Unable to connect nexus 6 to windows 8.1 - Nexus 6 Q&A, Help & Troubleshooting

Hi all,
yesterday i decided to go and root my nexus 6, but then i stumbled on a problem:
i connected my nexus 6 via USB to my windows 8 laptop, and it just said :
" the USB-device is not recognized
the last usb drive you connected has made a failure, and windows does not recognise your device annymore"
i tried the next couple of things, withoud succes:
- using other usb ports
- using other usb cables
- installing new drivers
- re installing drivers via devicemanager on windows (device comes up as unkown usb device with a yellow failure mark and code 43)
- checking if usb debugging was enabled (it was not, but didnt work enabled either)
- putting nexus 6 back to factory settings
- hooking it up to a linux machine (wich resulted in the pc not even recognizing a new device was connected)
i searched all over the web, but couldn' t find annything that worked.
i hope someone is able to help me fix this.
kind regards,
(ps. i' m sorry for my bad englisch, as it is not my naitive language)

To confirm, it doesn't connect on windows OR linux?
Is it same machine?
Tried different cables, ports etc?

danarama said:
To confirm, it doesn't connect on windows OR linux?
Is it same machine?
Tried different cables, ports etc?
Click to expand...
Click to collapse
thats right.
they are seperate machines, the windows is a laptop, the linux a pc.
i tried different cables as well as different ports

I just connected my N6 for the first time to a laptop running 8.1. All I installed was the Google USB driver and Windows took care of the rest.
If all else fails, upgrade to Windows 10.

just install Wug's nexus root kit
it has proper guidance and links to install right drivers

i do have the latest drivers on my pc...
and it' s not an option to upgrade to windows 10, sinds i'm using a laptop from work.
I will try the toolkit, but i don' t think drivers are the problem. either the usb drives are corruted (but than it should work on linux) or the nexus is....
edit:
the nexus 6 is not available in the toolkit...

erike360 said:
i do have the latest drivers on my pc...
and it' s not an option to upgrade to windows 10, sinds i'm using a laptop from work.
I will try the toolkit, but i don' t think drivers are the problem. either the usb drives are corruted (but than it should work on linux) or the nexus is....
edit:
the nexus 6 is not available in the toolkit...
Click to expand...
Click to collapse
Install the naked driver using the windows 8 instructions from my thread.
Nexus 6 general > sticky roll-up thread > adb and fastboot.

Related

Nexus One USB Connection Issue

Hello I just got my Nexus One (woot!). I connected it to my PC and the Nexus One keeps saying USB Connected then Disconnected over and over. Windows sees my phone (im on windows 7). anyone know how to fix this problem?
check and make sure the cable is plugged in good to the computer, im having problems with mouting the sd card in 7 it cant find the driver for the phone.
nvm it seems my monitor's usb port doesnt like nexus one
yours found the driver?
yeah it found it problem was that my usb port on minter didnt like nexus one and kept disconnecting it.. i plugged it in to a DIFFERENT USB port on monitor and now its working 100% solid. kinda funny actually
If youre having problems with the drive try downloading usbdeview (32-bit) (64-bit)
unplug your phone, run the program and select all items on the list with the word android in them, and uninstall them all. Then plug your phone back in and see what happens.
still nothing
I had to download the newest android usb driver in order to get it to work on xp.
You need r3 of the driver, which doesn't appear to be on the android site yet (I got it by installing the full sdk with the updater app and then doing an update).
You can get the driver here:
http://djdoprkngutub.cloudfront.net/usb_driver.zip
mlevin said:
I had to download the newest android usb driver in order to get it to work on xp.
You need r3 of the driver, which doesn't appear to be on the android site yet (I got it by installing the full sdk with the updater app and then doing an update).
You can get the driver here:
http://djdoprkngutub.cloudfront.net/usb_driver.zip
Click to expand...
Click to collapse
is there anyway someone can open access to this? i wanted to download it but it says access denied.
thanks
df
The problem can be the typical Nexus one. The USB port maybe damaged. I think my problem caused by the port. But for this I can't give a lot solution just this,you have to change the panel. I don't know how much is it. Anyone can give us a trick for that. And one more thing. For transfering files you can use airdroid. It's a really useful app.
Sent from my Nexus One using Tapatalk 2
mlevin said:
I had to download the newest android usb driver in order to get it to work on xp.
You need r3 of the driver, which doesn't appear to be on the android site yet (I got it by installing the full sdk with the updater app and then doing an update).
You can get the driver here:
http://djdoprkngutub.cloudfront.net/usb_driver.zip
Click to expand...
Click to collapse
The link does not work, you can restore it? Thank you!

[SOLVED] N1 Brick

Question...
Just upgraded my primary comp and i wanted to mount my Nexus one to try a new kernel.
I plugin the cable but all that happends is that it charges the found, i have no option to mount?
So i look under usb devices at my computer and finds out that it has a "Windows error code 43".
I try and connect it to another computer, its the same.
I just bought 2 new cables, same problem.
OS: Windows 7 64 bit
My Nexus is listed as "Unknown Device" with no option to install the x64 driver.
So my question is... did i brick my N1 so i'm not able to mount it anymore?
__________________________________________
Update:
I sent the device into HTC' repair center, my phone had a Unlocked Bootloader.
Received the phone back today, it had the bootloader locked again and when i turned it on "Update detected" then i got Android 2.2 FRF91 YAY!
Right click on unknown device and select update driver. Then select the appropriate driver either from the SDK or the Android website. It's been discussed multiple times. Search the stickies.
Also if you bricked your phone, you'd be freaking out alot more.
I did -.- I have installed this driver alot of times, and as i wrote, i already tried the x64 driver.
Windows tells me the best suitable driver is installed, which is Unknown device.
I even tried removing all usb drivers to let it search again, i tried adding the driver manually, also failed.
I tried the driver from the SDK and using search/google i was able to find a x64 usb driver, which also fails. Windows error code 43.
Jack Everyman said:
Also if you bricked your phone, you'd be freaking out alot more.
Click to expand...
Click to collapse
Believe me, i am freaked out :/
I have been developing a android app on my laptop for about 2-3 weeks now, and i wanted to mount my phone at my stationary pc.. Now i cannot mount it on either my laptop (with all the drivers installed) or on my stationary pc :/
Here you can see what it looks like
Note: It does not accept any of the drivers posted in the USB Driver topic
This driver set didn't work? http://forum.xda-developers.com/showthread.php?t=613217
chesh420 said:
This driver set didn't work? http://forum.xda-developers.com/showthread.php?t=613217
Click to expand...
Click to collapse
Nope... I just installed Windows 7 32-bit, the same issue.
All i get when i try the drivers are:
"Windows has determined the driver software for your device is up to date.
Unknown device."
You may want to try a live thumbdrive with ubuntu 10. That worked for my 64bit system. Also you can boot your phone right?
Bricked generally means that you can not turn on your phone, thus turning it into a useless brick. From what I understand this only happens when you update the radio and remove the battery.
If you have changed your rom previously are you running the Desire rom?
I've been running the Cyanogenmod ROM while ive been developing my android apps.
I have been unable to mount it after i installed my new hardware. I should also say that my comp managed to destroy a USB-stick aswell.
Worked before upgrading comp, now it doesn't.
And yes, i am able to boot up the Nexus
If you can boot into your phone its not 'bricked'. Do you have SD card reader on your laptop or desktop, or another smart phone or device with an Micro SD card slot. If so I'd pop up the SD card and try to read it by itself. If that doesn't work I think its just the card not the phone. If it does then something screwy my have happened to your phone.
Jack Everyman said:
If you can boot into your phone its not 'bricked'. Do you have SD card reader on your laptop or desktop, or another smart phone or device with an Micro SD card slot. If so I'd pop up the SD card and try to read it by itself. If that doesn't work I think its just the card not the phone. If it does then something screwy my have happened to your phone.
Click to expand...
Click to collapse
My computer also burned out my Cardreader, so that is not a option either.
However i was able to use the MicroSD reader in my laptop.
My SD card works just fine there.
Search for usbdeview, download it , run it and uninstall your htc usb drivers and then reinstall your X64 driver from the sdk. That should solve your problem.
I know this sounds stupid, but are you using a cable to extend the length of your usb? If so, unplug it.. i had the same problems, it was a stupid cable and i was freaking out.
Re: N1 Brick
No, not that either. Also tried formating the SD card, no luck.
-------------------------------------
Sent via the XDA Tapatalk App
Try following this Guide..
http://wiki.cyanogenmod.com/index.php/Install_the_Latest_Android_sdk
It took me a few goes to get Windows to LOAD the correct Driver
Tried, didn't work aswell... However i do have another question for you guys:
My teacher got a HTC Desire, i asked him to try my MicroUSB (original) cable and see if he could mount with it, he couldn't either, only charging like it does on my Nexus.
So i decided to buy another original HTC MicroUSB cable but i had to wait for the shop to receive the cable from HTC.
Meanwhile i bought this cable and tried it with no luck aswell: http://www.av-cables.dk/computer_ka...a_microb/usba_han_microb_han_1_m_1888_da.html - This one didn't work either.
New question:
Does it require a original Nexus One (HTC) MicroSD cable to mount?
I mean, the cable must be broken somehow too since the Desire cant mount using it aswell.
The shop received the cable today and i should pick it up today.
WebghostDK said:
Nope... I just installed Windows 7 32-bit, the same issue.
All i get when i try the drivers are:
"Windows has determined the driver software for your device is up to date.
Unknown device."
Click to expand...
Click to collapse
This tells to me you did it wrong. Do not search for drivers, do not let let windows determine anything. Tell it you have disk, navigate to your drivers and install them. Give windows a choice and you'll never get anything done.

[Q] Computer not recognizing phone in download mode

I rooted and installed Cognition 2.1.6 on my phone a few weeks ago and want to change to Cognition 3.04. When attempting to flash back to stock via Odin, my computer will not recognize the phone in download mode. (I'm using AIO Toolbox and running the debug check.) The PC fully recognizes the phone until I'm in download mode. I get an error "The device has malfunctioned" and the device manager shows an unknown device. I uninstalled and reinstalled the 32-bit drivers and the same issue occurred. I've tried both Odin 1 click and Odin 3 click and neither recognizes my phone, although I doubt it matters which version of Odin I'm trying. I've searched all over the forums and the closest thing I've found is pointing the device manager to the driver, but the Samsung USB driver directory has numerous .inf files and I have no idea which one to choose. Any help?
Other relevant info: Win XP SP3 32-bit, Captivate Build 1012...
havent heard good things about xp and aio toolbox... dev doesnt own xp, but does have vista and win7,
when pointing to a driver select the whole samsung folder and check the box that says "also search sub-folders" .... or wait not sure if xp has that option, its been 6 years... hope it does.
but if your drivers installed by the program, you shouldnt need to manual install.
try different usb cable (you didnt do that fast charge tinfoil thing did you?)
try different usb port,
try different operating system (torrent win7)
Trusselo said:
havent heard good things about xp and aio toolbox... dev doesnt own xp, but does have vista and win7,
when pointing to a driver select the whole samsung folder and check the box that says "also search sub-folders" .... or wait not sure if xp has that option, its been 6 years... hope it does.
but if your drivers installed by the program, you shouldnt need to manual install.
try different usb cable (you didnt do that fast charge tinfoil thing did you?)
try different usb port,
try different operating system (torrent win7)
Click to expand...
Click to collapse
Hmm... The only issues with XP seemed to come with flashing a custom ROM step not the drivers. It seems like there is an issue with the drivers and/or usb ports. Have you tried connecting it to the USB ports near the back of the computer?
bay_wolf said:
Hmm... The only issues with XP seemed to come with flashing a custom ROM step not the drivers. It seems like there is an issue with the drivers and/or usb ports. Have you tried connecting it to the USB ports near the back of the computer?
Click to expand...
Click to collapse
right, thats what i remembered.. are the drivers for all versions of windows? many users had drivers installed before the toolbox.
bay_wolf said:
Hmm... The only issues with XP seemed to come with flashing a custom ROM step not the drivers. It seems like there is an issue with the drivers and/or usb ports. Have you tried connecting it to the USB ports near the back of the computer?
Click to expand...
Click to collapse
I had this problem when I tried last weekend without using AOI, so I doubt it's an issue with Toolbox. (I just pointed out that I used Toolbox to note that I definitely had debugging on. I tried to include as much relevant info as possible in the OP to avoid a lot of "have you tried this [basic function]" replies.) I tried multiple ports, too. I'll give it a go in the morning and see if Trusselo's "search folder" suggestion is a possibility...
I had this same problem and i searched for a fix for the three button method

Galaxy note with windows 8 connection problem. Please help.

I just installed windows 8 Consumer preview. I had my Galaxy note working before with the USB connection on windows 7, but now after windows 8 is installed over 7 I have a problem connecting my Galaxy note with the computer. It seems that it is an MTP problem or something went wrong after windows eight is installed. I have read on a Microsoft MSDN post that the mtp protocol is not yet supported with windows 8. If there is something that I can use to work around that It would be appreciated.Please help.
Sent from my GT-N7000 using XDA
Try installing Droid Explorer on your PC.
All of us on ICS Roms have the same USB connection problem, and this little program is the solution. It recognizes our Notes automagically without Windoze drivers.
Don't know if it'll work for you, but it's worth a try.
I will do that. But would it make a difference if I still have GB on my note? Thanks
Sent from my GT-N7000 using XDA
I had this problem as well, easiest solution is to put the Note in USB Debugging mode, and it will connect with Windows 8 fine.
You can find USB Debugging mode in Settings -->Applications --> Development.
weird, I have a similar problem : I want to install CWM, but "adb devices" doesn't see any devices....I have "USB debugging" checked, I tried to install samsung drivers, Droid explorer, Kies won't install, and it is not recognizes as a device by Windows. Strange thing is, if I remember correctly, I successfully flashed a stock firmware using PC Odin. Any ideas ?
Windows 8 Desktop, ICS Note. Everything's working fine here. Haven't had to install anything on either end to get it to work.
I do have USB debugging enabled though, as suggested above.
i am having the same problem. at 1st win8 detects it and i always charge on it but lately i noticed it does not detect. i went to my home pc win 7 64bit which is detecting before but now i did not detect also. i did everything kies. driver of droid but still the same problem. Weird yet still it charges.
Sent from my GT-N7000 using Tapatalk
It worked a few times after that when I installed the google driver but now I have the same problem with both windows 7 ultimate 64bits and windows 8 release preview. It is charging but not detected. I also tried different cables with no progress. I sudpect it could be that one of the pins of the note connector is not OK. Can anyone help please
Sent from my GT-N7000 using XDA

Drivers Tried everything!

I have spent Friday and Saturday trying to get drivers installed on my Nexus 6. I have removed, uninstalled, added Google drivers, added sdk adb, computer needs to be returned Monday and this new Toshiba Satellite with one usb port with not recognize my phone. Even though the computer beeps every time I plug it in or out.
Any steps or detailed procedures would be greatly appreciated. Thank you!
Sent from my SGH-I337 using Tapatalk
Try using the Wug Fresh Root Toolkit in the Development section for the Nexus 6. Just make sure you follow the instructions. There are several different ways to find the correct drivers with his Toolkit. Good luck!
dave2metz said:
Try using the Wug Fresh Root Toolkit in the Development section for the Nexus 6. Just make sure you follow the instructions. There are several different ways to find the correct drivers with his Toolkit. Good luck!
Click to expand...
Click to collapse
Thanks man, but that's how I unlocked and rooted my phone. It's also how I screwed my phone up, trying to undo the forced encryption. Did it all with Wug's Nexus Tool Kit. I have been at this 25 hours with no success. Drivers are needed. I don't know why the computer doesn't recognize the phone, the computer beeps every time I plug it in or unplug it.
Sent from my SGH-I337 using Tapatalk
addcancercat said:
I have spent Friday and Saturday trying to get drivers installed on my Nexus 6. I have removed, uninstalled, added Google drivers, added sdk adb, computer needs to be returned Monday and this new Toshiba Satellite with one usb port with not recognize my phone. Even though the computer beeps every time I plug it in or out.
Any steps or detailed procedures would be greatly appreciated. Thank you!
Sent from my SGH-I337 using Tapatalk
Click to expand...
Click to collapse
I always have issues with Nexus devices being recognized. I always have to plug the device in, go to the device manager, and delete anything that has to do with the device, including any labeled as ADB devices. I've also found it helps to go to "View" and hit "Show Hidden Devices". After deleting them all, I unplug and replug the device and install the Universal Naked Driver from this thread.
addcancercat said:
I have spent Friday and Saturday trying to get drivers installed on my Nexus 6. I have removed, uninstalled, added Google drivers, added sdk adb, computer needs to be returned Monday and this new Toshiba Satellite with one usb port with not recognize my phone. Even though the computer beeps every time I plug it in or out.
Any steps or detailed procedures would be greatly appreciated. Thank you!
Sent from my SGH-I337 using Tapatalk
Click to expand...
Click to collapse
I assume with it being a Toshiba Satellite its running windows, what version? The older OS's seemed to be less finicky then W8, Have you deleted and re-installed the google drivers from http://developer.android.com/sdk/win-usb.html or from another site? Have you tried any different PC's? Have you checked the windows hardware event logs for any error messages? Have you been able to put in say a thumb drive into the usb port and it work? Are you on as admin and all that security crap? Do you have usb debugging on in the developer area on the phone? Are you able to get it into fastboot mode? If you do fastboot devices does it show anything at all? I assume you have rebooted the PC, but I'm still surprised how many issues that fix's.
Just some suggestions, I know how frustrating it can be. Good luck.
Thanks. I did that and I downloaded an Intel driver so now the computer recognizes the phone in Device Manager.
Sent from my SGH-I337 using Tapatalk
jackpollard said:
I assume with it being a Toshiba Satellite its running windows, what version? The older OS's seemed to be less finicky then W8, Have you deleted and re-installed the google drivers from http://developer.android.com/sdk/win-usb.html or from another site? Have you tried any different PC's? Have you checked the windows hardware event logs for any error messages? Have you been able to put in say a thumb drive into the usb port and it work? Are you on as admin and all that security crap? Do you have usb debugging on in the developer area on the phone? Are you able to get it into fastboot mode? If you do fastboot devices does it show anything at all? I assume you have rebooted the PC, but I'm still surprised how many issues that fix's.
Just some suggestions, I know how frustrating it can be. Good luck.
Click to expand...
Click to collapse
No, I have a Nexus 6 that the computer won't recognize. ADB and SDK also don't recognize the phone.
I am using my old Samsung S4 for emergency support. It's not hooked up with AT&T since I got the Nexus 6. I have to return this computer tomorrow. I am starting to wonder if it's computer problems with phone problems.
Sent from my SGH-I337 using Tapatalk
When you type ADB command in the DOS Box, there should be a popup on the mobile whether you wanna allow access from this computer.
Did you select yes and remember that PC?
I had this problem when I did my nexus 6, something on the laptop I was using was conflicting, I moved to another laptop and it worked like a charm never went back to figure out what was conflicting. Do you have access to another machine?

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