Starting a new thread since I could not find any existing thread on this and it is quite surprising since this is a widespread issue and for the same reason Samsung service here in Melbourne even refused to acknowledge this is an issue! There logic seemingly being if the issue is present in the demo unit in the store as well, it is not an issue! Vodafone has also refused to honor the warranty, even though it is in the first month of my contract and they should be replacing the handset and dealing with Samsung, and have instead told me to provide them with an acknowledgement from Samsung stating it is an issue! Talk about deadlocks!
Now coming to the issue, I have found out that there are sensitivity issues when using the S-Pen on the bottom right and left corners of the screen. There are issue on the top part of the screen as well but they arent as serious. I would also request you to check the same on your device and report back if you are also facing the same.
To check, first get into diagnostics mode by dialing *#0*# and then go to the S-Pen tab.
1. As you can see in the video, the bottom right and left corners have definite and serious issues with S-Pen sensitivity. I found this out, and it is also a use case and one of the major reasons that I went for Galaxy Note 5, while taking a screen grab from the middle of the screen right until the bottom right corner. I just could not do it. As soon as the S Pen reaches near the corner, the sensitivity issue makes sure that input isn't recognized. Not only this, even when it manages to identify the touch, the tracking is random with the S-Pen having a mind of its own.
2. The second issue is while drawing on the top part of the screen with the S-Pen but this one is not as serious as the first one. You can see in the video that S-Pen loses sensitivity in one particular area of the screen. This is easily corrected though, by pressing the S-Pen harder on the screen.
This is apart from the lag and slowness issues that rear their ugly head every once in a while and in a phone which runs an Octa Core CPU with a whopping 4GB of RAM. This is my first Samsung in a long long time and it has left me disappointed again exactly like it did in the past whenever I bought a Samsung phone. To me the level of polish of the hardware on a device costing as much as this is simply not acceptable. What are your thought? Please report in this thread if you are facing the same issue as I am with the S-Pen.
https://www.youtube.com/watch?v=XN41nE1lWGI
I have multiple stand-alone S Pens and don't experience what you're describing with them or the one included with the device.
BarryH_GEG said:
I have multiple stand-alone S Pens and don't experience what you're describing with them or the one included with the device.
Click to expand...
Click to collapse
Strange because I could replicate it on all the demo devices in the store. That is their reasoning for refusing the warranty as well.
I'll say this, the included pen is more responsive on the display than pens that are pre-Note 5 so something in the pen and/or display has changed.
Does it mean mine has a problem then? I am wondering if anyone else can also confirm the same?
I can confirm the bottom left and right corner of my note 5 behave just like OP's does... but wouldn't have found out if he didn't mention it
alexcarterkarsus said:
I can confirm the bottom left and right corner of my note 5 behave just like OP's does... but wouldn't have found out if he didn't mention it
Click to expand...
Click to collapse
Thanks Alex. I found the issue because I could not take a screenshot which finished near the bottom corner of the screen. Now smart select is a headline feature of the phone and this hadrware oversight to be is just not acceptable. The Samsung service would not acknowledge it as an issue let alone do something about it. May be it is only on the first batch of phone. Who knows?
I checked my phone (SM-N9208 TW, mfg: will add later) and the bottom corners have poor tracking with the hover point flying off the screen when held above.
Overall this issue shouldn't affect the usability of the phone if you rarely use these areas since it's still possible though difficult to use the s-pen there.
Edit: I re-tested with my phone flat and s-pen vertical*. The s-pen can be used on the very bottom corners with precise movements, so I don't think will affect usability for most people most of the time.
*Having the s-pen on an angle can affect the tracking significantly as seen in your video. I think the only solution would be to modify the s-pen to track at the very tip. This would probably make the tip non-replaceable and/or more complex and expensive. If someone has time, try using the s-pen without a tip and see if/how it tracks.
Update: I tested a SM-N920W8 in store and it had the same corner issue.
I complained to Vodafone again and they decided to take the phone back. Back to trusty properly working iPhone 6s Plus 64GB. My last Samsung device no matter what the specs. I wouldn't be interested in one even if it will have a gazillion core CPU and few petabytes of RAM.
I have the same issue. Can anyone else, note 5 users confirm about this issue. (Bottom right hover issue)
I dont't face that problem
Edit: here is a screenshot
https://drive.google.com/file/d/0B5LZ1p_SFZ3faTFJNzBzZGlnbzA/view?usp=docslist_api
Mine does it a little bit.
It still passes the test so I believe it's within spec. I honestly don't see it being a warranty issue.
Sent from my SM-N920T using Tapatalk
Sometimes, it is the Cover magnet.
Sometimes, it is the Cover magnet. . Try to remove you phone from it and try the s pen in the touch area in question. It worked for me with in a leather flip cover. The same for the s note stopping error message.
same here
SM-N920C cihazımdan Tapatalk kullanılarak gönderildi
if you have magnetic casing will get such problems ....
or fake s-pen need to replace with original or better fake quality
My stylus is overly sensitive; so much that I can't write properly. All text is in continuation even when I lift the stylus off for whitespace. I even followed the article on adjusting the sensitivity of the S Pen by removing the click-button cover and adjusting the Potentiometer. However, the note 4 s pen is entierly different as it doesn't have any Potentiometer under the click button. Link to article:
http://forum.xda-developers.com/showthread.php?t=2191333
What annoys me most is that I never had this issue before I flew overseas last month. I started experiencing this issue after I came back and it has rendered my s pen useless. Has anyone found a way to adjust Potentiometer on the new S spen yet (it might be located under top cap but i'm not sure how to open it).
espionage said:
My stylus is overly sensitive; so much that I can't write properly. All text is in continuation even when I lift the stylus off for whitespace. I even followed the article on adjusting the sensitivity of the S Pen by removing the click-button cover and adjusting the Potentiometer. However, the note 4 s pen is entierly different as it doesn't have any Potentiometer under the click button. Link to article:
http://forum.xda-developers.com/showthread.php?t=2191333
What annoys me most is that I never had this issue before I flew overseas last month. I started experiencing this issue after I came back and it has rendered my s pen useless. Has anyone found a way to adjust Potentiometer on the new S spen yet (it might be located under top cap but i'm not sure how to open it).
Click to expand...
Click to collapse
I am having this same problem. Did you ever find a fix for it? Thank you!
Yes confirmation of problem
I found the same problem. If you try to draw a square in the S pen test mode you cannot draw a square in the bottom left or right corner. The square will turn into some kind of strange wiggle shape.
I live in Malaysia and went to the official Samsung head office service center and they confirmed this is a problem with all Note 5 models and the lady showed me her own personal Note 5 which had the same problem (actually worse than mine).
The service technicians said they do not know the reason for this problem. But as an electrical engineer I suspect there is some sensors in those areas which cause interference with the S Pen.
Related
Is there any programme to for screen calibration? So part of the screen seems not responsive.
That is a hardware issue not a Calabration issue..
does somebody know if this "hardware issue" is present at all note's?
i found that my screen is a bit unresponsive at the top right corner. i cant draw about 2mm to the border of the screen (with the pen)!
lolcat12 said:
That is a hardware issue not a Calabration issue..
Click to expand...
Click to collapse
However when I flash a new rom the screen get responsive for a short while. After that I need to press the screen harder. On the bottom right hand corner has this problem.
helmetbox said:
However when I flash a new rom the screen get responsive for a short while. After that I need to press the screen harder. On the bottom right hand corner has this problem.
Click to expand...
Click to collapse
Did you ever solve this problem? Mine started doing it after it updated KL7 OTA.
Well guys I'd like for someone to chime in on this. I thought for sure this was a hardware issue. I'm on my second note now. My first note seemed like it was having issues with the lower right corner of the touch screen. I thought maybe it was a rom issue. I flashed clean KL7 and it seemed to suddenly be better then after a little bit it got worse. I have my second note and I flashed KL7 right away on it. Now after a little bit it seems to be getting less responsive, still better than my first, but I'm beginning to think this is a software issue. Any of you having these issues what Rom are you on? Should I try changing out this note for a third and see what happens? I may flash to some other firmwares to see too.
my top right is a bit unresponsive as well. . it works but seems a bit off. .
I used swipepad , really useful taskswitcher
It does not work when phone is connected any charger.
I've definitely noticed the phone being less responsive when on the charger, but this seems to lose responsiveness over time off charger and on battery.
I've had other phones that from time to time would act a little wonky when using them while charging.
Hey,
I've had some display problems, both with regards to calibration and also when it's charging.
I have made this video to demonstrate a problem I have of calibration. Watch how the display detects a signal at a point offset from where I press with the pen.
For me the problem I saw using the *#*#2664#*#* test is that the last 10 pixels or so on the 2 end sides of the screen don't respond.
For the pen offset is cause of the left or right handed settings, I find that holding the pen and rotating it so that my thumb presses the button of the pen instead of the indicator finger gives pretty good accurate results.
I'm definitely thinking this is at least more software related than hardware. I don't remember noticing any problems when on KJ1 or KK1. So I flashed back to KK1. It started it up and then I did a quick factory reset. This is completely stock/unrooted. Anyway bottom right corner seems to be having no problems detecting my touch now. I'll leave it on this for a few days and play around and see if it seems to lose sensitivity again. If it does I'll let you guys know, but for this to be a hardware problem I can't imagine it being this intermittent. Any of you on KL7 that mentioned this issue, are you guys completely stock KL7 or using the CF-Root Kernel? I know someone mentioned losing functionality in music player and torch and it seemed to be an issue with an alternate kernel.
trumpetboy101 said:
Hey,
I've had some display problems, both with regards to calibration and also when it's charging.
I have made this video to demonstrate a problem I have of calibration. Watch how the display detects a signal at a point offset from where I press with the pen.
Click to expand...
Click to collapse
That´s normal - pen is calibrated to use it at a certain angle - try to change the setup from right handed to left handed and you will see a different offset if you make the same test again.
The offset should be the same on each area. Only if this is not the case i would say, there is an issue with the screen.
Hey, ok so it is a deliberate software decision. Kinda sucks- I'd think I'd sooner like to have it type directly below where I write. I'm guessing it is an attempt to account for the fact that the glass has a finite thickness. Sooooo does anybody fancy writing a kernel alteration for this...?
i also find it more annoying than useful
Couple days on KK1 and what I thought was a hardware problem still seems to be fine. It's detecting much better in the bottom right corner where I was having issues on KL7.
I am having the same issue with the reduced responsiveness of the bottom right corner. I've noticed it after updating to KL7. Maybe is the driver of the screen.
Is there any way we could report this back to Samsung?
Sent from my GT-N7000 using XDA App
Hello.
I have the same problem ate bottom right side of the screen. I am ate LA4.
what should I do?
Although the problem was nearly imperceptible some days ago, while the note was connected to the charger, I've noted a very small area near the bottom right side of the screen where it was difficult to write using the stylus with SMemo. On the opposite side the loudspeaker is present; and so I've thought it might be correlated with the magnetic field of the loudspeaker. Today I've performed the *#*#2664#*#* test with and withouth the charger, but the problem is not occurred. Because of these devices are always more complex I prefer snap closures for my cases.
I've bought an Xperia Z3+ two months ago, recently, I've discovered a certain bright spot on its screen, it's particularly available in white and bright backgrounds, it's less noticeable in black backgrounds, and not at all noticeable in non-solid backgrounds.
I know that it's a hardware issue, but the warranty here is a joke, and I don't want to pay for a new screen for such a small issue.
But on the other hand, once I noticed it, it's all I could see in the mobile, and it removes the whole premium feel in it.
I've manually removed the back cover and there's no issue in the battery that would make it press towards the screen and cause such issue.
I was wondering if there's any manual fix for it? I know that it's a light diffusing layer problem, mostly caused by a certain pressure, but is there a way to make it normal again? A certain pressure in an opposite way, or heat, or suction from behind, etc.
Here's a picture that indicates the issue "It's more visible and annoying in real life"
I have the exact same problem at the very same position as you point. My country does not support officially the Z3+ and so the cost is really high. I searched enough on the internet and i think it is where the vibration is but i cannot confirm it. I also see it all the time because i simply know it is right there. At my case, there are other 2 spots but not seen so easy.
I only hope not to get bigger. I wish i knew what caused this so to be carefull (such as sun exposure or something else - although i am REALLY careful as a person with my mobile phones). I cannot help you and i got really dissapointed after my long search on the web so i will have to live with that. It is hardware problem as i really tried everything to find out that.
Hope someone has any solution. It is not only on our phone but to others too. I hope the post won't get lost after some days!
AntwnisGr said:
I have the exact same problem at the very same position as you point.
Click to expand...
Click to collapse
That's so weird, I thought it was caused by an anonymous fall that I wasn't aware of, the other point is barely noticeable but it's at the top left.
Also, my upper speakers started to produce mixed loud and faint sounds when i play something whike the volume is below 25%.
It's winter, and I usually text near heatrrs, which made me think that the speakers problem was caused by the heater and the screen problem was caused by a particular fall.
Since the warranty is useless I've manually disassembled the phone and there's nothing behind that spot of screen except battery, the vibrator is way below the navkeys, there's no screen on the other side of it, which actually seems to prove that our spots are similar by coincidence, because there's no pressure on the other side except for battery, and I highly doubt yours is faulty, because mine isn't.
My z3+ single sim also has the spot at the same place, but it isnt that noticable since i use auto brightness, really weird, i thought because maybe of accidental high press when the phone was in my pocket.Anyway, I'll switch to XZ premium in december, that sh*t is dope
On the top left corner i have too! So it is not a coincidence. Something is there that you couldn't see when you opened it. I only hope it doens't get worse..
I have it too not only there also in the right bottom corner and a line of 1 centimeters like 1 inch bow in the left upper corner one day was not in there and to the other plaff they appear
Sent from my E6533 using XDA-Developers Legacy app
Now that multiple people have it, I started to suspect that there's actually something.
I might open if again when I can't live with it anymore, but for now I'll try to enjoy it as it's new, and hopefully won't get worse.
I have a z3 and z4 that also have these white spots..no way to fix. look up tv lcd problems your not gonna be able to fix....it gonna keep me from buying anymore sonys till they switch to oled.
I have the same problem in the same position and it was happen after a warranty repair.... Sony didn't have noticed it....
I am using one plus 3T last 18 days. It is one of the greatest phone i had ever seen. i am very happy with the phone but my problem is about touch sensitivity or touch problem. From the very beginning i download an app from play store which name is screen touch test. i saw that when i draw a line any where or normally draw something, every where it works fine i mean touch is perfectly registering but only when i touch right corner to the down side then it not respond. I have to touch there several times then it shows dot in apps but other corners dot are showing perfectly when touched. but if i draw a line from that corner or any where then it respond immediately. sometimes this corner works well. i never installer curved glass but using Nillkin H+ pro tempered glass. i bought it from china and am from Bangladesh. is it a software problem or hardware if hardware then i have to go for good shop. but it is not possible for me to go china. please revise my problem its urgent.
How is the touch working without a screen protector?
Are you actually seeing this problem in real day-to-day usage, or just the screen test app? Wondering if it's a case of looking for problems where they might not exist . . .
I never used without screen protector
No actually i think this problem will not be affected for others but some time when i touched that place it not respond. but if it is a problem then i should know because for this problem i think it could be affect my display. Thank you for this response.
Well, assuming you have similar problems in any app. And it's not just the testing app that sees this.
You have to test without the screen protector to eliminate it as a cause to your problem.
If it's the same without any protector attached then my guess is your touch screen is faulty.
But I would still start with a clean install to see if that fixes the problem since that is a less time consuming and cost free troubleshooting step, than sending it in for repairs and having them find out a reinstall fixed it.
But my question is if my screen is faulty then why it response when i draw lines but only create problem when that area is being touched. but if start touch from place and come to this point then it also works fine.
Anyone else experiencing spen glitchy behavior? Example I'll be hovering the pen over the screen and it'll scroll or select things without me touching the screen and sometimes it won't register the spen touching the screen when I actually try to scroll, or I'll use the square app at work and when my clients need to sign the screen it'll register the pen before even touching the screen. I really like the spen feature but at this point it's too unreliable to even use, is this normal behavior? My wife's note 8 exhibits the same behavior. Tmo note 8 and we both factory restored before setting up and did clean install no transfer data crap.
do you have a screen protector ?
No not me works great and I use my Spen everyday.
L1N3B3CK said:
do you have a screen protector ?
Click to expand...
Click to collapse
No I do not, my finger touches are fine, it's only when I use the spen does it act glitchy, do you think it's defective?
No issues with mine on Verizon, with a screen protector.
Shuthefrontdoor said:
Anyone else experiencing spen glitchy behavior? Example I'll be hovering the pen over the screen and it'll scroll or select things without me touching the screen and sometimes it won't register the spen touching the screen when I actually try to scroll, or I'll use the square app at work and when my clients need to sign the screen it'll register the pen before even touching the screen. I really like the spen feature but at this point it's too unreliable to even use, is this normal behavior? My wife's note 8 exhibits the same behavior. Tmo note 8 and we both factory restored before setting up and did clean install no transfer data crap.
Click to expand...
Click to collapse
Are you using a case with a magnetic kick stand?
My guess is yes.. can't use that with the Note's digitizer as the S-pen tech is magnetic based
If this is not the case (pun intended) then you probably have a faulty S-pen or Digitizer
L1N3B3CK said:
do you have a screen protector ?
Click to expand...
Click to collapse
ingenious247 said:
Are you using a case with a magnetic kick stand?
My guess is yes.. can't use that with the Note's digitizer as the S-pen tech is magnetic based
If this is not the case (pun intended) then you probably have a faulty S-pen or Digitizer
Click to expand...
Click to collapse
No just a regular super slim case, it's so annyoing as it only exhibits the problem sometimes not always , I guess I'll have to take it back
You're not using a magnetic car mount either, right?
Sent from my SM-N950U using Tapatalk
L1N3B3CK said:
do you have a screen protector ?
Click to expand...
Click to collapse
ingenious247 said:
Are you using a case with a magnetic kick stand?
My guess is yes.. can't use that with the Note's digitizer as the S-pen tech is magnetic based
If this is not the case (pun intended) then you probably have a faulty S-pen or Digitizer
Click to expand...
Click to collapse
ingenious247 said:
You're not using a magnetic car mount either, right?
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
I do in the car but I noticed this issue immediately after first spen use and I didn't have a magnetic car mount yet, so I don't think they are related and I don't use the spen when I'm in the car
Some of the Same
I also absolutely love the S Pen and I've had the note line for years. This time around with the Note 8 I'm experiencing a weird glitch that's happening with Google products ie Google Chrome Google app Google Maps. Especially when I use the Google app to read different articles. When I open the articles it will literally freeze and not recognize any touch. However if I open that article with my finger and scrolled just a little bit with my finger then I don't suffer the same problem but if I initiate scrolling with the S Pen it freezes every time. This is really frustrating to the point where I have to force close the app to get it to respond at all.... Google and Samsung please figure this out!!!! It really is maddening!!!
At least Spen works with no issue on my phone. I use it pretty often for making notes and also I found it faster and convenient to write in chat messages..
Try changing the nib. I had similar problems which seem to have gone after a nib change, maybe coincidental.
No problem on mine at all. See if you can borrow spen from somebody and test with different pen maybe? Also I would reset the phone and test again, before sending it back.
I exchanged the phone and so far it's been good, fingers crossed
Are you maybe triggering some of the events and tools that the S-pen does without touching the screen? One place this first "caught" me off guard was reading email. When you hover just of the screen it gives you choices and can do actions. There are also scroll choices in Chrome that fire up by hovering.
Just to make sure, I suggest watching
.
If it isn't behaving like in the video and you know you aren't triggering hover events, then I would definitely get it replaced.
I can't understand why third party case makers continue making cases with magnets in them for our Note series. It usually causes issues with the S-Pen. Like, a foldable stand can just be designed to "click" in place when not in use. You don't need a magnet for that. And for the wallet type cases they can just use velcro or something to clip it back into place without a magnet.
Any update? I also sent my phone in for repair of a similar issue and when I got it back, it seems like nothing was fixed. Samsung wrote that they "replaced cosmetic" whatever that means?
I had a similar issue with my note 7, as the recall started and I refused to surrender my note7, claiming warranty was not an option, I bought a spen, and, that solved it, to this day works fine, in this case with a note 8, you must go and claim warranty or, try with some one else's spen to sort the problem out
Thanks for the reply. Unfortunately in my case it seems like the s pen is not the issue. I've gone into a Best Buy and used their pen and I still encounter the same issue :/
DrIzzLe85 said:
I also absolutely love the S Pen and I've had the note line for years. This time around with the Note 8 I'm experiencing a weird glitch that's happening with Google products ie Google Chrome Google app Google Maps. Especially when I use the Google app to read different articles. When I open the articles it will literally freeze and not recognize any touch. However if I open that article with my finger and scrolled just a little bit with my finger then I don't suffer the same problem but if I initiate scrolling with the S Pen it freezes every time. This is really frustrating to the point where I have to force close the app to get it to respond at all.... Google and Samsung please figure this out!!!! It really is maddening!!!
Click to expand...
Click to collapse
I had the same problem when searching with Google and the result was shown in Chrome. Using the SPen and the site hang. Using my finger no problem. I then changed from Samsung Internet Browser to Chrome as default browser. The problem was gone.
I just received my Note 10 Lite and I notice a minor issue... on the bottom right corner, ~5mm right above the speaker hole there's a slight inaccurate with S-Pen drawing/pointing, has anyone noticed this issue? There's a small spot that my S-Pen just "go around" it.
My theory is that this phone's speaker magnet is improperly shielded, the magnetic field has messed with the Wacom panel receiving the field from the pen, can anyone else confirm it?
would be ideal to get a screenshot or something pointing to the exact location for someone to try and replicate it. i'd be happy to confirm if this is the case.
I confirm...same is happening with me..i think the cost cutting method of Samsung is responsible for this. So annoying.
gyanaditya said:
I confirm...same is happening with me..i think the cost cutting method of Samsung is responsible for this. So annoying.
Click to expand...
Click to collapse
Is not because of cost cutting or anything like that. Is pretty normal for this kind of inaccuracy to happen in smaller devices like phones. You can search and you see that other phone models (Galaxy Note models) and even some tables also have this problem.
Pierreuntel1970 said:
I just received my Note 10 Lite and I notice a minor issue... on the bottom right corner, ~5mm right above the speaker hole there's a slight inaccurate with S-Pen drawing/pointing, has anyone noticed this issue? There's a small spot that my S-Pen just "go around" it.
My theory is that this phone's speaker magnet is improperly shielded, the magnetic field has messed with the Wacom panel receiving the field from the pen, can anyone else confirm it?
Click to expand...
Click to collapse
Pretty sure it's a piezo driver, no magnets.
The speaker likely isn't the cause. Try calibrating the screen.
Clear system cache, hard reboot, etc.
It could be a firmware or display flaw as well.
It shouldn't do that... no issues like that on my 10+