Brand New Phone - Bricked - Galaxy Note5 Q&A, Help & Troubleshooting

I am hoping for some advice. I bought a brand new n9208 online and it arrived today. I booted the phone up, logged into my google account, Samsung account, etc. All went well. Then I transferred content from my Galaxy s6 using the Samsung Smart Switch app. All worked well. Then I popped the Sim tray and put in my Sim and it asked to reboot. That is where it all went wrong...
When it booted up it had in little red writing in the top left hand corner "custom binary blocked by FRP lock". Then the phone turned off. When I turn it on same thing happens. I manged to get into download mode and Knox is 0x1.
When I first opened the box, it appeared to be sealed in the box with the sticker. I did notice though that "SuperSU Pro" was installed in the device though? I think it had something to do with a Languages app that was on the phone.
Any ideas what has happened? Could this have been modified by the online shop?

morben said:
I am hoping for some advice. I bought a brand new n9208 online and it arrived today. I booted the phone up, logged into my google account, Samsung account, etc. All went well. Then I transferred content from my Galaxy s6 using the Samsung Smart Switch app. All worked well. Then I popped the Sim tray and put in my Sim and it asked to reboot. That is where it all went wrong...
When it booted up it had in little red writing in the top left hand corner "custom binary blocked by FRP lock". Then the phone turned off. When I turn it on same thing happens. I manged to get into download mode and Knox is 0x1.
When I first opened the box, it appeared to be sealed in the box with the sticker. I did notice though that "SuperSU Pro" was installed in the device though? I think it had something to do with a Languages app that was on the phone.
Any ideas what has happened? Could this have been modified by the online shop?
Click to expand...
Click to collapse
hi,
Firstly it appears that the phone was rooted.. re SuperSu Pro app and also (as far as i understand) if it says FRP lock.... the OEM lock in Developers option (Device /Settings/Developers option /OEM lock is enabled.. was never turn off.?
(All info i have seen similar post around this forum.)
If you search you will find similar post.
I have seen some fixes if i remembered correctly.
You can either return phone which i recommend.... or.... try and fix it youself ?
Otherwise if you want to fix it yourself..?
If you can get into Download mode and flash correct official stock Rom for your device / phone model ...? It might help.
Bottom line
is that phone cannot be brand new (on you explanation )
It been rooted, thus SuperSu Pro, FRp lock turned on and knox 0x1 .
good luck

morben said:
I am hoping for some advice. I bought a brand new n9208 online and it arrived today. I booted the phone up, logged into my google account, Samsung account, etc. All went well. Then I transferred content from my Galaxy s6 using the Samsung Smart Switch app. All worked well. Then I popped the Sim tray and put in my Sim and it asked to reboot. That is where it all went wrong...
When it booted up it had in little red writing in the top left hand corner "custom binary blocked by FRP lock". Then the phone turned off. When I turn it on same thing happens. I manged to get into download mode and Knox is 0x1.
When I first opened the box, it appeared to be sealed in the box with the sticker. I did notice though that "SuperSU Pro" was installed in the device though? I think it had something to do with a Languages app that was on the phone.
Any ideas what has happened? Could this have been modified by the online shop?
Click to expand...
Click to collapse
Seems pretty shady to me. You might've bought a carrier-locked unit that was somehow unlocked and sold as a 'brand new' device. They would've done something to unlock the bootloader, flashed an unsecure kernel and rooted the device to get it that way if they didn't have access to carrier unlock codes. Stickers and shrink-wrap can be easily faked. I've actually witnessed naked iPhone boxes being 'factory sealed' at the back of shops in Hong Kong. It would not surprise me if they did the same thing to Android devices too. I've heard of OnePlus 2 units being sold as new only for the owners to discover the 'new unit' already its bootloader unlocked when they try to root it, meaning that it had already been opened and modified (FYI -- before anyone jumps in and says 'OP2 come with unlocked BLs!' -- I have an International OP2 -- it doesn't come with an unlocked BL -- you need to unlock it first before you root it, which is what I did. Besides, even the China devices need their BL unlocked first so their owners can flash Oxygen).
Anyway, I assume you're pretty annoyed by this and want your device in factory state -- you may have already thought of this but you can always request for a refund from the store -- but they can easily claim it was sold new and sealed. If you paid via credit card, you can probably try asking your card company to suspend the payment so you have leverage in a dispute. Or if it was paid for via PayPal you can request for your money back. It might not even be the shop's fault. It might've been their supplier that passed them the dubious unit. There's any number of plausible scenarios.
Lastly -- since your device already has knox tripped anyway, your warranty (such as it was) is void so you can try getting your device to work by flashing the stock 9208 ROM (just search for it, it's all over) via Odin. Good luck.

morben said:
I am hoping for some advice. I bought a brand new n9208 online and it arrived today. I booted the phone up, logged into my google account, Samsung account, etc. All went well. Then I transferred content from my Galaxy s6 using the Samsung Smart Switch app. All worked well. Then I popped the Sim tray and put in my Sim and it asked to reboot. That is where it all went wrong...
When it booted up it had in little red writing in the top left hand corner "custom binary blocked by FRP lock". Then the phone turned off. When I turn it on same thing happens. I manged to get into download mode and Knox is 0x1.
When I first opened the box, it appeared to be sealed in the box with the sticker. I did notice though that "SuperSU Pro" was installed in the device though? I think it had something to do with a Languages app that was on the phone.
Any ideas what has happened? Could this have been modified by the online shop?
Click to expand...
Click to collapse
You should request a refund straight away. Your phone was rooted and tampered with. Knox and Samsung pay will not work for you ever.
Refund and return

PM'd you

Related

Got "new" phone, how to ensure it's new?

Got a S6 Edge off eBay, it is sold as "new" open box but never used.
Is there a way to check if it is actually being used before? I remember old phones were displaying how many minutes they were in use since they're produced, is there such a menu/code that will tell me this on this phone?
Thanks in advance.
If it was factory reset, you won't be able to tell. As long as the phone has no scratches, it's safe to assume new. Most people are flipping their phone after renewing their contract. They only open the phone to remove the pre-installed SIM card that's linked to their account.

Locked Out After Reset and FRP Wont Recognize Previous Accounts Synced to Device

I hate posting in forums, so please understand that this posting comes after many many hours of researching and attempting different fixes. Can someone please help me sort this out and get me up and running again. I will be brief and direct hopefully including all necessary info for you.
Device is N920A, AT&T
Was in the process of transferring my data on a 32GB to my wife's phone, a 64GB..
Ran the reset it came back up, used it for a few minutes, it ran update and locked me out.
THE PROBLEM
When googles wonderful FRP wants to verify the accounts, it will not accept and of the old accounts of neither my wife's or mine.
I was able to pull it up on one of my accounts Device Manager. When I lock it with new passcode and message,
It displays the message on the screen but wont unlock.
Tried again and noticed in Device Manager it said no new passcode was needed because previous lock PIN still existed.
Reset AGAIN... No longer finds phone attached to any google account.
EVEN BIGGER PROBLEM
Just got the phone back from repair shop where they swapped motherboards with my phone and my wife's phone.
Reason for this? Originally 64gb device had cracked screen Insurance would not replace with 64gb because it was discontinued. Cracked screen was $300 to replace, swapping motherboards only cost me $80. I haven't even swapped the IMEI numbers with AT&T, but phones did work upon getting home and resetting .
PLEASE let me know what I can do. Need this phone for work ASAP.

N950f-ds [galaxy note 8 exynos] - rmm state lock

Hello,
I negotiated a Galaxy Note 8 (SM-N950F/DS) through a site of collective purchases in Brazil, with invoice and all the accessories.
I did all the tests in the device and I decided to buy it, because it seemed reliable.
The device already had the factory settings, but with Android 7.1.1.
I activated automatic update in order to upgrade the android to 8.0.
I received the update and installed it. When restarting the phone, I started the settings normally, I was able to configure the Samsung Account, but when I was starting the configuration of the Google account my phone blocked.
After trying several unlock passwords, I made contact with SAMSUNG which instructed me to send the device for local service.
When I arrived at the service it was verified that my device had "transport block" and who is responsible for unlocking the device is the store in which the device was purchased.
I went to the store that was described in the purchase invoice and there informed me that the store does not perform any kind of unlock or block, so I could not solve the problem.
After several discussions with Samsung and the store, it was verified that my invoice was exchanged and that it was possibly not true.
It was from there that I realized that I was deceived by the seller of the device, because when I try to contact him, my calls do not complete and he blocked me in the social networks.
The only information I have about him is his name and the phone number that should have already been discarded.
Anyway, I realized that I would have to try on my own. Because of this, I am doing this post. I apologize for the long text above before passing the technical information, I had to explain what happened, because I do not want to pass as a thief.
After doing several research I found that the lock was being triggered by RLC.apk which is located at "/system/priv-app/Rlc/Rlc.apk" in stock firmwares.
I found an instruction that guided to freeze the performance of this app with application Ice box v3.1.9.1.
I tried the instruction, but it did not work on devices with Binary 4 (which is my case). The device continues to locked.
I talked to some technicians who told me that this is a block known as SEDA_LOG or DNP 0001. There are some companies that unlock remotely, but it does not have support for Binary 4.
With rom COMBINATION I can use some applications installed by adb, even my data network works perfectly.
The IMEI is normal, unlocked, and is out of the blacklist.
Other information is that the RMM State is Lock, FRP ON, OEM LOCK ON.
Also, when the lock screen appears a few times the message "Silent Log is not allowed for commercial version, please get the EM token".
Through the Samsung Account I can make the phone ring and even locate it, but it does not unlock.
Some failed attempts:
- flash a rom from another region (the device region is ZTO, I tried O2U)
- wait 7 days for the RMM State to disappear (not disappeared, continued locked)
- freezing the RLC app
- enter several PINs to try to unlock.
- login with my samsung account on rmm.samsung.com to try to unlock rmm, but I can not access.
If anyone can help me, or can guide me in what to do, I am very grateful.
Well, if you got scammed by some nasty person, strictly talking, the device in your hands was illegaly traded, as such, here in XDA no solution will be given or support offered, sorry, these cases appear often, and the moderators usually close the threads
winol said:
Well, if you got scammed by some nasty person, strictly talking, the device in your hands was illegaly traded, as such, here in XDA no solution will be given or support offered, sorry, these cases appear often, and the moderators usually close the threads
Click to expand...
Click to collapse
I understand!
Anyway thank you.

Headaches with an N950U

Hello all.
I got myself an used SM-N950U originally from Verizon and sold as unlocked. Now my problem is I cannot connect to/use my sim with it. Originally I thought it was locked since there's an app that says "not a Verizon sim", but then I realized this app is an userspace app so to say, part of the Verizon bloatware and doesn't mean the phone. I know specially since with that phone I also got an S10+ from a friend, also from Verizon, which does see and use my sim right and which also has that same message from the same app. But works well.
Now, I don't really have the option to return this phone, since it was shipped outside the US, and shipping back would cost me half as much as what the phone cost. So I'm on my own.
At least I'm resourceful, but not that knowledgeable so that's why I come here for help.
The phone diagnostics, for the network, says in a status line "Radio off". and no info on the network. and if I try to manually select a network on connection settings, I immediately get an error. This happens wether I'm using my local sim, the old deactivated Verizon sim from my friend, and no sim... since the phone should be abe by law to make emergency calls, and it should be able to see visible networks even if not to join them, it's my guess that rather than locked, it has the radio turned off, which in some web pages says can sometimes happen "for various reasons".
My problem is, as far as I know, I have no way to turn the radio off and on again to see if that boots it up. Since this VZW Pie from has no service codes available via dialer. Not even the most basic *#06# service menu.
I see there's supposedly a way to flash the firmware back to Nougat, and root that from, on This thread. I'm guessing if I can make that work (I hope it works) I can access the service menus somehow, with it being an older rom, and having root I can probably use "Phone INFO" to get to them and try to reset the radio.
But before I do all that, and since my firmware downloads, to update to a new firmware via odin (given the warning on the root page to not use a v8 bootloader that was updated from v7 to v8 via OTA but rather something with v8 flashed directly via Odin, to avoid a possible brick). and to install the rooteable nougat will take me days to download at my speeds, I take this time to ask for help on wether there's ANY way to check and flip the radio without having to go to Nougat and root (I think I can even be happy without root on Pie for a short while.)
Ok, I'm starting to think the power connector board got damaged or the connector partially disconnected during the shipping or something.
I've installed first a N950U1 xaa rom, to make sure the v8 was installed via odin and not OTA. Then loaded a combination from and rooted as per the root post shared in the first message. This one can use service codes with the factory time (I've not installed a normal rooted nougat rom yet, as I want to do tests beforehand and try to make the radio work).
Inside *#0011# My IMEI shows as passing, but I get an ASM MIPI DEVICE FAIL:
ASM MIPI DEVICE FAIL
DEVICE MOD=0x217 , PID=0x081
Non-Fatal MIPI DEVICE FAIL
DEVICE MOD=0x217 , PID=0x081
ASDiv : NOT SUPPORTED
Click to expand...
Click to collapse
I tried running the Samsung Mipi Repair Tool, it detects the info, I hit repair, says it's repaired and that it'll open a menu, which does NOT open. Yet, if I open a menu with *#27663368378# and then rebuild NV with: 2. Ue Setting Info-->1.Setting-->2.System-->3.nv rebuid-->3.all, and then turn the phone off (Factory doesn't seem to have reboot) and on, still the same MIPI issue.
So I'm guessing either the board around the charge port got damaged somehow during the trip (my friend tested the phone before shipping it to me from the US), or the connector for it got loose. Anyway, I'm worried I'll have to open the phone myself (I haven't found a trustworthy tech in here. Last time I took a phone to a "recommended" tech, they stole the OEM screen from my dad's J8. So, no more techs for me unless I can find one I can befriend, and trust). If the connector to the board is not lose (I'll reseat it) I'll have to look for a new board, either abroad or here, probably not oem and with a lousier usb-c port, and swap the boards... sigh.
Anyhow since this will take time, if anyone knows of any other program or procedure I can use to test things, please let me know. I will keep the factory rom on the phone, either as the sole one or in a rom slot in safestrap, so that I can keep doing tests.
I appreciate any hints or help anybody could provide.

Why Can't I Get Past Samsung Account?

I use my S5 for my RC hobby (Traxxas app to power my X-Maxx lights and settings) and I recently did a hard factory reset to get rid of everything else on the phone and speed it up. It reset fine and the wizard lets me setup wifi and then my google account but then it prompts me to sign into my Samsung Account but I can't. I keep getting the error "Processing Failed" (see screenshot below...).
Samsung told me the phone needs to be reflashed so they gave me a Samsung Repair Center near me (Best Buy Geek Squad) but they said they don't have the software to reflash it b/c the S5 is too old. Then Samsung told me I can mail it to them for free and they they will reflash the software but they just emailed me today saying they don't have the software to reflash it.
So now what do I do? I don't want to spend money on another phone since this worked just fine until after the factory reset. I just wanted to use this phone for the Traxxas app and nothing more. I'm hoping someone can help point me in the right direction. Hopefully nothing too complicated but I can follow steps...
P.S. Will I still have issues getting past this Samsung Account login screen if I buy a cheap unlocked S5?
Nickerz said:
I use my S5 for my RC hobby (Traxxas app to power my X-Maxx lights and settings) and I recently did a hard factory reset to get rid of everything else on the phone and speed it up. It reset fine and the wizard lets me setup wifi and then my google account but then it prompts me to sign into my Samsung Account but I can't. I keep getting the error "Processing Failed" (see screenshot below...).
Samsung told me the phone needs to be reflashed so they gave me a Samsung Repair Center near me (Best Buy Geek Squad) but they said they don't have the software to reflash it b/c the S5 is too old. Then Samsung told me I can mail it to them for free and they they will reflash the software but they just emailed me today saying they don't have the software to reflash it.
So now what do I do? I don't want to spend money on another phone since this worked just fine until after the factory reset. I just wanted to use this phone for the Traxxas app and nothing more. I'm hoping someone can help point me in the right direction. Hopefully nothing too complicated but I can follow steps...
P.S. Will I still have issues getting past this Samsung Account login screen if I buy a cheap unlocked S5?
Click to expand...
Click to collapse
Samsung has a kind of FRP Google-ish protection, someone else signed in the Samsung account without log out correctly previous to factory resetting the device.
What model?
Nickerz said:
I use my S5 for my RC hobby (Traxxas app to power my X-Maxx lights and settings) and I recently did a hard factory reset to get rid of everything else on the phone and speed it up. It reset fine and the wizard lets me setup wifi and then my google account but then it prompts me to sign into my Samsung Account but I can't. I keep getting the error "Processing Failed" (see screenshot below...).
Samsung told me the phone needs to be reflashed so they gave me a Samsung Repair Center near me (Best Buy Geek Squad) but they said they don't have the software to reflash it b/c the S5 is too old. Then Samsung told me I can mail it to them for free and they they will reflash the software but they just emailed me today saying they don't have the software to reflash it.
So now what do I do? I don't want to spend money on another phone since this worked just fine until after the factory reset. I just wanted to use this phone for the Traxxas app and nothing more. I'm hoping someone can help point me in the right direction. Hopefully nothing too complicated but I can follow steps...
P.S. Will I still have issues getting past this Samsung Account login screen if I buy a cheap unl
Click to expand...
Click to collapse
Get a different S5 model. You'll thank me later. https://androidforums.com/threads/42-galaxy-s5-models-dummies-guide.892162/
SubwayChamp said:
Samsung has a kind of FRP Google-ish protection, someone else signed in the Samsung account without log out correctly previous to factory resetting the device.
Click to expand...
Click to collapse
Nope only Verzion and ATT have that becasue they're cloneware models
dave678 said:
Nope only Verzion and ATT have that becasue they're cloneware models
Click to expand...
Click to collapse
Not sure what you mean with, but my answer still remains, Samsung has this lock to all Samsung devices, not only those models, when the device was reset, without logging out first of the Samsung account, in a reboot, device will prompt for the Samsung ID and the password, of course, if no one has signed in, previously, this measure is not triggered.
SubwayChamp said:
Not sure what you mean with, but my answer still remains, Samsung has this lock to all Samsung devices, not only those models, when the device was reset, without logging out first of the Samsung account, in a reboot, device will prompt for the Samsung ID and the password, of course, if no one has signed in, previously, this measure is not triggered.
Click to expand...
Click to collapse
My Tmobile one doesn't https://androidforums.com/threads/42-galaxy-s5-models-dummies-guide.892162/
dave678 said:
My Tmobile one doesn't https://androidforums.com/threads/42-galaxy-s5-models-dummies-guide.892162/
Click to expand...
Click to collapse
Well, maybe, but not that only VZN and AT&T, (or probably you mean from the US branded variants)
Samsung has the Reactivation lock enabled for all devices since various Android versions ago, from what I remember, at least MM.
Also, can depend on the specific build number.
SubwayChamp said:
Well, maybe, but not that only VZN and AT&T, (or probably you mean from the US branded variants)
Samsung has the Reactivation lock enabled for all devices since various Android versions ago, from what I remember, at least MM.
Also, can depend on the specific build number.
Click to expand...
Click to collapse
Because ATT and Verizon S5 models have that FRP thingy on by default and they are cloneware models that are not even running stock Samsung Touchwiz as it has been heavily modified to fit their network. I know this because I did a firmware downgrade with my Verizon S5 and that popped up. My Tmobile S5 when I downgraded from 6.0.1 to 5.0 that screen didn't pop up. My N910C running 5.1.1 I did a factory reset from recovery and that screen didn't pop up.
dave678 said:
Because ATT and Verizon S5 models have that FRP thingy on by default and they are cloneware models that are not even running stock Samsung Touchwiz as it has been heavily modified to fit their network. I know this because I did a firmware downgrade with my Verizon S5 and that popped up. My Tmobile S5 when I downgraded from 6.0.1 to 5.0 that screen didn't pop up. My N910C running 5.1.1 I did a factory reset from recovery and that screen didn't pop up.
Click to expand...
Click to collapse
It wasn't implemented on Lollipop.
SubwayChamp said:
It wasn't implemented on Lollipop.
Click to expand...
Click to collapse
I did a factory reset of my G900T on Kitkat and that didn't pop up. No issues relogging into my Samsung account afterwards.
dave678 said:
I did a factory reset of my G900T on Kitkat and that didn't pop up. No issues relogging into my Samsung account afterwards.
Click to expand...
Click to collapse
Of course, KK is previous than Lollipop.
SubwayChamp said:
Of course, KK is previous than Lollipop.
Click to expand...
Click to collapse
Which proves my point that the ATT and Verizon models are basically cloneware models since I didn't encounter the device is locked due to a abnormal factory reset . I don't know why you keep insisting that ATT and verizon models are basically stock Samsung firmware phones.
dave678 said:
Which proves my point that the ATT and Verizon models are basically cloneware models since I didn't encounter the device is locked due to a abnormal factory reset . I don't know why you keep insisting that ATT and verizon models are basically stock Samsung firmware phones.
Click to expand...
Click to collapse
Don't say that I said something that I didn't.
I talked about the Reactivation Lock, present in all Samsung devices, at least, from what I remember, since MM, (And hilariously, you mentioned KitKat), and I'm repeating my words, as you can check.
It doesn't matter if the device is sold to any country, or region, or whatever.
After that, a carrier can put what they want over that firmware, (they have this established in the contract), but the Reactivation Lock feature will be still there.
Improving security is not an election, it's a plus, that Samsung offers. For what reason, carriers couldn't want this feature, till the point of discard it from its devices?
If you didn't know about Reactivation Lock, well, now you know, you will find an impressive amount of information, about it, on the net.
SubwayChamp said:
Don't say that I said something that I didn't.
I talked about the Reactivation Lock, present in all Samsung devices, at least, from what I remember, since MM, (And hilariously, you mentioned KitKat), and I'm repeating my words, as you can check.
It doesn't matter if the device is sold to any country, or region, or whatever.
After that, a carrier can put what they want over that firmware, (they have this established in the contract), but the Reactivation Lock feature will be still there.
Improving security is not an election, it's a plus, that Samsung offers. For what reason, carriers couldn't want this feature, till the point of discard it from its devices?
If you didn't know about Reactivation Lock, well, now you know, you will find an impressive amount of information, about it, on the net.
Click to expand...
Click to collapse
Imo it's only present on the Verizon and AT&T models like I said because Tmobile firmware is close to a G900F model firmware as you can get and I did a factory reset with my Samsung account still present on the device and that did not pop when I logged back into my Samsung account. You apparently still can't grasp the concept that the Verizon and AT&T models are basically cloneware models aka heavily modified do they don't resemble stock Samsung firmware.

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