Google play store apps download problem (error code : 497) - Nexus 6 Q&A, Help & Troubleshooting

I am on android MRA58K and my google play store stopped working for most of the applications including google apps when I am on wifi (works on cellular ). I have removed and re-added my google account. Did not work. Then factory reset the device and no use. And now I can not update most of the application. Cleared cache for google services and play store app as well with no success. Some people suggested changing the DNS to google DNS on the router might work. In my case that did not work. Help is appreciated.
Note: I am on unmodified stock.

Go into settings apps, clear data for Google play store, Google play services and Google services framework. Reboot phone. See if that works.

Mr Patchy Patch said:
Go into settings apps, clear data for Google play store, Google play services and Google services framework. Reboot phone. See if that works.
Click to expand...
Click to collapse
What he said
Sent from my Nexus 6 using XDA Free mobile app

Miraculously everything started working normally this morning without me doing anything. GPS can download and update all the apps as it was doing before. None of the suggested remedies did in the forums did not work yesterday and today everything came back to normal. I guess it is something outside my phone caused this problem. Any thoughts on this are welcome.

Related

Google Play services not supported?

I'm getting the error message, "Google Play services, which some of your applications rely on, is not supported by your device." Google Now says, "To continue using Google Now, you need Google Play services, which is not supported by your device. Please contact the manufacturer for assistance." WTF? I tried clearing the app's data and rebooting, but no dice. Tried uninstalling and reinstalling. No go. Any suggestions?
It was working fine before. I don't know what I did to break it, but it's frustrating. I've tried uninstalling it and reinstalling, wiping dalvik & cache, and fixing permissions. No go. Any ideas?
Please, someone help me with this.
UndeadSquirrel said:
Please, someone help me with this.
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Click to collapse
I have the same issue. Now previously worked, now doesn't.
Is it possible that this is related to the device ID? I have flashed several different ROMs lately and back to may daily driver. I don't recall if I maintained or changed the device ID.
mordango said:
I have the same issue. Now previously worked, now doesn't.
Is it possible that this is related to the device ID? I have flashed several different ROMs lately and back to may daily driver. I don't recall if I maintained or changed the device ID.
Click to expand...
Click to collapse
I don't know, but I flashed another ROM, HyperDroid AOXP, to be exact, and haven't had any problems since.
Hey man I just got this tonight and fixed it. I can't say exactly what fixed it but what I did was unfreeze ALL my apps from titanium backup, clear the data from google play in applications manager and uninstalled the update. After resetting my phone and freaking out for about 5 minutes, my phone connected to google play and reinstalled google play services and worked again. So I may have done more than I needed to but it worked
I had the same message as the OP, and Google Keep was having issues due to not having Google Play services working. I tried to clear the data from google play services and google play in applications manager ... but I didn't have the option to clear data from Google Play services, and I didn't have Google Play at all listed there ... and that's how I found that my Play Store was gone altogether! So I just found a Google Play store apk online and sideloaded it, and I'm working again since then.

[Q] [Google Edition][4.3] Phone not showing up in Play Store My Devices

I converted my HTC One from stock to the Google Edition 4.3, completely (CID, firmware, ROM). Everything on the phone works fine including the Play Store 4.3.10 and the Google services framework.
However in the My Devices section of the Play Store on the web my phone does not show up - just the previous installed one, which has not been seen online for a week or so.
The curious thing is: when going to the Android Device Manager the phone shows up correctly (the old one, and the new install).
I tried the following to resolve this:
Clear data of Google Play, Google Service Framework and Download management
Change my Android ID
Downgrade the Play Store and framework
Change the kernel from default to faux123
Remove and re-add my Google account
Try with different Google accounts
If someone has more suggestions I'd really appreciate it.
Being able to see my device in the Play Store in my browser enables me to push apps to the phone. Additionally, I can join communities in Google+ to enable beta channels of some apps.
Hi @sanderg !!
How did you solve this?
I am exactly in the same issue
Regards!
skorzo said:
Hi @sanderg !!
How did you solve this?
I am exactly in the same issue
Click to expand...
Click to collapse
I believe these steps should fix the issue:
- Go to Apps, All and Force stop and delete cache of Google Play, Downloads and Google Services Framework
- Delete your Google account, reboot your phone, add it again
- Open the Play Store
- Reboot again
Note that clearing data of the Google Services Framework is normally not recommended but in this case it's already broken so you have to fix it.

[Q] What do I need running for Google Play?

I attempted to download an application from the google play site via my PC. I had to use google because the application is not on the Amazon store but have I used google play once before and it worked OK.
Having ordered the app and got confirmation I was surprised that the download did not appear on my phone.
I tried running google play store on the phone and it gave an error message that said it cannot connect.
I stopped the play store and google play services applications, cleared the data etc and tried again, even went back to system application by clearing updates but still not working.
Now the play application just starts and immediately stops when I tap it.
I have as much as possible of the toy applications disabled because I use this phone for business and I wonder if at some time over the past weeks I have disabled an application that the google play store application needs?
Other than google play store and google play services are there any other apps that should be running?
I have google play store running 1 process and 1 service and google play services running 2 processes and 2 services.
Amazon appstore works OK
Regards
Please ignore this, turns out I had logged out of googlemail and this stops playstore.
Cannot find a way to delete this post so can only edit
Regards

Google Play Services Problem - Exhausted Every Solution I know Of.

So just today (June 14th), on my Galaxy Note 5 N920I (Android Marshmallow), a lot of my apps started to crash. Here's a list:
TypeApp
Pocket
Google Opinions
Calendar
Google
Google Play Store
Best Buy
Now, the first thing I did was to wipe the cache and data of Google Play Services, then Services Framework. After that didn't work, I did the same for all the Google Apps.
One that didn't work, I tried to wipe the cache partition, which did not solve the problem.
Then I tried uninstalling Google Play Services Updates and reinstalling via an APK. This also did not work.
I then tried removing my Google Account, which was a huge mistake. I now cannot add my Google Account or even log into the Play Store because, each time, I am hit with the error "Unfortunately, Google Play Services has Stopped".
So now I am locked out of any Google Apps and most of the apps on my phone will no longer work as Google Play Services crashes as soon as they try to load.
I now have no other solutions that I know of. Any insight would be most appreciated.
Thanks.
Diraan said:
So just today (June 14th), on my Galaxy Note 5 N920I (Android Marshmallow), a lot of my apps started to crash. Here's a list:
TypeApp
Pocket
Google Opinions
Calendar
Google
Google Play Store
Best Buy
Now, the first thing I did was to wipe the cache and data of Google Play Services, then Services Framework. After that didn't work, I did the same for all the Google Apps.
One that didn't work, I tried to wipe the cache partition, which did not solve the problem.
Then I tried uninstalling Google Play Services Updates and reinstalling via an APK. This also did not work.
I then tried removing my Google Account, which was a huge mistake. I now cannot add my Google Account or even log into the Play Store because, each time, I am hit with the error "Unfortunately, Google Play Services has Stopped".
So now I am locked out of any Google Apps and most of the apps on my phone will no longer work as Google Play Services crashes as soon as they try to load.
I now have no other solutions that I know of. Any insight would be most appreciated.
Thanks.
Click to expand...
Click to collapse
hi ,
you don't say if you are on stock Rom , rooted ,used Package Disabler /or something similar /or disabled any apps .??If you using Xposed Framework etc. ?
( this could have a" knock on" effect re Google Play issues etc )
Have you tried flashing " correct latest stock" Rom for your device ?
good luck
Would you like to try factory reset?
Good luck to you.
James_Watson said:
Would you like to try factory reset?
Good luck to you.
Click to expand...
Click to collapse
Restore via odin stock tar file.

Google Play Services

Morning all!
I appreciate your help on previous posts of mine and I'm looking to seek your help once more.
I use several apps that use the Google API for maps, unfortunately (aside from actual Google apps) this doesn't work. It simply says 'Google Play services are updating'. Except when I go to the settings, they are not.
Is anyone else having this issue/has been able to find a workaround?
QuantumNetworks said:
Morning all!
I appreciate your help on previous posts of mine and I'm looking to seek your help once more.
I use several apps that use the Google API for maps, unfortunately (aside from actual Google apps) this doesn't work. It simply says 'Google Play services are updating'. Except when I go to the settings, they are not.
Is anyone else having this issue/has been able to find a workaround?
Click to expand...
Click to collapse
I had the same problem, so I did this - went to Settings / Apps, turned on "Show system processes", then under Google Play Services / Storage /Manage Space cleared all data. Now everything works
JadranB said:
I had the same problem, so I did this - went to Settings / Apps, turned on "Show system processes", then under Google Play Services / Storage /Manage Space cleared all data. Now everything works
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Click to collapse
All hail JadranB! Thanks for your help, this has fixed the issue.
It fixed the problem to me, but only until the reboot.
Then the problem appears again.
Kostas 741 said:
It fixed the problem to me, but only until the reboot.
Then the problem appears again.
Click to expand...
Click to collapse
Yeah, unfortunately this seems to be the case for me too. I haven't been able to find a more permanent workaround.
Fortunately i figured out!
This is happening due to beta version of google play services. I unistalled the latest updates and it came to a version 11.9.75. Then, it didn't upate anymore, unless i download an app called Play Services Info.
If you stay at version 11.9.75 then there is no problem at in-app maps (reboot it or not).
JadranB said:
I had the same problem, so I did this - went to Settings / Apps, turned on "Show system processes", then under Google Play Services / Storage /Manage Space cleared all data. Now everything works
Click to expand...
Click to collapse
Thanks. This also fixed an issue for me I was just about to ask about, where all links from my Google feed refused to open in anything but Chrome and the option to "open web pages in the Google app" was greyed out (and Opera as my default browser was also ignored).
I was also unable to sign into Chrome, it said my account was already in use. Seems to be working now.
I wonder what's going on here? Never seen anything like it on my previous Samsung phones.
Just had the update to 110 UK, but the issue has just occurred again.
It's getting ridiculous!
Same issue here, and I can't log into Chrome .. Says "Syncing to .." and never updates. Some apps are forcing me to update Google Play Services, so this is a mess .. If you update play services then Uber and Maps, along with some other apps won't work!
enrique71 said:
Same issue here, and I can't log into Chrome .. Says "Syncing to .." and never updates. Some apps are forcing me to update Google Play Services, so this is a mess .. If you update play services then Uber and Maps, along with some other apps won't work!
Click to expand...
Click to collapse
only workaround is to clear all google play services data
I am also struggling under this.
My Fitness apps doesnt shop a map until i delete the play service data. Works until the next reboot. Hope someone is fixing this soon.
The temporary fix results in all credit/debit cards vanishing from the Google Pay app.
So basically I just uninstalled the current updated version of google play services and forced google play to no auto-update. This seems to have fixed the issue temporarily. If you stay at version 11.9.75 then there is no problem.
Hi all,
Android app developer here. This is an issue with the latest Google Play Services (12.6.73 released on 10th May) and has been affecting Huawei devices and maybe some other vendors.
You can check the progress on it on Google issue tracker here.
Also from what I've read the "clear app data" fix is just temporary, issue returns after device restart or after some time. Google seems to be already working on the issue so I think it would be best to wait it out unfortunately
I have a couple of issues it seems besides the map issue:
2 factor prompt doesn't work anymore, and the google assistant options are broken.
Couldn't log into chrome with my google account either but that seems to be fixed after a factory reset.
Edit: most of the issues seem to be fixed now. Still no working 2 factor prompt. Other than that everything is fine again
paul678 said:
Hi all,
Android app developer here. This is an issue with the latest Google Play Services (12.6.73 released on 10th May) and has been affecting Huawei devices and maybe some other vendors.
You can check the progress on it on Google issue tracker here.
Also from what I've read the "clear app data" fix is just temporary, issue returns after device restart or after some time. Google seems to be already working on the issue so I think it would be best to wait it out unfortunately
Click to expand...
Click to collapse
This has been resolved for me after updating from 103 to 110. No problems, even after a reboot.
Kostas 741 said:
Fortunately i figured out!
This is happening due to beta version of google play services. I unistalled the latest updates and it came to a version 11.9.75. Then, it didn't upate anymore, unless i download an app called Play Services Info.
If you stay at version 11.9.75 then there is no problem at in-app maps (reboot it or not).
Click to expand...
Click to collapse
Yes I was having the problem too until I disabled Play Services and left the beta program in the play store, then updated again. Leaving the beta definitely solved the issue.
Hi,
So I have 12.6.73 and still this problem.
Can someone help?
Install beta Google play service
I read on the m10p forums its fixed.
virtyx said:
Install beta Google play service
I read on the m10p forums its fixed.
Click to expand...
Click to collapse
Do u have any link to that?

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