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Hello there,
I've been searching around the internet now for about 3 hours to no avail, I have even resorted to emailing HTC for help. Thats how desperate I am.
I have a MDA Vario III (HTC TYTN 2) that has worked flawlessly for a long time (since christmas) but has suddenly stopped communicating with Activesync.
Im not bothered about syncing contacts etc, all i want to do is use the file browser to download and upload photos etc.
I have tried all the suggestions i have found so far (enabling adanced network functionality, disabling it, reinstalling Activesync etc.) to no working answer.
Can anyone help me?
raty
Not sure if you tried this or not. Delete your existing partnership and then reconnect it. Good luck. Activesync sux.
Hey,
I've deleted the partnerships off my vario3, and completly reinstalled activesync. Still didnt work.
Ive taken the phone into the T-mobile shop i bought it from, they seem a little too keen to send it off for repairs, maybe this is turning into more of a regular thing that i thought?
Kept onto the phone just for now, I wnt to try and fix it before i send it off.
Uh... why send it off if you fix it?
read through this thread and look at post #10 and see if your computer is detecting the device at all..
also try removing your simcard and microSD card and connect your device to your pc in bootloader mode and see if it says USB on the bottom.
ratykat said:
Hello there,
I've been searching around the internet now for about 3 hours to no avail, I have even resorted to emailing HTC for help. Thats how desperate I am.
I have a MDA Vario III (HTC TYTN 2) that has worked flawlessly for a long time (since christmas) but has suddenly stopped communicating with Activesync.
Click to expand...
Click to collapse
It's probably the Notification queues have lost their active sync bits
use Pocket IE or Opera (mobile) to download and install something like MemMaid or SKTools
you can then add the Active Sync components back into the notification queues, and then rebuild them
Once done you should be able to sync etc
notification queues! What is that?
First I ever heard of that. I am having active sync issues as well and I have tried everything in this post.
Nothing works, it connected a few nights ago and it all of a sudden stayed connected all night. I am Back to having problems again.
Does anyone know if avast will hurt active sync?
here is your answer...
http://forum.xda-developers.com/showthread.php?t=362679
read thorugh EVERY LINK and you should be good
ive read through those links and none of them have a fix for me.
The computer recognises my phone, in device manager it comes up under Windows CE USB Devices as HTC USB Sync.
i shall try the bootloader idea and report back.
@Kimtyson- if i fix it i wont be sending it off, that would be obsurd
@pjwilkin- i have never come across that before while reading about the titan, fancy sharing some knowledge?
Just got my phone into bootloader (thanks wiki) and when the usb cable is connected it says USB and the computer starts to install drivers etc.
***bump***
sorry thats not proper foru etiquet but im desperate for som answers
Some further things to try
Can you connect via Activesync using Bluetooth? What about on other PCs and on other USB ports on your PC? What happens if you delete that HTC USB Sync listing in device manager, unplug the phone, reboot the PC and then reinstall Activesync 4.5 (I use the CDROM the phone came with the phone for that)? See if you can get the phone shop to plug it into one of their PCs with Activesync or WMDC.If it's showing up in your PCs device manager then it's likely some sort of problem/configuration issue with your desktop PC it's connecting to - not a problem with the phone itself.
this has happened to me ..
i vote for changing usb ports..
you probly already did so..
please post when you fix it..
ratykat said:
The computer recognises my phone, in device manager it comes up under Windows CE USB Devices as HTC USB Sync.
Click to expand...
Click to collapse
this cancels out any hardware problems... so do as the previous posts mentioned, its all good advice.
im assuming that all activesync services etc load up ?
HeY Guys...
I've been reading through nearly every single help file which is dealing with debranding/flashing the X1 but I can't get on the right path...
I've downloaded X1_HardSPL and tried to flash my cell phone, but it doesn't work: Always the same: Lost connection to X1... (after my phone started in boot/update mode
X1 shows after the RGB monitor a gray window with "Loanding..." in it...after a few seconds, HardSPL stops the process...
System: Windows 7 RC1
every program and firewall turned off - even via TaskManager
no SIM card inserted
USB cradle directly connected to my laptop (no HUB)
Have you got any idea? I'm sure you have one... Thanks in advance!
I have exactly the same problem. I hope some one have an idea to fix this.
tray to use another computer. it will work with you
Windows 7
Hello,i got win 7 and dont have any problems with flashing x1,make sure you got phone connected with mobile device center,minimize the mobile device center,than start the hardspl.
My phone is connected with cable not via cradle i think the best and safest way is to connect directly.
Mobile device center is important because of drivers for X1.
uninstall active sync...reinstall active sync.
Win 7
Windows vista and win 7 use windows mobile device center not activesync.
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-synch.mspx
when the phones about to go into the bootloader a notification comes up (did on mine anyway) i said yes to the notifiication and mine worked!
Please post in the existing Hard SPL thread.
Closed.
Dave
Alright so I was trying to update the rom on my phone to no avail, always the damn program (custom ruu.exe) came up on the last screen displaying error 262 (update error) which is VERY common.
So I find in multiple forums of people recommending a certain update of the diamond phone series, I dont know why the f^*( I tried it, halfway in the update the phone went dark, and now wont turn on AT ALL.
I try the soft reset, battery out for a while, reinstall active sync, try in different pc's (win7 64bit, xp 32bit) no hope so far.... Well the ONLY sign of life is when I plug the phone via usb cable to either PC there is a hardware detected under "Qualcomm CDMA technologies MSM"
I believe its some sort of diagnostic mode to access the phone, but I cannot find drivers ANYWHERE! Please folks help me out is this thing done? is there hope?
PS i tried to update the drive on the Qualcomm device to wince usb (HTC USB SYNC) and it will install, however since IM NOT ABLE to go in the bootloader what else can i try?
i cannot access the bootloader & phone would not turn on.
mrjacob212 said:
Alright so I was trying to update the rom on my phone to no avail, always the damn program (custom ruu.exe) came up on the last screen displaying error 262 (update error) which is VERY common.
So I find in multiple forums of people recommending a certain update of the diamond phone series, I dont know why the f^*( I tried it, halfway in the update the phone went dark, and now wont turn on AT ALL.
I try the soft reset, battery out for a while, reinstall active sync, try in different pc's (win7 64bit, xp 32bit) no hope so far.... Well the ONLY sign of life is when I plug the phone via usb cable to either PC there is a hardware detected under "Qualcomm CDMA technologies MSM"
I believe its some sort of diagnostic mode to access the phone, but I cannot find drivers ANYWHERE! Please folks help me out is this thing done? is there hope?
PS i tried to update the drive on the Qualcomm device to wince usb (HTC USB SYNC) and it will install, however since IM NOT ABLE to go in the bootloader what else can i try?
i cannot access the bootloader & phone would not turn on.
Click to expand...
Click to collapse
I hate to be the one to tell you this, but sounds like your only hope lies in using jtag (which is not easy or cheap, could try a warrenty exchange.)
zelendel said:
I hate to be the one to tell you this, but sounds like your only hope lies in using jtag (which is not easy or cheap, could try a warrenty exchange.)
Click to expand...
Click to collapse
You could also put it in a microwave, or hook it up to a car battery, say it fried it self, then get a new on warranty
so you guys are telling me theres 100% nothing i can do?
not even with the qualcomm usb situation?
mrjacob212 said:
so you guys are telling me theres 100% nothing i can do?
not even with the qualcomm usb situation?
Click to expand...
Click to collapse
so you flash a diamond gsm rom on cdma rhodium your device is one expensife brick its not easy to unbrick it best you can do is say you charge it all night and found not working in the morning send it in for repair and hope you get new one
a good advice read read read before even trying it always be shore
threads like this should get pinned for eternity.
hah i was thinking something like that, except that i just noticed battery low before sleeping, seemed drained in morning, wont turn on now, tried a friends battery and same problem.
PS: the main reason this happened and propably similar threads, is because there are notices to UPDATE YOUR TP2 with a DIAMOND UNLOCKER which misleads us novice users! its a shame for this to happen to such an expensive phone, and i wont usually do what ill attempt, but cant repay this company $600 for a simple fix for them.
mrjacob212 said:
Alright so I was trying to update the rom on my phone to no avail, always the damn program (custom ruu.exe) came up on the last screen displaying error 262 (update error) which is VERY common.
So I find in multiple forums of people recommending a certain update of the diamond phone series, I dont know why the f^*( I tried it, halfway in the update the phone went dark, and now wont turn on AT ALL.
I try the soft reset, battery out for a while, reinstall active sync, try in different pc's (win7 64bit, xp 32bit) no hope so far.... Well the ONLY sign of life is when I plug the phone via usb cable to either PC there is a hardware detected under "Qualcomm CDMA technologies MSM"
I believe its some sort of diagnostic mode to access the phone, but I cannot find drivers ANYWHERE! Please folks help me out is this thing done? is there hope?
PS i tried to update the drive on the Qualcomm device to wince usb (HTC USB SYNC) and it will install, however since IM NOT ABLE to go in the bootloader what else can i try?
i cannot access the bootloader & phone would not turn on.
Click to expand...
Click to collapse
you could try getting insurance for the phone trough a bank etc register it wait for a month with them and say u lost it or something
I recently purchased a wizard/mda (tmobile) and have run into major problems trying to unlock and upgrade the device.
This forum is a wealth of information, but I have hit some major problems.
The main problem is being unable to unlock it.I researched various posts around here, and have not been able to get activesync working.I looked at various troubleshooting info from microsoft and around here as well and have not been able to sync the phone with my computer.
I thought that perhaps it may have something to do with the version of xp I have installed, after spending many hours (25+) trying to get it to work.I then tried on another couple of comps and still no luck.
I am beginning to suspect that the phone itself has a technical problem.I seen the workaround for transferring cab files between the comp and the phone, and am hoping that once I have a mini sd card there is some way to upgrade wm5 on the phone.Can I unlock the phone without syncing it, using a different technique?(perhaps bluetooth or ir?)
Looks like I will have to unlock the phone using an unlock code, without syncing to the computer, but I am looking for any and all suggestions that may help out. I even tried attaching files and emailing them to myself, but wm5 doesn't support attachments.
Throw a dog a bone, before he buries this phone!
nachismo said:
I am beginning to suspect that the phone itself has a technical problem.I seen the workaround for transferring cab files between the comp and the phone, and am hoping that once I have a mini sd card there is some way to upgrade wm5 on the phone.Can I unlock the phone without syncing it, using a different technique?(perhaps bluetooth or ir?)
Click to expand...
Click to collapse
Im not an expert into this - all I can give you is couple of general ideas - maybe something you already knew but I'll give it a try
IMHO flashing via BT or IR can't be done or could be very risky.
Did you try hard reset? No change? Did you try hard reset and then skip installing those cabs that are installed automatically after HR?
You could try to download software WM5Storage into your htc, install it, activate and then you can access your phone as USB mass storage device from your PC. I've used it with my SD card only but it looks as it could use internal memory of your phone too. With this you can check if the data can be transfered via the mini USB.
Does your PC see the phone? Saying something like "installing new device drivers" or something like that. Check device manager.
Can you charge the battery in your phone from usb?
Btw I can't remember exact process of unlocking/flashing - is it really necessary to have synced the device before unlocking/flashing?
Following up.....
Thanks for the ideas, MuF123.
Some time has gone by.....
I tried the hard reset, and that didn't make a difference.
I was able to sync via bluetooth using a friends laptop, but was unable to sync via usb on the same computer or on my own.
I installed WM5storage and my computer doesn't see it as a mass storage device, even though it charges the phone via usb.
I am looking at this:internal error 2356 activesync.cab that comes up when I try repairing activesync, but it was a dead end the first time around.(maybe the answer is deeper there somewhere?)
I really like the phone alot, i think i will try picking up some external memory, and see if i can't use one of those unlocking services to get it up and working with a local cellular provider.
Thanks,
Nacho
[frustrating] HELP HD7 seen as "generic device" not as WP, drivers fail to install
So i got my wp7 today...i download zune on my windows7 pc, install, connect the phone....ERROR installing drivers, the phone is seen not as a mobile device, but as a generic usb composite device...in the device management window i have two "unknow device" icon...tried EVERY POSSIBLE SOLUTION i found on the internet...worked for others, not for me...
...then i think maybe it's my pc, so i try my xp netbook...SAME HAPPENS...
previous owner says he connected the phone to zune flawlessly on three different PCs...
i also did a full reset from the settings
HELP I'M DESPERATE
anyone?
It seems that your device is in diagnostic mode (the 2 unknown devices are typical for this...)
for now there is no way back, but if this is without you hacking something or so you could let it repair by warranty...
is it a complete new device?
thank you very much for the answer...
this is getting intresting
my situation is similar to his one
http://forum.xda-developers.com/showthread.php?t=937235
but that image isn't showing up on my hd7 and my two devices are "unknown devices" no shubert, just unknown device.
(EDITrobably because he has his pc set up to receive the phone in diagnostic mode, but my pc isn't)
Now what i think is that the previous owner did some tethering (he told me that), but didn't put it back into zune mode...then he did a hard reset before giving the phone to me...but i'm pretty sure the reset doesn't FLASH the plain rom, but only wipes data because it's too fast
so i'm stuck here with a half usable wp7...nice
elmerendeiro said:
thank you very much for the answer...
this is getting intresting
my situation is similar to his one
http://forum.xda-developers.com/showthread.php?t=937235
but that image isn't showing up on my hd7 and my two devices are "unknown devices" no shubert, just unknown device.
(EDITrobably because he has his pc set up to receive the phone in diagnostic mode, but my pc isn't)
Now what i think is that the previous owner did some tethering (he told me that), but didn't put it back into zune mode...then he did a hard reset before giving the phone to me...but i'm pretty sure the reset doesn't FLASH the plain rom, but only wipes data because it's too fast
so i'm stuck here with a half usable wp7...nice
Click to expand...
Click to collapse
Did you try right clicking the device in device manager and selecting update driver software, then click Search automatically for updated driver software?
Mine kind of did the same thing until I allowed it to connect to microsoft and got the driver from them.
Also you could also check HTC website for HTC HD7 driver software.
Yep, but it doesn't find any driver...even if i point it directly to the zune drivers folder...the only driver that seem to get installed is "windows phone USB device" or something like that..i have to install it manually, then one of the two unknown devices transforms into that wp USB..the other one remains unknown, unless i force it to install "Windows phone" from portable devices->microsoft...then it fails and give me error10, but still the icon changes to the portable device one...
From HTC i will probably get vague or dumb answers...like "try hard reset"
Tomorrow i will see the guy who sold me the hd7 and try to connect to zune on his pc...if it works i have to keep it otherwise he will refund me...he says he tried with hd2 to tether then uninstall the tether software without putting it back to zune mode and he says that it works with no issues...HELP
i maybe wrong, but maybe u can try to load one of those rom's for europe brands, it may re set all the settings on your hd7...
but the best will be for the first owner to show you the way he did it...
so when he didn't put it back into zune mode there is no way back at the moment..
i will tell you if i know more...
the diagnostic mode isn't set on your computer... it's on the Qualcomm SoC (System on a Chip)
The drivers you need are somewhere http://forum.xda-developers.com/showthread.php?t=922000 here (don't know exactly where)
but that won't help you much as you only get "HTC Diagnostic Interface" as Serial Device...
so you have to wait till there is a solution....
btw. I'm stuck in the same situation ;-) (Diagnostic Mode) xD
and there are lots of other people too, so you are not alone ^^
best regards
EDIT:
@truffle1234:
i tried flashing another rom a few weeks ago, but it didn't help...
so it's better for all to stay with the stock-rom at the moment because we cannot get back to it at the moment
it's better for warranty
So if the phone is in diagnostic mode, it shouldn't properly connect to zune on the previous owner's pc,right? Let's see
it shouldn't connect normally at any pc...
ok, did the same on his pc so i got refunded...now maybe i go omnia7...the loose volume rocker and the visible sim card through the back cover have really bugged me in just one day...in any normal company who's responsible for that crap would be insta fired...i mean, didn't they produce any test device before sending the papers to production???? meh...
wp7 was nice btw
got another hd7 (no see thru battery cover, and no loose volume rocker this time!) and connected to zune flawlessly...so definetly that one was stuck in diagnostic mode
Great news, hope you enjoy it. It's a decent device and a great OS!
jimbonics said:
Great news, hope you enjoy it. It's a decent device and a great OS!
Click to expand...
Click to collapse
well should be more than decent as it's supposed to be the top of htc wp7 line...but still...
i got a 2nd hd7 just because i hate big bezels around the screen...if omnia7 had a smaller case around that 4inch would definetly have been my choise
is there a fix for this? I feel like throwing my phone out the freaking window. ugh!!
What exactly is your problem turbo? What OS are you using, etc?
Here's what I can say about this.
Install Zune. Reboot your computer. Let your computer FULLY boot.
Plug in your phone. Seriously be patient and let your PC think for a good 3-5 minutes. The first time it goes through this it is NOT a quick process.