My phone died - Galaxy Note5 Q&A, Help & Troubleshooting

2 weeks and it's a paperweight. Touch screen wouldn't respond to any touches, although the s pen still worked and could work the phone.
Waiting on ATT to send me a replacement next week.
Typing this from a tiny nexus 5.
Sent from my Nexus 5 using Tapatalk

what happened?

The touchscreen just stopped responding. Wouldn't work for almost 2 hours. Shut it off and let it sit and it eventually starting working, but it's sporadic, as some times I have to press the screen 3 or more times to do anything.
Sent from my Nexus 5 using Tapatalk

do multiple-finger gestures work?
(Sent from another Galaxy via Tapatalk)

tallazzPilipino said:
do multiple-finger gestures work?
(Sent from another Galaxy via Tapatalk)
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Nothing worked except using the s pen. It's like it over heated and shut the touchscreen down. Either way, I'm getting a replacement. I'm really kinda pissed about this.
Sent from my Nexus 5 using Tapatalk

Woke up this morning and the screen is unresponsive again.
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harlenm said:
Woke up this morning and the screen is unresponsive again.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
Watching porn in the shower has been reported to do this.

Info
integlikewhoa said:
Watching porn in the shower has been reported to do this.
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Click to collapse
It s not waterProof so it s completely unsafe to do this
harlenm said:
2 weeks and it's a paperweight. Touch screen wouldn't respond to any touches, although the s pen still worked and could work the phone.
Waiting on ATT to send me a replacement next week.
Typing this from a tiny nexus 5.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Test Touch Screen by dialing *#0*# play game to warm it up and then try to test it
:good:

Like I said, I woke up after 12 hours without being touched and it wouldn't work. When it does work, it registers touches instead of swipes, and is almost impossible to do anything.
Sent from my Nexus 5 using Tapatalk

Related

Dead after 3 hrs

Was excited opened the box today and played with the nexus 7 for about 3 hrs. Installed some apps and download a movie. Then the screen went black and never came back. It was charging at the time. Tried holding the power button for 10 seconds and nothing. Called Google they said hold all three buttons, that did nothing. Guess I'm taking it back to game stop. Going to have to wait for another to come in. Anyone else have this issue out any ideas
cm7 atrix 4g
Nvm
Sent from my Nexus 7 using Tapatalk 2
There was another similar occurrence earlier today. Think it was from UK maybe? Most likely you'll need to call Google for RMA.
Which firmware were you running?
Google said return it to game stop. Gs said they would take it back. It was running the latest update. Bc it ran an update after I opened it
cm7 atrix 4g
Yup, I had exactly the same problem. Screen froze, flickered and then died completely. Btw, if you press the bezel around the screen is the left hand edge in portrait spongier/less robust than the rest of the device?
Sent from my Nexus S using xda app-developers app
kboya said:
Yup, I had exactly the same problem. Screen froze, flickered and then died completely. Btw, if you press the bezel around the screen is the left hand edge in portrait spongier/less robust than the rest of the device?
Sent from my Nexus S using xda app-developers app
Click to expand...
Click to collapse
Yes. I noticed it a bit
Sent from my Nexus 7 using xda app-developers app
kboya said:
Yup, I had exactly the same problem. Screen froze, flickered and then died completely. Btw, if you press the bezel around the screen is the left hand edge in portrait spongier/less robust than the rest of the device?
Sent from my Nexus S using xda app-developers app
Click to expand...
Click to collapse
Not enough to be noticeable.
cm7 atrix 4g
Hmm. Don't want to be "that guy" but... You only mention taking it out and playing.
Did you actually try plugging it in?
Edit: Woops, missed it on my phone. If it was charging, I'd advise you to get in touch with google. Try volume up + power for 10 seconds too though, just to be sure.
Sent from my HTC One X using xda premium
I hope mine is not faulty, it is on its way.
Similar things have happened on my Lumia 900. It has helped me to plug it in and out over and over and then try the button reset.
aklbeach said:
Installed some apps and download a movie. Then the screen went black and never came back. It was charging at the time. Tried holding the power button for 10 seconds and nothing.
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Click to collapse
txaggies07 said:
Similar things have happened on my Lumia 900. It has helped me to plug it in and out over and over and then try the button reset.
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Click to collapse
After getting an RA from ebuyer, I now have it working again after a number of hours on charge and doing much as txaggies07 quote suggests. I think there may have been a problem that the charge wasn't going through properly yesterday, even though I plugged it in and it registered on the icon top right. Once the screen died there was no response with the usual charging icon even after disconnect and reconnect (I even tried a different mains socket!) However, since I got it to boot again I have had 2 random reboots without doing anything taxing on it.
It is kinda flaky behaviour, but maybe it is worth a shot aklbeach? At least until Monday !
Sent from my Nexus 7 using xda app-developers app
How were you charging? If by computer USB port that's probably why
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Mains socket, as stated.
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Yea I tried holding the power button for ten seconds and holding all 3 buttons like Google recommended. I already returned it to game stop. Now just waiting on another. It was plugged in to the wall charger. It was showing that it was charging and I tried plugging it in again the next day and still didn't do anything.
cm7 atrix 4g
aklbeach said:
I already returned it to game stop. Now just waiting on another.
cm7 atrix 4g
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Click to collapse
don't worry...you'll probably have your second one before my first one ships. Good thing i pre-ordered early!
kboya said:
Mains socket, as stated.
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Click to collapse
So sorry to waste your time
Sent from my Galaxy Nexus using Tapatalk 2
Dead Nexus 7
aklbeach said:
Was excited opened the box today and played with the nexus 7 for about 3 hrs. Installed some apps and download a movie. Then the screen went black and never came back. It was charging at the time. Tried holding the power button for 10 seconds and nothing. Called Google they said hold all three buttons, that did nothing. Guess I'm taking it back to game stop. Going to have to wait for another to come in. Anyone else have this issue out any ideas
cm7 atrix 4g
Click to expand...
Click to collapse
I had a similar experience. Played with mine for about 6 hours.
Testing things, trying things out, downloading apps, etc.
Put it to sleep and was preparing for bed myself. After a few minutes
I decided to download one more app. Tried to wake it up, but it was dead!
Tried all sorts of things: long press, pressing several of the buttons, tried
to connect it to PC to see if it would be recognized -- no go
I then plugged it into the wall to charge it overnight to see if that would work (no charging icon showed up)
The next day, still dead.
Called Google Play and they are sending me a new one.
I would say pull the battery for a minute and then plug it back in a try again but i think that might void the warranty. Seriously my G2 does that when its in my pocket sometimes and pressing the power button does nothing until a pull the battery. I'm about 68% sure that pulling the battery will get it to boot again.
Honestly though any electronic device with a sealed battery should come with on of those paperclip hard reset buttons, unfortunately logic fails some time.
BrianDigital said:
So sorry to waste your time
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
No worries, not a waste. I had to check myself when it died. And when it wouldn't charge (did I turn it on at the wall? Maybe the socket is broken? Has there been a power cut? Am I imagining this?) Weird thing was it came back to life after much fiddling. I now think there may have been a stray piece of plastic or similar covering a pin and blocking the feed.
Sent from my Nexus S using xda app-developers app

Lasted 4 months lol..

As of this week, there's a creaking sound on my upper left side (of course, where else..)
Anyone else had similar luck? Was pretty happy with it up till now, well actually I'm mostly still happy with it.
I just assume I need to buy a new screen protector now if I RMA it right? Or do they give the same device back?
And does anyone know how the RMA process works if you bought from an Australian retailer?
Sent from my Nexus 7 using Tapatalk 2
They send the same device back if it is fixable but it might have a new screen on it
Sent from my Nexus 7 using Tapatalk 2
I used to claim i got a CBOK with no problem at all. Last 2 days the screnn lift appear. How did i notice it? I just got paranoid about problems on my N7. But now i realize that this thing is so tiny that its no a problemt at all. I will no brother myself because that kind of stuff. Love my n7.
Sent from my Nexus 7 using xda premium
Well I didn't care about my lift but now it creaks lol
But flawless apart from the screen issue, I've never had a problem with much flicker or speaker issues, only on 4.1, but 4.1.2 fixed for me.
Sent from my Nexus 7 using Tapatalk 2

[Q] Does this thing have "auto-wake"?

I got my Nexus 7 three days ago. It seems like sometimes when it's charging and I pick it up, the screen turns itself on. But I can't seem to purposely reproduce this behavior and I'm wondering if maybe I'm just hitting the power button without realizing it. Likewise, once or twice it seems to have put itself into sleep when I set it down. Can anybody confirm this behavior?
Mine has done this with me as well. There was one guy who posted that it had happened to him, but it was to do with a magnetic case. I've not got round to getting a case for mine yet, and there have been times where I've picked it up, 100% sure i haven't hit the power button, and the screen has come on....
Sent from my Nexus 7 using Tapatalk HD
This has happened with me too, turns out it was coming on when I left it charging on top of a speaker... Sometimes the screen wasn't coming on at all even if I pressed the power button numerous times.
- sent from my Nexus 7
Funny...come to think of it, the auto-off happened when I set it on my iPad, which is in a magnetic case.
P.S. - Am I allowed to say "iPad" in this forum?
njbair said:
Funny...come to think of it, the auto-off happened when I set it on my iPad, which is in a magnetic case.
P.S. - Am I allowed to say "iPad" in this forum?
Click to expand...
Click to collapse
Well when my n7 was switching itself on, it was sitting on a pillow on my bed, nowhere near any magnets. And when it happened I manually switched the screen off, put it back down again, and was able to repeat it again and again. So unless my pillows are magnetic...
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knuckles1978 said:
So unless my pillows are magnetic...
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Not a good thing for metalheads...
...or maybe you just have a magnetic personality!
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njbair said:
Not a good thing for metalheads...
...or maybe you just have a magnetic personality!
Sent from my Nexus 7 using Tapatalk HD
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Well that would explain why I can't shake off a girl that I've been friends with benefits with lately lol
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knuckles1978 said:
Well that would explain why I can't shake off a girl that I've been friends with benefits with lately lol
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Have you tried talking to her about Android development? A lengthy treatise on the pros and cons of HTML5 vs. native should scare her off!
Sent from my Nexus 7 using Tapatalk HD
njbair said:
Have you tried talking to her about Android development? A lengthy treatise on the pros and cons of HTML5 vs. native should scare her off!
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
That's actually a very good idea, something along those lines, I'd need to bore her with a subject that won't immediately let her know that I'm taking the p155, but having just got my n7, I could maybe just start talking to her all the time about it and nothing else lol
Who would have thought you'd even get relationship (avoidance) advice here on XDA
Thanks!!!
Sent from my Nexus 7 using Tapatalk HD
knuckles1978 said:
Well when my n7 was switching itself on, it was sitting on a pillow on my bed, nowhere near any magnets. And when it happened I manually switched the screen off, put it back down again, and was able to repeat it again and again. So unless my pillows are magnetic...
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
My be your bed company is "magnetic"? kidding!
I got twice this effect when at bed. And I found it perfect to wake the device in the dark because the start button is not so easy to get and very often is opposite to your available finger!
I had that before, but not since I upgraded to 4.2 I think.
It's a really cool feature, I hope Google add it.
I had this happen a few times as well. Try putting your device to sleep and wiggling the USB cable where it plugs into the N7. If you plug the charger in while the screen is off, the screen will turn on. I know mine doesn't have a real solid connection and if I pick it up while it's charging, it will sometimes cause the cable to lose its connection for a second or so and then move back into position, causing the N7 to essentially think you're plugging the charger in. You might see if that's what's happening with yours as well. I figured I was the only one and it wasn't a big deal so I've just been careful about picking it up while charging or transferring data.
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When it happened to me there was no cable plugged in, and I was able to switch the screen back off, put it down again, and pick it up and make the screen come on again. Definitely never pressed any buttons or had it near any magnets.
I think it was before I had upgraded though. Some people say this would actually be a nice feature, and until you remember that everywhere you take your n7 away from home its gonna be switching on and of all the time in your pocket/car etc it would be....
Sent from my Nexus 7 using Tapatalk 2
knuckles1978 said:
When it happened to me there was no cable plugged in, and I was able to switch the screen back off, put it down again, and pick it up and make the screen come on again. Definitely never pressed any buttons or had it near any magnets.
I think it was before I had upgraded though. Some people say this would actually be a nice feature, and until you remember that everywhere you take your n7 away from home its gonna be switching on and of all the time in your pocket/car etc it would be....
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
I fully agree, but this feature will and must only be for in "home" use. So not active when lock screen is enabled.
When I'm at home is the main time that I do need the screen lock lol, if I'm out it's usually in my pocket.. The auto screen on would be a good feature at home though, I'm just not sure how it could be implemented.
Oh, wait, I just thought of something It's entirely possible right now. I could use my nice new app called Tasker, and set it up to tell the screen to come on when it feels movement. What's more, if I want it to only happen at home, I can tell it to only work when GPS says I'm home, or simpler, tell it to only do it when I'm connected to my home WiFi network. Tasker is a cool app.
Sent from my Nexus 7 using Tapatalk 2
knuckles1978 said:
Some people say this would actually be a nice feature, and until you remember that everywhere you take your n7 away from home its gonna be switching on and of all the time in your pocket/car etc it would be....
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Click to collapse
This is xda...we don't leave the house.
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njbair said:
This is xda...we don't leave the house.
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Click to collapse
No, that's 9GAG, this is XDA!
njbair said:
This is xda...we don't leave the house.
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Click to collapse
Sent from my Nexus 7 using Tapatalk 2

Another little niggle

Hi
It seems when I charge my n7 fully it will not switch on like it should. Usually I just press the on button briefly and it pops on. However when I charge it fully I have to keep the power button pressed on for about 15 seconds before it will turn on then it acts fine again until I fully charge it.
Thanks for any help
Chris
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chrisnewton said:
Hi
It seems when I charge my n7 fully it will not switch on like it should. Usually I just press the on button briefly and it pops on. However when I charge it fully I have to keep the power button pressed on for about 15 seconds before it will turn on then it acts fine again until I fully charge it.
Thanks for any help
Chris
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
Is your nexus 7 rooted and running custom ROMs/kernels?
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No not rooted just as bought from Google play
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Out of curiosity, what is a 'niggle'?
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Fu5ion said:
Out of curiosity, what is a 'niggle'?
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Threw me for a loop too
Niggle is like a small problem lol. And people with battery issues are popping open the back and making sure the battery is connected properly. I have seen a lot of cases where it has worked, give it a try or u can just send it back.
Sent from my Nexus 7 using xda premium
androidkid311 said:
Niggle is like a small problem lol. And people with battery issues are popping open the back and making sure the battery is connected properly. I have seen a lot of cases where it has worked, give it a try or u can just send it back.
Sent from my Nexus 7 using xda premium
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Click to collapse
Thanks for your replies, i cant see it being a battery connection issue as it starts first time unless its fully charged, i did think about sending it back but to be honest its not a big issue it just means i have to hold the power button in for 20 seconds after a full charge. If it does get worse i have always got a years gurantee and can send it back.
Yes a niggle is a small problem, something that bugs you
Chris
Niggle.. I never heard that lol but the keyboard knows this word.. Weird ^^
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Fu5ion said:
Out of curiosity, what is a 'niggle'?
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Click to expand...
Click to collapse
You folks need to expand your vocabulary.
I really wish I had not used the word niggle lol
Sent from my Nexus 7 using Tapatalk HD
Haha, I think Niggle is a British thing? (Before anyone says, no a crumpet ISNT)
Wilks3y said:
Haha, I think Niggle is a British thing? (Before anyone says, no a crumpet ISNT)
Click to expand...
Click to collapse
Yeah, niggle is British parlance. I like my Queens English.
---------- Post added at 06:39 AM ---------- Previous post was at 06:38 AM ----------
chrisnewton said:
I really wish I had not used the word niggle lol
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
No, I love that you did. I kinda miss all the usual British colloquialisms from whence I grew up. Not so much here in NYC..
Is that not just holding power button to shutdown?
I know from installing a ROM, i kinda screwed things up and it locked on the goolge boot up screen, long holding the power button shut the device off.

Bad proximity sensor?

Is it possible for the proximity sensor to go bad? When I was using my vivid, I had an otterbox on it, and I thought that was what was causing the issue. My wife wanted wifi tethering so when I got my Nexus 4, I wiped it, left wcx experience on it, and gave it to her. Now she's having issues with it too. Known fix?
Really how does a proximity sensor go bad, there's no moving parts!
Sent from my Nexus 4 using Tapatalk 2
Cor-master said:
Is it possible for the proximity sensor to go bad? When I was using my vivid, I had an otterbox on it, and I thought that was what was causing the issue. My wife wanted wifi tethering so when I got my Nexus 4, I wiped it, left wcx experience on it, and gave it to her. Now she's having issues with it too. Known fix?
Really how does a proximity sensor go bad, there's no moving parts!
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I know it has only an on-off function it doesnt detect the distance so try putting your finger right on it in a call does it work?
I'll give that a try. It still works somewhat, I know the buttons will light up if you cover it for a couple seconds, just sometimes it'll shut off the screen during a call, sometimes not so much. I wonder if it's a rom issue
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Use power button to end call in access ability settings.
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