Help with Project Fi back to Sprint - Nexus 6 Q&A, Help & Troubleshooting

Well, tried out Project Fi and didn't go well. My Nexus 6 was purchased from Sprint and when activated on Project Fi would never connect to Sprint. Called Sprint to see if it was locked somehow and they did an unlock request. Found out later this was a bad idea. Phone would still not connect to Sprint on Fi so cancelled and tried to go back to Sprint. Now they are saying phone is incompatible and they can not re add my MEID back to the system. Anyone else went through this? Been calling every day for a week and ready to say FU to this incompetent company.

Broken said:
Well, tried out Project Fi and didn't go well. My Nexus 6 was purchased from Sprint and when activated on Project Fi would never connect to Sprint. Called Sprint to see if it was locked somehow and they did an unlock request. Found out later this was a bad idea. Phone would still not connect to Sprint on Fi so cancelled and tried to go back to Sprint. Now they are saying phone is incompatible and they can not re add my MEID back to the system. Anyone else went through this? Been calling every day for a week and ready to say FU to this incompetent company.
Click to expand...
Click to collapse
i would try flashing yoour stock build. i saw somewhere that fi can change some things that need a stock flash to fix.
just curious, why were you unhappy the fi wouldnt connect to sprint? was tmo not as good as the sprint you had?
my thought is its going to connect to the best network (theoretically), and for a large portion of the country, thats not sprint.

Well, where I live they are both about the same, except where I work. Barely any reception on T-mo and when I do it is Edge...

Broken said:
Well, where I live they are both about the same, except where I work. Barely any reception on T-mo and when I do it is Edge...
Click to expand...
Click to collapse
i read some post about bad activation on sprint, possibly tmo too, i dont recall the specifics.
unfortunately, i believe the fix was to wipe the phone and let it activate again on both networks.
once they had good activation's, the connection problems went away.

bweN diorD said:
i read some post about bad activation on sprint, possibly tmo too, i dont recall the specifics.
unfortunately, i believe the fix was to wipe the phone and let it activate again on both networks.
once they had good activation's, the connection problems went away.
Click to expand...
Click to collapse
Sounds like a plan. Go stock and see what the hell works. If they can't make it work it an RMA and get new IEMI.

Broken said:
Well, tried out Project Fi and didn't go well. My Nexus 6 was purchased from Sprint and when activated on Project Fi would never connect to Sprint. Called Sprint to see if it was locked somehow and they did an unlock request. Found out later this was a bad idea. Phone would still not connect to Sprint on Fi so cancelled and tried to go back to Sprint. Now they are saying phone is incompatible and they can not re add my MEID back to the system. Anyone else went through this? Been calling every day for a week and ready to say FU to this incompetent company.
Click to expand...
Click to collapse
On Google's fi website it says to do the following when activating the service:
Is your Nexus 6 ready for Project Fi?
Only the North America model (XT1103) is supported.
If your phone is on Sprint, deactivate your Sprint service before you insert your Project Fi SIM card. This step doesn't apply if you're transferring your Sprint number to us.
https://fi.google.com/signup#signup/device
Could this be the issue you are having with Sprint? Did you deactivate your service first?

quailallstar said:
On Google's fi website it says to do the following when activating the service:
Is your Nexus 6 ready for Project Fi?
Only the North America model (XT1103) is supported.
If your phone is on Sprint, deactivate your Sprint service before you insert your Project Fi SIM card. This step doesn't apply if you're transferring your Sprint number to us.
https://fi.google.com/signup#signup/device
Could this be the issue you are having with Sprint? Did you deactivate your service first?
Click to expand...
Click to collapse
the phone is not activated without a sim in it, so you should be able to remove the sim, then factory reset, and any trace of the sprint activation will be gone.
may be a better option for those who want to test fi, and arent ready to cancel their current service.

Broken said:
Well, tried out Project Fi and didn't go well. My Nexus 6 was purchased from Sprint and when activated on Project Fi would never connect to Sprint. Called Sprint to see if it was locked somehow and they did an unlock request. Found out later this was a bad idea. Phone would still not connect to Sprint on Fi so cancelled and tried to go back to Sprint. Now they are saying phone is incompatible and they can not re add my MEID back to the system. Anyone else went through this? Been calling every day for a week and ready to say FU to this incompetent company.
Click to expand...
Click to collapse
I did the same thing. I was going to just pay a month on Fi and use my google # and sim swap it to try it out. It got really hairy. T-Mo worked fine but wouldn't connect to Sprint. I called both Google and Sprint and they said it wouldn't ever work unless I cancelled the original line with Sprint. From what they said, you can't register the same IMEI twice on network. The service issue was fixed by doing this, manually reflash LMY48M in fastboot (fastboot flash radio radio.img) etc. There's a tutorial a google search away. Then boot, activate, dialer #*#*4636*#*#, change to LTE/GSM/CDMA AUTO PRL, and switch to band 7 mode.

Related

Straight Talk And Sprint Cluster F HTc One $ S3

So i wanted to do the BYOP with straight talk.. Went to the store got a BYOP Kit $59 and another 1 month $45 Card. Then (after checkin straight talk's MEID check on there site) Checked the MEID of the Samsung S3.. Went thru the activation process and it went thru fine.. Phone Didnt work. It was stock no root ect. Well... I suspected maybe there was a lost/stolen or past due so i called sprint and after 4 attempts and some social engineering that SWIM is not and is proud of was able to determine there is 249 balance and they wont release the phone .. The guy lied to me and said it was deavticated and free and clear. Great.
So yesterday I find a HTC one with a cracked screen but still works.. Great. I run the MEID thru straight talk and Sprint and its good and clear.. Awesome no past due's everything is ok.
Get home tried using the Tmobile Micro Sim and completed the activation process and it goes thru ok! (Dont you love how they make ya feel warm n fuzzy..) I go into the setting on the HTC one and change the mobile data between 4g lte Cdma to gsm and then do the root and sim unlock running viper and get the hidden menu and via *#*#4636#*#* and change the settings to WCDMA GSM ONLY Gsm Auto Prl.. And nothing..
Then spent 2 hours on the phone with Straight talk, got them to cancle out the Tmobile sim and Activated a Att Mirco Sim (They Said it would be better coverage ect) And still Notta.. I got a Htc One 32gb Boot Loader Unlocked (Presumably SIM Unlock) and Rooted and Would really like to get it working on Straigh talk.. I have seen a couple of people on here that have accomplised this But cant get a response from them how they did it.
I really need a working phone cause of the kids, ect. Does anyone have any ideas?
I also have seen how some of these knock off MVNO's say that a past due bal isnt a issue and they can flash a Sprint phone No Issue.. But seems like the S3 wont work unless someone knows of a sure fire place that can do it.
Or getting my HTC ONE to work on a Sprint MVNO but im assuming they will want a UICC# or Sprint 4g Mico Sim card number. And I dont know how to get one of those or who might have them.
Any one have any solutions how i can accomplish getting a working Phone preferably with 4g.. Id even trade these damn things out at this point. I would most likely like to get that HTC One on Sprint thats been unlocked to work with straight talk using its International Capabilities and the ATT Micro Sim that is now active and registered because i have 3 months paid thru them.. Any ideas?
Mortland said:
So i wanted to do the BYOP with straight talk.. Went to the store got a BYOP Kit $59 and another 1 month $45 Card. Then (after checkin straight talk's MEID check on there site) Checked the MEID of the Samsung S3.. Went thru the activation process and it went thru fine.. Phone Didnt work. It was stock no root ect. Well... I suspected maybe there was a lost/stolen or past due so i called sprint and after 4 attempts and some social engineering that SWIM is not and is proud of was able to determine there is 249 balance and they wont release the phone .. The guy lied to me and said it was deavticated and free and clear. Great.
So yesterday I find a HTC one with a cracked screen but still works.. Great. I run the MEID thru straight talk and Sprint and its good and clear.. Awesome no past due's everything is ok.
Get home tried using the Tmobile Micro Sim and completed the activation process and it goes thru ok! (Dont you love how they make ya feel warm n fuzzy..) I go into the setting on the HTC one and change the mobile data between 4g lte Cdma to gsm and then do the root and sim unlock running viper and get the hidden menu and via *#*#4636#*#* and change the settings to WCDMA GSM ONLY Gsm Auto Prl.. And nothing..
Then spent 2 hours on the phone with Straight talk, got them to cancle out the Tmobile sim and Activated a Att Mirco Sim (They Said it would be better coverage ect) And still Notta.. I got a Htc One 32gb Boot Loader Unlocked (Presumably SIM Unlock) and Rooted and Would really like to get it working on Straigh talk.. I have seen a couple of people on here that have accomplised this But cant get a response from them how they did it.
I really need a working phone cause of the kids, ect. Does anyone have any ideas?
I also have seen how some of these knock off MVNO's say that a past due bal isnt a issue and they can flash a Sprint phone No Issue.. But seems like the S3 wont work unless someone knows of a sure fire place that can do it.
Or getting my HTC ONE to work on a Sprint MVNO but im assuming they will want a UICC# or Sprint 4g Mico Sim card number. And I dont know how to get one of those or who might have them.
Any one have any solutions how i can accomplish getting a working Phone preferably with 4g.. Id even trade these damn things out at this point. I would most likely like to get that HTC One on Sprint thats been unlocked to work with straight talk using its International Capabilities and the ATT Micro Sim that is now active and registered because i have 3 months paid thru them.. Any ideas?
Click to expand...
Click to collapse
Always make sure you check the imei of all phones you purchase. You mine as well flash it to cricketr or page plus. Also you can get edge speed with AT&T gs3 on straight talk

[Q] Nexus 6 Verizon Network problem

I've had a T-mobile Nexus 6 on Verizon network since Thanksgiving. I've had no problems at all UNTIL today. Woke up and my network symbol has an exclamation point next to it and when I try and make calls it sends me to Verizon's customer account services. Also, a dropdown bar with the words "sign into network" appear. After clicking on it it sends me to the Verizon's broadband page.
Anybody else have this problem and no what to do? Wanna run this by before I call and navigate customer service.
Edit: My account is fully paid and up to date
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
mordrukk said:
Try reinserting the sim card and reboot with WiFi off. Otherwise you might need a new activated nano sim.
Its weird that it'd suddenly become deactivated though. That would suggest they cut you off intentionally.
Click to expand...
Click to collapse
Yeeup. I've tried a factory reset and exchanging the sim. I put my wife's micro sim in and it deactivated her whole account. Verizon did this on purpose and I'm not happy. I've been using this phone for 3 months with NO problems
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
mordrukk said:
So any sim inserted to your N6 has the associated account deactivated? What did Verizon support say when you called them?
Click to expand...
Click to collapse
Okay, so I called Verizon and the tech could not get my phone activated. She said the phone number on that account wasn't working. While this was going on I randomly checked my EMEI number on Swappa and my phone was just reported Stolen/blacklisted! Although I bought on CL unopened in box with triple-checked clean ESN. I've used it for almost 3 months with no issues and a clean ESN. I even registered it through Motorola's website. I am beside myself. I didn't say anything to the tech because she was determined to get it working and I didn't want to be like "oh hey, yeah by the way I just realized this phone is reported stolen".
Well, it is still not working and tech pretty much gave up. So I'm gonna go down to Verizon and see if there is another workaround. I don't know if this is the reason it isn't working, but all evidence says so.
Anybody have any ideas on if this phone can be used again? Am I screwed?
That's sucks how that can happen. I to bought my nexus from someone and I sure hope he doesn't do the same thing. They should see one you activate it and use it for a period of time. Then all of a sudden reported stolen, that is a scam.
Sent from my Nexus 6 using Tapatalk
Haha! Figured it out.... Finally got to a tech who knew what was up. I'm on a family plan and unbeknownst to me my inlaw had an ipad stolen and reported it to Verizon, which in turn deactivated and reported device stolen. BUT, instead of reporting just the ipad, they reported the phone too. Doesn't make a whole lot of sense. But the tech fixed it.
I told him it up front it wasn't a verizon "branded" device, that I cut my micro sim card down to fit it and he said no problem he would get it working....AND he did.
Similar issue
I'm having exactly the same symptoms as you mentioned, but on Swappa my IMEI comes up clean. I've talked with Google, Motorola (source for my N6), and Verizon. This happened right after a *611 call related to a billing issue. The sim in the phone is a microsim cut from my S3. Worked for about a month, then boom. Finally talked to someone last night that "fixed" my issue, but it's flaky and temporary at best. The tech support person activated my phone as my old S3 somehow, but it does seem to work. One of the other Verizon techs put in a service request to add my IMEI to the Verizon database, but it was denied because of differences between the firmware/software on the Verizon N6's making mine "not safe" to be on their network. I'm looking for a long term solution. Every time I jump off WiFi I get the aforementioned network exclamation point and then it comes back. I'm wondering if the phone had Verizon's firmware version if they'd activate it? I think my IMEI is blacklisted?
I didn't want to start a new thread since this is similar.
Hoping I didn't break any other rules. Any help would be greatly appreciated.

[Q] Calls Immediately end On TMobile Nexus 6 flashed with VZW stock image

Good Morning Group,
I have VZW service. The Nexus 6 is from TMobile. In my infinite wisdom or rather the lack their off. I decided that I was over not having data while talking. I downloaded the VZW LMY47E image and followed the instructions found in the Nexus 6 general sticky roll up. How to flash factory images.
The short method did not work but the long method did. I rooted it and added TWRP recovery. Apart from that I left it stock.
I dialed *#*#4636#*#*. and turned off VOLTE provisioning flag. Then I checked for enhanced 4G under phone settings and it was enabled.
Awesome right....Wrong. I decided to test it. All calls immediately end after starting them flashing 00:00 time stamp. I decided to pull my sim and put it back into my S4 and dial *228 option 1 and I can make calls using my sim. Something must have went wrong.
What that is I have no clue.
I was thinking of flashing the 5.1 TMobile image but everything that I have read suggest that if you are on VZW you should use LMY47E.
As you can imagine not having phone service kicks rocks. I figured Id ask before flashing and or making anything else worse.
Thanks in advance.
*228 should never be done on an lte device.
Sent from my Nexus 6 using XDA Free mobile app
PHP:
akellar said:
*228 should never be done on an lte device.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Now I know. Did I harm anything? I also booted into recovery and wipe data/factory reset and wipe cache partition. To no avail...
onyxbfly said:
PHP:
Now I know. Did I harm anything? I also booted into recovery and wipe data/factory reset and wipe cache partition. To no avail...
Click to expand...
Click to collapse
Typically provisions the sim to 3g prl. Likely need a new sim.
Sent from my Nexus 6 using XDA Free mobile app
onyxbfly said:
I was thinking of flashing the 5.1 TMobile image but everything that I have read suggest that if you are on VZW you should use LMY47E.
Click to expand...
Click to collapse
Flashing another factory image will do nothing to help your problem.
I agree with the above suggestion of starting with a replacement SIM.
And whatever you do, DO NOT TRY RELOCKING YOUR BOOTLOADER. It will not help, and you may brick your device, unless you follow @Evolution_Freak 's guide.
akellar said:
Typically provisions the sim to 3g prl. Likely need a new sim.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
FML will they give me a new sim for a phone that did not come from them? Even if the sim was locked into 3g shouldn't I be able to make calls?
Edit: I put my sim back into my S4 and it displays 3G like you said. I can make calls on the S4 but no on my Nexus 6. I put the sim back into my nexus 6 and it displays LTE but I can not make calls
onyxbfly said:
FML will they give me a new sim for a phone that did not come from them? Even if the sim was locked into 3g shouldn't I be able to make calls?
Edit: I put my sim back into my S4 and it displays 3G like you said. I can make calls on the S4 but no on my Nexus 6. I put the sim back into my nexus 6 and it displays LTE but I can not make calls
Click to expand...
Click to collapse
Turn off volte and try. Either way, get a new sim
Sent from my Nexus 6 using XDA Free mobile app
onyxbfly said:
FML will they give me a new sim for a phone that did not come from them?
Click to expand...
Click to collapse
No they won't if you tell them it's for your N6. You'll have to tell them it's for a "legitimate" VZW phone.
akellar said:
Typically provisions the sim to 3g prl. Likely need a new sim.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
cam30era said:
Flashing another factory image will do nothing to help your problem.
I agree with the above suggestion of starting with a replacement SIM.
And whatever you do, DO NOT TRY RELOCKING YOUR BOOTLOADER. It will not help, and you may brick your device, unless you follow @Evolution_Freak 's guide.
Click to expand...
Click to collapse
I put my sim back into my S4 and it displays 3G like you said. I can make calls on the S4 but no on my Nexus 6. I put the sim back into my nexus 6 and it displays LTE but I can not make calls .
So basically you are saying just go to a Verizon store and ask for a new nano sim and ask them to activate it? Or do you suggest asking for a sim for my S4 and cutting it down to size again?
akellar said:
Turn off volte and try. Either way, get a new sim
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
When I dial *#*#4636#*#* my phone looks at me like Essentially I cant access that menu any more since its not dialing. I have data and it just backed up my apps from the play store.
cam30era said:
No they won't if you tell them it's for your N6. You'll have to tell them it's for a "legitimate" VZW phone.
Click to expand...
Click to collapse
Thanks for the suggestions. I'll try to sort it out.
I decided to try reflashing the LMY47E image again. After doing so I was able to get 3G and make and receive calls. I went to VZW and they gave me bloody hell about getting a replacement sim.
Essentially they were not having it. They wanted to see the physical phone that the card would be activated in. I went back to my car and gave them my S4. To make a long story short they gave me a VZW sim for my S4. Got back home and cut the micro down to nano. I now have LTE service.
But I do not have VOLTE. I dialed *#*#4636#*#* and turned off VOLTE provisioning flag. I have enhanced 4g calling under phone options. But I can not browse a web page or talk on the on the phone while using GPS etc. Is VOLTE supposed to be turned on or off.
With it off I do not get the enhanced 4g calling options. With it on I do get enhanced 4g. Either way it doesn't work lol. Any suggestions would be greatly appreciated.
I'm just happy to be up and running again.
Thanks once again for your time and patience with my N6!!!!!!!!
onyxbfly said:
I decided to try reflashing the LMY47E image again. After doing so I was able to get 3G and make and receive calls. I went to VZW and they gave me bloody hell about getting a replacement sim.
Essentially they were not having it. They wanted to see the physical phone that the card would be activated in. I went back to my car and gave them my S4. To make a long story short they gave me a VZW sim for my S4. Got back home and cut the micro down to nano. I now have LTE service.
But I do not have VOLTE. I dialed *#*#4636#*#* and turned off VOLTE provisioning flag. I have enhanced 4g calling under phone options. But I can not browse a web page or talk on the on the phone while using GPS etc. Is VOLTE supposed to be turned on or off.
With it off I do not get the enhanced 4g calling options. With it on I do get enhanced 4g. Either way it doesn't work lol. Any suggestions would be greatly appreciated.
I'm just happy to be up and running again.
Thanks once again for your time and patience with my N6!!!!!!!!
Click to expand...
Click to collapse
Do you have advanced calling activated on your account? I don't believe that the S4 has advanced calling. You may have to put your sim card into a VZW device that requires it and then have them activate the feature.
Yea.... Did you ever activate the service on your account. You need to login in the website or call and turn the feature on. Dialing weird numbers and turning flags on in your phone won't do jack until the service is turned on within verizon.
slimc84 said:
Do you have advanced calling activated on your account? I don't believe that the S4 has advanced calling. You may have to put your sim card into a VZW device that requires it and then have them activate the feature.
Click to expand...
Click to collapse
I never had a problem with using data while talking on the phone with my S4. Regardless if it was the stock rom or not.
dansan382 said:
Yea.... Did you ever activate the service on your account. You need to login in the website or call and turn the feature on. Dialing weird numbers and turning flags on in your phone won't do jack until the service is turned on within verizon.
Click to expand...
Click to collapse
Unfortunately I am a member of a family plan. I will speak to my cousin who is the account owner and ask him to double to check and see if it has been advanced calling and HD calling has been enabled on my account.
Thanks for the suggestions.
onyxbfly said:
Unfortunately I am a member of a family plan. I will speak to my cousin who is the account owner and ask him to double to check and see if it has been advanced calling and HD calling has been enabled on my account.
Thanks for the suggestions.
Click to expand...
Click to collapse
i can pretty much say thats your problem. it isn't turned on by default so it needs to be turned on. no amount of flashing software or hitting buttons on your phone will help. I think you can even call the 611 number and when it gets to the voice prompts just say advanced calling one point zero. it should try to turn the feature on within that line.
onyxbfly said:
I never had a problem with using data while talking on the phone with my S4. Regardless if it was the stock rom or not.
Unfortunately I am a member of a family plan. I will speak to my cousin who is the account owner and ask him to double to check and see if it has been advanced calling and HD calling has been enabled on my account.
Thanks for the suggestions.
Click to expand...
Click to collapse
The S4 had dual antennas so there was no need for the Advanced Calling feature. The Nexus only has a single antenna and requires Advanced Calling to be enabled on the account and the device in order for it to work.
dansan382 said:
i can pretty much say thats your problem. it isn't turned on by default so it needs to be turned on. no amount of flashing software or hitting buttons on your phone will help. I think you can even call the 611 number and when it gets to the voice prompts just say advanced calling one point zero. it should try to turn the feature on within that line.
Click to expand...
Click to collapse
Thanks for the number. The CS Rep said they can not make any change to the account because I dont have the password or pin.
Ironically one of the main reasons for getting a new phone was that my S4 wanted to power off randomly and it would be a chore just to get it to power back on and stay on. This time it would not turn at all so I was forced to call from my old thunderbolt.
I called the number you gave me while surfing the web on the phone. The CS Rep said that any 4G / LTE phone can use data over voice except for iphone due to their antenna construction. I guess its true I was just doing it.
But anyway it really shouldn't be a process just to get data while talking on the phone with the nexus.
The phone they have listed for my account is a S4. They said advanced calling and HD calling will be available for the S4 when they provide a software update. He had no clue to when the update would be released.
Just for Sh1t and giggles I inquired with the CS res in regards to purchasing a phone from google and using it. He said that I could go to a Verizon store and they would add it and give me a nano sim. I just thanked him for his time. I guess thats true right until you walk in their with it.
My nexus is from TMobile and from what I read people across various forums are having issues with getting their Nexus 6 added to their account regardless of where it came from.
Seems like verizon is really working hard to make the nexus 6 experience a pain in the ass. I dont need or want HD calling. Is asking to talk and look up something on the web or use gps to much to ask for....
onyxbfly said:
Thanks for the number. The CS Rep said they can not make any change to the account because I dont have the password or pin.
Ironically one of the main reasons for getting a new phone was that my S4 wanted to power off randomly and it would be a chore just to get it to power back on and stay on. This time it would not turn at all so I was forced to call from my old thunderbolt.
I called the number you gave me while surfing the web on the phone. The CS Rep said that any 4G / LTE phone can use data over voice except for iphone due to their antenna construction. I guess its true I was just doing it.
But anyway it really shouldn't be a process just to get data while talking on the phone with the nexus.
The phone they have listed for my account is a S4. They said advanced calling and HD calling will be available for the S4 when they provide a software update. He had no clue to when the update would be released.
Just for Sh1t and giggles I inquired with the CS res in regards to purchasing a phone from google and using it. He said that I could go to a Verizon store and they would add it and give me a nano sim. I just thanked him for his time. I guess thats true right until you walk in their with it.
My nexus is from TMobile and from what I read people across various forums are having issues with getting their Nexus 6 added to their account regardless of where it came from.
Seems like verizon is really working hard to make the nexus 6 experience a pain in the ass. I dont need or want HD calling. Is asking to talk and look up something on the web or use gps to much to ask for....
Click to expand...
Click to collapse
no problem. you dont even need to speak with anyone in order to activate. some people reported just using the prompts, speaking with a machine it was able to turn it on. either way, good luck and glad you got some info.
I literally just got back from best buy with my unbranded unlocked nexus 6. they didnt have any "verizon versions". I will be cutting my sim card thats in my GS4 and throwing it into the nexus so i wont have to deal with verizon. i already had them send me a nano sim so just in case i have a backup. if i completely mess it up, ill go back to verizon and get a new sim for my GS4 and start over again
slimc84 said:
The S4 had dual antennas so there was no need for the Advanced Calling feature. The Nexus only has a single antenna and requires Advanced Calling to be enabled on the account and the device in order for it to work.
Click to expand...
Click to collapse
Thanks for the clarification. I did not know.
How should I go about this? I called and they said the phone that is listed is a S4. Currently advanced calling is not enabled for the S4. They said I would need to do a phone swap and or sim swap for a newer phone. If the phone is not listed on my account/ number what do I tell ask or tell them so they will enable it?
dansan382 said:
no problem. you dont even need to speak with anyone in order to activate. some people reported just using the prompts, speaking with a machine it was able to turn it on. either way, good luck and glad you got some info.
I literally just got back from best buy with my unbranded unlocked nexus 6. they didnt have any "verizon versions". I will be cutting my sim card thats in my GS4 and throwing it into the nexus so i wont have to deal with verizon. i already had them send me a nano sim so just in case i have a backup. if i completely mess it up, ill go back to verizon and get a new sim for my GS4 and start over again
Click to expand...
Click to collapse
It works fresh out the box. Mine did and it was from TMobile. I didn't do factory resets or anything insert sim and load up my apps and enjoyed.
I used a sim card cutter that I got from Amazon. Cut it popped it in and everything was lovely. I didn't notice that I couldn't talk and use gps until i was actually driving. The sim cutter is a good investment because it comes with sim card adapters that will allow you to use your sim in any phone.
I wonder how the people got it activated using the prompts. Did they call from their nexus or their old verizon phone?
The only reason I decided to flash the LMY47E rom is to get data over voice. Hopefully I will get this sorted out sooner than later.

Google Fi, Android Pie, and Invalid SIM

Been experiencing "invalid SIM" error messages on Google Fi after the Pie update. It seems to happen when trying to connect to Sprint. I've tried removing the SIM, reactivating, factory reset. Nothing works.
Anyone else having this problem? It's happening on both my X4 A-1 and my wife's X4 A-1.
Happened to me. Thought I scratched my SIM when adding an sd card to the phone after upgrading to Pie. I contacted Fi and was sent a new SIM which hasn't fixed the issue. Factory reset and reflashing the upgrade didn't do anything.
Same here, my normal use is sprint...startup of sim is configuration of sprit dm... Get sim icon then searching in cell triangle. Signal info App data shows correct sim data for Sprint tower. After twice would access cell site but never got data connection or cell phone even though signal info app would show connected. Then fail, tried to access us cellular but complete sim failure. Removed sim returned to my "daily" Pixel working normally. I guess a push update in the future for us Fi base...have read this happening on first devices that went to Pie way back in August..... Our great android ONE .....
Different waters, same boat
I'm having the exact same issue. Wish I would have waited to take the update.
Same problem here. Restart doesn't help...tried all suggestions on the web using repair codes...only thing left to try is factory reset but have read that doesn't fix it(anybody here tried?).
Sent from my SM-T350 using Tapatalk
Google is aware of this problem and said they're working on a fix.
dgt02 said:
Google is aware of this problem and said they're working on a fix.
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In troubleshooting I am now getting the same error using my Moto X4 Amazon prime version on 8.1. I was playing around with the various repair codes to understand how they would react compared to my wifes Moto X4 Android One 9.0. I started to get invalid sim error after repairing on Sprint. Now I get the same errors on both 8.1 and 9.0 (invalid sim switching to Sprint). Looks like the problem is a little deeper and more complex than just the Pie upgrade.
At least both still work on Tmobile (the strongest carrier locally). Anxiously awaiting a fix.
A friend at work told me today he saw the invalid sim message and he is a regular Sprint customer so I agree this seems to be a Sprint issue.
It's not just X4A1 models. Regular X4 also. However, my X4A1 was purchased from Google. Quite a disappointing intro to Fi.
I bought 3 Moto X4s for my wife & kids directly from Google Fi. Kids are on Oreo & the wife is on Pie. All 3 phones get the dreaded Invalid SIM error when switching to Sprint. Now, every now and then, I can force connect to an "Unknown Carrier" with Mobile Network Code (MNC) 310-000 (Sprint is 310-120 & T-Mobile is 310-260). When connected to MNC 310-000, I got speeds of up to 74Mbps (I triple checked that wifi was off!). I believe that Sprint is doing network upgrades & for some reason the Moto X4 phones can connect to their test network but not their live network. Anyone else have any insights?
My Fi Moto X4 is Pie same thing. I also have US Cellular in this area and I can if Forced, connect to US Cell but oddly will always revert to T-Mobile. T-Mobile is zero most of the time but will never just try the other two in my coverage area. On Sprint will sim lock, which in the end is which of course locks it up.
I have 2 Pixels (first) Nov, Dec google factory images when were released I found same thing, but a 50-50 to get Sprint to show sprint dm services and complete....registering to specific tower coverage+sim + imei? When working on Sprint would always switch to T-Mobile. Now in the good old days would never go to T-Mobile, Sprint was preferred, then US Cellular, then if found any signal T-Mobile. Jan Images work so far with NO SIM LOCK. I can on my Pixel use a radio.img from Oct 18 and will work like the past on Dec images. So........waiting for "monthly" two months later updates, I guess.

Activating VoLTE after verizon CDMA shutdown?

Not sure how much help there is for such an old phone but I have a Note 5 (SM-N920V) that I use with Pageplus. I had check and been told by numerous reps and websites that the phone would be fine to use and handled VoLTE. When Verizon shut the towers a few days ago my text and calls went down too. I still have data but that's it. According to Pageplus, they are aware of the issue but have no ETA (keep getting told 24 hours and that was 5 days ago) According to other techs there's a firmware issue but I can't seem to figure out what is needed to fix this. It seems like the phone is capable of VoLTE but it isn't activated and there isn't anywhere to do so. I found someone who was flashing Note 8s with the same issue but they only handle 8 and up so I'm hoping maybe someone here can help. Thanks in advance!
In settings under network configuration.
While this phone supports 4G VoLTE it may not be whitelisted by Verizon. Their side needs to be configured to accept it.
blackhawk said:
In settings under network configuration.
While this phone supports 4G VoLTE it may not be whitelisted by Verizon. Their side needs to be configured to accept it.
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Thank you for getting back to me. How would that be handled? I can't do anything on my end as nothing is there or greyed out. Pageplus tech support is useless and there's no way to get Verizon on the line when you don't have an account with them so I'm not sure how to proceed. I can't afford to replace the phone at this time which is why I'm trying to find a way to get this to work.
omgthisisridiculous said:
Thank you for getting back to me. How would that be handled? I can't do anything on my end as nothing is there or greyed out. Pageplus tech support is useless and there's no way to get Verizon on the line when you don't have an account with them so I'm not sure how to proceed. I can't afford to replace the phone at this time which is why I'm trying to find a way to get this to work.
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I don't know. I have AT&T, they list their white listed devices. Couldn't find Verizon's whitelist.
Sim card may need to be updated and phone's hidden settings reconfigured.

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