected to my Gear S.
Sent from my SM-N930T using Tapatalk
---------- Post added at 10:18 PM ---------- Previous post was at 10:17 PM ----------
I had disconnected my watch and mobile data just.. quit
Sent from my SM-N930T using Tapatalk
This is exactly what I've been experiencing
Sent from my SM-N930T using Tapatalk
Well this is my first cycle but no issues yet. Spen button does the same thing. I think thats normal.
Sent from my SM-N930T using XDA-Developers mobile app
I had no issues, maybe don't use phone often enough to notice, but I have been in and out of network and it works fine without any reset. but here is the funny part: when i went to activate my N7 (from home computer), I had to call rep, of course from my old phone. So while he is trying to switch me, he sms me some code to input (still on old phone), didn't get it, sends again, nothing still, then my old phone connection goes dead. So i grab my new phone, sure enough, I'm switched, new phone now works. That was around 9pm. 3AM my phone beeps, I got 2 SMS messages with codes from 6 hrs ago. Since they were originally send to my old phone, which worked fine like forever, I would speculate the issue was on TMO side, not my phone. So I wonder if some of the issues some of you experienced are coming from T-mo? I don't know, like somebody forgot to program new phone into system and things hang up,
I switched the mobile network selection to manual instead of automatic and turned off data roaming and haven't had this problem since.
I have had no issues like this? Why are some many users having issues with this phone. The Note 7 is built pretty dam well. All my friends i know have this phone and no issues with them as well. Before jumping the gun on issues please do research.
Heinous said:
I switched the mobile network selection to manual instead of automatic and turned off data roaming and haven't had this problem since.
Click to expand...
Click to collapse
I'll try this and keep an eye out. Next step for troubleshooting will be to get the SIM activated that came with the N7 instead of using the one from the S7. I've read that using a SIM from a previous phone has information stored on it and could be the cause for some problems. That just doesn't make much sense to me since they both have the exact same T-Mobile bands but I guess you never know. Thanks for the tip!
I have noticed on my N7 if I lose service (building elevator, etc) and then come out into open air, one out of 5 times it never reconnects. I try to cycle through Airplane Mode and out, but that does nothing. The only way to get data back is by restarting the phone. Super annoying, especially when I have a password on the phone and a sim lock so by the time phone is back up and running to use, it takes some time. Very frustrated with this!
bamfsig45 said:
I too have experience Data loss where I have to toggle airplane mode or reboot. But this only happens at my residence which has a poor to fair T-Mobile signal.
Click to expand...
Click to collapse
I just experienced this. Ironically I had full LTE Data bars but 0 connectivity running T-Mobile stock Firmware and NOT rooted.
At least 3 times in the morning my data has been off, showing full bars but no LTE, a reboot was the only thing that got it up and running again.
As for the S-pen I'd say it's semi loose when fondled..

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