Accessing phone files without the touch screen? - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

Well it happened guys. Through some terrible luck, my phone dropped to the ground, shattering the screen and making the touch functions unusable. There are some photos on it from my vacation that I'd like to save, but when I connect it to the PC it doesn't recognize the device (Windows 10). I also can't unlock my phone since the touch screen doesn't work. So, is there any way I can at least back my photos up without using my phone's menu? Thanks for the help.

You can try using a USB mouse with an adaptor for micro USB. It worked on my Sony z1 when I broked my screen.

Xpwnage123 said:
So, is there any way I can at least back my photos up without using my phone's menu? Thanks for the help.
Click to expand...
Click to collapse
Make sure your photos aren't already backed up via Google Drive or Dropbox?
I know one friend who was worried, but ALL her smartphone pictures were auto backed up on Google Drive.
https://drive.google.com/drive/photos
Yes, Dropbox you have to configure, but apparently many phones are already configured to auto backup with Google Drive over Wi-Fi. At least hers was. Anyway, go to that URL and see...
I have mine auto-backup over Wi-Fi to both Dropbox and Google Drive.
_____
EDIT:
As of beginning of August, Google Photos (separate app) took over for Google Drive Photos. So, all your pictures prior to the last six weeks may be at that URL above.

Check this tool
http://forum.xda-developers.com/showthread.php?t=2339530
And this video
https://www.youtube.com/watch?v=Ak2JruLESqw

Related

[Q] Help! Hard reset done and gallery hasn't restored.

So after encountering the annoying 505 error I did a full back up via the Backup app as sync manager on the laptop wasn't playing ball.
Did the hard factory reset and then restored from the back up file I had made 10 minutes beforehand.
Most things have restored but I went to check a picture and ALL GONE!
Things like whatsapp messages and contacts didn't restore either.
What can do to recover the lost images?
and typically none of it worked to solve the 505 error.
I know this isn't the usual standard of question on this forum but is anyone able to shed some light on my problem?
Does the HTC Backup program, back up images or is that an oversight on my part?
ok so it seems that i'm an idiot and htc doesn't back up images on an htc account back up.
I'm now trying to run my phone through recovery software (MagicCute Recovery) but the program won't recognize the phone, I guess because it's not a mass storage device and connects via MTP?
I read a guild to turn on developer mode and then turn on USB debugging but that hasn't made any difference.
If there a way to plug my phone in and the computer to recognize it as a mass storage device?
Paul_TDi said:
ok so it seems that i'm an idiot and htc doesn't back up images on an htc account back up.
I'm now trying to run my phone through recovery software (MagicCute Recovery) but the program won't recognize the phone, I guess because it's not a mass storage device and connects via MTP?
I read a guild to turn on developer mode and then turn on USB debugging but that hasn't made any difference.
If there a way to plug my phone in and the computer to recognize it as a mass storage device?
Click to expand...
Click to collapse
check google playstore for undelete software, plenty on there, be careful about how much you install or uninstall.
Dont know if your aware of this, but nothing is ever really deleted, its flagged as safe to be overwritten and hidden from the user, too much installing or un-installing apps will overwite the flagged images.
Paul_TDi said:
ok so it seems that i'm an idiot and htc doesn't back up images on an htc account back up.
I'm now trying to run my phone through recovery software (MagicCute Recovery) but the program won't recognize the phone, I guess because it's not a mass storage device and connects via MTP?
I read a guild to turn on developer mode and then turn on USB debugging but that hasn't made any difference.
If there a way to plug my phone in and the computer to recognize it as a mass storage device?
Click to expand...
Click to collapse
I am sure that when connected to a Linux machine it shows as an external drive...not sure if that helps at all ?
If what i suggest is true then you can run Linux within windows from a USB drive,but clearly your recovery software has to be a linux compatible version.
Just a suggestion rather than fact!
Seanie280672 said:
check google playstore for undelete software, plenty on there, be careful about how much you install or uninstall.
Dont know if your aware of this, but nothing is ever really deleted, its flagged as safe to be overwritten and hidden from the user, too much installing or un-installing apps will overwite the flagged images.
Click to expand...
Click to collapse
Currently browsing play store now, is there any you can recommend?
I wasn't fully aware of how it works but I knew I could recovery most with some nifty software. MagicCute has worked wonders in the past for me.
At least all my music is stored in music play store.
I found a PC based program to scan the phone but the phone requires to me rooted for that, although that was my main reason for joining this forum to root I'm a little apprehensive to do anything like that until I have saved my pics!
Cheers.
Paul_TDi said:
Currently browsing play store now, is there any you can recommend?
I wasn't fully aware of how it works but I knew I could recovery most with some nifty software. MagicCute has worked wonders in the past for me.
At least all my music is stored in music play store.
I found a PC based program to scan the phone but the phone requires to me rooted for that, although that was my main reason for joining this forum to root I'm a little apprehensive to do anything like that until I have saved my pics!
Cheers.
Click to expand...
Click to collapse
Someone else said they had great luck with DiskDigger Pro
Good luck!
Sorry sheppster, completely missed your reply somehow yesterday. Thanks for the suggestion.
Thanks clsa I'll give that a go once rooted.
I'm currently reading, reading watching and rewatching content on the rooting process. Very confusing for a complete and utter noob. A lot of content is spoken as if I have a clue, haha.
But I'm now registered on HTC DEV, all videos and content say to select all other supported devices due to the HTC One not being listed, but it is. I'm guessing HTC Dev has been updated since the guides were posted. Shall I click HTC One or still use other devices?
I installed Android Studio and also JDK which it asked for, but when continuing to install Android Studio I got the following message...
Is this detrimental to the use of the program or can I just continue?
Sorry this thread is going to turn into more of a rooting Q&A.
I now have sync manager working correctly and have made a back up on my laptop which I'm happier with than having something floating about in my HTC Account. So I think I'll go ahead and try unlocking my bootloader.
Well I have unlooked the bootloader now. Successfully? Not sure!
After confirming to unlock it then restarted and kept going round in circles, it's now saying "Android is upgrading" running through 253 apps. Nothing like the XDA video where it just restarts as a fresh phone.
I used the HTC One instructions from the drop down menu in the end.
Fingers crossed at the end of that it's working and I can continue to root.
Well considering I have an early start I've stayed up far too long messing around.
BUT! My phone is now rooted, I did attempt putting a venom rom on but it didn't install properly although I seem to have a large ammount of it's features here and there like being able to boot directly to bootloader or recovery from the power button.
But any way the lapcop software I had appeared to be useless, it found 603 images from various emails and programs files none on my actual pictures. I'm not running disk digger which again has found background images but still 85% left to scan.
I'm not holding out too much hope now as there's been a few files added and deleted to root and also reset again to root.
I'll update tomorrow how it went.
I didn't realise how cheap Disk Digger Pro was, so bought and ran that last night. I think it found touch under 4000 images but again mostly PNG program images.
It did manager to find 41 useful images though. It seemed to mainly pick up pictures which I had recently used on facebook, so annoyingly mainly recoverable images through facebook.
It picked up a lot of signatures from various emails and made a lot of duplicates. Not a bad effort for under 2 quid though.

Recover pictures with broken screen. Please help.

My wife dropped her phone and the screen is now completely dead but the phone still works as it gets notifications etc. I enabled google back up a while ago but looking at her account it hasn't updated since March. This mean about 1/3 of my son's pic's will be lost forever unless I figure this out. I've tried everything I can think of and have searched for hours but I cant find anything useful. I think I have some driver issues on my PC on top of this as it wont connect to my Moto X PE with MTP and USB debug enabled with moto's device manager software installed. Please help. I'd pay if I need to at this point.
Did you enable the app Google photo's? If so, your photo's should be backed up on the Google photo's site (just Google) check that site first on your wife's Google account before doing anything drastic.
adwhite said:
My wife dropped her phone and the screen is now completely dead but the phone still works as it gets notifications etc. I enabled google back up a while ago but looking at her account it hasn't updated since March. This mean about 1/3 of my son's pic's will be lost forever unless I figure this out. I've tried everything I can think of and have searched for hours but I cant find anything useful. I think I have some driver issues on my PC on top of this as it wont connect to my Moto X PE with MTP and USB debug enabled with moto's device manager software installed. Please help. I'd pay if I need to at this point.
Click to expand...
Click to collapse
Maybe its too illogical but install twrp... Boot into it and try accessing your internal storage on PC from there as twrp supports MTP.
adwhite said:
My wife dropped her phone and the screen is now completely dead but the phone still works as it gets notifications etc. I enabled google back up a while ago but looking at her account it hasn't updated since March. This mean about 1/3 of my son's pic's will be lost forever unless I figure this out. I've tried everything I can think of and have searched for hours but I cant find anything useful. I think I have some driver issues on my PC on top of this as it wont connect to my Moto X PE with MTP and USB debug enabled with moto's device manager software installed. Please help. I'd pay if I need to at this point.
Click to expand...
Click to collapse
Hopefully Svanmansom's advice helped and the photos were backed up with the Google Photos app. If not, there are ways to access the phone without a working screen, provided the phone itself still works as you suggest. If your computer truly doesn't recognize the phone either no matter what you try (reinstalling the drivers, trying a different USB port, etc), and another computer isn't available, it may cost a few bucks. Here is a general list of possible solutions:
http://joyofandroid.com/cracked-or-broken-android-screen-recover-photos/
And if your phone is locked:
http://joyofandroid.com/unlock-android-device-with-dead-screen/
I hope you were already able to get the photos much more simply. Good luck.
Hi, I have an idea, you could try to use a MHL cable to conect your device to the TV, once conected get to the playstore, then dowload Airdroid and back up your photos to you PC directly. This is a theory. Good Luck! =)
Thanks all for the tips. I bought an MHL cable only to find out the 2014 moto x doesn't support mhl. I had photos back up enabled but it apparently hadn't updated since March causing this whole issue. So far I still can't get the 2 PCs I have easy access to even recognize it in device manager. That joyofandroid site is what got me thinking mhl only to find it doesn't support it. Very frustrating, there has to be a way.
Sent from my XT1575 using Tapatalk

P20 PRO - Enabling debugging USB on a blacked out screen

Hi everyone.\
My new phone screen has died. It is completely black and being under a month old the supplier has agreed to replace it for me.
The only problem is I would like to back up my data before sending it back as it has sentimental photos of my child's first Christmas.
I thought I had selected- back up to cloud but while checking my gmail account this doesn't seem to be the case, I also didnt select enable usb debugging either.
Because of this, as you can imagine, I can't access my phone via my pc at all. All extraction apps also require the usb debugging to be enabled and because my screen is completely blank I cant do this.
I have tried casting and mirroring my phone too, with the hope of being able to actually see the screen I could select what I need to and then use hi suite to retrieve my data, but again as I cant see the screen I cant give permissions or downloads apps for android etc
I am at a complete lost, and literally have tried everything I can think off.
Please can someone help save the day!
Use usb c to hdmi cable!

Screen broken, what options available to backup phone

Unfortunately i dropped phone today and screen broken. It is so bad that I cant see anything on phone but phone is working since i can receive phone using headset.
I wanted to take backup but dont know what tool can help me to do it. Please can someone help me to get my data backed to PC.
BTW what would be cost of new display.
Screen Broken - Cant Use - How do I export data?
What an amazing mobile the ROG 2 is.
No complaints really. Though I did drop it and the screen is broken so I am sending it off for a repair (if possible).
I cant use the screen at all, and they told me that the data needs to be wiped before its sent (or they will wipe it anyway).
Any idea how to get data off it, like contacts etc without using the screen?
Thank you all.
Your contacts should sync to your Google account. Go to contacts.google.com to verify they have already synced.
Sent from my ASUS_I001DC using Tapatalk
tigerpool87 said:
What an amazing mobile the ROG 2 is.
No complaints really. Though I did drop it and the screen is broken so I am sending it off for a repair (if possible).
I cant use the screen at all, and they told me that the data needs to be wiped before its sent (or they will wipe it anyway).
Any idea how to get data off it, like contacts etc without using the screen?
Thank you all.
Click to expand...
Click to collapse
Thank you for the reply. What about messages, whatsapp etc
Is there any known software without using the screen?
Use an otg dongle and connect a mouse to the phone, you should be able to click like touch.
nexendz said:
Use an otg dongle and connect a mouse to the phone, you should be able to click like touch.
Click to expand...
Click to collapse
But the screen is broken so I cant see anything on the screen either apart from random colours at time
maddy_in65 said:
Unfortunately i dropped phone today and screen broken. It is so bad that I cant see anything on phone but phone is working since i can receive phone using headset.
I wanted to take backup but dont know what tool can help me to do it. Please can someone help me to get my data backed to PC.
BTW what would be cost of new display.
Click to expand...
Click to collapse
Hi, how did you get on reference the above?
Try a USB c hub and connect a monitor and mouse?
nexendz said:
Try a USB c hub and connect a monitor and mouse?
Click to expand...
Click to collapse
I think I am right in assuming that i need to give permission on my ROG to allow screen mirroring on a monitor. But of course I cant do that as I dont have access to the screen.
Am I right or is there a workaround?
Thanks
tigerpool87 said:
I think I am right in assuming that i need to give permission on my ROG to allow screen mirroring on a monitor. But of course I cant do that as I dont have access to the screen.
Am I right or is there a workaround?
Thanks
Click to expand...
Click to collapse
If you have allowed adb before, you can use adb pull command to copy files to a computer.
Changing the screen wont require data reset, I dont know why they are insisting on wiping the data!
you can also try this and see if it works: connect the phone to a pc and when the phone asks for permission, have a mouse connected to the phone and click the place that the allow button is most probably is.(it's on bottom right corner about a centimeter up and left) if you're set to English that is.
but you have to be able to unlock the screen before that somehow. maybe the fingerprint still works?
And my last option would be to get the screen replacement yourself and do it yourself if the data really matters to you. getting the broken screen off the phone shouldnt be much of problem because it's already broken so what could go wrong right?
and you will just have to apply the new screen with care and proper glue that you can get from a phone shop.
Sure you have fixed by now but incase or if anyone else lands here, You can use USB C TO HDMI (Cable,dongle,etc) and hook it to computer screen,TV. I had adapter and hooked a mouse to navigate. Though very poorly, I could still use touch screen
Sure you have fixed by now but incase or if anyone else lands here, You can use USB C TO HDMI (Cable,dongle,etc) and hook it to computer screen,TV. I had adapter and hooked a mouse to navigate. Though very poorly, I could still use touch screen

Question Any tips on getting data off my device?

I have encountered a two year (?) Android lock screen glitch on the 10 Pro. I enter the correct pin and it takes it as incorrect. Now, I am locked out for 24 hours at a time. There's no allowance for me to use face unlock or finger print unlock. Encountered the glitch shortly after coming back from a vacation where I have captured 150+ GB of media chronicling my family and I. I cannot afford to lose these pictures and videos so looking for any help in getting my data off/phone unlocked. OnePlus official tech support is horrible and Google has no support on this. It's pretty crappy so looking for a needle in the haystack. Been stuck for two months and a friend recommended this site!
Use a data recovery specialist that has worked with that brand before successfully. That's your best shot if really need the data.
I never use screen locks or set bios passwords, you see why now. You are the one most likely to be locked out sometimes through no fault of your own. Redundantly and regularly backup critical data. NEVER encrypt data drives.
Having expandable storage helps too if you use the SD card as an unencrypted data drive. I also use two 500gb OTG flashsticks for "dirty" backups, main backups are on hdds.
All you can do sometimes is to learn from your mistakes... and not repeat them.
Dragonzord94 said:
I have encountered a two year (?) Android lock screen glitch on the 10 Pro. I enter the correct pin and it takes it as incorrect. Now, I am locked out for 24 hours at a time. There's no allowance for me to use face unlock or finger print unlock. Encountered the glitch shortly after coming back from a vacation where I have captured 150+ GB of media chronicling my family and I. I cannot afford to lose these pictures and videos so looking for any help in getting my data off/phone unlocked. OnePlus official tech support is horrible and Google has no support on this. It's pretty crappy so looking for a needle in the haystack. Been stuck for two months and a friend recommended this site!
Click to expand...
Click to collapse
Could maybe try resetting system, that'll leave your storage intact?
May be a Fastboot command to kill the kitchen but I'm not sure,, there used to be a file you can delete from twrp but we unfortunately don't have a custom recovery yet.
In future, install the mod I offered in another thread that allows unlimited Google photos backup..
Have you checked your Google photos to see if anything was backed up?
Google Photos
Google Photos is the home for all your photos and videos, automatically organized and easy to share.
google.com
Hey Blackhawk and dladz. Thanks for the advice! Will attempt to find a data recovery specialist. Thanks for suggesting this as there seems to be some hope that data recovery is doable for a locked phone!
Unfortunately, nothing is backed up to Google photos. It happened just after my trip and I didn't get the chance to back up. Surely in the future,I will not use a password.
If I can't get the data off, is there any possible chance to file a lawsuit against Google?
Dragonzord94 said:
Hey Blackhawk and dladz. Thanks for the advice! Will attempt to find a data recovery specialist. Thanks for suggesting this as there seems to be some hope that data recovery is doable for a locked phone!
Unfortunately, nothing is backed up to Google photos. It happened just after my trip and I didn't get the chance to back up. Surely in the future,I will not use a password.
If I can't get the data off, is there any possible chance to file a lawsuit against Google?
Click to expand...
Click to collapse
A lawsuit against Google? You'd have a hard time buddy...it'll be challenging to get the data from a locked phone..
What about connecting your phone to WiFi whilst it's locked and seeing if Google photos syncs and backs up?
Have you checked if photos has been syncing? It'll do it automatically if you've ever accessed and advised the app to back up automatically
Dragonzord94 said:
Hey Blackhawk and dladz. Thanks for the advice! Will attempt to find a data recovery specialist. Thanks for suggesting this as there seems to be some hope that data recovery is doable for a locked phone!
Unfortunately, nothing is backed up to Google photos. It happened just after my trip and I didn't get the chance to back up. Surely in the future,I will not use a password.
If I can't get the data off, is there any possible chance to file a lawsuit against Google?
Click to expand...
Click to collapse
A OTG .5tb flashstick or two could have backed them up. Too much backup is a good thing.
Less Google is good. I use Gmail and that's it for anything that's cloud based.
try this https://techcrunch.com/2022/11/14/android-lock-screen-bypass-google-pixel/
op is fairly slow with security patches so you might be in luck
g96818 said:
try this https://techcrunch.com/2022/11/14/android-lock-screen-bypass-google-pixel/
op is fairly slow with security patches so you might be in luck
Click to expand...
Click to collapse
That's clever...I like it
dladz said:
A lawsuit against Google? You'd have a hard time buddy...it'll be challenging to get the data from a locked phone..
What about connecting your phone to WiFi whilst it's locked and seeing if Google photos syncs and backs up?
Have you checked if photos has been syncing? It'll do it automatically if you've ever accessed and advised the app to back up automatically
Click to expand...
Click to collapse
Dang thanks for the advice. I thought it would be easy because the glitch is their fault and they haven't fixed it.
It's been connected to WiFi but nothing backed up
It doesn't even show up on find my phone
blackhawk said:
A OTG .5tb flashstick or two could have backed them up. Too much backup is a good thing.
Less Google is good. I use Gmail and that's it for anything that's cloud based.
Click to expand...
Click to collapse
Hopefully I can get back into my phone and use this advice. Thanks!
g96818 said:
try this https://techcrunch.com/2022/11/14/android-lock-screen-bypass-google-pixel/
op is fairly slow with security patches so you might be in luck
Click to expand...
Click to collapse
How do I go about unlocking the SIM card? I've tried before but haven't found an option to do so.
Dragonzord94 said:
Dang thanks for the advice. I thought it would be easy because the glitch is their fault and they haven't fixed it.
It's been connected to WiFi but nothing backed up
It doesn't even show up on find my phone
Click to expand...
Click to collapse
That's a shame man, when you do get it set up...install the Google photos mod I uploaded and you can back up with no limits..
Doesn't help this situation but food for thought.
The sim lock glitch is a great shout and can be accessed from any phone usually. May need to pop it in another.. there could be a default one so Google your current provider incase there's a default code.
Dragonzord94 said:
How do I go about unlocking the SIM card? I've tried before but haven't found an option to do so.
Click to expand...
Click to collapse
phone lock and sim lock are two completely different things. you'll need a second phone and someone else's sim. you can use google to find out how.
try just popping out your sim, restart, and see if you can get in
Thanks for the help! The SIM card is already out (tried this at the beginning). So I'll do what you said about using someone else's sim! Will let you all know the results after work.
I have tried the SIM glitch, but alas it didn't unlock will have to try to find a specialist. Any programs that can unlock phones?
dladz said:
That's a shame man, when you do get it set up...install the Google photos mod I uploaded and you can back up with no limits..
Doesn't help this situation but food for thought.
The sim lock glitch is a great shout and can be accessed from any phone usually. May need to pop it in another.. there could be a default one so Google your current provider incase there's a default code.
Click to expand...
Click to collapse
Uploaded where? I don't see it...
Loustsoul said:
Uploaded where? I don't see it...
Click to expand...
Click to collapse
It's in its thread called a
little gem
(mod) G-Photos -A little gem
Found this little gem. Pop it in magisk then install it. Check G-Photos after the reboot. Enjoy unlimited photos on your device. 👍🏻
forum.xda-developers.com

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