Phone keeps dying randomly - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

Seems like my phone is dying randomly, this morning it was at 28% I was sending a couple of pictures on WhatsApp guess what the phone died. When I connected the phone to charger and turned on after 2 mins it was at 11%
Can someone help me trouble shoot this issue
Sent from my Nexus 6 using Tapatalk

Sounds like your battery might be failing.
Sent from my SM-N910T using Tapatalk

Absolutely positive it's your battery. Had the same issue. Changed battery, issue fixed.

It's a good idea to get a new battery after a year.
Sent from my SM-N910T3 using Tapatalk

I have put in a new battery from other note 4 and checking to see what's going on with it.
Sent from my SM-N910T3 using Tapatalk

vikramdhani said:
Seems like my phone is dying randomly, this morning it was at 28% I was sending a couple of pictures on WhatsApp guess what the phone died. When I connected the phone to charger and turned on after 2 mins it was at 11%
Can someone help me trouble shoot this issue
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
As others have said, get a new battery. I was having this problem a few months ago. As soon as i replaced my battery it hasn't happened ONCE since.
Here's a link to a cheap GREAT quality battery :
Galaxy Note 4 Battery, Anker 3220mAh Li-ion Battery for Samsung Galaxy Note 4 https://www.amazon.com/dp/B00PTVUWRQ/ref=cm_sw_r_other_awd_gDaowb0FXZW19
Sent from my SM-N910T using Tapatalk

This happened to me too. It is 99.9% a battery problem.
Unfortunately, I was in the 0.1% where even a new battery made my phone restart randomly.
Maybe it just my bad luck that the second battery was bad on arrival. But I didn't want to take any chances.
I have requested a warranty replacement from T-Mobile.

I've had this same problem for the last few months and tried three replacement batteries, two cheap oems off eBay and one pricey mofo off the Samsung site. No avail, from what I've read this might also be a bug in lollipop that you'll just have to wait out even though it's infuriating.

I was having the same problem i have insurance with t-mobile they sent me a replacement battery haven't had the problem since. definitely get it replaced.

same here. original battery that came with the phone most of the time dies at around 30%, i got a replacement battery (battery & charge kit from samsung, used that 50% off coupon you get after registering device) a few months after getting the phone and that 1 drains down normally. i may get a replacement battery through tmo insurance.

I had the same problem to called T-Mobile to get a replacement. They told me they don't replace batteries, had to go through Samsung to get a replacement battery.

Was wondering if your phones were hot when they died? Have a N910T3 which went dark at least 3 times recently. Had to pull battery before I could turn on again. Troubleshooting now.
Also seeing an intermittent SD card unmount issue which I fixed by wedging a piece of paper to increase pressure on the contact pins. Haven't had a reboot so far.
Sent from my SM-G925 using XDA Free mobile app

Related

No Charge Out of Box

Anyone else open theirs only to find the battery fully discharged? So yuck..
I thought that allowing the battery to go completely dead was a bad thing. I checked under usage and it said it had gone 13+ days on the last charge.
Hope it didn't do too much damage to the battery
Mine was half way dead
Sent from my Nexus 7 using XDA Premium HD app
brashebb said:
Anyone else open theirs only to find the battery fully discharged? So yuck..
I thought that allowing the battery to go completely dead was a bad thing. I checked under usage and it said it had gone 13+ days on the last charge.
Hope it didn't do too much damage to the battery
Click to expand...
Click to collapse
That is horrible! I would request for a replacement.
13 days without charge and who knows how long it's been in the heat whether in a dusty warehouse, stuffy container or steamy delivery truck.
BaconStep said:
Mine was half way dead
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
So was mine but I was expecting that. It actually charges pretty quick.
sounds like everyones had a different charge. mine was 40%
Mine was completely dead as well.
But, it did say 'Welcome tjhart85 [well, it had my real name]' and ask me for my password to sign into my account ... I thought that was a pretty neat touch. Of course, that probably means they just threw it in the box and left it on to drain.
Mine was 67% when I got it today. I then Drained it to 40% playing ocarina of time then charged it for maybe an hour and it was back to 100%
just got mine, battery was at 58%. Also the box was double sealed. ie tape over the tape. It knew my gmail account. So probably was opened, my account info added and taped shut. Would have preferred to have received it 2 weeks earlier and set up my own account.
Mine came with about 50 percent charge.
Sent from my SCH-I535 using xda app-developers app
mjm2950 said:
just got mine, battery was at 58%. Also the box was double sealed. ie tape over the tape. It knew my gmail account. So probably was opened, my account info added and taped shut. Would have preferred to have received it 2 weeks earlier and set up my own account.
Click to expand...
Click to collapse
I noticed that too. So I went to the battery stats and it had been on before for a little bit.
brashebb said:
Anyone else open theirs only to find the battery fully discharged? So yuck..
I thought that allowing the battery to go completely dead was a bad thing. I checked under usage and it said it had gone 13+ days on the last charge.
Hope it didn't do too much damage to the battery
Click to expand...
Click to collapse
Every device I've purchased that had a dead battery out of the box has died very shortly after buying it. I would get a replacement.
Sent from my Nexus 7 using Tapatalk 2
Mine came out of the box with about a 45% charge.
Same. About 50% charge here. Charging it for a couple of hours before I play with it.
Mine was dead too. Thought it was DOA, but now I'm getting a battery icon. Going to leave it charging and watch very closely over the next few days.
Mine came out of the box with "show low battery logo" on a completely black screen. No logo...no nothing. Completely blank. Plugged it in, the battery charging logo popped up, fully charged it overnight and it's been working great since (purchased from Office Depot 7/14).
This concerns me. Received mine today, but I won't be home until Friday. wonder if I should have my wife open it up and start charging it.
Sent from my ADR6400L using Tapatalk 2
Mine like many others was around half charged
Sent from my Nexus 7 using Tapatalk 2
For those with the dead battery... I would be glad! That probably means your device was the one used as a quality control check for that batch of devices. It would make me happy to get one of those. Those devices should have ZERO problems out of box. It's just a hypothesis, and I could be wrong BUT, it seems fact that some have been opened and checked, and those are the ones that have dead batteries. Mine was delivered this morning but I'm off on a training mission, so I wont get to inspect it until Friday morning. Hopefully mine was opened and they checked for a good screen and all that good stuff. For those with the dead battery, how many have dead battery and dead pixels, mushy left side, back light problems, etc?
Finding this out will determine whether they are actually (somewhat) effectively QC'ing these tablets.
Mine came out of the box with a 6% charge.
I can't say that I'm particularly concerned about it.
Sent from my Nexus 7 using Tapatalk 2
mine was completely dead, as if it had a good time the night before without me!

Swollen battery

I have got a swollen battery.My note is 1 year old.It gets switched off immediately after the logo appears but somtimes works okay.I am on an asop rom.Is it the battery or the rom?
Sent from my GT-N7100 using xda premium
jayOverkill said:
I have got a swollen battery.My note is 1 year old.It gets switched off immediately after the logo appears but somtimes works okay.I am on an asop rom.Is it the battery or the rom?
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
This is the most common thing now. I have seen that the stock batteries are not lasting more than a year.
Just go ahead and buy a new battery. It surely is not the ROM
Is it gona blast or something? Lol coz I really need to use that phone untill new battery comes
Sent from my GT-N7100 using xda premium
Same thing happened with me 2 months back. U need a battery change. I changed my battey and my phone is ok.
Sent from my GT-N7000 using xda app-developers app
Buy A new battery & everything will become normal
The same has happened with me. My Note is 13 Months old.
I was playing game AVP Evolution till late night. And in the morning battery died, I charged it to full 100% but as soon as i boot up with in 4 second the phone again switched off , No battery low warning nothing. It is really strange but the fact is that the Samsung battery are just die completely all of a sudden, unlike other phones battery which dies gradually as it looses power and all that ........
I ordered a new battery & everything is fine now.
My old battery is unable to boot my phone even for 5 sec.
I am running my note on the swollen battery for about 8 hours now xP.Sometimes it switch off as soon as I turn it on but rest of the time it runs just fine.Anyways I ordered a new battery.
Sent from my GT-N7100 using xda premium
jayOverkill said:
Is it gona blast or something? Lol coz I really need to use that phone untill new battery comes
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
likeliness of it "blasting"... not very likely.. possibility of it "blasting".. it is possible..
batteries just go bad... a battery is only solid for around 500 charges then they just start losing their charge faster. i mean we are using small computers so this is just going to happen more and more. different reasons could cause this.... use of phone (it is what its designed to do..lol), a "cell" could just go bad causing the swelling, the circuitry in the battery fails causing the swelling, your charger goes bad and takes the battery with it (i had a cat bite thru a cable and it ground out..next day the battery showed signs of swelling and within a week you couldnt snap the battery cover on)... etc....
use is up to the user and their needs... there is a danger of the battery shorting the phone out totally and it never working again too. its not something that happens often but it is a solid possibility, so basically use good judgement...
it's usually caused by over charged (u don't unplug the charger when it reach 100%).
I've been using my Note more than a year and my battery still flat as it is new.
razgard said:
it's usually caused by over charged (u don't unplug the charger when it reach 100%).
I've been using my Note more than a year and my battery still flat as it is new.
Click to expand...
Click to collapse
i beg to differ... the batteries have smart circuitry to protect against this. overcharging has not been a problem for years... i personally have left one of my notes on charge for days... it always stays on charge for 5-6 hrs past it being 100% and it still is a strong battery.. also just because a battery is flat doesnt mean its good... the swelling just makes the fact it is going bad more obvious...
I agree with kawgirl
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Solved erratic battery issues

Like many others I was experiencing weird battery issues. It would jump 5% increments within seconds. I'd have 46% turn on a movie and 2 minutes later it would shut off. I tried every app fix in the play store as well as different kernels and ROMs. During this issue I broke the screen sent it in for repair and they said they'd fix the draw problem. All they did was Chang the data cable. I got it back and it was worse than before. Before I sent it in I ordered a replacement battery and decided as a last attempt to fix the problem I installed it. Believe it or not I'm now getting 8 hrs sot. I watch the battery meter expecting it to change but it stays on the same number for at least 15 minutes. Hers a screen shot of halfway through a cycle. Also when I go to sleep i wake up to find the battery meter is on the same number as when I went to sleep. Finally it seems all I needed was a new battery. Hope this helps others
Can't get the screenshot to load gets stuck on processing but these are the stats
50% used in 21h
Screen on time 4 hrs 6 minutes
Well congrats you got it fixed, too bad you had to spend your own money to buy a battery. You would think that would be covered under warranty?
Ccieslin said:
Well congrats you got it fixed, too bad you had to spend your own money to buy a battery. You would think that would be covered under warranty?
Click to expand...
Click to collapse
Bought it on eBay lol. Even with the cost of the battery I'm still way under msrp. I know a lot of ppl have been frustrated with this tab and its horrible battery issues
you can try *#0228# several time to solve battery issues.
Maduro78 said:
Bought it on eBay lol. Even with the cost of the battery I'm still way under msrp. I know a lot of ppl have been frustrated with this tab and its horrible battery issues
Click to expand...
Click to collapse
which one did you buy? there are a few on ebay. i'm also having this issue and I think it's the battery. I don't have warranty on it since it's 2nd hand off ebay tablet..
Ccieslin said:
Well congrats you got it fixed, too bad you had to spend your own money to buy a battery. You would think that would be covered under warranty?
Click to expand...
Click to collapse
I heard batteries are never covered. but I guess if you can prove it's defective from factory, they might change it.
NJ_RAMS_FAN said:
which one did you buy? there are a few on ebay. i'm also having this issue and I think it's the battery. I don't have warranty on it since it's 2nd hand off ebay tablet..
I heard batteries are never covered. but I guess if you can prove it's defective from factory, they might change it.
Click to expand...
Click to collapse
I bought the tab online the battery I bought from batteryship.com for $35 comes with free toolkit which was awesome. They even have a walk through video on yt. B4 the most I'd get was 2.5 hrs sot now I'm getting over 8hrs I can't kill it videos gaming nothing. I know a lot of times batteries are just rebranded but its funny Samsung's OEM is crap and aftermarket is quality. IMO its definitely the battery.
Moto X 2014
Depending on the countries legislation, a manufacturer can't really decide a certain component isn't covered under warranty. If a device is warranted for 12months from defect then so are all of its components.
Sent from my HTC One_M8 using XDA Free mobile app
Samsung covers batteries but I think they know exactly what's causing this issue they just don't want to absorb the cost of changing out all these batteries.
Moto X 2014
The only thing that Samsung do not cover is loss of battery capacity - they do cover faulty batteries for 1 year.
How do you prove that the battery is faulty?
I have been getting erratic battery performance also, how do you prove that the battery is defective?
I was just having a look to price a battery for my T800, I found one on ebay uk at an amazing price with free shipping.
http://www.ebay.co.uk/itm/GENUINE-S...371?pt=LH_DefaultDomain_3&hash=item3aa85cbddb
John.
I just bought a Tab S 10.5 yesterday as a replacement for my Nexus 10 who's battery is almost useless. Right now you simply can't find N10 batteries so depending on how long you plan to hold onto your Tab S, buying a replacement now may be a good investment even if it is only used to increase its resale value down the road.
Sent from my Nexus 10 using XDA Premium HD app
Battery Experts say that you should not buy extra li-ion battery`s that you are not going to use, like a spare battery that you alternate with the one that came with the phone, camera, ect.
As as soon as an li-ion battery comes off the production line it will start to age if it is used or not, so you might buy a replacement battery, and put it into storage and 3-5 years later you come to put it in your tablet, but find that 50% of the battery`s capacity has been lost.
If you really abuse your battery and it dies within 6 months to an year it might be worth buying an replacement then, but only if it`s a really really good never to be repeated price, or you are in a country that you cannot get a warranty repair.
John.
QUOTE=3DSammy;60563367]I just bought a Tab S 10.5 yesterday as a replacement for my Nexus 10 who's battery is almost useless. Right now you simply can't find N10 batteries so depending on how long you plan to hold onto your Tab S, buying a replacement now may be a good investment even if it is only used to increase its resale value down the road.
Sent from my Nexus 10 using XDA Premium HD app[/QUOTE]
arthurson said:
you can try *#0228# several time to solve battery issues.
Click to expand...
Click to collapse
How do you dial on a wifi tablet?
another battery problem
I have 2 tab s8.4 to play with.... mine was bronze my sister has the white one... both t705... on my tab i am not having any battery problem but with my sister At first it was having erratic battery issue... i opened it re attached the battery and problem fixed she had longer time to use the tab.. it could go on for more than 12 hrs.. now she used a power bank to charge her tab for only about 10-15 mins because she needed it and while we were eating out.. A day passed her tab is experiencing the similar erratic battery.. from 45% down to 20% then restared it 36%.. what seems to be the problem?? Should i reopen the tab?
The same issue is with my tab s 705. Battery goes to 4% from 100% in 25 mins. Shuts down & when restarted it show 74%, but again behaves the same way with different %. Mediaserver also runs a lot, i have not rooted tab s.
tariq2kn said:
The same issue is with my tab s 705. Battery goes to 4% from 100% in 25 mins. Shuts down & when restarted it show 74%, but again behaves the same way with different %. Mediaserver also runs a lot, i have not rooted tab s.
Click to expand...
Click to collapse
Try reattaching the battery and fully drain then fully charge it then ×#0228#... worked for me
I just returned my tablet for this same exact issue was playing Hearthstone on it after 35 days of having the device all of a sudden it was dropping from 100% to dead in 45 min. After it turned off I would turn it back on and it would be at 75% battery. It would then die in about 20-30 min again and when i turned it on it would be around 40% and so on and so on until it actually hit 0%.
Things I tried before I returned it:
- Full discharge and Charging while the device was on on a slow charge
- Full Discharge and slow charging while device off
- Battery Calibration
EDIT:Thing specific to my use.
- The device was ALWAYS charged with a 1amp anker backup battery/ charger over night
- The device was plugged in to a belkin quick charger 2amp most of the day while at work
- The device was always charged with a 2amp standard Samsung charger when at home and needed a cap off
I did not try the dial trick or opening the devices up because of how new it was. Can I ask why would using the ×#0228#... Do anything for the battery this seems to be a misreported battery capacity that is coming directly from the battery. I could see the reconnect doing something I just don't understand how ×#0228# could do anything for the issue being displayed.
Errant33 said:
I just returned my tablet for this same exact issue was playing Hearthstone on it after 35 days of having the device all of a sudden it was dropping from 100% to dead in 45 min. After it turned off I would turn it back on and it would be at 75% battery. It would then die in about 20-30 min again and when i turned it on it would be around 40% and so on and so on until it actually hit 0%.
Things I tried before I returned it:
- Full discharge and Charging while the device was on on a slow charge
- Full Discharge and slow charging while device off
- Battery Calibration
I did not try the dial trick or opening the devices up because of how new it was. Can I ask why would using the ×#0228#... so anything for the battery this seems to be a misreported battery capacity that is coming directly from the battery. I could see the reconnect doing something I just don't understand how ×#0228# could do anything for the issue being displayed.
Click to expand...
Click to collapse
This definitely seems to be a connection with battery, or calibration issue. I have no idea what that number does so... yeah. When you play a youtube video or some sort, does the battery drops still happen when just playing a video? The last thing I can think of is type that number in and see what happens. If the problem still persist, I'd suggest you take your tab back
Sent from my SM-T800 using Tapatalk
DUHAsianSKILLZ said:
This definitely seems to be a connection with battery, or calibration issue. I have no idea what that number does so... yeah. When you play a youtube video or some sort, does the battery drops still happen when just playing a video? The last thing I can think of is type that number in and see what happens. If the problem still persist, I'd suggest you take your tab back
Sent from my SM-T800 using Tapatalk
Click to expand...
Click to collapse
Mine is already returned I am picking up the replacement in store today. I was with in my 45 day grace period wasn't going to go crazy with it. If I had seen the ×#0228# suggestion before returning it I would have done that to but I didn't. I hopped in this thread in the hopes of helping others who weren't as lucky as to be with in the grace period for return and repurchase brand new.
Not looking forward to re-customizing my tablet when I get it. No root(for warranty reasons i don't root till it expires......LIKE this one I am in now) = fun adding all the accounts back!

Randomly shuts down claiming battery at 0%

About a month ago while hiking I had my Mexus 6 in a zip lock hoping to keep it safe from water (I now realize how stupid that was). With ziplock in my backpack I waded through chest deep water. Later on I opened my bag and to my dismay there was water inside the zip lock. The phone was operational.
I took it home and tested it. Worked fine for the most part. However when I shut it down it would not bit back up for a day or so. And after charging it for 24+ hours it would randomly boot. Basically I couldn't let it run out of battery or it would be unresponsive for a day or two.
Somehow over time this issue was not valid anymore. My phone could now reboot normally.
A couple of days ago I noticed the phone going into shutdown claiming 0% battery even when battery was 40%. It kept galloping numerous times. Open the camera, phone shuts down showing it's out of battery. The battery saver also makes to kick in as it makes its come and the top and bottom bars turn red/orange.
This has happened more than 20 times now. I did not get the battery shutdown when phone has 80%+ battery. But it started as I dropped below that. At 48% it got so bad that after a shutdown, if I restarted phone, it would, then immediately shut down. When battery was 60%+ it would at least start back up and let me use it for a bit.
Now I know I messed up with the zip lock thing but it's there any thing I can do now? Should I try to change the battery? I have changed battery on iPhones before by myself.
Can I somehow calibrate the battery using software?
Attached are screenshots of my battery stats.
I appreciate any help I can get. Thanks in advance!
Sent from my Nexus 6 using XDA Free mobile app
Sorry to hear this is happening, mine started doing the same thing after three months of use. I tried everything, including a trick someone posted of letting it die and charging it only using the quick charger. I use a QI charger and it was completely unacceptable to think that feature couldn't be used. So I contacted Motorola and they just did a warranty on mine and sent me a new one. I had it the next day.
Dacian said:
Sorry to hear this is happening, mine started doing the same thing after three months of use. I tried everything, including a trick someone posted of letting it die and charging it only using the quick charger. I use a QI charger and it was completely unacceptable to think that feature couldn't be used. So I contacted Motorola and they just did a warranty on mine and sent me a new one. I had it the next day.
Click to expand...
Click to collapse
What info did you have to give for warranty. I don't have original sales receipt. Thanks. I will try the same.
Sent from my Nexus 6 using XDA Free mobile app

Galaxy Note 4 turning off at 15% charge.

Hello there,
I Have a T-Mobile Galaxy Note 4, and the battery seems to not last as long as it did before. I have had the phone since last year May. I have tried factory resetting it, but it didn't change at all. Any suggestions?
- Nick
New battery worked for me
Sent from my SM-N930T using Tapatalk
Started happening to mine and a friend who also has the Note 4. Both of ours seem to shut off between 15 and 40%. He tried a new battery and said it didn't help and he's totally stock. I thought mine might be a result of my flashaholism.
I experience the same thing and I have 3 other anker batteries.
Sent from my SM-G935T using Tapatalk
You have to get a new battery that hasn't been depleting on inventory shelves for a long time. Check amazon reviews for best. I purchased powerbear for a decent premium and have been extremely satisfied.
I'll second the PowerBear battery from Amazon. Little more expensive than other batteries on Amazon, but the results are great.

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